Environmental Review
Spring - Summer 2009
This review was designed to help determine if our departments messages is
reaching students in the way we intended for the purpose of helping OSU
present a strong identity and sense of community.
Department reviews were voluntary and conducted by a team of two Student
Affairs staff members and two student members. The reviews were conducted
using a consistent rubric and set of criteria.
The project was designed and mananged by the Student Affairs
Communication Group under the direction of the Student Affairs Leadership
Team.
Environmental Review for OSU Student Affairs
Completed reviews are due by Wed, April 29. Please type and e-mail your reviews to [email protected]
or [email protected].
What is your story – What is the OSU story
This review helps to determine if our message is reaching students in the way we
intended for the purpose of helping OSU present a strong identity and sense of
community.
____________Counseling & Psychological Services_____________
Department:
Purpose:
• Gain evidence of expressed values for individual and collective units within
Student Affairs
• Gain an understanding of gaps between stated values and expressed values
• Gain an understanding of student perceptions regarding values for OSU
• Gain a clear direction in how to better communicate our common values to the
campus community.
Overview:
1. Visit department once or twice, record impressions, take photographs, review
the website and outreach material
2. Reflect on values you saw expressed in the space and communication
materials - Review sample values on page 3 for inspiration
3. Study stated Student Affairs Values on page 4
4. Complete evaluation rubric of stated Student Affairs Values on page 5
1. Visit the Department:
1
Visit the department at least once – twice if environment changes during the day. What and who do you
notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting,
cramped, etc.)? Use your five senses to observe the space.
Visit 1:
Date:_________Time:____________
As we entered CAPS, the first thing we noticed was a warm and welcoming environment with soothing yet
warm colors on the walls. We felt very reassured of the professionalism of the department, with certificates and
credentials posted on the walls of the staff and organization. The staff who greeted us were all very helpful,
welcoming and knowledgeable of CAPS and the services provided. One item that was missing, was a clearer
indication of where we were once we stepped off the elevator. There is no indication the office belongs to CAPS
when the elevator doors open. There was a small sign on the desk far out of view though.
The waiting/intake area is very comfortable as well as welcoming. A sense of diversity was present in their
many culturally different paintings, tapestries and decorations around the office and waiting area.
The Mind Spa area was very much in line with our healthy living initiative, however without knowing of its
existence and location it would be hard for a student to know of its availability. The space was also as
welcoming as the rest of CAPS, with a clear purpose and approachability to it.
Visit 2:
Date:_________Time:____________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
Photograph the Department:
Photograph some things you think represent the space: values, people, and the overall feel of the location. Some
things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their
privacy. Take some notes on what you are photographing and why.
General Impressions:
Write down some words to describe your feelings and impressions when you walked into the
building/department.
__________________________________________________________________________________________
__________________________________________________________________________________________
2. Reflect on Values
What values do you see expressed in the space, outreach material, website? What’s important to this
department, based on what you see and hear? See page 3 for examples of values.
2
(Example: The comfortable couches and chairs show they value friendliness, the crowded front desk shows lack
of organization)
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
3
Examples of
Values
for your inspiration
m Abundance
m Acceptance
m Accountability
m Accomplishment
m Achievement
m Adaptability
m Adventure
m Competence
m Contribution
m Cooperation
m Courage
m Courtesy
m Creativity
m Curiosity
m Daring
m Decisiveness
m Dependability
m Determination
m Dignity
m Discipline
m Discovery
m Diversity
m Drive
m Duty
m Education
m Efficiency
m Empathy
m Encouragement
m Endurance
m Enthusiasm
m Equality
m Excellence
m Excitement
m Experience
m Exploration
m Money
m Fairness
m Motivation
m Flexibility
m Non-violence
m Freedom
m Openness
m Friendship
m Opportunity
m Fun
m Optimism
m Grace
m Originality
m Gratitude
m Passion
m Growth
m Persistence
m Guidance
m Personal Growth
m Harmony
m Positive Attitude
m Hard Work
m Power
m Health
m Practicality
m Helpfulness
m Preparedness
m Heroism
m Progress
m Honesty
m Prosperity
m Honor
m Punctuality
m Hopefulness
m Quality
m Hospitality
m Rationality
m Humility
m Recognition
m Humor
m Relationships
m Imagination
m Reliability
m Independence
m Resourcefulness
m Influence
m Respect
m Ingenuity
m Responsibility
m Innovation
m Risk-Taking
m Insightfulness
m Safety
m Inspiration
m Self-esteem
m Integrity
m Service
m Intelligence
m Skill
m Intensity
m Strength
m Inventiveness
m Style
m Justice
m Teamwork
m Knowledge
m Tolerance
m Leadership
m Tradition
m Learning
m Trust
m Loyalty
m Truth
m Mastery
m Well-Being
m Maturity
m Welcoming
m Meaning
m Wisdom
m Merit
m Mindfulness
4
OSU Student Affairs Values:
http://oregonstate.edu/studentaffairs/anthem.html
Knowledge.
We collaborate with teaching and learning partners to foster an academic
environment founded on intellectual freedom, creativity, and the pursuit,
elaboration and application of knowledge.
Humanity.
We are inclusive and compassionate; we honor and uphold diversity, civility, and
dignity.
Integrity.
We are dedicated to wholeness, honesty and congruence with our stated values.
Responsibility.
We are stewards of our OSU community and its human, intellectual, fiscal, and
physical resources.
Community.
We are a caring and responsible community whose members are engaged,
nurtured, stimulated, and sustained.
5
Rubric for Environmental Review for OSU Student Affairs
Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a
rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Values
See back for
descriptions
Actions of Workers
(How they approach and respond to
others)
Rating:_2_
Explain: Our
Knowledge
Rating:_3__
initial response was Explain: Very rich environment
that CAPS staff was very
with information and artifacts in the
knowledgeable about the
waiting area, hallway outside of
programs & services they offer. offices, and mind spa.
We had very limited
interactions with staff and could
not observe client interactions.
Rating:____
Explain:
Did not observe.
Humanity
Rating:____
Explain:
Did not observe.
Integrity
Workplace Environment
(The feel of the location as well as artifacts,
posters, artwork, etc.)
Marketing Tools
(Pamphlets, newsletters, etc.)
Rating:_3__
Explain: Professional and
informative materials and articles
available. Comprehensive selection
of topics related to mental wellness
and general health & wellness.
Rating:_3__
Explain: Had
Rating:_3__
Explain: Questions in general
brochure make it feel inviting and
personal. The confidentiality
statement is a focal point and
important for respecting the people
that may be using the services.
Variety of brochures and information
to appeal to people with different
needs.
Rating:_3__
Explain: Privacy
Rating:__3_
Explain: Confidentiality
a lot of culturally
diverse items throughout the
facility. The environment felt
welcoming to us and we believed it
would be welcoming to others as
well. Seemed to be set up in a way
to respected people’s privacy. It had
a warm and homey feeling.
statement posted,
noise makers in hallway showed
valued the individuals seeking
support.
statement shows individual
support and respect. The
variety of issues to be
addressed shows committed
support to student success.
Website
Rating:_2__
Explain: Full
of information
and links of different
services offer. Resources &
phone numbers. Provides
information for students’
well being and academic
success. Some information
seems buried (groups, mind
spa). Most urgent topics do
seem to be easily accessible
on the home page.
Rating:__3__
Explain: Photos
with various
ages and ethnicities.
Confidentiality information
is available. Commitment to
diversity statement on the
home page. Soothing
pictures of campus and local
scenery.
Rating:__3_
Explain: Staff
biographies
provide credentials.
References to confidentiality
and privacy show respect for
individuals.
6
Responsiveness to community
and global situations impacting
the OSU community. Quick to
provide support.
Rating:____
Explain:
Did not observe.
Responsibility
Rating:____
Explain:
Did not observe.
Community
Example:
Humanity in the Workplace Environment
Rating:_3_
Explain: The
Rating:_3__
Explain: Marketing
Rating:__2_
Explain: Shows
environment did a
good job of showing stewardship of
human and intellectual resources
and noted in knowledge and
humanity sections above. In general
CAPS appeared to be good stewards
of its resources. It didn’t seem to be
over extravagant in any respect, but
was still nice and welcoming.
CAPS did a good job utilizing the
space given in Snell.
materials
seem to represent good
stewardship of resources. Talk
about partnerships, career
development, pre-doctoral
program all of which show
educational involvement with
the OSU community and
utilization of resources.
CAPS is here
to help the OSU
Community, however, it is
more implicit than explicit
in how it is presented.
Website is basic and not
organized the best, may
show lack of resources to
support that medium.
Website intro paragraph is
worded above students, not
to them.
Rating:__3_
Explain: It was
Rating:_3__
Explain: References
Rating:_2__
Explain:
not obvious that you
were in CAPS when you got of the
elevator. The beaver sign made it
feel connected to the OSU
community. It seemed like a very
welcoming and caring environment.
There were plants and an etch-asketch. The waiting room was
hidden so that you didn’t feel like
you were on display to everyone
walking by. Information was
available to stimulate new ideas or
ways of thinking.
Rating: 3
to other
programs, resources and
departments on and off
campus. This shows
commitment to serving the
community even beyond their
own capacity. Personalization
in general brochure shows
caring and confidentiality
information shows
responsibility.
Website looks more like a
resource page than a place
for engaging the community.
Explain: Saw pride posters hanging in the lobby.
7
Career Services Visit the department at least once – twice if environment changes during the day. What and who do you notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting, cramped, etc.)? Use your five senses to observe the space. Visit: Date: April 22 Time: 4:00 p.m. General Impressions: • Lot’s of great informational brochures and resources – well organized and color coded. • Good open presentation – feels very welcoming for students. • Need direction on what to do with computers… • Front desk staff helpful and knowledgeable • Great soft seating areas – clean, neat, tidy – but still welcoming • Accessible • Website – good info for international students – lacking in other areas. Current events are posted on the web and in the center. Not very humanistic. Somewhat difficult to track web pages – not clear about what they do – hard to use and navigate – unless you know exactly what you are looking for. Need to group things in an outline form. • Marketing good basic knowledge – but doesn’t go deep. • Very few ‘people’ pictures. • Good display of diversity Values Reflected Organization Guidance Individual and Group work areas Helpfulness Resource availability Competence Encouragement Skill Personal Growth Partnerships Photograph the Department: Photograph some things you think represent the space: values, people, and the overall feel of the location. Some things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their privacy. Take some notes on what you are photographing and why.
1
Rubric for Environmental Review for OSU Student Affairs Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a rating scale of 1 to 3 in each box express how well the department demonstrated the stated values. 0 = not identifiable 1= not consistent with stated values 2= somewhat consistent 3= strongly consistent Student Affairs Actions of Workers Workplace Environment Marketing Tools Website Values (How they approach and respond to (The feel of the location as well as artifacts, (Pamphlets, newsletters, etc.) See back for others) posters, artwork, etc.) Resource Guide, Career Guide, Career descriptions Fair posters Rating:__2__ Rating:__2__ Rating:__1__ Rating:__2__ Explain: front desk unattended when we Explain: lots of informational brochures, info Explain: self knowledge/ career Explain: good links but hard to first walked in. Student worker helpful about jobs, careers, future. Lots of info -­‐ knowledge is emphasized find information unless you know Knowledge as we visited in the office resources Mission addressed and partnerships what to look for with off campus . Values not clearly articulated Humanity Integrity Responsibility Community Rating:_0___ Explain: Rating:__0__ Explain: Rating:__3__ Explain: Many diverse photos on gateway to the future photos. Some dated graphics. Brochures easily accessible and promote programs. Comfortable seating areas -­‐ welcoming Rating:__0__ Explain: nothing obvious Rating:__3__ Explain: great brochure and posters advertising career fair – but lacks humanity by providing ideas, structure, how to for students who may be interested Rating:__2__ Explain: good info for international students – but lacking in other areas Rating:__1__ Explain: hard to see at first glance…. Good if you really take time to get into the site Rating:__2__ Explain: Community development with employers is strong Rating:__0__ Explain: Rating:__1__ Explain: seems to be communicated just through materials that students have a responsibility to job hunt Rating:__1__ Explain: Recruiter guide does not address values. No consistency in graphic identity – except in recent resource guide. No stated values. Mission stated but not connected on many levels Rating:__1__ Explain: Values not clear in Career guide. Mission doesn’t seem to align well with SA Values Rating:__0__ Explain: Rating:_1___ Explain: Lacks attention to need for ‘community’ with NSP-­‐FO office Rating:__2__ Explain: Community development with employers is strong Rating:__1__ Explain: needs more information – and more clear-­‐concise 2
Department – Disability Access Services: Visit -­‐ April 22, 2009 3:30 p.m. General Impressions: Greeted warmly Space is not clear as to what it is – how used. Very ‘small’ area that is for student users Not a lot of artwork on walls – posters a bit old. They were waiting for new DOSL to get on board – as this area is a shared space with office of the dean of student life Many student workers in the space Maybe a bit disorganized Overall there is not a lot of signage or displays related to values or even where to go Not a very warm and inviting area – more just a work space with computers and large video screen Note really personalized very much in public areas The printed materials are more about what services are provided – not the community or caring aspect of the office Some printed materials reviewed caused confusion – where are they from – not OSU?? eg.: Mobility Unlimited brochure – somewhat confusing is this an OSU entity? How is Mobility Unlimited connected with DAS? Some confusion in the newsletter – dated Feb, 2009 – is this a DAS publication or a DO-­‐IT Publication? Values Reflected: Cooperation Hard Work Adaptability Independence Education Opportunity Efficiency Practicality Service Well-­‐Being Photograph the Department: Photograph some things you think represent the space: values, people, and the overall feel of the location. Some things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their privacy. Take some notes on what you are photographing and why. 1
Rubric for Environmental Review for OSU Student Affairs Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a rating scale of 1 to 3 in each box express how well the department demonstrated the stated values. 0 = not identifiable 1= not consistent with stated values 2= somewhat consistent 3= strongly consistent Student Affairs Actions of Workers Workplace Environment Marketing Tools Website Values (How they approach and respond to (The feel of the location as well as artifacts, (Pamphlets, newsletters, etc.) See back for others) posters, artwork, etc.) descriptions Rating:__0__ Rating:__2__ Rating:__2__ Rating:_3___ Explain: Explain: posters explaining current events E xplain: n ewsletter – lots of info on Explain: nice presentation of Knowledge workshops, scholarship information for their office Humanity Integrity Responsibility Community Rating:__2__ Explain: interested in what we were doing – desk staff were not aware of the process Rating:__2__ Explain: Friendly Rating:__2__ Explain: are you at risk poster series demonstrate diversity and general humanity Rating:__3__ Explain: diversity statement included Attention on detail for structure for note-­‐takers. Diversity statement is clear. Well rounded stricture and attention to detail for positions offered Rating:__2__ Explain: many resources for wide range of users Rating:__0__ Explain Rating:__3__ Explain: good note taking guide, core values addressed, mission addressed, goals addressed. Strong info in the general brochure Rating:__0__ Explain: hard to tell from web page Rating:__0__ Explain: Rating:__0__ Explain: Rating:__2__ Explain: Note taker to-­‐do board is helpful and good reminder of responsibility Rating:__3__ Explain: talks about accountability and social responsibility Rating:___2_ Explain: web page show collaboration with many programs – providing opportunities for students Rating:__3__ Explain: lots of flyers about community opportunities outside the office. Rating:_1___ Explain: community aspects woven into social responsibility – community focus lacking. Could improve on community coals Rating:_2___ Explain: Shows engagement with community 2
Department -­‐ ISS Visit Date: April 22 Time: 3:40 p.m. General Impressions: Active/Engaging space. Several students in the area using computers, copiers, lounge area. Very welcoming – greeted by student worker at front door. Helpful staff guided us around – the only office we went to where this happened. Comfortable lounge space – very inviting – made us feel like we’d like to curl up on a couch and hang out Quality time – care taken with us ISS – integrates Ujima; CASA, Native American and Asian Pacific – but, is not inclusive of PRIDE center/LGBT Outreach or the Women’s Center Mission statements don’t directly address/reflect SA values No current printed materials Stated Mission/Values – but choppy presentation – things don’t mesh with their identity as an ‘entity’ -­‐ n Values Reflected: Abundance Acceptance Self-­‐Esteem Relationships Diversity with Pride Inspiration Open/Welcoming Meaning Encouragement Harmony Photograph the Department: Photograph some things you think represent the space: values, people, and the overall feel of the location. Some things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their privacy. Take some notes on what you are photographing and why. 1
Rubric for Environmental Review for OSU Student Affairs Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a rating scale of 1 to 3 in each box express how well the department demonstrated the stated values. 1= not consistent with stated values 2= somewhat consistent 3= strongly consistent Student Affairs Actions of Workers Workplace Environment Marketing Tools Website Values (How they approach and respond to (The feel of the location as well as artifacts, (Pamphlets, newsletters, etc.) others) posters, artwork, etc.) Rating:__2__ Rating:__3__ Rating:__0__ Rating:__0__ Explain: knowledgeable about Explain: great opportunities for students Explain: generally current resources \ Explain: difficulty figuring out resources offered, within the office area – great academic lacking what mission;/values are for ISS – resources where does one go for info? How does the office really work. website not well organized. Hard to navigate and find certain information (events) Knowledge Lack of connection between ISS and CCs – no Cultural centers listed – Mission statement and office links don’t work. Emphasizes resources for student success and education about cultures Rating:__3__ Rating:__3__ Rating:__2__ Rating:__2__ Explain: very caring approach to us and Explain: great diversity posters and art work. Explain: seem to work together to Explain: good promotion of to students . Very friendly -­‐ Great space – but only open to students manage office… what about cultural diversity within ISS. Very strong in Humanity during ‘office hours i.e. 8 – 5 center connections and other centers? the diversity area -­‐ but lacking in content related to civility, dignity Rating:_ 0___ Rating:__3__ Rating:__1__ Rating:__3__ Explain: Explain: comfortable welcoming space Explain: LGBT/Pride center/Women’s Explain: very nice presentation of Integrity Center not included in materials values on website. Integrity not provided mentioned Rating:_0__ Rating:__2__ Rating:__2__ Rating:__3__ Explain: Explain: involvement opportunities and Explain: 4 cultural centers are not well Explain: great opportunities for leadership well marketed represented with brochures. No students to get involved. Overarching ISS materials available. Responsibility note mentioned on Responsibility Nothing about ISS in the CCs marketing web pages materials. Mission doesn’t address SA values Rating:_0__ Rating:__2__ Rating:__1__ Rating:__0__ Explain: Explain: support for OSU – OSU PRIDE Explain: focus on individual Explain: no communication on communities not on collective website about what they really Community community. Marketing tools are set up office and how ISS meshes with as individual entities cultural centers 2
Environmental Review for OSU Student Affairs
Completed reviews are due by Wed, April 29. Please type and e-mail your reviews to [email protected]
or [email protected].
What is your story – What is the OSU story
This review helps to determine if our message is reaching students in the way we
intended for the purpose of helping OSU present a strong identity and sense of
community.
___________________LGBT Outreach____________________
Department:
Purpose:
• Gain evidence of expressed values for individual and collective units within
Student Affairs
• Gain an understanding of gaps between stated values and expressed values
• Gain an understanding of student perceptions regarding values for OSU
• Gain a clear direction in how to better communicate our common values to the
campus community.
Overview:
1. Visit department once or twice, record impressions, take photographs, review
the website and outreach material
2. Reflect on values you saw expressed in the space and communication
materials - Review sample values on page 3 for inspiration
3. Study stated Student Affairs Values on page 4
4. Complete evaluation rubric of stated Student Affairs Values on page 5
1. Visit the Department:
1
Visit the department at least once – twice if environment changes during the day. What and who do you
notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting,
cramped, etc.)? Use your five senses to observe the space.
Visit 1:
Date: April 16th Time: 3:00p.m.
There was a meeting taking place. There was only one other person in the building besides the people at the
meeting. He was on one of the three computers that was in the building. The staff were having a meeting but we
were quickly greeted by one of the workers. It was welcoming and the worker quickly offered to give us a tour.
Visit 2:
Date:_________Time:____________
Due to personal reasons (family emergencies on both ends) we were never able to reconvene for a second visit.
Photograph the Department:
Photograph some things you think represent the space: values, people, and the overall feel of the location. Some
things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their
privacy. Take some notes on what you are photographing and why.
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
General Impressions:
Write down some words to describe your feelings and impressions when you walked into the
building/department.
Welcoming, open, homey, inviting, environment felt nurturing and accepting.
2. Reflect on Values
What values do you see expressed in the space, outreach material, website? What’s important to this
department, based on what you see and hear? See page 3 for examples of values.
(Example: The comfortable couches and chairs show they value friendliness, the crowded front desk shows lack
of organization)
From the values used as examples on the other page we chose: acceptance, adaptability, courage, courtesy,
dependability, dignity, diversity, empathy, equality, fairness, freedom, friendship, growth, guidance, honesty,
humor, inspiration, loyalty, openness, respect, self-esteem, tolerance, trust, welcoming. We found all of these
adjectives to be very true. We really like the bright colors of the place. All of the walls were painted different
colors with a room in the back that had comfy chairs and couches and definitely felt warm and inviting and gave
the feeling of being safe. Even though there was a meeting taking place everyone was very welcoming and was
quick to help us and welcome us into their environment. We especially enjoyed the kitchen that gives the space
a homey feel that feels inviting for all. They also provide places to find roommates, housing and other options
but are helpful.
2
Examples of
Values
for your inspiration
m Abundance
m Acceptance
m Accountability
m Accomplishment
m Achievement
m Adaptability
m Adventure
m Competence
m Contribution
m Cooperation
m Courage
m Courtesy
m Creativity
m Curiosity
m Daring
m Decisiveness
m Dependability
m Determination
m Dignity
m Discipline
m Discovery
m Diversity
m Drive
m Duty
m Education
m Efficiency
m Empathy
m Encouragement
m Endurance
m Enthusiasm
m Equality
m Excellence
m Excitement
m Experience
m Exploration
m Money
m Fairness
m Motivation
m Flexibility
m Non-violence
m Freedom
m Openness
m Friendship
m Opportunity
m Fun
m Optimism
m Grace
m Originality
m Gratitude
m Passion
m Growth
m Persistence
m Guidance
m Personal Growth
m Harmony
m Positive Attitude
m Hard Work
m Power
m Health
m Practicality
m Helpfulness
m Preparedness
m Heroism
m Progress
m Honesty
m Prosperity
m Honor
m Punctuality
m Hopefulness
m Quality
m Hospitality
m Rationality
m Humility
m Recognition
m Humor
m Relationships
m Imagination
m Reliability
m Independence
m Resourcefulness
m Influence
m Respect
m Ingenuity
m Responsibility
m Innovation
m Risk-Taking
m Insightfulness
m Safety
m Inspiration
m Self-esteem
m Integrity
m Service
m Intelligence
m Skill
m Intensity
m Strength
m Inventiveness
m Style
m Justice
m Teamwork
m Knowledge
m Tolerance
m Leadership
m Tradition
m Learning
m Trust
m Loyalty
m Truth
m Mastery
m Well-Being
m Maturity
m Welcoming
m Meaning
m Wisdom
m Merit
m Mindfulness
3
OSU Student Affairs Values:
http://oregonstate.edu/studentaffairs/anthem.html
Knowledge.
We collaborate with teaching and learning partners to foster an academic
environment founded on intellectual freedom, creativity, and the pursuit,
elaboration and application of knowledge.
Humanity.
We are inclusive and compassionate; we honor and uphold diversity, civility, and
dignity.
Integrity.
We are dedicated to wholeness, honesty and congruence with our stated values.
Responsibility.
We are stewards of our OSU community and its human, intellectual, fiscal, and
physical resources.
Community.
We are a caring and responsible community whose members are engaged,
nurtured, stimulated, and sustained.
4
Rubric for Environmental Review for OSU Student Affairs
Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a
rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Values
See back for
descriptions
Knowledge
Humanity
Integrity
Responsibility
Community
Actions of Workers
(How they approach and respond to
others)
Workplace Environment
(The feel of the location as well as artifacts,
posters, artwork, etc.)
Marketing Tools
(Pamphlets, newsletters, etc.)
Website
Rating: 3
Explain: The worker was helpful and
very informative. Strove to teach and
inform us about the several options the
Pride Center offers.
Rating: 3
Explain: Colored walls inspired creativity
and the center itself provides a wealth of
knowledge to those who don’t know the
LGBT community.
Rating: 3
Explain: All the materials help to
explain LGBT members as well as
how to help yourself deal with
personal issues against LGBT
members.
Rating: 3
Explain: Welcomed and given a tour
the moment we walked in. Felt very
welcomed by the worker.
Rating 3
Explain: General atmosphere was
welcoming and inviting. All of the couches
and books promote diversity and feel
inclusive.
Rating: 2
Explain: Most materials focus on
how to help people come out.
Brochures are inclusive to all people.
Rating: 3
Explain: Honest and open environment
was created by the worker and helped
us to understand their values and
upheld them to the highest standard.
Rating: 3
Explain: The building provides a safe space
to express oneself and has a sense of
wholeness to it. It adheres to the values of
maintain transparency and is a place for
underrepresented groups on campus.
Rating: 2
Explain: Materials are limited. Focus
on how to help and understand the
LGBT community and its members.
Rating: N/A
Explain:
Rating: 3
Explain: Explained the workings and
displayed a sense of contributing and
helping promote awareness for the
LGBT community.
Rating: 3
Explain: All of the posters demonstrated a
feeling of responsibility and pride for the
LGBT community.
Rating: 3
Explain: Demonstrates the need the
increase education and strives to
promote the education of everyone.
Rating: 3
Explain: Everyone in the center made
us feel welcomed and wanted to
include us in the community that was
created.
Rating: 3
Explain: People, couches, posters all foster
a community environment.
Rating: 3
Explain: All materials are aimed at
everyone in the community creating a
sense of inclusiveness.
Rating: 3
Explain: Photos and links help to
promote education and help to
better understand the community
and the history. Also gives
information for people
questioning their gender identity.
Rating: 3
Explain: Mission statement and
values strive to include, and teach
everyone in the OSU community.
Rating: 3
Explain: All links seek to
promote personal growth.
Especially the Lavender
Graduation section helps to
promote academics throughout the
LGBT community.
Rating: 3
Explain: All photos demonstrate a
sense of inclusion and
compassion.
5
Environmental Review for OSU Student Affairs
Completed reviews are due by Wed, April 29. Please type and e-mail your reviews to [email protected]
or [email protected].
What is your story – What is the OSU story
This review helps to determine if our message is reaching students in the way we
intended for the purpose of helping OSU present a strong identity and sense of
community.
___________________Memorial Union____________________
Department:
Purpose:
• Gain evidence of expressed values for individual and collective units within
Student Affairs
• Gain an understanding of gaps between stated values and expressed values
• Gain an understanding of student perceptions regarding values for OSU
• Gain a clear direction in how to better communicate our common values to the
campus community.
Overview:
1. Visit department once or twice, record impressions, take photographs, review
the website and outreach material
2. Reflect on values you saw expressed in the space and communication
materials - Review sample values on page 3 for inspiration
3. Study stated Student Affairs Values on page 4
4. Complete evaluation rubric of stated Student Affairs Values on page 5
1. Visit the Department:
1
Visit the department at least once – twice if environment changes during the day. What and who do you
notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting,
cramped, etc.)? Use your five senses to observe the space.
Visit 1:
Date:April 16th Time: 3:00p.m.
There were several people around, although it was relatively calm because it was later in the afternoon. There
weren’t really any staff members around since we don’t go into office spaces, just general spaces.
Visit 2:
Date:_________Time:____________
Due to personal reasons (family emergencies on both ends) we were never able to reconvene for a second visit.
Photograph the Department:
Photograph some things you think represent the space: values, people, and the overall feel of the location. Some
things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their
privacy. Take some notes on what you are photographing and why.
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
General Impressions:
Write down some words to describe your feelings and impressions when you walked into the
building/department.
Warm, inviting, welcoming, social, beautiful, busy, achieves its purpose well. Used for both academic and social
meetings.
2. Reflect on Values
What values do you see expressed in the space, outreach material, website? What’s important to this
department, based on what you see and hear? See page 3 for examples of values.
(Example: The comfortable couches and chairs show they value friendliness, the crowded front desk shows lack
of organization)
The MU we felt was a very welcoming atmosphere. There was a lot of busyness and bustle, but in an exciting
way. There were several people having coffee or studying in the main lounge. The atmosphere is interesting and
reflects students positively through the artwork that is displayed throughout the main hallway. We also really
like all the different flags that represent several different types of people, we believe that it makes them feel all
people welcome. From the list of examples we chose these: acceptance, achievement, creativity, curiosity,
daring (artwork), dignity, diversity, enthusiasm, equality, experience, friendship, fun.
2
Examples of
Values
for your inspiration
m Abundance
m Acceptance
m Accountability
m Accomplishment
m Achievement
m Adaptability
m Adventure
m Competence
m Contribution
m Cooperation
m Courage
m Courtesy
m Creativity
m Curiosity
m Daring
m Decisiveness
m Dependability
m Determination
m Dignity
m Discipline
m Discovery
m Diversity
m Drive
m Duty
m Education
m Efficiency
m Empathy
m Encouragement
m Endurance
m Enthusiasm
m Equality
m Excellence
m Excitement
m Experience
m Exploration
m Money
m Fairness
m Motivation
m Flexibility
m Non-violence
m Freedom
m Openness
m Friendship
m Opportunity
m Fun
m Optimism
m Grace
m Originality
m Gratitude
m Passion
m Growth
m Persistence
m Guidance
m Personal Growth
m Harmony
m Positive Attitude
m Hard Work
m Power
m Health
m Practicality
m Helpfulness
m Preparedness
m Heroism
m Progress
m Honesty
m Prosperity
m Honor
m Punctuality
m Hopefulness
m Quality
m Hospitality
m Rationality
m Humility
m Recognition
m Humor
m Relationships
m Imagination
m Reliability
m Independence
m Resourcefulness
m Influence
m Respect
m Ingenuity
m Responsibility
m Innovation
m Risk-Taking
m Insightfulness
m Safety
m Inspiration
m Self-esteem
m Integrity
m Service
m Intelligence
m Skill
m Intensity
m Strength
m Inventiveness
m Style
m Justice
m Teamwork
m Knowledge
m Tolerance
m Leadership
m Tradition
m Learning
m Trust
m Loyalty
m Truth
m Mastery
m Well-Being
m Maturity
m Welcoming
m Meaning
m Wisdom
m Merit
m Mindfulness
3
OSU Student Affairs Values:
http://oregonstate.edu/studentaffairs/anthem.html
Knowledge.
We collaborate with teaching and learning partners to foster an academic
environment founded on intellectual freedom, creativity, and the pursuit,
elaboration and application of knowledge.
Humanity.
We are inclusive and compassionate; we honor and uphold diversity, civility, and
dignity.
Integrity.
We are dedicated to wholeness, honesty and congruence with our stated values.
Responsibility.
We are stewards of our OSU community and its human, intellectual, fiscal, and
physical resources.
Community.
We are a caring and responsible community whose members are engaged,
nurtured, stimulated, and sustained.
4
Rubric for Environmental Review for OSU Student Affairs
Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a
rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Values
See back for
descriptions
Knowledge
Actions of Workers
(How they approach and respond to
others)
Workplace Environment
(The feel of the location as well as artifacts,
posters, artwork, etc.)
Marketing Tools
(Pamphlets, newsletters, etc.)
Rating: 3
Explain: We really enjoyed the MU, we
felt it provided information, was a great
space for conferences that improve
personal growth, and demonstrated a place
for collaboration among peers.
Rating: 3
Explain: The student artwork and the flags
demonstrate inclusiveness and compassion
and diversity.
Rating: 3
Explain: The leaflet that displayed
the information about the MU. It also
contained information on the history
and talked about the artwork that is
displayed.
Rating: 3
Explain: All materials present the
MU as being diverse and a place for
inclusion. Especially in the craft
center leaflet and paper.
Rating: 3
Explain: Mission Statement
present on the website.
Rating: N/A
Explain:
Rating:_N/A___
Explain: We didn’t really feel that integrity
was demonstrated. We felt a bit unsure as
to how this would be demonstrated in this
setting.
Rating: 3
Explain: All materials demonstrated
honesty and congruence with the
stated values, including words such
as knowledge, diversity, and
responsibility.
Rating: N/A
Explain:
Rating: N/A
Explain:
Rating: 3
Explain: Physical space was clean,
appreciated culture and was conscious of
the physical space.
Rating: 3
Explain: A leaflet demonstrating how
the MU is working to be more
environmentally sustainable.
Rating: 2
Explain: Difficult to show but the
website as a whole speaks to
different people and is well
maintained giving the MU a solid,
intriguing website.
Rating: N/A
Explain:
Rating: 3
Explain: Posters, artwork, and general
feeling in the atmosphere demonstrate a
strong sense of community.
Rating: 3
Explain: Map and brochures offer
several ways to get involved and
present community in a good way.
Rating: 3
Explain: The link that connects to
the Spirit of OSU, student
thoughts about the MU. Plus all
the options presented has
something for everyone.
Rating: N/A
Explain: There were not any workers
present in the common areas to
evaluate.
Rating :N/A
Explain:
Humanity
Integrity
Responsibility
Community
Website
Rating: 3
Explain: All of the programs and
links promote diversity and
involvement.
5
New Student Programs/Family Outreach Visit the department at least once – twice if environment changes during the day. What and who do you notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting, cramped, etc.)? Use your five senses to observe the space. Visit Date: 4-­‐22-­‐09 Time: 4:00 p.m. General Impressions: Write down some words to describe your feelings and impressions when you walked into the building/department. NSP-­‐FO does not have a clear welcoming reception area. Career Services overwhelms the space that they share with NSP-­‐FO which causes NSP to seem like an afterthought in the space. Since they are not a ‘space based’ program/office this is probably not critical – but it is a problem. Hard to know where they even are when you walk into the Office suite -­‐ General impression is that they are pinched out/put aside/ an after-­‐thought They don’t serve students in their space – serve campus colleagues in this area. Web site -­‐ good access and accessible for all kinds of users Good info for future, current students, parents and families Easy to navigate Liked the ‘answer desk’ Very community oriented. Didn’t seem to reflect the SA values clearly Reflect on Values What values do you see expressed in the space, outreach material, website? What’s important to this department, based on what you see and hear? See page 3 for examples of values. (Example: The comfortable couches and chairs show they value friendliness, the crowded front desk shows lack of organization) Connectedness Leadership Cooperation Loyalty Discovery Positive Attitude Excitement Relationships Growth Service __________________________________________________________________________________ Photograph the Department: Photograph some things you think represent the space: values, people, and the overall feel of the location. Some things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their privacy. Take some notes on what you are photographing and why.
1
Rubric for Environmental Review for OSU Student Affairs 0 = not identifiable 1= not consistent with stated values Student Affairs Actions of Workers Values (How they approach and respond to See back for others) descriptions Rating:__2__ Explain: Integrity Responsibility Community 3= strongly consistent Workplace Environment (The feel of the location as well as artifacts, posters, artwork, etc.) Rating:__0__ Explain: NA . No real public spaces that are clearly identified as NSPFO space. Not sure how we would be able to rate any of these due to this Marketing Tools (Pamphlets, newsletters, etc.) Website Rating:__3__ Explain: well organized, good information, explains goal of higher education -­‐ good Rating:__2__ Explain: answer desk link – many good resources available . Is addressed but not in the lofty way described in SA Anthem Rating:__2__ Explain: Rating:__0__ Explain: NA Rating:__3__ Explain: diversity well represented in brochures and Web site Rating:__3__ Explain: great access options, resources are accessible and available for all users. Humanity not directly addressed – Success is – but civility and dignity – not so much Rating:__0__ Explain: Rating:___0_ Explain: NA Rating:__3__ Explain: values and mission are easily seen in their materials. Emphasis on academic success – emphasis on prep for classes Rating:__0__ Explain: Rating:_ 3___ Explain: promotes OSU collaborative approach Rating:__3__ Explain: pictures in materials Rating:__3__ Explain: Engages students and families with OSU community. Somewhat addressed -­‐ articulate that OSU students are expected to take responsibility for their education/orientation Rating:__0__ Explain: Rating:__2__ Explain: welcoming and helpful Rating:__0__ Explain: very tight office space – hard to tell Rating:__3__ Explain: great partnering w/community – OSU and Corvallis Knowledge Humanity 2= somewhat consistent Example: Humanity in the Workplace Environment Rating: 3 Rating:__3__ Explain: very community oriented, good connections to community are emphasized. Explain: Saw pride posters hanging in the lobby. 2
Environmental Review for OSU Student Affairs
Completed reviews are due by Wed, April 29. Please type and e-mail your reviews to [email protected]
or [email protected].
What is your story – What is the OSU story
This review helps to determine if our message is reaching students in the way we
intended for the purpose of helping OSU present a strong identity and sense of
community.
Department: Recreational Sports
Purpose:
• Gain evidence of expressed values for individual and collective units within
Student Affairs
• Gain an understanding of gaps between stated values and expressed values
• Gain an understanding of student perceptions regarding values for OSU
• Gain a clear direction in how to better communicate our common values to the
campus community.
Overview:
1. Visit department once or twice, record impressions, take photographs, review
the website and outreach material
2. Reflect on values you saw expressed in the space and communication
materials - Review sample values on page 3 for inspiration
3. Study stated Student Affairs Values on page 4
4. Complete evaluation rubric of stated Student Affairs Values on page 5
1
1. Visit the Department:
Visit the department at least once – twice if environment changes during the day. What and who do you
notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting,
cramped, etc.)? Use your five senses to observe the space.
Visit 1:
Date: 04/22/09 Time: 11-11:45 am
I entered from the east entrance by Goss Stadium and walked through the center, taking pictures. I sat and
observed from the tables in the lobby near Dixon Café. The visitors were mostly students, of mixed gender, and
all appeared to be Caucasian. There were 2 people in the 35-45 age range that I saw when I was there.
The space felt inviting and active. There were sounds of basketballs bouncing and equipment being used. The
smell of food emanated from Dixon Café. The staff member at the Dixon Café was friendly and helpful,
allowing me to customize my smoothie without dairy.
Visit 2:
Date: 04/29/09 Time: 12-1:00 PM
I spent one hour using the facilities, specifically I spent time in the track and the weight room areas.
Again the visitors were mostly students, I saw one staff member using the weight room.
There wasn’t really any difference in terms of the space, which was due to the fact that I used the
facility at the same time of day.
2
Photograph the Department:
Photograph some things you think represent the space: values, people, and the overall feel of the location. Some
things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their
privacy. Take some notes on what you are photographing and why.
Image 1. A Historical
Chronicle of Recreation at
OSU
Art and bulletin boards cover the
cement walls, warming up the
atmosphere and space in Dixon.
History was demonstrated as a
value see the picture to the left.
Image 2. Bulletin Board
Bulletin boards had a consistant
look and graphic design showng
a value of consistency and
cohesiveness.
Bulletin boards also offered
safety information and programs
catered to first aid/CPR training.
Challenge and Education were
also consistent vallues
demonstrated through bulletin
boards and posters.
Image 3. Respect framed
poster
The Respect framed poster art
displayed demonstrates the
values of respect, diversity, and
equality.
3
Image 4. Recycle bins and
waste container
It was refreshing to see ample
opportunities to recycle in Dixon
Rec, especially because they sell
drinks in cans and plastic bottles.
This image demonstrates
Dixon’s value of Sustainability.
Also see Image 5 sustainability
features
Image 5. Sustainability
Features plaque
Again, another demonstration of
the value of sustainability.
Image 6. Wheelchair ramp
Dixon had the good directional
signage for wheelchair users,
demonstrating a value of
accesibility.
4
General Impressions:
Write down some words to describe your feelings and impressions when you walked into the
building/department.
Overall, I feel Dixon Recreation Center is a place that is professional and there is a sense of pride among the
people that work there.
The space feels fun and active and caters well to students, staff, and community members searching for a fitness
facility.
Signage and art is cohesive and not distracting, it blends well and warms the space. It also advertises
the fitness and educational programs that RecSports offers.
Reflect on Values
What values do you see expressed in the space, outreach material, website? What’s important to this
department, based on what you see and hear? See page 3 for examples of values.
Recreational Sports Website and outreach materials:
The RecSports website promotes all of the programs offered through Dixon Recreation Center,
RecSports, Adventure Education, and programs that are offered through a partnership with the Student
Health Center. The values that I see expressed in the website and materials are:
§
§
§
§
§
§
§
§
§
§
§
§
Adventure (opportunities to participate in activities)
Contribution (to the campus community through programs and increased health and wellness)
Cooperation (links on the website’s hompage to SHS and CAPS)
Discovery (lots of programs and activities to choose from)
Encouragement (advertising programs and health coaching, intro to fitness orientations, etc.)
Experience
Personal Growth
Well-Being
Welcoming
Safety (a link directly in their Navigational Bar in their homepage)
Quality
Opportunity
The only critique I have is that many of the images are people who appear to be Caucasian, diversity in
terms of ethnicity is not demonstrated.
5
Examples of
Values
for your inspiration
m Abundance
m Acceptance
m Accountability
m Accomplishment
m Achievement
m Adaptability
m Adventure
m Competence
m Contribution
m Cooperation
m Courage
m Courtesy
m Creativity
m Curiosity
m Daring
m Decisiveness
m Dependability
m Determination
m Dignity
m Discipline
m Discovery
m Diversity
m Drive
m Duty
m Education
m Efficiency
m Empathy
m Encouragement
m Endurance
m Enthusiasm
m Equality
m Excellence
m Excitement
m Experience
m Exploration
m Money
m Fairness
m Motivation
m Flexibility
m Non-violence
m Freedom
m Openness
m Friendship
m Opportunity
m Fun
m Optimism
m Grace
m Originality
m Gratitude
m Passion
m Growth
m Persistence
m Guidance
m Personal Growth
m Harmony
m Positive Attitude
m Hard Work
m Power
m Health
m Practicality
m Helpfulness
m Preparedness
m Heroism
m Progress
m Honesty
m Prosperity
m Honor
m Punctuality
m Hopefulness
m Quality
m Hospitality
m Rationality
m Humility
m Recognition
m Humor
m Relationships
m Imagination
m Reliability
m Independence
m Resourcefulness
m Influence
m Respect
m Ingenuity
m Responsibility
m Innovation
m Risk-Taking
m Insightfulness
m Safety
m Inspiration
m Self-esteem
m Integrity
m Service
m Intelligence
m Skill
m Intensity
m Strength
m Inventiveness
m Style
m Justice
m Teamwork
m Knowledge
m Tolerance
m Leadership
m Tradition
m Learning
m Trust
m Loyalty
m Truth
m Mastery
m Well-Being
m Maturity
m Welcoming
m Meaning
m Wisdom
m Merit
m Mindfulness
6
OSU Student Affairs Values:
http://oregonstate.edu/studentaffairs/anthem.html
Knowledge.
We collaborate with teaching and learning partners to foster an academic
environment founded on intellectual freedom, creativity, and the pursuit,
elaboration and application of knowledge.
Humanity.
We are inclusive and compassionate; we honor and uphold diversity, civility, and
dignity.
Integrity.
We are dedicated to wholeness, honesty and congruence with our stated values.
Responsibility.
We are stewards of our OSU community and its human, intellectual, fiscal, and
physical resources.
Community.
We are a caring and responsible community whose members are engaged,
nurtured, stimulated, and sustained.
7
Rubric for Environmental Review for OSU Student Affairs
Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a
rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Values
See back for
descriptions
Knowledge
Actions of Workers
(How they approach and respond to
others)
Workplace Environment
(The feel of the location as well as artifacts,
posters, artwork, etc.)
Marketing Tools
(Pamphlets, newsletters, etc.)
Website
Rating: 2
Explain: RecSports’ website
advertises fitness and adventure
education programs for students to
apply knowledge in experiential
activities.
Rating: 2
Explain: “We strengthen the
university by providing quality
recreational and educational
opportunities that foster healthy
living.”
Rating: 3
Explain: Dixon Café staff were
knowledgeable about nutritional
information. All staff greeted me with
a smile and asked how I was doing.
Rating: 3
Explain: Lots of resources available for
students and members
Rating:3
Explain: Dixon Rec shows their
knowledge by offering programs and
a variety of activities through one
Rec Center.
Rating: 3
Explain: There is something for
everyone, the space is open and not
catered to specific groups.
Rating:3
Explain: Respect posters and art reflected
diverse values
Rating: 3
Explain: All materials are
professional and offer positive
messages.
Humanity
“Your health and wellness matter.
It takes a community. It makes a
difference.”
Not a lot of ethnic diversity within
photos on the site.
Integrity
Responsibility
Rating: 3
Explain: Marketing materials and
space were all congruent.
Rating: 3
Explain: Marketing is cohesive and
contains graphic consistency
Rating:3
Explain: Materials are consistent and
have congruent messages.
Rating:3
Explain: Strong emphasis on
community, “mattering,” diversity
of programs and links to other
offices on campus (Student Health
and CAPS)
Rating: 3
Explain: Sustainability features
Rating: 3
Explain: Dixon Recreation Center serves
the community and offers the OSU
community health, fitness, and safety
programs
Rating:3
Explain: Posted signs that Rec
Center is student fee funded.
Rating: 3
Explain: “Your health and
wellness matter. It takes a
community. It makes a
difference.”
Strong emphasis on community,
“mattering,” diversity of programs
and links to other offices on
8
campus (Student Health and
CAPS)
Community
Example:
Rating: 3
Explain: Seemed to work well together
and were professional
Humanity in the Workplace Environment
Rating: 3
Explain: Dixon Rec is a very engaging
place, lots of opportunities for students to
connect through programs and general use
of the facility
Rating: 3
Rating:3
Explain: Live well. Learn well. Be
well. Campaign geared towards
holistic wellness of community
Rating:3
Explain: Strong emphasis on
community, “mattering,” diversity
of programs and links to other
offices on campus (Student Health
and CAPS)
Explain: Saw pride posters hanging in the lobby.
9
Department: Registrar Visit: Date: April 22 Time: 3:20 General Impressions: Photos of people – professors, students /graduation ceremonies Friendly front desk staff No one at inside reception desk – but someone came from a back desk area to greet us Lots of commencement info Focus on athletics in side reception area Old picture (bird’s eye view of campus from 1938) in reception area – seem like a space ‘filler’ Not a casual student or guest centered area Values Reflected: Organization Competence Dependability Knowledge (catalog) Duty Power Reliability Responsibility Photograph the Department: Photograph some things you think represent the space: values, people, and the overall feel of the location. Some things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their privacy. Take some notes on what you are photographing and why. 1
Rubric for Environmental Review for OSU Student Affairs Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a rating scale of 1 to 3 in each box express how well the department demonstrated the stated values. 0 = not identifiable 1= not consistent with stated values 2= somewhat consistent 3= strongly consistent Student Affairs Actions of Workers Workplace Environment Marketing Tools Website Values (How they approach and respond to (The feel of the location as well as artifacts, (Pamphlets, newsletters, etc.) See back for others) posters, artwork, etc.) descriptions Mainly looked at Handbook and Course Catalog Rating:_2___ Rating:__2__ Rating:__2__ Rating:__2__ Explain: helpful, caring Explain: handouts and flyers available – Explain: general Explain: lot’s of links good resources for veterans at service inconsistency in publications with SA Hard to find what you are looking counter . Core Values for Consistency with general outline of Knowledge is fairly implicit in all of values the web page info – but not specifically addressed in a clear Good Academic Glossary place Registrar lists 0 – diversity, integrity Knowledge listed 2 times respect and social responsibility -­‐ TYPO Registration handbook – provides knowledge of academic regulations, building accessibility First page of catalog emphasisze knowledge and it’s use Rating:__2__ Rating:__0__ Rating:__2__ Rating:__1__ Explain: friendly staff – went out their Explain: See above. Values or Mission Explain: commitment to diversity – Explain: not enough diversity way to assist statements not clearly identified. Some many programs offered – advertized at shown in webpage counseling information available front counter, Veterans information, Humanity Disability resources/access info. Diversity in photos and statement abut diversity building accesses 2
Integrity Responsibility Community Rating:__0__ Explain: Rating:_0__ Explain: no emphasis Rating:_ 2___ Explain: Academic integrity addressed in Handbook Rating:_2___ Explain: lot’s of information – not many programs or showing of values through programs…. but not immediately visible on webpage as a value Rating:_0__ Explain: Rating:__0__ Explain: no emphasis Rating:__2__ Explain: The handbook is a key piece of information for students on their responsibilities Rating:__2__ Explain: Good resources for students on webpage… but not immediately visible on webpage as a value Rating:__0__ Explain: Rating:___1_ Explain: looks like most everything is focused on commencement and sports teams. Old photo of OSU give sense of history in the community Rating:_2___ Explain: Meeting the needs of Oregon. Multiple approaches Commitment to a public health environment. Photos communicate relationship in all areas of campus life Rating:__0__ Explain: can’t find much on community concepts Questions/Comments where are the academic rules? How is the Registrar’s handbook distributed Core values match those of Disability Access Service – but not Student Affairs values 3
Environmental Review for OSU Student Affairs
Completed reviews are due by Wed, April 29. Please type and e-mail your reviews to [email protected]
or [email protected].
What is your story – What is the OSU story
This review helps to determine if our message is reaching students in the way we
intended for the purpose of helping OSU present a strong identity and sense of
community.
Student Conduct
_________________________________________________
Department:
Purpose:
• Gain evidence of expressed values for individual and collective units within
Student Affairs
• Gain an understanding of gaps between stated values and expressed values
• Gain an understanding of student perceptions regarding values for OSU
• Gain a clear direction in how to better communicate our common values to the
campus community.
Overview:
1. Visit department once or twice, record impressions, take photographs, review
the website and outreach material
2. Reflect on values you saw expressed in the space and communication
materials - Review sample values on page 3 for inspiration
3. Study stated Student Affairs Values on page 4
4. Complete evaluation rubric of stated Student Affairs Values on page 5
1. Visit the Department:
1
Visit the department at least once – twice if environment changes during the day. What and who do you
notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting,
cramped, etc.)? Use your five senses to observe the space.
Visit 1:
Date: 4/9/09 Time: 8:45am
As we stepped out of the elevator, we were in a waiting room that appeared to be for ELI with clocks with times
around the world. The waiting room was a bit exposed, making you feel like you were a bit on display to those
people coming in and out and walking between offices. We walked down the hall which felt like being in a
residence hall - narrow hallway with white walls, some office had bulletin boards or art hanging outside their
doors. We were asked to visit at a time when it was unlikely that there would be visitors. The student conduct
office was clean, tidy and well organized. There was someone at the desk as we walked in and candy and
info/business cards were readily available. It was painted with blue making it a bit more cool feeling, yet still
welcoming. There was coffee, tea, and water available by the desk as you came in. The office was full of
humorous items like beer goggles and a container that said “problem student ashes”. There was candy available
at the desks and tables. There were items showing community like Beaver paraphernalia and things representing
the U.S. It was also filled with posters, brochures and signs that reminded people to take responsibility, show
respect to yourself and others, and do what was right. The student affairs anthem was available for people to
pick up. One reviewer thought the signs could be viewed as overboard and could make people feel bad or get
angry. It was quiet and felt a bit like a principles office. The chairs were all hard versus a couches which we saw
in both CAPS & Student Media. There were tables away from the desks for meetings so that conversations
could happen more naturally so that people didn’t feel as threatened from the beginning. Outside, in the hallway
there was a bulletin board with brochures, but they were pinned to the board and even though it said “take me” it
wasn’t really set-up to do so.
Visit 2:
Date:_________Time:____________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
Photograph the Department:
Photograph some things you think represent the space: values, people, and the overall feel of the location. Some
things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their
privacy. Take some notes on what you are photographing and why.
General Impressions:
Write down some words to describe your feelings and impressions when you walked into the
building/department.
2
At first, we were not sure where we were going. There were a lot of offices and things around. The signage to
get there was pretty good. We didn’t know who all would see us and what they would think about us going
where we were going. The office was welcoming, but at the same time rigid. It was a small office, so there was
no way to hide out or blend in with the background. It felt comfortable and we were greeted right as we walked
in the door. The signs showed community and a clear message about taking responsibility and following the
rules. The office seemed to imply that doing the right thing was black and white. It showed loyalty to U.S. and
OSU and implied this idea of being a good citizen of your community.
2. Reflect on Values
What values do you see expressed in the space, outreach material, website? What’s important to this
department, based on what you see and hear? See page 3 for examples of values.
(Example: The comfortable couches and chairs show they value friendliness, the crowded front desk shows lack
of organization)
Accountability, competence, dependability, dignity, discipline, duty, equality, honesty, honor, integrity, justice,
maturity, mindfulness, positive attitude, practicality, respect, responsibility, community, and safety.
3
Examples of
Values
for your inspiration
m Abundance
m Acceptance
m Accountability
m Accomplishment
m Achievement
m Adaptability
m Adventure
m Competence
m Contribution
m Cooperation
m Courage
m Courtesy
m Creativity
m Curiosity
m Daring
m Decisiveness
m Dependability
m Determination
m Dignity
m Discipline
m Discovery
m Diversity
m Drive
m Duty
m Education
m Efficiency
m Empathy
m Encouragement
m Endurance
m Enthusiasm
m Equality
m Excellence
m Excitement
m Experience
m Exploration
m Money
m Fairness
m Motivation
m Flexibility
m Non-violence
m Freedom
m Openness
m Friendship
m Opportunity
m Fun
m Optimism
m Grace
m Originality
m Gratitude
m Passion
m Growth
m Persistence
m Guidance
m Personal Growth
m Harmony
m Positive Attitude
m Hard Work
m Power
m Health
m Practicality
m Helpfulness
m Preparedness
m Heroism
m Progress
m Honesty
m Prosperity
m Honor
m Punctuality
m Hopefulness
m Quality
m Hospitality
m Rationality
m Humility
m Recognition
m Humor
m Relationships
m Imagination
m Reliability
m Independence
m Resourcefulness
m Influence
m Respect
m Ingenuity
m Responsibility
m Innovation
m Risk-Taking
m Insightfulness
m Safety
m Inspiration
m Self-esteem
m Integrity
m Service
m Intelligence
m Skill
m Intensity
m Strength
m Inventiveness
m Style
m Justice
m Teamwork
m Knowledge
m Tolerance
m Leadership
m Tradition
m Learning
m Trust
m Loyalty
m Truth
m Mastery
m Well-Being
m Maturity
m Welcoming
m Meaning
m Wisdom
m Merit
m Mindfulness
4
OSU Student Affairs Values:
http://oregonstate.edu/studentaffairs/anthem.html
Knowledge.
We collaborate with teaching and learning partners to foster an academic
environment founded on intellectual freedom, creativity, and the pursuit,
elaboration and application of knowledge.
Humanity.
We are inclusive and compassionate; we honor and uphold diversity, civility, and
dignity.
Integrity.
We are dedicated to wholeness, honesty and congruence with our stated values.
Responsibility.
We are stewards of our OSU community and its human, intellectual, fiscal, and
physical resources.
Community.
We are a caring and responsible community whose members are engaged,
nurtured, stimulated, and sustained.
5
Rubric for Environmental Review for OSU Student Affairs
Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a
rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Values
See back for
descriptions
Actions of Workers
(How they approach and respond to
others)
Rating:____
Explain: We
did not observe this.
Knowledge
Rating:_3__
Explain:
Humanity
Integrity
Workplace Environment
(The feel of the location as well as artifacts,
posters, artwork, etc.)
Rating:_3__
Explain: Yes,
Marketing Tools
(Pamphlets, newsletters, etc.)
Rating:_3__
Explain: Student
Website
Rating:_3_
Explain: Very
the information, signs,
and brochures all demonstrated
knowledge and collaboration. The
location did not support knowledge
as much because partners were not
necessarily located together and it
looked like a rundown residence
hall, so it was hard to get the feeling
of knowledge and freedom.
conduct itself
did not have marketing
materials and probably doesn’t
need any. They did have
information relating to
common violations on campus.
informative
even though set-up is
directed an F/S not so much
students seeking
information.
Rating:_3__
Explain: Not
Rating:_2__
Explain: Dignity
Rating:_2__
Yes, the workers there seemed
to respond to us in a way that
demonstrated the value of
humanity – they were kind,
open, and supportive.
sure about diversity –
Beaver and US focus, may need to
be that way for that office. Have set
rules for everyone to follow as part
of those communities, For sure
civility and dignity were
demonstrated there.
and civility are Explain: Just text and may
represented, but may be
not be directed at the right
missing diversity components. people.
For example, the brochure
from the Corvallis Police Dept
has a picture that may not be
representative of current
culture.
Rating:_3__
Explain:
Rating:_3__
Explain: Integrity
Rating:_3__
Explain: Pretty
Rating:_3__
Explain: Webstie
Yes, the way the people who
were working in the office
talked with us, we could tell that
they took their job seriously and
were dedicated to upholding the
values of Student Affairs and
OSU.
was extremely
strong in this office. Information
and art all showed a connection to
this – honesty and congruence with
stated values.
straight forward
information and show what
expect. Clear and consistent
values – Just do what’s right
theme.
is well
organized and contains
information necessary and
consistent with values.
6
Rating:_3__
Explain:
Responsibility
Staff took great responsibility
here for the office and for the
OSU community.
Rating:_3__
Explain:
Community
Example:
The employees did care about
the community and ensuring
that people acted as responsible
citizens of that community.
Humanity in the Workplace Environment
Rating:_3__
Explain: Snell
Rating:_2__
Explain: It seems
Rating:_2__
Explain: Similar
did not necessarily
show good stewardship, however
the office and the materials
definitely showed responsibility of
human, intellectual, and physical
resources.
there is very
little time or effort put into
marketing materials. We
acknowledge that people come
to student conduct by referral
rather than seeking it out.
reasons a
marketing materials.
Rating:_3__
Explain: Yes,
Rating:_3__
Explain: Just
Rating:_2__
Explain:
the office defiantly
showed this value. The office made
it clear what types of people were
expected to be in the community
and that they were there to support
people to get there.
Rating: 3
do what’s right
resource cards show
collaobration. It’s clear that
Student Conduct works closely
with many departments on
campus and organizations in
the community. Materials
come from various groups,
most are not generated by
Student Conduct.
May be more implicit rather
than explicit on website.
Explain: Saw pride posters hanging in the lobby.
7
Environmental Review for OSU Student Affairs
Completed reviews are due by Wed, April 29. Please type and e-mail your reviews to [email protected]
or [email protected].
What is your story – What is the OSU story
This review helps to determine if our message is reaching students in the way we
intended for the purpose of helping OSU present a strong identity and sense of
community.
Student Health Center
_________________________________________________
Department:
Purpose:
• Gain evidence of expressed values for individual and collective units within
Student Affairs
• Gain an understanding of gaps between stated values and expressed values
• Gain an understanding of student perceptions regarding values for OSU
• Gain a clear direction in how to better communicate our common values to the
campus community.
Overview:
1. Visit department once or twice, record impressions, take photographs, review
the website and outreach material
2. Reflect on values you saw expressed in the space and communication
materials - Review sample values on page 3 for inspiration
3. Study stated Student Affairs Values on page 4
4. Complete evaluation rubric of stated Student Affairs Values on page 5
1. Visit the Department:
1
Visit the department at least once – twice if environment changes during the day. What and who do you
notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting,
cramped, etc.)? Use your five senses to observe the space.
Visit 1:
Date: 04/29/09 Time: 10-11:00 AM
I entered the building from the wheelchair accessible entrance. The building was quiet and there were no people
in the hallway and lobby area. The space felt quiet and calm. I wandered around the building and no one asked if
I needed assistance except for a staff member who thought the jelly from my sandwich was blood. Overall it was
a quiet pleasant place.
Photograph the Department:
Photograph some things you think represent the space: values, people, and the overall feel of the location. Some
things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their
privacy. Take some notes on what you are photographing and why.
Did not take any pictures.
General Impressions:
Write down some words to describe your feelings and impressions when you walked into the
building/department.
The place was quiet and somewhat difficult to navigate. It was hard for me to find the lobby from the entrance I
used.
2.
Reflect on Values
What values do you see expressed in the space, outreach material, website? What’s important to this
department, based on what you see and hear? See page 3 for examples of values.
(Example: The comfortable couches and chairs show they value friendliness, the crowded front desk shows lack
of organization)
SHS Website:
The student health center’s website was very informational in nature, in terms of listing rights and
responsibilities, patient forms, fees, and hours of operation. Website is not accessible for screen readers.
Outreach Material:
SHS provides a plethora of pamphlets and materials to students and visitors about services and health related
issues including tobacco cessation, sexual health, and many more topics. There was extensive information
available in a wall mounted brochure display case.
Values expressed in space, materials, website:
Confidentiality (AnswerSPOT, information about confidentiality)
Education (Health Coaching, pamphlets, programs, and resources on website)
2
Encouragement (Health Coaching materials)
Safety
Self-esteem
Openness (suggesting students come in for appointments in AnswerSPOT, providing the phone
number in the banner of the website)
Wellness (using the Play well, eat well, live well slogan)
3
Examples of
Values
for your inspiration
m Abundance
m Acceptance
m Accountability
m Accomplishment
m Achievement
m Adaptability
m Adventure
m Competence
m Contribution
m Cooperation
m Courage
m Courtesy
m Creativity
m Curiosity
m Daring
m Decisiveness
m Dependability
m Determination
m Dignity
m Discipline
m Discovery
m Diversity
m Drive
m Duty
m Education
m Efficiency
m Empathy
m Encouragement
m Endurance
m Enthusiasm
m Equality
m Excellence
m Excitement
m Experience
m Exploration
m Money
m Fairness
m Motivation
m Flexibility
m Non-violence
m Freedom
m Openness
m Friendship
m Opportunity
m Fun
m Optimism
m Grace
m Originality
m Gratitude
m Passion
m Growth
m Persistence
m Guidance
m Personal Growth
m Harmony
m Positive Attitude
m Hard Work
m Power
m Health
m Practicality
m Helpfulness
m Preparedness
m Heroism
m Progress
m Honesty
m Prosperity
m Honor
m Punctuality
m Hopefulness
m Quality
m Hospitality
m Rationality
m Humility
m Recognition
m Humor
m Relationships
m Imagination
m Reliability
m Independence
m Resourcefulness
m Influence
m Respect
m Ingenuity
m Responsibility
m Innovation
m Risk-Taking
m Insightfulness
m Safety
m Inspiration
m Self-esteem
m Integrity
m Service
m Intelligence
m Skill
m Intensity
m Strength
m Inventiveness
m Style
m Justice
m Teamwork
m Knowledge
m Tolerance
m Leadership
m Tradition
m Learning
m Trust
m Loyalty
m Truth
m Mastery
m Well-Being
m Maturity
m Welcoming
m Meaning
m Wisdom
m Merit
m Mindfulness
4
OSU Student Affairs Values:
http://oregonstate.edu/studentaffairs/anthem.html
Knowledge.
We collaborate with teaching and learning partners to foster an academic
environment founded on intellectual freedom, creativity, and the pursuit,
elaboration and application of knowledge.
Humanity.
We are inclusive and compassionate; we honor and uphold diversity, civility, and
dignity.
Integrity.
We are dedicated to wholeness, honesty and congruence with our stated values.
Responsibility.
We are stewards of our OSU community and its human, intellectual, fiscal, and
physical resources.
Community.
We are a caring and responsible community whose members are engaged,
nurtured, stimulated, and sustained.
5
Rubric for Environmental Review for OSU Student Affairs
Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a
rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Values
See back for
descriptions
Actions of Workers
(How they approach and respond to
others)
Rating: N/A
Explain: Didn’t interact with workers
Knowledge
Rating: N/A
Explain: Didn’t interact with workers
Humanity
Workplace Environment
(The feel of the location as well as artifacts,
posters, artwork, etc.)
Rating: 3
Explain: Abundance
Marketing Tools
(Pamphlets, newsletters, etc.)
Rating: 3
Explain: Pamphlets
of information
available for students
AnswerSPOT
Rating: 2
Explain: Space
Rating: 3
Explain: Pamphlets
seemed to respect
confidentiality and pamphlets
geared to diverse populations.
Wheelchair entrance is closed on
Saturday.
and
address
diverse questions and
populations.
Website
Rating: 3
Explain: Offers a resources for
self-care and AnswerSPOT.
Rating: 2
Explain: Mission statement listed
on the website: To
accomplish
our mission, we:
Offer excellent clinical and
health promotion services.
Create a safe environment
for all individuals.
Honor and uphold diversity,
civility and dignity.
Respond to community and
individual needs and to
changing environments.
6
Rating: N/A
Explain: Didn’t interact with workers
Integrity
Rating: N/A
Explain: Didn’t interact with workers
Rating: 2
Explain: Offer
information on
holistic health (health coaching)
Rating: 2
Explain: Use
a consistent look
and feel as Dixon Rec
Rating:2
Explain: Not fully accessible
Rating: 2
Explain: Not
Rating: 3
Explain: Volunteering,
Rating: 2
Explain: Not fully accessible
overly
interships, meeting space, safe
space and support
Responsibility
Rating: N/A
Explain: Didn’t interact with workers
Community
Example:
Humanity in the Workplace Environment
Rating: 3
Explain: Provide
support and
programming to the campus, active
in putting on events and
collaborating with Dixon and CAPS
Rating: 3
Rating:3
Explain:
Promoted volunteering
and interships
Rating:1
Explain: Doesn’t talk about OSU
community health in general
Explain: Saw pride posters hanging in the lobby.
7
Environmental Review for OSU Student Affairs
Completed reviews are due by Wed, April 29. Please type and e-mail your reviews to [email protected]
or [email protected].
What is your story – What is the OSU story
This review helps to determine if our message is reaching students in the way we
intended for the purpose of helping OSU present a strong identity and sense of
community.
__________Student Leadership and Involvement_________
Department:
Purpose:
• Gain evidence of expressed values for individual and collective units within
Student Affairs
• Gain an understanding of gaps between stated values and expressed values
• Gain an understanding of student perceptions regarding values for OSU
• Gain a clear direction in how to better communicate our common values to the
campus community.
Overview:
1. Visit department once or twice, record impressions, take photographs, review
the website and outreach material
2. Reflect on values you saw expressed in the space and communication
materials - Review sample values on page 3 for inspiration
3. Study stated Student Affairs Values on page 4
4. Complete evaluation rubric of stated Student Affairs Values on page 5
1. Visit the Department:
1
Visit the department at least once – twice if environment changes during the day. What and who do you
notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting,
cramped, etc.)? Use your five senses to observe the space.
Visit 1:
Date:April 16th Time:3:00p.m.
There was only one person in the office who worked there. Our very initial thought was that it was somewhat
difficult to find which could be hard if they are trying to get in touch with students.
Visit 2:
Date:_________Time:____________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
Photograph the Department:
Photograph some things you think represent the space: values, people, and the overall feel of the location. Some
things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their
privacy. Take some notes on what you are photographing and why.
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
General Impressions:
Write down some words to describe your feelings and impressions when you walked into the
building/department.
Good job at connecting their values. The office is upstairs and a bit out of the way. Nice, informative
environment. Large Leadership and Development banner at the end of the hallway. Actual space was neat and
light, but seemed a bit lackluster. There was a tri-fold poster board located downstairs outside of the Student
Events and Activities Center that promoted the SLI office upstairs.
2. Reflect on Values
What values do you see expressed in the space, outreach material, website? What’s important to this
department, based on what you see and hear? See page 3 for examples of values.
(Example: The comfortable couches and chairs show they value friendliness, the crowded front desk shows lack
of organization)
OSU stated student Values reflects all of the stated values so well. The materials they provided us with before
and during our visiting time were very informative and helpful. The actual office itself seemed to lack a certain
feel. The biggest problem was that there wasn’t an overwhelming feeling of anything, it was just kind of “blah”.
That is not to say though that the help we received was very informative and the woman that we spoke with was
very energetic and more than willing to help and very welcoming. The office gave a weird vibe but the workers
gave a great vibe! Of the stated values we felt that these best reflected the SLI office: accomplishment,
achievement, contribution, cooperation, courage, dignity, discovery, diversity, education, equality, experience,
exploration, fairness, guidance, honesty, influence, integrity, leadership, openness, opportunity, personal growth,
relationships, responsibility, service, teamwork, and welcoming.
2
Examples of
Values
for your inspiration
m Abundance
m Acceptance
m Accountability
m Accomplishment
m Achievement
m Adaptability
m Adventure
m Competence
m Contribution
m Cooperation
m Courage
m Courtesy
m Creativity
m Curiosity
m Daring
m Decisiveness
m Dependability
m Determination
m Dignity
m Discipline
m Discovery
m Diversity
m Drive
m Duty
m Education
m Efficiency
m Empathy
m Encouragement
m Endurance
m Enthusiasm
m Equality
m Excellence
m Excitement
m Experience
m Exploration
m Money
m Fairness
m Motivation
m Flexibility
m Non-violence
m Freedom
m Openness
m Friendship
m Opportunity
m Fun
m Optimism
m Grace
m Originality
m Gratitude
m Passion
m Growth
m Persistence
m Guidance
m Personal Growth
m Harmony
m Positive Attitude
m Hard Work
m Power
m Health
m Practicality
m Helpfulness
m Preparedness
m Heroism
m Progress
m Honesty
m Prosperity
m Honor
m Punctuality
m Hopefulness
m Quality
m Hospitality
m Rationality
m Humility
m Recognition
m Humor
m Relationships
m Imagination
m Reliability
m Independence
m Resourcefulness
m Influence
m Respect
m Ingenuity
m Responsibility
m Innovation
m Risk-Taking
m Insightfulness
m Safety
m Inspiration
m Self-esteem
m Integrity
m Service
m Intelligence
m Skill
m Intensity
m Strength
m Inventiveness
m Style
m Justice
m Teamwork
m Knowledge
m Tolerance
m Leadership
m Tradition
m Learning
m Trust
m Loyalty
m Truth
m Mastery
m Well-Being
m Maturity
m Welcoming
m Meaning
m Wisdom
m Merit
m Mindfulness
3
OSU Student Affairs Values:
http://oregonstate.edu/studentaffairs/anthem.html
Knowledge.
We collaborate with teaching and learning partners to foster an academic
environment founded on intellectual freedom, creativity, and the pursuit,
elaboration and application of knowledge.
Humanity.
We are inclusive and compassionate; we honor and uphold diversity, civility, and
dignity.
Integrity.
We are dedicated to wholeness, honesty and congruence with our stated values.
Responsibility.
We are stewards of our OSU community and its human, intellectual, fiscal, and
physical resources.
Community.
We are a caring and responsible community whose members are engaged,
nurtured, stimulated, and sustained.
4
Rubric for Environmental Review for OSU Student Affairs
Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a
rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Values
See back for
descriptions
Knowledge
Humanity
Integrity
Responsibility
Community
Actions of Workers
(How they approach and respond to
others)
Workplace Environment
(The feel of the location as well as artifacts,
posters, artwork, etc.)
Marketing Tools
(Pamphlets, newsletters, etc.)
Website
Rating:3
Explain: Office staff discussed the
many ways she helps to create new
programs and events to promote
student growth.
Rating: 2
Explain: Physical office was a bit boring,
did not inspire creativity.
Rating: 3
Explain: All materials conveyed a
sense of leaning and demonstrate
why students should aim to get
involved and increase horizons.
Rating: 2
Explain: Several links that
connect to all of the different
services offered.
Rating: 3
Explain: She showed told us about
many of the programs that promote
diversity among the students. She was
very inclusive, introducing us to the
office.
Rating: 2
Explain: The space had an inviting couch
that could be seen as inclusive but was a bit
difficult to find. Worker was
compassionate and wanted to help.
Rating: 3
Explain: 4 specific leaflets
demonstrated inclusiveness and
diversity through the pictures of the
students.
Rating:2
Explain: Has something for
everyone but is a bit boring and
hard to navigate.
Rating: 3
Explain: She clearly was motivated
and enjoyed helping students.
Rating: N/A
Explain:
Rating: N/A
Explain: Mission values differ
according to the department, but
appear to strive towards the
values.
Rating: 3
Explain: Throughout the events she
helps the student leaders understand
the different parts of events and helps
to guide them to generate solid,
including activities that involve all
students.
Rating: 2
Explain: Conveyed some feeling of
responsibility and trying to do the right
thing, there was a bit of clutter that showed
a bit of laziness.
Rating: 3
Explain: All materials encourages
students to get involved and work to
make their community better,
especially the booklet “This is our
Anthem: Division of Student
Affairs.”
Rating: 3
Explain: Promote students to become
leaders in their small communities
and at Oregon State to help make the
campus and student body better.
Have several seminars to help
students improve their leadership
skills.
Rating: 3
Explain: High student involvement in
every aspect of planning.
Rating: 3
Explain: The couch and attitude of the
workers, bright skylight conveyed caring.
Rating: 3
Explain: All materials have a strong
sense of community. Always pictures
of several students enjoying
themselves and working together.
Rating: 3
Explain: Pictures of students
working together.
Rating: 3
Explain: Clearly demonstrates the
involvement of students and the
projects they do that improve the
community.
5
Environmental Review for OSU Student Affairs
Completed reviews are due by Wed, April 29. Please type and e-mail your reviews to [email protected]
or [email protected].
What is your story – What is the OSU story
This review helps to determine if our message is reaching students in the way we
intended for the purpose of helping OSU present a strong identity and sense of
community.
Student Media
_________________________________________________
Department:
Purpose:
• Gain evidence of expressed values for individual and collective units within
Student Affairs
• Gain an understanding of gaps between stated values and expressed values
• Gain an understanding of student perceptions regarding values for OSU
• Gain a clear direction in how to better communicate our common values to the
campus community.
Overview:
1. Visit department once or twice, record impressions, take photographs, review
the website and outreach material
2. Reflect on values you saw expressed in the space and communication
materials - Review sample values on page 3 for inspiration
3. Study stated Student Affairs Values on page 4
4. Complete evaluation rubric of stated Student Affairs Values on page 5
1. Visit the Department:
1
Visit the department at least once – twice if environment changes during the day. What and who do you
notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting,
cramped, etc.)? Use your five senses to observe the space.
Barometer
Date: 4/9/09 Time: 9:20am
Walking into the Barometer area of Student Media, you could tell you were approaching a professional
workspace. The area was kept tidy, walls were free of clutter, signs were very clear. It also felt comfortable with
music coming from the receptionist area, couches to sit on, and a coffee table with Prism to read. The area was
well lit, and there was a large window through which you could easily see the Barometer workplace. Other than
identifying with the Barometer as the OSU newspaper, there was only one Beaver sign in the area.
KBVR
Date:4/9/09
Time: 9:35am
Upon opening the door to KBVR you could immediately tell that it was unorganized. The walls had hundreds of
flyers, posters, stickers, etc. in no particular order or scheme. The waiting room had an unkempt feel to it, papers
on the table and counter were disorganized, there was mold in the coffee pot, and it was difficult to find
information. The KBVR brochure was very inconsistent with the rest of the area, it conveyed a message of
professionalism, organization, and clarity. Despite the clutter, there was definitely a conveyed sense of
personality to the area, you could tell it was run by students who were laid-back.
Photograph the Department:
Photograph some things you think represent the space: values, people, and the overall feel of the location. Some
things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their
privacy. Take some notes on what you are photographing and why.
2
General Impressions:
Write down some words to describe your feelings and impressions when you walked into the
building/department.
Barometer:
Professional, I felt that I was in a place that valued hard work and professionalism, without being too structured.
KBVR:
Unkempt, I was wondering who was in charge, who took care of upkeep. It felt very relaxed, like I could put my
feet up on the table and no one would mind.
2. Reflect on Values
What values do you see expressed in the space, outreach material, website? What’s important to this
department, based on what you see and hear? See page 3 for examples of values.
(Example: The comfortable couches and chairs show they value friendliness, the crowded front desk shows lack
of organization)
Barometer:
Competence, contribution, cooperation, efficiency, hard work, ingenuity, innovation, inventiveness, leadership,
maturity, practicality, punctuality, quality, skill, teamwork, tradition
KBVR:
Creativity, exploration, freedom, imagination, ingenuity, innovation, inventiveness, originality, relaxed, risktaking
3
Examples of
Values
for your inspiration
m Abundance
m Acceptance
m Accountability
m Accomplishment
m Achievement
m Adaptability
m Adventure
m Competence
m Contribution
m Cooperation
m Courage
m Courtesy
m Creativity
m Curiosity
m Daring
m Decisiveness
m Dependability
m Determination
m Dignity
m Discipline
m Discovery
m Diversity
m Drive
m Duty
m Education
m Efficiency
m Empathy
m Encouragement
m Endurance
m Enthusiasm
m Equality
m Excellence
m Excitement
m Experience
m Exploration
m Money
m Fairness
m Motivation
m Flexibility
m Non-violence
m Freedom
m Openness
m Friendship
m Opportunity
m Fun
m Optimism
m Grace
m Originality
m Gratitude
m Passion
m Growth
m Persistence
m Guidance
m Personal Growth
m Harmony
m Positive Attitude
m Hard Work
m Power
m Health
m Practicality
m Helpfulness
m Preparedness
m Heroism
m Progress
m Honesty
m Prosperity
m Honor
m Punctuality
m Hopefulness
m Quality
m Hospitality
m Rationality
m Humility
m Recognition
m Humor
m Relationships
m Imagination
m Reliability
m Independence
m Resourcefulness
m Influence
m Respect
m Ingenuity
m Responsibility
m Innovation
m Risk-Taking
m Insightfulness
m Safety
m Inspiration
m Self-esteem
m Integrity
m Service
m Intelligence
m Skill
m Intensity
m Strength
m Inventiveness
m Style
m Justice
m Teamwork
m Knowledge
m Tolerance
m Leadership
m Tradition
m Learning
m Trust
m Loyalty
m Truth
m Mastery
m Well-Being
m Maturity
m Welcoming
m Meaning
m Wisdom
m Merit
m Mindfulness
4
OSU Student Affairs Values:
http://oregonstate.edu/studentaffairs/anthem.html
Knowledge.
We collaborate with teaching and learning partners to foster an academic environment founded on intellectual
freedom, creativity, and the pursuit, elaboration and application of knowledge.
Humanity.
We are inclusive and compassionate; we honor and uphold diversity, civility, and dignity.
Integrity.
We are dedicated to wholeness, honesty and congruence with our stated values.
Responsibility.
We are stewards of our OSU community and its human, intellectual, fiscal, and physical resources.
Community.
We are a caring and responsible community whose members are engaged, nurtured, stimulated, and sustained.
5
Rubric for Environmental Review for OSU Student Affairs - KBVR
Look over all your notes and materials collected while observing the facility.Use the rubric below to record if and when you saw these values being expressed
in your observations. Use a rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Actions of Workers
Workplace Environment
Marketing Tools
Website
Values
(How they approach and respond to
(The feel of the location as well as artifacts,
(Pamphlets, newsletters, etc.)
others)
posters, artwork, etc.)
Rating:__N/A__
Rating:_1__
Rating:_3__
Rating:_3_
Explain:
Explain: It was difficult to find
Explain: The KBVR brochure
Explain: The website
Knowledge
Rating:_N/A__
Explain:
Humanity
Rating:_N/A__
Explain:
Integrity
Rating:_N/A__
Explain:
Responsibility
Rating:_N/A__
Explain:
Community
anything, info available was not
clear.
was professional, clear and
concise. Easy to find
information.
expresses intellectual
freedom, and is easy to use
to find info.
Rating:_2__
Explain: There
Rating:_3__
Explain: Expressed
Rating:_3__
Explain: The
were a ton of flyers
for a diverse assortment of events.
The area did not support dignity or
civility, it was unkempt and
disorganized.
dignity,
civility through the
professional layout.
website
expresses diversity and
civility fairly clearly.
Dignity isn’t too apparent.
Rating:_2__
Explain: Diversity
Rating:_2__
Explain: While
Rating:_3__
Explain: The
and intellectual
freedom appeared to be the only
values supported in the area.
KBVR’s
marketing tools were
consistent with values, they
were not consistent with the
workplace at all.
website is
congruous with the stated
values.
Rating:_1__
Explain: The
Rating:_3__
Explain: The
Rating:_3__
Explain: The
area did not imply
resourcefulness. Very messy, a lot
of wasted paper lying around.
marketing tools
imply resourcefulness through
their layout and minimal use of
paper.
website is
resourceful, gets information
across without wasting
space.
Rating:_1__
Explain: The
Rating:_3__
Explain: The
Rating:_3__
Explain:
workplace wasn’t very
inviting, the cramped hallways and
closed doors did not imply
community.
brochures strived
to include the OSU
community.
The website seems to strive
to bring together OSU as a
community
6
Rubric for Environmental Review for OSU Student Affairs - Barometer
Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a
rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Values
Actions of Workers
(How they approach and respond to
others)
Rating:__N/A__
Explain:
Knowledge
Rating:_N/A__
Explain:
Humanity
Rating:_N/A__
Explain:
Integrity
Rating:_N/A__
Explain:
Responsibility
Workplace Environment
(The feel of the location as well as artifacts,
posters, artwork, etc.)
Rating:_3__
Explain: The information in the
Marketing Tools
(Pamphlets, newsletters, etc.)
Rating:_3__
Explain: The
Website
Rating:_3_
Explain: The
workplace was clear, straight
forward, and implied collaboration
between the prism, and the
barometer.
Barometer
articles express a lot of
creativity and intellectual
freedom, as well as the pursuit
and application of knowledge.
Baro website
encourages the pursuit of
knowledge with different
links and search options, as
well as articles on the home
page.
Rating:_3__
Explain: There
Rating:_3__
Explain: The
Rating:_3__
Explain: The
was nothing
explicitly supporting diversity
throughout the workplace. Dignity
and civility were apparent from the
cleanliness of the area.
Barometer
encompasses everything within
the humanity statement
through its articles.
website
maintains a very
professional layout, the
articles and information
uphold diversity, civility,
and dignity.
Rating:_2__
Explain: There
Rating:_3__
Explain: The
Rating:_3__
Explain: The
was nothing to
explicitly suggest congruence with
values. No posters, or signage with
values, or value keywords.
However the area was tidy and
professional.
Barometer is
consistent with the stated
values. The articles tend to
reflect the values.
website is
congruous with the stated
values.
Rating:_3__
Explain: Based
Rating:_3__
Explain: The
Rating:_3__
Explain: The
on the organization
and efficiency of the layout, and the
nature of the Barometer, there was
an implied stewardship of physical,
and intellectual resources.
marketing tools
express a stewardship of
intellectual and human
resources. The Barometer itself
uses a lot of paper for the
newspaper and may waste
some.
website
suggests resourcefulness due
to the layout.
7
Rating:_N/A__
Explain:
Community
Example:
Humanity in the Workplace Environment
Rating:_2__
Explain: There
didn’t seem to be
inclusion of the outside community
within the workplace. However, the
closed off, close quarters workspace
presented a strong sense of
community within the office.
Rating: 3
Rating:_3__
Explain: The
nature of the
Barometer suggests a nurturing
and development of the
journalists.
Rating:_3__
Explain:
The website seems to strive
to bring together OSU as a
community.
Explain: Saw pride posters hanging in the lobby.
8
Department – Student Affairs Office Visit : Date: April 22 Time: 3:00 General Impressions: Great Art Liked the visual/Braille posters Minimalist space – not a lot of space No receptionist – you need to know where you are going and who you are going to see on the floor and in this suite of offices Clean/organized well Doors were open – even if folks weren’t in their office CANDY! Values Reflected Community (cultural center community Charter on the wall…) Diversity Dignity Empathy Humanity Caring Harmony Quality Optimism __________________________________________________________________________________ Photograph the Department: 1
Rubric for Environmental Review for OSU Student Affairs Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a rating scale of 1 to 3 in each box express how well the department demonstrated the stated values. 0 = not clearly identified 1= not consistent with stated values 2= somewhat consistent 3= strongly consistent Student Affairs Actions of Workers Workplace Environment Marketing Tools Website Values (How they approach and respond to (The feel of the location as well as artifacts, (Pamphlets, newsletters, etc.) See back for others) posters, artwork, etc.) descriptions Rating:__0__ Rating:__3__ Rating:__3__ Rating:__3__ Explain: Explain: Explain: good alignment with all Explain: everywhere – this is the Artwork emphasized education, humanity, Values – Anthem is the Values theme song of all SA materials – only Knowledge integrity, communities statement for the Division the values listed in this packet are not always consistent with other units . Humanity Integrity Responsibility Community Rating:__3__ Explain: Larry exudes humanity Rating:_3___ Explain: posters are definitely welcoming and focus on students, diversity and connections with campus Rating:_3___ Explain: Humanity of very clear feeling throughout the document Rating:__3__ Explain: Web page is consistent as the Student Affairs voice of the values represented for the Division Rating:__0__ Explain: Rating:____ Explain: Rating:_3___ Explain: Values and Commitment connections – is the relationship clear? Rating:__3__ Explain: Rating:__0__ Explain: Rating:____ Explain: Rating:__3__ Explain: all interconnected with the Anthem Rating:__3__ Explain: Rating:__0 Rating:__3__ Explain: dignity statement -­‐ vision Rating:___3_ Explain: Same Rating:__3__ Explain: Example: Humanity in the Workplace Environment Rating: 3 Explain: Saw pride posters hanging in the lobby. 2
Environmental Review for OSU Student Affairs
Completed reviews are due by Wed, April 29. Please type and e-mail your reviews to [email protected]
or [email protected].
What is your story – What is the OSU story
This review helps to determine if our message is reaching students in the way we
intended for the purpose of helping OSU present a strong identity and sense of
community.
Women s Center
_________________________________________________
Department:
Purpose:
• Gain evidence of expressed values for individual and collective units within
Student Affairs
• Gain an understanding of gaps between stated values and expressed values
• Gain an understanding of student perceptions regarding values for OSU
• Gain a clear direction in how to better communicate our common values to the
campus community.
Overview:
1. Visit department once or twice, record impressions, take photographs, review
the website and outreach material
2. Reflect on values you saw expressed in the space and communication
materials - Review sample values on page 3 for inspiration
3. Study stated Student Affairs Values on page 4
4. Complete evaluation rubric of stated Student Affairs Values on page 5
1. Visit the Department:
1
Visit the department at least once – twice if environment changes during the day. What and who do you
notice? (age, ethnicity, gender, etc.). What are staff and visitors doing? How does this space feel (inviting,
cramped, etc.)? Use your five senses to observe the space.
Visit 1:
Date: 04/23/09 Time: 12-1:00 PM
There was two student workers in the main lobby, 18-22 years of age, and one visitor using the computer
workstations (female, student 18-22), one male student 18-22 entered to use the computer workstations during
my visit. When I entered the staff greeted me, when I said I was visiting and it was the first time I had been there
she gave me a tour of the facility, the library, the kitchen. The space felt informal and home-like and cluttered
with posters, art and information.
Photograph the Department:
Photograph some things you think represent the space: values, people, and the overall feel of the location. Some
things to focus on include: accessibility, signs, and art. Do not photograph students as this could violate their
privacy. Take some notes on what you are photographing and why.
Did not take any pictures.
General Impressions:
Write down some words to describe your feelings and impressions when you walked into the
building/department.
Home-like and friendly, very informal and open.
2.
Reflect on Values
What values do you see expressed in the space, outreach material, website? What’s important to this
department, based on what you see and hear? See page 3 for examples of values.
(Example: The comfortable couches and chairs show they value friendliness, the crowded front desk shows lack
of organization)
Women’s Center Website:
The Women’s Center website promotes events and programs offered through the Women’s Center. They have
their mission statement right on the home page that is congruent with some of the SA Values.
“As Shapers of the world and catalysts for change; We believe in the infinite potential of women, We
choose to lead with passionate purpose, We provide advocacy and resources in a compassionate space,
We act to promote the success of all, and we commit to equity, social justice and feminist ideals.”
The website had some accessibility issues, (i.e. does not follow guidelines for web accessibility for
people with disabilities).
Values expressed in space, materials, website:
Acceptance, Achievement (of women and women leaders), Diversity, Creativity (lots of art on the
walls), Education (library of books and magazines available as a resource), Health (women’s health
2
information available), Fun (advertise programs with fun and interesting titles and activities), Progress,
Relationships (very relaxed space, workers seem to have close relationships with each other).
3
Examples of
Values
for your inspiration
m Abundance
m Acceptance
m Accountability
m Accomplishment
m Achievement
m Adaptability
m Adventure
m Competence
m Contribution
m Cooperation
m Courage
m Courtesy
m Creativity
m Curiosity
m Daring
m Decisiveness
m Dependability
m Determination
m Dignity
m Discipline
m Discovery
m Diversity
m Drive
m Duty
m Education
m Efficiency
m Empathy
m Encouragement
m Endurance
m Enthusiasm
m Equality
m Excellence
m Excitement
m Experience
m Exploration
m Money
m Fairness
m Motivation
m Flexibility
m Non-violence
m Freedom
m Openness
m Friendship
m Opportunity
m Fun
m Optimism
m Grace
m Originality
m Gratitude
m Passion
m Growth
m Persistence
m Guidance
m Personal Growth
m Harmony
m Positive Attitude
m Hard Work
m Power
m Health
m Practicality
m Helpfulness
m Preparedness
m Heroism
m Progress
m Honesty
m Prosperity
m Honor
m Punctuality
m Hopefulness
m Quality
m Hospitality
m Rationality
m Humility
m Recognition
m Humor
m Relationships
m Imagination
m Reliability
m Independence
m Resourcefulness
m Influence
m Respect
m Ingenuity
m Responsibility
m Innovation
m Risk-Taking
m Insightfulness
m Safety
m Inspiration
m Self-esteem
m Integrity
m Service
m Intelligence
m Skill
m Intensity
m Strength
m Inventiveness
m Style
m Justice
m Teamwork
m Knowledge
m Tolerance
m Leadership
m Tradition
m Learning
m Trust
m Loyalty
m Truth
m Mastery
m Well-Being
m Maturity
m Welcoming
m Meaning
m Wisdom
m Merit
m Mindfulness
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OSU Student Affairs Values:
http://oregonstate.edu/studentaffairs/anthem.html
Knowledge.
We collaborate with teaching and learning partners to foster an academic
environment founded on intellectual freedom, creativity, and the pursuit,
elaboration and application of knowledge.
Humanity.
We are inclusive and compassionate; we honor and uphold diversity, civility, and
dignity.
Integrity.
We are dedicated to wholeness, honesty and congruence with our stated values.
Responsibility.
We are stewards of our OSU community and its human, intellectual, fiscal, and
physical resources.
Community.
We are a caring and responsible community whose members are engaged,
nurtured, stimulated, and sustained.
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Rubric for Environmental Review for OSU Student Affairs
Look over all your notes and materials collected while observing the facility. Use the rubric below to record if and when you saw these values being expressed in your observations. Use a
rating scale of 1 to 3 in each box express how well the department demonstrated the stated values.
1= not consistent with stated values 2= somewhat consistent
3= strongly consistent
Student Affairs
Values
See back for
descriptions
Knowledge
Actions of Workers
(How they approach and respond to
others)
Rating: 3
Explain: Staff member was
knowledgeable about programs, asked
me to get involved and for
suggestions.
Rating:3
Explain: Staff spoke about how the
space was open to anyone. Seemed
excited to have a vistor.
Humanity
Workplace Environment
(The feel of the location as well as artifacts,
posters, artwork, etc.)
Rating: 3
Explain: Library,
amount of
resources
Rating: 3
Explain: Comfortable,
all people
welcome to
Marketing Tools
(Pamphlets, newsletters, etc.)
Rating: 3
Explain: Lists
that they have
over 1600 books, journals,
periodicals, they provide a safe
space for studying and
opportunities to engage
Rating: 3
Explain: Equity
as a heading
Website
Rating: 3
Explain: Offers a list of resources
Rating: 3
Explain: “at
OSU where
women can gather for lively
discussion or quiet
contemplation. The Oregon
State University Women's
Center, established in 1973,
offers learning experiences
that help women transform
themselves and society. Its
educational programs reflect
the diverse views of women
from all walks of life.
The center provides
advocacy, support,
programs, resources and
opportunities to translate
concerns into action.”
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Rating:3
Explain: A very honest and safe space
for women and men alike.
Integrity
Responsibility
Community
Example:
Rating: 3
Explain: Although
informal, were
about diversity
welcoming
and advocacy
Rating: 3
Explain: They
Rating: 3
Explain: Volunteering,
Rating: 3
Explain: The Women’s Center seems
to be responsible to the community by
providing outreach and programming.
do a lot with a little
space, the library is extensive
Rating:3
Explain: Staff seemed caring,
nurtured, stimulated, and sustained.
Rating: 3
Explain: Provide
Humanity in the Workplace Environment
Rating: 3
Explain: Spoke
support and
programming to the campus, they
are very active in putting on events
(even for earth week)
Rating: 3
Rating:2
Explain: Not fully accessible
Rating: 2
Explain: Not fully accessible
interships, meeting space, safe
space and support
Rating:3
Explain:
Promoted volunteering
and interships
Rating:3
Explain: Website very centered
on community/community
building
Explain: Saw pride posters hanging in the lobby.
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