Session 5:
Pasar Mobil Online
Seminar e-Bisnis
Program Studi Manajemen
Universitas Bina Nusantara
Microsoft Car Point
Oto
TRAC
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To assure customers receive quality services, all complaints and customer’s
need will be gently taking cared by our Custome Care staff, with personal
touches in a professional way. Smooth analysisi and a fast response for a
csutomized solution will be provided, which ultimately delivers greater
benefits than just a generic service.
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As a car rental company, every TRAC’s employees are demanded to take a
place as part of a hospitality industry, in which customers is the most
valuable asset for the company.
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The practice to ‘serve’ is always developed at each TRAC’s management
level. The tradition of “Committed to Serve” is based on values written in the
Corporate Value of TRAC, to ensure the right path is always taken by each
employee so to provide reliable solution.
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Always focused on customer services, as one of our Corporate Value,
inspired by the spirit of Solution, Maestro, Integrity, Liveliness and Empathy
(SMILE).
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SOLUTION
– Endeavor to work and cooperate at their best to come up with a complete
solution towards the customer’s needs, requirements and expectations.
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MAESTRO
– Building and developing competency and individual professionalism to provide an
ever growing quality service.
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INTEGRITY
– Building trust towards customers and company with consistency and team
synergy.
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LIVELINESS
– Possess self confidence and pride, as well as high enthusiasm for always be
ready to provide the best service.
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EMPATHY
– Always bring an effort to listen from the customer’s position as to be able to
understand and following-up the needs and requirements of the customers