Matakuliah
Tahun
: Perancangan Manajemen Mutu
: 2009
Managing Supplayer Quality in the Supply Chain
Pertemuan 15-16
Chapter 9:
Managing Supplayer Quality in the Supply
Chain
Reference:
S. Thomas Foster, “Managing Quality: An Integrative
Approach”, Second Edition, Pearson Prentice Hall, New
Jersey, 2003
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Managing Supplayer Quality in the
Supply Chain
• The Value Chain
• Supplier Partnering
• Applying the Contingency Perspective to Supplier
Partnering
• A Supplier Development Program: QS 9000
• Aceptance Sampling and Statistical Sampling
Techniques
• Discussion and Questions
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The Value Chain
• The Chain of Customers
– See Figure 9-1, Porter’s Value Chain
• Managing the Supplay Chain
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Supplier Development Approaches
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Single Sourching
Dual Sourching
Supplier Evaluation
Sourching Filters
– ISO 900-2000
– MBNQA
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Supplier Certification or Qualification Programs
Supplier Development Programs
Supplier Audits
Partnership
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Applying the Contingency Perspective to
Supplier Partnering
• The Factors of Supply Chain Priorities
– Conistency
– Reliability
– Relationship
– Technological Capability
– Flexibility
– Price
– Service
– Finances
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A Supplier Development Program: QS
9000
• QS 9000 Requirement
• Management Responsibility in QS 9000
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QS 9000 Requirement
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Management Responsibility
Quality System
Contract Review
Design Control
Document and Data Control
Purchashing
Control of Customer-Suplied Product
Product Identification and Traceability
Process Control
Inspection and Testing
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QS 9000 Requirement
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Control of Inspection, measuring, and test equipment
Inspection and Test Status
Control of Nonconforming Product
Corrective and Preventive Action
Handling, Storage, Pakaging, Preservation, and Delevery
Control of Quality Records
Internal Quality Audits
Training
Servicing
Statistical Techniques
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Aceptance Sampling and Statistical
Sampling Techniques
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Is Acceptance Sampling Needed?
Acceptance Sampling Fundamentals
Producer’s and Customer’s Risk
Acceptable Quality Level
Lot Tolerance Percent Defective (LTPD)
OC Curves
– (See Figure 9-4, Various OC Curves)
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Discussion and Questions
• Case 9-1:
– SBC: Setting Higt Standars for Suppliers and Rewarding
Supplier Performance
• Case 9-2:
– Managing the Supply Chain at Honeywell
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