1
XAC08-6
Professional Project Management
This Lecture:
Ti
tle
Bla, bla, bla, bla
Good communication
management is
crucial to project
execution. Information
distribution is the
main communications
management task
Communication Management
Some project
managers say that
90% percent of their
job is communicating.
Good
communication
management is
Because project
communication is so
important, every project
manager should include a
communications management
plan – a document that guides
project communications. The
communication management
plan will vary with the needs
of the project.
Many experts agree
that the greatest
thread to the success
of any project is a
Some
project
failure
to
managers sayEven
that
communicate.
90%
percent
their
having
a planofdoes
job is communicating.
Therefore it is
important to address Good communication
management is
concepts related to
crucial to project
execution. Information
distribution is the
main communications
management task
Oh my
God!
Week 07
23 March 2006
Marc Conrad
Office: D104 – Park Square
[email protected]
M
i
l
k
XAC08-6 Professional Project Management
Semester 2, 2005-2006
2
The Art of Communication
Noise
Decode
Encode
Wieviel Uhr
ist es?
Good communication
management is
crucial to project
execution. Information
distribution is the
main communications
management task
Some project
managers say that
90% percent of their
job is communicating.
Good
communication
management is
What’s the
time?
Quelle heure est-il?
Because project
communication is so
important, every project
manager should include a
communications management
plan – a document that guides
project communications. The
communication management
plan will vary with the needs
of the project.
Many experts agree
that the greatest
thread to the success
of any project is a
Some
project
failure
to
managers sayEven
that
communicate.
90%
percent
their
having
a planofdoes
job is communicating.
Therefore it is
important to address Good communication
management is
concepts related to
crucial to project
execution. Information
distribution is the
main communications
management task
Sender
Oh my
God!
Receiver
M
i
l
k
XAC08-6 Professional Project Management
Semester 2, 2005-2006
3
The Art of Communication
Good communication
management is
crucial to project
execution. Information
distribution is the
main communications
management task
Some project
managers say that
90% percent of their
job is communicating.
Good
communication
management is
Because project
communication is so
important, every project
manager should include a
communications management
plan – a document that guides
project communications. The
communication management
plan will vary with the needs
of the project.
Many experts agree
that the greatest
thread to the success
of any project is a
Some
project
failure
to
managers sayEven
that
communicate.
90%
percent
their
having
a planofdoes
job is communicating.
Therefore it is
important to address Good communication
management is
concepts related to
crucial to project
execution. Information
distribution is the
main communications
management task
Oh my
God!
• Sender-Receiver models
♦ feedback loops, barriers to communication
• Choice of media
♦ informal writing, face-to-face, e-mail
• Writing style
♦ active, passive, word choice
• Presentation techniques
♦ body language, design of visual aids
• Meeting management techniques
♦ preparing an agenda, dealing with conflict
M
i
l
k
XAC08-6 Professional Project Management
Semester 2, 2005-2006
4
Adding staff during the project increases the
number of possible communication channels.
• Determine
and limit who
will
communicate
with whom
and who will
receive what
information.
Good communication
management is
crucial to project
execution. Information
distribution is the
main communications
management task
Some project
managers say that
90% percent of their
job is communicating.
Good
communication
management is
Because project
communication is so
important, every project
manager should include a
communications management
plan – a document that guides
project communications. The
communication management
plan will vary with the needs
of the project.
Many experts agree
that the greatest
thread to the success
of any project is a
Some
project
failure
to
managers sayEven
that
communicate.
90%
percent
their
having
a planofdoes
job is communicating.
Therefore it is
important to address Good communication
management is
concepts related to
crucial to project
execution. Information
distribution is the
main communications
management task
Oh my
God!
M
i
l
k
• 8 Stakeholders = 28 communication channels.
• n Stakeholdes = ½ n (n-1) communication channels.
XAC08-6 Professional Project Management
Semester 2, 2005-2006
5
Methods of Conflict Resolution
• Confrontation
♦
• Compromise
Good communication
management is
crucial to project
execution. Information
distribution is the
main communications
management task
♦
Some project
managers say that
90% percent of their
job is communicating.
Good
communication
management is
Directly facing a conflict with focus on a win-win
problem-solving approach. Most effective
method.
Give-and-take approach to bring some degree of
satisfaction to all the parties.
• Smoothing
Because project
communication is so
important, every project
manager should include a
communications management
plan – a document that guides
project communications. The
communication management
plan will vary with the needs
of the project.
Many experts agree
that the greatest
thread to the success
of any project is a
Some
project
failure
to
managers sayEven
that
communicate.
90%
percent
their
having
a planofdoes
job is communicating.
Therefore it is
important to address Good communication
management is
concepts related to
crucial to project
execution. Information
distribution is the
main communications
management task
Oh my
God!
♦
De-emphasizing areas of differences.
• Forcing
♦
Win-lose approach.
• Withdrawal
♦
To withdraw from an actual or potential
disagreement. Least desirable method.
M
i
l
k
XAC08-6 Professional Project Management
Semester 2, 2005-2006
Kathy Shwalbe: Introduction to Project Management, Thomson 2006
6
Conflict Resolution – which method
when?
Good communication
management is
crucial to project
execution. Information
distribution is the
main communications
management task
Method of
Conflict
Resolution
Confrontation
Importance of
Relationship
Importance of
Task
high
high
Compromise
medium
medium
Smoothing
high
low
Forcing
low
high
Withdrawal
low
low
Some project
managers say that
90% percent of their
job is communicating.
Good
communication
management is
Because project
communication is so
important, every project
manager should include a
communications management
plan – a document that guides
project communications. The
communication management
plan will vary with the needs
of the project.
Many experts agree
that the greatest
thread to the success
of any project is a
Some
project
failure
to
managers sayEven
that
communicate.
90%
percent
their
having
a planofdoes
job is communicating.
Therefore it is
important to address Good communication
management is
concepts related to
crucial to project
execution. Information
distribution is the
main communications
management task
Oh my
God!
M
i
l
k
From:
XAC08-6 Professional Project Management
Kathy Schwalbe: Introduction to Project Management,
Thomson
Semester 2,2006
2005-2006
Monitoring &
Controlling
Executing
Planning
PMBOK® Processes of
Communications Management
• Communication Planning - determining the
information and communications needs of the
stakeholders: who are they, what is their level of
interest and influence on the project, who needs
what information, when they will need it and how it
will be given to them.
• Information Distribution - making needed
information available to project stakeholders in a
timely manner.
• Performance Reporting - collecting and
disseminating performance information. This
includes status reporting, progress measurement
and forecasting.
• Manage Stakeholders - managing communications
to satisfy the needs of and resolve issues with
project stakeholders.
8
Stakeholder Analysis
•
Microsoft Excel
Worksheet
Good communication
management is
crucial to project
execution. Information
distribution is the
main communications
management task
•
Some project
managers say that
90% percent of their
job is communicating.
Good
communication
management is
Because project
communication is so
important, every project
manager should include a
communications management
plan – a document that guides
project communications. The
communication management
plan will vary with the needs
of the project.
•
Many experts agree
that the greatest
thread to the success
of any project is a
Some
project
failure
to
managers sayEven
that
communicate.
90%
percent
their
having
a planofdoes
job is communicating.
Therefore it is
important to address Good communication
management is
concepts related to
crucial to project
execution. Information
distribution is the
main communications
management task
Oh my
God!
•
M
i
l
k
(Tools & Techniques, Communication Planning)
Stakeholders are individuals, work groups
and organizations that are actively involved in
the project, or whose interests can be
positively or negatively affected as the result
of project execution or project completion.
See “Human Resources” for a list of typical
stakeholders.
Stakeholder analysis serves two purposes:
♦ to determine the information needs of the
various stakeholders.
♦ to devise a communication strategy that
will best serve the project.
See example for Communication Management
Plan.
XAC08-6 Professional Project Management
Semester 2, 2005-2006
9
Information Distribution Techniques
and Communication Skills
Good communication
management is
crucial to project
execution. Information
distribution is the
main communications
management task
Some project
managers say that
90% percent of their
job is communicating.
Good
communication
management is
Because project
communication is so
important, every project
manager should include a
communications management
plan – a document that guides
project communications. The
communication management
plan will vary with the needs
of the project.
• Dimensions of communication:
♦ Written and Oral
♦ Internal and External
♦ Formal and Informal
♦ Vertical and Horizontal
Many experts agree
that the greatest
thread to the success
of any project is a
Some
project
failure
to
managers sayEven
that
communicate.
90%
percent
their
having
a planofdoes
job is communicating.
Therefore it is
important to address Good communication
management is
concepts related to
crucial to project
execution. Information
distribution is the
main communications
management task
Oh my
God!
M
i
l
k
XAC08-6 Professional Project Management
Semester 2, 2005-2006
10
Summary
Good communication
management is
crucial to project
execution. Information
distribution is the
main communications
management task
Some project
managers say that
90% percent of their
job is communicating.
Good
communication
management is
Because project
communication is so
important, every project
manager should include a
communications management
plan – a document that guides
project communications. The
communication management
plan will vary with the needs
of the project.
Many experts agree
that the greatest
thread to the success
of any project is a
Some
project
failure
to
managers sayEven
that
communicate.
90%
percent
their
having
a planofdoes
job is communicating.
Therefore it is
important to address Good communication
management is
concepts related to
crucial to project
execution. Information
distribution is the
main communications
management task
• Communication is an essential
task in Project Management.
• Various strategies for conflict
resolution
• PMBOK® Processes of
Communication Management.
• Stakeholder Analysis.
Oh my
God!
M
i
l
k
XAC08-6 Professional Project Management
Semester 2, 2005-2006