Los Angeles FamilySource Network
Customer Satisfaction Survey
2011-2012 Program Year
Prepared for: City of Los Angeles
Community Development Department
Authors:
Richard W. Moore. Ph.D.
Robin N. Patch, M.P.P.
March 4, 2013
The College of Business & Economics
Table of Contents
Overview ...........................................................................................................................................1
Study Approach .................................................................................................................................1
Sample....................................................................................................................................................... 2
Figure 1: Total Surveys Completed by Round ....................................................................................... 3
Table 1: Adult Response Data by Center - Comparison by Survey Term .............................................. 4
Table 2: Youth Response Data by Center – Comparison by Survey Term ............................................ 5
Response Analysis ..................................................................................................................................... 5
Table 3: Adult Response Data – NA, Skipped, & Correlations with Overall Satisfaction ...................... 6
Adult Survey Results ..........................................................................................................................7
Overall Satisfaction ................................................................................................................................... 7
Figure 2: Adult Survey – “Average Score on Overall Satisfaction Questions ........................................ 7
Satisfaction with Staff ............................................................................................................................... 8
Figure 3: Adult Survey – Satisfaction with FSC Staff ............................................................................. 8
Satisfaction with Facilities......................................................................................................................... 8
Figure 4: Adult Survey – Satisfaction with FSC Facilities ....................................................................... 9
Satisfaction with Services ......................................................................................................................... 9
Figure 5: Adult Survey – Satisfaction with FSC Services...................................................................... 10
Would Recommend Center .................................................................................................................... 10
Figure 6: Adult Survey – “Would You Recommend this Center to Someone like Yourself?” ............. 11
How Clients Learned About FSC.............................................................................................................. 11
Figure 7: Adult Survey –“ How did you First Learn About this FSC?” ................................................. 12
Reason for Coming to FSC ....................................................................................................................... 12
Figure 8: Adult Survey – “Why did you come to this Center today?”................................................. 13
Frequency of Visits to FSC ....................................................................................................................... 13
Figure 9: Adult Survey – “How Often have you Come to this FSC in the Past Month?” ..................... 14
Enrolled in a Class at FSC ........................................................................................................................ 14
Figure 10: Adult Survey – “Are you Currently Enrolled in a Class or Program at this FSC?” .............. 15
Adult Demographics................................................................................................................................ 15
Figure 11: Adult Surveys Completed by Language.............................................................................. 16
Figure 12: Adult Survey – Participant Gender..................................................................................... 16
Figure 13: Adult Survey – Participant Age .......................................................................................... 17
ii
Figure 14: Adult Survey – Highest Level of Education Completed...................................................... 17
Figure 15: Adult Survey – Participant Ethnicity .................................................................................. 18
Figure 16: Adult Survey – Adult Employment Characteristics ............................................................ 18
Youth Survey Results .......................................................................................................................19
Table 4: Response Data – NA, Skipped, & Correlations with Overall Satisfaction .................................. 19
Overall Satisfaction ................................................................................................................................. 20
Figure 17: Youth Survey – Overall Satisfaction with FSC .................................................................... 20
Satisfaction with Staff ............................................................................................................................. 20
Figure 17: Youth Survey – Satisfaction with FSC Staff ........................................................................ 21
Satisfaction with Facilities....................................................................................................................... 21
Figure 18: Youth Survey – Satisfaction with FSC Facilities .................................................................. 22
Satisfaction with Services ....................................................................................................................... 22
Figure 19: Youth Survey – Satisfaction with FSC Services ................................................................... 23
Satisfaction Summary ............................................................................................................................. 23
Would Recommend Center .................................................................................................................... 23
Figure 20: Youth Survey – Would You Recommend this Center to Someone like Yourself?.............. 24
How Clients Learned About FSC.............................................................................................................. 24
Figure 21: Youth Survey – How did you First Learn About this FSC? .................................................. 25
Reason for Coming to FSC ....................................................................................................................... 25
Figure 22: Youth Survey – Why did you come to this Center Today?................................................. 26
Frequency of Visits to FSC ....................................................................................................................... 26
Figure 23: Youth Survey – How often have you come to this FSC in the Past Month? ...................... 27
Enrolled in Class at FSC ........................................................................................................................... 27
Figure 24: Youth Survey – Are you Currently Enrolled in a Class or Program at this FSC? ................. 27
Youth Demographics ............................................................................................................................... 28
Figure 25: Youth Surveys Completed by Language ............................................................................. 28
Figure 26: Youth Survey – Participant Gender .................................................................................... 29
Figure 27: Youth Survey – Participant Age.......................................................................................... 30
Figure 28: Youth Survey – Current Educational Status ....................................................................... 30
Figure 29: Youth Survey – Participant Ethnicity.................................................................................. 31
Executive and Program Directors’ Satisfaction with CDD ...................................................................32
Figure 30: Executive and Program Directors’ Overall Satisfaction with CDD ..................................... 32
iii
Figure 31: Executive and Program Directors’ Satisfaction with CDD Services .................................... 33
Figure 32: Executive and Program Directors’ Satisfaction with CDD Staff ......................................... 34
Conclusion .......................................................................................................................................34
Appendix A: Adult Questionnaire and Results ...................................................................................35
Figure A1: Adult Questionnaire .............................................................................................................. 36
Table A1: Adult Overall Satisfaction by Site – Fall 2011 ......................................................................... 40
Table A2: Adult Overall Satisfaction by Site Spring – 2012 ..................................................................... 41
Table A3: Adult Satisfaction with Staff – Fall 2011 ................................................................................. 42
Table A4: Adult Satisfaction with Staff – Spring 2012 ............................................................................ 43
Table A5: Adult Satisfaction with Facilities – Fall 2011........................................................................... 43
Table A6: Adult Satisfaction with Facilities – Spring 2012 ...................................................................... 45
Table A7: Adult Satisfaction with Services – Fall 2011 ........................................................................... 46
Table A8: Adult Satisfaction with Services – Spring 2012 ....................................................................... 47
Table A9: Adult Recommend Center – Fall 2011 .................................................................................... 48
Table A10: Adult Recommend Center – Spring 2012 ............................................................................. 49
Table A11: Adult First Learn about FSC – Fall 2011 ................................................................................ 50
Table A12: Adult First Learn about FSC – Spring 2012............................................................................ 51
Table A13: Adult “Why did you come to this FSC today?” – Fall 2011 ................................................... 52
Table A14: Adult “Why did you come to this FSC today?” – Spring 2012 .............................................. 53
Table A15: Adult “How Often Have you come to this FSC in the Past Month?”– Fall 2011 ................... 54
Table A16: Adult “How Often Have you come to this FSC in the Past Month?” – Spring 2012 ............. 55
Table A17: Adult “Are you Enrolled in a Class or Program at this FSC?” – Fall 2011 .............................. 56
Table A18: Adult “Are you enrolled in a Class or Program at this FSC?” – Spring 2012 ......................... 57
Table A19: Adult Surveys completed by Language and Center – Fall 2011 ............................................ 58
Table A20: Adult Surveys completed by Language and Center – Spring 2012 ....................................... 59
Table A21: Adult Surveys completed by Gender and Center – Fall 2011 ............................................... 60
Table A22: Adult Surveys completed by Gender and Center – Spring 2012 .......................................... 61
Table A23: Adult Surveys completed by Age and Center – Fall 2011 ..................................................... 62
Table A24: Adult Surveys completed by Age and Center – Spring 2012 ................................................ 63
Table A25: Adult Participant Other Characteristics by Center – Fall 2011 ............................................. 64
Table A26: Adult Participant Other Characteristics by Center – Spring 2012......................................... 65
Table A27: Adult Participant Highest Education Level Completed – Fall 2011....................................... 66
iv
Table A28: Adult Participant Highest Education Level Completed – Spring 2012 .................................. 67
Table A29: Adult Ethnicity by Center – Fall 2011.................................................................................... 68
Table A30: Adult Ethnicity by Center – Spring 2012 ............................................................................... 69
Appendix B: Youth Questionnaire and Results ..................................................................................70
Figure B1: Youth Questionnaire .............................................................................................................. 71
Table B1: Youth Overall Satisfaction by Center – Fall 2011 .................................................................... 75
Table B2: Youth Overall Satisfaction by Center – Spring 2012 ............................................................... 76
Table B3: Youth Satisfaction with Staff – Fall 2011 ................................................................................ 77
Table B4: Youth Satisfaction with Staff – Spring 2012 ............................................................................ 78
Table B5: Youth Satisfaction with Facilities – Fall 2011 .......................................................................... 79
Table B6: Youth Satisfaction with Facilities – Spring 2012 ..................................................................... 80
Table B7: Youth Satisfaction with Services – Fall 2011 ........................................................................... 81
Table B8: Youth Satisfaction with Services – Spring 2012 ...................................................................... 82
Table B9: Youth Recommend Center – Fall 2011 ................................................................................... 83
Table B10: Youth Recommend Center – Spring 2012 ............................................................................. 84
Table B11: Youth First Learn about FSC – Fall 2011................................................................................ 85
Table B12: Youth First Learn about FSC – Spring 2012 ........................................................................... 86
Table B13: Youth “Why did you come to this FSC today?” – Fall 2011 .................................................. 87
Table B14: Youth “Why did you come to this FSC today?” – Spring 2012 .............................................. 88
Table B15: Youth “How often have you come to this FSC in the Past Month?” – Fall 2011 .................. 89
Table B16: Youth “How often have you come to this FSC in the Past Month?” – Spring 2012.............. 90
Table B17 Youth “Are you enrolled in a Class or Program at this FSC?” – Fall 2011 .............................. 91
Table B18: Youth “Are you enrolled in a Class or Program at this FSC?” – Spring 2012 ........................ 92
Table B19: Youth Surveys completed by Language and Center – Fall 2011 ........................................... 93
Table B20: Youth Surveys completed by Language and Center – Spring 2012 ...................................... 94
Table B21: Youth Surveys completed by Gender and Center – Fall 2011 .............................................. 95
Table B22: Youth Surveys completed by Gender and Center – Spring 2012 .......................................... 96
Table B23: Youth Surveys completed by Age and Center – Fall 2011 .................................................... 97
Table B24: Youth Surveys completed by Age and Center – Spring 2012................................................ 98
Table B25: Youth Current Educational Status – Fall 2011 ...................................................................... 99
Table B26: Youth Current Educational Status – Spring 2012 ................................................................ 100
Table B27: Youth Ethnicity by Center – Fall 2011 ................................................................................. 101
v
Table B28: Youth Ethnicity by Center – Spring 2012 ............................................................................ 102
Appendix C: Executive Director Questionnaire ................................................................................ 103
Figure C1: Executive Director Questionnaire ........................................................................................ 104
vi
Overview
The FamilySource Network provides educational, financial, health, family, and youth services to low-income
residents throughout the City of Los Angeles. The Network operates 21 FamilySource Centers (FSCs) throughout
the City, and is overseen by the Los Angeles Community Development Department (CDD). CDD is committed to
making the FamilySource Network a performance driven system. CDD measures each contractors performance
in four areas: Customer Satisfaction, Outcomes, Flow (volume of clients), and Administrative Performance. This
Performance measurement system is often referred to as SOFA, to represent the four dimensions of
performance. The Consulting Center at the College of Business and Economics, California State University,
Northridge, contracted with the CDD to evaluate customer satisfaction in the system. To do so we surveyed
youth and adult FSC participants during the 2011-2012 program year in the fall and spring. This report presents
the results of these two surveys. The customer satisfaction data in this report are designed to help individual
FSCs track their clients’ satisfaction over time and to provide feedback they need to improve service.
In Fall 2011 a total of 1552 adults and 681 youths completed a customer satisfaction questionnaire. In Spring
2012 987 adults and 359 youth completed the survey. The number of respondents has increased significantly
since surveying began in Spring 2010. In Spring 2011 we visited each FSC twice instead of once, which accounts
for some of the increase. In Fall 2011 we changed the satisfaction rating scale from a 10 point scale to a 5 point
scale, to simplify the survey and make it easier for clients to understand scale. Therefore, in this report we only
compare customer satisfaction data from Fall 2011 and Spring 2012, not to previous terms.
Both adult and youth clients report high satisfaction during the 2011-2012 program year. Across all 21 centers
average adult satisfaction was 4.59 on a 5 point scale in Fall 2011, and was 4.64 in Spring 2012. Average overall
satisfaction for youth was 4.47 in Fall 2011 and 4.50 in Spring 2012. Because we modified the rating scale for
satisfaction in Fall 2011, we cannot compare the 2011-2012 program year results to previous years.
In addition to surveying adult and youth program participants, we also asked program directors and executive
directors from each FSC to rate their satisfaction with the Community Development Department. Results show
steady improvement in overall satisfaction among directors. Executive directors rated the quality of guidance
and support from CDD staff as 7.52 on a 10 point scale, which increased from 7.15, in the previous year.
Similarly, the rating of CDD’s quality of service improved to 7.70 from 7.09 in the previous year.
This report presents the detailed results of all three surveys. We begin with an analysis of the Adult survey,
followed by the Youth survey, and finish up with the Executive Director/Program Director’s Satisfaction with
CDD survey. In each case we present overall findings for each population and then provide detailed results for
individual FSCs as an appendix.
Study Approach
The study was designed to measure customer satisfaction for three key groups:
• Adult clients in the FamilySource Center
• Youth clients in the FamilySource Center
• Executive and Program directors of FamilySource Centers
1
We asked both adult and youth clients to rate their overall satisfaction with the services they received from their
FSC, and to also rate specific aspects of each FSC. Questionnaires were designed specifically for each
population, though youth and adults were asked several of the same questions. In each case we used focus
groups to derive the aspects of service that drive customer satisfaction. In the case of adult and youth clients,
we conducted focus groups with clients, FamilySource Center managers, and CDD Staff. In the case of
FamilySource Center Executive Directors, we conducted focus groups with Executive Directors and City Staff.
The questionnaire for youth and adult participants was revised for the 2011-2012 program year based on our
analysis of previous survey results, as well as comments from our advisory group—which consists of CDD staff
and FSC directors. We simplified the wording of some questions, and dropped items that were confusing or
redundant. Overall satisfaction measures remained the same, but the scale was changed from a 10 point scale
to a five point scale to make it clearer and easier to conceptualize.
In the adult and youth surveys we collected data on the following dimensions of FamilySource Centers:
•
•
•
•
Overall Satisfaction
Satisfaction with staff performance
Satisfaction with facilities
Satisfaction with center services.
Overall satisfaction was gauged by three questions, and the other three dimensions of satisfaction (staff,
facilities, and center services) had a total of 17 questions between them. All satisfaction questions used a scale
of 1 to 5. We also collected data on client demographics, why clients came to the center, and how often they
came to the center. The full survey questionnaires for adult and youth participants are presented in Appendices
A and B, respectively.
Sample
In Fall 2011 adult and youth surveys were conducted during October and November. In Spring 2012 both surveys
were conducted in March, i and early April. In both periods we visited each FSC on two separate days, and each
time our goal was to survey every client who came through the door. We collaborated with each FSC to choose
one day when they anticipated a high volume of youth clients, and one day primarily for adult clients. We
planned to have enumerators spend 7.5 hours at each site during each visit. In both survey terms during the
2011-2012 program year we achieved a high response rate, with less than 3% of participants declining to
complete a survey. As Figure 1, below, indicates the total number of surveys collected has varied over time, and
the largest response occurred in Fall 2011 for both youths and adults. We also note there we find more clients
at centers in the fall and fewer in the spring consistently. Tables 1 and 2 display the total number of adult and
youth surveys collected by center since Spring 2010. Most centers experienced an increase in both adult and
youth responses over time.
2
Figure 1: Total Surveys Completed by Round
2500
2233
2000
1500
1460
1000
500
0
997
652
542
1346
1306
1062
987
681
463
359
244
110
Spring 2010
(1)
1552
Fall 2010
(2)
Spring 2011
(3)
Fall 2011
(4)
3
Spring 2012
(5)
Total Adult
Total Youth
Grand Total
Table 1: Adult Response Data by Center - Comparison by Survey Term
Spring
Fall
Spring
Center
2012
2011
2011
1736 FCC
39
60
37
Barrio Action YFC
70
110
50
Bradley Milken FSC
77
134
78
CCNP
Children's Collective
CMHP
Community Build
Community Care at Home
Cypress Park FSC
El Centro De Ayuda
El Centro Del Pueblo
El Nido FSC
Lucille Beserra Roybal FSC
NEW Canoga Park
NEW Van Nuys
Oakwood FSC
Pacoima FSC
Toberman Neighborhood Center
Tom Bradley FSC
WLCAC
Youth Policy Institute
Adult Survey Total
51
30
64
61
16
42
55
28
98
28
30
27
30
46
20
82
38
55
987
108
34
48
130
9
64
74
59
85
43
80
15
53
83
42
220
7
94
1552
4
135
41
48
50
9
37
45
43
63
46
54
37
48
64
58
50
18
51
1062
Fall
2010
Spring
2010
38
63
52
19
81
28
65
29
32
48
2
56
80
47
96
25
94
55
35
35
44
58
16
27
997
43
7
13
16
18
15
20
6
45
27
23
15
43
35
30
27
22
9
542
Table 2: Youth Response Data by Center – Comparison by Survey Term
Spring
Fall
Spring
Center
2012
2011
2011
1736 FCC
4
12
5
Barrio Action YFC
39
23
18
Bradley Milken FSC
31
34
61
CCNP
Children's Collective
CMHP
Community Build
Community Care at Home
Cypress Park FSC
El Centro De Ayuda
El Centro Del Pueblo
El Nido FSC
Lucille Beserra Roybal FSC
NEW Canoga Park
NEW Van Nuys
Oakwood FSC
Pacoima FSC
Toberman Neighborhood Center
Tom Bradley FSC
WLCAC
Youth Policy Institute
Youth Survey Total
29
30
0
21
2
28
60
15
12
13
11
4
31
7
1
17
0
4
359
88
53
12
25
7
29
107
33
61
3
16
4
74
14
46
21
6
13
681
14
2
1
11
6
0
5
20
5
6
6
2
37
0
0
11
25
9
244
Fall
2010
Spring
2010
6
21
77
0
10
26
22
16
3
14
26
9
13
27
42
16
33
22
79
4
12
4
16
1
463
5
0
0
5
4
8
23
7
1
7
0
7
0
2
5
0
0
0
110
Response Analysis
To evaluate the effectiveness of the questionnaire we analyzed each satisfaction question in two ways. First, we
analyzed how many clients completed each question and how many skipped the question. Second, we
calculated the correlation between the rating of each individual question with the overall satisfaction question.
A significant positive correlation indicated that the element of service being rated did drive overall satisfaction
and thus center managers should pay attention to it. Similarly, if a large percentage of respondents skipped the
question, then we concluded that the question was either confusing or irrelevant to overall satisfaction. Table 3,
below, shows the correlation between each elemental question and overall satisfaction on the adult survey, as
well as the response rate for each question.
5
Table 3: Adult Response Data – NA, Skipped, & Correlations with Overall Satisfaction
Spring 2012
Fall 2011
% No
Correlation
% No
Correlation
Satisfaction Element
Response or W/Overall Response or W/Overall
N/A
Satisfaction
N/A
Satisfaction
Response to your phone calls
19.05%
.48
24.42%
.44
Amount of paperwork required
18.24%
.42
20.49%
.42
Ability of staff to answer questions quickly
12.16%
.44
13.92%
.45
Respect the staff shows you
11.55%
.50
13.34%
.47
Waiting time for services
13.58%
.48
14.56%
.44
Availability of staff who speaks your language
10.84%
.35
12.24%
.44
The cleanliness of this FSC
9.52%
.36
11.47%
.45
The visibility of “FSC” signs
10.44%
.39
13.53%
.40
Access to this center by public transportation
22.29%
.42
25.77%
.39
Quality of computers and other equipment
29.28%
.33
26.42%
.44
Overall effectiveness of programs
18.24%
.56
19.59%
.55
Quality of workshops and classes
21.58%
.52
23.26%
.52
Quality of counseling
28.06%
.57
31.70%
.50
Help finding a job
41.54%
.45
41.49%
.46
Services to help your children
31.41%
.52
33.70%
.51
Mix of services available at FSC and its partners
24.21%
.48
26.80%
.57
The hours that this FSC is open
18.64%
.48
18.43%
.51
All correlations were statistically significant at the .01 level for both Fall 2011and Spring 2012. These correlations
suggest that the aspects of service that drove customer satisfaction the most were satisfaction with center
hours, services for clients’ children, and quality of counseling received. In Fall 2011 there was a high correlation
between “mix of services available” and overall satisfaction (.57), but this correlation dropped significantly in
Spring 2012 (.48). In both terms overall satisfaction and “overall effectiveness of programs” were highly
correlated (.56 in Spring and .55 in Fall), which suggests that participants who are satisfied with FSC programs
offered at the center are also satisfied with the center overall. The “quality of counseling” and “quality of
workshops/classes” are also highly correlated with overall satisfaction in both survey terms (.57 and .52 for
Spring 2012 and .50 and .52 for Fall 2011) as is “services to help your children” (.52 in Spring 2012 and.51 in Fall
2011). These correlations also let FSC staff know which program elements to focus their efforts on when they
want to increase overall customer satisfaction.
Response rates for nearly all questions were higher in Spring 2012 than Fall 2011, which indicates that in Spring
2012 respondents filled out the questionnaire more completely than respondents in Fall 2011. This may be the
results of better data collection or may indicate that more clients are making use of more Center services. In
both terms adult response rates were fairly high for each question except the “help finding a job” question
(58.46% of respondents answered this questions in Spring and 58.51% in Fall). However, help with job
placement is not one of the primary services that the FamilySource program provides, so this explains why over
58% of respondents did not answer this question in both terms.
6
Adult Survey Results
In this section we analyze all questions from the adult survey conducted in Fall 2011 and Spring 2012. Youth
data are covered in the following section, beginning on page 19.
Overall Satisfaction
Customer satisfaction across the 21 FSCs was exceptionally high in both Fall 2011 and Spring 2012. We asked
three questions to measure participants’ overall satisfaction 1) overall satisfaction with services received, 2)
level to which services have met clients’ expectations, and 3) visit to center was valuable. On the three aspects
of overall satisfaction measured, average scores were very good in both Fall 2011 and Spring 2012, though
respondents reported higher satisfaction on all three aspects in Spring 2012. This suggests that FamilySource
centers have improved their services over time, which is reflected by higher satisfaction scores in Spring. See
Appendix A, Tables A1 and A2 for overall satisfaction ratings by site.
Figure 2: Adult Survey – “Average Score on Overall Satisfaction Questions
4.67
Overall Satisfaction
4.59
4.64
Have Services met Your Expectations
4.52
4.55
Visit to Center was Valuable
4.58
1.00
2.00
3.00
7
4.00
5.00
Spring 2012
Fall 2011
Satisfaction with Staff
In service organizations like FSCs, staff performance drives the performance of the organization. Our
questionnaire asked a series of questions about participants’ satisfaction with specific aspects of staff service. As
figure 3 below shows, clients remain highly satisfied with the performance of staff across the system. In Spring
2012 average scores on all six aspects that drive satisfaction with staff were equal to or than Fall 2011, which
suggests that FSC staff have increased their efforts to provide excellent customer service. In both survey periods
adult participants were particularly satisfied with the respect that staff shows clients. (See Appendix A, Tables A3
and A4 for satisfaction with staff by center).
Figure 3: Adult Survey – Satisfaction with FSC Staff
4.65
4.61
Staff's Ability to Speak your Language
4.41
4.40
Waiting Time for Services
4.67
4.60
Respect Staff Shows Clients
4.54
4.54
Staff Response to Questions
Spring 2012
Fall 2011
4.39
4.33
Amount of Paperwork Required
4.47
4.43
Response to Phone Calls
1.00
2.00
3.00
4.00
5.00
Satisfaction with Facilities
We asked four specific questions about the FSC’s facilities and found continuing high levels of satisfaction with
all aspects. Figure 4 shows that similar to satisfaction with staff, adult satisfaction with FSC facilities improved
across the board in Spring 2012 compared to Fall 2011. The largest improvement between terms was for the
“quality of computers and equipment” rating, which increased from 4.47 in Fall 2011 to 4.52 in Spring 2012. In
both Fall 2011 and Spring 2012 participants were most satisfied with the cleanliness of FSC facilities (4.54 in Fall
and 4.58 in Spring). Data on satisfaction with facilities by site are available in Appendix A, tables A5 and A6.
8
Figure 4: Adult Survey – Satisfaction with FSC Facilities
Quality of Computers or Equipment
4.54
4.47
Access to Public Transportation
4.52
4.50
Spring 2012
Visibility of Center's Sign
4.55
4.48
Cleanliness of Facility
4.58
4.54
1.00
2.00
3.00
4.00
Fall 2011
5.00
Satisfaction with Services
We asked clients a series of questions about the impact and quality of their FSC’s programs and services. Clients
reported uniformly high satisfaction with services and their efficacy in both Fall and Spring. Figure 5 shows that
once again, average scores in all categories improved in Spring 2012 compared to Fall 2011. In Spring adult
participants were most satisfied with the “quality of workshops/classes” (4.66). In Fall the highest satisfaction
rating was tied between “hours center is open” and “quality of workshops/classes” (4.55). Participant
satisfaction with the “quality of classes/workshops” increased by .11 points from Fall to Spring, which suggests
that program staff have put more effort into the classes they offer. Client satisfaction with classes and
workshops is particularly important because most participants come to an FSC specifically to attend a class or
workshop. Therefore, the increase in the quality of classes offered benefits the largest portion of FSC
participants (see page 13 for reasons that participants came to center). Data on satisfaction with services by
center are available in Appendix A, tables A7 and A8.
9
Figure 5: Adult Survey – Satisfaction with FSC Services
Hours Center is Open
4.61
4.55
Mix of Services Available
4.56
4.50
Services for your Children
4.59
4.52
4.43
4.31
Help Finding a Job
Quality of Counseling
4.61
4.51
Quality of Workshops/Classes
4.66
4.55
Overall Program Effectiveness
4.59
4.54
1.00
2.00
3.00
4.00
Spring 2012
Fall 2011
5.00
Would Recommend Center
At the end of the satisfaction questions we asked clients if they would recommend their FSC to someone like
themselves. The response was overwhelmingly positive in both Fall 2011 and Spring 2012, with 94.2% and
97.3% of clients saying they would recommend the center, respectively (see Appendix A, Tables A9 and A10 for
recommend center by site). The percentage of participants who stated that they were not sure whether they
would recommend the center decreased in Spring 2012, while the percentage who said no stayed the same. This
suggests that clients who were previously unsure about recommending the center later decided that they would
recommend it.
10
Figure 6: Adult Survey – “Would You Recommend this Center to Someone like Yourself?”
97.3%
Yes
94.2%
1.7%
Not Sure
Spring 2012
4.5%
Fall 2011
1.1%
No
1.3%
0%
20%
40%
60%
80%
100%
How Clients Learned About FSC
In order to help FSC staff gauge how their clients first came to the center, we asked participants how they first
learned about their FSC. Participants were given seven options, and were allowed to choose more than one
response. As Figure 7 below indicates, in both Fall 2011 and Spring 2012 nearly half of FSC clients learned about
their center through a friend (see Appendix A, tables A11 and A12 for how clients learned about FSC by center).
However, the percent of participants who learned of the FSC through a friend, from seeing the building, or other
means all decreased in Spring 2012 relative to Fall 2011. At the same time, the percent of clients who saw a flier,
were referred by an agency, met staff at an event, or through college/school all increased in Spring 2012. This
suggests that FSC staff have done a more effective job at reaching out to their target community, rather than
relying on word-of mouth referrals.
11
Figure 7: Adult Survey –“ How did you First Learn About this FSC?”
46.4%
48.3%
Friend
15.9%
18.4%
Saw Building
Other
11.7%
12.3%
Saw Flyer
12.5%
11.1%
Referred by Agency
10.7%
10.6%
MeStaff
Staffat
atEvent
Event
Met
10.1%
7.3%
Spring 2012
Fall 2011
9.3%
7.2%
College or School
0%
10%
20%
30%
40%
50%
60%
Reason for Coming to FSC
We were interested in learning why clients came to FSCs. As figure 8 below indicates, the most common reason
that adults came to a center was to attend an academic class or workshop (see Appendix A, Tables A13 and A14
for came to FSC by center). The second most common reason was “other.” However, some of the other reasons
that participants reported in written comments coincided with stated question categories, such as “counseling,”
“to access a computer,” and “get help for my kids,” and “find a job.” The percentage of participants seeking
services for their children—including childcare—and business or legal services all increased in Spring 2012
compared to Fall 2011. The percentage of participants who came for help finding a job decreased (13.7% in Fall
versus 12.8% in Spring), as did the percentage of clients who came to use a computer (17.4% in Fall versus 14.5%
in Spring). These changes from Fall 2011 to Spring 2012 have several implications. First, it is possible that more
participants have entered the workforce or decided to pursue education, which may explain why the percentage
of clients who sought help finding a job decreased and the percentage who sought childcare from FSCs
increased. Second, the fact that a larger percentage of clients are seeking services for their children could imply
that more people with children are joining the FSC program, or that adult participants are becoming more aware
of the services available for children.
12
Figure 8: Adult Survey – “Why did you come to this Center today?”
42.7%
42.2%
Attend Class
23.3%
22.4%
Other
22.4%
21.2%
Services for my Children
14.5%
17.4%
Computer
Spring 2012
12.8%
13.7%
Help Finding a Job
Fall 2011
8.3%
6.3%
Legal Services
5.8%
4.0%
Child Care
2.1%
1.3%
Small Business
0%
5%
10% 15% 20% 25% 30% 35% 40% 45%
Frequency of Visits to FSC
We asked FSC participants how often they visit their center, and found that most clients visit an FSC regularly.
Figure 9, below, shows that the largest percentage of respondents reported visiting the center ten or more
times in the past month (see Appendix A, Tables A15 and A16 for frequency of visits to FSC by site). But,
between Fall 2011 and Spring 2012 the proportion of clients who reported visiting ten or more times decreased
substantially from 46.3% to 29.0%. The percentages for all other categories increased in Spring 2012 relative to
Fall 2011 (one, two, three, four, and five to nine times). The increase in the “one time” category suggests that
the FSCs are adding new clients. The decrease in “ten or more times” responses along with the increase in all the
lower categories suggest that participants are decreasing the frequency of their visits. The reasons for this
significant shift are not clear. It may represent a change in the type of clients coming to centers or a change in
the mix and schedule of services offered. We suggest the city look into whether this change is linked to a drop
in the total number of visits to FSCs or something else.
13
Figure 9: Adult Survey – “How Often have you Come to this FSC in the Past Month?”
29.0%
Ten or More Times
46.3%
14.8%
11.6%
Five-Nine Times
Four Times
11.2%
Three Times
11.6%
9.1%
Two Times
11.1%
8.5%
18.3%
Spring 2012
Fall 2011
15.3%
13.1%
One Time
0%
10%
20%
30%
40%
50%
Enrolled in a Class at FSC
To help determine why clients frequent FSCs, we asked participants whether they were currently enrolled in a
class at the center. As figure 10, below, shows in both Fall 2011 and Spring 2012 over 50% of participants said
they were currently enrolled in a class at their FSC, which suggest that class offerings drive attendance at the
FSCs. The percentage of participants who came to an FSC to attend a class increased slightly in Spring (53.7%
versus 51.7%), which suggests that either class participants and/or program staff are conveying to FSC
participants how valuable the courses offered are. Data on class enrollment by center are available in Appendix
A, Tables A17 and A18).
14
Figure 10: Adult Survey – “Are you Currently Enrolled in a Class or Program at this FSC?”
53.7%
Yes
51.7%
42.8%
No
Spring 2012
40.5%
Fall 2011
3.5%
Don't Know
5.5%
0%
10%
20%
30%
40%
50%
60%
Adult Demographics
We collected various demographic data about adult participants, including language preference, gender, age,
education level, ethnicity, and employment status (see Figures 11 through 16). Over the two periods studied,
the demographics of clients were mostly stable, with the most variation in the “employment characteristics”
category. In both terms 62.5% of adult clients preferred to complete the Spanish version of the questionnaire,
and roughly 70% of the respondents were female. The vast majority of program participants are Hispanic (79.6%
in Spring and 72.0% in Fall), followed by Black (15.0% in Spring and 14.8% in Fall) then white (1.9% in Spring and
2.8% in Fall). The percentage of white, Asian, and “other” respondents decreased in Spring 2012 compared to
Fall, while the percentage of Hispanic and Black respondents increased.
The most common age group was 26-40 in both time periods, and this category increased about four
percentage points in Spring 2012 (45.6% versus 41.7%), while the percentage of 18-25 year olds decreased
(13.7% versus 16.1%). Most adult participants come from a home where someone is seeking work, though this
percentage decreased slightly in Spring (39.2% in Spring and 40.5% in Fall). While fewer clients reported being
unemployed in Spring, the percentage of clients who are employed full time decreased slightly(14.7% in Fall
versus 15.5% in Spring). At the same time, more clients reported that they were employed part time in Spring.
Demographic data from the survey indicate that FSCs serve a highly disadvantaged population.
One-third of clients have a child in school, and 15% report they have a child who needs help in school. Nearly
two thirds of participants do not have a high school diploma, and in both survey terms over 40% if respondents
did not advance past eighth grade. In Spring 2012 there was a slight decrease in the percentage of participants
whose highest education level was elementary school. See Appendix A, Tables A19 through A30 for adult
demographic data by center.
15
Figure 11: Adult Surveys Completed by Language
62.5%
Spanish
62.5%
Fall 2011
Spring 2012
37.5%
English
37.5%
0%
10%
20%
30%
40%
50%
60%
70%
Figure 12: Adult Survey – Participant Gender
73.9%
Female
70.8%
Spring 2012
Fall 2011
26.1%
Male
29.2%
0%
10%
20%
30%
40%
50%
60%
16
70%
80%
Figure 13: Adult Survey – Participant Age
13.7%
16.1%
18 - 25
45.6%
41.7%
26 - 40
27.5%
28.6%
41 - 55
Spring 2012
Fall 2011
11.2%
11.0%
56 - 70
1.9%
2.6%
71 +
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
Figure 14: Adult Survey – Highest Level of Education Completed
23.3%
26.5%
Elementary/Primary School
23.1%
20.6%
Eighth Grade Completion
17.9%
15.8%
Some High School
18.0%
19.3%
High School Diploma or Equivalent
Bachelor's Degree or more
0.0%
Fall 2011
12.1%
12.3%
Some College
Associate's Degree
Spring 2012
3.2%
3.0%
2.4%
2.5%
10.0%
20.0%
17
30.0%
Figure 15: Adult Survey – Participant Ethnicity
79.6%
72.0%
Hispanic
15.0%
14.8%
Black
1.9%
2.8%
White
Bi-Racial/Multiracia
1.6%
1.5%
Other
1.4%
1.8%
Asian/Pacific Islander
0.4%
1.6%
0.0%
Spring 2012
Fall 2011
20.0%
40.0%
60.0%
80.0%
100.0%
Figure 16: Adult Survey – Adult Characteristics
14.7%
15.5%
Employed full-time
19.3%
17.0%
Employed part-time
39.2%
40.5%
Unemployed seeking work
35.1%
35.5%
Have a child in school
16.8%
18.0%
Have a child needing help in school
0.0%
10.0%
20.0%
30.0%
18
40.0%
50.0%
Spring 2012
Fall 2011
Youth Survey Results
We analyzed youth participant data in the same manner as adult participants, though some questions were
slightly different between the two surveys. We began by analyzing the response to individual questions to
identify items that clients declined to answer. Next, we looked at the correlation between each individual
question and the clients’ overall satisfaction. The results of the analysis are below.
Table 4, below, shows that youth participants had a higher completion rate for individual questions on the
survey compared to adult respondents. The question with the highest non-response rate was “amount of
paperwork required” (25.7% in Spring and 22.9% in Fall). Like the adult respondents, youth showed a high
correlation between “overall effectiveness of programs” and overall satisfaction (.55 in Spring and .58 in Fall).
However, youth overall satisfaction was also driven by “quality of program for my parents” and “quality of
service to improve academic achievement.” These questions were not asked to the adult population, so we
cannot compare youths and adults on these satisfaction elements. Between the Fall and Spring survey terms
there appears to be a rise in the correlation between overall satisfaction and “friendliness of staff” as well as
overall satisfaction and “quality of program for my parents.” In Fall 2011 the correlation between overall
satisfaction and “friendliness of staff” was .18, and in Spring it was .47. Similarly, the correlation between overall
satisfaction and “quality of program for my parents” and was .19 in Fall and was .56 in Spring. However, these
differences in correlation do not represent a shift in satisfaction drivers for youth participants, but rather are
due to statistical anomaly. The low correlations in Fall 2011 are due to the fact that the average scores for
“friendliness of staff” and “quality of program for my parents” had a very large standard deviation
Table 4: Response Data – NA, Skipped, & Correlations with Overall Satisfaction
Satisfaction Element
Amount of Paperwork Required
Staff’s ability to answer questions
Friendliness of Staff
Waiting time for services
Staff’s ability to speak your language
Cleanliness of this FSC
Visibility of FSC signs
Public transportation access to FSC
Quality of computers & equipment
Quality of youth room
Overall effectiveness of programs
Quality of program for my parents
Quality of service to improve academic
achievement
Convenience of FSC hours
Chance to make friends
Spring 2012
% No
Correlation
Response or W/Overall
N/A
Satisfaction
25.7%
.44
9.5%
.46
6.1%
.47
10.6%
.54
6.4%
.41
3.1%
.50
4.5%
.44
13.4%
.47
7.3%
.43
8.1%
.44
9.8%
.55
13.1%
.56
10.9%
.54
Fall 2011
% No
Correlation
Response or W/Overall
N/A
Satisfaction
22.9%
.41
7.0%
.45
7.0%
.18
13.8%
.41
7.6%
.38
8.2%
.47
12.5%
.54
17.2%
.46
13.1%
.42
10.9%
.46
12.0%
.58
17.8%
.19
12.5%
.55
11.5%
8.7%
11.3%
10.4%
19
.51
.48
.39
.20
Overall Satisfaction
Youth respondents reported slightly lower overall satisfaction than adult respondents, but youth satisfaction
was still high in both Spring 2012 and Fall 2011 (4.50 and 4.47 respectively). Youth overall satisfaction and
“services met expectations” scores increased in Spring 2012 while “visit to center was valuable” scores
decreased slightly. We do not believe these small changes represent a significant trend in youth satisfaction.
Data on overall satisfaction by site are available in Appendix B, Tables B1 and B2.
Figure 17: Youth Survey – Overall Satisfaction with FSC
4.5
Overall Satisfaction
4.47
4.35
Services Met Expectations
spring 2012
4.29
Fall 2011
4.36
Visit to Center was Valuable
4.4
1.00
2.00
3.00
4.00
5.00
Satisfaction with Staff
The staff questions that we asked youth respondents were slightly different than those we asked adult
respondents. Youths were asked about the “friendliness that staff shows” rather than “respect staff shows”,
and were not asked about staff’s response to phone calls (see Appendix B, Tables B3 and B4 for satisfaction with
staff by center). Youth ratings of the “staff’s ability to speak your language” were similar to adults, but the
“staff’s response to questions”, “amount of paperwork required”, and “waiting time for services” were all
significantly lower than the adult ratings. However, youths tend to be more impatient than adults, which may
account for lower scores in these areas. Within the youth responses, scores for all questions were very similar
between Fall 2011 and Spring 2012. Satisfaction with the friendliness that staff shows increased the most in
Spring, while “waiting time for services,” “staff response to questions,” and “amount of paperwork required”
decreased slightly in Spring, but not enough to presume that any significant changes occurred.
20
Figure 17: Youth Survey – Satisfaction with FSC Staff
4.63
4.63
Staff's ability to speak your language
4.08
4.14
Waiting time for services
4.62
4.56
Friendliness
Staff
Friendly
Staff ShowsofClients
Fall 2011
Spring 2012
4.36
4.40
Staff Response to Questions
3.94
3.95
Amount of Paperwork Required
1.00
2.00
3.00
4.00
5.00
Satisfaction with Facilities
Once again youth reported lower satisfaction with FSC facilities than adults (see Appendix B, Tables B5 and B6
for satisfaction with facilities by site). Between the two survey terms, however, youth responses to the five
facility questions remained very stable. “Access to public transportation” and “Visibility of FSC sign” changed the
most between Fall and Spring, with both questions receiving higher scores in the Spring. Youths were asked one
additional question about facilities that adults were not asked—satisfaction with the quality of the youth
room—which youths were most satisfied with out of all the facility elements in both terms. Satisfaction with
facility cleanliness was also high.
21
Figure 18: Youth Survey – Satisfaction with FSC Facilities
4.38
4.38
Quality of the Youth Room
4.30
4.30
Quality of computers or equipment
4.22
4.14
Access to public transportation
Spring 2012
Fall 2011
4.31
4.23
Visibility of Center's Sign
4.39
4.40
Cleanliness of Facility
1.00
2.00
3.00
4.00
5.00
Satisfaction with Services
Youths were asked five questions about their satisfaction with FSC services. Of the five youth questions, three
were unique to the youth survey. On the two questions that both youths and adults were asked—satisfaction
with center hours and overall program effectiveness—youths reported slightly lower satisfaction scores than
adults for both terms (adults reported 4.61 for Center Hours in Spring and 4.55 in Fall while youths reported
4.28 and 4.3. Adults reported 4.59 in Spring and 4.54 in Fall for program effectiveness, while youths reported
4.29 in Spring and 4.39 in Fall). Figure 19, below, shows that in both survey terms youths were most satisfied
with the “chance to make friends” (4.40 in Fall and 4.43 in Spring). Within the youth responses there was very
little variance between the Fall and Spring terms on all questions except “overall program effectiveness.” The
average overall program effectiveness” score decreased by .1 points in Spring 2012 compared to Fall 2011. Data
on youth satisfaction with FSC services by site are available in Appendix B, Tables B7 and B8.
22
Figure 19: Youth Survey – Satisfaction with FSC Services
4.29
4.39
Overall Program Effectiveness
Quality of the Programs for Parents
4.31
4.27
Quality of Services to Improve
Academics
4.34
4.36
Spring 2012
Fall 2010
4.28
4.3
Convience of FamilySource Hours
4.43
4.4
Chance to Make Friends
1.00
2.00
3.00
4.00
5.00
Satisfaction Summary
Overall youth satisfaction remained high and stable over the period we studied. Interestingly, on average the
youth FamilySource participants were slightly less satisfied than adult participants on nearly every question that
both groups were asked. On average, youth satisfaction scores were about .2 points lower than adult
satisfaction scores. In both survey terms youths were most satisfied with the cleanliness of FSC facilities and the
quality of programs to improve academic achievement.
Would Recommend Center
A large majority of youth participants stated that they would recommend their FSC to someone like themselves.
Figure 20, below indicates that in Fall 2011 a larger percentage of youths did not know whether they would
recommend the center, compared to Spring 2012 (13.0% versus 9.7%). The percentage of youths who answered
no to this question was nearly identical for Fall 2011 and Spring 2012 (3.0% and 3.2% respectively). The percent
of youth participants who would recommend the program is lower than the percentage of adult participants for
both terms. Data on recommend center by site are available in Appendix B, Tables B9 and B10.
23
Figure 20: Youth Survey – Would You Recommend this Center to Someone like Yourself?
87.1%
Yes
No
Not Sure
0.0%
84.0%
3.2%
Spring 2012
3.0%
Fall 2011
9.7%
13.0%
20.0%
40.0%
60.0%
80.0%
100.0%
How Clients Learned About FSC
Figure 21, below, shows that like adult clients, most youth clients first learned of their FSC from a friend (45.8%
in Spring and 43% in Fall). Except for the “friend” response, youths had different choices on their questionnaire
for this question than adults did, so the two groups cannot be compared further. Between Fall and Spring the
percentage of youths who learned about the center from a parent, school, teacher, police officer, and/or
probation officer also increased, while only the “other” category decreased (see Appendix B, Tables B11 and B12
for first learned about FSC data by center). The percentages total to more than 100% because respondents were
able to choose more than one response. The high cumulative percentage tells us that youth are reporting of first
learning of the center from more than one source. The increase in police officer and probation officer referrals
suggests that more youths who have been involved with the law are entering the program, which fits with the
FSCs goal of supporting gang prevention programs.
24
Figure 21: Youth Survey – How did you First Learn About this FSC?
45.8%
43.0%
Friend
33.1%
32.2%
Parent or Gaurdian
24.4%
22.6%
School
15.0%
15.6%
Other
Teacher
5.3%
Police Officer
3.1%
2.0%
Probation Officer
2.8%
2.0%
0%
Spring 2012
Fall 2011
10.1%
10%
20%
30%
40%
50%
Reason for Coming to FSC
Figure 22, below, indicates that in both Fall 2011 and Spring 2012 the largest percent of youth respondents
reported that they came to an FSC “to do better in school” (see Appendix B, Tables B13 and B14 for reason for
coming to FSC by center). Interestingly, in Spring 2012 the percent of respondents who chose this category
increased significantly (45.8% in Spring versus 37.5% in Fall) but the percentage who said that they came “to
attend an academic class or workshop” decreased (24.7% in Spring versus 29.8% in Fall). So, most youths want
to do better in school but do not participate in academic workshops. This suggests that they engage in an
academic activity that was not captured by our questionnaire, such as tutoring. Also, the percent of participants
who came for recreation nearly doubled between Fall and Spring (11% in Fall versus 20.5% in Spring). The
percent of youths who came to a center for youth organizations, computer access, mentoring, counseling, and
bus tokens all significantly increased in Spring 2012 compared to Fall 2011. This set of changes between Fall and
Spring suggests that youth are becoming more active in seeking services from the FSCs, and participating in
more than one service during a visit.
25
Figure 22: Youth Survey – Why did you come to this Center Today?
Do Better in School
37.5%
45.8%
24.7%
29.8%
Academic Classes/Workshops
22.4%
26.6%
Other
Participate in Youth
Organizations
20.8%
17.5%
15.2%
13.1%
Computer
Recreation
11.0%
Spring 2012
20.5%
Fall 2011
13.8%
9.6%
Mentoring
Counseling
6.8%
College Access Activities
6.2%
6.0%
Bus Tokens
5.9%
3.2%
0%
10%
11.5%
20%
30%
40%
50%
Frequency of Visits to FSC
We also asked youth participants how often they have visited their FSC in the past month. Like the adult group,
the largest percentage of youth participants stated that they attended the center at least 10 times in the past
month. However, Figure 23, below, indicates that the percentage of participants who chose this category fell
from 47.5% in Fall 2011 to 39.5% in Spring 2012. The percentage of respondents who reported coming between
5 and 9 times rose in Spring 2012 compared to Fall 2011 (16.2% versus 11.7%), and so did the percentage of
participants who reported visiting four (12.8% versus 10.2%), three (11.6% versus 8.7%), and two (9.7% versus
8.0%) times. However, the percentage of youths who reported visiting the center only one time in a month
decreased in Spring 2012 compared to Fall 2011. This suggests that youths who visited the centers infrequently
(once in a month) began visiting the center more often. Data on frequency of visits by center are available in
Appendix B, Tables B15 and B16.
26
Figure 23: Youth Survey – How often have you come to this FSC in the Past Month?
39.5%
Ten or More Times
47.5%
16.2%
11.7%
Between Five and Nine Times
12.8%
10.2%
Four Times
Spring 2012
11.6%
8.7%
Three Times
Fall 2011
9.7%
8.0%
Two Times
10.2%
13.8%
One Time
0%
10%
20%
30%
40%
50%
Enrolled in Class at FSC
In Fall 2011 a higher percentage of youth respondents reported that they were enrolled in a class compared to
adult respondents (52.9% vs. 51.7%), and in Spring 2012 a lower percentage of youths reported class enrollment
compared to adult respondents (47.9% vs. 53.7%). However, compared to adults a significantly higher
percentage of youths reported that they didn’t know whether they were enrolled in a class (18% vs. 3.5% for
Spring and 16.9% vs. 5.5% for Fall). Figure 24, below, shows that in Spring 2012 fewer youths reported being
enrolled in a class compared to Fall 2011 (47.9% in Spring versus 52.9% in Fall). Data on class enrollment by site
are available in Appendix B, Tables B17 and B18.
Figure 24: Youth Survey – Are you Currently Enrolled in a Class or Program at this FSC?
47.9%
Yes
52.9%
34.1%
No
Spring 2012
29.1%
Fall 2011
18.0%
Don't know
16.9%
0%
10%
20%
30%
40%
27
50%
60%
Youth Demographics
Figures 25 through 29 exhibit youth participants’ demographic characteristics. Demographic data by center are
available in Appendix B, Tables B19 to B28. Nearly 100% of youths answered our questionnaire in English, during
both Fall and Spring. This makes sense because most youths participate in public school and therefore speak
English. Unlike the adult group, the gender composition is nearly equal among the youth group. In Spring 2012
the majority of youth participants were male (53.4%) and in Fall 2011 the majority of youth participants were
female (52%), the reason for this shift in the gender balance in unclear but may be worth exploring with center
operators. Age composition also changed between the two survey terms. In Fall 2011 the majority of youth fell
in the 13-14 category (50.6%) while in Spring 2012 the majority of youth surveyed fell in the 15-17 category
(53.3%). In Fall 2011 a significantly higher percentage of youths reported attending private school compared to
Spring 2012 (14.5% in Fall versus 5.49% in Spring). The percentage of youths reporting homeschool also dropped
significantly in Spring 2012 (4.4% in Fall 2011 versus 1.5% in Spring 2012). Consistent with the adult
demographics, the vast majority of youth participants are Hispanic. The percentage of White youth respondents
declined sharply in Spring 2012 (6.3% in Fall versus 1.5% in Spring) while the percentage of biracial respondents
increased significantly (2.6% in Fall versus 7.4% in Spring). The percentage of Black youth respondents remained
steady, but was lower than the percentage of adult Black respondents for both survey terms.
Figure 25: Youth Surveys Completed by Language
99.4%
English
98.5%
Spring 2012
Fall 2011
0.6%
Spanish
1.5%
0%
20%
40%
60%
80%
28
100%
Figure 26: Youth Survey – Participant Gender
46.6%
Female
52%
Spring 2012
53.4%
Male
48%
0%
10%
20%
30%
40%
29
50%
60%
Fall 2011
Figure 27: Youth Survey – Participant Age
53.3%
15-17
49.4%
Spring 2012
Fall 2011
46.7%
13-14
50.6%
0%
10%
20%
30%
40%
50%
60%
Figure 28: Youth Survey – Current Educational Status
85.1%
Attend Public School
68.6%
5.4%
Attend Private or Religious School
14.5%
Spring 2012
Fall 2011
8.1%
Out of School
8.6%
1.5%
Home Schooled
4.4%
0%
20%
40%
60%
30
80%
100%
Figure 29: Youth Survey – Participant Ethnicity
72.7%
70.8%
Hispanic
10.1%
9.1%
Black
5.3%
9.1%
Other
Spring 2012
Fall 2011
1.5%
6.3%
White
7.4%
2.6%
Bi-racial/Multiracial
3.0%
2.2%
Asian/Pacific Islander
0%
10%
20%
30%
40%
50%
31
60%
70%
80%
Executive and Program Directors’ Satisfaction with CDD
As part of CDD’s commitment to continuous improvement, the agency asked our team to conduct a study of
Executive & Program Director satisfaction with CDD’s management of the FamilySource Network. We
conducted focus groups with Executive Directors and CDD staff to identify program features and services which
were important to Executive Director Satisfaction. An on-line questionnaire was developed to measure
satisfaction with these features, and satisfaction was rated on a scale of 1 to 10. While FSC participants were
surveyed twice a year, Director were surveyed only once a year. A total of three Director satisfaction surveys
have been administered online since Spring 2010. A copy of the Executive Director questionnaire is available in
Appendix C.
We invited the Executive Director and Program Director from each center to participate, which was the same
person in a few cases. We received a total of 24 completed surveys. As Figure 30 indicates, Directors show
steadily improving satisfaction with CDD’s overall performance, improving about a full point over the three year
period studied. But the level of satisfaction remains moderate, reaching about 7.5 on the 10 point scale.
Directors report slightly more satisfaction with services receive from CDD than with “guidance and support” they
receive.
Figure 30: Executive and Program Directors’ Overall Satisfaction with CDD
7.52
Overall, how satisfied are you with the guidance
and support provided by CDD staff?
7.15
6.67
2012
2011
7.70
Overall, how satisfied are you with the services
you received from CDD?
2010
7.09
6.42
1
2
3
4
5
6
7
8
9
10
In addition to overall satisfaction, we measured FSC contractor satisfaction with 10 specific aspects of CDD’s
services. Again the pattern is one of slow, steady improvement. Figure 31, below, shows that in 2012 FSC
Directors were most satisfied with the “familiarity with their CDD Regional Area Director” (7.79). The categories
“adequacy of information and training”, “promptness of response to questions” and “timeliness of payment” all
rated over 7.0 and improved from the previous years. The “value of the One E app” rating is the only service
aspect that decreased, and Directors reported diminishing satisfaction with this over time. Overall, however, it
seems clear that Executive Directors are relatively satisfied with the CDD staff they deal with directly, and the
training that CDD provides to FSC staff.
32
Figure 31: Executive and Program Directors’ Satisfaction with CDD Services
7.11
6.55
6.45
Timeliness of payments by CDD
6.10
5.93
5.4
Timeliness with which CDD executed my
contract.
6.87
6.94
6.58
Clarity of performance standards communicated
by CDD.
6.04
6.06
5.75
User-friendliness of the ISIS system.
3.74
4.00
4.09
The value of One-E-App in relation to the
amount of time it takes to complete.
2012
Adequacy of the information and training CDD
has provided me and my staff
7.25
6.72
6.75
Promptness of CDD’s response to my questions
7.13
6.47
6.83
Information provided about the Community
Advisory Board
6.91
6.06
6.9
CDD’s willingness to incorporate
recommendations I have made into FSC program
6.91
6.53
6.83
2011
2010
7.79
7.67
7.5
My familiarity with my CDD Regional Area
Director
0
1
2
3
4
5
6
7
8
9
10
We also asked a series of questions regarding directors’ satisfaction with CDD staff performance. In general
satisfaction with staff is high and improving. Figure 32, below, demonstrates that FSC directors were
substantially more satisfied with CDD’s staff than they were with its services. “Accessibility of CDD monitors”
and “respectfulness of CDD staff” were the highest rated items on the entire questionnaire at 9.39 and 9.09,
respectively. “Knowledge of the MIS staff” was highly rated at 8.7, though the “accessibility of MIS staff” was
one point lower at 7.67. Directors were also satisfied with CDD accounting staff, and rated their accessibility at
8.57 and knowledge at 7.57. Overall CDD staff seem to deliver consistently high quality service to FSC Directors.
33
Figure 32: Executive and Program Directors’ Satisfaction with CDD Staff
Accessibility of CDD MIS staff
7.67
8.00
6.5
Knowledge of CDD accounting staff
6.36
Accessibility of CDD accounting staff
7.57
7.40
6.1
Usefulness of feedback from CDD Monitors
about my Center’s operations.
6.58
Accessibility of CDD monitors
7.47
8.57
2012
8.48
7.79
8.26
7.67
2011
9.39
2010
9.09
8.82
8.17
Respectfulness CDD staff show me and my staff
Knowledge of CDD MIS staff
8.70
8.24
6.33
0
1
2
3
4
5
6
7
8
9
10
Conclusion
The FamilySource Network continues to generate high satisfaction among its clients in both periods measured.
On average both adult and youth FSC participants are highly satisfied with FamilySource Staff, Programs, and
Facilities. However, youth satisfaction is lower than adults across all questions in both terms. Satisfaction tends
to be more stable among youth between the two survey terms, while adult satisfaction has increased with time
on nearly all questions. Adults are most satisfied with the FSC staff, while youths are most satisfied with the FSC
facilities. Respondents report that the quality of FSC programs, services, and facilities have improved over time.
It also appears that FSC staff have done a great job increasing community awareness of the FamilySource
program, as the sources of referrals have diversified over time. The FamilySource network continues to serve
the target population of low-income, low-education, families with children. Director satisfaction with CDD staff
is moderate and improving.
Directors satisfaction has improved steadily over the three years we have studied. Director are far more satisfied
with the City staff themselves then they are with various services and programs provided by the city. This
indicates that City Staff are working hard to partner with the FSCs but there is still room to improve City
processes and systems.
34
Appendix A: Adult Questionnaire and Results
35
Figure A1: Adult Questionnaire
FamilySource Center Survey – Adult Participants
On-site Questionnaire Administered by California State University, Northridge
Spring 2012
Fill out this questionnaire and tell us how satisfied you are with the services of this
FamilySource Center and how it could be improved!
Your answers will be kept strictly confidential and will be combined only with those of other FamilySource Center users. You will
not be individually identified.
1. Is this your first visit to this FamilySource
Center?
 Yes  Skip to Q3
 No
2.
When, approximately, did you first start
receiving services at this center?
 In the last month
 2-3 months
 4-6 months
 7-12 months
 More than one year
3.
How did you first learn about this
FamilySource Center? (PLACE AN “X”
IN ALL BOXES THAT APPLY)
 Friend
 College or School
 Met a staff member at an event
 Saw a flyer
 Saw the building or sign and just
came in
 Referred by other agency
 Other: Describe:________________
4.
Why did you come to this center today?
(PLACE AN “X” IN ALL BOXES
THAT APPLY)
 Attend a class or workshop
 Access a computer
 Help finding a job
 Get services for my children
 Get legal services
 Small business services
 Child care
 Other (PLEASE SPECIFY):
______________________________
5. How often have you come to this
FamilySource Center in the past
month?
 One time
 Two times
 Three times
 Four times
 Between five and nine times
 Ten or more times
6. Are you enrolled in a class or program at
this FamilySource Center?
 Yes  Please describe
______________________________
 No
 Don’t know
CONTINUE INSIDE ON PAGE 2
36
Please rate how satisfied you are with each service. Use the scale of 1 to 10 by CIRCLING THE APPROPRIATE
NUMBER ON THE SCALE. If you have no experience with a service, or do not have an opinion, just CIRCLE NA for
Does Not Apply.
SATISFACTION WITH FAMILYSOURCE CENTER STAFF
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
4 = Good
5 = Excellent
NA = Don’t
know or does
not apply
7.
Response to your phone calls.
1
2
3
4
5
NA
8.
The amount of paperwork required.
1
2
3
4
5
NA
9.
Ability of staff to answer questions quickly.
1
2
3
4
5
NA
10.
Respect the staff shows you.
1
2
3
4
5
NA
11.
Waiting time for services.
1
2
3
4
5
NA
12.
The availability of staff who speaks your language.
1
2
3
4
5
NA
SATISFACTION WITH FAMILYSOURCE CENTER FACILITIES
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
4 = Good
5 = Excellent
NA = Don’t
know or does
not apply
13.
The cleanliness of this FamilySource Center.
1
2
3
4
5
NA
14.
The visibility of “FamilySource Center” signs.
1
2
3
4
5
NA
15.
Access to this center by public transportation.
1
2
3
4
5
NA
16.
Quality of computers and other equipment.
1
2
3
4
5
NA
SATISFACTION WITH FAMILYSOURCE CENTER SERVICES
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
4 = Good
5 = Excellent
NA = Don’t
know or does
not apply
17.
Overall effectiveness of programs.
1
2
3
4
5
NA
18.
Quality of workshops and classes.
1
2
3
4
5
NA
19.
Quality of counseling.
1
2
3
4
5
NA
20.
Help finding a job.
1
2
3
4
5
NA
21.
Services to help your children.
1
2
3
4
5
NA
22.
Mix of services available at this center and its partners.
1
2
3
4
5
NA
23.
The hours that this FamilySource Center is open
1
2
3
4
5
NA
You are almost done. Just a few more questions…
24. Overall, how satisfied are you with the services you received at this FamilySource Center?
37
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
25. To what extent have services at this FamilySource Center met your expectations?
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
26. My visit today to this FamilySource Center today was valuable.
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
27. Would you recommend this center to someone like yourself?



Yes
No
Not sure
TELL US ABOUT YOURSELF
38
NA
28. Gender
 Male
 Female
29. Age





18-25
26-40
41-55
56-70
71 or more
30. Please check all that apply
 I am employed full-time
 I am employed part-time
 I am unemployed and seeking paid work
 I have a child in school
 I have a child who needs help in school
31. Highest Level of Education Completed
 Elementary/Primary School
 8th Grade Completion
 Some High School
 High School Diploma or Equivalent
 Some College
 Associate’s Degree
 Bachelor’s Degree or more
32. Which best describes you?
 Black
 White
 Hispanic
 Asian/Pacific Islander
 Bi-racial/Multiracial
 Other:________________
33.
Are there any other comments you would like to make about the center?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
THANK YOU VERY MUCH FOR YOUR TIME!
39
Table A1: Adult Overall Satisfaction by Site – Fall 2011
Have Services
met Your
Expectations
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Visit to
Center was
Valuable
4.38
52
.631
4.58
99
.624
4.58
121
.655
4.48
96
.649
4.36
44
.838
4.51
122
.741
4.44
9
.726
4.55
58
.680
4.64
72
.539
4.55
51
.642
4.65
74
.535
4.46
37
.691
4.26
70
.846
4.79
14
.426
4.67
49
.516
4.20
75
.788
4.38
34
.985
4.63
38
.541
4.55
191
.737
4.50
6
.548
4.63
82
.639
4.52
1394
.694
4.47
53
.608
4.75
104
.457
4.59
128
.596
4.57
98
.885
4.39
46
.906
4.57
122
.726
4.44
9
.726
4.61
61
.802
4.60
73
.893
4.48
52
.918
4.71
79
.510
4.59
37
.599
4.43
76
.789
4.79
14
.426
4.73
49
.700
4.30
76
.938
4.53
34
.992
4.70
37
.740
4.60
193
.873
4.71
7
.488
4.71
80
.482
4.58
1428
.756
40
Overall
Satisfaction
4.40
53
.716
4.65
102
.500
4.58
128
.770
4.61
96
.605
4.44
45
.659
4.67
126
.593
4.44
9
.726
4.56
57
.682
4.67
73
.554
4.65
57
.582
4.67
75
.528
4.61
38
.595
4.35
75
.814
4.86
14
.363
4.78
49
.468
4.28
80
.795
4.50
34
.992
4.71
38
.515
4.68
195
.586
4.33
6
.816
4.70
82
.602
4.59
1432
.651
Table A2: Adult Overall Satisfaction by Site Spring – 2012
Have Services
met Your
Expectations
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Visit to
Center was
Valuable
4.70
37
.520
4.65
54
.520
4.72
76
.479
4.44
50
.861
4.61
59
.616
4.60
57
.776
4.80
15
.414
4.59
41
.499
4.69
49
.585
4.56
27
.577
4.70
96
.505
4.60
25
.500
4.60
30
.498
4.64
25
.569
4.70
30
.466
4.50
46
.624
4.63
30
.490
4.26
19
.991
4.78
78
.474
4.62
34
.697
4.68
50
.587
4.64
928
.591
4.68
38
.620
4.57
54
.633
4.69
75
.519
4.35
48
.785
4.46
57
.709
4.58
55
.786
4.73
15
.458
4.46
41
.596
4.63
51
.599
4.33
27
.555
4.57
97
.691
4.60
25
.500
4.71
28
.460
4.54
24
.588
4.53
30
.571
4.42
45
.783
4.57
30
.568
4.21
19
.976
4.68
76
.637
4.49
35
.742
4.48
48
.714
4.55
918
.663
41
Overall
Satisfaction
4.76
38
.490
4.88
52
.379
4.80
75
.435
4.58
48
.613
4.62
61
.637
4.59
58
.859
4.67
15
.488
4.66
41
.480
4.69
51
.547
4.52
27
.509
4.68
96
.814
4.74
27
.447
4.57
30
1.040
4.58
24
.654
4.63
30
.556
4.54
46
.657
4.67
30
.547
4.21
19
.787
4.79
76
.442
4.60
35
.695
4.69
49
.508
4.67
928
.625
Table A3: Adult Satisfaction with Staff – Fall 2011
Response to
Phone Calls
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.44
34
.705
4.59
78
.711
4.45
107
.804
4.57
84
.682
4.39
38
.595
4.43
110
.913
4.38
8
.744
4.54
46
.780
4.63
63
.630
4.28
50
.882
4.48
71
.790
4.64
33
.603
4.29
63
.728
4.50
14
1.160
4.41
46
.884
3.90
58
1.003
4.19
31
1.195
4.24
33
.936
4.54
169
.866
4.50
4
.577
4.28
76
.888
4.43
1216
.836
Amount of
Paperwork
Required
4.08
36
.732
4.52
87
.662
4.35
112
.975
4.49
92
.687
4.00
39
.889
4.17
109
.999
4.22
9
.667
4.45
44
.875
4.48
67
.704
4.41
46
.717
4.36
72
.756
4.45
33
.711
4.21
61
.777
4.46
13
.877
4.30
47
.858
4.13
72
.786
4.13
32
1.070
4.18
33
.950
4.46
181
.891
4.50
6
.837
4.17
81
.771
4.33
1272
.843
42
Staff
Response to
Questions
4.49
47
.585
4.64
98
.736
4.52
127
.916
4.52
92
.718
4.48
44
.698
4.48
117
.816
4.78
9
.441
4.59
58
.750
4.68
71
.604
4.43
51
.922
4.48
77
.805
4.67
36
.586
4.45
74
.644
4.69
13
.630
4.51
49
.794
4.21
71
.773
4.41
34
1.076
4.68
37
.580
4.70
192
.687
4.67
6
.816
4.48
84
.685
4.54
1387
.756
Respect Staff
Shows Clients
4.40
47
.648
4.65
101
.699
4.58
130
.870
4.58
91
.651
4.50
44
.731
4.61
118
.751
4.67
9
.707
4.78
58
.531
4.76
72
.489
4.52
50
.789
4.66
79
.696
4.72
36
.513
4.57
69
.581
4.92
13
.277
4.50
50
.909
4.34
73
.711
4.38
34
1.181
4.71
38
.565
4.69
198
.742
4.86
7
.378
4.57
83
.628
4.60
1400
.721
Waiting Time
for Services
3.98
51
.812
4.54
94
.683
4.47
120
.898
4.33
93
.838
4.23
44
.985
4.49
117
.784
4.11
9
.782
4.64
55
.522
4.59
69
.671
4.36
53
.736
4.43
76
.789
4.57
35
.698
4.26
72
.769
4.77
13
.439
4.28
46
.886
3.74
69
.980
4.32
34
1.065
4.34
38
.781
4.58
194
.725
4.50
6
.837
4.43
83
.719
4.40
1371
.813
Staff's Ability
to Speak your
Language
4.35
51
.688
4.67
101
.650
4.43
128
1.001
4.78
92
.510
4.47
43
.855
4.66
118
.682
4.89
9
.333
4.25
60
1.174
4.76
71
.572
4.83
52
.430
4.72
81
.597
4.78
37
.479
4.63
70
.569
4.86
14
.363
4.58
50
.835
4.47
75
.723
4.52
33
1.176
4.71
38
.515
4.67
202
.741
4.57
7
1.134
4.55
82
.669
4.61
1414
.747
Table A4: Adult Satisfaction with Staff – Spring 2012
Response to
Phone Calls
Site
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Amount of
Paperwork
Required
Staff
Response to
Questions
Waiting Time
for Services
4.50
36
.697
4.27
51
.827
4.61
66
.742
4.29
45
.944
4.34
53
.831
4.49
51
.809
4.69
13
.480
4.64
36
.487
4.53
47
.747
4.33
24
.702
4.42
92
.788
4.70
23
.470
4.63
27
.688
4.56
18
.616
4.54
28
.838
4.27
33
.977
4.56
25
.651
4.17
18
1.339
4.65
62
.546
4.29
28
.854
4.49
45
.661
4.47
821
.770
4.60
35
.553
4.34
50
.688
4.69
70
.526
4.35
46
.948
4.31
52
.897
4.57
51
.700
4.42
12
.515
4.41
37
.762
4.21
47
.977
4.20
20
.834
4.44
88
.709
4.48
23
.593
4.56
27
.577
4.50
18
.618
4.19
27
.736
4.03
39
1.063
4.50
22
.598
4.31
16
1.138
4.37
67
.832
4.17
36
.811
4.41
46
.858
4.39
829
.788
4.71
35
.572
4.36
58
.968
4.71
73
.513
4.47
47
.830
4.63
56
.558
4.62
58
.813
4.80
15
.414
4.55
40
.597
4.45
47
.996
4.32
25
.748
4.42
93
.756
4.75
24
.442
4.71
28
.460
4.71
21
.644
4.46
28
.576
4.38
40
.952
4.59
27
.572
4.42
19
.838
4.65
75
.668
4.37
35
.770
4.53
49
.793
4.54
893
.735
4.73
37
.508
4.60
60
.643
4.78
72
.451
4.48
46
.781
4.75
57
.510
4.80
59
.518
4.80
15
.414
4.71
41
.461
4.48
48
.899
4.50
24
.722
4.76
92
.500
4.68
25
.557
4.79
28
.418
4.78
23
.518
4.54
26
.706
4.41
41
.836
4.68
25
.557
4.60
20
.821
4.84
76
.402
4.49
37
.804
4.57
47
.827
4.67
899
.625
Cleanliness
of Facility
Visibility of
Center's Sign
Access to
Public
Quality of
Computers or
Table A5: Adult Satisfaction with Facilities – Fall 2011
Site Name
Respect Staff
Shows Clients
43
4.51
35
.818
4.42
55
.809
4.67
72
.531
4.18
45
1.007
4.23
56
1.044
4.62
58
.557
4.60
15
.507
4.56
39
.552
4.20
49
1.020
4.30
23
.765
4.42
92
.715
4.45
22
.510
4.71
28
.535
4.50
18
.618
4.12
26
1.107
4.00
40
1.038
4.54
26
.508
4.21
19
1.134
4.57
76
.618
4.19
37
.967
4.44
48
.712
4.41
879
.802
Staff's Ability
to Speak your
Language
4.83
36
.697
4.69
61
.620
4.66
73
.650
4.63
48
.570
4.61
57
.590
4.73
59
.582
4.87
15
.352
4.58
40
.712
4.63
49
.727
4.50
24
.659
4.73
93
.534
4.80
25
.408
4.75
28
.441
4.76
21
.436
4.75
28
.645
4.26
43
.954
4.78
27
.424
4.55
20
.605
4.61
75
.695
4.38
37
.953
4.75
48
.484
4.65
907
.646
Transportation
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.61
51
.568
4.63
105
.624
4.43
128
.867
4.56
101
.699
4.48
44
.664
4.71
122
.596
4.44
9
.726
4.27
60
1.148
4.60
72
.705
4.50
48
.772
4.60
81
.701
4.76
37
.495
4.51
71
.772
4.40
15
1.183
4.59
51
.804
4.15
75
.766
4.35
34
1.178
4.73
40
.506
4.69
198
.597
4.67
6
.516
4.33
84
.936
4.54
1432
.761
4.45
49
.614
4.52
101
.729
4.40
126
.922
4.45
93
.879
4.36
44
.780
4.60
121
.759
4.38
8
.744
4.38
58
.875
4.60
70
.668
4.35
49
.879
4.43
81
.790
4.68
37
.580
4.42
69
.830
4.71
14
.611
4.43
47
.853
4.19
72
.781
4.18
33
1.211
4.68
40
.656
4.63
198
.621
4.80
5
.447
4.45
84
.735
4.48
1399
.784
44
4.30
43
.674
4.52
85
.629
4.36
108
.932
4.34
83
.928
4.37
38
.852
4.60
105
.629
4.57
7
.535
4.63
46
.826
4.64
66
.737
4.58
43
.587
4.70
67
.652
4.65
34
.485
4.28
53
.841
4.78
9
.667
4.36
44
.917
4.13
53
.833
4.67
24
.565
4.66
35
.639
4.54
168
.818
4.75
4
.500
4.65
80
.695
4.50
1195
.774
Equipment
4.29
35
.622
4.54
87
.728
4.27
114
1.016
4.33
70
.863
4.19
32
.931
4.67
113
.558
4.40
5
.894
4.15
39
.875
4.65
62
.575
4.64
33
.549
4.44
61
1.009
4.52
29
.574
4.46
56
.687
4.82
11
.405
4.42
43
.932
4.23
53
.800
4.40
30
1.037
4.71
35
.519
4.55
194
.858
4.50
4
.577
4.56
77
.573
4.47
1183
.800
Table A6: Adult Satisfaction with Facilities – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Cleanliness of
Facility
Visibility of
Center's Sign
4.61
36
.766
4.68
60
.624
4.66
73
.628
4.54
48
.582
4.52
58
.655
4.67
60
.542
4.73
15
.458
4.29
41
.782
4.40
50
.926
4.28
25
.614
4.64
94
.653
4.69
26
.471
4.83
29
.384
4.46
24
.932
4.38
29
.561
4.49
43
.592
4.62
29
.561
4.55
20
.510
4.68
76
.496
4.46
37
.730
4.77
52
.469
4.58
925
.642
4.58
38
.826
4.55
58
.680
4.70
73
.639
4.54
48
.713
4.53
58
.681
4.67
57
.546
4.64
14
.633
4.34
41
.762
4.44
50
.951
4.25
24
.847
4.44
94
.797
4.54
26
.647
4.76
29
.511
4.52
23
.730
4.41
29
.628
4.43
42
.590
4.41
27
.694
4.50
20
.827
4.72
76
.532
4.57
37
.728
4.72
50
.536
4.55
914
.699
45
Access to
Public
Transportation
4.56
32
.948
4.66
47
.522
4.60
67
.780
4.20
44
1.069
4.45
49
.914
4.60
45
.837
4.40
10
.516
4.42
38
.642
4.60
45
.654
4.35
23
.647
4.46
85
.665
4.70
27
.465
4.78
27
.424
4.53
17
.624
4.15
27
.818
4.39
33
.659
4.33
24
.868
4.50
18
.786
4.76
63
.560
4.53
32
.761
4.66
41
.617
4.52
794
.738
Quality of
Computers or
Equipment
4.43
28
.634
4.38
47
.945
4.70
69
.649
4.36
36
.639
4.44
36
1.027
4.70
54
.603
4.69
13
.480
4.21
24
.833
4.60
43
.760
4.30
10
.483
4.40
72
.833
4.57
23
.507
4.85
27
.362
4.60
20
.598
4.29
24
.806
4.41
34
.821
4.70
20
.571
4.53
17
.717
4.81
52
.487
4.53
34
.748
4.61
33
.609
4.54
716
.725
Table A7: Adult Satisfaction with Services – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Overall
Program
Effectiveness
Quality of
Workshops/
Classes
Quality of
Counseling
4.40
40
.545
4.59
97
.554
4.42
118
.821
4.46
95
.649
4.31
39
.731
4.66
110
.681
4.63
8
.744
4.69
51
.616
4.64
64
.601
4.56
43
.666
4.63
73
.755
4.67
33
.540
4.47
59
.626
4.50
14
1.092
4.47
47
.905
4.20
69
.815
4.12
26
1.177
4.66
32
.545
4.70
184
.566
4.50
4
1.000
4.58
79
.633
4.54
1285
.701
4.42
43
.499
4.63
96
.620
4.34
114
.920
4.53
81
.672
4.42
33
.751
4.69
98
.545
4.44
9
.726
4.57
49
.707
4.58
69
.651
4.50
44
.699
4.66
74
.668
4.68
34
.535
4.42
60
.645
4.82
11
.405
4.64
42
.759
4.25
57
.714
4.45
29
1.055
4.63
30
.615
4.67
181
.597
4.00
3
1.000
4.57
69
.675
4.55
1226
.691
4.44
39
.502
4.65
79
.556
4.43
97
.840
4.37
75
.941
4.43
35
.815
4.59
92
.729
4.67
6
.516
4.48
42
.707
4.53
58
.706
4.59
41
.706
4.62
68
.547
4.59
27
.572
4.52
52
.542
4.82
11
.405
4.64
42
.727
4.00
51
.849
4.22
27
1.311
4.60
30
.621
4.62
146
.697
4.50
4
1.000
4.43
65
.790
4.51
1087
.747
46
Help
Finding a
Job
4.19
27
.681
4.43
58
.861
4.43
88
.868
4.29
65
.914
4.23
31
.884
4.40
91
.987
4.60
5
.548
4.10
30
1.125
4.47
49
.739
4.47
34
.615
4.38
47
.990
4.41
22
.908
4.00
45
.977
4.70
10
.675
4.27
37
.902
3.98
48
.838
4.00
24
1.216
4.50
28
.694
4.18
123
1.094
4.33
3
1.155
4.48
64
.734
4.31
929
.921
Services
for your
Children
4.45
38
.504
4.69
67
.556
4.32
101
.999
4.52
75
.644
4.28
25
.678
4.55
83
.859
4.33
6
.816
4.41
37
.956
4.67
60
.629
4.54
41
.636
4.71
63
.658
4.57
28
.504
4.54
50
.579
4.82
11
.405
4.60
43
.760
3.94
48
.998
4.25
28
1.076
4.54
28
.637
4.73
142
.585
4.67
3
.577
4.45
73
.688
4.52
1050
.753
Mix of
Services
Available
4.38
37
.492
4.51
81
.691
4.38
102
.856
4.65
89
.605
4.28
32
.813
4.62
101
.661
4.44
9
.726
4.45
40
.783
4.63
64
.549
4.55
42
.593
4.58
65
.705
4.55
29
.686
4.39
57
.648
4.73
11
.467
4.44
45
.785
3.97
60
.938
4.33
27
1.109
4.65
34
.544
4.62
162
.642
4.50
4
1.000
4.49
72
.731
4.50
1163
.724
Hours
Center is
Open
4.40
42
.587
4.67
91
.559
4.40
120
.938
4.52
94
.852
4.51
37
.651
4.61
116
.695
4.63
8
.518
4.58
50
.702
4.70
70
.548
4.59
44
.583
4.68
68
.633
4.70
30
.466
4.36
64
.764
4.92
13
.277
4.52
46
.781
4.10
68
.849
4.45
31
1.028
4.62
37
.594
4.65
184
.608
4.50
4
1.000
4.52
81
.573
4.55
1298
.715
Table A8: Adult Satisfaction with Services – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Overall
Program
Effectiveness
Quality of
Workshops/
Classes
Quality of
Counseling
4.43
35
.815
4.65
51
.559
4.62
71
.641
4.31
45
.848
4.50
50
.647
4.59
56
.708
4.69
13
.480
4.59
37
.498
4.63
46
.532
4.33
21
.658
4.65
88
.568
4.64
22
.492
4.78
27
.424
4.56
16
.512
4.57
28
.573
4.63
40
.490
4.57
23
.590
4.56
18
.856
4.67
64
.565
4.54
35
.741
4.72
43
.504
4.59
829
.620
4.71
34
.676
4.79
56
.414
4.73
71
.477
4.50
42
.773
4.50
40
.816
4.60
47
.798
4.70
10
.483
4.54
37
.558
4.51
45
.787
4.68
22
.568
4.78
86
.582
4.76
21
.436
4.70
27
.465
4.40
15
1.056
4.72
29
.455
4.73
40
.452
4.50
24
.590
4.53
17
.874
4.81
58
.476
4.43
30
.774
4.75
40
.439
4.66
791
.622
4.79
34
.592
4.57
37
.555
4.75
68
.469
4.27
41
.867
4.64
42
.656
4.56
48
.823
4.80
10
.422
4.45
33
.564
4.60
43
.660
4.63
16
.619
4.66
83
.547
4.65
20
.587
4.75
28
.441
4.50
12
.674
4.60
25
.500
4.39
31
.761
4.50
18
.618
4.57
14
.514
4.69
54
.577
4.47
30
.776
4.71
35
.519
4.61
722
.628
47
Help
Finding a
Job
4.45
22
.858
4.34
32
.827
4.70
61
.558
4.32
34
.912
4.33
36
.894
4.44
43
.825
4.50
8
.535
4.00
26
.938
4.60
40
.545
4.25
8
.707
4.38
55
.892
4.71
17
.470
4.77
26
.514
4.45
11
.688
4.18
22
.733
4.30
27
.993
4.20
10
.632
4.33
15
1.113
4.45
38
.891
4.25
28
.752
4.52
29
.911
4.43
588
.807
Services
for your
Children
4.60
30
.855
4.47
36
.736
4.72
65
.516
4.41
41
.894
4.62
34
.888
4.63
46
.741
4.54
13
.519
4.09
32
.963
4.61
46
.745
4.67
15
.617
4.53
70
.631
4.72
18
.461
4.76
25
.436
4.67
15
.488
4.50
24
.590
4.54
26
.582
4.72
18
.461
4.31
13
.947
4.78
54
.664
4.39
28
.737
4.81
37
.397
4.59
686
.699
Mix of
Services
Available
4.56
34
.705
4.55
51
.642
4.72
67
.545
4.43
42
.801
4.63
43
.691
4.63
49
.668
4.58
12
.515
4.46
35
.561
4.54
46
.751
4.06
18
1.056
4.59
81
.608
4.73
22
.456
4.69
26
.471
4.57
14
.646
4.38
29
.677
4.54
28
.576
4.47
17
.717
4.39
18
.698
4.71
59
.559
4.47
32
.761
4.50
40
.716
4.56
763
.662
Hours
Center is
Open
4.68
34
.638
4.51
51
.644
4.81
68
.432
4.43
44
.818
4.67
48
.630
4.69
54
.577
4.71
14
.469
4.57
37
.647
4.47
45
.919
4.64
22
.492
4.62
86
.597
4.67
21
.483
4.74
27
.447
4.45
22
.671
4.52
29
.574
4.54
35
.561
4.64
22
.492
3.89
18
1.183
4.81
68
.465
4.54
35
.741
4.69
42
.517
4.61
822
.639
Table A9: Adult Recommend Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
50
92.6%
104
99.0%
131
98.5%
85
86.7%
43
89.6%
124
96.9%
9
100.0%
59
95.2%
70
98.6%
50
92.6%
72
94.7%
38
100.0%
75
93.8%
13
100.0%
47
90.4%
76
92.7%
30
93.8%
39
97.5%
189
90.9%
7
100.0%
80
93.0%
1391
94.2%
No
Not Sure
2
3.7%
0
0.0%
0
0.0%
2
2.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.4%
0
0.0%
0
0.0%
0
0.0%
1
1.3%
0
0.0%
0
0.0%
4
4.9%
1
3.1%
1
2.5%
6
2.9%
0
0.0%
1
1.2%
19
1.3%
48
2
3.7%
1
1.0%
2
1.5%
11
11.2%
5
10.4%
4
3.1%
0
0.0%
3
4.8%
0
0.0%
4
7.4%
4
5.3%
0
0.0%
4
5.0%
0
0.0%
5
9.6%
2
2.4%
1
3.1%
0
0.0%
13
6.3%
0
0.0%
5
5.8%
66
4.5%
Total
54
100.0%
105
100.0%
133
100.0%
98
100.0%
48
100.0%
128
100.0%
9
100.0%
62
100.0%
71
100.0%
54
100.0%
76
100.0%
38
100.0%
80
100.0%
13
100.0%
52
100.0%
82
100.0%
32
100.0%
40
100.0%
208
100.0%
7
100.0%
86
100.0%
1476
100.0%
Table A10: Adult Recommend Center – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal
FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
38
100.0%
52
94.5%
74
1.0
48
96.0%
58
92.1%
57
98.3%
15
100.0%
41
100.0%
51
98.1%
28
100.0%
96
99.0%
25
92.6%
30
100.0%
24
96.0%
30
100.0%
46
100.0%
27
90.0%
18
94.7%
80
100.0%
34
94.4%
51
98.1%
923
97.3%
No
Not Sure
0
0.0%
0
0.0%
1
.0
1
2.0%
1
1.6%
1
1.7%
0
0.0%
0
0.0%
1
1.9%
0
0.0%
0
0.0%
1
3.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
6.7%
1
5.3%
0
0.0%
1
2.8%
0
0.0%
10
1.1%
49
0
0.0%
3
5.5%
2
.0
1
2.0%
4
6.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.0%
1
3.7%
0
0.0%
1
4.0%
0
0.0%
0
0.0%
1
3.3%
0
0.0%
0
0.0%
1
2.8%
1
1.9%
16
1.7%
Total
38
100.0%
55
100.0%
77
1.0
50
100.0%
63
100.0%
58
100.0%
15
100.0%
41
100.0%
52
100.0%
28
100.0%
97
100.0%
27
100.0%
30
100.0%
25
100.0%
30
100.0%
46
100.0%
30
100.0%
19
100.0%
80
100.0%
36
100.0%
52
100.0%
949
100.0%
Table A11: Adult First Learn about FSC – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Friend
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
28
46.7%
52
47.3%
83
61.9%
61
56.5%
10
20.8%
45
34.6%
4
44.4%
35
54.7%
35
47.3%
29
49.2%
43
50.6%
28
65.1%
34
42.5%
6
40.0%
27
52.9%
50
60.2%
16
47.1%
22
68.8%
96
44.4%
2
28.6%
35
38.0%
741
48.3
College or
School
4
6.7%
7
6.4%
13
9.7%
14
13.2%
1
2.1%
9
6.9%
0
0.0%
2
3.1%
5
6.8%
1
1.7%
5
5.9%
5
11.6%
4
5.0%
1
6.7%
3
6.7%
4
4.8%
2
5.9%
0
0.0%
19
8.7%
3
42.9%
8
8.7%
110
7.2%
50
Met Staff
at Event
0
0.0%
2
1.8%
4
3.0%
11
10.6%
5
10.6%
15
11.5%
0
0.0%
7
11.1%
11
14.9%
2
3.4%
9
10.6%
5
11.6%
6
7.5%
1
6.7%
4
9.5%
1
1.2%
3
8.8%
2
8.7%
10
4.6%
3
42.9%
9
9.8%
110
7.3%
Saw Flyer
Saw Bldg
or Sign
5
8.3%
10
9.1%
3
2.2%
12
11.3%
7
14.6%
18
13.8%
3
33.3%
6
9.4%
12
16.2%
5
8.5%
4
4.7%
6
14.0%
22
27.5%
3
20.0%
4
9.5%
7
8.4%
3
8.8%
1
4.3%
29
13.3%
0
0.0%
9
9.8%
169
11.1%
8
13.3%
29
26.4%
18
13.4%
22
20.8%
9
18.8%
29
22.3%
2
22.2%
13
20.3%
10
13.5%
5
8.5%
9
10.6%
9
20.9%
9
11.3%
1
6.7%
6
14.3%
13
15.7%
0
0.0%
3
13.0%
78
35.9%
0
0.0%
6
6.5%
279
18.4%
Referred
by Other
Agency
7
11.7%
14
12.7%
16
11.9%
0
0.0%
9
18.8%
8
6.2%
2
22.2%
8
12.5%
5
6.8%
9
15.3%
12
14.1%
1
2.3%
8
10.0%
2
13.3%
5
11.9%
5
6.0%
7
20.6%
2
8.7%
24
10.9%
1
14.3%
16
17.4%
161
10.6%
Other
17
28.3%
2
1.8%
17
12.7%
2
1.9%
9
18.8%
23
17.7%
2
22.2%
7
10.9%
13
17.6%
14
23.7%
14
16.5%
1
2.3%
9
11.3%
0
0.0%
7
16.7%
5
6.0%
4
11.8%
10
35.7%
20
9.2%
0
0.0%
11
12.0%
187
12.3%
Table A12: Adult First Learn about FSC – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Friend
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
16
41.0%
30
42.9%
41
53.2%
29
56.9%
23
36.5%
27
44.3%
9
56.3%
20
47.6%
30
54.5%
10
35.7%
53
55.2%
17
60.7%
16
53.3%
6
22.2%
17
56.7%
14
30.4%
9
30.0%
11
55.0%
40
48.8%
13
34.2%
26
47.3%
457
46.4%
College or
School
2
5.1%
5
7.1%
7
9.1%
6
11.8%
5
7.8%
7
11.5%
0
0.0%
3
7.1%
3
5.5%
1
3.6%
5
5.2%
5
17.9%
5
16.7%
7
25.9%
3
10.0%
2
4.3%
5
16.7%
3
15.0%
7
8.5%
1
2.6%
10
18.2%
92
9.3%
51
Met Staff
at Event
4
10.3%
6
8.6%
9
11.7%
9
17.6%
7
10.9%
3
4.9%
5
31.3%
7
16.7%
7
12.7%
0
0.0%
15
15.6%
4
14.3%
6
20.0%
0
0.0%
4
13.3%
0
0.0%
2
6.7%
3
15.0%
2
2.4%
3
7.9%
3
5.5%
99
10.1%
Saw Flyer
Saw Bldg
or Sign
3
7.7%
13
18.6%
5
6.5%
10
19.6%
15
23.4%
6
9.8%
1
6.3%
4
9.5%
6
10.9%
0
0.0%
8
8.3%
3
10.7%
2
6.7%
5
18.5%
3
10.0%
5
10.9%
4
13.3%
4
20.0%
13
15.9%
4
10.5%
9
16.4%
123
12.5%
6
15.4%
21
30.0%
10
13.0%
4
7.8%
14
21.9%
6
9.8%
4
25.0%
8
19.0%
5
9.1%
1
3.6%
8
8.3%
5
17.9%
2
6.7%
1
3.7%
1
3.3%
22
47.8%
0
0.0%
7
35.0%
17
20.7%
6
15.8%
9
16.4%
157
15.9%
Referred
by Other
Agency
8
20.5%
5
7.1%
6
7.8%
1
2.0%
5
7.9%
5
8.2%
0
0.0%
3
7.1%
7
12.7%
12
42.9%
7
7.3%
1
3.6%
2
6.7%
3
11.1%
3
10.0%
6
13.0%
8
26.7%
2
10.0%
13
15.9%
7
18.4%
1
1.8%
105
10.7%
Other
4
10.3%
3
4.3%
10
13.0%
3
5.9%
9
14.1%
11
18.0%
2
12.5%
3
7.1%
5
9.1%
5
17.9%
18
18.8%
2
7.1%
2
6.7%
6
22.2%
0
0.0%
2
4.4%
4
13.3%
3
15.0%
9
11.0%
8
21.1%
6
10.9%
115
11.7%
Table A13: Adult “Why did you come to this FSC today?” – Fall 2011
Attend a
Class
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
20
33.3%
68
61.8%
58
43.6%
57
53.8%
14
29.8%
19
14.6%
2
22.2%
36
57.1%
18
24.3%
15
25.9%
53
62.4%
30
69.8%
54
67.5%
3
20.0%
23
52.3%
23
27.7%
17
50.0%
11
39.3%
102
46.6%
0
0.0%
17
18.9%
640
42.2%
Access a
Computer
Help
Finding a
Job
0
0.0%
23
20.9%
16
12.0%
14
13.7%
5
10.6%
64
49.2%
0
0.0%
4
6.3%
12
16.2%
1
1.7%
6
7.1%
5
11.6%
22
27.5%
4
26.7%
5
11.6%
3
3.6%
2
5.9%
7
22.6%
35
16.1%
1
14.3%
34
37.8%
263
17.4%
4
6.7%
13
11.8%
20
15.0%
8
7.7%
10
20.8%
38
29.2%
1
11.1%
3
4.8%
10
13.5%
7
11.9%
12
14.1%
1
2.3%
9
11.3%
3
20.0%
3
7.1%
9
10.8%
6
17.6%
4
17.4%
26
12.0%
0
0.0%
19
21.1%
206
13.7%
52
Services
for my
Children
16
26.7%
17
15.5%
15
11.3%
27
26.0%
6
12.5%
18
13.8%
4
44.4%
9
14.3%
31
41.9%
23
39.0%
26
30.6%
7
16.3%
18
22.5%
8
53.3%
10
24.4%
2
2.4%
10
29.4%
1
4.3%
41
18.9%
4
57.1%
27
30.0%
320
21.2%
Legal
Services
2
3.3%
7
6.4%
5
3.8%
4
3.8%
11
22.9%
18
13.8%
2
22.2%
0
0.0%
3
4.2%
2
3.4%
4
4.7%
1
2.3%
7
8.8%
1
6.7%
3
7.1%
1
1.2%
1
2.9%
5
21.7%
11
5.1%
1
14.3%
6
6.7%
95
6.3%
Small
Business
0
0.0%
0
0.0%
0
0.0%
2
1.9%
2
4.2%
4
3.1%
0
0.0%
0
0.0%
1
1.4%
1
1.7%
2
2.4%
0
0.0%
2
2.5%
1
6.7%
0
0.0%
0
0.0%
2
5.9%
1
4.3%
0
0.0%
0
0.0%
2
2.2%
20
1.3%
Child
Care
1
1.7%
7
6.4%
1
0.8%
6
5.8%
2
4.2%
1
0.8%
2
22.2%
1
1.6%
3
4.1%
2
3.4%
8
9.4%
1
2.3%
5
6.3%
0
0.0%
3
7.1%
0
0.0%
6
17.6%
0
0.0%
10
4.6%
0
0.0%
1
1.1%
60
4.0%
Other
21
35.0%
16
14.5%
53
39.6%
19
18.3%
12
25.0%
25
19.5%
3
33.3%
18
28.6%
12
16.4%
15
25.4%
17
20.0%
7
16.3%
7
8.8%
2
13.3%
9
19.1%
37
44.6%
7
20.6%
12
42.9%
34
15.8%
1
14.3%
12
13.3%
339
22.4%
Table A14: Adult “Why did you come to this FSC today?” – Spring 2012
Attend a
Class
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
19
48.7%
52
74.3%
29
37.7%
18
35.3%
9
14.1%
8
13.3%
3
18.8%
34
81.0%
12
21.8%
17
63.0%
65
66.3%
10
35.7%
3
10.0%
7
25.9%
20
66.7%
32
69.6%
8
26.7%
7
35.0%
32
39.0%
8
21.1%
28
50.9%
421
42.7%
Access a
Computer
Help
Finding a
Job
2
5.1%
11
15.7%
15
19.5%
2
3.9%
6
9.4%
29
47.5%
0
0.0%
4
9.5%
4
7.3%
0
0.0%
8
8.2%
9
32.1%
10
33.3%
4
14.8%
1
3.3%
6
13.0%
1
3.3%
8
40.0%
11
13.4%
9
23.7%
3
5.5%
143
14.5%
0
0.0%
7
10.0%
9
11.7%
3
5.9%
10
15.6%
16
26.2%
0
0.0%
5
11.9%
12
21.8%
0
0.0%
19
19.4%
6
21.4%
8
26.7%
3
11.1%
1
3.3%
3
6.5%
1
3.3%
5
25.0%
11
13.4%
3
7.9%
4
7.3%
126
12.8%
53
Services
for my
Children
14
35.9%
3
4.3%
11
14.3%
20
39.2%
9
14.1%
19
31.1%
3
18.8%
8
19.0%
24
43.6%
8
28.6%
17
17.3%
9
32.1%
11
36.7%
8
29.6%
13
43.3%
0
0.0%
8
26.7%
1
5.0%
15
18.3%
4
10.5%
16
29.1%
221
22.4%
Legal
Services
2
5.1%
0
0.0%
3
3.9%
2
3.9%
13
20.3%
9
14.8%
7
43.8%
3
7.1%
5
9.1%
1
3.6%
7
7.1%
6
21.4%
4
13.3%
2
7.4%
2
6.7%
2
4.3%
2
6.9%
2
10.0%
7
8.5%
3
7.9%
0
0.0%
82
8.3%
Small
Business
0
0.0%
0
0.0%
1
1.3%
0
0.0%
3
4.7%
3
4.9%
0
0.0%
0
0.0%
1
1.8%
1
3.6%
1
1.0%
4
14.3%
2
6.7%
0
0.0%
1
3.3%
1
2.2%
0
0.0%
2
10.0%
1
1.2%
0
0.0%
0
0.0%
21
2.1%
Child
Care
3
7.7%
2
2.9%
6
7.8%
1
2.0%
4
6.3%
0
0.0%
1
6.3%
3
7.3%
2
3.6%
2
7.1%
2
2.0%
3
10.7%
16
53.3%
0
0.0%
4
13.3%
1
2.2%
0
0.0%
0
0.0%
4
4.9%
0
0.0%
3
5.5%
57
5.8%
Other
11
28.9%
13
18.8%
18
23.4%
20
39.2%
23
35.9%
12
19.7%
4
25.0%
3
7.1%
10
18.5%
5
17.9%
18
18.4%
4
14.3%
5
16.7%
7
25.9%
1
3.3%
11
23.9%
10
33.3%
9
45.0%
24
29.3%
16
42.1%
6
10.9%
230
23.4%
Table A15: Adult “How Often Have you come to this FSC in the Past Month?”– Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
One Time
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
13
25.0%
3
3.0%
17
13.2%
10
9.3%
5
11.9%
16
13.0%
1
11.1%
9
15.0%
12
17.4%
12
23.5%
8
10.0%
7
18.9%
5
6.7%
3
21.4%
11
21.6%
30
44.1%
9
28.1%
13
31.7%
31
14.6%
0
0.0%
9
11.0%
224
15.6%
Two Times
9
17.3%
5
5.1%
19
14.7%
9
8.4%
11
26.2%
16
13.0%
2
22.2%
4
6.7%
2
2.9%
4
7.8%
4
5.0%
2
5.4%
13
17.3%
2
14.3%
4
7.8%
10
14.7%
10
31.3%
8
19.5%
11
5.2%
2
40.0%
12
14.6%
159
11.0%
54
Three
Times
3
5.8%
5
5.1%
6
4.7%
13
12.1%
5
11.9%
23
18.7%
0
0.0%
11
18.3%
9
13.0%
7
13.7%
8
10.0%
3
8.1%
4
5.3%
1
7.1%
4
7.8%
1
1.5%
6
18.8%
4
9.8%
17
8.0%
0
0.0%
15
18.3%
145
10.1%
Four
Times
13
25.0%
13
13.1%
18
14.0%
14
13.1%
15
35.7%
20
16.3%
2
22.2%
14
23.3%
8
11.6%
13
25.5%
32
40.0%
8
21.6%
15
20.0%
1
7.1%
13
25.5%
6
8.8%
3
9.4%
3
7.3%
24
11.3%
1
20.0%
5
6.1%
241
16.7%
Between
five and
Nine Times
9
17.3%
14
14.1%
34
26.4%
8
7.5%
4
9.5%
26
21.1%
2
22.2%
10
16.7%
14
20.3%
10
19.6%
23
28.8%
3
8.1%
16
21.3%
2
14.3%
5
9.8%
6
8.8%
4
12.5%
4
9.8%
19
8.9%
2
40.0%
17
20.7%
232
16.1%
Ten or
more
times
5
9.6%
59
59.6%
35
27.1%
53
49.5%
2
4.8%
22
17.9%
2
22.2%
12
20.0%
24
34.8%
5
9.8%
5
6.3%
14
37.8%
22
29.3%
5
35.7%
14
27.5%
15
22.1%
0
0.0%
9
22.0%
111
52.1%
0
0.0%
24
29.3%
438
30.4%
Total
52
100.0%
99
100.0%
129
100.0%
107
100.0%
42
100.0%
123
100.0%
9
100.0%
60
100.0%
69
100.0%
51
100.0%
80
100.0%
37
100.0%
75
100.0%
14
100.0%
51
100.0%
68
100.0%
32
100.0%
41
100.0%
213
100.0%
5
100.0%
82
100.0%
1439
100.0%
Table A16: Adult “How Often Have you come to this FSC in the Past Month?” – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
One Time
3
8.8%
5
8.1%
12
16.4%
2
4.2%
17
30.4%
4
6.9%
4
26.7%
0
0.0%
7
14.3%
6
22.2%
14
14.6%
3
11.5%
9
33.3%
2
8.3%
1
3.6%
7
15.2%
8
33.3%
5
27.8%
12
15.8%
12
34.3%
7
13.7%
140
15.3%
8
23.5%
4
6.5%
9
12.3%
3
6.3%
13
23.2%
6
10.3%
3
20.0%
1
2.4%
10
20.4%
1
3.7%
7
7.3%
2
7.7%
1
3.7%
3
12.5%
3
10.7%
1
2.2%
4
16.7%
2
11.1%
7
9.2%
5
14.3%
8
15.7%
101
11.1%
Two Times
0
0.0%
4
6.5%
16
21.9%
6
12.5%
8
14.3%
10
17.2%
1
6.7%
4
9.8%
12
24.5%
4
14.8%
8
8.3%
3
11.5%
3
11.1%
1
4.2%
1
3.6%
3
6.5%
1
4.2%
3
16.7%
7
9.2%
7
20.0%
4
7.8%
106
11.6%
55
Three
Times
2
5.9%
10
16.1%
7
9.6%
3
6.3%
8
14.3%
12
20.7%
1
6.7%
9
22.0%
3
6.1%
11
40.7%
38
39.6%
4
15.4%
3
11.1%
6
25.0%
9
32.1%
1
2.2%
6
25.0%
2
11.1%
10
13.2%
8
22.9%
14
27.5%
167
18.3%
Four
Times
4
11.8%
11
17.7%
6
8.2%
6
12.5%
3
5.4%
11
19.0%
2
13.3%
13
31.7%
4
8.2%
4
14.8%
16
16.7%
7
26.9%
6
22.2%
2
8.3%
5
17.9%
9
19.6%
3
12.5%
3
16.7%
10
13.2%
2
5.7%
8
15.7%
135
14.8%
Between
five and
Nine Times
17
50.0%
28
45.2%
23
31.5%
28
58.3%
7
12.5%
15
25.9%
4
26.7%
14
34.1%
13
26.5%
1
3.7%
13
13.5%
7
26.9%
5
18.5%
10
41.7%
9
32.1%
25
54.3%
2
8.3%
3
16.7%
30
39.5%
1
2.9%
10
19.6%
265
29.0%
Ten or
more
times
34
100.0%
62
100.0%
73
100.0%
48
100.0%
56
100.0%
58
100.0%
15
100.0%
41
100.0%
49
100.0%
27
100.0%
96
100.0%
26
100.0%
27
100.0%
24
100.0%
28
100.0%
46
100.0%
24
100.0%
18
100.0%
76
100.0%
35
100.0%
51
100.0%
914
100.0%
Total
3
8.8%
5
8.1%
12
16.4%
2
4.2%
17
30.4%
4
6.9%
4
26.7%
0
0.0%
7
14.3%
6
22.2%
14
14.6%
3
11.5%
9
33.3%
2
8.3%
1
3.6%
7
15.2%
8
33.3%
5
27.8%
12
15.8%
12
34.3%
7
13.7%
140
15.3%
Table A17: Adult “Are you Enrolled in a Class or Program at this FSC?” – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Yes
No
26
45.6%
79
71.8%
64
48.1%
67
62.0%
27
58.7%
43
33.6%
2
25.0%
38
60.3%
38
53.5%
25
44.6%
62
76.5%
28
71.8%
57
71.3%
8
53.3%
33
62.3%
27
32.9%
17
53.1%
16
38.1%
116
53.5%
1
14.3%
29
32.6%
803
52.9%
30
52.6%
27
24.5%
67
50.4%
25
23.1%
18
39.1%
81
63.3%
4
50.0%
25
39.7%
29
40.8%
23
41.1%
19
23.5%
10
25.6%
22
27.5%
7
46.7%
11
20.8%
50
61.0%
11
34.4%
24
57.1%
85
39.2%
5
71.4%
56
62.9%
629
41.5%
Don't
know
1
1.8%
4
3.6%
2
1.5%
16
14.8%
1
2.2%
4
3.1%
2
25.0%
0
0.0%
4
5.6%
8
14.3%
0
0.0%
1
2.6%
1
1.3%
0
0.0%
9
17.0%
5
6.1%
4
12.5%
2
4.8%
16
7.4%
1
14.3%
4
4.5%
85
5.6%
56
Total
57
100.0%
110
100.0%
133
100.0%
108
100.0%
46
100.0%
128
100.0%
8
100.0%
63
100.0%
71
100.0%
56
100.0%
81
100.0%
39
100.0%
80
100.0%
15
100.0%
53
100.0%
82
100.0%
32
100.0%
42
100.0%
217
100.0%
7
100.0%
89
100.0%
1517
100.0%
Table A18: Adult “Are you enrolled in a Class or Program at this FSC?” – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Yes
No
26
45.6%
79
71.8%
64
48.1%
67
62.0%
27
58.7%
43
33.6%
2
25.0%
38
60.3%
38
53.5%
25
44.6%
62
76.5%
28
71.8%
57
71.3%
8
53.3%
33
62.3%
27
32.9%
17
53.1%
16
38.1%
116
53.5%
1
14.3%
29
32.6%
803
52.9%
30
52.6%
27
24.5%
67
50.4%
25
23.1%
18
39.1%
81
63.3%
4
50.0%
25
39.7%
29
40.8%
23
41.1%
19
23.5%
10
25.6%
22
27.5%
7
46.7%
11
20.8%
50
61.0%
11
34.4%
24
57.1%
85
39.2%
5
71.4%
56
62.9%
629
41.5%
Don't
know
1
1.8%
4
3.6%
2
1.5%
16
14.8%
1
2.2%
4
3.1%
2
25.0%
0
0.0%
4
5.6%
8
14.3%
0
0.0%
1
2.6%
1
1.3%
0
0.0%
9
17.0%
5
6.1%
4
12.5%
2
4.8%
16
7.4%
1
14.3%
4
4.5%
85
5.6%
57
Total
57
100.0%
110
100.0%
133
100.0%
108
100.0%
46
100.0%
128
100.0%
8
100.0%
63
100.0%
71
100.0%
56
100.0%
81
100.0%
39
100.0%
80
100.0%
15
100.0%
53
100.0%
82
100.0%
32
100.0%
42
100.0%
217
100.0%
7
100.0%
89
100.0%
1517
100.0%
Table A19: Adult Surveys completed by Language and Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
English
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
17
28.3%
28
25.5%
72
53.7%
8
7.4%
26
54.2%
104
80.0%
7
77.8%
17
26.6%
23
31.1%
23
39.0%
23
27.1%
1
2.3%
9
11.3%
5
33.3%
5
9.4%
21
25.3%
16
47.1%
32
76.2%
91
41.4%
1
14.3%
53
56.4%
582
37.5%
Spanish
Total
43
71.7%
82
74.5%
62
46.3%
100
92.6%
22
45.8%
26
20.0%
2
22.2%
47
73.4%
51
68.9%
36
61.0%
62
72.9%
42
97.7%
71
88.8%
10
66.7%
48
90.6%
62
74.7%
18
52.9%
10
23.8%
129
58.6%
6
85.7%
41
43.6%
970
62.5%
60
100.0%
110
100.0%
134
100.0%
108
100.0%
48
100.0%
130
100.0%
9
100.0%
64
100.0%
74
100.0%
59
100.0%
85
100.0%
43
100.0%
80
100.0%
15
100.0%
53
100.0%
83
100.0%
34
100.0%
42
100.0%
220
100.0%
7
100.0%
94
100.0%
1552
100.0%
58
Table A20: Adult Surveys completed by Language and Center – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
English
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
6
15.4%
11
15.7%
39
50.6%
6
11.8%
48
75.0%
43
70.5%
7
43.8%
6
14.3%
16
29.1%
8
28.6%
39
39.8%
3
10.7%
12
40.0%
10
37.0%
0
0.0%
4
8.7%
7
23.3%
16
80.0%
49
59.8%
36
94.7%
4
7.3%
370
37.5%
Spanish
Total
33
84.6%
59
84.3%
38
49.4%
45
88.2%
16
25.0%
18
29.5%
9
56.3%
36
85.7%
39
70.9%
20
71.4%
59
60.2%
25
89.3%
18
60.0%
17
63.0%
30
100.0%
42
91.3%
23
76.7%
4
20.0%
33
40.2%
2
5.3%
51
92.7%
617
62.5%
39
100.0%
70
100.0%
77
100.0%
51
100.0%
64
100.0%
61
100.0%
16
100.0%
42
100.0%
55
100.0%
28
100.0%
98
100.0%
28
100.0%
30
100.0%
27
100.0%
30
100.0%
46
100.0%
30
100.0%
20
100.0%
82
100.0%
38
100.0%
55
100.0%
987
100.0%
59
Table A21: Adult Surveys completed by Gender and Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Male
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
13
22.4%
25
24.8%
53
41.1%
27
26.7%
29
60.4%
48
37.2%
0
0.0%
5
9.1%
22
31.9%
11
22.0%
16
19.8%
7
18.4%
21
26.3%
6
42.9%
9
17.3%
16
20.3%
5
15.2%
11
28.9%
66
31.1%
1
14.3%
37
44.0%
428
29.2%
Female
Total
45
77.6%
76
75.2%
76
58.9%
74
73.3%
19
39.6%
81
62.8%
7
100.0%
50
90.9%
47
68.1%
39
78.0%
65
80.2%
31
81.6%
59
73.8%
8
57.1%
43
82.7%
63
79.7%
28
84.8%
27
71.1%
146
68.9%
6
85.7%
47
56.0%
1037
70.8%
58
100.0%
101
100.0%
129
100.0%
101
100.0%
48
100.0%
129
100.0%
7
100.0%
55
100.0%
69
100.0%
50
100.0%
81
100.0%
38
100.0%
80
100.0%
14
100.0%
52
100.0%
79
100.0%
33
100.0%
38
100.0%
212
100.0%
7
100.0%
84
100.0%
1465
100.0%
60
Table A22: Adult Surveys completed by Gender and Center – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Male
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
7
17.9%
14
22.6%
23
31.5%
14
28.0%
22
40.0%
20
36.4%
4
25.0%
6
14.6%
13
26.0%
10
35.7%
16
17.2%
6
21.4%
6
20.0%
7
30.4%
3
10.0%
14
30.4%
11
37.9%
8
42.1%
26
32.9%
2
6.9%
10
18.9%
242
26.1%
Female
Total
32
82.1%
48
77.4%
50
68.5%
36
72.0%
33
60.0%
35
63.6%
12
75.0%
35
85.4%
37
74.0%
18
64.3%
77
82.8%
22
78.6%
24
80.0%
16
69.6%
27
90.0%
32
69.6%
18
62.1%
11
57.9%
53
67.1%
27
93.1%
43
81.1%
686
73.9%
39
100.0%
62
100.0%
73
100.0%
50
100.0%
55
100.0%
55
100.0%
16
100.0%
41
100.0%
50
100.0%
28
100.0%
93
100.0%
28
100.0%
30
100.0%
23
100.0%
30
100.0%
46
100.0%
29
100.0%
19
100.0%
79
100.0%
29
100.0%
53
100.0%
928
100.0%
61
Table A23: Adult Surveys completed by Age and Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
18 - 25
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
10
17.2%
15
14.7%
39
30.0%
17
16.2%
9
18.8%
39
30.2%
1
14.3%
4
7.1%
11
15.9%
3
5.9%
21
26.3%
1
2.6%
9
11.3%
2
14.3%
5
9.4%
8
9.9%
3
9.1%
9
23.7%
21
9.7%
0
0.0%
12
14.1%
239
16.1%
26 - 40
41 - 55
23
39.7%
29
28.4%
47
36.2%
60
57.1%
15
31.3%
51
39.5%
4
57.1%
18
32.1%
32
46.4%
28
54.9%
36
45.0%
18
46.2%
28
35.0%
4
28.6%
31
58.5%
35
43.2%
22
66.7%
14
36.8%
87
40.3%
3
42.9%
33
38.8%
618
41.7%
18
31.0%
34
33.3%
31
23.8%
22
21.0%
17
35.4%
28
21.7%
2
28.6%
18
32.1%
25
36.2%
16
31.4%
18
22.5%
11
28.2%
36
45.0%
5
35.7%
15
28.3%
26
32.1%
6
18.2%
11
28.9%
50
23.1%
1
14.3%
33
38.8%
423
28.6%
62
56 - 70
7
12.1%
21
20.6%
11
8.5%
4
3.8%
6
12.5%
7
5.4%
0
0.0%
14
25.0%
0
0.0%
4
7.8%
5
6.3%
8
20.5%
7
8.8%
3
21.4%
2
3.8%
11
13.6%
2
6.1%
3
7.9%
38
17.6%
3
42.9%
7
8.2%
163
11.0%
71 +
0
0.0%
3
2.9%
2
1.5%
2
1.9%
1
2.1%
4
3.1%
0
0.0%
2
3.6%
1
1.4%
0
0.0%
0
0.0%
1
2.6%
0
0.0%
0
0.0%
0
0.0%
1
1.2%
0
0.0%
1
2.6%
20
9.3%
0
0.0%
0
0.0%
38
2.6%
Total
58
100.0%
102
100.0%
130
100.0%
105
100.0%
48
100.0%
129
100.0%
7
100.0%
56
100.0%
69
100.0%
51
100.0%
80
100.0%
39
100.0%
80
100.0%
14
100.0%
53
100.0%
81
100.0%
33
100.0%
38
100.0%
216
100.0%
7
100.0%
85
100.0%
1481
100.0%
Table A24: Adult Surveys completed by Age and Center – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
18 - 25
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
3
8.3%
4
6.2%
20
27.4%
4
8.2%
10
18.2%
9
16.1%
1
6.3%
4
10.3%
5
9.8%
4
14.3%
21
26.9%
1
3.6%
3
10.0%
0
0.0%
1
3.3%
9
20.0%
5
17.2%
2
10.5%
10
12.8%
4
13.8%
4
7.7%
124
13.7%
26 - 40
41 - 55
22
61.1%
29
44.6%
27
37.0%
35
71.4%
24
43.6%
26
46.4%
7
43.8%
8
20.5%
26
51.0%
14
50.0%
25
32.1%
11
39.3%
19
63.3%
7
38.9%
24
80.0%
16
35.6%
14
48.3%
10
52.6%
32
41.0%
15
51.7%
22
42.3%
413
45.7%
10
27.8%
15
23.1%
19
26.0%
6
12.2%
15
27.3%
12
21.4%
5
31.3%
18
46.2%
17
33.3%
10
35.7%
25
32.1%
10
35.7%
7
23.3%
8
44.4%
3
10.0%
9
20.0%
6
20.7%
5
26.3%
21
26.9%
8
27.6%
20
38.5%
249
27.5%
63
56 - 70
1
2.8%
14
21.5%
6
8.2%
4
8.2%
6
10.9%
8
14.3%
3
18.8%
9
23.1%
3
5.9%
0
0.0%
6
7.7%
4
14.3%
1
3.3%
1
5.6%
1
3.3%
11
24.4%
4
13.8%
2
10.5%
11
14.1%
1
3.4%
5
9.6%
101
11.2%
71 +
0
0.0%
3
4.6%
1
1.4%
0
0.0%
0
0.0%
1
1.8%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.3%
2
7.1%
0
0.0%
2
11.1%
1
3.3%
0
0.0%
0
0.0%
0
0.0%
4
5.1%
1
3.4%
1
1.9%
17
1.9%
Total
36
100.0%
65
100.0%
73
100.0%
49
100.0%
55
100.0%
56
100.0%
16
100.0%
39
100.0%
51
100.0%
28
100.0%
78
100.0%
28
100.0%
30
100.0%
18
100.0%
30
100.0%
45
100.0%
29
100.0%
19
100.0%
78
100.0%
29
100.0%
52
100.0%
904
100.0%
Table A25: Adult Participant Other Characteristics by Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Employed
Full Time
Employed
Part Time
Unemployed
and Seeking
Paid Work
I Have a
Child in
School
5
8.6%
13
12.9%
34
27.2%
18
17.8%
12
25.0%
19
15.0%
1
14.3%
8
13.3%
14
20.3%
8
15.7%
10
12.3%
2
5.4%
11
13.8%
2
15.4%
6
13.3%
14
17.1%
2
6.1%
8
29.6%
31
14.5%
0
0.0%
7
8.5%
225
15.5%
11
19.0%
17
16.5%
25
19.8%
6
5.9%
6
12.5%
17
13.3%
1
14.3%
11
18.3%
16
23.2%
9
17.6%
15
18.5%
5
13.5%
16
20.3%
1
7.1%
3
6.8%
14
17.3%
5
15.2%
5
18.5%
45
20.6%
0
0.0%
20
24.1%
248
17.0%
23
40.4%
40
38.8%
33
26.6%
40
39.6%
21
43.8%
65
50.8%
4
57.1%
12
19.7%
18
26.9%
23
45.1%
32
40.5%
12
32.4%
38
48.1%
6
42.9%
19
45.2%
37
45.7%
17
53.1%
9
39.1%
96
44.7%
0
0.0%
38
45.8%
583
40.5%
28
48.3%
26
25.2%
47
37.3%
38
37.6%
9
18.8%
51
39.8%
3
42.9%
14
23.0%
34
49.3%
27
52.9%
30
37.0%
12
32.4%
21
26.6%
8
57.1%
26
61.9%
29
35.8%
18
54.5%
3
13.0%
63
29.0%
3
42.9%
24
28.9%
514
35.5%
64
I Have a
Child Who
Needs Help
in School
11
19.3%
16
15.5%
11
8.7%
32
32.3%
5
10.4%
17
13.3%
1
14.3%
5
8.2%
16
23.5%
13
25.5%
13
16.0%
7
18.9%
20
25.6%
7
53.8%
10
23.8%
7
8.6%
11
33.3%
2
8.7%
31
14.3%
4
57.1%
20
24.4%
259
18.0%
Table A26: Adult Participant Other Characteristics by Center – Spring 2012
Employed
Full Time
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
4
10.5%
9
14.5%
16
21.9%
7
13.7%
11
20.4%
4
7.0%
4
25.0%
8
19.5%
9
17.6%
9
32.1%
8
8.8%
2
7.1%
7
23.3%
1
4.2%
1
3.3%
3
6.5%
5
17.2%
3
15.8%
15
19.0%
3
10.3%
8
15.1%
137
14.7%
Employed
Part Time
7
18.4%
15
24.2%
16
21.9%
9
17.6%
11
20.4%
8
14.0%
9
56.3%
6
14.6%
9
17.6%
4
14.3%
18
19.6%
6
21.4%
6
20.0%
3
12.5%
5
16.7%
5
10.9%
8
27.6%
3
15.8%
18
22.8%
3
10.3%
11
20.8%
180
19.4%
65
Unemployed
and Seeking
Paid Work
10
25.6%
29
46.8%
21
28.8%
17
33.3%
22
40.7%
29
50.9%
1
6.3%
15
36.6%
21
41.2%
13
46.4%
38
41.3%
15
53.6%
12
40.0%
7
29.2%
9
30.0%
20
43.5%
8
27.6%
10
52.6%
31
39.2%
20
69.0%
17
32.1%
365
39.2%
I Have a
Child in
School
24
61.5%
25
40.3%
20
27.4%
22
43.1%
16
29.6%
18
31.6%
10
62.5%
15
36.6%
24
47.1%
7
25.0%
29
31.5%
7
25.0%
7
23.3%
6
25.0%
20
66.7%
11
23.9%
13
44.8%
4
21.1%
23
29.1%
7
24.1%
19
35.8%
327
35.1%
I Have a
Child Who
Needs Help
in School
7
17.9%
0
0.0%
8
11.0%
15
29.4%
5
9.3%
12
21.1%
3
18.8%
6
14.6%
16
31.4%
6
21.4%
12
13.2%
5
17.9%
4
13.3%
8
33.3%
8
26.7%
2
4.3%
8
27.6%
1
5.3%
14
17.7%
4
13.8%
12
22.6%
156
16.8%
Table A27: Adult Participant Highest Education Level Completed – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Elementary/
Primary
School
Eighth
Grade
Completion
14
25.0%
28
28.9%
29
22.3%
34
32.4%
8
18.2%
13
10.3%
1
14.3%
24
42.9%
22
32.8%
6
12.5%
22
28.9%
18
51.4%
20
25.3%
4
28.6%
18
35.3%
25
34.2%
9
28.1%
2
5.3%
70
32.3%
4
57.1%
11
13.4%
382
26.5%
18
32.1%
23
23.7%
13
10.0%
24
22.9%
10
22.7%
9
7.1%
0
0.0%
11
19.6%
15
22.4%
15
31.3%
14
18.4%
7
20.0%
27
34.2%
2
14.3%
8
15.7%
18
24.7%
5
15.6%
9
23.7%
54
24.9%
0
0.0%
15
18.3%
297
20.6%
66
Some
High
School
3
5.4%
21
21.6%
24
18.5%
17
16.2%
5
11.4%
24
19.0%
1
14.3%
7
12.5%
7
10.4%
9
18.8%
21
27.6%
4
11.4%
16
20.3%
0
0.0%
9
17.6%
11
15.1%
7
21.9%
1
2.6%
17
7.8%
1
14.3%
22
26.8%
227
15.8%
High
School
Diploma
or
Equivalent
11
19.6%
15
15.5%
38
29.2%
26
24.8%
16
36.4%
35
27.8%
1
14.3%
8
14.3%
8
11.9%
11
22.9%
10
13.2%
2
5.7%
9
11.4%
3
21.4%
10
19.6%
9
12.3%
6
18.8%
11
28.9%
29
13.4%
2
28.6%
18
22.0%
278
19.3%
Some
College
Associate's
Degree
Bachelor's
Degree or
more
8
14.3%
6
6.2%
18
13.8%
0
0.0%
5
11.4%
40
31.7%
4
57.1%
1
1.8%
10
14.9%
5
10.4%
7
9.2%
3
8.6%
7
8.9%
3
21.4%
2
3.9%
6
8.2%
1
3.1%
10
26.3%
31
14.3%
0
0.0%
10
12.2%
177
12.3%
2
3.6%
4
4.1%
6
4.6%
4
3.8%
0
0.0%
4
3.2%
0
0.0%
3
5.4%
2
3.0%
1
2.1%
2
2.6%
0
0.0%
0
0.0%
1
7.1%
3
5.9%
3
4.1%
4
12.5%
2
5.3%
0
0.0%
0
0.0%
2
2.4%
43
3.0%
0
0.0%
0
0.0%
2
1.5%
0
0.0%
0
0.0%
1
0.8%
0
0.0%
2
3.6%
3
4.5%
1
2.1%
0
0.0%
1
2.9%
0
0.0%
1
7.1%
1
2.0%
1
1.4%
0
0.0%
3
7.9%
16
7.4%
0
0.0%
4
4.9%
36
2.5%
Table A28: Adult Participant Highest Education Level Completed – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Elementary/
Primary
School
Eighth
Grade
Completion
13
34.2%
14
23.7%
13
18.1%
12
24.0%
5
9.4%
3
5.6%
6
40.0%
17
43.6%
16
32.7%
11
42.3%
21
22.6%
7
26.9%
0
0.0%
6
26.1%
10
35.7%
16
34.8%
7
25.9%
1
5.3%
17
22.4%
0
0.0%
15
30.6%
210
23.3%
11
28.9%
18
30.5%
15
20.8%
17
34.0%
5
9.4%
6
11.1%
2
13.3%
10
25.6%
17
34.7%
5
19.2%
26
28.0%
6
23.1%
5
16.7%
9
39.1%
8
28.6%
13
28.3%
10
37.0%
1
5.3%
8
10.5%
0
0.0%
16
32.7%
208
23.1%
67
Some
High
School
7
18.4%
7
11.9%
13
18.1%
8
16.0%
11
20.8%
9
16.7%
1
6.7%
2
5.1%
6
12.2%
3
11.5%
34
36.6%
4
15.4%
11
36.7%
3
13.0%
5
17.9%
8
17.4%
4
14.8%
4
21.1%
5
6.6%
6
20.7%
10
20.4%
161
17.9%
High
School
Diploma
or
Equivalent
4
10.5%
13
22.0%
18
25.0%
10
20.0%
16
30.2%
17
31.5%
1
6.7%
6
15.4%
2
4.1%
5
19.2%
9
9.7%
5
19.2%
12
40.0%
2
8.7%
3
10.7%
7
15.2%
1
3.7%
6
31.6%
11
14.5%
11
37.9%
3
6.1%
162
18.0%
Some
College
Associate's
Degree
Bachelor's
Degree or
more
2
5.3%
6
10.2%
8
11.1%
3
6.0%
12
22.6%
17
31.5%
4
26.7%
1
2.6%
5
10.2%
1
3.8%
1
1.1%
4
15.4%
1
3.3%
1
4.3%
2
7.1%
2
4.3%
5
18.5%
3
15.8%
21
27.6%
9
31.0%
1
2.0%
109
12.1%
1
2.6%
1
1.7%
4
5.6%
0
0.0%
3
5.7%
2
3.7%
0
0.0%
1
2.6%
2
4.1%
1
3.8%
2
2.2%
0
0.0%
1
3.3%
1
4.3%
0
0.0%
0
0.0%
0
0.0%
2
10.5%
4
5.3%
0
0.0%
4
8.2%
29
3.2%
0
0.0%
0
0.0%
1
1.4%
0
0.0%
1
1.9%
0
0.0%
1
6.7%
2
5.1%
1
2.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
4.3%
0
0.0%
0
0.0%
0
0.0%
2
10.5%
10
13.2%
3
10.3%
0
0.0%
22
2.4%
Table A29: Adult Ethnicity by Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Black
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
1
1.8%
5
5.0%
52
40.0%
2
1.9%
13
27.1%
72
56.3%
3
42.9%
2
3.5%
1
1.4%
0
0.0%
1
1.3%
0
0.0%
2
2.6%
3
23.1%
1
2.0%
4
5.0%
6
18.2%
8
21.6%
44
20.2%
1
14.3%
8
9.8%
229
15.6%
White
2
3.5%
4
4.0%
0
0.0%
4
3.9%
0
0.0%
0
0.0%
0
0.0%
5
8.8%
1
1.4%
0
0.0%
1
1.3%
0
0.0%
6
7.7%
0
0.0%
1
2.0%
2
2.5%
0
0.0%
1
2.7%
9
4.1%
0
0.0%
8
9.8%
44
3.0%
68
Hispanic
49
86.0%
88
88.0%
75
57.7%
91
88.3%
34
70.8%
48
37.5%
4
57.1%
47
82.5%
64
92.8%
47
92.2%
69
86.3%
37
97.4%
69
88.5%
10
76.9%
47
92.2%
71
88.8%
27
81.8%
26
70.3%
154
70.6%
6
85.7%
55
67.1%
1118
76.2%
Asian/
Pacific
Islander
5
8.8%
2
2.0%
1
0.8%
6
5.8%
0
0.0%
0
0.0%
0
0.0%
2
3.5%
1
1.4%
2
3.9%
1
1.3%
0
0.0%
1
1.3%
0
0.0%
1
2.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
3.7%
25
1.7%
Bi-racial/
Multiracial
0
0.0%
0
0.0%
2
1.5%
0
0.0%
0
0.0%
3
2.3%
0
0.0%
1
1.8%
1
1.4%
0
0.0%
4
5.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.3%
0
0.0%
1
2.7%
6
2.8%
0
0.0%
4
4.9%
23
1.6%
Other
0
0.0%
1
1.0%
0
0.0%
0
0.0%
1
2.1%
5
3.9%
0
0.0%
0
0.0%
1
1.4%
2
3.9%
4
5.0%
1
2.6%
0
0.0%
0
0.0%
1
2.0%
2
2.5%
0
0.0%
1
2.7%
5
2.3%
0
0.0%
4
4.9%
28
1.9%
Table A30: Adult Ethnicity by Center – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Black
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
1
2.6%
0
0.0%
27
37.0%
0
0.0%
28
50.9%
27
50.9%
2
12.5%
0
0.0%
0
0.0%
1
3.7%
0
0.0%
0
0.0%
1
3.3%
0
0.0%
0
0.0%
0
0.0%
1
3.3%
6
31.6%
22
28.6%
22
75.9%
1
1.9%
139
15.0%
White
1
2.6%
0
0.0%
1
1.4%
0
0.0%
0
0.0%
1
1.9%
1
6.3%
1
2.4%
1
2.0%
1
3.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.3%
0
0.0%
0
0.0%
1
5.3%
8
10.4%
1
3.4%
0
0.0%
18
1.9%
69
Hispanic
37
94.9%
65
100.0%
43
58.9%
51
100.0%
24
43.6%
24
45.3%
13
81.3%
40
97.6%
49
96.1%
22
81.5%
91
97.8%
26
96.3%
28
93.3%
22
100.0%
29
96.7%
46
100.0%
29
96.7%
10
52.6%
36
46.8%
4
13.8%
49
92.5%
738
79.6%
Asian/
Pacific
Islander
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.3%
0
0.0%
2
3.8%
4
0.4%
Bi-racial/
Multiracial
0
0.0%
0
0.0%
2
2.7%
0
0.0%
1
1.8%
0
0.0%
0
0.0%
0
0.0%
1
2.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
5.3%
7
9.1%
2
6.9%
1
1.9%
15
1.6%
Other
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
3.6%
1
1.9%
0
0.0%
0
0.0%
0
0.0%
2
7.4%
2
2.2%
1
3.7%
1
3.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
5.3%
3
3.9%
0
0.0%
0
0.0%
13
1.4%
Appendix B: Youth Questionnaire and Results
70
Figure B1: Youth Questionnaire
FamilySource Center Survey – Youth Participants
On-site Questionnaire Administered by California State University, Northridge
Spring 2012
Fill out this questionnaire and tell us how satisfied you are with the services of this
FamilySource Center and how it could be improved!
Your answers will be kept strictly confidential and will be combined only with those of other FamilySource Center users.
You will not be individually identified.
1.
Is this your first visit to this
FamilySource Center?
 Yes  Skip to Q3
 No
2.
When, approximately, was the date
you first started receiving services at
this center?
 In the last month
 2-3 months
 4-6 months
 7-12 months
 More than one year
3.
How did you first learn about this
FamilySource Center? (PLACE AN
“X” IN ALL BOXES THAT APPLY)
 Friend
 Parent or Guardian
 School
 Teacher
 Probation Officer
 Police Officer
 Other (PLEASE SPECIFY):
____________________________
4.
Why did you come to this center
today? (PLACE AN “X” IN ALL
BOXES THAT APPLY)
 Academic classes/workshops
 Do better in school
 Recreation
 Access a computer
 Mentoring
 Get bus tokens
 College access activities
 Participate in youth organizations
 Counseling
 Other (PLEASE SPECIFY):
____________________________
5. How often have you come to this
FamilySource Center in the past
month?
 One time
 Two times
 Three times
 Four times
 Between five and nine times
 Ten or more times
6. Are you enrolled in a class or program
at this FamilySource Center?
 Yes  Please describe
____________________________
 No
 Don’t know
71
CONTINUE INSIDE ON PAGE 2
Please rate how satisfied you are with each service. Use the scale of 1 to 10 by CIRCLING THE APPROPRIATE
NUMBER ON THE SCALE. If you have no experience with a service, or do not have an opinion, just CIRCLE NA for
Does Not Apply.
SATISFACTION WITH FAMILYSOURCE CENTER STAFF
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
4 = Good
5 = Excellent
NA = Don’t
know or does
not apply
7.
The amount of paperwork required.
1
2
3
4
5
NA
8.
Staff’s ability to answer your questions.
1
2
3
4
5
NA
9.
Friendliness of the staff.
1
2
3
4
5
NA
10.
Waiting time for services.
1
2
3
4
5
NA
11.
The staff’s ability to speak your language.
1
2
3
4
5
NA
SATISFACTION WITH FAMILYSOURCE CENTER FACILITIES
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
4 = Good
5 = Excellent
NA = Don’t
know or does
not apply
12.
The cleanliness of this FamilySource Center.
1
2
3
4
5
NA
13.
The visibility of signs that say “FamilySource Center”.
1
2
3
4
5
NA
14.
Access to this center by public transportation.
1
2
3
4
5
NA
15.
The quality of computers and other equipment.
1
2
3
4
5
NA
16.
The quality of the youth room.
1
2
3
4
5
NA
SATISFACTION WITH FAMILYSOURCE CENTER SERVICES
1 = Terrible
Please tell us how satisfied you are with:
2 = Bad
3 = OK
4 = Good
5 = Excellent
NA = Don’t
know or does
not apply
17.
The overall effectiveness of programs.
1
2
3
4
5
NA
18.
Quality of program for my parents or guardians.
1
2
3
4
5
NA
19.
Quality of service to improve my academic achievement
1
2
3
4
5
NA
20.
Convenience of FamilySource Center hours.
1
2
3
4
5
NA
21.
Chance to make friends with other youth.
1
2
3
4
5
NA
You are almost done. Just a few more questions…
72
22. Overall, how satisfied are you with the services you received at this FamilySource Center?
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
23. To what extent have services at this FamilySource Center met your expectations?
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
24. My visit today to this FamilySource Center today was valuable.
1 = Terrible
2= Bad
3 = OK
4 = Good
5 = Excellent
1
2
3
4
5
NA
25. Would you recommend this center to someone like yourself?



Yes
No
Not sure
CONTINUE ON BACK
TELL US ABOUT YOURSELF
26. Gender
 Male
 Female
27. Age
73
 13-14
 15-17
28. Please check all that apply
 I am out of school
 I attend public schools
 I attend a private or religious school
 I am home schooled
29. Which best describes you?
 Black
 White
 Hispanic
 Asian/Pacific Islander
 Bi-racial/Multiracial
 Other:________________
30.
Are there any other comments you would like to make about the center?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
THANK YOU VERY MUCH FOR YOUR TIME!
74
Table B1: Youth Overall Satisfaction by Center – Fall 2011
Have Services
met Your
Expectations
FALL 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Visit to
Center was
Valuable
4.73
11
.467
4.32
19
.749
4.64
33
.699
4.35
85
.812
4.58
12
.793
4.71
24
.624
4.14
7
.690
3.80
25
1.323
4.66
103
.748
4.63
32
.609
4.69
58
.503
4.00
1
.
4.31
16
1.014
4.50
4
.577
4.59
71
.785
4.38
13
.650
4.08
50
.665
4.24
42
.790
4.53
15
.640
4.67
6
.816
4.40
10
.966
4.47
637
.786
4.55
11
.522
4.16
19
.834
4.42
33
.751
4.26
85
.833
4.60
10
.699
4.46
24
.721
4.00
7
1.000
3.58
24
1.213
4.50
101
.783
4.48
31
.677
4.41
59
.646
5.00
1
.
4.07
14
.829
5.00
4
.000
4.39
67
.778
4.46
13
.519
3.90
50
.789
4.20
40
.883
4.47
15
.640
4.33
6
1.033
3.46
13
1.506
4.29
627
.840
75
Overall
Satisfaction
4.55
11
.522
4.30
20
1.031
4.74
34
.448
4.49
82
.671
4.75
12
.452
4.21
24
1.103
4.29
7
.756
3.68
25
1.180
4.57
103
.787
4.71
31
.588
4.56
55
.660
5.00
1
.
4.36
14
1.082
4.75
4
.500
4.51
70
.737
4.31
13
.480
3.90
50
1.055
4.28
43
.984
4.44
18
1.042
4.67
6
.816
3.23
13
1.481
4.40
636
.879
Table B2: Youth Overall Satisfaction by Center – Spring 2012
Have Services
met Your
Expectations
SPRING 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Visit to
Center was
Valuable
4.92
13
.277
4.64
36
.798
4.73
30
.583
4.30
27
.823
4.60
20
.681
4.50
2
.707
4.11
28
.737
4.45
53
.748
4.93
15
.258
4.67
12
.651
4.73
11
.467
4.91
11
.302
4.75
8
.463
4.42
31
.720
3.86
7
1.069
4.04
28
.793
4.00
1
5.00
6
.000
4.25
4
.500
4.50
343
.729
4.85
13
.376
4.42
36
.906
4.45
31
.675
4.12
26
.909
4.30
20
.733
4.50
2
.707
4.19
26
.849
4.37
51
.720
4.80
15
.414
4.33
12
.778
4.70
10
.483
4.91
11
.302
4.75
8
.463
4.29
31
.693
4.14
7
.690
3.67
27
.734
4.00
1
4.57
7
.535
3.75
4
.500
4.35
338
.764
76
Overall
Satisfaction
5.00
13
.000
4.33
36
.894
4.48
31
.724
4.15
26
.881
4.44
18
.784
4.00
2
.000
4.11
27
.847
4.35
52
.789
4.73
15
.594
4.09
11
1.300
4.67
12
.492
4.82
11
.405
4.50
8
1.069
4.32
31
.791
3.71
7
.488
4.04
28
.793
5.00
1
5.00
7
.000
4.00
3
1.000
4.36
339
.811
Table B3: Youth Satisfaction with Staff – Fall 2011
FALL 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Amount of
Paperwork
Required
4.14
7
1.069
4.08
12
.900
3.68
25
1.215
4.05
57
.953
4.13
8
.991
3.95
20
1.317
4.00
4
.816
3.50
20
1.357
4.18
92
.889
4.13
23
1.140
3.96
49
.676
3.33
3
.577
3.17
12
.835
4.33
3
1.155
4.25
56
.958
4.36
14
.745
3.15
53
.864
3.81
37
1.244
4.28
18
.895
4.80
5
.447
3.71
7
.951
3.94
525
1.028
Staff
Response to
Questions
4.55
11
.688
4.33
21
1.017
4.18
33
1.044
4.27
86
.818
4.58
12
.669
4.50
24
1.142
4.71
7
.488
3.88
25
1.166
4.53
102
.767
4.59
29
.867
4.59
54
.599
5.00
1
4.29
14
1.139
4.75
4
.500
4.46
69
.867
4.57
14
.646
3.62
53
.925
4.44
43
.881
4.61
18
.778
4.67
6
.816
4.14
7
.690
4.36
633
.893
77
Friendliness
of Staff
4.73
11
.467
4.55
20
.686
4.45
31
1.028
4.86
85
4.408
4.55
11
.820
4.63
24
.647
4.71
7
.488
4.42
24
.881
4.55
104
.709
4.72
29
.455
4.63
56
.524
4.00
1
4.08
12
1.311
4.25
4
.957
4.55
71
.789
4.57
14
.646
4.15
53
.969
4.56
43
.908
4.56
18
.705
5.00
5
.000
4.10
10
.876
4.56
633
1.769
Waiting Time
for Services
4.44
9
.726
4.06
17
.899
4.19
26
.895
4.12
81
.812
4.17
12
.937
4.29
24
.955
3.57
7
1.397
3.95
21
.740
4.19
98
.970
4.52
23
.593
4.05
55
.931
5.00
1
3.33
12
1.155
5.00
4
.000
4.10
61
1.136
4.31
13
.630
3.45
53
.932
4.00
39
.918
4.53
15
.834
4.67
6
.516
3.60
10
1.174
4.08
587
.958
Staff's Ability
to Speak your
Language
4.82
11
.405
4.62
21
.590
4.45
33
.869
4.51
84
.799
4.58
12
.669
4.46
24
1.179
4.57
7
.535
4.46
24
.932
4.74
102
.703
4.74
27
.594
4.70
54
.662
4.00
1
4.75
12
.622
4.75
4
.500
4.73
70
.679
4.64
14
.633
4.36
53
.762
4.81
42
.594
4.78
18
.548
4.83
6
.408
4.70
10
.483
4.63
629
.730
Table B4: Youth Satisfaction with Staff – Spring 2012
SPRING 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Center
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Amount of
Paperwork
Required
4.40
10
.843
3.92
25
.909
4.23
26
.863
4.00
20
.918
4.07
15
1.033
3.00
2
.000
3.47
19
1.124
3.91
46
.985
4.20
5
1.095
3.86
7
1.069
3.67
3
1.155
4.91
11
.302
3.75
8
.463
4.11
27
.974
3.29
7
.756
3.56
27
.934
5.00
1
.
4.50
4
.577
3.33
3
.577
3.95
266
.960
Staff
Response to
Questions
5.00
13
.000
4.31
32
.896
4.48
31
.724
4.42
26
.809
4.14
21
.964
5.00
2
.000
4.04
24
1.083
4.31
51
.905
4.43
7
.976
4.73
11
.467
4.22
9
1.093
5.00
11
.000
5.00
8
.000
4.37
30
.809
4.57
7
.535
4.10
29
.817
5.00
1
.
4.86
7
.378
4.25
4
.957
4.40
324
.840
78
Friendliness
of Staff
5.00
13
.000
4.58
33
.708
4.45
31
.810
4.37
27
.839
4.57
21
.870
5.00
2
.000
4.46
24
.658
4.45
53
.798
4.93
14
.267
4.75
12
.622
4.44
9
.882
4.91
11
.302
4.75
8
.463
4.57
30
.817
4.29
7
.756
4.41
29
.733
5.00
1
.
5.00
8
.000
4.00
3
1.000
4.56
336
.731
Waiting Time
for Services
4.77
13
.439
4.23
31
.920
4.23
31
.669
3.56
25
1.083
4.19
21
1.078
4.00
2
.000
4.24
21
.831
4.24
50
.822
4.64
14
.633
4.56
9
.726
3.67
9
1.225
4.91
11
.302
4.50
8
.535
4.17
29
.928
3.86
7
.690
3.34
29
.670
5.00
1
.
4.33
6
.816
3.67
3
1.155
4.14
320
.902
Staff's Ability
to Speak your
Language
5.00
13
.000
4.85
33
.364
4.42
31
.807
4.52
27
.700
4.62
21
.865
4.50
2
.707
4.44
25
.821
4.57
53
.821
5.00
13
.000
4.83
12
.577
4.33
9
.866
4.82
11
.405
4.75
8
.463
4.73
30
.521
4.29
7
.951
4.59
29
.682
5.00
1
.
4.83
6
.408
4.25
4
.957
4.63
335
.687
Table B5: Youth Satisfaction with Facilities – Fall 2011
FALL 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Cleanliness
of Facility
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.82
11
.405
4.57
21
.676
4.65
31
.661
4.51
82
.671
4.17
12
1.115
4.71
24
.624
4.57
7
.535
4.04
26
1.113
4.62
102
.661
4.39
28
.956
4.65
57
.551
5.00
1
.
4.50
12
.798
4.00
4
1.155
4.51
70
.812
4.64
14
.497
3.18
50
1.190
4.10
42
.958
4.78
18
.548
4.67
6
.816
4.00
7
1.414
4.40
625
.890
Visibility of
Center's Sign
4.36
11
.809
4.38
21
.973
4.48
29
.871
4.32
82
.830
4.36
11
.924
4.50
24
.659
4.40
5
1.342
3.73
26
1.251
4.44
99
.895
4.07
27
.997
4.47
55
.742
4.00
1
.
4.33
12
.651
4.00
3
1.732
4.25
65
1.000
4.36
14
.842
3.30
44
1.133
4.00
37
1.179
4.53
17
.624
4.50
6
.837
3.86
7
1.069
4.23
596
.980
79
Access to
Public
Transportation
3.89
9
1.167
4.19
16
.911
4.31
26
1.225
4.18
80
1.053
4.40
10
.843
4.48
23
.994
4.43
7
.787
3.71
24
1.233
4.39
87
.944
4.29
24
1.160
4.11
55
.994
5.00
1
.
4.73
11
.467
4.50
4
1.000
4.37
60
.974
4.23
13
.725
2.88
49
1.053
4.39
38
1.001
4.13
15
.915
4.67
6
.516
3.33
6
1.506
4.14
564
1.090
Quality of
Computers or
Equipment
3.91
11
1.136
4.58
19
.607
3.96
28
1.427
4.25
79
1.006
4.50
12
.798
4.67
24
.482
4.80
5
.447
3.71
24
1.367
4.53
96
.845
4.26
27
.859
4.35
49
.694
4.00
1
.
4.42
12
.900
5.00
4
.000
4.58
67
.838
3.46
13
1.761
3.48
50
1.074
4.48
40
1.062
4.78
18
.548
4.50
6
.837
4.14
7
1.069
4.30
592
1.015
Quality of the
Youth Room
4.36
11
.809
4.53
19
.841
4.37
30
1.033
4.31
77
.950
4.55
11
.688
4.42
24
1.176
4.75
4
.500
4.08
25
.997
4.63
102
.659
4.52
29
.785
4.40
55
.735
4.50
12
.674
5.00
4
.000
4.62
68
.754
4.29
14
.611
3.40
50
.728
4.54
41
.869
4.60
15
.910
4.50
6
.837
3.70
10
1.252
4.38
607
.885
Table B6: Youth Satisfaction with Facilities – Spring 2012
SPRING 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Cleanliness
of Facility
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
4.69
13
.630
4.39
36
.994
4.55
31
.624
4.33
27
.920
4.57
21
.746
4.00
2
.000
3.92
25
.997
4.30
56
.893
4.79
14
.426
4.75
12
.452
4.77
13
.439
4.91
11
.302
4.75
8
.463
4.33
30
.844
4.00
7
.577
3.82
28
1.020
4.00
1
.
5.00
8
.000
4.00
4
.816
4.39
347
.844
Visibility of
Center's Sign
4.85
13
.376
4.36
36
1.018
4.47
30
.681
4.31
26
.884
4.48
21
.873
4.00
1
.
3.96
25
.889
4.29
55
.854
4.57
14
.646
4.75
12
.622
4.46
13
.877
4.91
11
.302
4.75
8
.463
4.38
29
.820
3.71
7
.756
3.41
29
1.053
3.00
1
.
4.63
8
.744
4.33
3
.577
4.31
342
.889
80
Access to
Public
Transportation
4.85
13
.376
4.13
32
1.100
4.37
27
.839
4.14
22
.941
4.15
20
.875
4.50
2
.707
4.13
24
.900
4.24
49
.804
4.80
10
.422
4.70
10
.675
4.27
11
1.009
5.00
11
.000
4.25
8
.463
4.21
28
.917
3.14
7
.900
3.58
26
1.102
4.00
1
.
4.67
6
.516
3.00
3
1.000
4.22
310
.923
Quality of
Computers or
Equipment
4.85
13
.555
4.24
34
1.017
4.45
31
.723
4.23
26
.951
4.24
21
1.091
4.50
2
.707
3.65
23
1.112
4.37
54
.808
4.86
14
.363
4.60
10
.699
4.50
12
.522
5.00
11
.000
4.25
8
.463
4.70
30
.702
3.00
7
.816
3.68
28
.905
5.00
1
.
3.80
5
.837
3.50
2
.707
4.30
332
.908
Quality of the
Youth Room
4.62
13
.650
4.44
32
1.045
4.42
31
.807
4.36
25
.757
4.38
21
1.117
4.50
2
.707
4.12
25
.927
4.34
53
.807
4.71
14
.611
4.73
11
.647
4.50
12
.674
5.00
11
.000
5.00
6
.000
4.41
29
.682
3.71
7
1.113
3.77
26
.951
4.00
1
.
4.71
7
.488
4.67
3
.577
4.38
329
.851
Table B7: Youth Satisfaction with Services – Fall 2011
FALL 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Overall
Program
Effectiveness
Quality of
Program for
my Parents
Quality of
Service to
Improve my
Academics
4.45
11
.688
4.25
20
.967
4.52
31
.851
4.49
78
.659
4.63
8
.744
4.45
22
.739
4.29
7
.756
3.91
23
1.411
4.70
103
.557
4.46
28
.881
4.36
53
.787
4.00
1
.
4.17
12
1.115
4.67
3
.577
4.49
68
.954
4.29
14
.726
3.86
50
.756
4.26
39
.993
4.67
15
.617
4.50
6
.837
2.71
7
2.138
4.39
599
.881
4.78
9
.441
4.33
18
.594
4.41
29
1.053
4.21
71
.877
4.40
10
.843
4.30
23
.926
4.33
6
.816
3.76
21
1.300
4.52
85
.766
4.46
28
1.036
4.12
49
.781
5.00
1
.
4.42
12
.515
4.75
4
.500
4.39
62
.930
4.43
14
.646
4.81
53
5.677
4.31
39
1.030
4.47
15
.640
4.25
4
.957
3.43
7
1.512
4.37
560
1.937
4.18
11
.982
4.11
18
.900
4.60
25
.645
4.39
77
.652
4.50
12
.798
4.57
23
.788
4.29
7
.756
3.87
23
1.180
4.65
99
.594
4.44
27
.577
4.46
52
.541
5.00
1
.
4.42
12
.996
5.00
4
.000
4.46
67
.859
4.21
14
.579
3.54
52
.917
4.34
41
.965
4.53
15
.640
4.50
6
.837
4.20
10
1.033
4.36
596
.819
81
Hours
Center is
Open
4.36
11
.505
4.42
19
.607
4.34
29
1.078
4.29
78
.705
4.36
11
1.027
4.25
24
1.032
4.29
7
.756
3.96
25
1.020
4.52
102
.805
4.52
27
.753
4.33
54
.549
5.00
1
.
4.25
12
.754
5.00
4
.000
4.41
66
.928
4.36
14
.633
3.43
47
.651
4.33
39
1.009
4.56
18
.616
4.33
6
.816
4.30
10
1.252
4.30
604
.853
Chance to
Make
Friends
4.27
11
.786
4.16
19
1.068
4.40
30
.894
4.40
83
.883
4.70
10
.675
4.22
23
1.242
4.33
6
.816
4.21
24
.977
4.60
101
.826
4.89
28
.315
5.37
54
6.913
4.00
1
.
4.25
12
1.138
5.00
4
.000
4.35
68
1.048
4.57
14
.646
3.71
49
1.000
4.54
39
.996
4.78
18
.548
4.50
6
.837
4.40
10
.966
4.49
610
2.244
Table B8: Youth Satisfaction with Services – Spring 2012
SPRING 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective, Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Mean
N
Std. Deviation
Overall
Program
Effectiveness
Quality of
Program for
my Parents
Quality of
Service to
Improve my
Academics
4.69
13
.630
4.24
33
1.001
4.39
28
.916
4.24
25
.779
4.52
21
.873
4.00
2
.000
4.04
24
.999
4.41
51
.698
4.93
14
.267
4.36
11
1.120
4.30
10
.823
4.91
11
.302
3.50
8
.535
4.17
29
.889
3.86
7
.690
3.69
26
.970
3.00
1
.
5.00
5
.000
4.25
4
.500
4.29
323
.872
4.85
13
.376
4.38
29
.979
4.29
31
.783
4.17
23
.778
4.47
19
.697
3.50
2
.707
4.13
24
.797
4.37
49
.636
4.85
13
.376
4.55
11
.688
4.11
9
.601
4.91
11
.302
4.25
8
.463
4.30
27
.953
3.57
7
.976
3.81
26
1.059
3.00
1
.
4.50
4
.577
4.00
4
.000
4.31
311
.807
5.00
13
.000
4.27
30
1.048
4.39
31
.919
4.16
25
.850
4.71
21
.644
5.00
2
.000
3.91
23
.848
4.27
51
.802
4.85
13
.376
4.67
9
.500
4.33
9
.866
5.00
11
.000
4.25
8
.886
4.31
29
.806
3.71
7
1.113
3.89
28
.956
4.00
1
.
5.00
4
.000
4.00
4
.816
4.34
319
.856
82
Hours
Center is
Open
5.00
13
.000
4.32
31
.832
4.42
31
.720
4.29
24
.751
4.57
21
.676
4.50
2
.707
4.04
24
.908
4.29
51
.782
4.86
14
.363
4.10
10
1.370
4.14
7
.690
5.00
11
.000
4.25
8
.463
4.11
27
.892
3.43
7
1.134
3.50
26
1.140
4.00
1
.
4.60
5
.548
4.50
4
.577
4.28
317
.869
Chance to
Make
Friends
4.92
13
.277
4.39
31
.761
4.42
31
.807
4.27
26
.919
4.45
20
.887
5.00
2
.000
4.08
24
.974
4.52
52
.671
4.79
14
.579
4.45
11
.820
4.50
10
.707
5.00
11
.000
4.75
8
.463
4.34
29
.974
4.29
7
.488
4.14
28
1.145
4.00
1
.
5.00
5
.000
3.75
4
.957
4.43
327
.826
Table B9: Youth Recommend Center – Fall 2011
FALL 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
11
100.0%
19
86.4%
31
91.2%
80
90.9%
9
81.8%
23
92.0%
6
85.7%
17
60.7%
92
87.6%
28
87.5%
56
94.9%
3
100.0%
13
81.3%
4
100.0%
61
82.4%
11
91.7%
26
55.3%
31
68.9%
21
100.0%
5
83.3%
9
69.2%
556
83.9%
No
Not Sure
0
0.0%
0
0.0%
0
0.0%
2
2.3%
0
0.0%
0
0.0%
0
0.0%
4
14.3%
4
3.8%
1
3.1%
1
1.7%
0
0.0%
1
6.3%
0
0.0%
2
2.7%
0
0.0%
0
0.0%
2
4.4%
0
0.0%
0
0.0%
3
23.1%
20
3.0%
83
0
0.0%
3
13.6%
3
8.8%
6
6.8%
2
18.2%
2
8.0%
1
14.3%
7
25.0%
9
8.6%
3
9.4%
2
3.4%
0
0.0%
2
12.5%
0
0.0%
11
14.9%
1
8.3%
21
44.7%
12
26.7%
0
0.0%
1
16.7%
1
7.7%
87
13.1%
Total
11
100.0%
22
100.0%
34
100.0%
88
100.0%
11
100.0%
25
100.0%
7
100.0%
28
100.0%
105
100.0%
32
100.0%
59
100.0%
3
100.0%
16
100.0%
4
100.0%
74
100.0%
12
100.0%
47
100.0%
45
100.0%
21
100.0%
6
100.0%
13
100.0%
663
100.0%
Table B10: Youth Recommend Center – Spring 2012
Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
13
100.0%
30
83.3%
29
93.5%
21
77.8%
19
95.0%
2
100.0%
19
67.9%
49
89.1%
15
100.0%
10
83.3%
12
100.0%
11
100.0%
7
100.0%
27
87.1%
7
100.0%
21
72.4%
1
100.0%
8
100.0%
3
75.0%
304
87.1%
No
Not Sure
0
0.0%
3
8.3%
1
3.2%
0
0.0%
0
0.0%
0
0.0%
2
7.1%
1
1.8%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.2%
0
0.0%
2
6.9%
0
0.0%
0
0.0%
1
25.0%
11
3.2%
84
0
0.0%
3
8.3%
1
3.2%
6
22.2%
1
5.0%
0
0.0%
7
25.0%
5
9.1%
0
0.0%
2
16.7%
0
0.0%
0
0.0%
0
0.0%
3
9.7%
0
0.0%
6
20.7%
0
0.0%
0
0.0%
0
0.0%
34
9.7%
Total
13
100.0%
36
100.0%
31
100.0%
27
100.0%
20
100.0%
2
100.0%
28
100.0%
55
100.0%
15
100.0%
12
100.0%
12
100.0%
11
100.0%
7
100.0%
31
100.0%
7
100.0%
29
100.0%
1
100.0%
8
100.0%
4
100.0%
349
100.0%
Table B11: Youth First Learn about FSC – Fall 2011
Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Friend
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
8
66.7%
11
47.8%
17
50.0%
57
64.8%
3
25.0%
5
20.0%
2
28.6%
11
37.9%
43
40.2%
14
42.4%
21
34.4%
1
33.3%
2
14.3%
1
25.0%
38
97.4%
3
21.4%
25
47.2%
18
43.9%
8
38.1%
0
0.0%
6
46.2%
294
46.0%
Parent /
Guardian
8
66.7%
8
34.8%
11
32.4%
15
17.0%
6
50.0%
7
28.0%
3
42.9%
8
28.6%
43
40.2%
15
45.5%
13
21.3%
1
33.3%
13
81.3%
3
75.0%
1
5.0%
1
7.1%
4
7.5%
16
47.1%
13
61.9%
2
33.3%
7
53.8%
198
32.2%
School
0
0.0%
4
17.4%
5
14.7%
19
21.6%
1
8.3%
6
24.0%
1
14.3%
7
25.0%
7
6.5%
3
9.1%
25
41.0%
1
33.3%
0
0.0%
1
25.0%
14
93.3%
10
71.4%
39
73.6%
4
13.3%
3
14.3%
1
16.7%
2
15.4%
153
25.3%
85
Teacher
0
0.0%
0
0.0%
0
0.0%
6
6.8%
1
8.3%
1
4.0%
1
14.3%
2
7.1%
6
5.6%
1
3.0%
0
0.0%
0
0.0%
1
6.3%
0
0.0%
6
85.7%
1
7.1%
12
22.6%
6
17.6%
0
0.0%
0
0.0%
0
0.0%
44
7.3%
Probation
Officer
0
0.0%
2
8.7%
0
0.0%
0
0.0%
0
0.0%
2
8.0%
1
14.3%
2
7.1%
1
0.9%
2
6.1%
1
1.6%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
0
0.0%
0
0.0%
1
3.4%
0
0.0%
1
16.7%
0
0.0%
15
2.5%
Police
Officer
0
0.0%
1
4.3%
1
2.9%
2
2.3%
0
0.0%
0
0.0%
1
14.3%
1
3.6%
1
0.9%
0
0.0%
5
8.2%
0
0.0%
0
0.0%
0
0.0%
1
50.0%
0
0.0%
0
0.0%
1
3.4%
0
0.0%
0
0.0%
0
0.0%
14
2.4%
Other
0
0.0%
1
4.3%
2
5.9%
6
6.8%
2
16.7%
7
28.0%
2
28.6%
5
17.9%
20
18.7%
2
6.1%
21
34.4%
0
0.0%
0
0.0%
0
0.0%
12
92.3%
1
7.1%
3
5.7%
8
27.6%
0
0.0%
2
33.3%
0
0.0%
94
15.6%
Table B12: Youth First Learn about FSC – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Friend
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
%
7
53.8%
19
52.8%
16
51.6%
14
51.9%
5
23.8%
1
50.0%
8
28.6%
30
51.7%
11
73.3%
5
41.7%
1
7.7%
8
72.7%
0
0.0%
14
45.2%
2
28.6%
20
66.7%
0
0.0%
1
12.5%
1
25.0%
163
45.8%
College or
School
4
30.8%
6
16.7%
10
32.3%
12
44.4%
10
47.6%
2
100.0%
9
32.1%
20
34.5%
5
33.3%
8
66.7%
2
15.4%
7
63.6%
4
50.0%
9
29.0%
0
0.0%
5
16.7%
1
100.0%
3
37.5%
1
25.0%
118
33.1%
Met Staff
at Event
1
7.7%
6
16.7%
3
9.7%
5
18.5%
7
33.3%
1
50.0%
5
17.9%
7
12.1%
1
6.7%
3
25.0%
4
30.8%
5
45.5%
8
100.0%
13
41.9%
5
71.4%
13
43.3%
0
0.0%
0
0.0%
0
0.0%
87
24.4%
86
Saw Flyer
Saw Bldg
or Sign
0
0.0%
4
11.1%
1
3.2%
5
18.5%
2
9.5%
0
0.0%
1
3.6%
1
1.7%
0
0.0%
1
8.3%
4
30.8%
0
0.0%
0
0.0%
3
9.7%
4
57.1%
10
33.3%
0
0.0%
0
0.0%
0
0.0%
36
10.1%
0
0.0%
3
8.3%
0
0.0%
0
0.0%
1
4.8%
0
0.0%
3
10.7%
2
3.4%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.3%
0
0.0%
0
0.0%
0
0.0%
10
2.8%
Referred
by Other
Agency
0
0.0%
2
5.6%
2
6.5%
0
0.0%
1
4.8%
0
0.0%
2
7.1%
2
3.4%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.2%
0
0.0%
1
3.3%
0
0.0%
0
0.0%
0
0.0%
11
3.1%
Other
1
7.7%
7
19.4%
5
16.1%
5
18.5%
1
4.8%
0
0.0%
10
35.7%
9
15.8%
1
6.7%
0
0.0%
6
50.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
10.0%
0
0.0%
4
50.0%
1
25.0%
53
15.0%
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at
Home
Cypress Park FSC
El Centro de Ayuda,
Inc.
El Centro del Pueblo
El Nido Family
Centers
Lucille Beserra
Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family
Resource Ctr
Pacoima FSC
The Children's
Collective, Inc.
Toberman
Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy
Institute
Total
5
41.7%
5
21.7%
3
8.8%
27
30.7%
4
33.3%
5
20.0%
2
28.6%
6
21.4%
38
35.5%
4
12.1%
21
34.4%
0
0.0%
2
12.5%
2
50.0%
24
96.0%
4
28.6%
13
24.5%
10
30.3%
9
42.9%
0
0.0%
0
0.0%
184
29.8%
7
58.3%
7
30.4%
9
26.5%
23
26.1%
10
83.3%
13
52.0%
4
57.1%
6
21.4%
65
60.7%
5
15.2%
16
26.2%
1
33.3%
10
62.5%
2
50.0%
0
0.0%
5
35.7%
22
41.5%
14
35.0%
10
47.6%
1
16.7%
8
61.5%
238
37.5%
4
33.3%
2
8.7%
4
11.8%
9
10.2%
3
25.0%
0
0.0%
0
0.0%
1
3.6%
20
18.7%
11
33.3%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
8
88.9%
1
7.1%
3
5.7%
8
25.8%
0
0.0%
1
16.7%
1
7.7%
77
12.8%
87
6
50.0%
2
8.7%
2
5.9%
9
10.2%
1
8.3%
0
0.0%
0
0.0%
2
7.1%
15
14.0%
1
3.0%
3
4.9%
0
0.0%
0
0.0%
1
25.0%
20
95.2%
2
14.3%
7
13.2%
8
23.5%
5
23.8%
1
16.7%
0
0.0%
85
13.8%
0
0.0%
1
4.3%
0
0.0%
6
6.8%
1
8.3%
0
0.0%
0
0.0%
2
7.1%
2
1.9%
0
0.0%
6
9.8%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
1
4.8%
0
0.0%
0
0.0%
21
3.6%
7
58.3%
3
13.0%
2
5.9%
18
20.5%
2
16.7%
2
8.0%
3
42.9%
7
25.0%
21
19.6%
7
21.2%
12
19.7%
0
0.0%
2
12.5%
1
25.0%
9
90.0%
1
7.1%
9
17.0%
5
16.7%
4
19.0%
0
0.0%
1
7.7%
116
19.3%
1
8.3%
5
21.7%
0
0.0%
4
4.5%
1
8.3%
1
4.0%
0
0.0%
1
3.6%
6
5.6%
5
15.2%
11
18.3%
0
0.0%
2
12.5%
0
0.0%
10
90.9%
0
0.0%
1
1.9%
1
3.4%
0
0.0%
2
33.3%
1
7.7%
52
8.7%
Other
3
25.0%
1
4.3%
2
5.9%
10
11.5%
0
0.0%
0
0.0%
1
14.3%
1
3.6%
4
3.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
7
87.5%
7
50.0%
1
1.9%
3
10.0%
3
14.3%
1
16.7%
0
0.0%
45
7.6%
Counseling
Bus Tokens
Mentoring
Access
Computer
3
25.0%
3
13.0%
5
14.7%
6
6.8%
5
41.7%
11
44.0%
1
14.3%
0
0.0%
21
19.6%
4
12.1%
2
3.3%
2
66.7%
2
12.5%
0
0.0%
10
90.9%
1
7.1%
0
0.0%
10
30.3%
1
4.8%
0
0.0%
7
53.8%
94
15.6%
Participate
in Youth
Orgs
Barrio Action YFC
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
College
Access
Activities
1736 Family Crisis
Center
Recreation
Site Name
Do Better in
School
Academic
Class
Table B13: Youth “Why did you come to this FSC today?” – Fall 2011
3
25.0%
7
30.4%
16
47.1%
36
41.9%
3
25.0%
3
12.0%
1
14.3%
10
35.7%
21
19.6%
7
21.2%
15
24.6%
0
0.0%
5
31.3%
0
0.0%
16
100.0%
4
28.6%
13
24.5%
13
46.4%
3
14.3%
0
0.0%
0
0.0%
176
29.2%
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at
Home
Cypress Park FSC
El Centro de Ayuda,
Inc.
El Centro del Pueblo
El Nido Family
Centers
Lucille Beserra
Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family
Resource Ctr
Pacoima FSC
The Children's
Collective, Inc.
Toberman
Neighborhood Ctr
Tom Bradley FSC
WLCAC
Youth Policy
Institute
Total
5
38.5%
3
8.3%
5
16.1%
9
33.3%
12
57.1%
1
50.0%
3
10.7%
18
30.5%
1
6.7%
2
16.7%
11
84.6%
1
9.1%
0
0.0%
10
32.3%
1
14.3%
4
13.8%
0
0.0%
0
0.0%
2
50.0%
88
24.7%
1
7.7%
4
11.1%
5
16.1%
5
18.5%
10
47.6%
1
50.0%
0
0.0%
9
15.3%
2
13.3%
0
0.0%
0
0.0%
9
81.8%
0
0.0%
7
22.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
54
15.2%
88
1
7.7%
1
2.8%
2
6.5%
4
14.8%
6
28.6%
1
50.0%
3
10.7%
8
13.6%
4
26.7%
2
16.7%
0
0.0%
2
18.2%
0
0.0%
12
38.7%
0
0.0%
2
6.9%
0
0.0%
1
12.5%
0
0.0%
49
13.8%
1
7.7%
1
2.8%
3
9.7%
5
18.5%
1
4.8%
0
0.0%
2
7.1%
3
5.1%
1
6.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
9.7%
0
0.0%
1
3.4%
0
0.0%
0
0.0%
0
0.0%
21
5.9%
2
15.4%
6
16.7%
2
6.5%
8
29.6%
2
9.5%
1
50.0%
11
39.3%
18
30.5%
1
6.7%
5
41.7%
1
7.7%
2
18.2%
0
0.0%
9
29.0%
0
0.0%
3
10.3%
1
100.0%
2
25.0%
0
0.0%
74
20.8%
0
0.0%
9
25.0%
2
6.5%
1
3.7%
2
9.5%
0
0.0%
4
14.3%
10
16.9%
1
6.7%
2
16.7%
0
0.0%
0
0.0%
6
75.0%
2
6.5%
1
14.3%
1
3.4%
0
0.0%
0
0.0%
0
0.0%
41
11.5%
Other
0
0.0%
1
2.8%
0
0.0%
3
11.1%
1
4.8%
1
50.0%
1
3.6%
6
10.2%
0
0.0%
0
0.0%
1
7.7%
0
0.0%
0
0.0%
2
6.5%
0
0.0%
5
17.2%
0
0.0%
0
0.0%
1
25.0%
22
6.2%
Counseling
Bus Tokens
Mentoring
3
23.1%
12
33.3%
5
16.1%
4
14.8%
3
14.3%
0
0.0%
3
10.7%
10
16.9%
12
80.0%
2
16.7%
1
7.7%
7
63.6%
0
0.0%
4
12.9%
0
0.0%
7
24.1%
0
0.0%
0
0.0%
0
0.0%
73
20.5%
Access
Computer
7
53.8%
8
22.2%
13
41.9%
15
55.6%
15
71.4%
2
100.0%
7
25.0%
31
52.5%
2
13.3%
4
33.3%
0
0.0%
8
72.7%
8
100.0%
22
71.0%
2
28.6%
13
44.8%
0
0.0%
2
25.0%
4
100.0%
163
45.8%
Participate
in Youth
Orgs
Barrio Action YFC
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
Count
% in Site
College
Access
Activities
1736 Family Crisis
Center
Recreation
Site Name
Do Better in
School
Academic
Class
Table B14: Youth “Why did you come to this FSC today?” – Spring 2012
2
15.4%
14
38.9%
10
32.3%
9
33.3%
1
4.8%
0
0.0%
4
14.3%
11
19.3%
2
13.3%
0
0.0%
1
7.7%
0
0.0%
0
0.0%
8
25.8%
4
57.1%
8
27.6%
0
0.0%
4
50.0%
1
25.0%
79
22.4%
Table B15: Youth “How often have you come to this FSC in the Past Month?” – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
One Time
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
1
9.1%
2
8.7%
12
36.4%
2
2.3%
1
9.1%
3
12.0%
2
28.6%
7
25.0%
2
1.9%
3
9.1%
4
6.7%
3
100.0%
2
12.5%
0
0.0%
8
11.0%
4
30.8%
27
50.9%
1
2.2%
0
0.0%
2
33.3%
2
15.4%
88
13.2%
Two Times
Three
Times
2
18.2%
2
8.7%
5
15.2%
11
12.5%
0
0.0%
0
0.0%
0
0.0%
8
28.6%
3
2.9%
1
3.0%
2
3.3%
0
0.0%
2
12.5%
1
25.0%
4
5.5%
3
23.1%
4
7.5%
3
6.7%
3
14.3%
0
0.0%
3
23.1%
57
8.5%
2
18.2%
1
4.3%
0
0.0%
11
12.5%
3
27.3%
8
32.0%
0
0.0%
1
3.6%
3
2.9%
1
3.0%
3
5.0%
0
0.0%
0
0.0%
0
0.0%
4
5.5%
0
0.0%
9
17.0%
4
8.9%
4
19.0%
0
0.0%
7
53.8%
61
9.1%
89
Four
Times
1
9.1%
2
8.7%
1
3.0%
19
21.6%
0
0.0%
1
4.0%
0
0.0%
0
0.0%
2
1.9%
1
3.0%
21
35.0%
0
0.0%
2
12.5%
2
50.0%
8
11.0%
2
15.4%
4
7.5%
2
4.4%
6
28.6%
1
16.7%
0
0.0%
75
11.2%
Between
five and
Nine Times
0
0.0%
5
21.7%
2
6.1%
8
9.1%
0
0.0%
4
16.0%
1
14.3%
5
17.9%
15
14.6%
7
21.2%
12
20.0%
0
0.0%
3
18.8%
1
25.0%
5
6.8%
3
23.1%
0
0.0%
4
8.9%
2
9.5%
1
16.7%
0
0.0%
78
11.7%
Ten or
more
times
5
45.5%
11
47.8%
13
39.4%
37
42.0%
7
63.6%
9
36.0%
4
57.1%
7
25.0%
78
75.7%
20
60.6%
18
30.0%
0
0.0%
7
43.8%
0
0.0%
44
60.3%
1
7.7%
9
17.0%
31
68.9%
6
28.6%
2
33.3%
1
7.7%
310
46.3%
Total
11
100.0%
23
100.0%
33
100.0%
88
100.0%
11
100.0%
25
100.0%
7
100.0%
28
100.0%
103
100.0%
33
100.0%
60
100.0%
3
100.0%
16
100.0%
4
100.0%
73
100.0%
13
100.0%
53
100.0%
45
100.0%
21
100.0%
6
100.0%
13
100.0%
669
100.0%
Table B16: Youth “How often have you come to this FSC in the Past Month?” – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
One Time
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
0
0.0%
2
5.4%
3
10.0%
0
0.0%
1
4.8%
0
0.0%
1
3.7%
13
23.2%
0
0.0%
2
16.7%
6
46.2%
1
9.1%
0
0.0%
2
6.7%
1
14.3%
4
13.3%
0
0.0%
0
0.0%
0
0.0%
36
10.2%
Two Times
Three
Times
1
7.7%
3
8.1%
2
6.7%
1
3.7%
1
4.8%
0
0.0%
8
29.6%
2
3.6%
0
0.0%
1
8.3%
5
38.5%
2
18.2%
4
50.0%
0
0.0%
1
14.3%
1
3.3%
0
0.0%
1
12.5%
1
25.0%
34
9.7%
0
0.0%
4
10.8%
3
10.0%
5
18.5%
2
9.5%
0
0.0%
2
7.4%
6
10.7%
4
26.7%
1
8.3%
1
7.7%
2
18.2%
4
50.0%
3
10.0%
0
0.0%
1
3.3%
0
0.0%
3
37.5%
0
0.0%
41
11.6%
90
Four
Times
1
7.7%
8
21.6%
5
16.7%
2
7.4%
2
9.5%
0
0.0%
8
29.6%
5
8.9%
5
33.3%
1
8.3%
0
0.0%
3
27.3%
0
0.0%
1
3.3%
0
0.0%
2
6.7%
0
0.0%
2
25.0%
0
0.0%
45
12.8%
Between
five and
Nine Times
3
23.1%
6
16.2%
5
16.7%
8
29.6%
4
19.0%
1
50.0%
4
14.8%
6
10.7%
1
6.7%
4
33.3%
1
7.7%
2
18.2%
0
0.0%
2
6.7%
2
28.6%
4
13.3%
0
0.0%
2
25.0%
2
50.0%
57
16.2%
Ten or
more
times
8
61.5%
14
37.8%
12
40.0%
11
40.7%
11
52.4%
1
50.0%
4
14.8%
24
42.9%
5
33.3%
3
25.0%
0
0.0%
1
9.1%
0
0.0%
22
73.3%
3
42.9%
18
60.0%
1
100.0%
0
0.0%
1
25.0%
139
39.5%
Total
13
100.0%
37
100.0%
30
100.0%
27
100.0%
21
100.0%
2
100.0%
27
100.0%
56
100.0%
15
100.0%
12
100.0%
13
100.0%
11
100.0%
8
100.0%
30
100.0%
7
100.0%
30
100.0%
1
100.0%
8
100.0%
4
100.0%
352
100.0%
Table B17 Youth “Are you enrolled in a Class or Program at this FSC?” – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Yes
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
5
45.5%
16
69.6%
7
20.6%
52
59.1%
5
41.7%
12
48.0%
0
0.0%
12
42.9%
72
67.9%
20
60.6%
51
85.0%
0
0.0%
11
68.8%
3
100.0%
34
47.2%
9
64.3%
25
47.2%
22
50.0%
6
28.6%
5
83.3%
6
46.2%
373
55.5%
No
4
36.4%
6
26.1%
27
79.4%
32
36.4%
3
25.0%
10
40.0%
5
71.4%
6
21.4%
23
21.7%
9
27.3%
7
11.7%
3
100.0%
3
18.8%
0
0.0%
13
18.1%
4
28.6%
7
13.2%
7
15.9%
11
52.4%
1
16.7%
3
23.1%
184
27.4%
Don't
know
2
18.2%
1
4.3%
0
0.0%
4
4.5%
4
33.3%
3
12.0%
2
28.6%
10
35.7%
11
10.4%
4
12.1%
2
3.3%
0
0.0%
2
12.5%
0
0.0%
25
34.7%
1
7.1%
21
39.6%
15
34.1%
4
19.0%
0
0.0%
4
30.8%
115
17.1%
91
Total
11
100.0%
23
100.0%
34
100.0%
88
100.0%
12
100.0%
25
100.0%
7
100.0%
28
100.0%
106
100.0%
33
100.0%
60
100.0%
3
100.0%
16
100.0%
3
100.0%
72
100.0%
14
100.0%
53
100.0%
44
100.0%
21
100.0%
6
100.0%
13
100.0%
672
100.0%
Table B18: Youth “Are you enrolled in a Class or Program at this FSC?” – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Yes
No
8
61.5%
15
41.7%
18
58.1%
21
77.8%
16
76.2%
0
0.0%
12
44.4%
17
28.8%
4
26.7%
7
58.3%
8
61.5%
0
0.0%
6
75.0%
17
56.7%
6
85.7%
12
40.0%
1
100.0%
1
12.5%
1
25.0%
170
47.9%
3
23.1%
20
55.6%
8
25.8%
3
11.1%
4
19.0%
1
50.0%
10
37.0%
29
49.2%
10
66.7%
0
0.0%
5
38.5%
9
81.8%
0
0.0%
5
16.7%
1
14.3%
5
16.7%
0
0.0%
7
87.5%
1
25.0%
121
34.1%
Don't
know
2
15.4%
1
2.8%
5
16.1%
3
11.1%
1
4.8%
1
50.0%
5
18.5%
13
22.0%
1
6.7%
5
41.7%
0
0.0%
2
18.2%
2
25.0%
8
26.7%
0
0.0%
13
43.3%
0
0.0%
0
0.0%
2
50.0%
64
18.0%
92
Total
13
100.0%
36
100.0%
31
100.0%
27
100.0%
21
100.0%
2
100.0%
27
100.0%
59
100.0%
15
100.0%
12
100.0%
13
100.0%
11
100.0%
8
100.0%
30
100.0%
7
100.0%
30
100.0%
1
100.0%
8
100.0%
4
100.0%
355
100.0%
Table B19: Youth Surveys completed by Language and Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
English
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
12
100.0%
23
100.0%
29
85.3%
88
100.0%
11
91.7%
25
100.0%
7
100.0%
29
100.0%
107
100.0%
33
100.0%
61
100.0%
3
100.0%
15
93.8%
4
100.0%
74
100.0%
14
100.0%
53
100.0%
46
100.0%
18
85.7%
6
100.0%
13
100.0%
671
98.5%
Spanish
0
0.0%
0
0.0%
5
14.7%
0
0.0%
1
8.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
6.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
14.3%
0
0.0%
0
0.0%
10
1.5%
Total
12
100.0%
23
100.0%
34
100.0%
88
100.0%
12
100.0%
25
100.0%
7
100.0%
29
100.0%
107
100.0%
33
100.0%
61
100.0%
3
100.0%
16
100.0%
4
100.0%
74
100.0%
14
100.0%
53
100.0%
46
100.0%
21
100.0%
6
100.0%
13
100.0%
681
100.0%
93
Table B20: Youth Surveys completed by Language and Center – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
English
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
13
100.0%
37
100.0%
31
100.0%
27
100.0%
21
100.0%
2
100.0%
27
100.0%
59
100.0%
15
100.0%
12
100.0%
13
100.0%
11
100.0%
8
100.0%
31
100.0%
7
100.0%
28
93.3%
1
100.0%
8
100.0%
4
100.0%
355
99.4%
Spanish
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
6.7%
0
0.0%
0
0.0%
0
0.0%
2
.6%
Total
13
100.0%
37
100.0%
31
100.0%
27
100.0%
21
100.0%
2
100.0%
27
100.0%
59
100.0%
15
100.0%
12
100.0%
13
100.0%
11
100.0%
8
100.0%
31
100.0%
7
100.0%
30
100.0%
1
100.0%
8
100.0%
4
100.0%
357
100.0%
94
Table B21: Youth Surveys completed by Gender and Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Male
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
3
25.0%
13
56.5%
21
61.8%
45
51.1%
4
33.3%
14
56.0%
2
33.3%
8
29.6%
49
47.1%
22
66.7%
21
36.8%
0
0.0%
10
71.4%
2
50.0%
40
54.8%
0
0.0%
25
50.0%
24
55.8%
3
14.3%
5
83.3%
4
30.8%
315
47.8%
Female
9
75.0%
10
43.5%
13
38.2%
43
48.9%
8
66.7%
11
44.0%
4
66.7%
19
70.4%
55
52.9%
11
33.3%
36
63.2%
3
100.0%
4
28.6%
2
50.0%
33
45.2%
11
100.0%
25
50.0%
19
44.2%
18
85.7%
1
16.7%
9
69.2%
344
52.2%
Total
12
100.0%
23
100.0%
34
100.0%
88
100.0%
12
100.0%
25
100.0%
6
100.0%
27
100.0%
104
100.0%
33
100.0%
57
100.0%
3
100.0%
14
100.0%
4
100.0%
73
100.0%
11
100.0%
50
100.0%
43
100.0%
21
100.0%
6
100.0%
13
100.0%
659
100.0%
95
Table B22: Youth Surveys completed by Gender and Center – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Male
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
Count
% within site
2
15.4%
26
76.5%
14
46.7%
5
20.0%
10
50.0%
0
0.0%
14
53.8%
34
61.8%
9
60.0%
6
60.0%
3
25.0%
7
63.6%
2
25.0%
17
56.7%
7
100.0%
18
60.0%
1
100.0%
4
50.0%
3
75.0%
182
53.4%
Female
11
84.6%
8
23.5%
16
53.3%
20
80.0%
10
50.0%
2
100.0%
12
46.2%
21
38.2%
6
40.0%
4
40.0%
9
75.0%
4
36.4%
6
75.0%
13
43.3%
0
0.0%
12
40.0%
0
0.0%
4
50.0%
1
25.0%
159
46.6%
Total
13
100.0%
34
100.0%
30
100.0%
25
100.0%
20
100.0%
2
100.0%
26
100.0%
55
100.0%
15
100.0%
10
100.0%
12
100.0%
11
100.0%
8
100.0%
30
100.0%
7
100.0%
30
100.0%
1
100.0%
8
100.0%
4
100.0%
341
100.0%
96
Table B23: Youth Surveys completed by Age and Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
13-14
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
7
58.3%
10
52.6%
11
37.9%
17
20.0%
5
55.6%
10
41.7%
3
60.0%
14
56.0%
40
70.2%
13
39.4%
14
24.1%
3
100.0%
10
71.4%
3
75.0%
36
62.1%
11
84.6%
48
92.3%
20
71.4%
5
25.0%
2
40.0%
4
33.3%
286
50.6%
15-17
5
41.7%
9
47.4%
18
62.1%
68
80.0%
4
44.4%
14
58.3%
2
40.0%
11
44.0%
17
29.8%
20
60.6%
44
75.9%
0
0.0%
4
28.6%
1
25.0%
22
37.9%
2
15.4%
4
7.7%
8
28.6%
15
75.0%
3
60.0%
8
66.7%
279
49.4%
Total
12
100.0%
19
100.0%
29
100.0%
85
100.0%
9
100.0%
24
100.0%
5
100.0%
25
100.0%
57
100.0%
33
100.0%
58
100.0%
3
100.0%
14
100.0%
4
100.0%
58
100.0%
13
100.0%
52
100.0%
28
100.0%
20
100.0%
5
100.0%
12
100.0%
565
100.0%
97
Table B24: Youth Surveys completed by Age and Center – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
13-14
15-17
Total
7
53.8%
9
28.1%
13
44.8%
11
44.0%
6
30.0%
1
50.0%
13
50.0%
27
49.1%
9
60.0%
7
63.6%
0
0.0%
2
18.2%
6
75.0%
16
53.3%
0
0.0%
26
86.7%
1
100.0%
3
37.5%
1
33.3%
158
46.7%
6
46.2%
23
71.9%
16
55.2%
14
56.0%
14
70.0%
1
50.0%
13
50.0%
28
50.9%
6
40.0%
4
36.4%
12
100.0%
9
81.8%
2
25.0%
14
46.7%
7
100.0%
4
13.3%
0
0.0%
5
62.5%
2
66.7%
180
53.3%
13
100.0%
32
100.0%
29
100.0%
25
100.0%
20
100.0%
2
100.0%
26
100.0%
55
100.0%
15
100.0%
11
100.0%
12
100.0%
11
100.0%
8
100.0%
30
100.0%
7
100.0%
30
100.0%
1
100.0%
8
100.0%
3
100.0%
338
100.0%
98
Table B25: Youth Current Educational Status – Fall 2011
Out of
School
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
0
0.0%
1
4.5%
2
5.9%
7
8.1%
2
16.7%
0
0.0%
0
0.0%
4
13.8%
6
5.7%
2
6.1%
2
3.4%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
4
28.6%
12
23.1%
3
10.7%
0
0.0%
3
50.0%
0
0.0%
50
8.7%
Attend Public
School
9
75.0%
18
85.7%
28
82.4%
72
83.7%
8
66.7%
19
76.0%
3
50.0%
22
75.9%
83
79.8%
24
72.7%
41
73.2%
2
66.7%
13
92.9%
4
100.0%
1
1.7%
7
50.0%
40
76.9%
23
54.8%
17
81.0%
3
50.0%
8
61.5%
445
68.8%
99
Attend
Private
School
2
16.7%
0
0.0%
2
5.9%
3
3.7%
2
16.7%
4
16.0%
1
16.7%
0
0.0%
14
13.3%
3
9.1%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
3
21.4%
6
11.5%
0
0.0%
3
14.3%
0
0.0%
1
10.0%
45
7.9%
Home
Schooled
1
8.3%
1
4.8%
1
2.9%
2
2.5%
0
0.0%
1
4.0%
1
16.7%
0
0.0%
1
1.0%
1
3.0%
15
26.8%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.7%
0
0.0%
0
0.0%
0
0.0%
25
4.4%
Total
12
100.0%
21
100.0%
34
100.0%
81
100.0%
12
100.0%
25
100.0%
6
100.0%
29
100.0%
103
100.0%
33
100.0%
56
100.0%
3
100.0%
14
100.0%
4
100.0%
1
100.0%
13
100.0%
52
100.0%
27
100.0%
21
100.0%
6
100.0%
13
100.0%
566
100.0%
Table B26: Youth Current Educational Status – Spring 2012
Out of
School
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
0
0.0%
4
12.1%
3
10.0%
2
8.0%
3
15.0%
0
0.0%
4
15.4%
5
9.4%
0
0.0%
1
10.0%
1
8.3%
0
0.0%
1
12.5%
0
0.0%
0
0.0%
2
7.1%
0
0.0%
1
12.5%
0
0.0%
27
8.1%
Attend Public
School
10
76.9%
25
75.8%
23
76.7%
23
92.0%
14
70.0%
2
100.0%
21
80.8%
43
81.1%
15
100.0%
8
80.0%
11
91.7%
11
100.0%
7
87.5%
30
100.0%
7
100.0%
25
89.3%
1
100.0%
6
75.0%
3
100.0%
285
85.1%
100
Attend
Private
School
3
23.1%
2
6.1%
4
13.3%
0
0.0%
3
15.0%
0
0.0%
0
0.0%
4
7.5%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.6%
0
0.0%
1
12.5%
0
0.0%
18
5.4%
Home
Schooled
0
0.0%
2
6.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.8%
1
1.9%
0
0.0%
1
10.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
5
1.5%
Total
13
100.0%
33
100.0%
30
100.0%
25
100.0%
20
100.0%
2
100.0%
26
100.0%
53
100.0%
15
100.0%
10
100.0%
12
100.0%
11
100.0%
8
100.0%
30
100.0%
7
100.0%
28
100.0%
1
100.0%
8
100.0%
3
100.0%
335
100.0%
Table B27: Youth Ethnicity by Center – Fall 2011
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Black
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
0
0.0%
1
4.8%
16
47.1%
5
6.0%
5
41.7%
12
48.0%
1
16.7%
1
3.8%
3
2.9%
2
6.3%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
10
47.6%
2
33.3%
0
0.0%
59
9.1%
White
Hispanic
0
0.0%
3
14.3%
0
0.0%
3
3.6%
0
0.0%
0
0.0%
0
0.0%
2
7.7%
10
9.7%
4
12.5%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
4
5.6%
3
23.1%
6
11.3%
1
2.4%
2
9.5%
0
0.0%
3
23.1%
41
6.3%
101
12
100.0%
13
61.9%
14
41.2%
68
81.0%
6
50.0%
11
44.0%
5
83.3%
21
80.8%
74
71.8%
23
71.9%
47
83.9%
3
100.0%
12
92.3%
3
75.0%
57
79.2%
10
76.9%
40
75.5%
24
58.5%
9
42.9%
3
50.0%
5
38.5%
460
70.8%
Asian/
Pacific
Islander
0
0.0%
0
0.0%
0
0.0%
2
2.4%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
1.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
7
9.7%
0
0.0%
0
0.0%
4
9.8%
0
0.0%
0
0.0%
0
0.0%
14
2.2%
Bi-racial/
Multiracial
0
0.0%
0
0.0%
1
2.9%
0
0.0%
1
8.3%
2
8.0%
0
0.0%
0
0.0%
3
2.9%
2
6.3%
2
3.6%
0
0.0%
0
0.0%
0
0.0%
1
1.4%
0
0.0%
1
1.9%
2
4.9%
0
0.0%
0
0.0%
2
15.4%
17
2.6%
Other
0
0.0%
4
19.0%
3
8.8%
6
7.1%
0
0.0%
0
0.0%
0
0.0%
2
7.7%
12
11.7%
1
3.1%
7
12.5%
0
0.0%
1
7.7%
0
0.0%
3
4.2%
0
0.0%
6
11.3%
10
24.4%
0
0.0%
1
16.7%
3
23.1%
59
9.1%
Table B28: Youth Ethnicity by Center – Spring 2012
Site Name
1736 Family Crisis Center
Barrio Action YFC
Bradley Milken FSC
CCNP
CMHP, Inc.
Community Build
Community Care at Home
Cypress Park FSC
El Centro de Ayuda, Inc.
El Centro del Pueblo
El Nido Family Centers
Lucille Beserra Roybal FSC
NEW, Canoga Park
NEW, South Valley
Oakwood Family Resource
Ctr
Pacoima FSC
The Children's Collective,
Inc.
Toberman Neighborhood
Ctr
Tom Bradley FSC
WLCAC
Youth Policy Institute
Total
Black
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
Count
% within Site
1
8.3%
3
8.8%
10
34.5%
0
0.0%
8
40.0%
0
0.0%
1
3.8%
3
5.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
3.3%
1
14.3%
1
3.4%
0
0.0%
5
62.5%
0
0.0%
34
10.1%
White
Hispanic
0
0.0%
1
2.9%
1
3.4%
1
4.0%
0
0.0%
0
0.0%
1
3.8%
1
1.9%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
5
1.5%
102
8
66.7%
22
64.7%
16
55.2%
20
80.0%
9
45.0%
1
50.0%
21
80.8%
40
74.1%
14
93.3%
9
81.8%
10
83.3%
11
100.0%
6
75.0%
22
73.3%
6
85.7%
26
89.7%
0
0.0%
3
37.5%
2
50.0%
246
72.8%
Asian/
Pacific
Islander
0
0.0%
3
8.8%
0
0.0%
1
4.0%
0
0.0%
0
0.0%
0
0.0%
2
3.7%
1
6.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
10.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
10
3.0%
Bi-racial/
Multiracial
2
16.7%
2
5.9%
1
3.4%
2
8.0%
2
10.0%
1
50.0%
2
7.7%
4
7.4%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
2
25.0%
3
10.0%
0
0.0%
2
6.9%
1
100.0%
0
0.0%
0
0.0%
25
7.4%
Other
1
8.3%
3
8.8%
1
3.4%
1
4.0%
1
5.0%
0
0.0%
1
3.8%
4
7.4%
0
0.0%
1
9.1%
2
16.7%
0
0.0%
0
0.0%
1
3.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
50.0%
18
5.3%
Appendix C: Executive Director Questionnaire
103
Figure C1: Executive Director Questionnaire
104
105