Matakuliah
Tahun
: Perancangan Manajemen Mutu
: 2009
Global Quality and International Quality Standards
Pertemuan 5 and 6
Discussion Quastions
• Case 3-1:
– University of Wolverhampton: Becoming an ISO 900 University
• Case 3-2:
– Wainwright Industry: An Entirely New Pholosophy of Business
Based on Customer Satisfaction and Quality
Bina Nusantara University
3