Los Angeles FamilySource Network
Customer Satisfaction Survey
2012- 2013 Program Year
Prepared for: City of Los Angeles
Authors:
Richard W. Moore. Ph.D.
Robin N. Patch, M.P.P.
October 17, 2013
The College of Business & Economics
1
Table of Contents
Overview ....................................................................................................................................................... 1
Study Approach ............................................................................................................................................. 2
Sample....................................................................................................................................................... 2
Figure 1: Total Surveys Completed by Round—Spring 2010 through Spring 2013 .............................. 3
Table 1: Adult Response Data by Center - Comparison by Survey Term .............................................. 4
Table 2: Youth Response Data by Center – Comparison by Survey Term ............................................ 5
Response Analysis ..................................................................................................................................... 6
Table 3: Adult Response Data – NA, Skipped, & Correlations with Overall Satisfaction ...................... 6
Adult Survey Results ..................................................................................................................................... 7
Overall Satisfaction ................................................................................................................................... 7
Figure 2: Adult Survey – Average Score on Overall Satisfaction Questions.......................................... 8
Satisfaction with Staff ............................................................................................................................... 8
Figure 3: Adult Survey – Satisfaction with FSC Staff ............................................................................. 9
Satisfaction with Facilities......................................................................................................................... 9
Figure 4: Adult Survey – Satisfaction with FSC Facilities ..................................................................... 10
Satisfaction with Services ....................................................................................................................... 10
Figure 5: Adult Survey – Satisfaction with FSC Services...................................................................... 11
Would Recommend Center .................................................................................................................... 11
Figure 6: Adult Survey – “Would You Recommend this Center to Someone like Yourself?” ............. 12
How Clients Learned About FSC.............................................................................................................. 12
Figure 7: Adult Survey –“ How did you First Learn About this FSC?” ................................................. 13
Reason for Coming to FSC ....................................................................................................................... 13
Figure 8: Adult Survey – “Why did you come to this Center today?”................................................. 14
Start Services at FSC ................................................................................................................................ 14
Figure 9: Adult Survey – “When did you Start Receiving Services at this FSC?” ................................. 15
Frequency of Visits to FSC ....................................................................................................................... 16
Figure 9: Adult Survey – “How Often have you Come to this FSC in the Past Month?” ..................... 16
Enrolled in a Class at FSC ........................................................................................................................ 16
Figure 10: Adult Survey – “Are you Currently Enrolled in a Class or Program at this FSC?” .............. 17
Adult Demographics................................................................................................................................ 17
i
Figure 11: Adult Surveys Completed by Language.............................................................................. 18
Figure 12: Adult Survey – Participant Gender..................................................................................... 19
Figure 13: Adult Survey – Participant Age .......................................................................................... 19
Figure 14: Adult Survey – Highest Level of Education Completed...................................................... 20
Figure 15: Adult Survey – Participant Ethnicity .................................................................................. 20
Figure 16: Adult Survey – Adult Employment Characteristics ............................................................ 21
Youth Survey Results................................................................................................................................... 22
Table 4: Response Data – NA, Skipped, & Correlations with Overall Satisfaction .................................. 22
Overall Satisfaction ................................................................................................................................. 23
Figure 17: Youth Survey – Overall Satisfaction with FSC .................................................................... 23
Satisfaction with Staff ............................................................................................................................. 23
Figure 17: Youth Survey – Satisfaction with FSC Staff ........................................................................ 24
Satisfaction with Facilities....................................................................................................................... 24
Figure 18: Youth Survey – Satisfaction with FSC Facilities .................................................................. 25
Satisfaction with Services ....................................................................................................................... 25
Figure 19: Youth Survey – Satisfaction with FSC Services ................................................................... 26
Satisfaction Summary ............................................................................................................................. 26
Would Recommend Center .................................................................................................................... 26
Figure 20: Youth Survey – Would You Recommend this Center to Someone like Yourself?.............. 27
How Clients Learned About FSC.............................................................................................................. 27
Figure 21: Youth Survey – How did you First Learn About this FSC? .................................................. 28
Reason for Coming to FSC ....................................................................................................................... 28
Figure 22: Youth Survey – Why did you come to this Center Today?................................................. 29
Start Services........................................................................................................................................... 31
Figure 23: Youth Survey – When did you start Receiving Services at this FSC? ................................. 31
Frequency of Visits to FSC ....................................................................................................................... 32
Figure 23: Youth Survey – How often have you come to this FSC in the Past Month? ...................... 32
Enrolled in Class at FSC ........................................................................................................................... 32
Figure 24: Youth Survey – Are you Currently Enrolled in a Class or Program at this FSC? ................. 32
Youth Demographics ............................................................................................................................... 33
Figure 25: Youth Surveys Completed by Language ............................................................................. 34
Figure 26: Youth Survey – Participant Gender .................................................................................... 34
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Figure 27: Youth Survey – Participant Age.......................................................................................... 34
Figure 28: Youth Survey – Current Educational Status ....................................................................... 35
Figure 29: Youth Survey – Participant Ethnicity.................................................................................. 36
Executive and Program Directors’ Satisfaction with CDD ........................................................................... 37
Figure 30: Executive and Program Directors’ Overall Satisfaction with CDD ..................................... 37
Figure 31: Executive and Program Directors’ Satisfaction with CDD Services .................................... 37
Figure 32: Executive and Program Directors’ Satisfaction with CDD Staff ......................................... 39
Conclusion ................................................................................................................................................... 40
Appendix A: Adult Questionnaire and Results ........................................................................................ 41
Figure A1: Adult Questionnaire .......................................................................................................... 42
Table A1: Adult Overall Satisfaction by Site – Fall 2012 ..................................................................... 46
Table A2: Adult Overall Satisfaction by Site Spring – 2013 ................................................................. 47
Table A3: Adult Satisfaction with Staff – Fall 2012 ............................................................................. 48
Table A4: Adult Satisfaction with Staff – Spring 2013......................................................................... 49
Table A5: Adult Satisfaction with Facilities – Fall 2012 ....................................................................... 50
Table A6: Adult Satisfaction with Facilities – Spring 2013 .................................................................. 51
Table A7: Adult Satisfaction with Services – Fall 2012........................................................................ 52
Table A8: Adult Satisfaction with Services – Spring 2013 ................................................................... 54
Table A9: Adult Recommend Center – Fall 2012 ................................................................................ 56
Table A10: Adult Recommend Center – Spring 2013.......................................................................... 57
Table A11: Adult First Learn about FSC – Fall 2012 ............................................................................ 58
Table A12: Adult First Learn about FSC – Spring 2013 ........................................................................ 59
Table A13: Adult “Why did you come to this FSC today?” – Fall 2012 ............................................... 60
Table A14: Adult “Why did you come to this FSC today?” – Spring 2013 .......................................... 61
Table A15: Adult “How Often Have you come to this FSC in the Past Month?”– Fall 2012 ............... 62
Table A16: Adult “How Often Have you come to this FSC in the Past Month?” – Spring 2013 ......... 63
Table A17: Adult “Are you Enrolled in a Class or Program at this FSC?” – Fall 2012 .......................... 64
Table A18: Adult “Are you enrolled in a Class or Program at this FSC?” – Spring 2013 ..................... 65
Table A19: Adult Surveys completed by Language and Center – Fall 2012 ........................................ 66
Table A20: Adult Surveys completed by Language and Center – Spring 2013 ................................... 67
Table A21: Adult Surveys completed by Gender and Center – Fall 2012 ........................................... 68
Table A22: Adult Surveys completed by Gender and Center – Spring 2013....................................... 69
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Table A23: Adult Surveys completed by Age and Center – Fall 2012 ................................................. 70
Table A24: Adult Surveys completed by Age and Center – Spring 2013 ............................................ 71
Table A25: Adult Participant Other Characteristics by Center – Fall 2012 ......................................... 72
Table A26: Adult Participant Other Characteristics by Center – Spring 2013..................................... 73
Table A27: Adult Participant Highest Education Level Completed – Fall 2012................................... 74
Table A28: Adult Participant Highest Education Level Completed – Spring 2013 .............................. 75
Table A29: Adult Ethnicity by Center – Fall 2012 ................................................................................ 76
Table A30: Adult Ethnicity by Center – Spring 2013 ........................................................................... 77
Appendix B: Youth Questionnaire and Results ........................................................................................... 78
Figure B1: Youth Questionnaire .......................................................................................................... 79
Table B1: Youth Overall Satisfaction by Center – Fall 2012 ................................................................ 83
Table B2: Youth Overall Satisfaction by Center – Spring 2013 ........................................................... 84
Table B3: Youth Satisfaction with Staff – Fall 2012 ............................................................................ 85
Table B4: Youth Satisfaction with Staff – Spring 2013 ........................................................................ 86
Table B5: Youth Satisfaction with Facilities – Fall 2012 ...................................................................... 87
Table B6: Youth Satisfaction with Facilities – Spring 2013 ................................................................. 88
Table B7: Youth Satisfaction with Services – Fall 2012 ....................................................................... 89
Table B8: Youth Satisfaction with Services – Spring 2013 .................................................................. 91
Table B9: Youth Recommend Center – Fall 2012 ............................................................................... 93
Table B10: Youth Recommend Center – Spring 2013 ......................................................................... 94
Table B11: Youth First Learn about FSC – Fall 2012............................................................................ 95
Table B12: Youth First Learn about FSC – Spring 2013 ....................................................................... 96
Table B13: Youth “Why did you come to this FSC today?” – Fall 2012 .............................................. 97
Table B14: Youth “Why did you come to this FSC today?” – Spring 2013 .......................................... 98
Table B15: Youth “How often have you come to this FSC in the Past Month?” – Fall 2012 .............. 99
Table B16: Youth “How often have you come to this FSC in the Past Month?” – Spring 2013 ........ 100
Table B17 Youth “Are you enrolled in a Class or Program at this FSC?” – Fall 2012 ........................ 101
Table B18: Youth “Are you enrolled in a Class or Program at this FSC?” – Spring 2013 .................. 102
Table B21: Youth Surveys completed by Gender and Center – Fall 2012 ........................................ 103
Table B22: Youth Surveys completed by Gender and Center – Spring 2013 .................................... 104
Table B23: Youth Surveys completed by Age and Center – Fall 2012 .............................................. 105
Table B24: Youth Surveys completed by Age and Center – Spring 2013 .......................................... 106
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Table B25: Youth Current Educational Status – Fall 2012 ................................................................ 107
Table B26: Youth Current Educational Status – Spring 2013 ............................................................ 108
Table B27: Youth Ethnicity by Center – Fall 2012 ............................................................................. 109
Table B28: Youth Ethnicity by Center – Spring 2013 ........................................................................ 110
Appendix C: Executive Director Questionnaire..................................................................................... 111
Figure C1: Executive Director Questionnaire .................................................................................... 112
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Overview
The FamilySource Network provides educational, financial, health, family, and youth services to low-income residents
throughout the City of Los Angeles. The Network operates 21 FamilySource Centers (FSCs) throughout the City, and is
overseen by the Los Angeles Community Development Department (CDD). CDD is committed to making the
FamilySource Network a performance driven system. CDD measures each contractor’s performance in four areas:
Customer Satisfaction, Outcomes, Flow (volume of clients), and Administrative Performance. This performance
measurement system is often referred to as SOFA, to represent the four dimensions of performance. The Consulting
Center at the College of Business and Economics, California State University, Northridge, contracted with the CDD to
evaluate customer satisfaction in the system. To do so we surveyed youth and adult FSC participants during the 20122013 program year in the fall and spring. This report presents the results of these two surveys. The customer satisfaction
data in this report are designed to help individual FSCs track their clients’ satisfaction over time and to provide feedback
to improve service.
In Fall 2012 a total of 1444 adults and 464 youths completed a customer satisfaction questionnaire. In Spring 2013, 1497
adults and 300 youth completed the survey. The number of respondents has fluctuated since surveying began in Spring
2010, but in general has been on an upward trend (see Figure 1 for time series data about the number of respondents
per survey term). In Spring 2011 we began visiting each FSC twice instead of once, which partly accounts for the increase
in surveys completed. In Fall 2011 we began using a 5 point scale instead of a 10 point scale to simplify the survey and
make it easier for clients to understand the rating system. Therefore, in this report we only compare customer
satisfaction data from Fall 2011 through Spring 2013.
Both adult and youth clients report high satisfaction during the 2012-2013 program year. Across all 21 centers average
adult satisfaction was 4.61 on a 5 point scale in Fall 2012, and was 4.60 in Spring 2013. Average overall satisfaction for
youth was 4.55 in Fall 2012 and 4.51 in Spring 2013. Overall satisfaction results for the 2012-13 program year are very
similar to results from the 2011-12 program year for both youth and adults. Across all four survey terms overall
satisfaction and satisfaction with most program elements have increased over time.
In addition to surveying adult and youth program participants, we also asked executive directors from each FSC to rate
their satisfaction with the Community Development Department. Results show steady improvement in director
satisfaction with various elements of CDD’s service. Overall satisfaction declined slightly from 7.70 in 2012 to 7.56 in
2013, but is still much higher than when surveying began in 2010 (6.70). Similar to FSC customer satisfaction, FSC
director satisfaction with CDD increased steadily over time, and several scores were the highest to date.
This report presents the detailed results of all three surveys. We begin with an analysis of the Adult survey, followed by
the Youth survey, and finish up with the Executive Director Satisfaction with CDD survey. In the adult and youth surveys
we present overall findings for each population and then provide detailed results for individual FSCs as an appendix. For
the Executive Director survey we only present aggregated results in order to maintain confidentiality for participants.
1
Study Approach
The study was designed to measure customer satisfaction for three key groups:
 Adult clients in the FamilySource Center
 Youth clients in the FamilySource Center
 Executive and Program directors of FamilySource Centers
We asked both adult and youth clients to rate their overall satisfaction with the services they received from their FSC,
and to also rate specific aspects of each FSC. Separate questionnaires were designed for each population, though youth
and adults were asked several of the same questions. In each case we used focus groups to derive the aspects of service
that drive customer satisfaction the most. In the case of adult and youth clients, we conducted focus groups with
clients, FamilySource Center managers, and CDD Staff. In the case of FamilySource Center Executive Directors, we
conducted focus groups with Executive Directors and City Staff. The questionnaire for youth and adult participants was
revised for the 2011-2012 program year based on our analysis of previous survey results, as well as comments from our
advisory group—which consists of CDD staff and FSC directors. We simplified the wording of some questions, and
dropped items that were confusing or redundant. Overall satisfaction measures remained the same, but the scale was
changed from a 10 point scale to a five point scale to make it clearer and easier to conceptualize. We continued using
the 5-point scale for the 2012-13 program year.
In the adult and youth surveys we collected data on the following dimensions of FamilySource Centers:




Overall Satisfaction
Satisfaction with staff performance
Satisfaction with facilities
Satisfaction with center services.
Overall satisfaction was gauged by three questions, and the other three dimensions of satisfaction (staff, facilities, and
center services) had a total of 17 questions between them. All satisfaction questions used a scale of 1 to 5. We also
collected data on client demographics, why clients came to the center, and how often they frequented the center. The
full survey questionnaires for adult and youth participants are presented in Appendices A and B, respectively.
Sample
In Fall 2012 adult and youth surveys were conducted during October and November. In Spring 2013 both surveys were
conducted in March and early April. In both periods we visited each FSC on two separate days, and each time our goal
was to survey every client who came through the door. We collaborated with each FSC to choose one day when they
anticipated a high volume of youth clients, and one day primarily for adult clients. We planned to have enumerators
spend 7.5 hours at each site during each visit. In both survey terms during the 2011-2012 program year we achieved a
high response rate, with less than 3% of participants declining to complete a survey. As Figure 1, below, indicates the
total number of surveys collected has varied over time, and the largest response occurred in Fall 2011 for both youths
and adults. . Tables 1 and 2 display the total number of adult and youth surveys collected by center since Spring 2010.
Most centers experienced an increase in both adult and youth responses over time.
2
Figure 1: Total Surveys Completed by Round—Spring 2010 through Spring 2013
3
Table 1: Adult Response Data by Center - Comparison by Survey Term
Center
1736 FCC
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP
Community Build
Cypress Park FSC
El Centro De Ayuda
El Centro Del Pueblo
El Nido FSC
Lucille Beserra Roybal FSC
NEW Canoga Park
NEW Van Nuys
Oakwood FSC
Pacoima FSC
The Children's Collective
Toberman Neighborhood Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Adult Survey Total
S13
74
60
80
95
115
92
17
70
45
86
40
78
55
84
62
41
76
206
21
48
52
1497
F12
43
57
112
69
103
114
53
70
54
66
64
53
52
33
69
38
34
220
16
41
83
1444
S12
39
70
77
51
64
61
42
55
28
98
28
30
27
30
46
30
20
82
16
38
55
987
4
F11
60
110
134
108
48
130
64
74
59
85
43
80
15
53
83
34
42
220
9
7
94
1552
S11
37
50
78
135
48
50
37
45
43
63
46
54
37
48
64
41
58
50
9
18
51
1062
F10
38
63
52
65
32
48
56
80
47
96
25
94
55
35
35
29
44
58
2
16
27
997
S10
19
81
28
43
13
16
15
20
6
45
27
23
15
43
35
7
30
27
18
22
9
542
Table 2: Youth Response Data by Center – Comparison by Survey Term
Center
1736 FCC
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP
Community Build
Cypress Park FSC
El Centro De Ayuda
El Centro Del Pueblo
El Nido FSC
Lucille Beserra Roybal FSC
NEW Canoga Park
NEW Van Nuys
Oakwood FSC
Pacoima FSC
The Children's Collective
Toberman Neighborhood Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Youth Survey Total
S13
F12
18
26
30
42
12
18
27
51
7
18
13
51
11
8
17
35
20
18
34
33
27
24
8
18
1
10
28
23
11
15
9
24
3
19
7
7
11
7
6
14
0
300
3
464
S12
4
39
31
29
0
21
28
60
15
12
13
11
4
31
7
30
1
17
2
0
4
359
5
F11
12
23
34
88
12
25
29
107
33
61
3
16
4
74
14
53
46
21
7
6
13
681
S11
5
18
61
14
1
11
0
5
20
5
6
6
2
37
0
2
0
11
6
25
9
244
F10
6
21
77
22
3
14
9
13
27
42
16
33
22
79
4
16
12
4
26
16
1
463
S10
0
10
26
5
0
5
8
23
7
1
7
0
7
0
2
0
5
0
4
0
0
110
Response Analysis
To evaluate the effectiveness of the questionnaire we analyzed each satisfaction question in two ways. First, we
analyzed how many clients completed each question and how many skipped the question or chose “not applicable”.
Second, we calculated the correlation between the rating for each individual satisfaction question with the overall
satisfaction question. A significant positive correlation indicated that the element of service being rated did drive overall
satisfaction and thus center managers should pay attention to it. Similarly, if correlation was low or a large percentage
of respondents skipped the question, then we concluded that the question was either confusing or irrelevant to overall
satisfaction. Table 3, below, shows the correlation between overall satisfaction and each elemental question on the
adult survey, as well as the response rate for each question. Correlations and response rates for the youth survey are
presented in section 3.
Table 3: Adult Response Data – NA, Skipped, & Correlations with Overall Satisfaction
Satisfaction Element
Response to your phone calls
Amount of paperwork required
Ability of staff to answer questions quickly
Respect the staff shows you
Waiting time for services
Availability of staff who speaks your language
The cleanliness of this FSC
The visibility of “FSC” signs
Access to this center by public transportation
Quality of computers and other equipment
Overall effectiveness of programs
Quality of workshops and classes
Quality of counseling
Help finding a job
Services to help your children
Mix of services available at FSC and its partners
The hours that this FSC is open
Spring 2013
% No
Correlation
Response or W/Overall
N/A
Satisfaction
22.4%
19.9%
10.0%
9.0%
11.6%
8.9%
6.7%
9.4%
23.8%
30.8%
19.0%
24.8%
32.5%
45.4%
39.0%
29.0%
19.7%
.567
.481
.561
.540
.521
.454
.450
.431
.392
.503
.603
.588
.575
.541
.564
.587
.480
Fall 2012
% No
Correlation
Response or W/Overall
N/A
Satisfaction
24.2%
20.8%
13.2%
11.4%
13.6%
10.9%
8.9%
11.2%
24.5%
34.1%
19.3%
24.9%
35.0%
46.7%
37.0%
29.0%
19.3%
.572
.497
.610
.618
.562
.531
.529
.556
.532
.548
.653
.616
.620
.571
.630
.645
.615
All correlations were statistically significant at the .01 level for both Fall 2012 and Spring 2013.In both terms the
satisfaction element that was most tightly correlated with overall satisfaction was “overall effectiveness of programs,”
which suggests that participants ’ satisfaction with FSC programs drives their overall satisfaction more than their
6
satisfaction with other service elements, such as staff and facilities. In Fall 2012 the second-most important aspect of
overall satisfaction was “mix of services available at FSC and its partners” (.645). In Spring 2013 “mix of services
available” and “quality of workshops and classes” were virtually tied for the second-most influential aspect of service
that affects clients’ overall satisfaction (.588 and .587 respectively). These correlations suggest that FSC participants are
most likely to rate their overall satisfaction highly if they are highly satisfied with program elements, such as
workshops/classes and the efficacy of available services. In Spring 2013 “access to center by public transportation” had
the least influence on clients’ overall satisfaction (.392), while “amount of paperwork required” had the least influence
in Fall 2012 (.497).
The percent of respondents who chose NA or skipped a question was lower for each satisfaction question in Spring 2013
compared to Fall 2012, which means that respondents answered the survey more thoroughly in Spring 2013. A similar
trend occurred during PY 2011-12, and surveys had a higher completion rate in Spring 2012 compared to Fall 2011. This
may indicate that the mix of services available differs between Fall and Spring, and participants are utilizing more
services in Spring. In PY 2012-13 adult response rates were fairly high for each question except the “help finding a job”
question (45.4% skipped in S13 and 46.7% skipped in F12). However, help with job placement is not one of the primary
services that the FamilySource program provides, so this explains why over 45% of respondents did not answer this
question in both terms.
Adult Survey Results
In this section we analyze all questions from the adult survey conducted in Fall 2012 and Spring 2013. Youth data are
covered in the following section
Overall Satisfaction
As Figure 2 demonstrates, adult overall satisfaction was nearly identical for Fall 2012 (4.61), Spring 2013 (4.60), and
Spring 2012 (4.60). These scores are exceptionally high, and represent an increase from Fall 2011 (4.53), which is when
we first started using a 5 point scale instead of a 10 point scale. This increase shows that FSCs are responding to their
clients’ feedback from our survey and increasing the quality of their services, which is reflected in higher satisfaction on
future surveys. “Visit to center was valuable” and “services met expectations” both show some fluctuation between
survey terms, but in all instances the difference is less than twelve hundredths (.12) of a point. These two elements are
highly correlated with overall satisfaction, yet in this instance, variations in “services met expectations” and “visit to
center was valuable” had no effect on overall satisfaction.
7
Figure 2: Adult Survey – Average Score on Overall Satisfaction Questions
Satisfaction with Staff
Figure 3 shows that adult satisfaction with staff also remains relatively unchanged during program year 2012-13. Clients
are the most satisfied with “staff’s ability to speak your language” (4.63 in both Fall 2012 and Spring 2013), which has
consistently received the highest rating of the 6 staff categories since we began using the 5 point rating scale in Fall
2011. Language ability is followed closely by “respect staff shows clients.” Respondents rate respect of staff at 4.61 in
Fall 2012 and 4.63 in Spring 2013. The respect category has been increasing over time, with an outlier occurring in Spring
2012. Satisfaction ratings for “the amount of paperwork required” are the lowest of the six categories across all 4 survey
terms, with the lowest rating occurring in Fall 2012 (4.32). However, because Spring 2012 has higher scores on all 6
categories, we notice that this survey term is an outlier for all questions. When accounting for this outlier, it becomes
evident that clients’ satisfaction with the amount of paperwork required has remained quite steady over time (4.33 in
F2011, 4.39 in S2012, 4.32 in F2012, and 4.34 in Spring 2013).
“Waiting time for services” was the only staff category that experienced a decline in Spring 2013 compared to Fall 2012,
but this decline was only three hundredths of a point (4.36 in Spring 2013 vs. 4.39 in Fall 2012). Satisfaction with
“waiting time for services” was lower in PY 2012-13 than PY 2011-12, but the difference again is only a few hundredths
of a point. “Staff’s response to phone calls” was the lowest in Fall 2012 out of the four survey terms (4.38). While this
rating did increase in Spring 2013 (4.41), client satisfaction with staff’s response to phone calls is still lower for PY 201213 than PY 2011-12. Satisfaction with “Staff response to questions” has remained virtually unchanged across all 4 survey
terms. The lowest score was 4.5 in Fall 2012, and the remaining terms had scores of 4.54. Overall FSC clients are highly
satisfied with most elements of staff service, and satisfaction has either remained steady, or increased slightly over time.
8
Figure 3: Adult Survey – Satisfaction with FSC Staff
Satisfaction with Facilities
Figure 4, below, shows that adult satisfaction with facilities has been rated highly since Fall 2011, and that high scores
have remained steady over time. Once again it is evident that Spring 2012 was an outlier for our survey, the average
satisfaction rating for all 4 aspects of FSC facilities was highest for Spring 2012. However, in this case Spring 2012 is only
a few hundredths of a point higher than the other terms for all 4 categories. When accounting for the outlier in Spring
2012 we see that the average satisfaction score for “quality of computers or equipment’ has increased slowly over
time—from 4.47 in F2011 to 4.49 in F2012 to 4.51 in S2013. “Access to public transportation” has remained virtually
unchanged since Fall 2011, with average scores around 4.5 for all survey terms. The same is true for “cleanliness of
facility.” This category received the highest score of the four facility aspects for all survey terms, indicating that
respondents are highly satisfied with the cleanliness of their FSC’s. Even when Spring 2012 is included, respondents’
satisfaction with facility cleanliness remains virtually unchanged with an average score of approximately 4.55 for each
survey term. Satisfaction with “visibility of center’s sign” declined slightly in Spring 2013 compared to Fall 2012 and Fall
2011 (4.47 for S13, 4.51 for F12, and 4.48 for F11). However, variations in scores of only a few hundredths of a point can
often be attributed to sample variation between terms. It is more important to look at trends over time, and in the
instance of satisfaction with facilities, scores have remained high and steady, indicating that individual FSCs are doing an
excellent job of maintaining their facilities.
9
Figure 4: Adult Survey – Satisfaction with FSC Facilities
Satisfaction with Services
We asked survey respondents to rate their satisfaction with seven elements of FSC services, such as counseling, services
for children, and center hours. Once again, scores in all categories were nearly identical for all survey terms, with Spring
2012 scoring slightly higher in all categories. In Spring 2013 “services for your children” and “quality of
workshops/classes” tied for the highest score of 4.57. These scores represented a slight increase from Fall 2012 in both
cases (4.54 in F2012 for “services for your children” and 4.56 in F2012 for “classes/workshops”). The category with the
lowest score for all 4 surveys terms was “help finding a job.” However, this category does show improvement over time
when accounting for Spring 2012 as an outlier. In Fall 2011 respondents rated “help finding a job” at 4.31. In Fall 2012
this score increased to 4.33, and in Spring 2013 it increased to 4.35. This increase in satisfaction may be related to FSCs
managing their clients’ expectations. According to the American Customer Satisfaction Index (ASCI)—which conducts
research on customer satisfaction across several industries—customers’ expectations have the greatest influence on
customer satisfaction. Job placement assistance is not a main focus of the FamilySource program, which likely accounts
for lower scores in the “help finding a job” category compared to other service elements. However, if individual FSCs
convey to their clients that job assistance is not a core service, then clients do not have the expectation that FSC’s will
focus on helping them find a job (rather they focus on providing family services such as literacy, utility bill assistance,
child care, and social services qualifications). When clients’ expectations are managed efficiently then customer
satisfaction tends to go up, which may account for the slow but steady increase in the “help finding a job” category.
Respondents also indicate high satisfaction in the remaining four categories with virtually no change over time. “Hours
center is open,” “mix of services available,” “quality of counseling,” and “overall program effectiveness,” all have a score
10
of at least 4.50 for all survey terms, with very little variation between terms. These high scores indicate that FSCs have
been consistently providing excellent customer service in these four categories for the last two program years.
Figure 5: Adult Survey – Satisfaction with FSC Services
Would Recommend Center
Figure 6 shows that nearly all respondents would recommend their FSC. Spring 2013 holds the record for the highest
percentage of respondents indicating that they would recommend their FSC to someone like themselves (97.7%). The
percentage of respondents who would recommend their center has increased slightly over time, while the percentage
who would not recommend their center has remained basically the same. The difference is in the percent of
respondents who answered “don’t know.” These individuals shifted from not knowing, to deciding that they would
recommend the center, rather than deciding not to recommend it.
11
Figure 6: Adult Survey – “Would You Recommend this Center to Someone like Yourself?”
How Clients Learned About FSC
While client satisfaction scores have remained mostly steady during program year 2012-13, the manner that clients first
learned about their FSC has changed somewhat over time. In all survey terms at least 45% of respondents indicated that
they learned of their FSC from a friend, which is the largest of the seven categories (see Figure 7, below, for a graphical
representation of all 7 categories). However, the “friend” category has decreased a few percentage points over time,
and was the lowest in Spring 2013 (45.3% v 47.7% in F12, 46.4% S12 and 48.3% in F11). While word of mouth is still the
largest source of referrals by far, we are starting to see an increase in outreach-based referrals. For instance, the
percentage of clients who were referred by an agency increased from 9.3% in Fall 2012 to 10.8% in Spring 2013. The
“college or school” category also increased from Fall to Spring during the 2012-13 program year (7.3% in F12 and 8.4% in
S13). Similarly, the percentage of clients reporting that they “saw a flier” increased in the 2012-13 program year
compared to the 2011-2012 program year. Fewer clients are reporting that they “saw the building or sign and just came
in,” and the percentage of respondents in this category has been decreasing steadily since Fall 2011. The “met staff at
an event” and “other” categories have fluctuated over time.
12
Figure 7: Adult Survey –“ How did you First Learn About this FSC?”
Reason for Coming to FSC
Figure 8, below, shows that most adult respondents came to their FSC to attend a class. The percentage of respondents
who chose this category was lowest in Fall 2012 compared to other terms (38.0%), but was still the largest category for
Fall 2012. Overall, since Fall 2011 roughly 40% of adult respondents indicate that they came to their FSC to attend a class
or workshop. For the “came to center question,” participants were allowed to choose more than one response, so the
totals between the categories add up to more than 100%. The category with the second-largest percentage is “other,”
and this category has increased every survey terms since Fall 2011. The percent of respondents who chose “services for
my children” was lower for PY 2012-13 than PY 2011-12. In PY 2012-13 roughly 19% of respondents chose this category,
while approximately 22% chose it for PY 2011-12. The “help finding a job” and “access a computer” categories have both
declined every survey term since Fall 2011. The “computer” category was at a high of 17.4% in Fall 2011 and reached a
low of 9.0% in Spring 2013.
13
Figure 8: Adult Survey – “Why did you come to this Center today?”
Start Services at FSC
During all four survey terms, at least 34% of respondents indicated that they started receiving services more than one
year ago, which is the largest category. Since Fall 2011 the percentage of respondents who chose this category increased
over time, with a very slight dip between Fall 2012 (37.8%) and Spring 2013 (37.2%). This upward trend indicates that
most clients are long term clients. At the same time, “in the last month” is the second-highest category, which means
that FSC’s are also consistently brining in new clients in addition to the clients they maintain long term.
14
Figure 9: Adult Survey – “When did you Start Receiving Services at this FSC?”
15
Frequency of Visits to FSC
As Figure 9 indicates, it appears that FSC participants are visiting the centers less often than in the past. In Fall 2011
46.3% of respondents indicated that they visited their FSC 10 or more times in the past month. This percentage dropped
significantly in Spring 2012 to 29.0%. The percentage declined even further in Fall 2012 to 20.7%. In Spring 2013 only
22.1% of participants indicated that they visited their center ten on more times in the past month. Clients could be
getting more things handled in one visit (improved efficiency or awareness of services provided), or they don’t need the
services as much as before. Another reason may be that the centers have fewer services to offer (due to budget cuts).
Figure 9: Adult Survey – “How Often have you Come to this FSC in the Past Month?”
Enrolled in a Class at FSC
The percentage of participants who reported being enrolled in a class decreased slightly in the 2012-13 program year
compared to the 2011-12 program year.
16
Figure 10: Adult Survey – “Are you Currently Enrolled in a Class or Program at this FSC?”
Adult Demographics
We collected various demographic data about adult participants, including language preference, gender, age, education
level, ethnicity, and employment status (see Figures 11 through 16). Over the two project years studied the
demographics of clients were mostly stable, with the most variation in the “highest level of education completed”
category. In both project years, the majority of adult clients preferred to complete the Spanish version of the
questionnaire, and 70 to 76% of the respondents were female. The vast majority of program participants remained
Hispanic (74.7% in Spring 13 and 74.8% in Fall 12), followed by black (15.9% in Spring 13 and 18.4% in Fall 12), and then
white (2.4% in Spring13 and 2.5% in Fall12). The percentage of white, black, Asian, and “other” respondents increased
slightly when comparing project year 12/13 to the previous project year.
The most common age group was 26-40 in both project years, with a slight dip in this age group in Fall 12 (37.9%) and a
small rebound in Spring 13 (41.4%) , while the percentage of 18-25 year olds decreased from 13.7% in Spring 12 to
13.5% in Fall 12 and 12.6% in Spring 13. Most adult participants come from a home where someone is seeking work,
though this percentage decreased slightly in Spring 13 (36.6% compared to 40.3% in Fall 12). While fewer clients
reported being unemployed in Spring, the percentage of clients who are employed full time decreased slightly (14.3% in
Spring 13 and 13.3% in Fall 12, versus 14.7% in Spring 12 and 15.5% in Fall 11). Overall the percentage of clients
employed part time remained at around 18% in the 12/13 year, while in Spring 12 it was 19.4% and in Fall 11 it was 17%.
There was an increase in the percentage of clients with a Bachelor’s degree or higher in both Spring 13 and Fall 12,
compared to the previous project year. The percentage in this category rose from 2.5% and 2.4% in Fall 11 and Spring
12 to 4.1% in Fall 12 and 5.4% in Spring 13.
Demographic data from the survey indicate that FSCs continue to serve a highly disadvantaged population.
As was the case in the 2011-12 survey, about one-third of clients have a child in school, and between 13 % and 14%
report that they have a child who needs help in school. Between 57% and 64% of participants in the current project year
17
do not have a high school diploma, and in both survey years approximately 40% of respondents did not advance past
eighth grade. See Appendix A, Tables A19 through A30 for adult demographic data by center.
Figure 11: Adult Surveys Completed by Language
18
Figure 12: Adult Survey – Participant Gender
Figure 13: Adult Survey – Participant Age
19
Figure 14: Adult Survey – Highest Level of Education Completed
Figure 15: Adult Survey – Participant Ethnicity
20
Figure 16: Adult Survey – Adult Life Situation
21
Youth Survey Results
We analyzed youth participant data in the same manner as adult participants, although some questions were slightly
different between the two surveys. We began by analyzing the responses to individual questions to identify items that
clients declined to answer. Next, we looked at the correlation between each individual question and the clients’ overall
satisfaction. The results of the analysis are below.
Table 4, below, shows that youth participants had a higher completion rate for individual questions on the survey
compared to adult respondents, as was the case the previous year. The question with the highest non-response rate was
“amount of paperwork required” (20% in Spring 13 and 28.4% in Fall 12). Like the adult respondents, youth responses
showed a high correlation between “overall effectiveness of programs” and overall satisfaction (.57 in Spring 13 and .54
in Fall 12). However, youth overall satisfaction was also driven by “quality of program for my parents” and “quality of
service to improve academic achievement.” These questions were not asked of the adult population, so we cannot
compare youths and adults on these satisfaction elements. For youth respondents in both the Spring 13 and Fall 12
groups, there was a strong correlation between overall satisfaction and responses to the item “Staff’s ability to answer
questions.” For you in the Fall 12, another correlation was observed with the item, “Cleanliness of this FSC,” while for
you in the Spring 13 group, there was a relationship with “Friendliness of the staff.” These factors were also noted in the
Fall 11 and Spring 12 results.
Table 4: Response Data – NA, Skipped, & Correlations with Overall Satisfaction
Satisfaction Element
Amount of Paperwork Required
Staff’s ability to answer questions
Friendliness of Staff
Waiting time for services
Staff’s ability to speak your language
Cleanliness of this FSC
Visibility of FSC signs
Public transportation access to FSC
Quality of computers & equipment
Quality of youth room
Overall effectiveness of programs
Quality of program for my parents
Quality of service to improve academic
achievement
Convenience of FSC hours
Chance to make friends
Spring 2013
% No
Correlation
Response or W/Overall
N/A
Satisfaction
Fall 2012
% No
Correlation
Response or W/Overall
N/A
Satisfaction
20.0%
6.0%
4.0%
8.0%
4.0%
3.0%
9.7%
14.0%
17.7%
11.0%
9.0%
16.3%
.348
.550
.570
.514
.487
.516
.404
.425
.418
.416
.567
.590
28.4%
8.0%
5.2%
14.0%
4.3%
6.3%
9.7%
21.1%
16.6%
15.7%
12.5%
22.2%
.431
.555
.519
.516
.393
.549
.472
.400
.413
.442
.541
.530
13.3%
.576
13.8%
.553
10.7%
10.0%
.464
.444
16.6%
10.1%
.508
.462
22
Overall Satisfaction
Youth respondents reported slightly lower overall satisfaction than adult respondents, but youth satisfaction was still
high in both Spring 2013 and Fall 2012 (4.51 and 4.55 respectively). Results on the item “Services met expectations”
were positive for both Spring 13 and Fall 12 (4.33 and 4.40 respectively), and were very similar to the results from the
previous project year. The same was true for “Visit to the Center was valuable,” which was rated as 4.45 and 4.44 for
Spring 13 and Fall 12 respectively, and which was slightly higher than the previous Spring and Fall. . We do not believe
these small changes represent a significant trend in youth satisfaction. Data on overall satisfaction by site are available in
Appendix B, Tables B1 and B2.
Figure 17: Youth Survey – Overall Satisfaction with FSC
Satisfaction with Staff
The staff questions that we asked youth respondents were slightly different than those we asked adult respondents.
Youths were asked about the “friendliness that staff shows” rather than “respect staff shows”, and were not asked
about staff’s response to phone calls (see Appendix B, Tables B3 and B4 for satisfaction with staff by center). Youth
ratings of the “staff’s ability to speak your language” were similar to adults, but the “amount of paperwork required”,
and “waiting time for services” were significantly lower than the adult ratings. However, youths tend to be more
impatient than adults, which may account for lower scores in these areas. Within the youth responses, scores for all
questions were very similar between Fall 11 and Spring 12, and between Fall 12 and Spring 13.
23
Figure 17: Youth Survey – Satisfaction with FSC Staff
Satisfaction with Facilities
Once again youth reported lower satisfaction with FSC facilities than adults (see Appendix B, Tables B5 and B6 for
satisfaction with facilities by site). Between the two survey years, however, youth responses to the five facility questions
remained very stable. “Access to public transportation” and “Visibility of FSC sign” changed the most between Fall and
Spring, with the transportation question receiving higher scores in the Spring and the sign question receiving higher
scores in the Fall. Youths were asked one additional question about facilities that adults were not asked—satisfaction
with the quality of the youth room—which youths were satisfied with, along with the cleanliness of the facility, which
was rated highest of all facility elements.
24
Figure 18: Youth Survey – Satisfaction with FSC Facilities
Satisfaction with Services
Youths were asked five questions about their satisfaction with FSC services. Of the five youth questions, three were
unique to the youth survey. On the two questions that both youths and adults were asked—satisfaction with center
hours and overall program effectiveness—youths reported slightly lower satisfaction scores than adults for both terms
(adults reported 4.55 for Center Hours in Spring 13 and 4.53 in Fall12 while youths reported 4.36 and 4.36. Adults
reported 4.52 in Spring 13 and 4.52 in Fall 12 for program effectiveness, while youths reported 4.40 in Spring and 4.40 in
Fall). Figure 19, below, shows that in both survey terms youths were most satisfied with the “chance to make friends”
(4.54 in Fall 12 and 4.44 in Spring 13). Within the youth responses there was very little variance between the Fall and
Spring terms on all questions. The greatest change, which was just 0.10, was in the chance to make friends, which went
from 4.54 in Fall 12 to 4.44 in Spring 13. Data on youth satisfaction with FSC services by site are available in Appendix B,
Tables B7 and B8.
25
Figure 19: Youth Survey – Satisfaction with FSC Services
Satisfaction Summary
Overall youth satisfaction remained high and stable over the period we studied. Interestingly, on average the youth
FamilySource participants were slightly less satisfied than adult participants on nearly every question that both groups
were asked. On average, youth satisfaction scores were about .2 points lower than adult satisfaction scores. In both
survey years youths were most satisfied with the cleanliness of FSC facilities and the quality of programs to improve
academic achievement.
Would Recommend Center
A large majority of youth participants stated that they would recommend their FSC to someone like themselves, which
was true in both study years. The percentage of youth who reported that they would recommend their FSC was higher in
the Spring of 2013 and the Fall of 2012 (87.5 and 91.0, respectively) than it was in the Spring of 2012 (87.1) and the Fall
of 2011 (83.9). The percentage who were not sure about making a recommendation was also slightly lower in Spring 13
and Fall 12 (9.5 and 6.6, respectively) than comparisons to Spring 12 and Fall 11 (9.7 and 13.1, respectively), but for both
study years, the percentage of youth who did not know if they would make a recommendation was significantly higher
than it was for adult participants. Data on recommendations by site are available in Appendix B, Tables B9 and B10.
26
Figure 20: Youth Survey – Would You Recommend this Center to Someone like Yourself?
How Clients Learned About FSC
Figure 21, below, shows that like adult clients, most youth clients first learned of their FSC from a friend (35.3%
in Spring 13 and 41.7% in Fall 12). There was a decrease in the percentage of youth clients who learned about FSC from a
friend when compared to these numbers in Spring 12 (45.8%) and Fall 11 (46%). In the Spring 13 more youth learned
about FSC from their schools (26.7%) compared to other terms, and in the Fall 12 more youth learned about FSC from
their parents (38.2%) compared to other terms. Other differences between the 12/13 year and the 11/12 year were
slight, including a small increase in the percentage of youth who learned about FSC from a probation officer (4.3 in
Spring 13 and 4.5 in Fall 12) compared to the previous year (3.1 in Spring 12 and 2.4 in Fall 11). For the 12/13 year
approximately 10% of youth mentioned teachers as the source of information about FSC, which is consistent with Spring
12 (10.1%) and an increase over Fall 11 (7.5%). See Appendix B, Tables B11 and B12 for first learned about FSC data by
center. The percentages total to more than 100% because respondents were able to choose more than one response.
The high cumulative percentage tells us that youth are reporting of first learning of the center from more than one
source. The increase in probation officer referrals suggests that more youths who have been involved with the law are
entering the program, which fits with the FSCs goal of supporting gang prevention programs.
27
Figure 21: Youth Survey – How did you First Learn About this FSC?
Reason for Coming to FSC
Figure 22, below, indicates that in both Fall 2012 (33.3%)and Spring 2013 (30%) the largest percent of youth
respondents reported that they came to an FSC “to do better in school” (see Appendix B, Tables B13 and B14 for reason
for coming to FSC by center). These percentages were smaller than those seen in the previous study year, when 37.5%
chose this reason in Fall 11 and 45.8% chose it in Spring 12. The second most popular reason to come to an FSC was to
participate in an academic class or workshop, with 23.7% responding this way in Spring 13 and 22.1% in Fall 12, which is
roughly comparable to the previous study year. Participants may include a variety of activities as contributing to their
school performance, such as mentoring (11.3 % in Spring 13 and 7.1% in Fall 12), counseling (8% in Spring 13 and 8.9% in
Fall 12), and college access information (8% in Spring 13 and 8.4% in Fall 12). The percentage of participants who came
for recreation was 9.3% in Spring 13 and 13.4% in Fall 12, which is similar to figures for Fall 11 but did not meet the high
figure in Spring 12 (20.5%). The percent of youths who came to a center for youth organizations, computer access,, and
bus tokens all stayed fairly consistent with reports from Spring 12 and Fall 11, although the number who came for
computer access declined significantly from the previous year, with just 4.7% in Spring 13 and 8.4% in Fall 12 coming for
this reason, compared to 15.2% in Spring 12 and 15.6% in Fall 11.
28
Figure 22: Youth Survey – Why did you come to this Center Today?
29
30
Start Services
More than half of the youth participants reported that they started receiving services at the FSC seven months ago or
longer. In Spring 13 40.8% of youth started at the FSC more than a year ago, and 42.5% of youth reported this in Fall 12.
Additionally, 14.3% in Spring 13 and 12.7% in Fall 12 started at the FSC 7 to 12 months ago. About one-third of the
youth participants began receiving services within the last month or three, with 16.6% in Spring 13 and 15.9% in Fall 12
stating they started 2 to 3 months ago, and 13.2% in Spring 13 and 20.6% in Fall 12 having started within the last month.
Figure 23: Youth Survey – When did you start Receiving Services at this FSC?
31
Frequency of Visits to FSC
We also asked youth participants how often they had visited their FSC in the past month. Like the adult group, the
largest percentage of youth participants stated that they attended the center at least 10 times in the past month. Over
one-third of youth reported ten or more monthly visits in Spring 13 (35.3%) and Fall 12 (38.5%), which was similar to
reports from Spring 12 (39.5%) but down slightly from Fall 11 (46.3%). Another third of the youth visited 5 to 9 times
(14.4% in Spring 13 and 14.7% in Fall 12) or 4 times in the past month (15.1% and 13.6% for Spring 13 and Fall 12,
respectively). The percentage who visited infrequently was similar for Spring 13 and Fall 12, but in both these terms
there were more youth who visited just one time than was the case in the previous study year. Data on frequency of
visits by center are available in Appendix B, Tables B15 and B16.
Figure 23: Youth Survey – How often have you come to this FSC in the Past Month?
Enrolled in Class at FSC
In both Spring 13 and Fall 12, a higher percentage of youth respondents (51.2% and 50.6%, respectively) reported that
they were enrolled in a class or program than did adult respondents (49.1% in Spring 13 and 48.8% in Fall 12). However,
compared to adults a significantly higher percentage of youths reported that they didn’t know whether they were
enrolled in a class (20.1% vs. 2.7% for Spring 13 and 17.7% vs. 4.1% for Fall 12). This trend was also observed in the
previous study year, and may suggest that youth are not clear if their activities at the FSC count as a class or program.
Data on class enrollment by site are available in Appendix B, Tables B17 and B18.
32
Figure 24: Youth Survey – Are you Currently Enrolled in a Class or Program at this FSC?
Youth Demographics
Figures 25 through 29 exhibit youth participants’ demographic characteristics. Demographic data by center are available
in Appendix B, Tables B19 to B28. Exactly 100% of youths answered our questionnaire in English, during both Fall 12 and
Spring 13, which is consistent with results in the previous study year. This makes sense because most youths participate
in public school and therefore speak English. Unlike the adult group, the gender composition is roughly equal among the
youth groups. In Spring 2013 the majority of youth participants were male (50.5%) and in Fall 2012 the majority of youth
participants were female (56.9%). The reason for this shift in the gender balance in unclear but may be worth exploring
with center operators. Age composition also changed between the two survey years, with the finding of a slightly older
(15 to 17 year old) population in the 12/13 year compared to the 11/12 year.. Compared to the 11/12 year, youth in the
12/13 year were somewhat less likely to attend public schools (77% in Spring 13 and 75.3% in Fall 12 versus 85.1% in
Spring 12 and 82% in Fall 11), and significantly more youth in 12/13 were being homeschooled (8.3% and 4.6% in Spring
13 and Fall 12, versus 1.5% in Spring 12 and 4.4% in Fall 11). There was a slight increase in the number of youth who
were out of school, with 11% in Spring 13 and 10.7% in Fall 12 compared with 8.1% in Spring 12 and 8.7% in Fall 11.
Consistent with the adult demographics, the vast majority of youth participants are Hispanic. The percentage of White
youth respondents declined was consistent from Spring 13 (2.7%) to Fall 12 (2.6%), and was slightly higher than the
figure for Spring 12 (1.5%) and much lower than the figure for Fall 11 (6.3%). The percentage of youth who were biracial
was 5.4% in Spring 13 and 7.2% in Fall 12, compared to 7.4% in Spring 12 and only 2.6% in Fall 11. The percentage of
black youth respondents dropped from 9.6 % in Fall 12 to 5.1% in Spring 13,, but was again lower than the percentage of
adult black respondents, as seen in the 11/12 year study.
33
Figure 25: Youth Surveys Completed by Language
Figure 26: Youth Survey – Participant Gender
Figure 27: Youth Survey – Participant Age
34
Figure 28: Youth Survey – Current Educational Status
35
Figure 29: Youth Survey – Participant Ethnicity
36
Executive and Program Directors’ Satisfaction with CDD
As part of CDD’s commitment to continuous improvement, the agency asked our team to conduct a study of Executive &
Program Director satisfaction with CDD’s management of the FamilySource Network. We conducted focus groups with
Executive Directors and CDD staff to identify program features and services which were important to Executive Director
Satisfaction. An on-line questionnaire was developed to measure satisfaction with these features, and satisfaction was
rated on a scale of 1 to 10. While FSC participants were surveyed twice a year, Directors were surveyed only once a year.
A total of four Director Satisfaction surveys have been administered online since Spring 2010. A copy of the Executive
Director questionnaire is available in Appendix C.
We invited the Executive Director from each center to participate. We received a total of 17 completed surveys from a
possible 18. This was a change from the three previous years, when both Executive Directors and Program Directors
were surveyed. As Figure 30 indicates, Directors in 2013 reported a very slight decline in overall satisfaction, compared
to 2012, but their satisfaction level was still improved when compared to 2011 and 2010. Their level of satisfaction
remains moderate, reaching about 7.5 on the 10 point scale. In 2013 directors reported slightly more satisfaction with
“guidance and support” they received than with the services received, which is a reversal from the previous two years.
Figure 30: Executive and Program Directors’ Overall Satisfaction with CDD
In addition to overall satisfaction, we measured FSC contractor satisfaction with 10 specific aspects of CDD’s services.
Again the pattern is one of slow, steady improvement. Figure 31, below, shows that in 2012 FSC Directors were most
satisfied with the timeliness of payments by CDD (7.67 in 2013), followed closely by the clarity of performance standards
communicated by CDD (7.56) and the adequacy of the information and training provided by CDD (7.53). This represents
a slight change from previous years, when the top rated item was familiarity with the CDD Regional Area Director. The
“value of the One E app” rating remains the lowest of the items in this question, with Directors in 2013 scoring it an
average of 3.8 on the 10 point scale. Overall, however, it seems clear that Executive Directors are relatively satisfied with
the CDD staff they deal with directly, and the training that CDD provides to FSC staff.
37
Figure 31: Executive and Program Directors’ Satisfaction with CDD Services
38
We also asked a series of questions regarding directors’ satisfaction with CDD staff performance. In general satisfaction
with staff is high and improving. Figure 32, below, demonstrates that FSC directors were substantially more satisfied
with CDD’s staff than they were with its services. “Accessibility of CDD monitors” remained the highest rated item in
2013, at 9.63, followed closely by the usefulness of feedback from CDD monitors, at 9.44. Directors rated the
respectfulness of CDD staff and the knowledge of the CDD MIS staff as very high, at 8.81, followed by the knowledge of
MIS staff, at 8.53. One notable change in satisfaction was with the accessibility and knowledge of CDD accounting staff,
which fell to 6.33 and 6.69, respectively. The reasons for this decline should be investigated further. It seems clear that
something has changed in the relationship between FSC executive directors and the accounting staff in the last year.
Overall however, CDD staff seem to deliver consistently high quality service to FSC Directors.
Figure 32: Executive and Program Directors’ Satisfaction with CDD Staff
39
Conclusion
The FamilySource Network continues to generate high satisfaction among its clients in both periods measured. On
average both adult and youth FSC participants are highly satisfied with FamilySource Staff, Programs, and Facilities.
However, youth satisfaction is lower than adults across all questions in both periods. Satisfaction tends to be more
stable among youth between the two survey terms, while adult satisfaction has increased with time on nearly all
questions. Adults are most satisfied with the FSC staff, while youths are most satisfied with the FSC facilities.
Respondents report that the quality of FSC programs, services, and facilities have improved over time. It also appears
that FSC staff have done a great job increasing community awareness of the FamilySource program, as the sources of
referrals have diversified over time. The FamilySource network continues to serve the target population of low-income,
low-education, families with children. Director satisfaction with CDD staff is moderate and improving.
Directors’ satisfaction has improved steadily over the three years we have studied. Directors report high satisfaction
with City staff, with the exception of the accounting staff, where satisfaction declined this year. Directors remain more
satisfied with the City staff themselves then they are with various services and programs provided by the city. Overall it
appears that City Staff are working hard to partner with the FSCs but there is still room to improve City processes and
systems.
In conclusion the FSC programs continue to compile an outstanding record of generating customer satisfaction among
its clients.
40
Appendix A: Adult Questionnaire and Results
41
Figure A1: Adult Questionnaire
FamilySource Center Survey – Adult Participants
On-site Questionnaire Administered by California State University, Northridge
Spring 2012
Fill out this questionnaire and tell us how satisfied you are with the services of this
FamilySource Center and how it could be improved!
Your answers will be kept strictly confidential and will be combined only with those of other FamilySource Center users. You will
not be individually identified.
1. Is this your first visit to this FamilySource
Center?
 Yes  Skip to Q3
 No
2.
When, approximately, did you first start
receiving services at this center?
 In the last month
 2-3 months
 4-6 months
 7-12 months
 More than one year
3.
How did you first learn about this
FamilySource Center? (PLACE AN “X”
IN ALL BOXES THAT APPLY)
 Friend
 College or School
 Met a staff member at an event
 Saw a flyer
 Saw the building or sign and just
came in
 Referred by other agency
 Other: Describe:________________
4.
Why did you come to this center today?
(PLACE AN “X” IN ALL BOXES
THAT APPLY)
 Attend a class or workshop
 Access a computer
 Help finding a job
 Get services for my children
 Get legal services
 Small business services
 Child care
 Other (PLEASE SPECIFY):
______________________________
5. How often have you come to this
FamilySource Center in the past
month?
 One time
 Two times
 Three times
 Four times
 Between five and nine times
 Ten or more times
6. Are you enrolled in a class or program at
this FamilySource Center?
 Yes  Please describe
______________________________
 No
 Don’t know
CONTINUE INSIDE ON PAGE 2
42
Please rate how satisfied you are with each service. Use the scale of 1 to 10 by CIRCLING THE APPROPRIATE
NUMBER ON THE SCALE. If you have no experience with a service, or do not have an opinion, just CIRCLE NA for
Does Not Apply.
SATISFACTION WITH FAMILYSOURCE CENTER STAFF
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
NA = Don’t
know or does
not apply
4 = Good
5 = Excellent
7.
Response to your phone calls.
1
2
3
4
5
NA
8.
The amount of paperwork required.
1
2
3
4
5
NA
9.
Ability of staff to answer questions quickly.
1
2
3
4
5
NA
10.
Respect the staff shows you.
1
2
3
4
5
NA
11.
Waiting time for services.
1
2
3
4
5
NA
12.
The availability of staff who speaks your language.
1
2
3
4
5
NA
SATISFACTION WITH FAMILYSOURCE CENTER FACILITIES
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
NA = Don’t
know or does
not apply
4 = Good
5 = Excellent
13.
The cleanliness of this FamilySource Center.
1
2
3
4
5
NA
14.
The visibility of “FamilySource Center” signs.
1
2
3
4
5
NA
15.
Access to this center by public transportation.
1
2
3
4
5
NA
16.
Quality of computers and other equipment.
1
2
3
4
5
NA
SATISFACTION WITH FAMILYSOURCE CENTER SERVICES
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
NA = Don’t
know or does
not apply
4 = Good
5 = Excellent
17.
Overall effectiveness of programs.
1
2
3
4
5
NA
18.
Quality of workshops and classes.
1
2
3
4
5
NA
19.
Quality of counseling.
1
2
3
4
5
NA
20.
Help finding a job.
1
2
3
4
5
NA
21.
Services to help your children.
1
2
3
4
5
NA
22.
Mix of services available at this center and its partners.
1
2
3
4
5
NA
23.
The hours that this FamilySource Center is open
1
2
3
4
5
NA
You are almost done. Just a few more questions…
24. Overall, how satisfied are you with the services you received at this FamilySource Center?
43
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
25. To what extent have services at this FamilySource Center met your expectations?
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
26. My visit today to this FamilySource Center today was valuable.
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
27. Would you recommend this center to someone like yourself?



Yes
No
Not sure
44
NA
TELL US ABOUT YOURSELF
28. Gender
 Male
 Female
29. Age





18-25
26-40
41-55
56-70
71 or more
30. Please check all that apply
 I am employed full-time
 I am employed part-time
 I am unemployed and seeking paid work
 I have a child in school
 I have a child who needs help in school
31. Highest Level of Education Completed
 Elementary/Primary School
 8th Grade Completion
 Some High School
 High School Diploma or Equivalent
 Some College
 Associate’s Degree
 Bachelor’s Degree or more
32. Which best describes you?
 Black
 White
 Hispanic
 Asian/Pacific Islander
 Bi-racial/Multiracial
 Other:________________
33.
Are there any other comments you would like to make about the center?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
THANK YOU VERY MUCH FOR YOUR TIME!
45
Table A1: Adult Overall Satisfaction by Site – Fall 2012
Overall
Satisfaction
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.60
43
.660
4.61
54
.596
4.69
100
.647
4.41
61
.761
4.65
91
.524
4.71
107
.599
4.47
51
.578
4.68
66
.559
4.65
51
.559
4.68
63
.714
4.44
61
.866
4.60
50
.808
4.69
51
.547
4.55
33
.617
4.52
61
.648
4.61
36
.766
4.79
33
.415
4.60
182
.646
4.63
16
.619
4.38
39
.815
4.58
78
.593
4.61
1327
.650
46
Services met
Expectations
4.47
43
.767
4.53
49
.581
4.58
101
.765
4.42
59
.747
4.60
89
.578
4.59
107
.658
4.55
49
.580
4.58
67
.581
4.61
49
.640
4.58
62
.801
4.37
59
.908
4.47
49
.793
4.65
52
.556
4.44
32
.564
4.42
60
.645
4.49
35
.853
4.66
32
.483
4.51
177
.724
4.62
13
.650
4.43
35
.815
4.49
77
.620
4.53
1296
.692
Visit to Center
was Valuable
4.60
42
.828
4.60
53
.566
4.63
99
.750
4.56
62
.617
4.54
92
.790
4.70
111
.566
4.63
51
.599
4.59
68
.815
4.73
49
.491
4.62
63
.792
4.48
60
.873
4.69
49
.585
4.75
51
.523
4.52
33
.870
4.45
58
.776
4.74
34
.567
4.76
33
.435
4.50
183
.811
4.56
16
1.031
4.46
37
.803
4.68
74
.526
4.60
1318
.712
Table A2: Adult Overall Satisfaction by Site Spring – 2013
Overall
Satisfaction
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.73
71
.506
4.54
59
.652
4.47
75
.644
4.48
84
.649
4.52
108
.755
4.70
86
.487
4.19
16
1.047
4.70
67
.461
4.86
43
.351
4.58
83
.566
4.61
38
.547
4.71
77
.535
4.48
54
.637
4.80
83
.435
4.53
55
.790
4.53
40
.640
4.56
70
.735
4.58
186
.663
4.90
21
.301
4.47
47
.747
4.64
50
.485
4.60
1413
.623
47
Services met
Expectations
4.66
70
.535
4.45
55
.662
4.26
72
.671
4.41
82
.684
4.46
105
.694
4.58
85
.564
4.00
16
1.095
4.63
67
.546
4.57
44
.501
4.55
80
.571
4.43
37
.502
4.53
76
.663
4.46
54
.636
4.72
82
.452
4.47
51
.703
4.45
38
.686
4.52
71
.808
4.51
177
.667
4.86
21
.359
4.48
48
.743
4.64
50
.525
4.52
1381
.644
Visit to Center
was Valuable
4.66
70
.657
4.55
56
.601
4.52
75
.601
4.58
84
.625
4.60
105
.674
4.64
85
.670
4.19
16
1.109
4.72
67
.517
4.79
43
.412
4.59
83
.564
4.62
37
.492
4.70
76
.589
4.62
52
.565
4.78
82
.416
4.47
55
.790
4.38
39
.847
4.62
68
.647
4.60
182
.638
4.86
21
.359
4.53
47
.718
4.69
48
.512
4.62
1391
.625
Table A3: Adult Satisfaction with Staff – Fall 2012
Response to
Phone Calls
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.42
38
.758
4.36
39
.778
4.47
89
.854
4.17
58
.994
4.45
76
.700
4.52
88
.694
4.58
38
.500
4.16
62
1.176
4.34
41
.728
4.51
59
.817
4.18
34
1.114
4.26
42
.857
4.39
46
.614
4.41
32
.911
3.92
50
1.047
4.66
32
.545
4.48
31
.677
4.44
127
.638
4.42
12
.669
4.22
32
1.070
4.46
69
.759
4.38
1095
.826
Amount of
Paperwork
Required
4.25
40
.742
4.24
38
.675
4.38
87
.892
4.33
57
.764
4.17
81
.834
4.37
100
.774
4.54
39
.505
4.46
56
.762
4.17
46
.797
4.41
58
.879
3.96
46
1.173
4.39
41
.771
4.45
47
.746
4.29
31
.643
4.14
57
.693
4.50
32
.672
4.41
32
.665
4.30
141
.765
4.42
12
.669
4.16
32
.847
4.42
71
.647
4.32
1144
.785
48
Staff
Response to
Questions
4.45
42
.705
4.39
49
.885
4.53
94
.826
4.26
62
.957
4.50
86
.808
4.67
104
.598
4.57
47
.617
4.60
63
.708
4.52
48
.583
4.51
61
.868
4.19
52
1.138
4.60
52
.748
4.59
49
.610
4.47
32
.761
4.28
61
.777
4.72
36
.513
4.53
32
.621
4.47
159
.728
4.54
13
.660
4.41
37
.798
4.55
75
.622
4.50
1254
.762
Respect Staff
Shows Clients
4.57
42
.630
4.75
52
.480
4.60
94
.834
4.40
62
.931
4.61
95
.673
4.79
107
.532
4.70
44
.462
4.63
67
.693
4.60
48
.494
4.70
61
.738
4.42
52
1.091
4.78
51
.503
4.71
49
.540
4.48
31
.851
4.42
59
.792
4.69
36
.624
4.70
33
.529
4.53
168
.709
4.62
13
.506
4.36
39
.903
4.68
76
.657
4.61
1279
.708
Waiting Time
for Services
4.26
42
.701
4.36
50
.749
4.52
94
.800
4.20
59
.738
4.32
94
.930
4.62
102
.676
4.55
47
.619
4.45
66
.683
4.47
47
.546
4.41
59
.949
4.25
48
1.139
4.22
49
.963
4.51
49
.649
4.36
33
.699
4.07
58
.915
4.61
36
.645
4.34
32
.745
4.34
160
.726
4.27
11
.786
4.32
37
.852
4.53
74
.687
4.39
1247
.789
Staff's Ability
to Speak your
Language
4.62
42
.539
4.72
53
.533
4.63
96
.785
4.55
64
.615
4.66
94
.648
4.70
105
.692
4.53
47
.687
4.78
67
.487
4.73
48
.449
4.74
62
.745
4.65
55
.775
4.73
52
.717
4.75
51
.523
4.55
31
.723
4.55
62
.563
4.81
36
.401
4.72
32
.523
4.46
164
.704
4.69
13
.630
4.41
37
.927
4.63
76
.709
4.63
1287
.665
Table A4: Adult Satisfaction with Staff – Spring 2013
Response to
Phone Calls
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.51
68
.782
4.38
47
.677
4.44
66
.726
4.39
71
.707
4.27
84
.869
4.43
63
.734
4.13
15
1.125
4.47
66
.749
4.50
38
.688
4.38
61
.687
4.36
33
.653
4.34
62
.957
4.30
44
.823
4.63
78
.667
4.00
35
1.111
4.46
39
.643
4.32
63
.964
4.47
120
.788
4.65
20
.587
4.28
43
.734
4.48
46
.658
4.41
1162
.785
Amount of
Paperwork
Required
4.36
64
.743
4.12
49
.781
4.25
71
.670
4.29
72
.759
4.11
81
.880
4.34
61
.704
4.40
15
.507
4.41
63
.733
4.43
40
.636
4.39
67
.695
4.29
31
.783
4.40
70
.750
4.38
52
.661
4.48
75
.578
4.17
47
.842
4.32
38
.662
4.32
62
.825
4.40
131
.820
4.50
18
.618
4.22
45
.765
4.53
47
.584
4.34
1199
.741
49
Staff
Response to
Questions
4.68
71
.555
4.29
55
.712
4.47
75
.684
4.51
81
.744
4.29
97
.989
4.43
82
.770
4.38
16
.619
4.72
68
.542
4.69
45
.514
4.49
74
.798
4.51
37
.607
4.55
74
.743
4.59
54
.599
4.66
79
.597
4.38
53
.837
4.51
41
.637
4.56
70
.694
4.55
159
.699
4.76
21
.436
4.45
47
.717
4.73
48
.449
4.53
1347
.709
Respect Staff
Shows Clients
4.81
70
.427
4.51
55
.635
4.53
75
.664
4.61
84
.728
4.36
101
1.006
4.55
84
.767
4.53
15
.516
4.85
67
.399
4.84
45
.424
4.55
76
.737
4.65
37
.538
4.75
75
.496
4.70
53
.575
4.72
81
.553
4.60
55
.655
4.60
40
.545
4.64
72
.635
4.59
163
.636
4.85
20
.366
4.49
47
.688
4.75
48
.526
4.63
1363
.654
Waiting Time
for Services
4.43
72
.728
4.30
50
.647
4.45
73
.668
4.04
77
.938
4.04
89
1.097
4.45
85
.716
4.40
15
.632
4.55
67
.558
4.50
44
.699
4.51
72
.671
4.37
35
.646
4.43
75
.791
4.38
52
.745
4.51
76
.643
4.27
55
.804
4.45
40
.639
4.21
70
1.020
4.31
163
.811
4.52
21
.602
4.32
47
.837
4.50
46
.658
4.36
1324
.789
Staff's Ability
to Speak your
Language
4.77
71
.484
4.56
55
.764
4.46
74
.762
4.72
81
.530
4.34
99
.981
4.60
87
.706
4.44
16
.629
4.80
66
.613
4.89
44
.321
4.65
78
.680
4.71
38
.515
4.80
74
.496
4.72
53
.533
4.81
78
.428
4.58
53
.692
4.59
41
.774
4.72
72
.633
4.45
168
.824
4.95
21
.218
4.46
46
.836
4.82
49
.391
4.63
1364
.687
Table A5: Adult Satisfaction with Facilities – Fall 2012
Cleanliness
of Facility
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.61
51
.568
4.63
105
.624
4.43
128
.867
4.56
101
.699
4.48
44
.664
4.71
122
.596
4.44
9
.726
4.27
60
1.148
4.60
72
.705
4.50
48
.772
4.60
81
.701
4.76
37
.495
4.51
71
.772
4.40
15
1.183
4.59
51
.804
4.15
75
.766
4.35
34
1.178
4.73
40
.506
4.69
198
.597
4.67
6
.516
4.33
84
.936
4.54
1432
.761
50
Visibility of
Center's Sign
4.45
49
.614
4.52
101
.729
4.40
126
.922
4.45
93
.879
4.36
44
.780
4.60
121
.759
4.38
8
.744
4.38
58
.875
4.60
70
.668
4.35
49
.879
4.43
81
.790
4.68
37
.580
4.42
69
.830
4.71
14
.611
4.43
47
.853
4.19
72
.781
4.18
33
1.211
4.68
40
.656
4.63
198
.621
4.80
5
.447
4.45
84
.735
4.48
1399
.784
Access to
Public
Transportation
4.30
43
.674
4.52
85
.629
4.36
108
.932
4.34
83
.928
4.37
38
.852
4.60
105
.629
4.57
7
.535
4.63
46
.826
4.64
66
.737
4.58
43
.587
4.70
67
.652
4.65
34
.485
4.28
53
.841
4.78
9
.667
4.36
44
.917
4.13
53
.833
4.67
24
.565
4.66
35
.639
4.54
168
.818
4.75
4
.500
4.65
80
.695
4.50
1195
.774
Quality of
Computers or
Equipment
4.29
35
.622
4.54
87
.728
4.27
114
1.016
4.33
70
.863
4.19
32
.931
4.67
113
.558
4.40
5
.894
4.15
39
.875
4.65
62
.575
4.64
33
.549
4.44
61
1.009
4.52
29
.574
4.46
56
.687
4.82
11
.405
4.42
43
.932
4.23
53
.800
4.40
30
1.037
4.71
35
.519
4.55
194
.858
4.50
4
.577
4.56
77
.573
4.47
1183
.800
Table A6: Adult Satisfaction with Facilities – Spring 2013
Cleanliness
of Facility
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.67
72
.531
4.65
57
.551
4.35
78
.621
4.52
84
.702
4.40
98
.783
4.55
87
.624
4.13
16
.719
4.51
69
.699
4.66
44
.568
4.39
84
.792
4.47
38
.647
4.71
76
.561
4.64
53
.591
4.71
80
.455
4.59
54
.630
4.53
40
.716
4.58
72
.645
4.58
176
.680
4.67
21
.483
4.44
48
.741
4.64
50
.563
4.55
1397
.654
51
Visibility of
Center's Sign
4.43
72
.885
4.55
55
.633
4.36
74
.751
4.41
80
.724
4.42
95
.723
4.51
82
.614
4.13
16
.719
4.27
67
1.009
4.49
43
.736
4.42
79
.727
4.41
37
.644
4.49
77
.772
4.52
52
.779
4.64
75
.561
4.50
52
.828
4.40
40
.810
4.49
71
.791
4.53
173
.695
4.71
21
.463
4.33
48
.834
4.67
48
.476
4.47
1357
.740
Access to
Public
Transportation
4.37
59
.807
4.46
46
.622
4.43
69
.630
4.41
63
.775
4.49
82
.724
4.59
70
.648
4.36
14
.842
4.57
53
.844
4.68
37
.530
4.62
65
.604
4.37
35
.770
4.28
57
.940
4.41
44
.816
4.67
70
.503
4.53
43
.735
3.97
33
1.045
4.59
59
.646
4.56
149
.681
4.53
15
.743
4.56
36
.607
4.62
42
.582
4.50
1141
.721
Quality of
Computers or
Equipment
4.58
57
.755
4.41
39
.637
4.38
63
.658
4.11
61
1.050
4.27
70
.947
4.65
75
.581
4.23
13
.725
4.59
46
.652
4.56
25
.583
4.57
51
.728
4.19
21
.680
4.79
68
.407
4.51
41
.597
4.53
68
.585
4.42
38
.826
4.37
30
.999
4.64
56
.645
4.61
126
.632
4.45
11
.688
4.56
36
.652
4.63
41
.581
4.51
1036
.719
Table A7: Adult Satisfaction with Services – Fall 2012
Overall
Program
Effectiveness
Quality of
Workshops/
Classes
Quality of
Counseling
Mean
4.40
4.42
4.44
4.19
4.45
4.38
N
40
43
39
27
38
37
42
Std. Deviation
.545
.499
.502
.681
.504
.492
.587
Mean
4.59
4.63
4.65
4.43
4.69
4.51
4.67
N
97
96
79
58
67
81
91
Std. Deviation
.554
.620
.556
.861
.556
.691
.559
Mean
4.42
4.34
4.43
4.43
4.32
4.38
4.40
N
118
114
97
88
101
102
120
Std. Deviation
.821
.920
.840
.868
.999
.856
.938
Mean
4.46
4.53
4.37
4.29
4.52
4.65
4.52
N
95
81
75
65
75
89
94
Std. Deviation
.649
.672
.941
.914
.644
.605
.852
Mean
4.31
4.42
4.43
4.23
4.28
4.28
4.51
N
39
33
35
31
25
32
37
Std. Deviation
.731
.751
.815
.884
.678
.813
.651
Mean
4.66
4.69
4.59
4.40
4.55
4.62
4.61
N
110
98
92
91
83
101
116
Std. Deviation
.681
.545
.729
.987
.859
.661
.695
Mean
4.63
4.44
4.67
4.60
4.33
4.44
4.63
N
8
9
6
5
6
9
8
Std. Deviation
.744
.726
.516
.548
.816
.726
.518
Mean
4.69
4.57
4.48
4.10
4.41
4.45
4.58
N
51
49
42
30
37
40
50
Std. Deviation
.616
.707
.707
1.125
.956
.783
.702
Mean
4.64
4.58
4.53
4.47
4.67
4.63
4.70
N
64
69
58
49
60
64
70
Std. Deviation
.601
.651
.706
.739
.629
.549
.548
Mean
4.56
4.50
4.59
4.47
4.54
4.55
4.59
N
43
44
41
34
41
42
44
Std. Deviation
.666
.699
.706
.615
.636
.593
.583
Mean
4.63
4.66
4.62
4.38
4.71
4.58
4.68
N
73
74
68
47
63
65
68
Std. Deviation
.755
.668
.547
.990
.658
.705
.633
Mean
4.67
4.68
4.59
4.41
4.57
4.55
4.70
N
33
34
27
22
28
29
30
Std. Deviation
.540
.535
.572
.908
.504
.686
.466
Mean
4.47
4.42
4.52
4.00
4.54
4.39
4.36
N
59
60
52
45
50
57
64
Std. Deviation
.626
.645
.542
.977
.579
.648
.764
Mean
4.50
4.82
4.82
4.70
4.82
4.73
4.92
N
14
11
11
10
11
11
13
Std. Deviation
1.092
.405
.405
.675
.405
.467
.277
Mean
4.47
4.64
4.64
4.27
4.60
4.44
4.52
N
47
42
42
37
43
45
46
Std. Deviation
.905
.759
.727
.902
.760
.785
.781
Mean
4.20
4.25
4.00
3.98
3.94
3.97
4.10
N
69
57
51
48
48
60
68
Std. Deviation
.815
.714
.849
.838
.998
.938
.849
Mean
4.12
4.45
4.22
4.00
4.25
4.33
4.45
N
26
29
27
24
28
27
31
Std. Deviation
1.177
1.055
1.311
1.216
1.076
1.109
1.028
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
52
Help
Finding a
Job
Services
for your
Children
Mix of
Services
Available
Hours
Center is
Open
4.40
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
4.66
4.63
4.60
4.50
4.54
4.65
4.62
N
32
30
30
28
28
34
37
Std. Deviation
.545
.615
.621
.694
.637
.544
.594
Mean
4.70
4.67
4.62
4.18
4.73
4.62
4.65
N
184
181
146
123
142
162
184
Std. Deviation
.566
.597
.697
1.094
.585
.642
.608
Mean
4.50
4.00
4.50
4.33
4.67
4.50
4.50
N
4
3
4
3
3
4
4
Std. Deviation
1.000
1.000
1.000
1.155
.577
1.000
1.000
Mean
4.58
4.57
4.43
4.48
4.45
4.49
4.52
N
79
69
65
64
73
72
81
Std. Deviation
.633
.675
.790
.734
.688
.731
.573
Mean
4.54
4.55
4.51
4.31
4.52
4.50
4.55
N
1285
1226
1087
929
1050
1163
1298
SD
.701
.691
.747
.921
.753
.724
.715
53
Table A8: Adult Satisfaction with Services – Spring 2013
Overall
Program
Effectiveness
Quality of
Workshops
/ Classes
Quality of
Counseling
Mean
4.70
4.76
4.65
4.37
4.70
4.52
N
69
66
69
46
57
65
69
Std. Deviation
.523
.466
.614
.903
.533
.664
.514
Mean
4.53
4.58
4.50
4.16
4.63
4.43
4.37
N
49
48
46
31
40
47
54
Std. Deviation
.581
.647
.658
.860
.540
.617
.653
Mean
4.47
4.46
4.38
4.42
4.55
4.46
4.53
N
70
69
61
57
60
63
64
Std. Deviation
.631
.608
.662
.680
.622
.643
.689
Mean
4.51
4.43
4.49
4.19
4.53
4.52
4.31
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
Help
Finding a
Job
Services
for your
Children
Mix of
Services
Available
Hours
Center is
Open
4.64
N
69
60
53
43
55
62
71
Std. Deviation
.678
.673
.697
.958
.663
.805
.838
Mean
4.32
4.40
4.28
4.04
4.23
4.32
4.35
N
81
77
58
47
48
63
78
Std. Deviation
.892
.936
1.056
1.083
.928
.895
.865
Mean
4.44
4.47
4.60
4.42
4.63
4.52
4.62
N
75
58
57
59
51
61
74
Std. Deviation
.740
.627
.593
.700
.528
.622
.656
Mean
4.21
4.13
4.14
3.82
4.46
4.29
4.33
N
14
16
14
11
13
14
15
Std. Deviation
.579
.885
.770
1.250
.519
.726
.617
Mean
4.73
4.73
4.58
4.34
4.84
4.73
4.78
N
64
62
52
38
56
55
63
Std. Deviation
.479
.518
.667
.909
.496
.449
.456
Mean
4.68
4.66
4.69
4.55
4.76
4.67
4.68
N
38
32
32
20
21
33
38
Std. Deviation
.525
.483
.535
.605
.436
.479
.525
Mean
4.54
4.60
4.59
4.47
4.57
4.58
4.59
N
70
72
68
47
60
64
66
Std. Deviation
.582
.573
.696
.620
.673
.586
.554
Mean
4.39
4.38
4.35
4.05
4.48
4.23
4.52
N
28
26
20
20
21
22
29
Std. Deviation
.567
.697
.671
.887
.602
.685
.574
Mean
4.58
4.66
4.52
4.48
4.53
4.50
4.68
N
66
62
50
33
38
60
69
Std. Deviation
.634
.571
.677
.870
.603
.597
.500
Mean
4.39
4.49
4.43
4.28
4.46
4.40
4.50
N
46
43
40
36
41
42
46
Std. Deviation
.714
.703
.712
.815
.674
.701
.658
Mean
4.62
4.70
4.71
4.51
4.67
4.60
4.70
N
77
77
66
55
66
65
76
Std. Deviation
.586
.540
.519
.717
.536
.657
.542
Mean
4.44
4.48
4.34
4.15
4.38
4.28
4.43
N
45
40
41
34
29
40
44
Std. Deviation
.785
.784
.825
1.019
.820
.960
.759
54
The Children's Collective,
Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
4.27
4.30
4.26
4.14
4.52
4.45
4.61
N
33
27
23
22
25
29
36
Std. Deviation
.911
.669
.752
1.037
.714
.686
.599
Mean
4.56
4.55
4.64
4.39
4.53
4.53
4.56
N
63
58
53
44
49
57
62
Std. Deviation
.667
.680
.653
.895
.844
.734
.692
Mean
4.55
4.66
4.53
4.39
4.54
4.50
4.60
N
146
128
110
95
95
123
136
Std. Deviation
.665
.551
.726
.803
.783
.762
.637
Mean
4.65
4.85
4.53
4.82
4.82
4.75
4.71
N
17
13
15
11
11
16
17
Std. Deviation
.493
.555
.640
.405
.405
.447
.470
Mean
4.50
4.49
4.50
4.43
4.42
4.41
4.35
N
46
43
40
30
38
39
46
Std. Deviation
.691
.668
.716
.626
.642
.715
.737
Mean
4.59
4.60
4.44
4.53
4.62
4.63
4.59
N
46
48
43
38
39
43
49
Std. Deviation
.541
.574
.629
.797
.544
.578
.610
Mean
4.52
4.57
4.51
4.35
4.57
4.50
4.55
N
1212
1125
1011
817
913
1063
1202
SD
.664
.644
.703
.841
.663
.693
.654
55
Table A9: Adult Recommend Center – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
40
93.0%
54
98.2%
100
98.0%
66
100.0%
92
98.9%
107
98.2%
49
96.1%
66
94.3%
48
96.0%
63
96.9%
57
93.4%
50
94.3%
51
100.0%
32
97.0%
61
96.8%
34
97.1%
31
100.0%
176
96.7%
15
100.0%
36
90.0%
76
97.4%
1304
96.9%
56
No
Not Sure
2
4.7%
0
0.0%
2
2.0%
0
0.0%
1
1.1%
1
0.9%
1
2.0%
2
2.9%
1
2.0%
1
1.5%
2
3.3%
1
1.9%
0
0.0%
0
0.0%
1
1.6%
0
0.0%
0
0.0%
2
1.1%
0
0.0%
0
0.0%
1
1.3%
18
1.3%
1
2.3%
1
1.8%
0
0.0%
0
0.0%
0
0.0%
1
0.9%
1
2.0%
2
2.9%
1
2.0%
1
1.5%
2
3.3%
2
3.8%
0
0.0%
1
3.0%
1
1.6%
1
2.9%
0
0.0%
4
2.2%
0
0.0%
4
10.0%
1
1.3%
24
1.8%
Total
43
100.0%
55
100.0%
102
100.0%
66
100.0%
93
100.0%
109
100.0%
51
100.0%
70
100.0%
50
100.0%
65
100.0%
61
100.0%
53
100.0%
51
100.0%
33
100.0%
63
100.0%
35
100.0%
31
100.0%
182
100.0%
15
100.0%
40
100.0%
78
100.0%
1346
100.0%
Table A10: Adult Recommend Center – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
69
95.8%
59
98.3%
76
98.7%
82
97.6%
107
98.2%
88
97.8%
15
93.8%
66
98.5%
43
97.7%
79
95.2%
38
100.0%
76
98.7%
54
100.0%
82
98.8%
54
96.4%
39
100.0%
69
94.5%
182
97.8%
21
100.0%
44
93.6%
52
100.0%
1395
97.7%
57
No
Not Sure
1
1.4%
1
1.7%
0
0.0%
2
2.4%
1
.9%
0
0.0%
0
0.0%
0
0.0%
1
2.3%
1
1.2%
0
0.0%
1
1.3%
0
0.0%
1
1.2%
1
1.8%
0
0.0%
2
2.7%
4
2.2%
0
0.0%
1
2.1%
0
0.0%
17
1.2%
2
2.8%
0
0.0%
1
1.3%
0
0.0%
1
.9%
2
2.2%
1
6.3%
1
1.5%
0
0.0%
3
3.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.8%
0
0.0%
2
2.7%
0
0.0%
0
0.0%
2
4.3%
0
0.0%
16
1.1%
Total
72
100.0%
60
100.0%
77
100.0%
84
100.0%
109
100.0%
90
100.0%
16
100.0%
67
100.0%
44
100.0%
83
100.0%
38
100.0%
77
100.0%
54
100.0%
83
100.0%
56
100.0%
39
100.0%
73
100.0%
186
100.0%
21
100.0%
47
100.0%
52
100.0%
1428
100.0%
Table A11: Adult First Learn about FSC – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Friend
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
17
39.5%
25
43.9%
50
45.0%
37
53.6%
42
41.6%
46
40.4%
32
60.4%
33
47.1%
20
37.0%
34
51.5%
32
50.0%
21
39.6%
14
26.9%
24
72.7%
55
79.7%
15
40.5%
21
61.8%
105
49.8%
6
37.5%
14
34.1%
35
42.2%
678
47.4%
College or
School
8
18.6%
3
5.3%
2
1.8%
6
8.7%
5
4.9%
11
9.6%
3
5.7%
5
7.1%
4
7.4%
6
9.1%
6
9.4%
6
11.3%
10
19.2%
0
0.0%
1
1.4%
2
5.4%
3
8.8%
10
4.8%
1
6.3%
2
4.9%
11
13.3%
105
7.3%
58
Met Staff
at Event
5
11.6%
3
5.3%
9
8.1%
10
14.5%
4
3.9%
4
3.5%
13
24.5%
8
11.4%
4
7.4%
5
7.6%
5
7.8%
3
5.7%
1
1.9%
1
3.0%
1
1.4%
3
8.1%
1
2.9%
14
6.7%
4
25.0%
3
7.3%
4
4.8%
105
7.3%
Saw Flyer
Saw Bldg
or Sign
8
18.6%
6
10.5%
8
7.2%
15
21.7%
36
35.3%
18
15.8%
6
11.3%
11
15.7%
5
9.3%
5
7.6%
4
6.3%
10
18.9%
9
17.3%
2
6.1%
6
8.7%
1
2.7%
0
0.0%
24
11.4%
2
12.5%
0
0.0%
15
18.1%
191
13.3%
2
4.8%
15
26.3%
13
11.7%
5
7.2%
13
12.7%
20
17.5%
7
13.2%
14
20.0%
7
13.0%
10
15.2%
8
12.5%
6
11.3%
4
7.8%
6
18.2%
3
4.3%
4
10.8%
2
6.1%
53
25.2%
0
0.0%
6
14.6%
20
24.1%
218
15.3%
Referred
by Other
Agency
9
20.9%
8
14.0%
14
12.6%
3
4.3%
6
5.9%
11
9.6%
2
3.8%
1
1.4%
12
22.2%
8
12.1%
5
7.8%
6
11.3%
11
21.2%
1
3.0%
5
7.2%
2
5.4%
3
8.8%
7
3.3%
2
12.5%
11
26.8%
6
7.2%
133
9.3%
Other
5
11.9%
8
14.0%
27
24.3%
6
8.8%
24
23.8%
14
12.4%
5
9.4%
9
12.9%
8
15.7%
13
19.7%
8
12.5%
16
30.8%
7
13.5%
1
3.0%
6
8.7%
13
35.1%
5
14.7%
26
12.4%
1
6.3%
8
19.5%
5
6.0%
215
15.1%
Table A12: Adult First Learn about FSC – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Friend
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
24
32.4%
22
36.7%
52
65.8%
54
56.8%
22
19.1%
44
47.8%
11
64.7%
31
44.3%
16
35.6%
42
49.4%
19
47.5%
34
43.6%
26
47.3%
50
59.5%
27
43.5%
12
29.3%
41
53.9%
111
53.9%
7
33.3%
9
18.8%
23
44.2%
677
45.3%
College or
School
5
6.8%
6
10.0%
1
1.3%
4
4.2%
15
13.0%
14
15.2%
0
0.0%
5
7.1%
3
6.7%
10
11.8%
1
2.5%
6
7.7%
5
9.1%
17
20.2%
8
12.9%
5
12.2%
2
2.6%
10
4.9%
2
9.5%
0
0.0%
7
13.5%
126
8.4%
59
Met Staff
at Event
6
8.1%
5
8.3%
9
11.3%
7
7.4%
4
3.5%
3
3.3%
1
5.9%
9
12.9%
2
4.4%
7
8.2%
1
2.5%
4
5.1%
2
3.6%
8
9.5%
5
8.1%
1
2.4%
3
3.9%
12
5.8%
1
4.8%
1
2.1%
2
3.8%
93
6.2%
Saw Flyer
Saw Bldg
or Sign
4
5.4%
6
10.2%
11
13.8%
19
20.0%
40
34.8%
12
13.0%
1
5.9%
17
24.3%
3
6.7%
5
5.9%
8
20.0%
18
23.1%
4
7.3%
8
9.5%
3
4.8%
6
14.6%
2
2.6%
19
9.2%
3
14.3%
2
4.2%
8
15.4%
199
13.3%
4
5.4%
10
16.7%
8
10.0%
11
11.6%
13
11.3%
15
16.3%
6
37.5%
17
24.3%
4
8.9%
6
7.1%
7
17.5%
8
10.3%
2
3.6%
9
10.7%
9
14.5%
9
22.0%
12
15.8%
36
17.5%
1
4.8%
8
16.7%
15
28.8%
210
14.0%
Referred
by Other
Agency
22
29.7%
7
11.7%
4
5.0%
5
5.3%
8
7.0%
6
6.5%
0
0.0%
6
8.6%
13
28.9%
15
17.6%
3
7.5%
8
10.3%
7
13.0%
0
0.0%
4
6.5%
3
7.3%
12
15.8%
11
5.3%
2
9.5%
22
45.8%
3
5.8%
161
10.8%
Other
19
25.7%
8
13.3%
3
3.8%
9
9.6%
20
17.4%
8
8.7%
1
5.9%
8
11.4%
11
24.4%
10
11.8%
6
15.0%
12
15.4%
12
21.8%
4
4.8%
11
17.7%
4
9.8%
11
14.5%
27
13.2%
6
28.6%
12
25.0%
10
19.6%
212
14.2%
Table A13: Adult “Why did you come to this FSC today?” – Fall 2012
Attend a
Class
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
14
32.6%
23
40.4%
28
25.2%
38
55.1%
36
35.3%
25
21.9%
31
58.5%
32
46.4%
25
46.3%
43
65.2%
44
68.8%
23
43.4%
26
50.0%
18
54.5%
9
13.0%
14
37.8%
9
26.5%
41
21.9%
0
0.0%
13
31.7%
42
50.6%
534
38.0%
Access a
Computer
Help
Finding a
Job
1
2.3%
4
7.0%
13
11.7%
11
15.9%
6
6.0%
53
46.5%
1
1.9%
4
5.8%
2
3.7%
2
3.0%
8
12.5%
23
43.4%
9
17.3%
2
6.1%
4
5.8%
2
5.4%
11
32.4%
14
7.4%
0
0.0%
8
19.5%
20
24.1%
198
14.1%
2
4.7%
1
1.8%
17
15.3%
7
10.1%
16
15.7%
30
26.3%
4
7.5%
4
5.8%
4
7.4%
4
6.1%
5
7.8%
7
13.2%
9
17.3%
0
0.0%
7
10.1%
0
0.0%
7
20.6%
25
13.2%
0
0.0%
3
7.3%
8
9.6%
160
11.4%
60
Services
for my
Children
18
41.9%
13
22.8%
20
18.0%
21
30.4%
9
9.0%
22
19.3%
8
15.1%
30
43.5%
9
16.7%
17
25.8%
6
9.4%
12
22.6%
15
28.8%
10
30.3%
6
8.7%
12
32.4%
2
5.9%
19
10.1%
5
31.3%
8
19.5%
17
20.5%
279
19.8%
Legal
Services
4
9.3%
2
3.5%
2
1.8%
3
4.3%
6
5.9%
7
6.1%
1
1.9%
3
4.3%
2
3.7%
6
9.1%
5
7.8%
5
9.4%
4
7.7%
3
9.1%
1
1.4%
2
5.4%
6
17.6%
9
4.8%
7
43.8%
5
12.2%
2
2.4%
85
6.0%
Small
Business
0
0.0%
2
3.5%
3
2.7%
1
1.4%
2
2.0%
3
2.6%
0
0.0%
1
1.4%
1
1.9%
2
3.0%
1
1.6%
2
3.8%
2
3.8%
1
3.0%
1
1.4%
1
2.7%
2
5.9%
4
2.1%
0
0.0%
1
2.4%
1
1.2%
31
2.2%
Child
Care
6
14.0%
2
3.5%
3
2.8%
2
2.9%
2
2.0%
0
0.0%
0
0.0%
0
0.0%
3
5.6%
5
7.6%
5
7.8%
2
3.8%
0
0.0%
2
6.1%
1
1.4%
8
21.6%
0
0.0%
2
1.1%
3
18.8%
1
2.4%
0
0.0%
47
3.3%
Other
14
32.6%
21
36.8%
44
39.6%
10
14.5%
48
48.5%
23
20.4%
9
17.0%
9
13.0%
12
22.2%
16
24.2%
9
14.1%
5
9.4%
6
11.5%
3
9.4%
42
60.9%
9
24.3%
16
50.0%
95
50.5%
3
18.8%
12
30.0%
10
12.2%
416
29.7%
Table A14: Adult “Why did you come to this FSC today?” – Spring 2013
Attend a
Class
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
31
41.9%
34
56.7%
37
46.3%
33
35.5%
51
45.5%
14
16.7%
13
76.5%
24
34.3%
18
40.0%
57
68.7%
20
52.6%
40
51.3%
22
40.0%
47
56.6%
20
32.3%
4
10.3%
25
32.9%
65
32.2%
0
0.0%
25
52.1%
23
44.2%
603
41.0%
Access a
Computer
Help
Finding a
Job
7
9.5%
0
0.0%
10
12.5%
12
12.9%
12
10.7%
40
47.6%
0
0.0%
2
2.9%
0
0.0%
2
2.4%
0
0.0%
27
34.6%
7
12.7%
7
8.4%
3
4.8%
1
2.6%
15
19.7%
20
9.9%
0
0.0%
7
14.6%
11
21.2%
183
12.4%
6
8.1%
0
0.0%
4
5.0%
5
5.4%
13
11.6%
22
26.2%
1
5.9%
3
4.3%
4
8.9%
5
6.0%
2
5.3%
5
6.4%
3
5.5%
4
4.8%
2
3.2%
2
5.1%
7
9.2%
29
14.4%
0
0.0%
6
12.5%
10
19.2%
133
9.0%
61
Services
for my
Children
26
35.1%
12
20.0%
13
16.3%
26
28.0%
12
10.7%
13
15.5%
1
5.9%
32
45.7%
4
8.9%
25
30.1%
1
2.6%
11
14.1%
17
30.9%
29
34.9%
3
4.8%
4
10.3%
9
11.8%
23
11.4%
1
4.8%
3
6.3%
11
21.2%
276
18.8%
Legal
Services
5
6.8%
2
3.3%
3
3.8%
6
6.5%
3
2.7%
10
11.9%
1
5.9%
2
2.9%
3
6.7%
2
2.4%
1
2.6%
6
7.7%
4
7.3%
2
2.4%
0
0.0%
1
2.6%
9
11.8%
8
4.0%
5
23.8%
3
6.3%
3
5.8%
79
5.4%
Small
Business
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
2.4%
1
5.9%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
2.6%
0
0.0%
0
0.0%
1
1.6%
0
0.0%
0
0.0%
2
1.0%
0
0.0%
2
4.2%
1
1.9%
11
0.7%
Child
Care
5
6.8%
0
0.0%
1
1.3%
0
0.0%
5
4.5%
1
1.2%
0
0.0%
0
0.0%
1
2.2%
0
0.0%
0
0.0%
3
3.9%
1
1.8%
4
4.8%
1
1.6%
6
15.4%
2
2.6%
4
2.0%
0
0.0%
0
0.0%
2
3.8%
36
2.4%
Other
32
43.2%
16
26.7%
14
17.5%
28
30.1%
42
37.8%
16
19.0%
1
5.9%
19
27.1%
19
42.2%
6
7.2%
16
42.1%
16
20.5%
13
23.6%
10
12.0%
30
48.4%
20
51.3%
30
39.5%
75
37.3%
13
61.9%
14
29.2%
12
23.1%
442
30.1%
Table A15: Adult “How Often Have you come to this FSC in the Past Month?”– Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
One Time
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
11
26.8%
16
28.6%
23
22.1%
4
6.0%
39
40.6%
12
10.6%
7
13.7%
14
22.2%
10
22.2%
9
15.0%
16
27.6%
9
18.4%
18
36.7%
1
3.2%
27
54.0%
15
44.1%
9
29.0%
51
27.3%
5
38.5%
13
36.1%
4
4.9%
313
23.8%
Two Times
7
17.1%
3
5.4%
14
13.5%
6
9.0%
15
15.6%
21
18.6%
5
9.8%
3
4.8%
6
13.3%
5
8.3%
6
10.3%
4
8.2%
14
28.6%
4
12.9%
10
20.0%
4
11.8%
4
12.9%
50
26.7%
3
23.1%
4
11.1%
6
7.3%
194
14.7%
62
Three
Times
7
17.1%
5
8.9%
20
19.2%
9
13.4%
7
7.3%
13
11.5%
5
9.8%
8
12.7%
7
15.6%
10
16.7%
6
10.3%
5
10.2%
2
4.1%
5
16.1%
1
2.0%
1
2.9%
5
16.1%
12
6.4%
1
7.7%
4
11.1%
5
6.1%
138
10.5%
Four
Times
11
26.8%
16
28.6%
10
9.6%
12
17.9%
11
11.5%
9
8.0%
15
29.4%
6
9.5%
17
37.8%
20
33.3%
10
17.2%
7
14.3%
7
14.3%
8
25.8%
5
10.0%
1
2.9%
5
16.1%
11
5.9%
1
7.7%
5
13.9%
16
19.5%
203
15.4%
Between
five and
Nine Times
2
4.9%
7
12.5%
10
9.6%
16
23.9%
14
14.6%
32
28.3%
7
13.7%
7
11.1%
1
2.2%
10
16.7%
6
10.3%
15
30.6%
5
10.2%
11
35.5%
4
8.0%
4
11.8%
1
3.2%
20
10.7%
1
7.7%
3
8.3%
19
23.2%
195
14.8%
Ten or
more
times
3
7.3%
9
16.1%
27
26.0%
20
29.9%
10
10.4%
26
23.0%
12
23.5%
25
39.7%
4
8.9%
6
10.0%
14
24.1%
9
18.4%
3
6.1%
2
6.5%
3
6.0%
9
26.5%
7
22.6%
43
23.0%
2
15.4%
7
19.4%
32
39.0%
273
20.7%
Total
41
100.0%
56
100.0%
104
100.0%
67
100.0%
96
100.0%
113
100.0%
51
100.0%
63
100.0%
45
100.0%
60
100.0%
58
100.0%
49
100.0%
49
100.0%
31
100.0%
50
100.0%
34
100.0%
31
100.0%
187
100.0%
13
100.0%
36
100.0%
82
100.0%
1316
100.0%
Table A16: Adult “How Often Have you come to this FSC in the Past Month?” – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
One Time
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
7
10.4%
13
22.0%
17
22.1%
13
16.3%
16
17.4%
17
19.8%
5
31.3%
10
15.6%
14
35.0%
11
15.1%
17
47.2%
18
26.5%
12
26.7%
2
2.4%
19
41.3%
13
35.1%
17
23.6%
42
22.6%
11
73.3%
14
29.8%
8
15.7%
296
22.1%
Two Times
5
7.5%
8
13.6%
21
27.3%
8
10.0%
13
14.1%
12
14.0%
2
12.5%
7
10.9%
5
12.5%
7
9.6%
3
8.3%
16
23.5%
9
20.0%
6
7.1%
4
8.7%
8
21.6%
10
13.9%
47
25.3%
2
13.3%
5
10.6%
4
7.8%
202
15.1%
63
Three
Times
11
16.4%
7
11.9%
17
22.1%
7
8.8%
15
16.3%
17
19.8%
0
.0%
6
9.4%
3
7.5%
3
4.1%
3
8.3%
5
7.4%
5
11.1%
1
1.2%
3
6.5%
2
5.4%
9
12.5%
15
8.1%
2
13.3%
3
6.4%
4
7.8%
138
10.3%
Four
Times
20
29.9%
10
16.9%
9
11.7%
14
17.5%
11
12.0%
7
8.1%
2
12.5%
7
10.9%
13
32.5%
30
41.1%
4
11.1%
9
13.2%
8
17.8%
16
19.0%
7
15.2%
2
5.4%
19
26.4%
9
4.8%
0
.0%
12
25.5%
12
23.5%
221
16.5%
Between
five and
Nine Times
6
9.0%
10
16.9%
6
7.8%
18
22.5%
16
17.4%
15
17.4%
3
18.8%
13
20.3%
5
12.5%
13
17.8%
1
2.8%
4
5.9%
3
6.7%
27
32.1%
4
8.7%
1
2.7%
4
5.6%
21
11.3%
0
.0%
7
14.9%
11
21.6%
188
14.0%
Ten or
more
times
18
26.9%
11
18.6%
7
9.1%
20
25.0%
21
22.8%
18
20.9%
4
25.0%
21
32.8%
0
.0%
9
12.3%
8
22.2%
16
23.5%
8
17.8%
32
38.1%
9
19.6%
11
29.7%
13
18.1%
52
28.0%
0
.0%
6
12.8%
12
23.5%
296
22.1%
Total
67
100.0%
59
100.0%
77
100.0%
80
100.0%
92
100.0%
86
100.0%
16
100.0%
64
100.0%
40
100.0%
73
100.0%
36
100.0%
68
100.0%
45
100.0%
84
100.0%
46
100.0%
37
100.0%
72
100.0%
186
100.0%
15
100.0%
47
100.0%
51
100.0%
1341
100.0%
Table A17: Adult “Are you Enrolled in a Class or Program at this FSC?” – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
64
Yes
No
23
53.5%
28
50.0%
32
29.4%
47
70.1%
46
46.9%
38
35.2%
39
76.5%
39
60.9%
31
59.6%
54
84.4%
41
65.1%
29
54.7%
34
66.7%
18
62.1%
11
16.2%
10
30.3%
10
29.4%
61
29.8%
4
26.7%
23
60.5%
57
70.4%
675
48.8%
20
46.5%
28
50.0%
74
67.9%
17
25.4%
46
46.9%
60
55.6%
11
21.6%
23
35.9%
18
34.6%
7
10.9%
21
33.3%
23
43.4%
16
31.4%
10
34.5%
48
70.6%
21
63.6%
23
67.6%
141
68.8%
10
66.7%
14
36.8%
19
23.5%
650
47.0%
Don't
know
0
0.0%
0
0.0%
3
2.8%
3
4.5%
6
6.1%
10
9.3%
1
2.0%
2
3.1%
3
5.8%
3
4.7%
1
1.6%
1
1.9%
1
2.0%
1
3.4%
9
13.2%
2
6.1%
1
2.9%
3
1.5%
1
6.7%
1
2.6%
5
6.2%
57
4.1%
Total
43
100.0%
56
100.0%
109
100.0%
67
100.0%
98
100.0%
108
100.0%
51
100.0%
64
100.0%
52
100.0%
64
100.0%
63
100.0%
53
100.0%
51
100.0%
29
100.0%
68
100.0%
33
100.0%
34
100.0%
205
100.0%
15
100.0%
38
100.0%
81
100.0%
1382
100.0%
Table A18: Adult “Are you enrolled in a Class or Program at this FSC?” – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
65
Yes
No
57
77.0%
35
59.3%
39
50.0%
43
48.9%
65
57.0%
15
17.2%
10
58.8%
26
40.6%
23
52.3%
56
68.3%
18
47.4%
45
60.8%
27
52.9%
52
66.7%
19
32.8%
4
9.8%
35
47.3%
71
37.2%
1
4.8%
27
56.3%
34
68.0%
702
49.1%
16
21.6%
23
39.0%
38
48.7%
42
47.7%
47
41.2%
67
77.0%
7
41.2%
37
57.8%
21
47.7%
23
28.0%
20
52.6%
26
35.1%
21
41.2%
25
32.1%
35
60.3%
35
85.4%
37
50.0%
118
61.8%
19
90.5%
18
37.5%
15
30.0%
690
48.2%
Don't
know
1
1.4%
1
1.7%
1
1.3%
3
3.4%
2
1.8%
5
5.7%
0
.0%
1
1.6%
0
.0%
3
3.7%
0
.0%
3
4.1%
3
5.9%
1
1.3%
4
6.9%
2
4.9%
2
2.7%
2
1.0%
1
4.8%
3
6.3%
1
2.0%
39
2.7%
Total
74
100.0%
59
100.0%
78
100.0%
88
100.0%
114
100.0%
87
100.0%
17
100.0%
64
100.0%
44
100.0%
82
100.0%
38
100.0%
74
100.0%
51
100.0%
78
100.0%
58
100.0%
41
100.0%
74
100.0%
191
100.0%
21
100.0%
48
100.0%
50
100.0%
1431
100.0%
Table A19: Adult Surveys completed by Language and Center – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
English
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
66
9
20.9%
20
35.1%
87
77.7%
6
8.7%
60
58.8%
96
84.2%
6
11.3%
26
37.1%
15
27.8%
4
6.1%
4
6.3%
24
45.3%
16
30.8%
2
6.1%
19
27.5%
17
44.7%
21
61.8%
122
56.2%
1
6.3%
32
78.0%
28
33.7%
615
42.7%
Spanish
34
79.1%
37
64.9%
25
22.3%
63
91.3%
42
41.2%
18
15.8%
47
88.7%
44
62.9%
39
72.2%
62
93.9%
60
93.8%
29
54.7%
36
69.2%
31
93.9%
50
72.5%
21
55.3%
13
38.2%
95
43.8%
15
93.8%
9
22.0%
55
66.3%
825
57.3%
Total
43
100.0%
57
100.0%
112
100.0%
69
100.0%
102
100.0%
114
100.0%
53
100.0%
70
100.0%
54
100.0%
66
100.0%
64
100.0%
53
100.0%
52
100.0%
33
100.0%
69
100.0%
38
100.0%
34
100.0%
217
100.0%
16
100.0%
41
100.0%
83
100.0%
1440
100.0%
Table A20: Adult Surveys completed by Language and Center – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
English
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
67
29
39.2%
33
55.0%
47
58.8%
13
13.7%
46
40.0%
65
70.7%
2
11.8%
29
41.4%
20
44.4%
16
18.6%
7
17.5%
21
26.9%
14
25.5%
16
19.0%
30
48.4%
17
41.5%
62
81.6%
86
41.7%
6
28.6%
45
93.8%
15
28.8%
619
41.3%
Spanish
45
60.8%
27
45.0%
33
41.3%
82
86.3%
69
60.0%
27
29.3%
15
88.2%
41
58.6%
25
55.6%
70
81.4%
33
82.5%
57
73.1%
41
74.5%
68
81.0%
32
51.6%
24
58.5%
14
18.4%
120
58.3%
15
71.4%
3
6.3%
37
71.2%
878
58.7%
Total
74
100.0%
60
100.0%
80
100.0%
95
100.0%
115
100.0%
92
100.0%
17
100.0%
70
100.0%
45
100.0%
86
100.0%
40
100.0%
78
100.0%
55
100.0%
84
100.0%
62
100.0%
41
100.0%
76
100.0%
206
100.0%
21
100.0%
48
100.0%
52
100.0%
1497
100.0%
Table A21: Adult Surveys completed by Gender and Center – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Male
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
68
6
14.0%
20
40.0%
27
27.3%
15
23.4%
24
27.0%
39
39.4%
9
18.0%
17
25.4%
7
13.7%
9
14.1%
6
9.5%
13
24.5%
11
22.0%
0
0.0%
14
21.2%
4
12.1%
7
23.3%
39
22.7%
7
43.8%
12
36.4%
28
34.6%
314
24.0%
Female
37
86.0%
30
60.0%
72
72.7%
49
76.6%
65
73.0%
60
60.6%
41
82.0%
50
74.6%
44
86.3%
55
85.9%
57
90.5%
40
75.5%
39
78.0%
33
100.0%
52
78.8%
29
87.9%
23
76.7%
133
77.3%
9
56.3%
21
63.6%
53
65.4%
992
76.0%
Total
43
100.0%
50
100.0%
99
100.0%
64
100.0%
89
100.0%
99
100.0%
50
100.0%
67
100.0%
51
100.0%
64
100.0%
63
100.0%
53
100.0%
50
100.0%
33
100.0%
66
100.0%
33
100.0%
30
100.0%
172
100.0%
16
100.0%
33
100.0%
81
100.0%
1306
100.0%
Table A22: Adult Surveys completed by Gender and Center – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Male
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
69
11
15.3%
16
28.6%
22
29.7%
23
25.6%
33
30.3%
36
41.9%
3
20.0%
14
20.0%
14
34.1%
8
9.8%
9
23.1%
18
24.0%
13
24.5%
5
6.2%
22
38.6%
11
27.5%
39
55.7%
52
28.6%
6
28.6%
14
29.8%
5
10.2%
374
26.5%
Female
61
84.7%
40
71.4%
52
70.3%
67
74.4%
76
69.7%
50
58.1%
12
80.0%
56
80.0%
27
65.9%
74
90.2%
30
76.9%
57
76.0%
40
75.5%
76
93.8%
35
61.4%
29
72.5%
31
44.3%
130
71.4%
15
71.4%
33
70.2%
44
89.8%
1035
73.5%
Total
72
100.0%
56
100.0%
74
100.0%
90
100.0%
109
100.0%
86
100.0%
15
100.0%
70
100.0%
41
100.0%
82
100.0%
39
100.0%
75
100.0%
53
100.0%
81
100.0%
57
100.0%
40
100.0%
70
100.0%
182
100.0%
21
100.0%
47
100.0%
49
100.0%
1409
100.0%
Table A23: Adult Surveys completed by Age and Center – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
18 - 25
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
26 - 40
5
11.6%
3
5.7%
21
20.6%
6
9.4%
8
9.0%
33
33.3%
3
6.1%
6
9.0%
3
5.8%
3
4.7%
4
6.5%
8
15.1%
8
16.7%
8
24.2%
5
7.5%
5
15.2%
8
25.8%
18
10.3%
2
12.5%
10
29.4%
10
12.2%
177
13.5%
23
53.5%
21
39.6%
29
28.4%
26
40.6%
33
37.1%
34
34.3%
10
20.4%
29
43.3%
25
48.1%
29
45.3%
19
30.6%
21
39.6%
20
41.7%
18
54.5%
26
38.8%
23
69.7%
8
25.8%
54
31.0%
7
43.8%
12
35.3%
31
37.8%
498
37.9%
70
41 - 55
12
27.9%
22
41.5%
38
37.3%
16
25.0%
31
34.8%
23
23.2%
18
36.7%
26
38.8%
14
26.9%
25
39.1%
23
37.1%
18
34.0%
17
35.4%
6
18.2%
22
32.8%
4
12.1%
10
32.3%
40
23.0%
7
43.8%
10
29.4%
28
34.1%
410
31.2%
56 - 70
3
7.0%
5
9.4%
12
11.8%
15
23.4%
15
16.9%
7
7.1%
16
32.7%
6
9.0%
8
15.4%
7
10.9%
15
24.2%
6
11.3%
3
6.3%
1
3.0%
14
20.9%
1
3.0%
5
16.1%
44
25.3%
0
0.0%
1
2.9%
10
12.2%
194
14.8%
71 +
0
0.0%
2
3.8%
2
2.0%
1
1.6%
2
2.2%
2
2.0%
2
4.1%
0
0.0%
2
3.8%
0
0.0%
1
1.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
18
10.3%
0
0.0%
1
2.9%
3
3.7%
36
2.7%
Total
43
100.0%
53
100.0%
102
100.0%
64
100.0%
89
100.0%
99
100.0%
49
100.0%
67
100.0%
52
100.0%
64
100.0%
62
100.0%
53
100.0%
48
100.0%
33
100.0%
67
100.0%
33
100.0%
31
100.0%
174
100.0%
16
100.0%
34
100.0%
82
100.0%
1315
100.0%
Table A24: Adult Surveys completed by Age and Center – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
18 - 25
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
26 - 40
10
13.9%
8
14.0%
17
22.7%
14
15.6%
3
2.8%
22
25.3%
1
6.3%
6
8.6%
13
31.0%
10
12.3%
2
5.1%
4
5.3%
4
7.4%
10
12.0%
14
24.1%
6
14.6%
8
11.4%
10
5.4%
1
4.8%
12
26.1%
4
8.0%
179
12.6%
37
51.4%
25
43.9%
28
37.3%
43
47.8%
38
35.2%
24
27.6%
3
18.8%
41
58.6%
20
47.6%
41
50.6%
13
33.3%
24
32.0%
34
63.0%
51
61.4%
9
15.5%
21
51.2%
26
37.1%
56
30.1%
13
61.9%
23
50.0%
19
38.0%
589
41.4%
71
41 - 55
18
25.0%
19
33.3%
19
25.3%
21
23.3%
41
38.0%
32
36.8%
8
50.0%
16
22.9%
7
16.7%
24
29.6%
15
38.5%
36
48.0%
14
25.9%
19
22.9%
25
43.1%
10
24.4%
30
42.9%
54
29.0%
4
19.0%
6
13.0%
19
38.0%
437
30.8%
56 - 70
7
9.7%
4
7.0%
7
9.3%
11
12.2%
18
16.7%
7
8.0%
4
25.0%
6
8.6%
2
4.8%
6
7.4%
8
20.5%
10
13.3%
2
3.7%
3
3.6%
10
17.2%
4
9.8%
5
7.1%
51
27.4%
3
14.3%
4
8.7%
7
14.0%
179
12.6%
71 +
0
0.0%
1
1.8%
4
5.3%
1
1.1%
8
7.4%
2
2.3%
0
0.0%
1
1.4%
0
0.0%
0
0.0%
1
2.6%
1
1.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.4%
15
8.1%
0
0.0%
1
2.2%
1
2.0%
37
2.6%
Total
72
100.0%
57
100.0%
75
100.0%
90
100.0%
108
100.0%
87
100.0%
16
100.0%
70
100.0%
42
100.0%
81
100.0%
39
100.0%
75
100.0%
54
100.0%
83
100.0%
58
100.0%
41
100.0%
70
100.0%
186
100.0%
21
100.0%
46
100.0%
50
100.0%
1421
100.0%
Table A25: Adult Participant Other Characteristics by Center – Fall 2012
Employed
Full Time
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Employed
Part Time
1
2.3%
14
26.4%
14
12.5%
4
6.0%
16
16.5%
12
10.8%
8
15.1%
18
27.3%
9
16.7%
6
9.1%
7
11.1%
6
11.3%
9
17.6%
3
9.1%
13
19.1%
11
33.3%
2
6.1%
9
6.1%
4
25.0%
6
14.6%
7
8.4%
179
13.3%
9
20.9%
8
15.1%
16
14.3%
17
25.4%
10
10.4%
21
18.9%
9
17.0%
10
14.9%
9
16.7%
12
18.2%
8
12.7%
14
26.4%
14
27.5%
7
21.2%
14
20.6%
3
9.1%
8
23.5%
27
18.4%
5
31.3%
5
12.2%
20
24.1%
246
18.3%
72
Unemployed
and Seeking
Paid Work
21
48.8%
16
30.2%
48
42.9%
24
35.8%
39
40.2%
44
39.6%
16
30.2%
17
25.4%
16
29.6%
24
36.4%
33
52.4%
17
32.1%
18
36.0%
13
39.4%
26
38.2%
9
27.3%
17
50.0%
86
58.5%
4
25.0%
17
41.5%
37
44.6%
542
40.3%
I Have a
Child in
School
17
39.5%
17
32.1%
30
26.8%
27
40.3%
35
36.8%
28
25.2%
11
20.8%
42
62.7%
16
29.6%
26
39.4%
14
22.2%
22
41.5%
21
41.2%
13
39.4%
22
32.4%
15
45.5%
5
14.7%
29
19.7%
6
37.5%
11
26.8%
26
31.3%
433
32.2%
I Have a
Child Who
Needs Help
in School
11
25.6%
9
17.0%
18
16.1%
10
14.9%
13
13.4%
21
19.3%
2
3.8%
12
17.9%
8
14.8%
13
19.7%
8
12.7%
9
17.3%
13
25.5%
3
9.1%
8
11.8%
8
24.2%
2
5.9%
11
7.6%
1
6.3%
1
2.4%
10
12.2%
191
14.3%
Table A26: Adult Participant Other Characteristics by Center – Spring 2013
Employed
Full Time
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Employed
Part Time
7
9.6%
10
16.7%
17
21.3%
8
8.4%
24
21.1%
9
9.8%
6
35.3%
16
22.9%
12
26.7%
7
8.1%
4
10.0%
9
11.7%
5
9.1%
14
16.7%
7
11.3%
16
39.0%
8
10.5%
15
7.3%
6
28.6%
11
22.9%
3
5.8%
214
14.3%
9
12.2%
13
21.7%
18
22.5%
24
25.3%
16
14.0%
22
23.9%
2
11.8%
11
15.7%
9
20.0%
11
12.8%
4
10.0%
16
20.5%
9
16.4%
17
20.2%
12
19.4%
11
26.8%
20
26.3%
30
14.6%
4
19.0%
8
16.7%
8
15.4%
274
18.3%
73
Unemployed
and Seeking
Paid Work
30
40.5%
16
26.7%
20
25.0%
27
28.4%
29
25.4%
48
52.2%
3
17.6%
21
30.0%
15
33.3%
34
39.5%
21
52.5%
32
41.0%
24
43.6%
22
26.2%
26
41.9%
9
22.0%
33
43.4%
82
39.8%
8
38.1%
19
39.6%
29
55.8%
548
36.6%
I Have a
Child in
School
37
50.0%
22
36.7%
18
22.5%
35
36.8%
34
29.8%
20
21.7%
5
29.4%
34
48.6%
11
24.4%
40
46.5%
8
20.0%
19
24.4%
16
29.1%
40
47.6%
11
17.7%
14
34.1%
14
18.4%
41
19.9%
5
23.8%
13
27.1%
15
28.8%
452
30.2%
I Have a
Child Who
Needs Help
in School
17
23.0%
5
8.5%
7
8.8%
14
15.1%
12
10.5%
12
13.0%
1
5.9%
18
25.7%
2
4.4%
19
22.1%
3
7.5%
9
11.5%
12
22.2%
15
17.9%
5
8.1%
2
4.9%
8
10.5%
16
7.8%
3
14.3%
4
8.3%
8
15.4%
192
12.9%
Table A27: Adult Participant Highest Education Level Completed – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Elementary/
Primary
School
Eighth
Grade
Completion
10
23.8%
9
18.0%
12
11.9%
27
42.2%
20
22.7%
8
8.1%
22
45.8%
17
25.4%
18
36.7%
18
28.6%
23
37.7%
11
20.8%
5
10.4%
12
37.5%
20
31.7%
7
21.2%
1
3.2%
37
22.7%
6
37.5%
2
6.3%
18
22.5%
303
23.6%
15
35.7%
9
18.0%
13
12.9%
17
26.6%
17
19.3%
9
9.1%
8
16.7%
12
17.9%
9
18.4%
23
36.5%
20
32.8%
6
11.3%
8
16.7%
8
25.0%
11
17.5%
4
12.1%
5
16.1%
25
15.3%
4
25.0%
3
9.4%
17
21.3%
243
18.9%
74
Some
High
School
4
9.5%
9
18.0%
22
21.8%
11
17.2%
20
22.7%
27
27.3%
9
18.8%
15
22.4%
12
24.5%
11
17.5%
12
19.7%
13
24.5%
22
45.8%
3
9.4%
10
15.9%
5
15.2%
13
41.9%
23
14.1%
2
12.5%
13
40.6%
20
25.0%
276
21.5%
High
School
Diploma
or
Equivalent
8
19.0%
9
18.0%
35
34.7%
4
6.3%
16
18.2%
25
25.3%
7
14.6%
8
11.9%
6
12.2%
6
9.5%
6
9.8%
11
20.8%
10
20.8%
5
15.6%
13
20.6%
8
24.2%
7
22.6%
23
14.1%
1
6.3%
8
25.0%
17
21.3%
233
18.2%
Some
College
Associate's
Degree
Bachelor's
Degree or
more
4
9.5%
7
14.0%
15
14.9%
4
6.3%
10
11.4%
25
25.3%
1
2.1%
9
13.4%
1
2.0%
0
0.0%
0
0.0%
5
9.4%
3
6.3%
1
3.1%
4
6.3%
9
27.3%
2
6.5%
29
17.8%
3
18.8%
3
9.4%
5
6.3%
140
10.9%
0
0.0%
5
10.0%
0
0.0%
0
0.0%
4
4.5%
2
2.0%
0
0.0%
3
4.5%
3
6.1%
3
4.8%
0
0.0%
4
7.5%
0
0.0%
2
6.3%
2
3.2%
0
0.0%
2
6.5%
6
3.7%
0
0.0%
0
0.0%
0
0.0%
36
2.8%
1
2.4%
2
4.0%
4
4.0%
1
1.6%
1
1.1%
3
3.0%
1
2.1%
3
4.5%
0
0.0%
2
3.2%
0
0.0%
3
5.7%
0
0.0%
1
3.1%
3
4.8%
0
0.0%
1
3.2%
20
12.3%
0
0.0%
3
9.4%
3
3.8%
52
4.1%
Table A28: Adult Participant Highest Education Level Completed – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Elementary/
Primary
School
Eighth
Grade
Completion
17
24.6%
3
6.0%
2
2.7%
27
31.8%
29
29.0%
15
18.5%
4
26.7%
14
20.0%
9
23.1%
23
28.4%
14
40.0%
17
23.6%
11
20.4%
19
23.8%
14
25.5%
6
15.0%
3
4.4%
48
29.3%
6
28.6%
1
2.1%
18
35.3%
300
22.2%
13
18.8%
7
14.0%
13
17.3%
19
22.4%
13
13.0%
4
4.9%
4
26.7%
14
20.0%
4
10.3%
24
29.6%
11
31.4%
18
25.0%
12
22.2%
23
28.8%
8
14.5%
9
22.5%
5
7.4%
26
15.9%
5
23.8%
3
6.4%
11
21.6%
246
18.2%
75
Some
High
School
12
17.4%
14
28.0%
23
30.7%
15
17.6%
19
19.0%
14
17.3%
2
13.3%
14
20.0%
10
25.6%
15
18.5%
2
5.7%
10
13.9%
11
20.4%
10
12.5%
12
21.8%
7
17.5%
12
17.6%
9
5.5%
2
9.5%
9
19.1%
5
9.8%
227
16.8%
High
School
Diploma
or
Equivalent
12
17.4%
13
26.0%
22
29.3%
13
15.3%
15
15.0%
17
21.0%
2
13.3%
11
15.7%
7
17.9%
7
8.6%
5
14.3%
10
13.9%
10
18.5%
12
15.0%
11
20.0%
7
17.5%
20
29.4%
28
17.1%
3
14.3%
13
27.7%
8
15.7%
246
18.2%
Some
College
Associate's
Degree
Bachelor's
Degree or
more
9
13.0%
6
12.0%
10
13.3%
7
8.2%
16
16.0%
24
29.6%
2
13.3%
8
11.4%
5
12.8%
7
8.6%
1
2.9%
13
18.1%
7
13.0%
11
13.8%
5
9.1%
7
17.5%
19
27.9%
25
15.2%
3
14.3%
15
31.9%
1
2.0%
201
14.9%
2
2.9%
4
8.0%
3
4.0%
2
2.4%
6
6.0%
2
2.5%
1
6.7%
5
7.1%
2
5.1%
3
3.7%
1
2.9%
1
1.4%
1
1.9%
3
3.8%
2
3.6%
3
7.5%
1
1.5%
10
6.1%
1
4.8%
2
4.3%
4
7.8%
59
4.4%
4
5.8%
3
6.0%
2
2.7%
2
2.4%
2
2.0%
5
6.2%
0
.0%
4
5.7%
2
5.1%
2
2.5%
1
2.9%
3
4.2%
2
3.7%
2
2.5%
3
5.5%
1
2.5%
8
11.8%
18
11.0%
1
4.8%
4
8.5%
4
7.8%
73
5.4%
Table A29: Adult Ethnicity by Center – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Black
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
3
7.0%
1
1.9%
63
61.8%
1
1.6%
31
35.2%
49
50.5%
0
0.0%
0
0.0%
2
3.9%
0
0.0%
1
1.6%
2
3.8%
2
4.0%
1
3.0%
5
7.6%
4
12.1%
6
19.4%
49
28.0%
2
13.3%
15
46.9%
3
3.8%
240
18.4%
White
1
2.3%
0
0.0%
0
0.0%
0
0.0%
1
1.1%
0
0.0%
0
0.0%
1
1.5%
1
2.0%
1
1.6%
1
1.6%
5
9.6%
1
2.0%
0
0.0%
4
6.1%
1
3.0%
1
3.2%
11
6.3%
0
0.0%
0
0.0%
3
3.8%
32
2.5%
76
Hispanic
39
90.7%
51
96.2%
37
36.3%
61
95.3%
49
55.7%
42
43.3%
47
100.0%
64
97.0%
44
86.3%
60
95.2%
59
95.2%
41
78.8%
47
94.0%
31
93.9%
57
86.4%
28
84.8%
19
61.3%
104
59.4%
13
86.7%
16
50.0%
65
82.3%
974
74.8%
Asian/
Pacific
Islander
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.1%
0
0.0%
0
0.0%
0
0.0%
3
5.9%
0
0.0%
1
1.6%
2
3.8%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
1.1%
0
0.0%
0
0.0%
4
5.1%
13
1.0%
Bi-racial/
Multiracial
0
0.0%
1
1.9%
2
2.0%
1
1.6%
6
6.8%
4
4.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.9%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
4
12.9%
4
2.3%
0
0.0%
1
3.1%
0
0.0%
24
1.8%
Other
0
0.0%
0
0.0%
0
0.0%
1
1.6%
0
0.0%
2
2.1%
0
0.0%
1
1.5%
1
2.0%
2
3.2%
0
0.0%
1
1.9%
0
0.0%
1
3.0%
0
0.0%
0
0.0%
1
3.2%
5
2.9%
0
0.0%
0
0.0%
4
5.1%
19
1.5%
Table A30: Adult Ethnicity by Center – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Black
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
8
11.3%
0
.0%
31
40.8%
1
1.1%
38
35.5%
41
48.2%
0
.0%
1
1.4%
1
2.4%
2
2.4%
0
.0%
2
2.7%
2
3.8%
2
2.4%
8
13.8%
7
17.5%
11
15.9%
48
25.9%
0
.0%
23
48.9%
0
.0%
226
15.9%
White
1
1.4%
1
1.7%
3
3.9%
0
.0%
2
1.9%
0
.0%
1
6.3%
1
1.4%
1
2.4%
2
2.4%
0
.0%
3
4.0%
0
.0%
0
.0%
1
1.7%
0
.0%
10
14.5%
6
3.2%
1
5.0%
0
.0%
1
2.0%
34
2.4%
77
Hispanic
57
80.3%
52
89.7%
39
51.3%
88
97.8%
67
62.6%
39
45.9%
15
93.8%
63
90.0%
38
90.5%
77
92.8%
35
89.7%
60
80.0%
46
86.8%
77
92.8%
46
79.3%
31
77.5%
34
49.3%
114
61.6%
18
90.0%
22
46.8%
41
80.4%
1059
74.7%
Asian/
Pacific
Islander
1
1.4%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
1
1.4%
1
2.4%
0
.0%
0
.0%
4
5.3%
1
1.9%
2
2.4%
0
.0%
0
.0%
4
5.8%
7
3.8%
0
.0%
1
2.1%
8
15.7%
30
2.1%
Bi-racial/
Multiracial
4
5.6%
2
3.4%
2
2.6%
0
.0%
0
.0%
4
4.7%
0
.0%
1
1.4%
1
2.4%
2
2.4%
2
5.1%
4
5.3%
2
3.8%
2
2.4%
1
1.7%
1
2.5%
4
5.8%
6
3.2%
1
5.0%
0
.0%
0
.0%
39
2.8%
Other
0
.0%
3
5.2%
1
1.3%
1
1.1%
0
.0%
1
1.2%
0
.0%
3
4.3%
0
.0%
0
.0%
2
5.1%
2
2.7%
2
3.8%
0
.0%
2
3.4%
1
2.5%
6
8.7%
4
2.2%
0
.0%
1
2.1%
1
2.0%
30
2.1%
Appendix B: Youth Questionnaire and Results
78
Figure B1: Youth Questionnaire
FamilySource Center Survey – Youth Participants
On-site Questionnaire Administered by California State University, Northridge
Spring 2012
Fill out this questionnaire and tell us how satisfied you are with the services of this
FamilySource Center and how it could be improved!
Your answers will be kept strictly confidential and will be combined only with those of other FamilySource Center users. You will
not be individually identified.
1.
Is this your first visit to this
FamilySource Center?
 Yes  Skip to Q3
 No
2.
When, approximately, was the date
you first started receiving services at
this center?
 In the last month
 2-3 months
 4-6 months
 7-12 months
 More than one year
3.
How did you first learn about this
FamilySource Center? (PLACE AN
“X” IN ALL BOXES THAT APPLY)
 Friend
 Parent or Guardian
 School
 Teacher
 Probation Officer
 Police Officer
 Other (PLEASE SPECIFY):
____________________________
4.
Why did you come to this center
today? (PLACE AN “X” IN ALL
BOXES THAT APPLY)
 Academic classes/workshops
 Do better in school
 Recreation
 Access a computer
 Mentoring
 Get bus tokens
 College access activities
 Participate in youth organizations
 Counseling
 Other (PLEASE SPECIFY):
____________________________
5. How often have you come to this
FamilySource Center in the past
month?
 One time
 Two times
 Three times
 Four times
 Between five and nine times
 Ten or more times
6. Are you enrolled in a class or program
at this FamilySource Center?
 Yes  Please describe
____________________________
 No
 Don’t know
79
CONTINUE INSIDE ON PAGE 2
Please rate how satisfied you are with each service. Use the scale of 1 to 10 by CIRCLING THE APPROPRIATE
NUMBER ON THE SCALE. If you have no experience with a service, or do not have an opinion, just CIRCLE NA for
Does Not Apply.
SATISFACTION WITH FAMILYSOURCE CENTER STAFF
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
NA = Don’t
know or does
not apply
4 = Good
5 = Excellent
7.
The amount of paperwork required.
1
2
3
4
5
NA
8.
Staff’s ability to answer your questions.
1
2
3
4
5
NA
9.
Friendliness of the staff.
1
2
3
4
5
NA
10.
Waiting time for services.
1
2
3
4
5
NA
11.
The staff’s ability to speak your language.
1
2
3
4
5
NA
SATISFACTION WITH FAMILYSOURCE CENTER FACILITIES
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
NA = Don’t
know or does
not apply
4 = Good
5 = Excellent
12.
The cleanliness of this FamilySource Center.
1
2
3
4
5
NA
13.
The visibility of signs that say “FamilySource Center”.
1
2
3
4
5
NA
14.
Access to this center by public transportation.
1
2
3
4
5
NA
15.
The quality of computers and other equipment.
1
2
3
4
5
NA
16.
The quality of the youth room.
1
2
3
4
5
NA
SATISFACTION WITH FAMILYSOURCE CENTER SERVICES
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
NA = Don’t
know or does
not apply
4 = Good
5 = Excellent
17.
The overall effectiveness of programs.
1
2
3
4
5
NA
18.
Quality of program for my parents or guardians.
1
2
3
4
5
NA
19.
Quality of service to improve my academic achievement
1
2
3
4
5
NA
20.
Convenience of FamilySource Center hours.
1
2
3
4
5
NA
21.
Chance to make friends with other youth.
1
2
3
4
5
NA
You are almost done. Just a few more questions…
80
22. Overall, how satisfied are you with the services you received at this FamilySource Center?
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
23. To what extent have services at this FamilySource Center met your expectations?
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
24. My visit today to this FamilySource Center today was valuable.
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
25. Would you recommend this center to someone like yourself?



Yes
No
Not sure
CONTINUE ON BACK
81
TELL US ABOUT YOURSELF
26. Gender
 Male
 Female
27. Age
 13-14
 15-17
28. Please check all that apply
 I am out of school
 I attend public schools
 I attend a private or religious school
 I am home schooled
29. Which best describes you?
 Black
 White
 Hispanic
 Asian/Pacific Islander
 Bi-racial/Multiracial
 Other:________________
30.
Are there any other comments you would like to make about the center?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
THANK YOU VERY MUCH FOR YOUR TIME!
82
Table B1: Youth Overall Satisfaction by Center – Fall 2012
Overall
Satisfaction
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.65
23
.647
4.60
40
.810
4.76
17
.562
4.35
49
.855
4.35
17
1.057
4.58
48
.613
4.38
8
.518
4.76
34
.496
4.47
17
.717
4.61
33
.609
4.67
24
.482
4.67
18
.485
4.70
10
.483
4.27
22
.703
4.60
15
.632
4.32
22
.780
4.84
19
.501
5.00
7
.000
4.67
6
.816
4.00
14
1.038
5.00
3
.000
4.55
446
.703
83
Services met
Expectations
4.52
25
.586
4.58
38
.642
4.71
17
.470
4.30
44
.765
4.25
16
.683
4.21
48
.824
4.25
8
.463
4.61
33
.747
4.24
17
.831
4.55
33
.617
4.50
22
.598
4.44
18
.705
4.40
10
.516
4.14
22
.774
4.60
15
.632
4.09
23
.900
4.73
15
.458
4.71
7
.488
4.57
7
.535
3.69
13
.947
5.00
3
.000
4.40
434
.726
Visit to Center
was Valuable
4.69
26
.549
4.40
40
.982
4.65
17
.786
4.31
48
.748
4.47
17
.800
4.47
47
.687
4.00
8
.756
4.85
34
.436
4.12
17
1.111
4.39
33
.899
4.39
23
.988
4.22
18
.732
4.67
9
.500
4.45
22
.671
4.60
15
.632
3.95
22
.950
4.78
18
.548
5.00
7
.000
4.50
6
.837
3.92
13
.862
5.00
3
.000
4.44
443
.798
Table B2: Youth Overall Satisfaction by Center – Spring 2013
Overall
Satisfaction
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
84
Services met
Expectations
Visit to Center
was Valuable
4.41
17
.618
4.53
30
.776
3.83
12
.835
4.57
23
.590
4.00
7
.816
4.85
13
.376
4.45
11
.820
4.94
17
.243
4.65
20
.671
4.56
34
.561
4.58
24
.584
4.88
8
.354
5.00
1
4.38
16
.719
4.43
30
.774
3.75
12
.754
4.41
22
.666
4.00
7
.577
4.67
12
.651
4.40
10
.843
4.76
17
.437
4.45
20
.605
4.21
33
.696
4.55
20
.605
4.67
6
.516
4.00
1
4.53
17
.624
4.67
30
.758
3.75
12
.754
4.17
23
1.029
4.00
7
.577
4.75
12
.622
4.20
10
1.033
4.94
17
.243
4.65
20
.671
4.44
34
.660
4.58
24
.654
4.38
8
.744
5.00
1
4.36
28
.678
4.73
11
.647
4.33
9
.866
4.00
3
1.000
5.00
7
0.000
4.00
9
1.000
4.00
6
.632
4.51
290
.687
3.96
28
.744
4.64
11
.674
4.00
9
.866
4.00
3
1.000
4.67
6
.516
4.00
10
.816
4.00
6
.632
4.33
279
.723
4.36
28
.951
4.64
11
.674
4.44
9
.882
4.33
3
1.155
4.71
7
.756
4.10
10
.876
4.00
5
.707
4.45
288
.786
Table B3: Youth Satisfaction with Staff – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
SD
Amount of
Paperwork
Required
4.08
13
.760
3.43
28
1.230
4.00
12
1.206
3.97
37
.726
3.79
14
.802
4.17
42
.762
3.75
4
.957
4.22
27
.751
4.07
15
.458
4.19
27
.879
4.07
15
.799
4.00
14
.877
4.11
9
.782
3.95
20
.999
3.89
9
.601
3.94
17
.748
4.50
8
.756
4.83
6
.408
3.50
2
.707
3.58
12
.793
5.00
1
.
4.01
332
.862
Staff
Response to
Questions
4.67
24
.637
4.09
34
1.111
4.86
14
.363
4.31
45
.821
4.24
17
.752
4.68
47
.629
4.14
7
.900
4.53
34
.861
4.38
16
.806
4.58
33
.663
4.61
23
.583
4.61
18
.502
4.70
10
.483
4.09
22
.868
4.64
14
.497
4.35
23
.714
4.94
18
.236
5.00
7
.000
5.00
7
.000
4.18
11
1.250
4.67
3
.577
4.49
427
.767
85
Friendliness
of Staff
4.73
26
.604
4.33
36
.926
4.81
16
.403
4.48
48
.850
4.13
16
1.204
4.60
48
.707
4.63
8
.518
4.60
35
.775
4.56
16
.629
4.63
32
.707
4.61
23
.656
4.67
18
.485
4.60
10
.699
4.27
22
.935
4.79
14
.426
4.43
23
.728
4.95
19
.229
5.00
7
.000
5.00
7
.000
4.08
13
1.188
5.00
3
.000
4.56
440
.758
Waiting Time
for Services
4.62
21
.590
4.03
33
1.159
4.38
16
.957
3.83
36
1.000
4.06
16
.854
4.33
46
.732
4.25
8
.707
4.46
35
.741
3.86
14
.949
4.18
33
.808
4.20
20
.834
4.38
16
.500
4.67
9
.500
4.00
21
.837
4.11
9
.601
4.39
23
.839
4.67
15
.488
4.86
7
.378
4.14
7
.378
3.73
11
.647
4.67
3
.577
4.24
399
.836
Staff's Ability
to Speak your
Language
4.85
26
.368
4.47
36
.878
4.69
16
.602
4.65
49
.751
4.75
16
.577
4.64
50
.693
4.63
8
.518
4.74
35
.611
4.60
15
.507
4.73
33
.517
4.71
24
.624
4.72
18
.575
4.90
10
.316
4.36
22
.953
4.86
14
.363
4.75
24
.532
4.89
18
.323
4.86
7
.378
4.71
7
.756
4.62
13
.650
5.00
3
.000
4.69
444
.637
Table B4: Youth Satisfaction with Staff – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
SD
Amount of
Paperwork
Required
4.00
16
.632
4.04
28
.922
3.83
12
.718
4.29
17
.772
3.20
5
.837
4.08
13
1.115
3.89
9
.928
4.57
14
.756
3.71
17
.985
3.81
31
.749
4.11
19
.737
3.67
3
.577
Staff
Response to
Questions
4.44
18
.616
4.55
29
.870
3.83
12
.718
4.35
23
.775
4.43
7
.787
4.92
13
.277
4.27
11
.905
4.76
17
.437
4.75
20
.444
4.52
33
.712
4.24
21
.700
4.40
5
.894
5.00
1
4.00
22
.926
4.55
11
.688
4.25
8
.886
3.50
2
.707
4.00
1
4.52
27
.643
4.64
11
.674
4.22
9
.833
4.00
3
1.732
4.86
7
.378
4.22
9
.972
4.33
6
.816
4.48
282
.731
3.33
6
.516
4.00
6
.894
4.00
240
.851
86
4.50
18
.618
4.59
29
.682
3.83
12
.718
4.36
25
.810
4.57
7
.787
4.85
13
.376
4.55
11
.688
4.94
17
.243
4.60
20
.754
4.53
34
.788
4.48
21
.750
4.57
7
.787
5.00
1
4.11
18
.832
4.29
28
.763
3.92
12
.793
4.04
23
.878
3.17
6
.408
4.38
13
.768
4.10
10
.876
4.69
16
.602
4.15
20
.587
3.50
32
.950
4.33
21
.658
4.33
6
.816
4.00
1
Staff's Ability
to Speak your
Language
4.72
18
.575
4.45
29
.686
3.83
12
.718
4.56
25
.651
4.57
7
.787
4.85
13
.376
4.70
10
.675
4.94
17
.243
4.85
20
.366
4.56
32
.840
4.63
24
.576
5.00
7
0.000
5.00
1
4.61
28
.629
4.73
11
.647
4.22
9
.972
4.33
3
1.155
4.57
7
.787
4.11
9
.928
4.17
6
.983
4.52
288
.732
4.00
27
.961
4.55
11
.688
4.11
9
.782
3.00
2
1.414
4.14
7
.378
3.38
8
.916
3.83
6
.983
4.07
276
.855
4.75
28
.441
4.90
10
.316
4.11
9
1.054
3.67
3
2.309
4.43
7
.787
4.30
10
.823
4.67
6
.816
4.60
288
.691
Friendliness
of Staff
Waiting Time
for Services
Table B5: Youth Satisfaction with Facilities – Fall 2012
Cleanliness
of Facility
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
SD
Visibility of
Center's Sign
4.80
25
.500
4.47
36
.736
4.73
15
.594
4.43
47
.801
4.38
16
.719
4.72
50
.497
4.38
8
.744
4.51
35
.658
4.47
17
.514
4.59
32
.665
4.52
23
.593
4.72
18
.575
4.60
10
.516
4.09
22
.868
4.73
11
.467
4.43
21
.746
4.89
19
.315
5.00
7
.000
4.57
7
.535
4.23
13
.832
5.00
3
.000
4.56
435
.661
4.52
25
.714
4.47
36
.941
4.67
15
.617
4.13
47
.769
4.19
16
1.109
4.61
49
.606
4.43
7
.787
4.48
31
.890
4.18
17
.809
4.50
30
.682
4.38
21
.740
4.17
18
.707
4.22
9
.667
4.05
21
.805
4.29
7
.756
4.32
22
.646
4.94
18
.236
5.00
7
.000
4.14
7
.690
3.85
13
1.214
5.00
3
.000
4.39
419
.788
87
Access to
Public
Transportation
4.29
21
1.102
3.90
29
1.175
4.18
11
1.328
4.03
36
1.183
4.21
14
.975
4.50
38
.647
4.57
7
.787
4.45
29
.985
4.13
15
.743
4.20
30
.997
4.18
22
1.097
4.36
14
.929
4.50
8
.535
4.05
20
.887
3.82
11
1.250
3.05
21
1.596
4.46
13
.776
5.00
7
.000
4.86
7
.378
3.50
10
1.354
4.33
3
.577
4.16
366
1.078
Quality of
Computers or
Equipment
4.29
24
.859
4.00
31
1.155
4.80
15
.414
4.32
38
.842
4.31
16
.873
4.54
48
.824
3.25
8
1.282
4.31
26
.970
4.40
15
.632
4.34
29
.814
4.58
19
.692
4.22
18
.878
4.89
9
.333
4.24
21
.995
4.22
9
.667
4.14
21
1.108
4.67
12
.492
4.86
7
.378
4.57
7
.787
3.55
11
.820
5.00
3
.000
4.33
387
.893
Quality of the
Youth Room
4.52
25
.653
4.41
34
.821
4.63
16
.806
4.11
36
1.116
4.47
17
.800
4.45
49
.792
4.13
8
.835
4.56
27
.751
4.29
14
.726
4.37
30
.718
4.54
13
.660
4.44
16
.727
5.00
9
.000
4.10
21
.995
4.55
11
.522
4.43
23
.728
4.46
13
.660
4.86
7
.378
4.71
7
.488
4.42
12
.996
5.00
3
.000
4.43
391
.797
Table B6: Youth Satisfaction with Facilities – Spring 2013
Cleanliness
of Facility
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
SD
Visibility of
Center's Sign
4.61
18
.608
4.50
30
.777
3.83
12
.718
4.50
24
.590
3.86
7
.900
4.92
13
.277
4.27
11
1.009
4.53
17
.624
4.63
19
.496
4.56
34
.561
4.54
24
.833
4.86
7
.378
5.00
1
4.32
28
.548
4.91
11
.302
3.78
9
1.302
4.33
3
.577
5.00
7
0.000
4.20
10
.789
4.33
6
.816
4.48
291
.711
4.31
16
1.138
4.43
28
.836
3.92
12
.793
4.13
23
.968
4.67
6
.516
4.62
13
.650
3.73
11
1.104
3.87
15
.834
4.06
17
.748
4.27
33
.761
4.39
23
.839
4.14
7
.900
4.27
26
.724
4.64
11
.674
2.71
7
1.496
3.67
3
1.155
5.00
5
0.000
3.89
9
.928
4.17
6
.753
4.20
271
.902
88
Access to
Public
Transportation
4.79
14
.579
4.61
28
.629
3.92
12
.793
4.48
21
.680
4.40
5
.548
4.00
12
1.206
4.22
9
.833
4.79
14
.426
4.28
18
.895
3.91
32
.963
4.43
23
.728
3.80
5
1.095
4.08
25
.862
4.50
10
1.269
4.00
6
.894
3.50
2
2.121
4.71
7
.756
4.11
9
.928
3.67
6
1.506
4.28
258
.892
Quality of
Computers or
Equipment
4.47
15
.640
4.35
26
.892
3.92
12
.793
4.38
16
.806
4.50
6
.548
4.58
12
.996
3.00
8
1.414
4.64
14
.633
4.25
16
.683
4.34
32
.602
4.39
18
.698
4.83
6
.408
4.64
28
.621
4.44
9
1.333
2.67
6
1.506
3.67
3
.577
4.14
7
.900
4.00
8
1.195
2.80
5
1.095
4.27
247
.926
Quality of the
Youth Room
4.24
17
.752
4.48
29
.785
4.00
12
.853
4.42
19
.692
4.00
6
0.000
4.54
13
.877
4.40
10
1.075
4.79
14
.426
4.35
17
.786
3.94
32
1.105
4.53
19
.697
4.67
6
.516
4.00
1
4.64
28
.621
4.73
11
.647
4.13
8
.835
5.00
2
0.000
4.29
7
1.113
4.20
10
.789
3.50
6
.548
4.36
267
.821
Table B7: Youth Satisfaction with Services – Fall 2012
Overall Program
Effectiveness
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Center
Quality of
Program for
my Parents
Quality of
Service to
Improve my
Academics
Hours
Center is
Open
Chance to
Make
Friends
Mean
4.64
4.83
4.75
4.57
4.83
N
25
23
24
23
24
Std. Deviation
.700
.388
.532
.728
.381
Mean
4.47
4.21
4.34
4.00
4.39
N
32
33
32
31
36
Std. Deviation
.842
1.166
1.004
1.183
.934
Mean
4.53
4.67
4.47
4.60
4.80
N
15
15
15
15
15
Std. Deviation
.743
.617
.915
.632
.561
Mean
4.32
4.53
4.28
4.47
4.50
N
41
34
39
36
46
Std. Deviation
.820
.896
.857
.696
.837
Mean
4.12
4.18
4.41
4.18
4.47
N
17
17
17
17
17
Std. Deviation
.857
.951
.870
1.015
.800
Mean
4.48
4.28
4.51
4.56
4.66
N
48
46
49
48
47
Std. Deviation
.652
.981
.649
.649
.522
Mean
4.43
4.00
4.13
4.00
4.00
N
7
7
8
8
8
Std. Deviation
.535
.816
.641
.926
.756
Mean
4.59
4.52
4.55
4.55
4.76
N
32
29
31
31
34
Std. Deviation
.756
.738
.888
.675
.554
Mean
4.13
4.58
4.33
4.40
4.73
N
16
12
12
15
15
Std. Deviation
.806
.669
.888
.737
.594
Mean
4.41
4.61
4.61
4.52
4.45
N
32
31
33
33
31
Std. Deviation
.665
.558
.556
.619
.810
Mean
4.52
4.50
4.59
4.28
4.33
N
23
18
22
18
21
Std. Deviation
.511
.618
.590
.669
1.111
Mean
4.44
4.27
4.41
4.25
4.67
N
16
11
17
16
18
Std. Deviation
.814
.786
.712
.683
.485
Mean
4.50
4.60
4.70
4.75
4.44
N
8
5
10
8
9
Std. Deviation
.535
.548
.483
.463
.882
Mean
3.73
3.90
4.10
3.90
4.23
N
22
21
20
21
22
Std. Deviation
1.162
1.044
.788
1.221
1.110
Mean
4.56
4.40
4.55
4.33
4.60
N
9
5
11
6
10
Std. Deviation
.527
.894
.522
.516
.699
Mean
4.17
3.95
4.17
3.92
4.32
N
24
21
24
24
22
Std. Deviation
.868
1.284
1.204
1.176
1.086
Mean
4.70
4.50
4.67
4.70
4.92
N
10
10
9
10
13
Std. Deviation
.483
.707
.500
.483
.277
89
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Mean
4.86
4.86
4.86
5.00
5.00
N
7
7
7
7
7
Std. Deviation
.378
.378
.378
.000
.000
Mean
4.57
4.33
4.43
4.50
4.71
N
7
3
7
6
7
Std. Deviation
.535
1.155
.787
.837
.756
Mean
4.08
3.90
4.10
3.82
3.75
N
12
10
10
11
12
Std. Deviation
.996
.876
.876
1.328
1.215
Mean
5.00
4.67
5.00
4.67
5.00
N
3
3
3
3
3
Std. Deviation
.000
.577
.000
.577
.000
Mean
4.40
4.38
4.45
4.36
4.54
N
406
361
400
387
417
SD
.781
.887
.790
.859
.802
90
Table B8: Youth Satisfaction with Services – Spring 2013
Overall
Program
Effectiveness
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood
Center
Tom Bradley FSC
West LA FSC
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.29
17
.772
4.52
29
.738
3.92
12
.793
4.48
21
.680
3.75
4
.500
4.67
12
.492
4.30
10
.823
4.82
17
.393
4.50
18
.514
4.33
33
.777
4.64
22
.581
4.00
6
.632
4.00
1
4.50
26
.648
4.73
11
.647
4.22
9
.833
4.00
3
1.732
4.71
7
.488
3.78
9
.833
91
Quality of
Program for
my Parents
Quality of
Service to
Improve my
Academics
4.50
16
.632
4.40
25
.816
3.92
12
.793
4.44
18
.705
4.33
6
.816
4.45
11
.688
4.25
8
.886
4.81
16
.403
4.21
19
.713
4.29
31
.739
4.47
19
.697
4.50
6
.837
4.33
24
.868
4.80
10
.632
3.88
8
1.126
4.50
2
.707
5.00
7
0.000
3.50
8
.756
4.47
17
.717
4.37
27
.884
3.83
12
.718
4.53
17
.717
4.50
6
.548
4.92
13
.277
3.75
8
1.035
4.63
16
.500
4.29
17
.686
4.52
31
.677
4.68
22
.477
4.25
4
.957
4.52
27
.580
4.82
11
.603
4.67
9
.707
4.00
2
1.414
4.57
7
.535
4.00
8
.756
Hours
Center is
Open
4.59
17
.618
4.29
28
.810
3.83
12
.718
4.47
19
.697
4.20
5
.837
4.67
12
.492
3.80
10
1.135
4.67
15
.488
4.26
19
.653
4.33
33
.777
4.48
21
.750
4.50
6
.548
4.00
1
4.33
27
.832
4.55
11
.820
4.25
8
.707
4.00
3
0.000
5.00
7
0.000
3.88
8
.835
Chance to
Make
Friends
4.71
17
.588
4.50
30
.820
3.83
12
.718
4.50
16
.816
4.33
6
.816
4.69
13
.630
4.36
11
.674
4.94
17
.243
4.68
19
.478
4.24
34
.741
4.53
19
.697
3.75
4
.957
4.32
28
.983
4.73
11
.647
4.25
8
.886
5.00
3
0.000
4.71
7
.488
4.11
9
.928
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
SD
3.33
6
.816
4.40
273
.736
92
3.60
5
.548
4.35
251
.773
4.33
6
.816
4.46
260
.710
4.50
6
.837
4.36
268
.754
3.50
6
1.517
4.44
270
.792
Table B9: Youth Recommend Center – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
24
92.3%
36
87.8%
15
88.2%
43
86.0%
16
94.1%
47
95.9%
7
87.5%
34
97.1%
17
100.0%
33
100.0%
23
95.8%
18
100.0%
10
100.0%
20
87.0%
14
93.3%
16
66.7%
18
94.7%
7
100.0%
7
100.0%
8
57.1%
3
100.0%
416
91.0%
93
No
Not Sure
0
.0%
0
.0%
0
.0%
2
4.0%
1
5.9%
0
.0%
0
.0%
1
2.9%
0
.0%
0
.0%
1
4.2%
0
.0%
0
.0%
1
4.3%
1
6.7%
2
8.3%
1
5.3%
0
.0%
0
.0%
1
7.1%
0
.0%
11
2.4%
2
7.7%
5
12.2%
2
11.8%
5
10.0%
0
.0%
2
4.1%
1
12.5%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
2
8.7%
0
.0%
6
25.0%
0
.0%
0
.0%
0
.0%
5
35.7%
0
.0%
30
6.6%
Total
26
100.0%
41
100.0%
17
100.0%
50
100.0%
17
100.0%
49
100.0%
8
100.0%
35
100.0%
17
100.0%
33
100.0%
24
100.0%
18
100.0%
10
100.0%
23
100.0%
15
100.0%
24
100.0%
19
100.0%
7
100.0%
7
100.0%
14
100.0%
3
100.0%
457
100.0%
Table B10: Youth Recommend Center – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
14
82.4%
24
80.0%
10
100.0%
21
80.8%
5
71.4%
13
100.0%
10
90.9%
17
100.0%
19
95.0%
32
94.1%
24
88.9%
7
87.5%
1
100.0%
24
85.7%
11
100.0%
8
88.9%
3
100.0%
7
100.0%
6
60.0%
2
33.3%
258
87.5%
94
No
0
0.0%
2
6.7%
0
0.0%
2
7.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
2.9%
0
0.0%
0
0.0%
0
0.0%
2
7.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
33.3%
9
3.1%
Not Sure
3
17.6%
4
13.3%
0
0.0%
3
11.5%
2
28.6%
0
0.0%
1
9.1%
0
0.0%
1
5.0%
1
2.9%
3
11.1%
1
12.5%
0
0.0%
2
7.1%
0
0.0%
1
11.1%
0
0.0%
0
0.0%
4
40.0%
2
33.3%
28
9.5%
Total
17
100.0%
30
100.0%
10
100.0%
26
100.0%
7
100.0%
13
100.0%
11
100.0%
17
100.0%
20
100.0%
34
100.0%
27
100.0%
8
100.0%
1
100.0%
28
100.0%
11
100.0%
9
100.0%
3
100.0%
7
100.0%
10
100.0%
6
100.0%
295
100.0%
Table B11: Youth First Learn about FSC – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Friend
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
13
50.0%
24
57.1%
8
44.4%
28
54.9%
6
33.3%
22
43.1%
1
12.5%
18
51.4%
7
41.2%
8
24.2%
4
16.7%
3
16.7%
1
10.0%
7
30.4%
3
20.0%
11
45.8%
19
100.0%
4
57.1%
3
42.9%
0
0.0%
3
100.0%
193
41.7%
Parent /
Guardian
16
61.5%
14
33.3%
2
11.1%
16
31.4%
12
66.7%
22
43.1%
1
12.5%
17
48.6%
8
47.1%
14
42.4%
4
16.7%
14
77.8%
5
50.0%
6
26.1%
2
13.3%
9
37.5%
4
21.1%
2
28.6%
4
57.1%
2
14.3%
3
100.0%
177
38.2%
95
School
6
23.1%
11
26.2%
0
0.0%
6
11.8%
3
16.7%
8
15.7%
1
12.5%
4
11.4%
1
5.9%
8
24.2%
4
16.7%
2
11.1%
3
30.0%
8
34.8%
12
80.0%
12
50.0%
1
5.3%
0
0.0%
3
42.9%
2
14.3%
0
0.0%
95
20.5%
Teacher
1
3.8%
3
7.1%
1
5.6%
4
7.8%
3
16.7%
3
5.9%
0
0.0%
2
5.7%
0
0.0%
2
6.1%
3
12.5%
0
0.0%
0
0.0%
6
26.1%
4
26.7%
8
33.3%
1
5.3%
0
0.0%
1
14.3%
1
7.1%
0
0.0%
43
9.3%
Probation
Officer
0
0.0%
2
4.8%
0
0.0%
1
2.0%
0
0.0%
1
2.0%
0
0.0%
0
0.0%
2
11.8%
3
9.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
5.3%
1
14.3%
0
0.0%
10
76.9%
0
0.0%
21
4.5%
Police
Officer
0
0.0%
1
2.4%
0
0.0%
0
0.0%
0
0.0%
1
2.0%
1
12.5%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
4.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
14.3%
0
0.0%
6
1.3%
Other
1
3.8%
5
11.9%
8
44.4%
4
7.8%
2
11.1%
4
7.8%
4
50.0%
3
8.6%
1
5.9%
5
15.2%
14
58.3%
0
0.0%
1
10.0%
4
17.4%
0
0.0%
6
25.0%
0
0.0%
0
0.0%
1
14.3%
3
21.4%
0
0.0%
66
14.3%
Table B12: Youth First Learn about FSC – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Friend
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
9
50.0%
14
46.7%
4
33.3%
14
51.9%
0
0.0%
1
7.7%
1
9.1%
5
29.4%
15
75.0%
10
29.4%
4
14.8%
3
37.5%
0
0.0%
14
50.0%
1
9.1%
3
33.3%
3
100.0%
3
42.9%
1
9.1%
1
16.7%
106
35.3%
Parent /
Guardian
8
44.4%
6
20.0%
6
50.0%
9
33.3%
4
57.1%
8
61.5%
3
27.3%
11
64.7%
5
25.0%
4
11.8%
5
18.5%
4
50.0%
1
100.0%
7
25.0%
1
9.1%
0
0.0%
0
0.0%
2
28.6%
1
9.1%
0
0.0%
85
28.3%
96
School
2
11.1%
7
23.3%
2
16.7%
8
29.6%
2
28.6%
2
15.4%
5
45.5%
3
17.6%
1
5.0%
10
29.4%
10
37.0%
0
0.0%
0
0.0%
10
35.7%
8
72.7%
6
66.7%
0
0.0%
0
0.0%
3
27.3%
1
16.7%
80
26.7%
Teacher
0
0.0%
4
13.3%
0
0.0%
1
3.7%
1
14.3%
0
0.0%
3
27.3%
2
11.8%
0
0.0%
3
8.8%
4
14.8%
0
0.0%
0
0.0%
5
17.9%
7
63.6%
1
11.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
31
10.3%
Probation
Officer
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
15.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.6%
0
0.0%
0
0.0%
0
0.0%
1
14.3%
2
18.2%
6
100.0%
13
4.3%
Police
Officer
0
0.0%
1
3.3%
1
8.3%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
18.2%
0
0.0%
6
2.0%
Other
1
5.6%
0
0.0%
0
0.0%
1
3.7%
1
14.3%
0
0.0%
2
18.2%
4
23.5%
1
5.0%
11
32.4%
9
33.3%
1
12.5%
0
0.0%
8
28.6%
1
9.1%
3
33.3%
0
0.0%
1
16.7%
2
18.2%
0
0.0%
46
15.4%
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda,
Inc.
El Centro del Pueblo
El Nido Family
Centers
Lucille Beserra
Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family
Resource Ctr
Pacoima FSC
The Children's
Collective, Inc.
Toberman
Neighborhood Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
3
11.5%
3
7.1%
1
5.6%
8
15.7%
3
16.7%
13
25.5%
0
0.0%
14
40.0%
2
11.8%
9
27.3%
7
29.2%
6
33.3%
3
30.0%
9
39.1%
1
7.1%
10
41.7%
2
10.5%
3
42.9%
3
42.9%
2
14.3%
0
0.0%
102
22.1%
17
65.4%
11
26.2%
2
11.1%
5
9.8%
13
72.2%
24
47.1%
2
25.0%
3
8.6%
1
5.9%
14
42.4%
2
8.3%
10
55.6%
8
80.0%
17
73.9%
1
6.7%
14
58.3%
2
10.5%
2
28.6%
4
57.1%
2
14.3%
0
0.0%
154
33.3%
1
3.8%
6
14.3%
1
5.6%
2
3.9%
5
27.8%
8
15.7%
1
12.5%
0
0.0%
2
11.8%
0
0.0%
1
4.2%
2
11.1%
2
20.0%
4
17.4%
1
6.7%
2
8.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
39
8.4%
97
10
38.5%
2
4.8%
0
0.0%
1
2.0%
0
0.0%
3
5.9%
0
0.0%
2
5.7%
0
0.0%
0
0.0%
2
8.3%
3
16.7%
2
20.0%
4
17.4%
0
0.0%
2
8.3%
0
0.0%
1
14.3%
1
14.3%
0
0.0%
0
0.0%
33
7.1%
0
0.0%
2
4.8%
0
0.0%
0
0.0%
0
0.0%
1
2.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
4.2%
0
0.0%
1
10.0%
4
17.4%
12
80.0%
1
4.2%
0
0.0%
0
0.0%
1
14.3%
0
0.0%
0
0.0%
23
5.0%
4
15.4%
7
16.7%
3
16.7%
15
29.4%
3
16.7%
8
15.7%
2
25.0%
8
22.9%
3
17.6%
4
12.1%
5
20.8%
4
22.2%
2
20.0%
4
17.4%
0
0.0%
10
41.7%
1
5.3%
1
14.3%
2
28.6%
1
7.1%
1
33.3%
88
19.0%
4
15.4%
7
16.7%
0
0.0%
0
0.0%
0
0.0%
4
7.8%
1
12.5%
2
5.7%
2
11.8%
5
15.2%
0
0.0%
2
11.8%
2
20.0%
1
4.3%
0
0.0%
0
0.0%
1
5.3%
1
14.3%
0
0.0%
9
64.3%
0
0.0%
41
8.9%
Other
5
19.2%
4
9.5%
0
0.0%
6
11.8%
2
11.1%
6
12.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
5
20.8%
2
11.1%
2
20.0%
3
13.0%
0
0.0%
2
8.3%
1
5.3%
0
0.0%
1
14.3%
0
0.0%
0
0.0%
39
8.4%
Counseling
Get Bus
Tokens
Mentoring
Access a
Computer
5
19.2%
13
31.0%
1
5.6%
2
3.9%
0
0.0%
3
5.9%
2
25.0%
16
45.7%
2
11.8%
1
3.0%
1
4.2%
0
0.0%
1
10.0%
3
13.0%
1
6.7%
2
8.3%
6
31.6%
1
14.3%
2
28.6%
0
0.0%
0
0.0%
62
13.4%
Participate in
Youth
Organizations
Barrio Action YFC
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
College
Access
Activities
1736 Family Crisis
Center
Recreation
Site Name
Do better in
school
Academic
Classes/
workshop
Table B13: Youth “Why did you come to this FSC today?” – Fall 2012
1
3.8%
13
31.0%
10
55.6%
28
54.9%
5
31.3%
7
13.7%
2
25.0%
8
23.5%
8
47.1%
9
28.1%
12
52.2%
2
11.1%
1
11.1%
0
0.0%
14
93.3%
13
54.2%
12
63.2%
4
57.1%
2
28.6%
4
28.6%
2
66.7%
157
34.4%
1736 Family Crisis
Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda,
Inc.
El Centro del Pueblo
El Nido Family
Centers
Lucille Beserra
Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family
Resource Ctr
Pacoima FSC
The Children's
Collective, Inc.
Toberman
Neighborhood Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
Other
Counseling
Participate in
Youth
Organizations
College
Access
Activities
Get Bus
Tokens
Mentoring
Access a
Computer
Recreation
Site Name
Do better in
school
Academic
Classes/
workshop
Table B14: Youth “Why did you come to this FSC today?” – Spring 2013
4
7
2
3
3
1
1
2
2
3
22.2%
38.9%
11.1%
16.7%
16.7%
5.6%
5.6%
11.1%
11.1%
16.7%
3
7
10
0
2
0
0
3
2
7
10.0%
23.3%
33.3%
0.0%
6.7%
0.0%
0.0%
10.0%
6.7%
23.3%
0
5
3
2
4
2
0
0
2
0
0.0%
41.7%
25.0%
16.7%
33.3%
16.7%
0.0%
0.0%
16.7%
0.0%
9
2
1
4
3
4
4
4
1
13
33.3%
7.4%
3.7%
14.8%
11.1%
14.8%
14.8%
14.8%
3.7%
48.1%
1
7
0
0
0
0
0
1
0
0
14.3%
100.0%
0.0%
0.0%
0.0%
0.0%
0.0%
14.3%
0.0%
0.0%
3
7
1
1
3
0
2
3
1
2
23.1%
53.8%
7.7%
7.7%
23.1%
0.0%
15.4%
23.1%
7.7%
15.4%
1
1
0
0
4
0
0
3
1
5
9.1%
9.1%
0.0%
0.0%
36.4%
0.0%
0.0%
27.3%
9.1%
45.5%
3
0
4
0
2
0
0
7
1
7
17.6%
0.0%
23.5%
0.0%
11.8%
0.0%
0.0%
41.2%
5.9%
41.2%
0
1
3
1
1
0
0
4
4
10
0.0%
5.0%
15.0%
5.0%
5.0%
0.0%
0.0%
20.0%
20.0%
50.0%
15
12
0
0
0
0
0
3
2
13
44.1%
35.3%
0.0%
0.0%
0.0%
0.0%
0.0%
8.8%
5.9%
38.2%
7
0
1
0
0
1
10
8
0
8
25.9%
0.0%
3.7%
0.0%
0.0%
3.7%
37.0%
29.6%
0.0%
29.6%
1
4
1
1
0
1
0
1
2
3
12.5%
50.0%
12.5%
12.5%
0.0%
12.5%
0.0%
12.5%
25.0%
37.5%
0
0
0
0
0
0
0
1
1
0
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
100.0%
100.0%
0.0%
13
16
2
2
8
1
6
3
1
4
46.4%
57.1%
7.1%
7.1%
28.6%
3.6%
21.4%
10.7%
3.6%
14.3%
8
2
0
0
1
1
0
1
0
3
72.7%
18.2%
0.0%
0.0%
9.1%
9.1%
0.0%
9.1%
0.0%
27.3%
2
7
0
0
2
0
0
2
0
2
22.2%
77.8%
0.0%
0.0%
22.2%
0.0%
0.0%
22.2%
0.0%
22.2%
0
0
0
0
0
0
0
0
0
3
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
100.0%
1
4
0
0
0
0
0
1
0
1
14.3%
57.1%
0.0%
0.0%
0.0%
0.0%
0.0%
14.3%
0.0%
14.3%
0
5
0
0
0
0
1
1
2
3
0.0%
45.5%
0.0%
0.0%
0.0%
0.0%
9.1%
9.1%
18.2%
27.3%
0
3
0
0
1
0
0
1
2
3
0.0%
50.0%
0.0%
0.0%
16.7%
0.0%
0.0%
16.7%
33.3%
50.0%
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
71
90
28
14
34
11
24
49
24
90
23.7%
30.0%
9.3%
4.7%
11.3%
3.7%
8.0%
16.3%
8.0%
30.0%
98
Table B15: Youth “How often have you come to this FSC in the Past Month?” – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
One Time
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
2
7.7%
5
12.2%
1
5.6%
5
9.8%
3
17.6%
8
15.7%
1
12.5%
2
5.7%
1
5.9%
5
15.2%
12
52.2%
2
11.1%
0
0.0%
2
8.7%
10
71.4%
5
20.8%
5
29.4%
0
0.0%
0
0.0%
2
14.3%
0
0.0%
71
15.5%
Two Times
2
7.7%
4
9.8%
0
0.0%
3
5.9%
1
5.9%
5
9.8%
0
0.0%
1
2.9%
3
17.6%
3
9.1%
1
4.3%
3
16.7%
3
30.0%
2
8.7%
1
7.1%
1
4.2%
4
23.5%
0
0.0%
0
0.0%
1
7.1%
1
33.3%
39
8.5%
99
Three
Times
3
11.5%
5
12.2%
5
27.8%
1
2.0%
1
5.9%
8
15.7%
0
0.0%
3
8.6%
0
0.0%
4
12.1%
2
8.7%
2
11.1%
0
0.0%
1
4.3%
0
0.0%
1
4.2%
1
5.9%
0
0.0%
0
0.0%
5
35.7%
0
0.0%
42
9.2%
Four
Times
5
19.2%
5
12.2%
2
11.1%
10
19.6%
3
17.6%
3
5.9%
3
37.5%
3
8.6%
5
29.4%
4
12.1%
2
8.7%
4
22.2%
1
10.0%
3
13.0%
0
0.0%
2
8.3%
4
23.5%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
62
13.6%
Between
five and
Nine Times
5
19.2%
5
12.2%
0
0.0%
8
15.7%
1
5.9%
11
21.6%
3
37.5%
3
8.6%
1
5.9%
6
18.2%
5
21.7%
5
27.8%
4
40.0%
2
8.7%
0
0.0%
2
8.3%
2
11.8%
0
0.0%
1
14.3%
3
21.4%
0
0.0%
67
14.7%
Ten or
more
times
9
34.6%
17
41.5%
10
55.6%
24
47.1%
8
47.1%
16
31.4%
1
12.5%
23
65.7%
7
41.2%
11
33.3%
1
4.3%
2
11.1%
2
20.0%
13
56.5%
3
21.4%
13
54.2%
1
5.9%
4
57.1%
6
85.7%
3
21.4%
2
66.7%
176
38.5%
Total
26
100.0%
41
100.0%
18
100.0%
51
100.0%
17
100.0%
51
100.0%
8
100.0%
35
100.0%
17
100.0%
33
100.0%
23
100.0%
18
100.0%
10
100.0%
23
100.0%
14
100.0%
24
100.0%
17
100.0%
7
100.0%
7
100.0%
14
100.0%
3
100.0%
457
100.0%
Table B16: Youth “How often have you come to this FSC in the Past Month?” – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
One Time
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
0
0.0%
6
20.0%
1
8.3%
7
29.2%
1
14.3%
1
7.7%
2
18.2%
0
0.0%
1
5.0%
8
23.5%
16
64.0%
0
0.0%
0
0.0%
1
3.7%
3
27.3%
3
33.3%
1
33.3%
0
0.0%
2
20.0%
0
0.0%
53
18.2%
Two Times
2
11.8%
4
13.3%
0
0.0%
2
8.3%
0
0.0%
3
23.1%
2
18.2%
0
0.0%
3
15.0%
3
8.8%
2
8.0%
0
0.0%
0
0.0%
1
3.7%
0
0.0%
0
0.0%
1
33.3%
1
14.3%
2
20.0%
1
16.7%
27
9.2%
100
Three
Times
1
5.9%
2
6.7%
4
33.3%
6
25.0%
0
0.0%
0
0.0%
1
9.1%
1
5.9%
3
15.0%
1
2.9%
2
8.0%
1
12.5%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
23
7.9%
Four
Times
2
11.8%
5
16.7%
4
33.3%
0
0.0%
1
14.3%
3
23.1%
5
45.5%
1
5.9%
1
5.0%
6
17.6%
1
4.0%
2
25.0%
1
100.0%
2
7.4%
6
54.5%
0
0.0%
0
0.0%
0
0.0%
4
40.0%
0
0.0%
44
15.1%
Between
five and
Nine Times
5
29.4%
1
3.3%
2
16.7%
3
12.5%
1
14.3%
2
15.4%
1
9.1%
1
5.9%
3
15.0%
10
29.4%
2
8.0%
3
37.5%
0
0.0%
2
7.4%
0
0.0%
2
22.2%
0
0.0%
1
14.3%
0
0.0%
3
50.0%
42
14.4%
Ten or
more
times
7
41.2%
12
40.0%
1
8.3%
6
25.0%
4
57.1%
4
30.8%
0
0.0%
14
82.4%
9
45.0%
6
17.6%
2
8.0%
2
25.0%
0
0.0%
21
77.8%
1
9.1%
4
44.4%
1
33.3%
5
71.4%
2
20.0%
2
33.3%
103
35.3%
Total
17
100.0%
30
100.0%
12
100.0%
24
100.0%
7
100.0%
13
100.0%
11
100.0%
17
100.0%
20
100.0%
34
100.0%
25
100.0%
8
100.0%
1
100.0%
27
100.0%
11
100.0%
9
100.0%
3
100.0%
7
100.0%
10
100.0%
6
100.0%
292
100.0%
Table B17 Youth “Are you enrolled in a Class or Program at this FSC?” – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
101
Yes
No
4
15.4%
13
32.5%
4
22.2%
17
34.0%
4
23.5%
31
64.6%
6
75.0%
32
91.4%
2
11.8%
21
63.6%
17
70.8%
13
72.2%
7
77.8%
16
69.6%
9
60.0%
11
47.8%
3
15.8%
4
66.7%
3
42.9%
10
71.4%
2
66.7%
229
50.6%
9
34.6%
20
50.0%
11
61.1%
28
56.0%
7
41.2%
11
22.9%
0
.0%
0
.0%
11
64.7%
6
18.2%
4
16.7%
5
27.8%
0
.0%
1
4.3%
3
20.0%
6
26.1%
15
78.9%
2
33.3%
1
14.3%
3
21.4%
1
33.3%
144
31.8%
Don't
know
13
50.0%
7
17.5%
3
16.7%
5
10.0%
6
35.3%
6
12.5%
2
25.0%
3
8.6%
4
23.5%
6
18.2%
3
12.5%
0
.0%
2
22.2%
6
26.1%
3
20.0%
6
26.1%
1
5.3%
0
.0%
3
42.9%
1
7.1%
0
.0%
80
17.7%
Total
26
100.0%
40
100.0%
18
100.0%
50
100.0%
17
100.0%
48
100.0%
8
100.0%
35
100.0%
17
100.0%
33
100.0%
24
100.0%
18
100.0%
9
100.0%
23
100.0%
15
100.0%
23
100.0%
19
100.0%
6
100.0%
7
100.0%
14
100.0%
3
100.0%
453
100.0%
Table B18: Youth “Are you enrolled in a Class or Program at this FSC?” – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
No
Don't
know
Total
7
43.8%
14
46.7%
7
58.3%
9
34.6%
1
14.3%
9
69.2%
0
0.0%
17
100.0%
10
50.0%
25
73.5%
13
50.0%
2
25.0%
1
100.0%
14
50.0%
10
90.9%
4
44.4%
0
0.0%
1
14.3%
4
44.4%
2
40.0%
4
25.0%
12
40.0%
5
41.7%
7
26.9%
3
42.9%
2
15.4%
10
90.9%
0
0.0%
7
35.0%
4
11.8%
13
50.0%
3
37.5%
0
0.0%
5
17.9%
1
9.1%
0
0.0%
3
100.0%
4
57.1%
0
0.0%
1
20.0%
5
31.3%
4
13.3%
0
0.0%
10
38.5%
3
42.9%
2
15.4%
1
9.1%
0
0.0%
3
15.0%
5
14.7%
0
0.0%
3
37.5%
0
0.0%
9
32.1%
0
0.0%
5
55.6%
0
0.0%
2
28.6%
5
55.6%
2
40.0%
16
100.0%
30
100.0%
12
100.0%
26
100.0%
7
100.0%
13
100.0%
11
100.0%
17
100.0%
20
100.0%
34
100.0%
26
100.0%
8
100.0%
1
100.0%
28
100.0%
11
100.0%
9
100.0%
3
100.0%
7
100.0%
9
100.0%
5
100.0%
150
51.2%
84
28.7%
59
20.1%
293
100.0%
102
Table B21: Youth Surveys completed by Gender and Center – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Male
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
103
7
26.9%
26
65.0%
5
27.8%
19
38.0%
7
38.9%
20
40.0%
5
62.5%
6
17.6%
10
62.5%
15
46.9%
7
29.2%
15
83.3%
5
50.0%
13
59.1%
3
20.0%
18
75.0%
4
21.1%
2
28.6%
1
14.3%
8
57.1%
0
.0%
196
43.1%
Female
19
73.1%
14
35.0%
13
72.2%
31
62.0%
11
61.1%
30
60.0%
3
37.5%
28
82.4%
6
37.5%
17
53.1%
17
70.8%
3
16.7%
5
50.0%
9
40.9%
12
80.0%
6
25.0%
15
78.9%
5
71.4%
6
85.7%
6
42.9%
3
100.0%
259
56.9%
Total
26
100.0%
40
100.0%
18
100.0%
50
100.0%
18
100.0%
50
100.0%
8
100.0%
34
100.0%
16
100.0%
32
100.0%
24
100.0%
18
100.0%
10
100.0%
22
100.0%
15
100.0%
24
100.0%
19
100.0%
7
100.0%
7
100.0%
14
100.0%
3
100.0%
455
100.0%
Table B22: Youth Surveys completed by Gender and Center – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Male
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
104
4
23.5%
16
53.3%
9
75.0%
17
65.4%
2
28.6%
7
53.8%
5
45.5%
3
17.6%
18
90.0%
9
26.5%
12
44.4%
6
75.0%
0
0.0%
12
42.9%
3
27.3%
9
100.0%
3
100.0%
1
14.3%
10
100.0%
4
66.7%
150
50.5%
Female
13
76.5%
14
46.7%
3
25.0%
9
34.6%
5
71.4%
6
46.2%
6
54.5%
14
82.4%
2
10.0%
25
73.5%
15
55.6%
2
25.0%
1
100.0%
16
57.1%
8
72.7%
0
0.0%
0
0.0%
6
85.7%
0
0.0%
2
33.3%
147
49.5%
Total
17
100.0%
30
100.0%
12
100.0%
26
100.0%
7
100.0%
13
100.0%
11
100.0%
17
100.0%
20
100.0%
34
100.0%
27
100.0%
8
100.0%
1
100.0%
28
100.0%
11
100.0%
9
100.0%
3
100.0%
7
100.0%
10
100.0%
6
100.0%
297
100.0%
Table B23: Youth Surveys completed by Age and Center – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
13-14
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
105
15
60.0%
24
61.5%
6
33.3%
25
51.0%
12
66.7%
23
46.9%
5
62.5%
11
31.4%
4
25.0%
6
20.0%
6
25.0%
6
35.3%
4
40.0%
19
86.4%
0
.0%
21
91.3%
4
21.1%
4
57.1%
3
42.9%
4
28.6%
1
33.3%
203
45.8%
15-17
Total
10
40.0%
15
38.5%
12
66.7%
24
49.0%
6
33.3%
26
53.1%
3
37.5%
24
68.6%
12
75.0%
24
80.0%
18
75.0%
11
64.7%
6
60.0%
3
13.6%
10
100.0%
2
8.7%
15
78.9%
3
42.9%
4
57.1%
10
71.4%
2
66.7%
240
54.2%
25
100.0%
39
100.0%
18
100.0%
49
100.0%
18
100.0%
49
100.0%
8
100.0%
35
100.0%
16
100.0%
30
100.0%
24
100.0%
17
100.0%
10
100.0%
22
100.0%
10
100.0%
23
100.0%
19
100.0%
7
100.0%
7
100.0%
14
100.0%
3
100.0%
443
100.0%
Table B24: Youth Surveys completed by Age and Center – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
106
13-14
15-17
Total
12
70.6%
19
63.3%
6
60.0%
10
41.7%
5
71.4%
3
23.1%
2
18.2%
8
47.1%
1
5.3%
5
15.6%
4
14.8%
4
50.0%
0
0.0%
20
71.4%
0
0.0%
8
100.0%
0
0.0%
5
71.4%
3
30.0%
2
40.0%
117
40.8%
5
29.4%
11
36.7%
4
40.0%
14
58.3%
2
28.6%
10
76.9%
9
81.8%
9
52.9%
18
94.7%
27
84.4%
23
85.2%
4
50.0%
1
100.0%
8
28.6%
10
100.0%
0
0.0%
3
100.0%
2
28.6%
7
70.0%
3
60.0%
170
59.2%
17
100.0%
30
100.0%
10
100.0%
24
100.0%
7
100.0%
13
100.0%
11
100.0%
17
100.0%
19
100.0%
32
100.0%
27
100.0%
8
100.0%
1
100.0%
28
100.0%
10
100.0%
8
100.0%
3
100.0%
7
100.0%
10
100.0%
5
100.0%
287
100.0%
Table B25: Youth Current Educational Status – Fall 2012
Out of
School
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
2
7.7%
8
20.0%
3
16.7%
3
6.1%
2
11.1%
4
8.0%
0
.0%
1
2.9%
1
5.6%
9
27.3%
2
8.3%
0
.0%
2
20.0%
3
13.0%
2
13.3%
4
16.7%
2
10.5%
0
.0%
1
14.3%
0
.0%
0
.0%
49
10.7%
107
Attend Public
School
20
76.9%
28
70.0%
14
77.8%
44
89.8%
14
77.8%
36
73.5%
8
100.0%
22
62.9%
12
66.7%
13
39.4%
21
87.5%
15
83.3%
6
60.0%
19
82.6%
12
80.0%
18
75.0%
15
78.9%
6
85.7%
6
85.7%
13
92.9%
3
100.0%
345
75.3%
Attend
Private
School
5
19.2%
2
5.0%
4
22.2%
0
.0%
1
5.6%
8
16.3%
0
.0%
9
25.7%
2
11.1%
3
9.1%
1
4.2%
1
5.6%
1
10.0%
0
.0%
0
.0%
2
8.3%
3
15.8%
1
14.3%
0
.0%
1
7.1%
0
.0%
44
9.6%
Home
Schooled
0
.0%
3
7.5%
0
.0%
0
.0%
1
5.6%
1
2.1%
0
.0%
2
5.7%
1
5.6%
9
27.3%
0
.0%
2
11.1%
1
10.0%
1
4.3%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
21
4.6%
Table B26: Youth Current Educational Status – Spring 2013
Out of
School
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
0
0.0%
5
16.7%
2
16.7%
4
14.8%
0
0.0%
1
7.7%
0
0.0%
2
11.8%
4
20.0%
7
20.6%
2
7.4%
1
12.5%
0
0.0%
2
7.1%
1
9.1%
1
11.1%
0
0.0%
0
0.0%
0
0.0%
1
16.7%
33
11.0%
108
Attend Public
School
15
83.3%
19
63.3%
10
83.3%
18
66.7%
6
85.7%
10
76.9%
11
100.0%
13
76.5%
15
75.0%
13
38.2%
25
92.6%
7
87.5%
1
100.0%
26
92.9%
10
90.9%
8
88.9%
3
100.0%
7
100.0%
10
90.9%
4
66.7%
231
77.0%
Attend
Private
School
1
5.6%
7
23.3%
0
0.0%
3
11.1%
1
14.3%
3
23.1%
0
0.0%
1
5.9%
2
10.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
7.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
20
6.7%
Home
Schooled
2
11.1%
1
3.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
11.8%
3
15.0%
16
47.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
16.7%
25
8.3%
Table B27: Youth Ethnicity by Center – Fall 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal
FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family
Resource Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Black
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
0
.0%
3
7.5%
5
27.8%
3
6.0%
4
22.2%
13
26.5%
0
.0%
0
.0%
0
.0%
1
3.0%
2
8.3%
1
5.6%
0
.0%
2
8.7%
0
.0%
2
8.3%
1
5.3%
2
28.6%
1
14.3%
4
28.6%
0
.0%
44
9.6%
White
Hispanic
1
3.8%
1
2.5%
0
.0%
1
2.0%
2
11.1%
0
.0%
0
.0%
0
.0%
0
.0%
1
3.0%
0
.0%
0
.0%
1
10.0%
2
8.7%
0
.0%
2
8.3%
1
5.3%
0
.0%
0
.0%
0
.0%
0
.0%
12
2.6%
109
24
92.3%
30
75.0%
9
50.0%
34
68.0%
7
38.9%
29
59.2%
7
87.5%
32
91.4%
12
75.0%
29
87.9%
21
87.5%
11
61.1%
9
90.0%
18
78.3%
14
93.3%
19
79.2%
11
57.9%
4
57.1%
4
57.1%
6
42.9%
2
100.0%
332
72.8%
Asian/
Pacific
Islander
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
4
22.2%
0
.0%
1
4.3%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
0
.0%
5
1.1%
Bi-racial/
Multiracial
0
.0%
4
10.0%
4
22.2%
4
8.0%
5
27.8%
5
10.2%
0
.0%
3
8.6%
1
6.3%
0
.0%
1
4.2%
0
.0%
0
.0%
0
.0%
1
6.7%
0
.0%
0
.0%
1
14.3%
2
28.6%
2
14.3%
0
.0%
33
7.2%
Other
1
3.8%
2
5.0%
0
.0%
8
16.0%
0
.0%
2
4.1%
1
12.5%
0
.0%
3
18.8%
2
6.1%
0
.0%
2
11.1%
0
.0%
0
.0%
0
.0%
1
4.2%
6
31.6%
0
.0%
0
.0%
2
14.3%
0
.0%
30
6.6%
Total
26
100.0%
40
100.0%
18
100.0%
50
100.0%
18
100.0%
49
100.0%
8
100.0%
35
100.0%
16
100.0%
33
100.0%
24
100.0%
18
100.0%
10
100.0%
23
100.0%
15
100.0%
24
100.0%
19
100.0%
7
100.0%
7
100.0%
14
100.0%
2
100.0%
456
100.0%
Table B28: Youth Ethnicity by Center – Spring 2013
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal
FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family
Resource Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
West LA FSC
WLCAC
Youth Policy Institute
Total
Black
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
0
0.0%
1
3.3%
4
33.3%
0
0.0%
2
28.6%
5
38.5%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
33.3%
15
5.1%
White
Hispanic
0
0.0%
1
3.3%
2
16.7%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
1
5.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.6%
0
0.0%
1
11.1%
0
0.0%
0
0.0%
0
0.0%
1
16.7%
8
2.7%
110
13
76.5%
23
76.7%
6
50.0%
23
88.5%
3
42.9%
6
46.2%
8
72.7%
12
70.6%
18
90.0%
30
88.2%
27
100.0%
5
83.3%
1
100.0%
22
78.6%
9
81.8%
6
66.7%
2
66.7%
6
100.0%
10
100.0%
3
50.0%
233
79.3%
Asian/
Pacific
Islander
0
0.0%
1
3.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
2.9%
0
0.0%
0
0.0%
0
0.0%
1
3.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
1.0%
Bi-racial/
Multiracial
1
5.9%
1
3.3%
0
0.0%
2
7.7%
0
0.0%
2
15.4%
0
0.0%
3
17.6%
0
0.0%
3
8.8%
0
0.0%
0
0.0%
0
0.0%
1
3.6%
2
18.2%
1
11.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
16
5.4%
Other
3
17.6%
3
10.0%
0
0.0%
1
3.8%
2
28.6%
0
0.0%
2
18.2%
2
11.8%
1
5.0%
0
0.0%
0
0.0%
1
16.7%
0
0.0%
2
7.1%
0
0.0%
1
11.1%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
19
6.5%
Total
17
100.0%
30
100.0%
12
100.0%
26
100.0%
7
100.0%
13
100.0%
11
100.0%
17
100.0%
20
100.0%
34
100.0%
27
100.0%
6
100.0%
1
100.0%
28
100.0%
11
100.0%
9
100.0%
3
100.0%
6
100.0%
10
100.0%
6
100.0%
294
100.0%
Appendix C: Executive Director Questionnaire
111
Figure C1: Executive Director Questionnaire
112
113