Matakuliah
Tahun
: Perancangan Manajemen Mutu
: 2009
Strategic Quality Planning
Pertemuan 7 and 8
Chapter 4:
Strategic Quality Planning
Reference:
S. Thomas Foster, “Managing Quality: An Integrative
Approach”, Second Edition, Pearson Prentice Hall, New
Jersey, 2003
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Strategic Quality Planning
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The Importance of Time in Quality Improvement
Leadership for Quality
Quality and Ethics
Quality As Strategy
Quality Strategy Process
Deploying Quality (Hoshin Kanri)
Does Quality Lead to Bussiness Results?
Discussion and Questions
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4
The Importance of Time in Quality Improvement
• People will achieve the goals and incur positive results
• People will distort the data
• People will distort the system
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5
Leadership for Quality
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Leadership must share its power:
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Power of expertise
Reward power
Coercive power
Referent power
Legitimate power
Leadership Dimensions
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Knowlage
Communication
Planning
Vision
Table 4-1, Leadership Skills
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Quality and Ethics
• Quality appears to be good business
• Quality also good ethics
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Quality As Strategy
• Cost of Quality
• PAF Paradigm
– Prevention Cost
– Appraisal Cost
– Failure Cost
• Accounting for Quality-Related Cost
• Lundvall-Juran Quality Cost Model
– Figure 4-1, Lundvall-Juran Model
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Quality Strategy Process
• Forced-Choice Model
– Organization’s Position
– Environment Assessment
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Deploying Quality (Hoshin Kanri)
• Figure 4-4, Hoshin Planning
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Does Quality Lead to Bussiness Results?
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Quality and Price
Quality and Cost
Quality and Productivity
Quality and Profitability
Quality and the Environment
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Discussion and Questions
• Case 4-1:
– Ames Rubber Corporation: Realizing Multiple Benefits through
Improved Quality
• Case 4-2:
– Make No Mistake at Eastman Chemical, Quality is a Strategic
Issue
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