Matakuliah
Tahun
: Perancangan Manajemen Mutu
: 2009
Six Sigma Management and Tools
Pertemuan 21-22
Chapter 14:
Six Sigma Management and Tools
Reference:
S. Thomas Foster, “Managing Quality: An Integrative
Approach”, Second Edition, Pearson Prentice Hall, New
Jersey, 2003
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Six Sigma Management and Tools
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What is Six Sigma?
Organizing Six Sigma
DMAIC Overview, (Define, Measure, Analyze Improve, Control) Phase
Taguchi Design of Experiments
Background of the Taguchi Method
The Taguchi Process
Design for Six Sigma
Lensing Six Sigma from a Contingency Perspective
Discussion and Questions
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What is Six Sigma?
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What is Six Sigma?
Six-Sigma Variation
Sigma Level and ppm Defects
Six Sigma Effectiveness
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DMAIC Overview
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Define,
Measure,
Analyze Improve,
Control
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Taguchi Design of Experiments
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Design of Experiment (DOE)
Robust Design
Concept Design
Parameter Design
Tolerance Design
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Background of the Taguchi Method
• Taguchi Definition of Quality
• Quality Loss Fuction
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The Taguchi Process
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Problem Identification
Brainstorming session
Experimental Design
Experimentation
Analysis
Conforming Experiment
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Lensing Six Sigma from a Contingency
Perspective
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Lack of leadership by champions
Misunderstood roles and responsibilities
Lack of appropriate culture for improvement
Resistence to change and the six sigma structure
Faulty strategies for deployment
Lack of data
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Discussion and Questions
• Case 14-1:
– The Neiman-Marcus Cookie
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