Instituto Superior de Contabilidade e Administração do Porto Licenciatura em Gestão de Actividades Turísticas INGLÊS APLICADO AO TURISMO I – CONTINUOUS ASSESSMENT TEST 1 (B) – 2012/2013 Marks: I -­‐ 60; II -­‐ 40; III – 55; IV –45. Duration: 1h30m Name:______________________________________________________________________________ Class: ______________ Number:________________ I. You are going to read a magazine article about students who travelled around Australia alone during
their long summer vacation. For questions 1-15, choose from the students (A-D). The students may be
chosen more than once.
Which student mentions
liking not having to agree an itinerary with others?
1)
________
meeting people with a similar outlook on life?
2)
________
missing having someone to help with decision-making?
3)
________
the advantages of not having fixed plans?
4)
________
the advisability of going for the best accommodation you can afford?
5)
________
the need to try out solo travel in a limited way at first?
6)
________
welcoming the support of professional people?
7)
________
a daily activity that was not enjoyable alone?
8)
________
a good way of keeping travel plans flexible?
9)
________
appreciating not having to waste time organising practical details?
10)
________
becoming more tolerant of other people?
11)
________
feeling better after keeping in touch with others?
12)
________
feeling more confident as a result of the experience?
13)
________
having disagreements with other travellers?
14)
________
having doubts at the beginning of a trip?
15)
________
Solo travel in Australia A Phil Morston It was the classic scenario really. My girlfriend didn’t want to go travelling. I did, so I went on my own. I do remember sitting in the plane thinking to myself: ‘What have I let myself in for?’ Then the first few days in Australia were scary: I was all on my own, with nothing planned, and on the other side of the world. But in no time at all, I'd met up with other travellers. Of course, some you get on with and others you don’t, but there’s always someone to travel with. Some of them had planned every day of every week, though. In practice, things can change and it’s Marks: I - 60; II - 40; III - 55; IV – 45.
great to have the freedom to go with the flow. And that’s easy enough to do. For example, you can take the Oz Experience bus down the west coast, jumping off whenever you want, then catching the next bus when you're ready to move on again. Being away for a year, you do occasionally get lonely, so I’d sit down and write a fortnightly email home about everything I’d been up to, and that really cheered me up. B Leila Stuart Without doubt, you meet all sorts of people when you travel alone. I even made a friend on the plane out to Australia. Some people are keener to make friends than others, of course, but if someone’s chosen to do the same type of trip as you, you’ve probably got lots of ideas in common. The advantages of a pre-­‐planned tour are that you can get an agency to take care of all the arrangements, which can be time-­‐consuming to do yourself — but it does mean that you’re tied to a predetermined itinerary, which wouldn’t suit everyone. There’s also the safety aspect in terms of the places you visit often being very remote. If you go off trekking in the wilds of a foreign country alone, it could be difficult to get help if things go wrong. If you join a group expedition for those parts of your trip, then you have the support of the group leader and your fellow travelling companions. C Danny Holt Travelling solo creates opportunities to meet new people. There’s no substitute for sharing the experiences of the day with a companion, and being on your own forces you to seek someone out. I’ve got to know people I wouldn’t have if I’d been travelling with friends. There’s also the wonderful freedom to do what you like, when you like, without having to convince anybody else that it’s a good idea. However, there are downsides; meal times are something I’ve never really got to grips with in all the years I’ve travelled alone. But my advice would be to give solo travel a go — it can be very liberating. Maybe try a short trip to begin with, just in case it’s not for you. Another thing is stay in the nicest places your budget permits. I’ve been in a few miserable hostels, and they really can spoil a trip. And if you really are happy being anti—social, that MP3 player is great for ensuring the person in the next plane seat, or the poolside know-­‐it-­‐all, doesn’t bore you to death! D Kerry Wintenon Fun as it is, travelling solo does undoubtedly have its low points, including occasional loneliness and the pressure that you’re under to make your own mind up about everything. I chose to travel alone because I wanted to do something different, with it being the last summer before starting my final year at university. The worst things were when I missed people from home, or when I fell out with the people I’d met along the way. But I learnt to accept that some people have different attitudes to mine — that you have to put up with irritating people in hostels and accept not having as much privacy as you’re used to at home. The best thing for me about travelling alone was that it was a brilliant experience that enhanced my independence and helped me feel more self-­‐assured. I knew I was on my own, which made me make more effort to speak to people and by doing so I made lots of great friends. II. Read these descriptions given by people working in jobs related to the travel and tourism industry and
then decide which job name from the table best applies.
waiter concierge travel representative cabin crew member angling guide check-­‐in assistant travel agent pilot barman tour guide Name: _______________________________________________________________________
2
Marks: I - 60; II - 40; III - 55; IV – 45.
1) Most people want a simple package tour, and come to us for a brochure. Of course, we do a lot more than just hand out brochures. We book holidays, look for the cheapest flights, check accommodation availability, confirm bookings, sell traveller's cheques, foreign currency and insurance, make recommendations and suggestions and generally answer people's travel enquiries. We also have several corporate clients who use us for their business trips. We're a member of ABTA, and have ATOL, by the way, so you know you're in good hands. ____________________
2) My duties include meeting our customers at the airport and making them feel welcome, accompanying them to their accommodation and giving them some basic information to familiarise them with their surroundings. The next day, I meet them to tell them about the area, and also to tell them about some of the things they can do and places they can visit. I try to sell them tours, but a lot of people (especially the more independent travellers) tend to make their own arrangements. I also deal with customers' problems as they arise. ____________________ 3) I really enjoy my job. I'm quite a sociable person, so it gives me the chance to meet a lot of people. Of course, when things get really busy, I just say 'What can I get you?' or 'Would you like ice and lemon with that?', so the conversation isn't always so great. Sometimes, people have a bit too much and get drunk, which is OK unless they get aggressive too, and start fights. I'm on my feet most of the time, so after a hard night's work I can be absolutely exhausted. Oh, and the money is terrible, but I sometimes get good tips from the customers. ____________________
4) I am a kind of outdoor adventure guide who organizes and conducts fishing expeditions. We can either operate our own small businesses or work for adventure tourism companies, resorts, parks, lodges or campgrounds. We might take clients for a day trip or for longer expeditions. ____________________ 5) The best way to describe my job is to say that we serve the needs of guests in hotels, resorts and other accommodation facilities. We provide information and special services to enhance guests' visits. The position is varied: from booking exclusive theatre tickets, to giving directions to a local festival or even recommending a doctor. ____________________ 6) People call us trolley dollies, but we do much more than just feed people and give them drinks. For a start, we need to make sure that everyone has fastened their safety belt and that their seats are in the upright position before we take-­‐off. We are responsible for demonstrating the safety procedures, and for making sure that people obey the rules during the flight. If there's an accident, we need to make sure that everyone gets out. ____________________ 7) It's not so bad with small groups, but with big groups it can get really confusing, especially if the place we're visiting is very busy. People might accidentally join another group, or wander off to take a photograph and then get lost, and I spend all my time running around looking for them, waving my umbrella in the air. Most people are attentive and well-­‐behaved, but some don't listen and then ask really stupid questions, or interrupt you to say 'But my guidebook says......'. ____________________ 8) It's usually quiet until the second sitting at 8 o'clock, then things get really busy. On some nights, there can be as many as 50 covers. There's always so much to remember: who ordered what, whether they wanted still or sparkling water, whether they wanted the meat done rare or medium, was it the house red or the Pinot Noir they wanted, who had the allergy to nuts, who couldn't eat cheese, and so on. And then there are the complainers to deal with. For them, things are always too hot, too cold, overcooked, undercooked, arrived too late, too early or not at all, etc. ____________________
9) After receiving our briefing and route, we meet the cabin crew. The first officer and I do a 360 degree outside check, then board and run another complete check on the flight deck. We wait for instructions from the tower, and as soon as we have our slot, we push-­‐back from the terminal building. We taxi Name: _______________________________________________________________________
3
Marks: I - 60; II - 40; III - 55; IV – 45.
across the apron towards the runway and join the queue of others waiting for clearance to take off. Minutes later, we're off the ground and on our way. ____________________
10) The job is very routine. We cross-­‐check people's tickets with the information on the computer, then look at their passports to make sure they are who they say they are. We ask them how many items of baggage they have (we need to know what is going in the hold and what they are taking on as hand baggage), whether they packed them themselves, whether they are carrying any sharp or illegal objects in their hand baggage, and whether anyone could have interfered with their bags. We then ask them if they have a seat preference -­‐ window or aisle -­‐ give them their boarding cards and tell them which gate to go to. ____________________ III. Read the text below. Use the word given in capitals next to each line to form a word that fits in
the same line. There is an example at the beginning (0). Write your answers below.
TRAVEL POSTERS
Travel posters were an important form of advertising in the first part of the (0) twentieth
(0) TWENTY
century. The posters, which were produced in their millions, are now quite valuable
and the (1) _____________________ of them are regarded as works of art by
(1) GOOD
(2) _____________________.
(2) COLLECT
The classic travel poster was designed to make people believe that they could
enjoy a more (3) _____________________ lifestyle. They aimed to tempt people
(3) LUXURY
away from their ordinary working lives by (4) _____________________ them with images
(4) PRESENT
of relaxation and glamour. Who knows if the holidays themselves ever lived up
to those expectations but the posters did manage to (5) ___________ up dull lives.
(5) BRIGHT
As travel became less expensive, posters were produced to advertise railways, cruise
liners, (6) _____________________ and airlines, as well as general tourism. The golden
(6) MOTOR
age of posters, however, was the period from 1910-1950, before television made other
ways of advertising more (7) _____________________.
(7) EFFECT
The value of a poster is often (8) _____________________ to the artist who created the
(8) LINK
original. Some of the (9) _________________ poster designers, influenced by movements
(9) LEAD
such as cubism and surrealism, created their own style and use of colours, which is
instantly (10) ___________. Posters designed by these people are often the
(10) RECOGNISE
most striking and can command quite high prices.
Answers:
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
Name: _______________________________________________________________________
4
Marks: I - 60; II - 40; III – 55; IV – 45.
IV. For questions 1-15, read the following text and decide which word A, B, C or D best fits each space.
There is an example at the beginning (0).
Planning a Holiday Going (0) ……B….… on holiday is a time of great excitement for all (1) ………………… family. It often (2)
………………… after a long period of discussion several months before, when for about three weeks
every (3) ………………… booklet and prospectus is (4) ………………… up at the local travel agent's.
There are sometimes so many of these they need to be brought home in a (5) ………………… bag. They
are then gone through (6) ………………… by one every evening for about three weeks. Places are
chosen by the (7) ………………… of the very attractive photographs and (8) ………………… to location.
Everybody has their say, prices are (9) ………………… and lists are made. Finally it all (10)
………………… down to a choice of perhaps three places. It becomes almost impossible to (11)
………………… two of these and (12) ………………… what will certainly provide the family’s next holiday.
But the miracle eventually (13) ………………… place and late one evening after much argument
agreement is (14) ………………… . It is with a sigh of considerable (15) ………………… that next day the
holiday is booked.
0) 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) A A A A A A A A A A A A A A A A out the presents approximate selected carrier each sight according composed restricts depart leave forms reached breath B B B B B B B B B B B B B B B B off a passes absolute picked transport every air approving compared limits dispose remain fits received relief C C C C C C C C C C C C C C C C with in comes additional chosen porter single look agreeing rivalled tightens eliminate reside makes ended help D D D D D D D D D D D D D D D D round of appears available lifted carriage one face allowing resembled narrows rid rest takes arrived rescue Name: _______________________________________________________________________
5
Marks: I - 60; II - 40; III – 55; IV – 45.
LICENCIATURA EM GESTÃO DAS ACTIVIDADES TURÍSTICAS
INGLÊS APLICADO AO TURISMO I
CONTINUOUS ASSESSMENT TEST 1
I. Solo travel in Australia 1)
2)
3)
4)
5)
6)
7)
8)
C B D A C C B C 9) A 10) B 11) D 12) A 13) D 14) D 15) A II. Tourism jobs
1. travel agent (the name of the shop they work in is called a travel agency. Note that a travel agency sells holidays which are provided by travel operators or tour operators) 2. travel representative (often abbreviated to rep) 3. barman (or bar person, to avoid sexism. Bar staff is a more general expression. Bar staff in cocktail lounges like to call themselves mixologists) 4. angling guide 5. concierge 6. cabin crew member (the words air hostess and stewardess are occasionally used for female cabin crew staff, but are usually considered old-­‐fashioned and slightly sexist ) 7. tour guide 8. waiter 9. pilot 10. check-­‐in assistant at an airport (also called ground crew staff) III. Travel posters
1.
2.
3.
4.
5.
best
collectors
luxurious
presenting
brighten
6.
7.
8.
9.
10.
motoring
effective
linked
leading
recognisable
IV. Planning a holiday
1) A 2) C
3) D
4) B
5) A 6) D 7) C
8) A
9) B 10) D
11) C
12) A 13) D 14) A
15) B
Name: _______________________________________________________________________
6