JOB DESCRIPTION
Post Title:
Student Liaison Officer
Post Grade/Salary:
This is a Business Support appointment at fixed point 16
Responsible to:
Head of Student Services/CIS / Student Liaison
Team Leader
Terms and Conditions:
The College uses a standard contract for Business Support
appointments
The information given below is intended to provide an understanding and appreciation of the
workload of the job and its role within RCAT.
The job description outlines the main duties and responsibilities in general terms only and is
not intended to be prescriptive.
As a member of the Student Services and Marketing Unit, the post holder will be expected to
work in a flexible, proactive manner and carry out such duties as are necessary to ensure the
effective delivery of student advice services.
Main Purpose of the Post
To be a member of the student liaison team involved in the recruitment and support of
students to promote participation, aid efficient transitions and provide on programme
support that promotes positive engagement and the achievement of key college
performance indicators.
To take the lead on a designated aspect of the team’s service and support colleagues in
the achievement of departmental objectives
To provide appropriate support to students at risk of non completion or achievement
To provide support to teaching staff in the achievement of Every Child Matters outcomes
for students
To liaise effectively with designated schools to promote the college and effect successful
transitions for students
To provide information and guidance to groups about the college offer and support
available
To support the effective admission of students.
To provide impartial guidance to individuals
Range of Duties
1. To liaise effectively with designated schools to promote the college offer and to plan
effective transitions.
2. To plan and deliver activities and attend school events as required to achieve the above
3. To monitor attendance and retention and to liaise effectively with academic staff in
designated departments to manage student attendance to promote continued
participation.
4. To liaise effectively with academic staff in designated departments to provide appropriate
student support for at risk learners and to refer them for specialist assistance as required
5. To liaise effectively with academic staff in designated departments to provide tutorial or
cross college input on Every Child Matters Themes.
6. To take the lead in one of the following team responsibilities
o Every Child Matters Themes and Enrichment
o UCAS applications and HE information
o Student Voice Activity
o School Links liaison
o Student discipline matters
o IAG and Programme and Careers Guidance
o Student progression/destinations
o PHSE
o LAC
7. To provide guidance and college information to groups and individuals to ensure they are
informed about key aspects of college provision and support available including but not
limited to:
o Travel assistance
o Childcare provision
o Funding and financial support
o The availability of learner and learning support
8. To provide impartial guidance to prospective students on
College courses,
apprenticeships and other learning programmes to support them in making informed
choices
9. To provide guidance and/or appropriate referral on careers information, education and
guidance.
10. To liaise effectively with Departments in order to develop and update learning programme
information and admission procedures
11. To enrol students as agreed with Departments and C.I.S as appropriate.
12. To respond to reported safeguarding concerns and manage Safeguarding cases as
required.
13. To refer students who require specialist services to the appropriate internal or external
services.
14. To oversee and supervise student Common Rooms as required
15. To arrange and participate in enrichment activities, providing appropriate supervision
where required, including residential.
16. To contribute to the organisation of and to attend College Open Evenings and other
events internal or external, which focus on student recruitment.
17. To contribute to the collation, analysis and dissemination of information on student
recruitment, admissions, attendance and retention.
18. To contribute to the updating of the student information handbook.
19. To participate in any required training and development activities that support the
development of personal and professional effectiveness in the role and contribute to the
service development and improvement.
20. To contribute to continuous improvement of quality and service development
21. To undertake first aid duties as required.
You will be required to carry out duties as maybe commensurate with the post which do not
change the character or purpose of the post which are necessary to maintain high quality
standards of business practice.
Duties must be carried out in strict compliance with all College policies including equality and
diversity, health and safety and quality assurance.
The job description therefore may be altered from time to time to meet the changing needs of
College.
PERSON SPECIFICATION
Post: Student Liaison Officer
AF-Application Form
I – Interview
R – Reference
CQ – Certificate of Qualification
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Criteria
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Experience
Minimum 12 months guidance related work
Experience of student guidance
Evidence of working effectively with young people
Experience of effective liaison with external agencies
Experience of working in an office environment routine & procedures
Qualifications
Minimum 5 GCSEs at grades A – C or equivalent
English and Maths to level 2 or willingness to work towards
NVQ level 3 in Advice & Guidance or willingness to undertake
Counselling skills to at least Level 2 or willingness to undertake
First Aid certificate required or willing to undertake
Practical and Intellectual Skills
Excellent interpersonal skills
Knowledge of qualifications within FE and progression routes or
willingness and ability to learn quickly
Good level of I.T. skills including experience of using Microsoft
office
Ability to input data accurately
Good organisational and administrative skills
Good presentational skills
Ability to set clear targets and evaluate outcomes
Disposition / Attitude
Ability to work cooperatively with a range of people
Ability to work as part of a team
Ability to communicate clearly and effectively
Ability to seek positive solutions
Excellent customer service skills
Committed to a policy of Equal Opportunity of treatment which is
relevant to all students, staff, clients and members of the public,
regardless of race, creed, colour, ethnic original, nationality,
gender, sexual orientation, age and disability.
Ability to work with groups of young people
Ability to work in a flexible proactive manner
A commitment to safeguarding and promoting the welfare of
children and young people receiving education and training
Training
Willingness to undertake any training connected with the post
Desirable
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Signature
Date
Paul Simpson
Head of HRl
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Criteria
Job Description authorised by
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6. Physical Make-Up
 No disability which is likely to impact upon the job performance;
(that is, any that cannot be accommodated by reasonable
adjustments)
7. Circumstances
 Able to work flexibility during the working week including working to a rota
system during College opening hours
 Able to work during evenings and weekends as required
 Valid driving licence and access to own transport
Desirable
Essential
Personal Skills Characteristics