New GoCar Member Orientation
Index
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ii.
iii.
iv.
v.
vi.
vii.
viii.
ix.
x.
Welcome to GoCar
3 things you need to GoCar
GoBase
Making a booking
Collecting the GoCar
Damage Control/Dirty Vehicle
Refuelling
Breakdowns/Flat Tyres
Returning the GoCar
Items Left in Car/After your trip
Welcome to GoCar
Thanks for joining GoCar, Ireland’s only Car Club. As a member you will have access to the
fleet of GoCars located across Dublin and Cork. Please read this document to understand
how to use your GoCar and if you have any questions you can mail [email protected] with your
queries or to arrange a call back from one of our team.
3 things you need to GoCar
1. Your GoCard (You cannot gain access to your GoCar without your GoCard)
2. Your Pin Number (You must have a pin number to book and drive your GoCar-this
will be sent to you by text message)
3. You need your Customer Number to book your trip.
GoBases
We have GoBases all across Dublin and Cork. To find your nearest GoBase go to
www.gocar.ie to view all the GoBases in both cities.
Making a booking
Bookings can be made by calling customer service or going online at www.gocar.ie. If the
GoCar is unavailable you will be offered a list of the alternative cars available. Our Customer
Service number is 1890 446 227 (Low call number). You must have your Customer Number
and Pin Number to book a GoCar.
New GoCar Member Orientation - GoCar Car Sharing Limited September 2012 ©
Collecting the GoCar
Simply place your GoCard over the card reader above the steering wheel. Wait for the light
to go Green (All the doors will open then) and then hop in. Bear in mind the car will only
open within your designated booking time; if you are early the car will not open until the
time of booking is reached.
When you are inside the car please open the glove compartment and remove the console in
it. It will ask you to enter your pin, once you do so you can remove the key and the car is
ready to Go!
New GoCar Member Orientation - GoCar Car Sharing Limited September 2012 ©
Damage Control/Dirty Vehicle
Before your journey check your car for damage. If you can see damage please consult the
report sheet in the passenger side door, if it is new please call customer service to report.
This ensures that you are not held responsible and that we can get the car repaired. If it's
safe to do so, please continue your journey. If not, customer service can book you into the
next nearest available car and refund you for your taxi to that GoBase. If you find the GoCar
is dirty on arrival the same procedure applies.
Refuelling
Put away your cash! We cover the cost of the fuel using a DCI fuel card. This is similar to a
credit card and is accepted by all DCI affiliated stations across Ireland. You can find your
nearest station using the DCI Map that is in the Car or by consulting the DCI website before
your journey. You need to refuel your GoCar if you go below a 1/4 tank of fuel. This is
obligatory. Failure to do so may result in a fine. The PIN number for the card is printed on
the back of the card.
Breakdowns/Accidents/Flat Tyres
If you have a breakdown in a GoCar, then call customer services who will run you through a
checklist of common issues. In some cases you may be referred to the AA. In the event of a
flat tyre please notify customer services. All cars have a spare wheel, jack and tools for
replacing a flat wheel. If you have an accident in the vehicle while in your possession, once
everyone is alright and it is safe to do so, please contact customer services as soon as
possible
Returning the GoCar
As you approach the end of your booking time, there are some things you must consider:
1. Do you have 1/4 tank of fuel?
2. Will you make it back to the GoBase on time?
If you are running late you must extend your journey time online or with customer services.
Failure to do so will result in double the tariff charge for the time you are late. In the case
where you cause another customer to miss their booking you will also receive a €25 fine.
Also, all Gocars must be returned to their specific GoBase.
Items Left in Car/After your trip
If it is within your booking time you can walk straight back to the car and use your Card to
gain access and retrieve your item. If it is outside your booking time please call customer
services. They will arrange a time for you to collect you belongings. After the trip has ended
you can view your account on our website, where you can see previous trips that you have
made, along with any invoices.
New GoCar Member Orientation - GoCar Car Sharing Limited September 2012 ©