1
WELCOME
®
TO XFINITY
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Thank you for Choosing
XFINITY® Voice
XFINITY® Voice gives you more ways to connect and more ways to
save: Not only do you get reliable phone service with the best call
clarity, now you also get unlimited nationwide talk and text – so
you can save on your wireless bill too. For a complete online
resource visit www.xfinity.com/welcome.
Table of Contents
3-6
XFINITY Voice
7-8
Account and Support, The Comcast Customer Guarantee™
Important notice for XFINITY Voice customers in VA and WV
on page 6.
HELP & SUPPORT
• Get details on XFINITY Voice.
• Search for Carefree Minutes®.
• Get info on Constant Guard
(online security and protection features).
™
• Manage your voicemail and email.
NEED HELP?
www.comcast.com/help
CHAT WITH US
www.comcast.com/chat
CALL US
1-800-XFINITY
• Sign up for EcoBill®.
Services and features vary based upon service level.
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XFINITY® VOICE
More Ways to Connect, More Ways to Save
With XFINITY® Voice, get reliable home phone service with the
best call clarity.
SET UP YOUR XFINITY VOICEMAIL IN 3 EASY STEPS
1.Dial 99 from your home phone.
2. Follow the tutorial to set it up and create a password.
3. To change your Voicemail PIN, visit customer.comcast.com/help-and-support/
phone.
*
ACCESS YOUR VOICEMAIL EASILY FROM ANYWHERE
• By Phone: Dial 99 from your home phone. Or, dial your home phone number
from any other phone and press # when your greeting begins, then enter your
password.
• Online: Visit www.xfinity.com and click on Voicemail. If you have a Comcast
username, log in with your username and password. If you don’t have a
Comcast username, log in with your 10-digit phone number and voicemail
password. Once logged in, you can listen to voicemails in any order, send a
voicemail in an email and more.
• Readable Voicemail: Convert your XFINITY voicemail messages to text and
receive them via email for anytime access on the go. Visit www.xfinity.com/
readablevoicemail to get started.**
*
STAY CONNECTED EASILY AT HOME AND
ON THE GO WITH THE XFINITY CONNECT APP
• Unlimited nationwide talk and text on all of your wireless
devices.*
• Convert your voicemail to email with Readable Voicemail.**
•Forward home phone calls to up to four additional mobile
devices with Advanced Call Forwarding.*
•Assign an additional five phone numbers to any WiFienabled mobile device.
*Requires subscription to XFINITY Voice Unlimited or Unlimited Select Plan. **Services may not be available in
all areas. Requires subscription to XFINITY Voice.
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4
ACCOUNT SECURITY
To make sure your account is secure, Comcast will provide you with a randomly
generated security PIN, which is needed to access your Comcast account
information. Visit www.comcast.com/myaccount to request, view or change your
security PIN. Within My Account, you will be able to view your PIN or request it via
an automated phone call, email or postal mail.
FOR INTERNATIONAL CALLS***
• Dial 011 + the country code + the number.
• You can block calls and restrict toll and international calls from your phone.
• If you make frequent calls outside of the U.S., you may be able to save money
with one of our Carefree Minutes international calling plans.
ECOLISTING®
• Perform Directory Listing searches quickly and easily, using our online directory
listing website.
• Go to www.ecolisting.com to start searching.
OPERATOR ASSISTANCE
Need an operator to help you place a call? We’re always here.
• Just dial 0 or 00.
• When you reach the automated system, dial 0 again to reach a live operator.**
911/611/411/711 SERVICES
• Dial 911 for emergencies. Dial 611 from your home phone for XFINITY® Voice tech
support. Dial 411 for directory listings, movie theater showings, driving directions and
more.**** Dial 711 for Telecommunications Relay Service for the hearing impaired.
BACKUP BATTERY
A backup battery and battery monitoring are not provided free of charge to new
XFINITY Voice customers. A backup battery (including monitoring) can be purchased
to insert into your XFINITY Voice modem to provide additional hours of service during
a power outage. If you do not have a backup battery, you will not be able to use this
service, including the ability to make emergency 911 calls during an electrical power
outage. Backup batteries are not available for purchase from Comcast by Unlimited
Select and Local Select customers.
Please call 1-888-972-1261 to purchase a backup battery. For additional details,
visit www.xfinity.com/voicebattery.
**Services may not be available in all areas. Requires subscription to XFINITY Voice. ***Subject to additional
charges. ****Charged on a per-call basis.
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5
Home Phone Features
Here’s a quick guide to accessing some favorite features.
FEATURE
TO ACTIVATE
TO DEACTIVATE
CALL FORWARDING
Forward your incoming calls to another
local or domestic long-distance number.
*72
*73
CALL WAITING
Receive another incoming call without
having to disconnect the first.
CALLER ID BLOCKING
Ensure that your name and number are
marked as “private” or “anonymous”.
Automatically
activated
*70
*67
Automatically
deactivated
after call
*60
*80
CALL RETURN
Missed a call? Automatically dial the
last incoming call.
*69
*89
REPEAT DIALING
Will redial a busy number until it is
available.
*66
*86
SPEED DIALING
Dial your frequently called numbers
with a few buttons.
*74
n/a
CALL TRACE
Protects you against harassment from
another caller by tracing his/her number.
*57
n/a
CALL REJECTION
Automatically rejects calls from
numbers with Caller ID blocked.
*77
*87
CALL SCREENING
Create a list of up to 12 numbers that
will receive an announcement that you
are not currently accepting calls.
ADDITIONAL FEATURES:
CALLER ID
See the number and name, if available, of the incoming caller on your phone.
3-WAY CALLING
Talk to two people in different locations on one call.
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6
UNLIMITED SELECT AND LOCAL SELECT CUSTOMERS
IN VIRGINIA AND WEST VIRGINIA ONLY
• Calls to 911 will not be completed if there is a problem with network
facilities, including network congestion, network/equipment/power
failure on our network or another technical problem. 911 calls may
be interrupted during a power outage to your home where power to
Comcast’s network remains available.
• For information about Alarm Systems, Medical Monitoring Devices,
Personal Emergency Alert Devices and Home Detention Devices,
go to customer.comcast.com/help-and-support/phone/xfinityvoice-unlimited-select.
• For information about Unlimited Select and Local Select service
areas, go to customer.comcast.com/help-and-support/phone/
xfinity-voice-unlimited-select.
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7
ACCOUNT
AND SUPPORT
XFINITY® Self-Service
Manage everything from anywhere.
ONLINE
Set up your account, create a user profile and manage your settings at
www.comcast.com/myaccount. You can manage your account online or from
your mobile device with the XFINITY My Account app.
• Pay your bill, set up automatic payments, review past payments and statements
or sign up for EcoBill.®
• Get help troubleshooting or request a callback from one of our experts.
• Check your connection status, manage your appointments and learn more about
your account.
ON THE GO
XFINITY MY ACCOUNT APP
Manage your account on mobile devices with the XFINITY
My Account app. No lines. No waiting. Pay your bill, manage
your appointments and check your connection status, even
troubleshoot technical issues right from your mobile device.
Download the XFINITY My Account app to manage your
account easily from anywhere.
Standard data charges apply to app download and usage. Check with your carrier.
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Important Information
XFINITY Voice
Voicemail password_____________________________Security PIN__________________
The Comcast Customer Guarantee™
The Comcast Customer Guarantee™ is our promise that we will
always provide a superior customer experience. We will make the
following guarantees to our customers:
• We will give you a 30-day, money-back guarantee on our video, voice and
high-speed Internet services.
• We will offer two-hour appointment windows.
• We will always be on time within your appointment window or we’ll give you
a $20 account credit or a free premium channel for three months.*
• We will resolve routine issues in one visit or give you a $20 account credit
or a free premium channel for three months.*
• We will treat you and your home with courtesy and respect.
• We’re here for you, 24 hours a day, 7 days a week, to answer questions at
your convenience.
• We will offer easy to understand packages and provide you
with a clear bill.
• We will continually offer the best and most video choices.
Learn more about the Comcast Customer Guarantee at:
www.comcast.com/Corporate/Customers/CustomerGuarantee.html.
*$25 credit provided in Comcast systems in Illinois. © 2014 Comcast. All rights reserved.
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