Penn’s
Employee Assistance Program
Marilyn Kraut
Human Resources Director
Quality of Worklife Programs
University of Pennsylvania
[email protected]
215-898-0380
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Work and Life Support
Work and Life Support
What is Penn’s Employee Assistance Program (EAP)?
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Penn’s EAP connects Penn faculty and staff and their
immediate family members with one-on-one therapy
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Free and confidential
For short term behavioral health issues
Up to eight (8) sessions
With licensed professional therapists and practitioners
On campus or at any of dozens of network offices
throughout the tri-state area
Access 24/7 via 1-888-321-4433
Why might faculty and staff call the EAP?
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Life changes
 A new house
 Getting married
 Having a Baby
 Getting Promoted
Personal life challenges
 Family Conflicts
 Interpersonal
relationship issues
 Managing stress
 Loss and Bereavement
 Loss of a loved one
 Divorce
 Absence of a loved one
 Addiction and Substance
Abuse Issues
 Drugs, Alcohol,
Gambling, etc.
 General Anxiety or
Depression
Information and Education

Penn’s EAP also provides information and education to
faculty and staff on campus through presentations on
emotional well-being and behavioral health, such as:
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Assertive Communication
Effective Multitasking
Handling the Difficult and Angry Customer
Managing Relationships in the Midst of Hectic Lives
Communication Skills for Successful Living
Being Your Best: Developing and Projecting
Confidence
Management and Leadership Support
 Penn’s EAP provides managers and supervisors with
workplace support
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Disruptive behavior
Behavior/performance changes related to personal issues
Possible substance abuse
Loss in the workplace
Workplace incidents
 In close collaboration with Human Resources, CAPS,
and Public Safety
How to reach the EAP
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Call 1-888-321-4433
24/7
Confidential
No cost
Work with several helpful account executives for
Penn:
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Gregg Mattison
Kristin Shaner
Paul Rusch
Charles Baker
Utilization
FY 2014
Total EAP/Worklife Resources
Intake Contacts
Referred to EAP Sessions
Referred to Worklife
Resources
Worklife Resources Contacts
Online
Referred to Mental Health
Benefit
Information Only
Critical Incident Intervention
Participants
Management
Trainings/Coachings
Attendees
Staff and Faculty Training
Attendees
Management Consults
JULY
AUG
SEPT
OCT
NOV
DEC
TOTAL TO
DATE
84
94
85
88
73
71
495
43
45
44
45
34
30
241
11
13
5
3
8
8
48
16
19
18
20
13
15
101
6
7
8
8
7
9
45
8
10
10
12
11
9
60
0
30
0
0
33
0
63
0
0
12
2
2
0
16
0
0
53
42
21
20
136
19
24
28
24
38
27
160
Questions?
 Contact the Quality of Worklife Office
 Marilyn Kraut
215-898-0380
 Karen Kille
215-898-7729
 Soncerae Lewis
215-573-2471