EXQUISITE PANAMA
8DAYS/7 NIGHTS
Explore the history and wonders of the Panama Canal, indulge yourself in a relaxing stay at a luxury
resort in Playa Blanca, one of the most beautiful beaches of Panama's Pacific coast
ITINERARY
Day 01
Arrival to Panama City
Upon arrival to Panama a Tourcan Vacations representative will pick you up at the airport and
transfer you to your city hotel for your first night in Panama.
Panama City is the capital and largest city in the country. It is home to a diverse blend of cultures
and an enormous historical sector in the Old City. The lively and vibrant banking district on the
other hand is very modern and often compared to Miami. Panama City is a thrilling location you
will surely enjoy during your visit to this gorgeous country.
Your hotel for the next three nights is the Canal House, a small but precious hotel in midst of the
City’s colonial part, the Casco Antiguo. Many fine restaurants are just a few steps away.
Overnight at Las Clementinas, Chamber Suite or similar with breakfast included.
About the hotel…
One of Casco Antiguo’s most celebrated boutique hotels, Las Clementinas, is renowned for its
signature blend of intuitive service, warmly modern design and liberated touches.
Las Clementinas is a boutique hotel nestled in Panama City’s Casco Antigo, a Unesco World
Heritage Site.
Las Clementinas has 2 rooms and 6 spacious chambers. Every room is an expression of warm,
residential style, enveloping guests in a classic design that is at once luxurious and supremely
comfortable.
Whether traveling alone, as a family or as a group, Las Clementinas makes the perfect base from
which to explorer our exciting and diverse country.
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
Day 02
Gatún Locks, Panama Canal Expansion & City Tour
In the morning, your guide will pick you up at the hotel to take you to the impressive Gatun Locks,
the first set of locks situated on the Atlantic side of the Panama Canal. Here you will able to admire a
series of three lock chambers where the huge container vessels are lifted or lowered a total of 26
meters. Each lock is 33.5 meters wide and 306 meters long and takes eight to 15 minutes to fill with
water. The tour will continue to discover the next 100 years of the Panama Canal at the Expansion
Observation Center, located in the Atlantic side of the Panama Canal. Here you will witness history
in the making while observing the construction of the new locks of the Panama Canal, one of the
most important infrastructure projects of the early 21st century. To continue the tour you will be
taken to the Casco Antiguo, where you feel set back in time as you admire the lovely colonial
houses, the narrow roads and the impressive churches. You will get a good idea about Panama’s
history by driving or walking through the main attractions of this quarter. A delicious lunch will be
served in a distinctive local restaurant. After the visits you will be taken back to your hotel.
Overnight at Las Clementinas, Chamber Suite or similar with breakfast included.
Day 03
Visit to the Emberá Quera Indians
Today you will head up north in direction Colon, towards Buena Vista. There you will board a small
dugout (a canoe made from a hollowed tree trunk), which will carry you up the Gatun River to
discover a large, fascinating and dense jungle that will accompany you until you arrive at the
Embera Quera, an indigenous community based on the banks of Gatun Lake, near the Panama
Canal. The Embera tribe still lives in harmony with Mother Nature, they will welcome you at the
wooden pier and gladly give you an idea on how they still live today. The villages chief will give
you a brief explication on the history of the tribe, its traditions, cultures, believes and handicrafts.
Then, a traditional lunch of fish and plantains prepared by the Embera women will be served to you.
In the afternoon you will experience a traditional Embera dance that will transport you back in time
and also have the chance to shop for colorful handicrafts. The sale of local products directly benefits
the village and helps to pay the school fees for the children. You can also get a temporary Embera
tattoo painted on your arm or leg, using an ink made from a local fruit.
Overnight at Las Clementinas, Chamber Suite or similar with breakfast included.
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
Day 04
Panama City - Playa Blanca
Today you will be transferred from Panama City to the beach in only two hours. Enjoy the rest of
your day at leisure around the resort.
Overnight at the JW Panama Golf & Beach Resort, Resort view room or similar with breakfast
included.
About the hotel…
xpand your horizons at the JW Marriott Panama Golf & Beach Resort. Located in Buenaventura,
Panama, and occupying hundreds of acres of pristine Pacific coastline, our hotel is truly a tropical
oasis. We invite you to experience our state-of-the-art resort amenities, which include a Jack
Nicklaus-designed golf course, an array of ocean side pools, and a full-service luxury spa. Come
dine with us at one of our several restaurants - from savory steakhouse fare at Prime 19 to fresh
Japanese sushi at Tai Kai, we offer something to please everyone. While it's easy to spend a day
relaxing with a refreshing drink at our swim-up pool bar or wandering our lush grounds, activitie
abound - both in Buenaventura and beyond. Adventure-seekers can easily head to the nearby Playa
Rio Mar for unmatched surfing, or visit Valle de Anton for zip line tours and hiking; be sure to book
a relaxing massage at our Corotú Spa afterwards. Experience the luxury of tranquility here at the JW
Marriott Panama Golf & Beach Resort.
Days 05 - 07 Playa Blanca
Today there’s no agenda and you’re free to explore on your own. Golfers can play the par-72
Nicklaus designed course, and those who want to relax can head to the spa for some pampering.
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
Overnight at the JW Panama Golf & Beach Resort, Resort view room or similar with breakfast
included.
Day 08
Departure
After breakfast you will be transferred to the Tocumen Airport for your international flight back
home.
End of Services!
Included in the tour cost:
 3 Nts at Las Clementinas or similar with breakfast
 4 Nts at the JW Marriott Panama Golf & Beach Resort or similar with breakfast
 Private Visit to Gatun Locks, Panama Canal Expansion & City Tour with lunch
 Private Visit to the Emberá Quera Indians with lunch
 Ground transfers on A/C motor coaches
 All taxes and service charges
Not Included in the tour cost:
 Airport Departure Tax (US$ 40.00 per person - usually included in airfare)
 Tourist Card (US$ 5.00 for certain nationalities)
 Optional tours
 Meals not mentioned
 Beverages
 All extras in the hotels
 Voluntary tips & gratuities
Important Notes:
Price not valid during Christmas & New Years (Dec.19th, 2015 to Jan. 02, 2016)
Jazz Festival (Jan. 12th, 2016 to Jan. 17th, 2016)
Carnavales (Feb. 05th, 2016 to Feb. 10th, 2016)
Easter Week (Mar. 23rd, 2016 to Mar. 27th, 2016)
Fiestas Patrias (Nov. 01st, 2015 to Nov 05th, 2015)
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
PANAMA TRAVEL TIPS
Visas: Every visitor needs a valid passport for 6 months and an onward ticket to enter Panama, but
further requirements vary from country to country and occasionally change. Canadian, US, UK,
Germany and Switzerland citizens and many other nationalities need only a passport, while people
from Japan, New Zealand, USA, Venezuela and more need a tourist visa or tourist card (US$5) as
well.
Health Risks: Dengue fever, hantavirus (Los Santos province), malaria (Low), rabies and yellow
fever
Time: GMT minus 5 hours
Electricity: Variable - either 110V or 220V
Weights & measures: Metric
Climate, Geography and People
Where is Panama?
Panama is located at the bottom of Central America, where Central and South America join. Panama
is bordered by Costa Rica to the East and by Columbia to the West, with the Caribbean to the North
and Pacific Ocean to the South. Remember that Panama runs from East to West!!!
What is the general geography of Panama?
Panama is about 50-120 miles in width depending on where you are with the thinnest section being
where the canal is. There are 477 miles of Caribbean Coastline and 767 miles of Pacific Coastline.
Panama is most famous for the Panama Canal, one the wonders of the new world. The land mass of
Panama is 29,157 sq miles and stretches in a rectangular formulation. The Canal which Panama is
most famous for has been existence since 1914 and runs for 50 miles splitting the continent in half as
it makes it way from one Ocean to the other. Panama also boasts one of Central America's biggest
man made fresh water lake, lake Gatun that was produced to feed the Canal with its fresh water
supply. Panama has 2 groups of main Islands off the coast on the Caribbean side, the San Blas and
Bocas del Toro Archipelago. On the Pacific side the main Island group is the Pear Islands just west of
Panama City.
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
What is the ethnic make up and language of Panama?
The population of Panama is roughly 2.8 million people which increase by on average 1.3% per year.
One of the things about these 2.8 million people, the majority of them are not originally
Panamanians due to the influx of people from all over the world to build the Panama Canal.
Therefore Panama is known as the melting pot of cultures and origins: Spanish descendants, blacks,
Indians, immigrants from North America, Europe, Asia, East India and other countries. 65%
mestizo, 14% African descent, 10% Spanish descent, 10% Indian.
The capital of Panama is Panama City where the Canal opens out into the Pacific Ocean. The
population of Panama City is roughly 900,000 people. Panama has a diverse native population with
5 indigenous groups in Panama: Kunas in the San Blas Islands on the Caribbean; Chocoe (divided
linguistically into 2 groups-Embera & Wounaan) in the province of Darien; Guaymies (Ngobe Bugle)
in the provinces of Chiriqui, Bocas del Toro & Veraguas; and Teribes & Bokotas (Buglere) in Bocas
del Toro province.
The main language of Panama is Spanish however walking through Panama City some would think
English was the main language. In Bocas del Toro they have their own Pigeon English, a cross
between English and Spanish.
How is the weather and seasons in Panama?
Basically as throughout most the Americas there is a dry and a green season, however when one
starts and the other ends is under much debate. Usually the dry season will start in late November
to the End of April, when there is a transition to the green season with the rains starting to get heavy
August, September and October. On the Caribbean side the best months are usually May, June,
October, September and November.
One of the great things about seeing Panama in the green season is that the prices are cheaper and
you will get to see a green Panama with lots of Wildlife!!!
The normal pattern of rain during the green season is bright sunny mornings and the usually in the
afternoons around 1-3pm it will rain and will either keep raining or cloud over. Believe us when we
say that it can be refreshing!
Government and Economy
Is the Government stable?
Panama is a democratic and independent country with a President and 2 Vice Presidents. The
President himself lives in Panama City in the Casco Viejo section. One of the most stabilizing factors
about Panama is the US presence throughout its history, from the building of the Canal to guarding
of it and the intervention in 1989 which took General Manuel Noriega, the self-proclaimed head of
state out of power (Noriega is now serving a 40-year prison sentence in Florida for money
laundering.). The Canal was handed back over to Panama on December 31st 1999 after 21 years of
US control. Panama is one of the most stable countries in Central America with the biggest banking
center in Central America.
How is the economy of Panama and what is the economy?
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
Panama's pre tourism industry economy was based around the Canal tariffs, the free trade Zone in
Colon (Caribbean Canal side) and the banking services offered by International Banks in Panama
City. Panama was always famous for its agriculture, its production of Bananas, shrimp/seafood and
coffee. However over the past 3 years Panama has really seen a boom in the tourism industry due an
influx of hotels and the beauty that Panama offers tourists.
Is residency easy to get?
Since countries such as Costa Rica have started to close doors on residency loop holes countries such
as Panama have opened their doors to the masses wanting to escape heavily taxes and expensive
countries. The most popular way to achieve residency is by the Retiree and Investors visa. All the
information below is just an overview and we cannot be held liable for its legal content, if you are
looking for expert advice please contact a lawyer in Panama.
Retiree Visa - you must show a minimum of $500 government or private pension. Once you have
this you have residency for life and all the benefits that come with it.
Private Income Retiree Visa - for people with no pension who have retired. Great for people who
have retired with a lump sum. You must deposit in a 5 Year Certificate of Deposit with the National
Bank enough to yield a $750 return, roughly around $200,000 or £115,000. This type of residency is
renewable every 5 years.
There are many types of ways to gain residency and it is best to talk to a professional on this matter.
Food, Health and Safety
Is Panama Dangerous for Tourists?
It does not matter where you travel in the world there will always be petty crime, however in
Panama City the crime rates are unusually low and we must say it is probably due to the fact that on
every corner lies 2 policeman. The Foreign and Commonwealth office rate Panama as a low risk
country but just always be on your guard for pick pockets. Always avoid carrying your travel
documents or large amounts of money in your purse or wallet. Also most theft occurs in the suburbs
so make sure that if you have to travel through this area to keep your possessions safe, but on the
whole you will have no problems.
Is the food safe to eat?
The food in Panama is healthy and nutritious as with most of Central America, however as people in
the UK have different diets than people in Panama you may feel some upset stomachs at first,
however this is normally rare. The great thing about Panama is that due to the variety is culture the
variety in dining is immense, from Chinese to Mexican to French cuisine, there is something for
everybody in Panama.
What are the hospitals like in Panama?
The emergency number in Panama is 301 for all emergency services. For medical emergencies in
Panama City, contact Paitilla Hospital, where English is spoken and there is excellent medical
service. If you do have any problems while at the hotel just ask the hotel and they will gladly assist.
Most of the staff at the hospitals in Panama City are US and European trained and offer sometimes a
better service than you will find at home!!!
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
What Vaccinations do I need?
For anyone with health risks, hepatitis A & B shots are recommended along with any other shots
your doctor advises, please visit your doctor before you go on holidays always. With regards to
Malaria if you are traveling in remote, jungle areas such as the Darien (border with Colombia) then
it is advisable, however all other parts of Panama are malaria free.
Is the water safe to drink?
The water in Panama City is fine to drink however outside this area we would suggest drinking
bottled water. One problem a lot of travelers have is that the bacteria in the water are different than
that at home so some people suffer from stomach pains when drinking water. We suggest drinking
bottled water at all times just to be safe!!!
Are the beaches safe to swim in?
We would always suggest asking a guide or local about swimming in the area as every beach has
different currents. On the Caribbean coast the waters are calm and good for swimming and
snorkeling. However the Pacific Coast is a bit rough and be aware when swimming.
Is the sun intense?
The Equatorial sun is very strong between the hours of 12-2pm at its peak and we suggest a factor of
30 if you are every going out into the sun.
Travel
Entry requirements:
In order to enter Panama as a Canadian National holding a Canadian Passport, Panama requires
that you have at least 6 months validity on your passport, you do not need to apply for a visa to
enter the country as a tourist. Once you have your tourist stamp in your passport you may stay
legally within the country for 90 days and can renter the country again after being outside the
country for 72 hours. Make sure you make copies of your passport and always carry a copy with
you as well as copy of the entry stamp into Panama. For more information please contact the
Panama Consulate nearest to you.
What should I pack in my suitcase?
Here are some recommendations of what to pack.
- Sunglasses
- Swimsuit
- Beach towel
- A hat
- Sunscreen
- Insect repellant
- Light raincoat and/or umbrella
- Sweater/light jacket
- Long Pants: evenings can be chilly
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
- Clothing comfortable for hiking, touring, etc. (70-90 degree weather)
- Hiking shoes - Day pack (fanny or backpack)
- Your Passport
- Driver's license
- Credit card or traveler's checks
- English/Spanish dictionary
- A Costa Rican guidebook (Fodor's, Lonely Planet, etc.)
- Drugstore items (toothpaste, soap, lotion, razor, etc.)
- Sandals
- Camera and film
What is driving like in Panama?
Panama's road infrastructure in probably some of the best in Central America, probably due to the
principal roads being built by the US during their 100 year spell in Panama. If you travel off the
beaten track the roads will get worse.
Panama City-Costa Blanca: 1.5 hours in bus.
Panama City-Contadora Island: 15 mins. by plane.
Panama City-San Blas Islands: 30 mins. by plane.
Panama City-Isla Grande: 2 hours in car or bus.
Panama City-Bocas del Toro: 1 hour by plane.
Panama City-Boquete: 1 hour flight to David, then 1 hour drive. Driving from Panama City will take
hours.
Panama City-Anton Valley (El Valle): 2 hours in bus or car.
You can domestic airline flights with Panama Air or Aeroperlas, they leave from and to all major
destinations.
Contadora Island (Pearl Islands), Bocas del Toro, Changuinola, David, Colon, La Palma/Sambu/El
Real/Yaviza/Jaque
(Darien),
Chitre,
Santiago,
Pinas
Bay,
Isla
San
Jose,
Achutupu/Aligandi/Povenir/Playon Chico/Ustupu (San Blas Islands).
What is the currency and how do I exchange money?
The currency in Panama is the US dollar, often called the Balboa as this was the original currency. If
somebody says to you 5 balboa they mean $5 US Dollars. You can exchange money back in Canada,
at the Airport or while in Panama at banks or hotels.
Most major credit cards are also excepted in Panama however if you move out of into more rural
areas you may find that Credit and Debit cards are not accepted.
How much do I tip?
Some tips are included in the bill, but standard is around 10% of the total bill.
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
TOURCAN VACATIONS TERMS & CONDITIONS
1. PRICE INCLUDES
Meeting/Assistance/Transfers/Porterage: Airport / Hotel round-trip transfers at all destinations and
includes one suitcase per person.
Accommodation: In twin/double rooms with en-suite facilities.
Meals: Meals as per itinerary.
Guide: Professional English-speaking local guide(s).
Sightseeing & Entrance Fees: Vehicle size depends on number of travelers. Entrance fees as per itinerary.
Services Charges & Taxes: All taxes charged by local governments on services, which are part of the
program.
2. PRICES DO NOT INCLUDE:
Personal expenses: Telephone and data port charges at some hotels, meals and drinks, unless otherwise
specified in the itinerary.
Tips: To guides, drivers and hotel personnel.
Insurance: Travel insurance is highly recommended and may be purchased at the time of deposit.
3. PAYMENT CONDITIONS: A non-refundable deposit of $300.00 per person is required at time of
booking unless otherwise stated in your invoice. Tourcan Vacations office must receive final payment 60
days prior to departure. For bookings made within 60 days of departure, full payment is due. Some
suppliers may require additional deposits. You will be advised at time of confirmation. The additional
amount is non-refundable. If final payment is not received 60 days prior to departure the booking will be
cancelled.
4. TERMS & CONDITIONS : The purchase of packages, air only or tours (hereinafter referred to as the
“Travel Services”) offered by Tourcan Vacations constitutes a contractual agreement between Tourcan
Vacations and the customer and implies your acceptance of Tourcan Vacations terms and conditions.
Please ensure you read carefully and understand these terms and conditions prior to booking.
5. PRICES INDICATED: Prices quoted in our website or by reservations staff are based on double
occupancy and in Canadian dollars ($CAN), unless otherwise indicated, and are based upon the prices of
service providers, exchange rate, cost of fuel, taxes and other fees in force at time of preparation of the
present brochure. All prices are valid upon date of publication and are subject to change without notice.
Unless the customer has paid in full, all prices may be increased at any time and for any reason. Where
there is an increase in the total price of the Travel Services after a deposit has been paid and the
cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and
services tax, is more 7 per cent the customer has the right to cancel the contract and obtain full refund.
6. RESERVATIONS/DEPOSIT/CONFIRMATION: Reservations must be accompanied by a deposit or
payment in full before they can be considered confirmed.
7. FINAL PAYMENT: Final payment must be received by Tourcan Vacations 60 days prior to departure
date. Reservations made less than 60 days prior departure date must be accompanied by payment in full.
If final payment is not received within the required period, Tourcan Vacations reserves the right to cancel
any such reservations without prior notice and levy applicable cancellation fees.
8. PAYMENT BY CREDIT CARD:
Signed copies of Credit Card Authorization Forms must be in our possession before final documents will
be issued.
9. CHARGES FOR CHANGES: Any changes to a reservation will be subject to a $50 change fee outside
of 65 days of departure. Within 65 days of departure cancellation penalties will apply. If any change
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
made by one or more customers alters the basis of room occupancy, rates will be adjusted to reflect true
room occupancy status.
Changes of customer names will be treated as a cancellation and cancellation fees will apply.
Charges will apply for any changes in customer reservations (subject to availability) subsequent to the
departure date.
10. CANCELLATION CHARGES: Charges will apply in the event of any cancellation. Insurance
premiums are non-refundable, in whole or in part, whether cancelled before or after the departure date.
The day of departure is excluded when calculating cancellation or change fees. All cancellation fees must
be calculated based on the total amount of the products and Travel Services purchased. Tourcan
Vacations reserves the right to cancel a booking where any payment is not received by its due date (60
day prior to departure).
CANCELLATION BEFORE DEPARTURE DATE:
Up to 60 Days prior – loss of deposit*
59 to 0 Days prior- 100% penalty*
No refunds will be made for any used portion including hotels, sightseeing, cruises, transfers, meals,
international or domestic flight with or without notice, unless cancelled or missed by the supplier.
*Plus any unrecoverable deposits paid to airlines or suppliers.
11. FLIGHTS AND CARRIERS
Customers acknowledge and accept the following
Changes: Flights offered by Tourcan Vacations are conducted in accordance with the applicable tariffs of
the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such
flights and rates are also subject to approval by the relevant government authorities. Consolidations and
changes in the published schedule, aircraft type, days of operation, air carrier providing air
transportation and flight itinerary may be undertaken at any time and without prior notice, in accordance
with the air carrier’s tariffs.
Fares and Names: Fares and taxes may increase between the time of quoting, booking and tickets being
issued.
The fares quoted are subject to class availability and may have booking conditions attached.
Tickets must reflect the passengers name as shown in their passport. If names are not reflected correctly
boarding may be denied.
Schedule Check and Connecting Flights: Flight schedules are subject to change without notice.
Customers having purchased air only must reconfirm their return flight within 24 to 72 hours prior to the
scheduled take-off time. Tourcan Vacations undertakes to notify customers reasonably in advance
through means it deems appropriate of any schedule changes resulting in the advancement or delay of
the flight departure times or in case of cancellation of a flight. Whenever customers book connecting
flights, they must allow sufficient time to make their connection. No control can be exercised over air
carriers to guarantee flight schedules, which may be altered or affected by various circumstances.
Tourcan Vacations will not be liable for any change of schedule or a missed flight connection, including
any additional fees incurred and special, incidental or consequential damages (including the carriage of
baggage) arising from the foregoing, whether or not it had the knowledge that such additional fees or
damages might be incurred.
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
Airport check-in: It is recommended that customers arrive at the airport check-in counter at least 3 hours
prior to departure. Failing this, their reservation may be cancelled and their seats assigned to other
customers, with no right of recourse.
Seat assignment: unless already pre-assigned, staff at the air carrier’s check-in counter conducts aircraft
seating.
Other applicable conditions: Air transportation is subject to all applicable government regulations and is
governed by the Montreal Convention, or the Warsaw Convention as the case may be, the applicable
tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket. Any
amendments or changes to the applicable air carrier’s general terms and conditions of carriage once filed
with and approved by federal regulatory authorities, are not subject to additional public notice and are
legally binding.
Refusal to transport: Removal of passengers: Tourcan Vacations shall not be liable for refusal by itself or
the air carrier to transport a passenger nor for the cancellation of a reserved space or removal of a
passenger due to, but not limited to, safety reasons, to prevent the violation of any applicable laws of any
country or to prevent any hazard or risk to such passenger, to any other person or property, or to the
flight.
12. VALIDITY OF TICKETS: Tickets are made out in the name of the customer and are not transferable.
Tickets are valid only on the dates and flights indicated. Unused portions of tickets may not be used for
travel on other flights and are not subject to refund at any time.
13. BAGGAGE:
Limits: Air carriers have individual rules and regulations with respect to baggage weight, size and
number. Customers must consult with the travel agent for applicable restrictions.
Liability: The provisions of the Montreal Convention, or the Warsaw Convention as the case may be, the
applicable tariffs of the air carrier, as well as the notice appearing on the passenger ticket and baggage
check, govern the loss of and damage to baggage and establish the limits of air carrier’s liability. Baggage
lost or damaged while boarding or disembarking a ship must be reported to the Purser’s office prior to
the ship’s departure from port or prior to leaving the local customs area. Passengers’ baggage and
property are transported, stored and handled at owner’s risk at all times.
14. TRAVEL DOCUMENTS: It is the full responsibility of customers to obtain at their own expense all
necessary travel documents required by all relevant government authorities, including all ports of call,
and to comply with the laws thereof. Passports will be required for all air and sea travel to or from all
destinations and may have to be valid for six months beyond the date of the expected return to Canada.
Canadian Citizens born in certain countries may require a visa in addition to a valid passport. A
permanent resident card will be required for permanent residents/landed immigrants who are not
Canadian citizens. One (1) parent traveling with a child under age 18 may have to obtain a notarized
letter of consent signed by the parent not traveling. Customers are responsible for checking which
documents are required, and then make certain that they have the necessary documents in hand prior to
departure. The carrier or relevant authorities, without further recourse or the possibility of a refund, may
deny customers boarding privileges failing to provide the required documents. Entry to another country
may also be refused even if the required information and travel documents are complete. No refund or
replacement will be given for lost or stolen travel documents. Tourcan Vacations shall not be liable for
any aid or information given by its employees or the travel agent in connection with obtaining any
necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or
for the consequences suffered by any customer resulting from his/her failure to obtain such documents
or to comply with such laws.
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
15. CUSTOMER ADVISORY: Some events are part of normal unpleasant occurrences, which can
happen when traveling abroad. The customer realizes this, solely assumes the consequences thereof and
agrees that Tourcan Vacations cannot be held responsible for any damages owing to such occurrences.
Living Standards: Customers are asked to bear in mind and accept that living standards and practices at
the destination, and the conditions there with respect to the provision of utilities, services and
accommodations, may differ from those found in Canada.
Service disruptions: Some services including water, electricity, air-conditioning, security, sanitary
conditions, pools, food, beverages and other services or benefits may be suspended or interrupted
partially or completely during the customer’s stay. Likewise, depending on the occupancy rate of hotels,
à la Carte dining may be replaced by buffet or vice-versa.
Food, water and beverages: The food, water and beverages may not be up to North-American standards.
Accordingly, customers assume sole responsibility for any illness suffered while abroad or upon return
owing to the quality of the food, water and beverages.
16. ROOM ALLOCATION: Hoteliers are solely responsible for room allocation, in accordance with the
category reserved by customers. Should customers choose to alter their room category upon arrival at
destination (upon availability), they must make their own arrangements with the hotelier and assume all
additional fees levied by them.
17. CHECK-IN AND CHECK-OUT CONDITIONS: Customers acknowledge and accept that hoteliers,
in accordance with international standards, have specific check-in times, usually from 3 PM and check
out by noon on the scheduled day of departure or by noon on the day immediately preceding a late night
departure.
18. CUSTOMERS REQUIRING ASSISTANCE AND CARE WHILE TRAVELLING
All customers requiring special care, assistance, attention or treatment must advise Tourcan Vacations
and the air carrier of any and all specific needs at the time of booking, in order to arrange air
transportation, hotel and tour accommodations.
19. CHANGES TO TRAVEL SERVICES:
If Travel Services are no longer available prior to the departure date or subsequent to arrival at
destination, Tourcan Vacations reserves the right to substitute them for comparable goods or Travel
Services, or, alternatively, to cancel them.
Changes to itinerary: Tourcan Vacations and the participating tour operator reserves the right to cancel,
alter or re-schedule any timing, to omit one or more stops, to substitute alternative itineraries or to
otherwise amend the content of the tour with or without prior notice to the passenger.
20. CUSTOMER RESPONSIBILITY
Health: Customers, whose physical condition so requires, must ensure that they have a sufficient
quantity of any required medication with them, and that they carry such medication in their hand
baggage at all times. Customers must also consult competent medical authorities prior to departure about
preventive medical measure as regards to the countries to be visited.
Activities: Tourcan Vacations cannot be held responsible for any accident or mishap occurring at the
destination during the practice of activities in which the customers participate of their own free will and
initiative.
21. FORCE MAJEURE: Tourcan Vacations shall not be liable for failure in the performance of any of its
obligations, including without limitation, for any loss or damage resulting from any delay, cancellation,
loss of personal belongings, illness, bodily injury, accident, death, deterioration of Travel Services,
inconvenience, loss of enjoyment, disappointment or frustration, either mental or physical, due to:
* An Act of God or Force Majeure;
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986
* A war, revolution, insurrection, riot, blockage or any other unlawful act against public order or
authority, including an act of terrorism or threat thereof;
* Fire, flood, explosion, earthquake, epidemics, quarantine, storm, lightning, tornado or adverse weather
conditions generally;
* Accident to or failure of an aircraft or equipment used in connection therewith, loss of or hijacking of an
aircraft, or any shortage of or inability to provide labor, fuel or facilities;
* Any strike, lock-out, labor dispute or other industrial disturbance whether involving Tourcan
Vacations’ employees, the employees of its service providers or others upon whom Tourcan Vacations
relies;
* Any government order, regulation, action or inaction or any failure to obtain the approval of a
government authority having jurisdiction in the circumstances as may be required to the conduct of
operations hereunder or any government or legal restraint upon such operation;
* Others upon whom Tourcan Vacations relies for the performance of the whole or any part of any Travel
Services hereunder;
* Any other causes beyond the reasonable control of Tourcan Vacations and any other event not
reasonably to be foreseen, anticipated or predicted, whether actual, threatened or reported, which may
interfere with the operations of Tourcan Vacations or of its service providers.
22. EXCLUSION OF LIABILITY: Tourcan Vacations makes arrangements with air carriers, hotels,
transfer operators and other independent parties to provide customers with Travel Services they
purchase. Although Tourcan Vacations takes great care in selecting these service providers, it does not
have any control over them and cannot be held responsible for their omissions, fault or negligence, or that
of their employees, nor for any loss or damages suffered as a result thereof. Travel Services provided are
subject to the conditions imposed by the service providers and their liability is limited by their tariffs,
conditions of carriage, tickets, vouchers, international conventions and agreements.
23. ACTIVITIES NOT INCLUDED: Tourcan Vacations shall not be liable for the quality or safety of
activities (such as excursions, optional tours, little extras and others) available at the destination that
customers may wish to participate in and which are not included in the package, nor for any other
representation made by the operator of any such activities. Any written or oral contract for all such
activities shall be deemed to be made between customers and the operator of such activities and shall be
undertaken at the customers’ own risk of loss, damage or injury. Tourcan Vacations shall not be liable in
any manner for any complaints or claims that may arise as a result of participation in any such activities
which are offered by third parties over whom Tourcan Vacations has no control.
24. CONFIDENTIALITY: Tourcan Vacations strictly complies with principles of confidentiality with
respect to customers’ personal information, including in accordance with the Personal Information
Protection and Electronic Documents Act.
25. LAWS: The laws of the province in which the Canadian gateway city is located govern this
agreement. Any legal action instituted against Tourcan Vacations must be heard before the courts of this
province. For the purposes of any such proceedings, the parties hereby agree to elect domicile in the
judicial district of the Canadian gateway city in question. The voiding of one or other of the clauses
hereto shall neither annul nor invalidate this agreement, which is known as the Terms and Conditions.
Tourcan Vacations is registered as a wholesaler in Ontario.
TOURCAN VACATIONS
5799 Yonge St suite 1001, Toronto, Ontario, Canada, M2M 3V3
Tel: 416 391 0334 | Toll Free: 1800 263 2995 | Fax: 416 391 0986