FFTMonthlySummary:December2016
BGHealth
Code:M85159
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
31
6
2
3
2
0
0
0
0
44
0
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
211
SurveyedPatients:
44
Responses:
SMS-Autopoll
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
31
6
2
3
2
0
44
31
6
2
3
2
0
44
70%
14%
5%
7%
5%
0%
100%
SMS-UserInitiated
Tablet/App
Web/E-mail
ManualUpload
Total
Total(%)
SummaryScores
84%
11%
5%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
84%
PercentileRank:
40TH
0%
50%
100%
Lower
59%
LowScore
Mid
84%
100%
HighScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof40thpercentilemeansyourpracticescored
above40%ofallpractices.
FriendsandFamilyScore
PracticeScore:'Recommended'Comparison
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
-10%
01/12
05/12
08/12
10/12
14/12
AllPractices
22/12
28/12
BGHealth
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
83%
86%
92%
BGHealth
100%
82%
100%
AllPractices
88%
BGHealth
85%
78%
88%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
FFTScore%
PracticeScore:DayoftheWeekAnalysis
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Wednesday
Recommended
Thursday
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Friday
Saturday
SECTION4
PatientResponseAnalysis
PatientResponses
16
14
Responses
12
10
8
6
4
2
0
01/12
05/12
08/12
10/12
Recommended
14/12
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
22/12
Passive
28/12
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
11
ArrangementofAppointment
8
ReferencetoClinician
15
alw hegood
frie a lp
n d y s fu l
ly efficient
really
great
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
ha
rd
excellent
bri
llia
nt
amazing
as many
kin
g
also av
rea
dily
loo
kin
g
se
ein
g
difficult
together
att reassuring
en
ex
tive
ce
pt
aila
fin ble
e
an
nu
al
main
poorfabulou
current
usual
ion
al
pleasant
vague
s
dili sub
ge se medical
nt qu
en
tly
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
Itwasfine
Becausemeandmyfamilygetgoodservicesuchasbookingappointmentorfriendlystaff.Iamsosatisfywiththem
Seenonthesamedaywithapre-arrangedappointmenttime.
Excellentservicefromthepracticenurse.Personable,efficientandknowledgable.Manythanks
DrModiisalwaysamazing,shereallycaresandunderstandsandthereceptionistsarealwaysfabulousaswell
stafffriendlyandhelpfuldrlistendandrespondedpositivelyregardswmalin
ThedoctorwasveryreassuringandlistentoallIhadtosay
Friendlyandattentivestaff
I'vealwayshadagoodservicefrombookingappointmentstoseeingdoctorsandnursesandveryhelpfulandfriendlyreceptionists
Readilyavailableappointments,helpfulservice
GPverygood.Bookingappointmentwasabitdifficult,havingtowaituntileveningbeforemeansitishardtoplan.
Mymotherwasgivenexceptionalcareandconsiderationbythemedicalreceptionistsandalsotheg.p.
Friendly,goodreception,greatcommunication
GooddiligentGPadvice/consultationandpromptavailabilityforappointments.
Usualfriendlyandefficientservice.
Staffreallycare.
Beingwiththegpforyearsbrilliantcustomercare
anneffient
Doctorgoodbutallappointmentsweregoneforthedaywithin20minsofsurgeryopening
Thestaffareveryhelpful
Staffalwaysveryhelpfulandyoucantalktothedoctorsandtheyalwayslistenandadvisethebestwaytosolveyourproblems.
DrModiisalwayspleasantandefficientandthereceptionstaffarealwaysveryhelpful.
Appointmentontime
DrModitakesthetimetolistenandsupportherpatient.
NotRecommended
Becauseofthelackofreferralformyhusbandwhosubsequentlywasdiagnosedwithcancer.
MymainreasonisthatIdon'tlikechangeandbeenunderonedoctorbeforethetwojoinedtogetherasonepractice
Doctorwasnotveryhelpful
Veryvaguediagnosis.Nothelpful.
Passive
Poorknowledgeofpatientcurrenttreatments,whenlookingtochangethem.Poorknowledgeofannualrevisedreviewdateswhenaskingthemtoattendforareview.