Matakuliah
Tahun
: Perancangan Manajemen Mutu
: 2009
Differing Perspectives on Quality
Pertemuan 1 and 2
Discussion and Questions
• Case 1-1:
– FedEx: Managing Quality Day and Night
• Case 1-2:
– Granite Rock Company: Achieving Quality Throough Employees
Bina Nusantara University
3