OUR MISSION IS TO EMPOWER PEOPLE AND ENRICH THEIR LIVES, THROUGH COMPASSIONATE SUPPORT AND DIVERSE SERVICES, ONE INDIVIDUAL, ONE FAMILY AT A TIME. 2014 A NN UA L R E PO R T OFFICERS FROM THE CEO FROM THE COO FROM THE PRESIDENT Looking back over the past year, we have so much to be proud of. Our agency continues to have accelerated growth, developing many new and innovative programs that have had a tremendous impact on the individuals and families in the communities we serve. We have made such an impact because our staff is highly trained, skilled, and exceptionally dedicated to implement our diverse, flexible, and innovative services. BAMSI transforms lives by building the capacity of individuals and families who live in communities throughout Massachusetts. Our services promote recovery, resiliency, and self-determination, and we believe that our work really “makes a difference” for those we serve. Embedded in the BAMSI mission is a passion to help. With clarity of purpose and a team of talented and dedicated staff, passion ignites possibility to achieve results. From the smallest gesture to the most unexpected outcome, lives are changed. Each day our staff brings extraordinary enthusiasm and unwavering commitment to those we serve, seeking to discover what is best for each person rather than what may be easiest or good enough. Their innovative spirit and relentless effort, navigating risk and opportunity, turns the impossible into probable and creates a pathway for our ability to deliver. This year the Board of Directors enthusiastically embraced and energized itself through involvement in a variety of new initiatives while working to improve its own governance. From participation and attendance at BAMSI’s first Annual Gala, to improvements in the active participation in more cohesive Board governance, 2014 was a busy and productive year for the BAMSI Board of Directors. We have also played a major role in business and on the local economy. In the past year we have added 137 jobs to our payroll and invested $1.1 million dollars on construction and development projects throughout the Commonwealth. This growth, and development, combined with our excellent financial management, is the major reason that our organization remains fiscally sound. As a result, we have become one of the most respected human service organizations in Massachusetts. As we look ahead, our organization will design and implement more advanced and customized services; enhance our technology training, and business systems; and acquire strong partners to develop programs that continue to provide essential and excellent support and services for individuals with a wide range of disabilities I would like to extend my thanks and gratitude to our entire staff, Board of Directors, funders, and business partners for their unwavering commitment to our organization. Clearly, together with this unwavering commitment and dedication of our staff and stakeholders, our best days are yet to come. Extending my best wishes, Anthony Simonelli Each year we ask our staff to broaden their perspective, to find creative solutions, and adapt to a changing environment as we keep pace with evolving industry standards, and at the forefront of service delivery. For the past 40 years, our staff has faced this challenge with renewed commitment and passion, and this past year was no different. Through their effort we enhanced our network of services by relocating five residential homes to more state-of-the-art settings and continued to refine healthcare services for those with complex medical needs. We worked diligently with our funders to implement Chapter 257, resulting in long overdue wage increases for the largest segment of our workforce and a number of improvements throughout the organization. We continued to support hundreds of children, youth, and families in addressing both public health and mental health needs, expanding capacity in behavioral health services, and creating the H.O.P.E. Program to facilitate a more effective response to issues of children’s mental health in the Plymouth and Marshfield school districts. To further fortify our foundation and position us for continued growth and development in the coming years, we sought input from across the service spectrum to revise our mission statement. Each day I am inspired by the dedication of our nearly 1,800 employees who so passionately exemplify the BAMSI mission to “empower people and enrich their lives through compassionate support and diverse services, one individual, one family at a time”. Their hard work made a difference for over 20,000 individuals whose lives were changed this year and thousands of connections made to strengthen communities and build strong partnerships throughout the Commonwealth. I am enormously proud and grateful to our staff, our partners, and those who entrust us with their care and support. The success that our staff generates is impressive by any measure, motivating us to reach further and try harder. To the entire BAMSI team, please know that your passion makes all the difference. It’s the call to action that inspires and creates our ability to deliver each and every time, without question or pause. We spent a great deal of time redrafting the Board of Directors governing by-laws to include term limits and the creation of a new subcommittee. We also revisited our existing subcommittees and made modifications and improvements to the roles and responsibilities of membership. Additionally, we worked to add three new Board members including, for the first time, a person served through our Day and Residential Services. This new Board member resides in one of our newer residential homes and also attends one of our Day Habilitation Centers, bringing a great perspective on our service delivery model to the Board. The Board participated and attended BAMSI’s first Annual Gala which was a tremendous success. The Board will continue to work with our Executive Management Team to make this an annual event. From bringing in new sources of revenue to adding new “friends” to our network, the evening was a fantastic opportunity to celebrate the good work of the organization. We also participated in the annual BAMSI Charity Open which continues to evolve into one of the premier golf tournaments on the South Shore. This year’s event included former New England Patriots players as well as a hospitality tent for food tastings. As a Board, we continue to oversee unprecedented growth in our residential network along with expansion of new initiatives like the H.O.P.E. program, funded by the Department of Mental Health, which enables us to work in partnership with the Marshfield and Plymouth Public Schools. We also oversaw the implementation of the electronic health record with its successful roll-out at the Whitman Counseling Center. As we enter our 40th year of “Bringing People and Services Together”, the Board has tremendous pride in the accomplishments and success of our organization. On behalf of the Board of Directors, we thank and congratulate all funders, collaborating partners, and our caring, compassionate workforce for another extraordinary year. Sincerely, With sincere appreciation and gratitude, Maurice Hancock Vanessa Tierney 2 Maurice Hancock Christopher Murray Philomena Hare Mablene Bennett PRESIDENT VICE PRESIDENT TREASURER CLERK Malaika Chehab Karla Dennison Brian Droukas Juanda Drumgold Roenita Harris Angella Henry Catherine Kenney Janette Mandell Evelyn Smith Joanne Thomas Michael Williams MEMBERS BOARD OF DIRECTORS THEN & NOW, 40 YEARS OF 1974 was a year of amazing beginnings. Several years after President Johnson’s War on Poverty began; a group of physicians detailed the increasing number of young, pregnant women who came to their clinics with illness often caused by a lack of food. Subsequently, a White House Conference on Food, Nutrition, and Health recommended that special attention be given to the nutritional needs of low-income pregnant women and preschool children. As a result, Congress established the Special Supplemental Food Program for Women, Infants, and Children (WIC) as a 2-year pilot program. Eligibility was limited to children up to age 4 and, at that time, excluded non-breastfeeding, postpartum women. By the end of 1974, WIC was operating in 45 states including the Commonwealth of Massachusetts and was enacted into law in 1975. On September 4, 2014, the Massachusetts WIC Program celebrated its 40th anniversary! Members of the WIC staff from across the Commonwealth along with dignitaries joined in a celebration that jammed the State House rotunda including Directors of BAMSI’s WIC programs which serve the Brockton Area, Quincy Area, and Brighton/Roslindale Area. BAMSI, the Commonwealth’s largest WIC provider, has expansive and successful programs serving thousands of women, infants, and children each year. Since its’ beginnings in 1974, the Commonwealth’s WIC Program has played a vital role in the health of women, infants, and children up to the age of five. A public health program, WIC has provided critical support to families having made a profound difference in the lives of millions with its emphasis on providing nutritious foods to ensure adequate growth and development. Nutritional information is tailored to individual needs while staff also provides referrals to appropriate health care services. BAMSI’s WIC programs operate in three service delivery areas providing critical support to new moms and dads. The program staff takes pride in the amazing and effective outcomes that WIC has been able to provide. Since its’ inception, national studies indicate that WIC has been highly effective in reducing the rate of premature births, reducing the number of fetal and infant deaths, and reducing the number of low birth-weight babies. WIC also increases access to prenatal care earlier in pregnancy resulting in a pregnant mother’s consumption of key nutrients. From the support of lactation consultants on breastfeeding to nutritional guidance, BAMSI’s WIC programs are a hub of activity centered on mothers and babies. WIC also provides invaluable guidance to toddlers and preschoolers about making good food choices which are designed to develop healthy eating habits that could span a lifetime. Hoping to make an impact on the growing childhood obesity problem in the United States, WIC serves to play a critical role in creating healthy babies who become healthier adults. During that same year in the City of Brockton, the Southeast Office of the Department of Mental Health was seeking a way to create a “one-stop” shop of human services that could meet the needs of a variety of individuals and families. Originally created as a multi-service center that included services for infants and toddlers with developmental delays to adults with chronic mental health challenges, 1974 saw the opening of the Brockton Multi-Service Center on Quincy Street in Brockton. Forty years later, on September 23, 2014, Richard Jobin, the Department of Mental Health’s Director of the Brockton Multi-Service Center joined a number of local, regional, and national dignitaries to honor the four decades of services provided to those with mental health challenges in the Brockton Area. Massachusetts Commissioner of the Department of Mental Health, Marcia Fowler joined United States Congressman Stephen Lynch in congratulating the Multi-Service Center for its years of dedication, compassion, and services designed to support children and adults with serious emotional disturbances. The Brockton Multi-Service Center provides an array of services to those individuals who have been referred by the Department of Mental Health. From 24-hour emergency services to a Crisis Stabilization Unit that will go to the homes of families in crisis due to a mental health challenge, the Multi-Service Center fills a tremendous need in the community. The Brockton Multi-Service Center also offers outpatient or partial hospitalization care for people of all ages. Their areas of expertise include youth with serious emotional disturbance, transition-age 18-25 year old adults with serious mental illness, persons with mental health and substance abuse disorders, persons with post-traumatic stress disorder, lesbian, gay, bisexual, or transgendered clients, and forensic clients. Providing on-site therapy, Community Based Flexible Supports, emergency overnight facilities on-site for those in crisis and even a pharmacy, the Brockton Multi-Service Center has supported children, teens, and adults who need the intensive services offered. BAMSI is proud to celebrate the accomplishments of these two vibrant, effective partnerships. With its role in the Women, Infants, and Children programs throughout the Commonwealth and its coordinated efforts working in partnership with the Brockton Multi-Service Center, BAMSI is honored to salute these human service success stories for improving the lives of countless individuals and families. Happy Birthday, WIC and Brockton Multi-Service Center! Thank you for all you have done that has created a lasting impact on those we serve! 5 On a spectacular, spring night in May, more than 350 people celebrated the “Magic of Home”. The Ballroom of the Granite Links Golf Club in Quincy, overlooking the skyline of the City of Boston, ignited smiles, celebrities, persons served, friends, staff, vendors, and supporters of BAMSI. Everyone there was enthusiastically supporting the great work of BAMSI’s staff and the amazing journeys of children, youth, adults, and families served every day by BAMSI across the Commonwealth. The night began with a warm and genuine welcome to arriving guests by persons served who lined the walkway to welcome the crowd. The lobby danced with excitement with a talented piano player entertaining guests as they arrived, a magician, and a photo booth to kick-off the night. Corporate sponsors and VIP ticket holders were treated to an intimate VIP reception with samplings from the creative cuisines of Davio’s in Foxboro prepared by Steve DiFillippo, the owner of the impressive chain; Wahlburgers’ prepared by Paul Wahlberg, the owner of Wahlburger’s and Alma Nove and the star of the television show, Wahlburger’s; the award winning Legal Seafood; as well as Kings in Dedham. VIP guests were also treated to complimentary Prosecco donated by Mr. Douglas Shaw of M.S. Walker. When the main ballroom opened for all guests, the room was filled with excitement, celebrity gazing, and food tastings. VIP guests included Bianca Delagarza, former morning anchor of WCVB News and Lucky Gal Productions Founder and CEO, along with Ernie Boch Jr., CEO of Boch Enterprises. Attendees grazed from table to table while also enjoying the complimentary champagne. Shortly after the event began, the dance floor flooded as attendees were treated to the amazing sounds of the World Premiere Band, continuing late into the evening. A MAGICAL The “Magic of Home” was brought full circle during the brief but touching program. Master of Ceremonies, Steve Burton, Sports Anchor and Sports Director for CBS/ WBZ-TV News was engaging, enjoyable, and welcoming. The program began with a touching tribute to BAMSI’s work with a video that showcased the amazing effort and success of persons served by BAMSI. Several of the “stars” of the video were DID YOU KNOW on hand to thank the guests for supporting this memorable event. Perhaps the most touching moment of the night was when the “Humanitarians of the Year” Award was presented to Jack and Marci Williams, founders of “Wednesday’s Child” on WBZ-TV News where Jack was its legendary news anchor. Surprising Jack and Marci to present the award was the very first Wednesday’s Child from 1981, Wyman Cannon. Wyman has been a person served by BAMSI for several decades and was placed into a loving, adoptive home by Jack and Marci Williams through Wednesday’s Child. Wyman, with his parents and girlfriend, were elated to be reunited with Jack and Marci. Looking around the room, it was difficult to find a dry eye in the Granite Links Ballroom. The program concluded with a lively and spirited auction where attendees generously purchased a variety of fantastic packages while also supporting BAMSI through an opportunity to give during the “paddle up” segment that concluded the program. The crowd eagerly returned to the dance floor to dance the rest of the night away. As the commotion of the night began to fade, BAMSI’s Executive Management Team eagerly thanked its major donors, sponsors, and attendees for a night to remember. Major donors included Global Property Services, Capital Lease Group, Apothecare, W.B. Mason, Jordan’s Furniture, and Mihos Realty. The organization and its talented event planners, Clappazzola Partners, are currently busy planning its Magic of Home 2015 event to be held on Friday, May 1, 2015, again at the magnificent Granite Links Golf Club, surely another amazing event not to be missed! BAMSI is one of the largest human service agencies in the Commonwealth with a workforce of more than 1,700 including nearly 300 nurses. 7 GIVING: A FAMILY JOE AND JIM POILLUCCI Donors are a present that non-profits are lucky enough to receive. They come in all sizes, shapes, and packages, and what motivates them to give is as different as the donor. Do donors give because they are community do-gooders, do they give because they believe in the work that the organization provides to those it serves, or do they give because it’s part of the philosophy of the individual or corporation to give back to the community? Our featured donors, Joe and Jim Poillucci, give because they were raised in a family of givers. From their mom’s volunteer work feeding the poor on Thanksgiving to hosting their own backyard carnivals to raise funds for the Jerry Lewis Telethon, they were taught that it is important to give to those who are less fortunate. Joe shared a special story about how these values are now being incorporated in his own family. “Every year it has become a tradition at my house to send my older kids to the packed malls to buy a car load of gifts for needy kids. I make them do all the work; from dealing with holiday traffic, to the actual shopping, and even wrapping the gifts. Then I let them deliver the gifts to the kids in need so they can see the difference they made. I think it will teach them to be philanthropists in their own right when they get older. I always tell them “To whom much is given, much is expected”. It was something my mother always said to us growing up”. Beyond this philosophy embraced at home, the Poillucci’s found themselves with a true understanding of the challenges of many of those served by BAMSI. After a serious work accident, Jim found himself wheelchair-bound during his recovery. Both Jim and Joe were overwhelmed at the obstacles that wheelchair-bound individuals face each and every day. Joe and Jim had a new found sense of empathy towards those persons confined, often for life, to a wheelchair. It is because of their upbringing, personal experiences, and their knowledge of the great work that BAMSI does that the Poillucci’s provided significant support to BAMSI throughout the past 12 months. Joe and Jim Poillucci grew up in Brockton, Massachusetts. They are the epitome of a true success story. Their hard work, energy, and commitment to quality have enabled them to develop a successful business. As a result, philanthropy is an important piece of their work ethic. Joe says, “Giving to organizations, like BAMSI, makes us feel better. We have been very fortunate to be successful. We have learned since we were very young, that giving back has to be part of what you do. Along with that intrinsic commitment, Jim’s accident made us realize how challenging life is for those individuals in your residential and day habilitation network who are confined to wheelchairs. We feel great supporting an organization that works so tirelessly to help people live independent, productive lives in the community.” From BAMSI’s Magic of Home Gala to the BAMSI Charitable Golf Tournament to the countless asks, Jim and Joe Poillucci have gone above and beyond in their support for BAMSI. However, Joe would be the first one to say that no matter how small a “gift” an individual or a corporation can donate, it’s all about giving. To that end, BAMSI salutes Joe and Jim Poillucci for their extremely generous support during the past year as well as all its donors for helping BAMSI help those in need! It is because of these gifts that BAMSI is able to continue to improve the opportunities that the thousands of people we serve face each day. “To whom much is given, much is expected.” 9 DETERMINATION LEADS TO Living in the community is the ambition of so many that BAMSI serves, through determination and hard work, David Liu attained this highly sought after goal. Born with a developmental disability, David is a role model for many of those he encounters in his very busy schedule. At 33 years old, David has succeeded in his goal for personal success—living in his own apartment, working at Blue Cross/Blue Shield, and attaining an extremely self-sufficient life. In 2002, David proudly graduated from Oliver Ames High School in Easton. David moved into the BAMSI residential home with 4 other roommates. David’s move towards independence was greatly accelerated due to his hard work and great can-do attitude. In November of 2004, David moved into a shared apartment with a single roommate. This big step also meant that David lived with limited staffing support, truly giving him a sense of independence. That same year, David began taking classes at Massasoit Community College in reading, English, math, and physics. With success in college and living independently came David’s desire to drive himself to school and church. In 2006, with the help of the Massachusetts Rehabilitation Commission, David began driver’s education classes. David got his driver’s license and his first car in January of 2007. David’s next goal was to secure employment. Now that David could drive, he knew he was hardworking and capable, so finding employment was high on his “to-do” list. In June of 2007, David was able to secure a job in the cafeteria of Blue Cross/Blue Shield of Massachusetts in their Hingham office. David said that this job has taught him so much. He told us, “Everyone I work with at BCBS, including my coworkers, bosses and supervisors are very nice and treat me with respect. My bosses are always there to help me when I have a question or need a little extra help. I believe that working at BCBS has made me a better person and has helped to achieve more than I ever thought I could. I know how important it is to respect others and to work as part of a team. I also take great DID YOU KNOW responsibility in my job and, most importantly, have pride in myself now that I work at Blue Cross.” One of David’s top interests is advocacy. David completed the Self-Advocacy Course hosted by the Department of Developmental Services and Massasoit Community College in 2012. David was also one of the original members on the Person Served Advisory Board at BAMSI in 2010. Together with the other Advisory Board Members, David created a Staff Sensitivity Training video, which is used for new staff orientation. Since its inception, David has been a constant participant on the Person Served Advisory Board. He was voted as the first Chairperson of the Board; a role that involves organizing monthly meetings, prioritizing agenda items, and fostering stronger communication with BAMSI’s Board of Directors and Executive Management Team. David has many interests and hobbies so he can often be found participating in community activities and events. David loves attending rock concerts, participating in Special Olympics, going to church and bible study, attending Air Shows with friends, and watching NASCAR. David is extremely proud of the traveling he has done and is particularly proud of his recent trip to China with his sister. David Liu is certainly a man to admire, a role model for all of us, and a person who always has a smile on his face. All of us at BAMSI are proud of all he has accomplished. BAMSI operates 43 state of the art, fully accessible homes with funds provided by the Department of Mental Health, Massachusetts Rehabilitation Commission, and Department of Developmental Services. 11 A LIFE DEDICATED When you look into the eyes of BAMSI’s staff member, Jolene Denson, you see a sparkle and a look of joy when she talks about her work at BAMSI. For eleven years, Jolene has worked at the Lakeville Day Habilitation Center, one of BAMSI’s Day Habs where individuals with more complex medical needs spend their days. Jolene’s enthusiasm dances through the movement of her fingers as she signs to her manager, Kim St. Pierre. You see, Jolene’s work is inspired by her own story of being born hearing impaired, leading her to find her true calling, working with those at BAMSI who are also hearing impaired. For the past five years, Jolene has worked with Greg, a gentleman who, prior to his interaction with Jolene, had major behavioral challenges. This BAMSI person served is both hearing impaired as well as visually impaired. Greg attempted to communicate in a number of other day programs but was ultimately left frustrated. However, since working with Jolene, Greg has made major improvements. Jolene has taught him what she calls “touch sign”, something she has adapted for him due to his visual impairment. This new ability to communicate has dramatically changed him. Greg’s former monthly behavioral management meetings have decreased to once per year which his team totally attributes to Jolene. Jolene beams when she talks about Greg’s love of the outdoors. Jolene and he are often seen walking outside where Jolene collects pinecones and acorns so Greg can touch and smell them. As a result of his walking enjoyment, Jolene found a stick which, with some help from her grandson, she has turned into a walking stick for Greg. On one of their walks, Jolene collected milkweed pods and then spent time with other persons served painting them. She transformed them into a beautiful, fall wreath that welcomes you to the Lakeville Day Habilitation Center. Kim St. Pierre, Jolene’s Manager and one of the Directors in Day and Residential Services, brags about Jolene’s work. Kim said, “Jolene has trained all of the staff at the DID YOU KNOW Lakeville Day Hab in American Sign Language, even including some touch signs that she has taught Greg. Jolene is creative and her best asset is that she thinks out-ofthe-box. Jolene makes even the littlest things meaningful to the persons she serves.” For Jolene, her work at BAMSI is a family affair. Aside from her grandson assisting in the creation of the walking stick for Greg, Jolene’s husband comes every spring with his rototiller to turn the soil in the raised garden bed he built for persons served. Jolene knows how much nature and gardening mean to the individuals at Lakeville Day Hab so she assists them in planting and growing vegetables and flowers. They even make fresh pickles with cucumbers from the garden. Jolene often turns those vegetables into aroma-filling delights that permeate the Center. From zucchini bread to homemade sauces, Jolene’s efforts bring so much joy to persons served and staff alike. Jolene Denson is one of a workforce of nearly 1,700 who spends every day, month after month, year after year, working to truly make a difference. At BAMSI, we salute our workforce and recognize Jolene Denson as one outstanding example of a life dedicated to giving. The famous philosopher must have known Jolene when he wrote, “Joy can be real only if people look upon their life as a service, and have a definite object in life outside themselves and their personal happiness.” BAMSI is developing 3 new Enrichment Centers that will provide employment, peer support, and recreational activities for individuals with brain injuries. 13 Being at home, staying at home, and finding success in every day accomplishments mean the world to Andrew Langis and his family. With hard work, commitment from his family, and the support from BAMSI’s Wraparound Family Services (WFS), life these days is really positive for Andrew. It was more than six years ago that Andrew started showing signs that he was struggling with emotional challenges. During that period of time, he was not functioning well in school and hospitalizations became a regular part of this life. His mom, Lisa, was growing more concerned and was looking for solutions that would enable Andrew to meet with success instead of his current path of frustration. WRAPPING A FAMILY Almost three years ago, Lisa, Andrew, and family members began a journey with WFS. Through their hard work and dedication, they have benefited tremendously from the collaboration with the array of programs and services that Wraparound offers young people like Andrew. The family received support through BAMSI’s Community Service Agency (CSA) program by connecting with their Family Partner, Kristi Glenn, and Intensive Care Coordinator, Basile Bazina. A plan was developed for Andrew and his family that includes In-Home Therapy, provided by Chris Bean from BAMSI’s Home Based Team, with Therapeutic Training and Support provided by Jasmine Gonsalves and Megan Castro as well as Therapeutic Mentoring. The family has been actively engaged in this journey of hope. Andrew and his family have worked with the dedicated staff at WFS who have supported Andrew to achieve great accomplishments and outcomes. Their Family Partner, Kristi Glenn, boasted about Andrew’s progress and stated plans that were developed at the outset. “We really helped advocate for the right educational setting to help him become more stable, particularly when he came home. This helped decrease his hospitalizations. Our efforts and work with the family has led to much better community integration. Andrew’s team is dynamic. He has always been able to connect with them. We are so proud of how he now can advocate for himself. This is a really big change for him. He has been at home now for ten months”. Lisa, Andrew’s mom, persevered and was determined to help her son. Her first significant step was reaching out to the Parent Information Network (PIN), a BAMSI program supported by the Department of Mental Health. PIN supported Lisa by DID YOU KNOW having another parent, who shared her own journey, provide Lisa with information, suggestions, and even the recommendation to reach out to BAMSI’s WFS. From attending family support groups, to Andrew’s dad participating in PIN’s Father Support Group, this parent-operated program has played a vital role for the Langis family. Since that first encounter with PIN, Lisa is now a leader in the program. Knowing her own struggles, she wants to help share the burden and support with other families. Andrew’s Therapeutic Mentor, Dante Maxi, is elated with Andrew’s progress. Dante has been extremely supportive of Andrew’s efforts, having attended many of his martial arts classes, visiting him during his out-of-home placements, and even making home visits on Sundays. The relationship between Dante and Andrew is uplifting. The staff at WFS said, “Dante has really helped Andrew become a nice young man in so many ways.” Speaking with a broad smile about Andrew, Dante said, “Andrew’s resilience and determination to better himself has been a key factor in his progress thus far. It seems so long ago that Andrew would struggle when things didn’t go his way. Now Andrew is able to create some space for himself, using anger management techniques, and self regulating to prevent outbursts. Andrew has made tremendous progress at school and is currently a peer leader. I am so proud of the effort and work he has put in, and I am very inspired by him.” Today, Andrew is a 15 year old sophomore in high school, and is forging appropriate relationships. He is working extraordinarily hard in school in the REACH program, a partnership with Brockton Public School’s Goddard School and Southeastern Regional Vocational Technical High School. In reflection, Lisa states “The Wraparound Team has become a part of our family by always being there to support Andrew and our entire family. The team has been amazing and never faltered from being there for us. As Andrew and our family become more stable, we continue to graduate from different Wraparound services.” Parent Information Network hosts social events to help parents connect with each other and feel less isolated and also facilitates a monthly Father’s Support Group that is well attended and lead by a licensed clinician. 15 INDEX OF SERVICES BEHAVIORAL HEALTH SERVICES Adult Day Treatment Center A recovery-oriented therapeutic day program for adults with mental illness. The primary focus of treatment is within the group setting, assisting persons served to improve the functional skills essential to maintain independent daily living. The program is committed to: teaching living skills that help build relationships and connect to their community; educating individuals to manage the symptoms associated with mental illness; and helping individuals engage in meaningful activity. Community Based Flexible Supports (CBFS) Comprehensive services provided to individuals referred by the Department of Mental Health. CBFS is designed to improve the quality of life and support the recovery process of adults with mental illness. CBFS provides person-centered services that focus on wellness and promoting good physical and mental health. Individual and Family Counseling People with wide-ranging mental health needs are served at the outpatient mental health clinic, Whitman Counseling Center, as well as outreach services in various locations throughout the community. By coordinating with local public and private agencies, resources are maximized for those served, promoting success in all aspects of life—family, work, and community. Home Based Therapy A service available to those unable to access an outpatient clinic for individual psychotherapy or for those who prefer such service in the privacy of their home. Staff meets with individuals in their own home or an identified community setting. Recovery Learning Communities Dedicated to promoting the empowerment of peers and their families in a caring recovery of community, the RLC is completely peer-run relying heavily on the 10 recovery principles. The Southeast Area Recovery Learning Centers offer social groups, support groups, and peer staff that value lived experience. School-Based Services Support for children and adolescents with emotional 16 and behavioral needs including consistent therapeutic intervention during the school day and ongoing consultation and therapeutic intervention with parents/ guardians to sustain development and assure longterm success. The Clubhouse The Clubhouse supports its members in their recovery to improve their quality of life and sense of selfworth. The Clubhouse provides support in areas that include employment, education, health and wellness, community linkages, life skills, housing, as well as social and recreational. DAY AND RESIDENTIAL SERVICES Developmental Disabilities Residential Services Residential homes that provide 24-hour staff supervision are available for individuals with developmental disabilities. The homes are designed to provide an environment that is supportive, stimulates residents, and promotes integration into the community. Employment & Volunteer Services Assists individuals with developmental disabilities, acquired brain injuries and mental health challenges to secure community-based employment. BAMSI believes that all persons should have opportunities to work in the community and perform work that is valued enabling all individuals to achieve success with appropriate support. Day Habilitation ELDERLY SERVICES Services for individuals with developmental disabilities and brain injuries. A variety of services ensures that each person receives needed support to achieve personal and life-fulfilling goals. Ann L. Ward Congregate House Nursing Home Outreach Dorn Davies Senior Center Outreach services to individuals in their respective nursing facilities on an individualized basis or in a small group setting. Outreach services include day habilitation and transitional services. Provides daily activities and support to assist elders and their caregivers. Programs include social and recreational activities, informational workshops, and other support services. Individual Supports Service Coordination Support for those individuals who are capable of living independently in their own home, with limited assistance from staff. A program provided in conjunction with the Brockton Housing Authority for senior and/or adult disabled residents. The service ensures that the medical, social, and financial needs of residents are managed in a way that promotes and sustains their independence. Individualized Day Services A unique program designed around the specific needs of each individual with the aim of helping those served reach their potential while retaining a strong sense of independence and self-worth. Social and vocational support is provided to help individuals reach their goals. Brain Injury Residential Services Residential homes that provide 24-hour staff supervision are available for individuals with traumatic and acquired brain injuries. The homes are designed to provide an environment that is supportive, stimulates residents, and promotes integration into the community. A shared living environment for elders who wish to live independently with support. The facility provides security and companionship while allowing for personal privacy. HIV SERVICES Anonymous HIV Testing Anonymous and confidential testing for HIV. Counseling and referral to a health care professional is available upon results of the test. Case Management Serves individuals infected by HIV and their families, providing access to medical, social, and support services to help individuals better manage their health and improve their overall quality of life. With HIV no longer considered a terminal illness, Case Management provides essential supports and encouragement, so people with HIV can continue to live full and useful lives. Community Outreach, Prevention, and Education (C.O.P.E.) Provides HIV outreach, education, counseling, and testing to individuals at risk of infection and opiate overdose. Services are provided through a drop-in center as well as street outreach. HOUSING AND ESSENTIAL SERVICES Helpline Information and Referral Provides information, referral, and advocacy to individuals who call seeking emergency assistance. Helpline is a free telephone community service program that provides information on access to medical, dental, and mental health care, as well as social service agencies. SERVICES FOR CHILDREN, YOUTH, AND FAMILIES Brockton After School Enrichment (BASE) A therapeutic after-school program that promotes social skills development of children ages 6-12 with complex emotional and behavioral needs. BASE services are specifically designed for students who have been unable to succeed in non-therapeutic community programs. Community Service Agency (CSA) of the Brockton Area A community-based program that facilitates access to, and ensures coordination of, care for youth with serious emotional disturbance (SED) and their families. The goal of the CSA is to support a family in gaining a sense of competency in parenting their child with SED, in order to benefit fully from community and home life. Early Intervention (EI) A public health program that provides therapeutic support to infants and toddlers who have developmental delays or are at risk for such delays. Services are available for children from birth to age 3 and are provided in the family home or other locations where the child feels comfortable. Family FIRST (Flexible Intensive Response Support Team) A program to assist children and youth diagnosed with serious emotional disturbance (SED) and their families. The team, including your family, will develop a plan based upon your unique strengths, values, and preferences of you, your child, your family and your community. Family Support Services Provides a regional Family Support Center, Intensive Family Support Services, and medically complex programs to support children and adults with developmental disabilities and their families. Family Support utilizes BAMSI’s strong affiliations and partnerships with state agencies, community-based organizations, faith-based and culturally based organizations, to ensure comprehensive, culturally responsive services for all. Home Based Team (HBT) Provides an intervention strategy in which children, youth, and families are supported and encouraged towards obtaining their goals. The mission of HBT is to provide individual supports and services to strengthen families, reduce child protective concerns, and encourage resiliency, empowerment, and self-sufficiency. H.O.P.E. (Health, Outreach, Prevention, and Education) Plymouth County Children’s Advocacy Center A program in partnership with the Plymouth County District Attorney’s Office that is dedicated to minimizing trauma to children and families when concerns of abuse arise. The Center coordinates investigations and assessments with clinical and legal competence in an atmosphere that is safe and respectful of each family’s culture. Read to Succeed Supports at-risk youth involved with the juvenile justice system. The outreach and education offered through this service are delivered at a local courthouse. The program includes a clinician and teacher who provide reading and writing tutoring and instruction, life skills to identify environmental stressors, and accessing resources that promote ongoing learning. Therapeutic Mentoring Provided in the home and/or community setting as a structured support to address life management, social, and communication skills-building for youth. Mentors work with youth, their parents, and their service team to identify and accomplish specified goals. Women, Infants, and Children (WIC) A public health program that benefits low- and moderate-income families. WIC promotes the health and well-being of women, infants, children, and their families by offering assistance with nutrition, opportunities to meet and interact with other families, and referrals to other resources. A BAMSI pilot project, funded by the Department of Mental Health designed to improve access for school personnel and parents of behavioral health services for children and families in the Plymouth and Marshfield Public Schools. Parent Information Network (PIN) A parent information, support, and advocacy program designed by parents and professionals to help families who have children with serious emotional, behavioral, and/or mental health challenges. Services are confidential and free of charge. 17 2014 DANIEL SHEA AWARD Allan Wanduga Making the journey from the country of Kenya on the continent of Africa to improve his education was a very brave move for Allan Wanduga. However, knowing he would join several siblings and extended family that had settled in the Worcester area, Allan knew that he would be surrounded by “home” while being more than 7,000 miles away. Allan began his pursuit of an Associate’s Degree at Worcester’s Quinsigamond Community College. While attending school, Allan worked as a residential counselor for a program that served individuals with disabilities in the Greater Worcester Area. Unfortunately, Allan suffered a horrific fall resulting in a significant brain injury in 2006. This award recognizes individuals served by BAMSI who have made significant strides in their life, overcoming adversity to achieve success and demonstrated personal characteristics like kindness, respect, determination and integrity. 2014 RUTH HURLEY AWARD Jared Arruda Program Manager at Lothrop Street in Taunton. Jared demonstrates the qualities and characteristics of the Ruth Hurley we all knew and loved…quiet strength, compassion, and humility that never sought the spotlight. 18 Today, Allan Wanduga lives in BAMSI’s residence in Berlin and attends the Worcester Day Habilitation Center. Although he has struggled over the years to regain his mobility, he is relentless with his commitment to rehabilitative therapy and physical therapy in an effort to improve his strength and balance. The progress has been very slow at times, but Allan has never given up or lost his For the past 18 years Jared Arruda has demonstrated exemplary work as Program Manager of the Lothrop Street Residence in Taunton. Home to four individuals, Jared manages six employees, several of whom have worked with Jared for many years. Jared has a solid understanding of his team’s strengths and he works with each to achieve professional growth and service quality. Jared inspires a best practice approach by sharing his ideas and encouraging feedback on program success and challenges. The staff at Lothrop Street describe Jared as a great professional role model who leads by example. They say he’s a team player, a genuine leader who is organized and highly devoted to the individuals served. As Program Manager, the residents of Lothrop Street hold Jared accountable for many roles and responsibilities. Jared organizes social events, making sure that individuals get to dances and the movies, as well as cookouts with family members and friends. Jared is a strong advocate as he encourages individuals to develop new skills, fostering greater independence. From behavioral to physical needs, Jared works to ensure that each person served lives a life beyond their dreams, enhanced by the support that he and his team provide. determination to walk. Allan is a hard worker with unwavering optimism who makes the best of each unique situation. It would have been easy for Allan to show anger or frustration given his circumstances; yet, he is kind, upbeat, and engaging to everyone he meets. He has great respect for BAMSI’s staff as well as his housemates at Larkin Road; regardless of their challenges. Allan is appreciative of staff help and is always certain to say a “thank you” for their invaluable assistance. Allan’s sense of humor and smile are something you cannot miss when you walk through the doors at his home or greet him at the Worcester Day Habilitation Center Allan is humble, kind, and a person of integrity. Regardless of the obstacles he faces, Allan entered BAMSI Day and Residential Services with a positive “can-do” attitude which has endured in the five years he has been a part of the BAMSI family. For all these reasons and more, Allan Wanduga is this year’s recipient of the Daniel Shea Award. Jared has also developed very strong partnerships with the families of persons served who rely on Jared to act in their loved ones’ best interest. A parent of a person served has been heard saying, “I don’t know what we would do without Jared!” adding that he credits Jared for much of his son’s happiness and positive outlook. The Service Coordinators at the Department of Developmental Services (DDS) have also come to admire and respect Jared for his management skills as well as the recommendations he makes to enrich the lives of those in his care. Jared embodies the spirit of a team player. During the 2013 DDS licensing survey, Jared worked tirelessly, volunteering to assist other program managers across the residential network with preparations. In his own recent Quality Management Review, Jared scored a near perfect 51 out of 52 points. Jared’s supervisor describes him in one word: Superstar! He’s highly dedicated, detail oriented, meticulous, thoughtful, and a strong leader. Jared is continuously working to enhance his leadership skills while always assuring that the needs of persons served come first. 2014 RUTH HURLEY AWARD Barbara Sanna Collins Barbara Sanna Collins, Clinical Director at Early Intervention. Barb has demonstrated the qualities that are characteristic of the Ruth we all knew and loved: quiet strength, compassion, and humility that never sought the spotlight. 2014 RUTH HURLEY AWARD Michele Otto Michele Otto, a licensed practical nurse in the Greater Taunton and Attleboro Area as well as the Stoughton and Dedham Areas. Michele demonstrates the qualities and characteristics of the Ruth Hurley we all knew and loved… quiet strength, compassion, and humility that never sought the spotlight. Barbara Sanna Collins has worked at BAMSI’s Early Intervention Center for more than 30 years. Barbara’s exemplary work has set the clinical standard of excellence for Early Intervention. Barbara has worked tirelessly to seek out cutting edge treatments for both newborns and toddlers at Early Intervention; children that she is passionate about. Barbara’s talents have not gone unnoticed. She is considered a leading expert in the field. She teaches Early Intervention courses at several local colleges providing degrees in Occupational Therapy. Due to Barbara’s reputation, being an intern at BAMSI’s Early Intervention Center is considered one of the most coveted in New England. Early Intervention has always been a very complex service. The clinical information evolves and changes as quickly as the standards and policies that regulate it, and Barbara has always been there to help parents, staff, and most importantly children, navigate the often emotional and challenging work. Barbara’s ability to motivate and inspire the Early Intervention team is extraordinary. Her leadership and commitment to quality has led to her development of diverse training for Early Intervention staff including comprehensive orientations, infant-toddler development for new staff, and more advanced early childhood development curriculum for experienced staff. Beyond that, Barbara is also level headed, patient, and kind. One of Barbara’s greatest assets is her compassion in dealing with parents. She understands the impact of receiving complex medical information about one’s child and the difficulty parents may have in responding to that information. However, Barbara’s sensitivity to these unique challenges has resulted in her ability to identify and convey with parents the smallest gains and accomplishments of each child. Barbara inspires hope and helps parents to keep hope alive during the most difficult of times. It takes a trained eye and a caring heart to see miracles and help others see them, too. Like Ruth Hurley, Barbara has earned the respect and admiration of everyone whose life she has touched. Michele Otto is licensed practical nurse assisting persons served throughout a large geographic area. Despite her very busy days, Michele always embodies and consistently demonstrates compassion, kindness, and quiet strength as she meets the needs of those served, providing nursing care in a variety of day and residential locations. collaborative team spirit that is Michele. Additionally, during the recent Department of Developmental Services (DDS) licensing survey, Michele spent many long hours reviewing medical logs and documentation in numerous homes and, when necessary, enhanced complicated medical treatment plans by providing more detailed information to clarify procedures to better support individual’s health and well-being. As a nurse, Michele works tirelessly to ensure quality support and attention to those in her care, improving their lives in a variety of ways. Michele assists individuals while also completing very complex tasks with initiative and quiet determination. As a result, Michele has earned the respect and admiration of all her peers. Michele is both professional and respectful with a quiet sense of humor. Her keen understanding of the essential role staff plays in the lives of so many, makes her an asset to individuals served and colleagues alike. Along with her duties as a licensed practical nurse, Michele also provides essential medical training for other staff. She is known to assume the on-call duties of other nurses who have requested Michele’s assistance or support in providing quality service. Her willingness to guide and offer a helping hand demonstrates the Michele gracefully handles those inevitable crises that can occur when attending to those with complex medical needs in a large residential network. She maintains a calm demeanor while providing skilled support and a quick response which is enormously helpful and appreciated by staff and colleagues. She has built great rapport with managers, direct care staff, family members, medical providers, and most importantly, persons served. Staff trusts Michele to assist in a way that builds their confidence, encourages participation, and provides acknowledgment for a job well done. Michele truly is an asset to not only the nursing team but to all the programs and individuals that benefit from her dedicated commitment and high quality of care. 19 EXTRA DISTANCE AWARD BUDGET BAMSI presents the Extra Distance Awards periodically to individual employees and employee teams to recognize performance in collaboration with others that fosters team spirit and demonstrates a best practice model or service delivery. SEPTEMBER 2013 JANUARY 2014 MAY 2014 INDIVIDUAL TEAM INDIVIDUAL TEAM INDIVIDUAL Tova Brackett Wraparound Admin/Billing Team Chiler Louis Day and Residential Admin Team Becky Armes Kimberly Manion Robin Eason Marina Furman Rosie B. Sharon Bailey Lori Rosenblatt Arnet Przybylski Vicki Bassett Elizabeth Criscione Natalie Clouser Lisa Reddie Deborah Daniels Kerry Domings Judi Strachan Melody Karp Alyssa Jensen Easton Day Habilitation Team Susan Borel Linda Guilbert Catherine Todd Kathy Ciaramella North Brockton Day Habilitation Jean Lavache Barbara Knight Jen Lipka Bruce Campbell Sara Rodenhiser Clifford Blanc Susan Sampson Denbrook Langham Jonathan Sousa Geraldine Wallace Suzanne Sm Jennifer Fairclough Growth in Revenue and Total Assets 2014 Program and Support Expenses $31,298,128 10% $63,074,406 2013 $27,692,020 $56,291,598 13% 2012 $22,383,828 66% $52,714,434 2011 $20,554,263 $50,550,227 2010 $19,488,948 Kristen Borowicz Marie Ladouceur 1% 4% 2014 Jhon Bolivar Leslie Santos 9% $68,541,068 $18,660,432 1999 $3,830,659 Renee Barrow Robin Jacobs Developmental Disabilities Services $43,891,496 66% Mental Health Services $ 8,791,697 13% Administrative Support $ 6,751,118 10% Public Health Services $ 5,708,677 9% Education/Community Services $ 874,026 1% Social Service Support $ 914,139 1% $4,813,823 Total $66,931,153 100% 1989 $1,544,049 DID YOU KNOW 20 BAMSI supports 1,459 individuals and families across its residential, day and family support services, 426 of whom live in residential homes and 669 attend day programs. 0 $10,000,000 $20,000,000 $30,000,000 $40,000,000 $50,000,000 $60,000,000 $70,000,000 21 THANK YOU TO OUR 2014 DONORS! CJP Dorn Family $250-$499 Dave Belyea Vanessa Tierney Patricia Algird John Berksza Anthony Simonelli Altus Dental, Inc. Brockton Neighborhood Health Center Carole Bentley Malaika Chehab $2,500-$4,999 Christine Bentley CIL Brockton Hospital Crescent Credit Union CBS Television Stations Commonwealth of Massachusetts Kristine Cacciatore Margot Carleton Done Deal Motors, Inc. David Cary David Feldman Columbia Gas Of Mass: NiSource Charitable Foundation Cbiz, Inc. Fran’s Fine Editing Jay Cirillo Governmental Strategies J. Michael Conley Jackrabbit Design Kathleen Davis Linda Mcanern Brian Droukas McCusker Gill, Inc. Gregory Gold Mike Michel Maurice Hancock Peeler Associates Dr. Roger Kligler Joanne Thomas L. Knife & Sons, Inc. Cities and Towns of the Commonwealth of Massachusetts City of Brockton • Brockton Housing Authority • Department of Children & Families • Department of Developmental Services Eastern Bank Charitable Foundation • Department of Elder Affairs Foxcroft, Inc. • Department of Mental Health George Carney Jr. • Department of Public Health • Department of Transitional Assistance • Executive Office of Health and Human Services • Executive Office of Public Safety & Homeland Security • Massachusetts Rehabilitation Commission • University of Massachusetts Medical School S. John Hajjar HarborOne Credit Union Kenney & Conley Mansfield Co-Operative Bank $5,000-$9,999 Albert Lawrence Jr. Trust Federal Emergency Management Agency Louis Lataif $1,000-$2,499 Marcus Lum Alfred Campanelli Charitable Foundation Janette Mandell Brockton Cultural Arts Inc. Mayor’s Children Fund Robert Martin Brockton Housing Authority James Mihos Cintas Caroline Mudd Citizens Bank Christopher Mundy District Attorney Timothy Cruz Christopher Murray Christopher Delorey Rex Nowell Katherine Finucci Paul’s Stump Cutting Legacy Property Management Plymouth Area Interfaith Clergy Association: PAICA Lift & Care Systems Ernie Boch Jr. United States Department of Housing and Urban Development – CDBG Littler Mendelson P.C. Silver Lake Productions, Inc. Capital Lease Group Massasoit Community College United States Department of Justice Silvia’s Quality Painting David Carvalho My Brother’s Keeper United Way of Greater Plymouth County Smartfish Global Property Services New England Wheels, Inc. Mackenzie Smith Jack Williams Endowment Wednesdays Child Niccoli Brothers Oil, Inc. John Wells Mihos Realty, LLC Norwood Landscape Steward Heath Care Systems, LLC Philadelphia Insurance WB Mason $500-$999 Apple Corps 22 MAJOR FUNDERS Rhode Island Community Foundation Blue Cross Blue Shield of Massachusetts Cacciatore, Inc. George Curtis Trust The Hurley Family Greater Boston Food Bank Jordans Furniture, Inc. Howard Fund – Home for Aged Man Olde Northeast Realty Massachusetts Behavioral Health Partnership Salem Five Old Colony Planning Council Signature Healthcare $10,000+ Apothecare Pharmacy, LLC Pilgrim Foundation Plymouth County District Attorney’s Office ROENITA HARRIS BOARD MEMBER Born and raised in Cambridge, Massachusetts, Roenita “Ro” Harris, a graduate of Cambridge Rindge and Latin High School, is a valuable BAMSI Board Member. “Ro” Harris made her way to Massachusetts’s South Shore finding her home in the great City of Brockton. Ro’s life has been filled with family, friends, and travels as she is living life to its full potential. A part of the BAMSI Board of Directors since 2001, Ro has used her professional expertise to help guide and support BAMSI. Having spent 35 years as a Human Resource Benefits Specialist, Ro has been able to provide tremendous insight to the Human Resources Board Committee which she has both participated on and chaired. Ro’s longevity and experience with BAMSI’s Board of Directors has aided in the amazing growth of the organization. Ro speaks glowingly about BAMSI’s diverse services as well as its diversity of persons served. Ro says that the expansive number of communities, as well as the expanding services that BAMSI provides, makes her proud of her involvement with the organization. Ro brags about BAMSI and comments, “We are all over the place now. At one point, we were so Brockton-focused but our growth has taken us across the Commonwealth.” Along with her participation on BAMSI’s Board of Directors, Ro Harris loves the time she spends with family and friends. Having moved to Stoughton over 10 years ago, Ro spends lots of time with her two sons, grandson, and even her great grandson. Ro is also an avid traveler. From the pyramids of Egypt to the sandy beaches of Cancun, Ro says her favorite hobby is traveling. Spain, Italy, Mexico, the Caribbean, and many United States hot spots encompass the worldly map that Ro has been able to visit. Ro has her passport ready for her next stop; Australia. No matter where she goes or how busy she gets, Roenita always comes back to her work on the BAMSI Board of Directors. For many years, BAMSI has been part of her expansive life journey. BAMSI salutes long time Board Member, Roenita Harris. A SPECIAL THANK YOU LEAVING A LASTING LEGACY Remember BAMSI in your will or estate planning. Your gift can help ensure that BAMSI will always be a place where people can thrive and grow. For more information about planned giving opportunities or bequests, please contact: Barbara Duffy, Vice President of Community Relations (508) 484-7147 or [email protected] 10 Christy’s Drive Brockton, MA 02301 508.580.8700 (PHONE) 508.580.3114 (FAX) VISIT US AT WWW.BAMSI.ORG LIKE US 508.580.0437 (TTY) FOLLOW US
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