Matakuliah
Tahun
: Perancangan Manajemen Mutu
: 2009
Strategic Quality Planning
Pertemuan 7 and 8
Discussion and Questions
• Case 4-1:
– Ames Rubber Corporation: Realizing Multiple Benefits through
Improved Quality
• Case 4-2:
– Make No Mistake at Eastman Chemical, Quality is a Strategic
Issue
Bina Nusantara University
3