Matakuliah
Tahun
: Perancangan Manajemen Mutu
: 2009
The Voice of the Market
Pertemuan 11-12
Discussion and Questions
• Case 6-1:
– Amgen Corporation: Using Benchmarking as Means Coping with
Rapid Growth
• Case 6-2:
– Ameritech: Making Benchmarking a Part of the Process
Improvement Toolkit
Bina Nusantara University
3