Twin Cities Campus
Program in Healthcare Administration
Division of Health Policy and Management
School of Public Health
D262 Mayo Memorial Bldg
420 Delaware Street SE
Mayo Mail Code 510
Minneapolis, MN 55455
As Program Director of the University of Minnesota’s Master of Healthcare Administration
program, I am pleased to present our Class of 2015 Resume Book. The members of this class
will graduate May 2015, and are available for employment and administrative fellowship
positions.
These students are talented and eager to embark on their new careers as health care leaders.
The Minnesota MHA sets itself apart through innovative curriculum emphasizing
interprofessional teamwork, design innovation for healthcare delivery, leadership and
change, and the Minnesota Problem Solving Method—a rigorous, practical method of solving
problems and interacting with top-level executives in a variety of healthcare organizations.
I invite you to learn more about our graduates and encourage you to contact the program
with any additional information about our graduates. Please do not hesitate to contact our
fellowship coordinator, Drew Hatton, at 612-625-9480 or email [email protected].
Sincerely yours,
Daniel K. Zismer, Ph.D
Wegmiller Professor and Director
MHA and Executive Studies Programs
2.
Table of Contents
MHA Class of 2015 Curriculum ............................................................................................................................ 1
MHA Class of 2015 Resumes
Daniel Anderson ................................................................................................................................................. 2
Fatima Asamarai................................................................................................................................................. 4
Runeet Aulakh ..................................................................................................................................................... 6
Nathan Carter ...................................................................................................................................................... 8
Isaac Corzine ..................................................................................................................................................... 10
Rebecca J. Davis................................................................................................................................................ 12
Juan Espejo......................................................................................................................................................... 14
Katie French ...................................................................................................................................................... 16
Jon Godsall ......................................................................................................................................................... 18
Ramil Goonetilleke ......................................................................................................................................... 20
Maura Hamilton ............................................................................................................................................... 22
Heidi Hayes ........................................................................................................................................................ 24
Kate Jensen ........................................................................................................................................................ 26
Hannah L. Johnson .......................................................................................................................................... 28
Derrick Keddington ........................................................................................................................................ 30
Michael T. Koch ................................................................................................................................................ 32
Grant D. Larson ................................................................................................................................................ 34
Sweta Leung ...................................................................................................................................................... 36
Emily A. LeVin................................................................................................................................................... 38
Brian Lloyd......................................................................................................................................................... 40
Ellie L. Madison ................................................................................................................................................ 42
Bruce R. Mandela............................................................................................................................................. 44
Taryn O’Connell ............................................................................................................................................... 46
Jonathon Shipley.............................................................................................................................................. 48
Dan E. Springer ................................................................................................................................................ 50
Erika R. Swenson ............................................................................................................................................. 52
Sangeeta Vijayogopalan................................................................................................................................ 54
Elliott Wortham ............................................................................................................................................... 54
3.
University of Minnesota
MHA Class of 2015 Curriculum
YEAR I: AN INTRODUCTION TO HEALTHCARE ADMINISTRATION
FALL SEMESTER 2014
SPRING SEMESTER 2015
PubH 6542 (3 cr)
Management of Healthcare Organizations
PubH 6547 (2 cr.)
Human Resource Management
PubH 6568 (2 cr.)
Interprofessional Teamwork in Healthcare
PubH 6557 (3 cr.)
Health Finance I
PubH 6556 (3 cr)
Health and Health Systems
PubH 6560 (3 cr.)
Operations Research & Quality in Health Care
PubH 6541 (3 cr)
Statistics for Health Management Decision Making
PubH 6544 (3 cr)
Principles of Problem Solving in Health Services Organizations
PubH 6562 (2 cr)
IT in Healthcare
Electives (4 cr.)
PubH 6535 (3 cr)
Healthcare Services Accounting
Total Credits =16
Total Credits =15
SUMMER SESSION I & II: PubH 7596 (2 credits): Residency and Clerkship Report
YEAR II: ADVANCED COURSES & SPECIALIZATION IN HEALTHCARE ADMINISTRATION
FALL SEMESTER 2015
SPRING SEMESTER 2016
PubH 6553 (1 cr.)
Healthcare Management Ethics
PubH 6555 (2 cr) Health Economics, or
PubH 6832 (3 cr) Health Economics
PubH 6564 (2 cr.)
Private Purchasers of Health Care
PubH 6554 (2 cr.)
Healthcare Marketing and Strategy
PubH 6558 (3 cr.)
Health Finance II
PubH 6527 (2 cr.)
Health Leadership and Change
PubH 6565 (2 cr.)
Healthcare Delivery Design and Innovation
PubH 6596 (2 cr)
Legal Considerations in Health Services Organizations
Electives (4-5 cr.)
Electives (4 cr.)
PubH 6577 (2 cr.) Advanced Problem Solving
Total Credits = varies
Total Credits = 13
1.
DANIEL ANDERSON
[email protected]; (817) 676-1307
www.linkedin.com/in/dandersonmha/
AREAS OF INTEREST
Assisting organizations in maximizing the healthcare value equation, population health, integrated practice
units, transparent quality outcomes based on importance to patients, operations, and process improvement.
EDUCATION
Master of Healthcare Administration
Expected May 2015
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
 Honors: CLARION Case Competition, 2,000 dollar Scholarship Award Recipient (March 2014)
Bachelor of Science—Economics
Brigham Young University, Provo, UT
May 2011
HEALTHCARE ADMINISTRATION EXPERIENCE
Intermountain Healthcare, Logan, UT
Administrative Resident
June – August 2014
 Assisted Logan Regional Hospital with identifying and reducing 541 thousand dollars in direct
surgical services cost as part of Intermountain’s Surgical Pricing Reduction Initiative & New Growth
(SPRING) project.
 Project manager tasked with increasing hospital HCAHPS scores and generating consistent
performance of Logan Regional’s six service standards by hospital staff.
 Used LEAN management techniques to map out the inpatient-to-imaging process and eliminate
waste.
ADDITIONAL EXPERIENCE
Benefit Communication Insourcing, Houston, TX
Benefit Communication Specialist
May 2011 – August 2013
 Provided benefit communication consulting to Weatherford, Int., focusing on Return on Investment
for their self-funded non-wage compensation plan.
 Became a cohesive part of an unfamiliar Human Resources team after being insourced into
Weatherford in Houston and provided training to the client’s corporate HR leadership.
 Conducted large group orientations and helped launch an initiative to re-educate existing employees
at Weatherford.
 Interfaced with insurance carriers, specifically Blue Cross Blue Shield of Texas, promoting various
wellness initiatives with employees.
 Worked closely with benefits administration to process evidences of insurability and other verifying
documents in order to help maintain an up-to-date Pending Report.
2.
COMMUNITY SERVICE
Phillips Neighborhood Clinic, Minneapolis, MN
Patient Advocate
November 2013
 Greet patients and stay with them during their clinic experience.
 Organize patient huddles consisting of various healthcare professionals including physicians,
pharmacists, dentists, nutritionists, and social workers that focus on coordinated care plans for each
patient.
 Use Epic EMR to create after visit summaries for the patients, outlining next steps and physician
instructions.
Franklin Learning Center, Minneapolis, MN
Adult Tutor
November 2013
 Assist adults of various cultures with basic mathematics, English, social studies, science, and life
skills as they prepare for GED and citizenship testing.
The Church of Jesus Christ of Latter-day Saints, Idaho
Volunteer Missionary
June 2006
 Served as an Assistant to the President, assisted in planning, conducting and executing large scale
meetings and trainings, critical decision making in exceptionally high stress situations, transporting
missionaries, resolving conflict, data processing and general office work.
 Developed interpersonal and large group communication skills.
 Applied strategic thinking to long-term goals and objectives.
 Gained extensive experience in project management, and trained 150 missionaries to live and work
successfully in two man teams.
3.
FATIMA ASAMARAI
[email protected]; 763-221-1224; www.linkedin.com/in/fatima7
AREAS OF INTEREST
Operations management, business development, patient safety, community health, and strategic planning.
EDUCATION
University of Minnesota, Minneapolis, MN – Master of Healthcare Administration
Metropolitan State University, St. Paul, MN – Bachelor of Science, English Teaching
Expected May 2015
May 2009
HEALTHCARE ADMINISTRATION EXPERIENCE
Regions Hospital, St. Paul, MN – Administrative Resident
2014 – Aug. 2014

Tasked with evaluating and providing recommendations on a real-time patient feedback pilot which
aimed to improve experience by providing timely feedback to physicians and nursing leaders,
providing the opportunity to perform service recovery and improve experience.

Served as project manager for the real-time feedback project:
o Worked closely with a physician partner on assessing and improving the project.
o Provided ongoing recruitment, supervision, and training for the volunteers.
o Collaborated with nurse managers and physician leaders to determine the optimal
implementation on the 7 medicine units.
o Ensured the distribution of survey data and feedback to physicians, administrators, and
nurse managers.
o Continually problem-solved and sought new ways to streamline processes and increase the
sample size.
o Evaluated and revised the survey questions, based on the desired outcomes.
o Expanded the project operationally, from 3 volunteers to nearly 30, and a from a monthly
sample size of 20 patients to over 150.

Led the steering committee meetings, and presented data and status updates to the Medical
Executive Committee and the Best Care Best Experience steering team.

Partnered with the Interpreter Services office to devise methods for including Limited English
Proficiency patients.

Tracked and analyzed data in order to identify trends and notable outcomes.

Prepared a business plan and presented recommendations to Regions Hospital’s Senior Leadership
Team, surrounding the optimal structures and process for the collecting real-time feedback and
improving patient experience
ADDITIONAL EXPERIENCE
Fatima’s Interpreting, Minneapolis, MN – Arabic Interpreter & Translator
April 2006 – Jan. 2011

Maintained contracts and strong relations with several interpreting agencies in the Twin Cities.

Interpreted all verbal and non-verbal communication between English and all Arabic dialects in the
following settings: medical facilities, social services, educational testing, and legal matters.

Acted as a cultural liaison, by providing relevant cultural or linguistic insights, in order to prevent or
remedy miscommunication.

Facilitated effective communication between patients and caregivers, spanning the entire care
process, and numerous settings of care delivery.

Served as a dominant interpreter for 50+ patients. As the first point of contact for these patients, I
was responsible for helping them access care; scheduled appointments and transportation, and
interpreting throughout the care process.
4.

Contacted by interpreting agencies and other Arabic Interpreters to cover cases on an as-needed
basis, as well as for urgent or emergency needs.
Heritage Academy of Science and Technology, Minneapolis, MN – English Teacher
Aug. – Nov. 2010

Taught at-risk students at an alternative school.

Responsible for classes of 30-37 students in 9th and 10th grade English, as well as 11th grade
multicultural literature.

Designed and taught a culturally relevant and challenging curriculum, including reading, writing,
speech, debate, vocabulary, historical literature, and poetry.

Frequently collaborated with colleagues cross-departmentally on curriculum alignment, and
effective strategies for struggling students.

Improved communication and involvement with parents and families by fostering solid, studentcentered partnerships.
Eden Prairie High School, Eden Prairie, MN – English Teacher
Aug. 2009 – June 2010

Responsible for classes of 25-30 students in 9th and 10th grade English; taught using a rigorous and
multifaceted curriculum.

Designed and delivered engaging lessons, geared at different learning levels and styles. Units taught
include: reading, writing, poetry, research, speech, grammar and ACT/SAT preparatory material.

Active participant in a cross-departmental team, which collaborated on methods for improving the
performance of the lower 15% of students.

Proactively maintained effective communication and strong relationships with parents and families.
LEADERSHIP EXPERIENCE
University of Minnesota, School of Public Health
MHA Class of 2015 Secretary
Sept. 2013 – Present

Class historian and organizer. Keep and sign the minutes of both executive and general class
meetings to represent that the minutes are an accurate reflection of what occurred at the meeting.

Distribute these minutes to all individuals who attended the meeting.

Ratification of the minutes at the next meeting to be sure what was recorded in the meeting was
correct and accurate.

Keep and maintain all documents relevant to the activities of the class.
Member of MHA Alumni Association/Foundation Outreach Project
Sept. – Nov. 2013

Inform alumni of news & upcoming events.

Improve accuracy of the MHA Alumni database, by contacting alumni and updating their information
and preferences.
Volunteer with Community Stewardship Initiative

Help sort and package food at Second Harvest Heartland.
Sept. 2013 – Present
HONORS/AWARDS

Recently invited to speak at the School of Public Health Celebration of Giving event, to a group of
100+ donors, alumni, and students (April 2014)

Recipient of the Lowell & Leslie Kruse scholarship, which is awarded to students who have
experience in and demonstrate a strong commitment to improving the health and vitality of
communities through collaborative leadership partnerships across sectors (2014)

Recipient of the ETS Recognition of Excellence award, scored in the top 15% in the nation, on the
Principles of Learning and Teaching exam (2009)

Finalist for the “Outstanding Student Award”, Metropolitan State University (2009)

Wallin Scholar (2005-2009)
5.
RUNEET AULAKH
Phone: 253-302-7664; E-Mail: [email protected]
www.linkedin.com/in/runeetaulakh/
AREAS OF INTEREST
Former Physician and current MHA student with developed competencies in the areas of operations and
quality, management, healthcare technology, HIPPA guidelines, and healthcare finance. Seeking a fellowship
with project-based learning opportunities in Quality Improvement, Hospital Operations, Physician Practices,
and Strategic Planning.
EDUCATION
Master of Healthcare Administration (MHA)
Expected May 2015
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
 Relevant Coursework: Operations Research and Quality; Strategic Management; Healthcare
Innovations; Management of Healthcare Organizations; Information Technology in Healthcare;
Problem Solving in Healthcare; Healthcare Human Resources Management; Quality Management
and Lean Six Sigma; Principles of Problem Solving in Health Services Organizations
Bachelor of Medicine and Surgery (MBBS)
Government Medical College, Patiala, Punjab, India
March 2009
PROFESSIONAL SKILLS/CERTIFICATIONS

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
Strong knowledge of medical terminology and procedures
Experience in managing a 40-bed hospital in India, as well as all financial budget accounts
Understanding and experience instituting HIPPA Guidelines
Skilled in ICD 9; CPT; and HCPCS
Certifications: CPC-A Certified (2012)
Languages: Trilingual in Punjabi, Hindi and English
HEALTHCARE ADMINISTRATIVE EXPERIENCE
Optage Primary Care Division of Presbyterian Homes
Healthcare Administrative Internship
June 2014 – August 2014
 The revision and updating of Optage’s annual QAPI plan to assure compliance with requirements put
forth by the Department of Health Services for Health Home. It was inclusive of the Minnesota
Community Measures and the Performance Quality Measures required of clinics and their associated
providers.
 Developed an understanding of the quality measures, the methodology to record them, data analysis
of current state, and design of future state to reflect the requirements.
 Continuous interface with aspects of Optage’s clinical aspects inclusive of care delivery, provider
interfaces, visit documentation, and an understanding of current technology being utilized.
 Providing in sight in advancements in technology and process improvements.
6.



Developed an understanding of the complexities of delivery by providers who function as part of a
mobile clinic delivering primary care in Assisted Living, Memory Care, and Skilled Nursing Facilities.
Execution of various LEAN projects put forth by the Optage’s executive committee.
Put in place an active action plan for a future development of a Dementia and Convenient Care
Clinics
J.P. Surgical Hospital, Ambala City, Haryana India
Physician/Administrator
December 2010 – May 2012
 Took accurate history of the patients, preforming examinations, making diagnoses, ordering
investigations, and analyzing results and carrying out treatment plans. Provided follow-up care
when needed.
 Provided physician services to an average of 20 patients per day.
 Managed patient flow by studying current flow patterns, creating diagrams, and implementing
better methods to constantly improve patient flow.
 Expanded scope of practice from single specialty to multi-specialty by offering other specialties at
the hospital. This also led to an increase in the number of services that are offered and increased
patient revenue.
MEMBERSHIPS
MHA Class of 2015 Social Committee Member
Community Stewardship Initiative, Active Member
ACHE, Student Member
Indian Medical Association
Punjab Medical Association
Since September 2013
Since September 2013
Since January 2014
Since March 2009
Since March 2009
7.
NATHAN CARTER
(801) 709-3247; [email protected]
www.linkedin.com/in/nathancarter2
AREAS OF INTEREST
Motivated and charismatic MHA student with strong leadership and consensus building skills. Specific interests
in operations implementation, strategic planning and quality improvement. Strives for organizational
effectiveness and efficiency through team building and execution. Strong focus on communication and goal
orientation.
EDUCATION
Master of Healthcare Administration (MHA)
Expected May 2015
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
 2014 American College of Healthcare Executives Congress Program Assistant: contributed to production
and implementation of international conference of over 4,000 participants.
Bachelor of Science – Public Health (Minor: International Development)
Brigham Young University, Provo, UT
May 2013
HEALTHCARE ADMINISTRATION EXPERIENCE
Intermountain Healthcare, Urban South Region, Provo, UT
May 2014 – Present
Administrative Resident
 Leading a cost reduction initiative for outpatient surgical services as part of a system-wide effort to
maintain CPI+1% insurance premium levels for Intermountain Healthcare’s insurance plan, SelectHealth.
 Collaborating with oncology services and palliative care to develop a business plan and implementation
strategy for an outpatient palliative care clinic.
 Standardizing ED physician compensation models across the region as part of a realignment effort.
Phillips Neighborhood Clinic, Minneapolis, MN
September 2013 – Present
Administrative Clerk
 Coordinate patient flow to allow providers and interprofessional teams to provide care to 12 patients per
night.
 Ensure that each patient receives care from necessary providers in a timely manner.
University of Minnesota, Minneapolis, MN
November 2013 – June 2014
Graduate Research Assistant
 Assisted in a systematic literature review of effective interventions for fibromyalgia across multiple
patient subgroups using MEDLINE and PubMed databases, RefWorks bibliography management tool, and
qualitative and quantitative reviews of 300 randomized controlled trials.
American Red Cross, Minneapolis, MN
January 2014 – May 2014
Graduate Student Consultant
 Developed a linear programming model and replacement strategy to right-size regional and national
biomedical fleet that is being piloted in the North Central region.
Nexus Paincare, Provo, UT
April 2012 – August 2013
Medical Assistant
 Assisted 4 physicians in providing care to approximately 90 patients per day, trained 2 medical
assistants.
 Managed charts, referrals, tests and prescription ordering for approximately 1,200 regular patients.
8.
Intermountain Healthcare, UVRMC, Provo, UT
July – November 2012
Healthcare Management Intern
 Conducted and aggregated approximately 150 patient surveys as part of a project to improve HCAHPS
scores.
 Collected data from approximately 300 Infusion Services patients to analyze efficacy and recommend
continued use of newly implemented sapien technology for PICC line placement.
ADDITIONAL EXPERIENCE
Built Wright Homes, Knoxville, TN
Project Manager
June – September 2011
 Managed a budget of approximately $600,000 for home repairs resulting in $150,000 net revenue.
 Coordinated and oversaw operations for 7 sub-contracting teams.
McKay School of Education, BYU, Provo, UT
Office Supervisor/Student Advisor
October 2009 – April 2011
 Managed a team of 6 student-employees responsible for fielding calls and walk-ins seeking educational
advice and guidance.
 Worked with 30 students per week on scheduling classes, tuition and graduation.
COMMUNITY SERVICE
Tutor, University of Minnesota, Franklin Public Library Outreach
October 2013 –Present
 Currently tutor under-privileged students of all ages in a wide variety of subjects.
Volunteer, Utah County, Provo, UT
March – June 2012
 Volunteered with Household Hazardous Waste collection effort; contributed in collecting over 40,000 lbs.
of e-waste; 200,000 medical pills; and 750 gallons of oil from over 200 homes.
 Worked with a team at Utah Valley Regional Medical Center to improve National Incident Management
System protocols.
Volunteer Rep., The Church of Jesus Christ of Latter-Day Saints, Harrisburg, PA
June 2007 – June 2009
 Created and managed leadership training and logistics for 150 volunteers as well as oversaw the key
indicator reporting system.
 Planned numerous volunteer service projects throughout the state of Pennsylvania.
ACTIVITIES/AWARDS
American College of Healthcare Executives- Member
OSHA Training Course (30 hours)
Eagle Scout
2013 – 2014
April 2012
June 2004
9.
ISAAC CORZINE
[email protected]; 217-827-9528
www.linkedin.com/in/isaaccorzine
AREAS OF INTEREST
Strategic Planning, Process Improvement and Quality.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Bachelor of Science – Integrative Biology (with Honors)
University of Illinois at Urbana-Champaign, Urbana, IL
Expected May 2015
May 2013
HEALTHCARE ADMINISTRATION EXPERIENCE
St. Joseph Health, Irvine, CA
Strategic Services Intern
May 2014 – Present
 Reported directly to the Executive Vice President of Strategy
 Led a team of three in an assessment of St. Joseph Health’s (SJH) Humboldt County, CA, Cardiac
Service Line
o Conducted an internal audit of the service line’s technology, staffing and recognitions
o Analyzed market data and identified key competitors and sources of migration out of and
into the market
o Studied trends in cardiac technology and completed an audit of competitor programs
o Determined that competitors were utilizing technology rich programs in the profitable
cardiac surgery and electrophysiology (EP) sub-service lines to pull 60% of patients out of
the service area
o Recommended that SJH strategically invest in profitable technology in the EP sub-service
line
o Recommended that SJH aggressively manage CHF and other cardiology patients to improve
the health of the general population
 Initiated an assessment of mobile point of sale programs for SJH’s retail wellness centers
 Collaborated with Strategic Services team to generate supporting documents for executive meetings
 Attended executive meetings on charity, philanthropy, organizational strategy and transformation,
human resources and financial planning
Hospital Sisters Health System, Decatur, IL
Administrative Intern
May 2013 – August 2013
 Reported to the Chief Physician Executive for all projects related to quality analysis and rules and
regulations
 Analyzed quality, cost and charge metrics for COPD and CHF and recommended targets for
improvement
 Determined that key medical group physicians were referring 50% of patients to a prominent local
competitor
 Worked with the Chief Physician Executive to rewrite the rules and regulations of the medical staff
 Generated a handout detailing options available to populations with a high risk of readmission
 Facilitated communication between the hospital and local nursing homes and home care agencies
10.
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


Aided in the roll-out of a hand hygiene initiative
Determined clinical safety projects in Sepsis, CAUTI, CLABSI and Falls had accrued $800k in savings
Observed process of physician recruitment and retention by attending Credentialing and Medical
Executive Committee meetings
Attended and participated in executive meetings in operations, strategy and finance
Carle Foundation Hospital, Urbana, IL
Healthcare Administration Volunteer
August 2012 – May 2013
 Assisted nurses in preparing patient rooms
 Readied contracts database and administrative staff for the automation of contract expiration
notification
RESEARCH EXPERIENCE
Research Assistant, University of Minnesota
August 2013 – Present
Topic: Operations
 Developed a model within excel to streamline volunteer scheduling at a neighborhood clinic
Research Field Station Intern, McHenry County Conservation District
May 2010 – August 2010
Topic: Conservation
 Designed and built educational displays in a team of eight for a new visitor center
Research Assistant, University of Illinois Urbana-Champaign
January 2011 – May 2013
Topic: Biochemistry
 Formulated and implemented an independent project on protein structure
 Taught undergraduates laboratory techniques and safety protocols
 Formed a team to troubleshoot a failing experiment’s process flow and located the step where a
mistake was occurring
COMMUNITY SERVICE
Registration Volunteer, Phillips Neighborhood Clinic
 Registered patients at the free clinic via the EPIC software system
 Debugged a computer error preventing patient labels from printing
September 2013 – Present
Medical Records Volunteer, Presence Covenant Medical Center
August 2012 – May 2013
 Organized and retrieved medical records for physicians, nurses and administrative staff for the
purposes of process improvement and finalizing records
Committee Member, Student Sustainability Committee
August 2010 – May 2011
 Encouraged sustainable practices on campus via allocating portions of a $1,000,000 fund to enable
projects that increase campus sustainability
 Formed and led a team of three to add information about committee projects to the committee
website
 Secured funding for a non-chemical cleaning solution and worked with Facilities and Services to
implement a trial run
HONORS/AWARDS
Medtronic Case Competition – 3rd Place
October 2013
11.
REBECCA J. DAVIS
Phone: (480) 390-0198; E-mail: [email protected];
www.linkedin.com/in/rebeccajdavismha
AREAS OF INTEREST
Integrated care delivery settings including academic health centers, oncology care delivery and healthcare
innovation and strategy; long-term care delivery including transitional and rehabilitative care units, service line
and program development, and patient experience enhancement.
EDUCATION
Master of Healthcare Administration (MHA)
Expected May 2015
University of Minnesota-Twin Cities, School of Public Health (SPH), Minneapolis, Minnesota
 Graduate Research Assistant, Division of Health Policy and Management
 Elected Senator for SPH Student Senate, appointed to Interdisciplinary Committee
Long Term Care and Nursing Home Administration Licensure Expected May 2015 University of MinnesotaTwin Cities, School of Public Health, Minneapolis, Minnesota
Bachelor of Arts – Spanish & International Studies (Magna Cum Laude)
May 2011
University of Kentucky, Lexington, Kentucky
 Minors: Music Performance; Music Theory and History
 Member, Honors Program (Nanotechnology track); UK Wind Ensemble, Wildcat Marching Band, NCAA
Pep Band
HEALTHCARE ADMINISTRATION EXPERIENCE
University of Utah Health Care (Huntsman Cancer Institute and Hospital), Salt Lake City, Utah
Administrative Resident
May – August 2014
 Developed patient reported outcomes pilot project for use in the cancer hospital with further
consideration of implementation across the academic health center
 Project included ground-up development of a standardized data collection tool for use in selected
oncology clinic pods (genitourinary oncology and neuro-oncology) to track and utilize patient reported
outcomes as they related to condition status, treatment satisfaction, and clinical outcomes, along with
creation of an outcomes based database for clinical and investigational research projects, and patient and
staff training on utilization of condition specific data collection modules with iPad interfaces for ongoing
reporting
Baldwin Area Medical Center, Baldwin, Wisconsin
Student Team Project Manager (PubH 6545: Advanced Problem Solving in Healthcare)
January – May 2014
 Served as project manager for a student consulting group designated to research, design, and provide
implementation plans for a new hospital registration and admissions process for clinics, lab and
radiology services, and physical and occupational therapy departments
 Redesign to include improved process flow and design, implementation of EPIC electronic medical
records (EMR) system, additional technological tools including registration kiosks, and elements of
design and physical space suggestions for hospital construction to begin in Fall 2016
Abbott Northwestern Hospital, Minneapolis, Minnesota
Graduate Research Assistant
September – December 2013
 Researched use of integrative therapies for inpatient oncology patients throughout Allina Health System.
Findings to be published in fall 2014 in the Journal of the National Cancer Institute and completed in
conjunction with the Penny George Institute for Health and Healing
12.

CITI Certification in Research and Protection of Human Subject and Health Information Privacy and
Security
Gemini Hospice, Chandler, Arizona
Volunteer
October 2012 – August 2013
 Assisted in the opening of a new hospice, to include national certification through the Community Health
Accreditation Program (CHAP) for recognition and acceptance of federal and state payers such as
Medicare and Medicaid (AHCCCS in Arizona)
ADDITIONAL EXPERIENCE
AME Southwest Inc., Gilbert, Arizona
Contract Manager
June 2012 – June 2013
 Managed all service based customer contracts ensuring annual contract close-out, extension, or renewal
 Budgeted and balanced all customers revenues and expenditures, along with preparation of annual
customer budgets and cost proposals to include contract negotiations of terms, payment, and commercial
benefits
 Collaborated with finance department to ensure adherence to broad financial requirements, such as
pricing and discounting policies, while maintaining competitiveness within the industry
TransPerfect Translations International, Inc., Tempe, Arizona
Customer Implementation Specialist and Manager (Remote Interpreting Division) September 2011 – May 2012
 Oversaw all aspects of client implementation including coordination, set-up, and transition from
implementation to maintenance state for use of remote interpreting technologies, including over-thephone and video interpretation; specialized focus on healthcare and large-call center based applications
of technologies as cost-effective replacement for on site interpreters through development and
standardization of application processes
 Collaborated with Account Executive, Customer Service, Development, Quality Assurance, Operations,
and Finance to provide project direction, management, and tracking for new client implementations and
deployment
InfoArmor, Inc., Scottsdale, Arizona
Privacy Advocate and Communications Specialist
June – September 2011
 Completed direction and sole representative responsibilities for Spanish-speaking client base and
translation of all company correspondence; provided full remediation of confirmed identity theft cases,
often times acting on behalf of the client with a limited power of attorney; and researched and updated
forms based on current legislation changes and state regulations
Maxwell Street Legal Clinic, Lexington, Kentucky
Bilingual Legal Intern
September 2009 – May 2011
 Maintained and updated all client legal files through international immigration law database
 Conducted phone and in-person consultations in both English and Spanish
 Translated legal documents (warrants, subpoenas, official court paperwork) between both English and
Spanish; Provided basic Civics and English instruction in preparation for U.S. citizenship exam
LEADERSHIP EXPERIENCE AND ADDITIONAL AWARDS
University of Minnesota Alumni Outreach Program – Member
MHA Class of 2015 Student Government – Senate Liaison
American College of Healthcare Executives (ACHE) – Student Member
Institute for Healthcare Improvement – Student Member
University of Minnesota Medical Industry Leadership Institute – Member
MHA Program Scholarships: Van Steinwyk Scholarship; Carl N. Platou Scholarship;
Rhode Island Hospital Scholarship; and Eugenia Ulmer Lamonthe Fund
Minnesota Gerontological Society’s Gerald Bloedow Graduate Scholarship
13.
2013 – Present
2013 – Present
2013 – Present
2013 – Present
2013 – Present
2013 – Present
2014 – Present
JUAN F. ESPEJO
[email protected]; (312) 672-1236
www.linkedin/in/juanfespejo
AREAS OF INTEREST
MHA student with interests in strategic planning and operations as well as patient safety and clinical
outreach. Seeking educational and experiential leadership opportunities in advancing community health.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Bachelor of Science – Psychology (Minor: Anthropology) – Cum Laude
Loyola University Chicago, Chicago, IL
Expected May 2015
2009
HEALTHCARE ADMINISTRATION EXPERIENCE
Children’s Hospital Colorado, Aurora, CO – Administrative Resident
Jun.- Aug. 2014
 Developed a strategic clinical outreach plan for the Center for Cancer and Blood Disorders (CCBD)
 Analyzed downstream volume and revenue data working closely with the Senior Manager of
Business Development at University Physicians Incorporated
 Conducted structured interviews with key stakeholders within the organization in order to analyze
overarching outreach goals, available resources and organizational processes
 Worked closely with the Director and Business Manager of CCBD gaining firsthand experience in
clinical operations and management of human resources
 Investigated regional strategic relationships and competition working closely with the Department
of Physician Relations
Heartland Alliance: Youth and Residential Services, Chicago, IL – Case Manager 2010-2011, 2012-2013
 Provided advocacy, assessment and case management services to unaccompanied alien children
with behavioral and mental health issues as well as pending juvenile criminal cases; a majority of
the participants were gang affiliated (ages 14 to 17)
 Supervised program participants individually and in groups, developing and implementing
structured counseling, educational and activity-based groups
 Counseled participants requiring assistance with family adjustments, finances, employment, and
physical and mental impairments
 Compiled records of monitored behavior, working closely with Immigration and Customs
Enforcement
 Adhered to professional standards as outlined by NASW, ORR and DCFS
WES Health System, Chicago, IL – Re-entry Case Manager
2011-2012
 Provided individualized, comprehensive, community-based treatment, support, and rehabilitation
services to persons with severe mental illness, co-occurring disorders and legal system involvement
 Provided therapeutic interventions that facilitated illness self-management, skill building,
identification of natural supports, and use of community resources
 Implemented intensive outreach strategies to engage participants in services
14.


Monitored participants’ symptoms and medication; instituted crisis intervention services in
consultation with a psychiatrist to ensure that participants were safe and obtained timely access to
services
Served as a liaison with other systems of care while documenting all services using program
standards
Dacotah Foundation, Fargo, ND – Mental Health Technician
Aug.-Dec. 2009
 Monitored and documented client medications, behaviors and living skills; demonstrated ability to
multitask, preserved client confidentiality and comprehended emergency medical techniques; and
worked closely with case managers and court system, assisting clients with crises intervention and
relapse prevention
15.
KATIE J. FRENCH
[email protected]; 847-744-0513
www.linkedin/in/katiejfrench
AREAS OF INTEREST
Process improvement, strategic planning, and business development. Strong belief that a company’s most
valuable asset is its people.
EDUCATION
Master of Healthcare Administration (MHA)
University of Minnesota, School of Public Health, Minneapolis, MN
Expected May 2015
Bachelor of Arts – Sociology (with Honors)
May 2013
Indiana University, College of Arts and Sciences, Bloomington, IN
 Minor: Health Systems Administration
 Honors: Sociology Honors Program - selected to a 10-student program. Thesis and research
addressed perceptions of narcotic use in the college environment.
 Comparative Health Policy Study Abroad (Syracuse University): Evaluated and critiqued the
efficiencies and inefficiencies of health care delivery in the Netherlands, Switzerland, Spain and
Morocco in contrast to policies in the United States. Studies focused on health risks and prevention,
strategies to promote population education, and societal demographic trends in Europe that will
play a role in future United States health policies.
 Activities: Indiana Student Health Association.
RELEVANT EXPERIENCE
University of Colorado Health, Aurora, CO
Administrative Intern, Process Improvement Department
May 2014 – Present
 Currently implementing a physician-to-physician phone line establishing consistent and reliable
methods for both internal and external communication. Efforts make our physicians more available
to community physicians. Project savings are estimated at $253,000 annually, while increasing
provider and staff satisfaction.
 Compiled and presented inpatient safety and flow procedures of various inpatient floors, and
recommended functional changes that have the potential to decrease University of Colorado
Hospital’s average LOS by 18 hours.
 Evaluated the current state of Memorial Hospital’s Emergency Department through shadowing,
interviews, and process mapping. Outlined four Rapid Improvement Events that will address
current issues and present solutions to be integrated in the ED redesign.
 Engaged in strategic initiatives for system-wide service line development and implementation.
 Participated in Institute for Healthcare Quality, Safety, and Efficiency training programs.
Phillips Neighborhood Clinic, Minneapolis, MN
Research Assistant, Patient Flow
October 2013 – Present
 Collected data and analyzed patient flow, wait times, and average visit length.
 Recommend functional changes in processes increase efficiently patient treatment.
16.
Regions Hospital, Minneapolis, MN
Process Improvement Student Consultant
February 2014– May 2014
 Recommendations were provided to improve patient satisfaction which included facility
renovations, best practice implementations, leadership development, improving the culture, and
strategies to decrease fragmented care.
Medtronic Case Competition, University of Minnesota, Minneapolis, MN
Case Competition Participant
October 2013
 As an interdisciplinary team member, we analyzed and made recommendations to Medtronic, Inc.
for the development and marketing implementation of a urinalysis device.
 Provided business strategies, product development recommendations, and identified opportunities
for growth in existing and new markets.
Metropolitan Chicago Healthcare Council, Chicago, IL
Intern, Clinical Services Department
May – August 2012
 Researched and compiled infection control statistics for hospitals undergoing construction and
renovation.
 Evaluated the effectiveness of patient “sitters” in Emergency Departments.
 Organized and coordinated disaster training drills at O’Hare and Midway airports.
 Created contact lists of various hospital directors for upcoming “best practice” forums.
Glenbrook Hospital, Glenview, IL
Volunteer
May – August 2012
 Volunteered in the Emergency Department by assisting in stocking and cleaning rooms, in addition
to ensuring patient comfort and safety.
 Greeted patients in the lobby and transported them as necessary.
Hamilton Lakes Dentistry, Itasca, IL
Patient Coordinator
July – August 2011
 Researched and explained insurance plan benefits to patients for various treatment plans.
 Submitted and coordinated patient claims with insurance companies.
LEADERSHIP EXPERIENCE
Dept. of Health Policy Management, University of Minnesota, Minneapolis, MN
Graduate Assistant
September 2013 – Present
 Assisted Dr. James W. Begun in compiling information for research on natural disasters and the
impact in the hospital setting.
 Assisted in in the design of tables and graphics for publications.
 Developed a comprehensive PowerPoint presentation summarizing Dr. Begun’s book to be sold with
future book editions for academic lecturing purposes.
 Wrote exams for Dr. Begun’s Healthcare Management and Policy class.
Women’s Water Polo Club, Indiana University, Bloomington, IN
Founder & President
July 2009 – May 2013
 Established and spearheaded the Indiana University Women’s Water Polo Club. Wrote the
constitution, presented to University Club Board, and received board approval.
 Four year president overseeing the recruitment of a coach, his assistants, all financials, scheduling,
volunteering, team recruiting, and development.
17.
JONATHAN R. GODSALL
[email protected]; (952)807-8205
www.linkedin.com/in/jonathangodsall
AREAS OF INTEREST
Quality Improvement, Business Development, Patient Safety, and Operations.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Bachelor of Arts-English & History
University of Nebraska-Lincoln, College of Arts & Sciences, Lincoln, NE
Expected May 2015
May 2010
HEALTHCARE ADMINISTRATION EXPERIENCE
Fairview Southdale Hospital Edina, MN
May 2014-Present
Administrative Resident
 Responsible for coordinating all efforts and compiling all responses from hospital staff related to
submission of 2014 Leapfrog Group Hospital Survey
 Performed a total cost of care analysis to evaluate the clinical effectiveness and financial efficiency of
switching all total hip procedures at Fairview Southdale Hospital to a direct anterior approach.
COMMUNITY SERVICE EXPERIENCE
Phillips Neighborhood Clinic Minneapolis, MN
October 2013 – Present
Registration Volunteer
 Register patients in a student-run clinic that serves an uninsured and immigrant population in
Minneapolis.
 Tracked patient flow through clinic visit and updated patient records in EPIC electronic health
record system
ADDITIONAL EXPERIENCE
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Program Associate/Teaching Assistant
June 2011 – May 2014
 Promoted, marketed, and coordinated business developments efforts for Performance Improvement
Certificate Program resulting in a first class size of 24 students, 160% increase over expected first
class size.
 Responsible for planning and initiating objectives, tasks, and all communications between
participants involved in a Robert Wood Johnson Foundation sponsored research grant.
 Compiled literature review and analyzed data for final a report on a CT Scan Overutilization, a
Medica grant.
 Prepared presentations detailing results and impact of research grants that were presented at major
health care and public health conferences across the country.
 Assisted in research and development for two, multi-million dollar CMS Grant Proposals, three
PCORI proposals, and two multi-million dollar AHRQ grant proposals.
 Served as a teaching assistant for three graduate level courses with an average class size 21.7
students from June 2013-May 2014. Responsible for grading student assignments, solving student
technology issues, and course logistics administration.
18.
CH Robinson Worldwide, Omaha, NE
Transportation Sales Representative
September 2010 – April 2011
 Conducted business to business negotiations between customers and carriers on a daily basis.
 Major contributor on a team that increased overall office revenue 20%.
 Increased a top 10 office account volume by 15% and profit margin by 10%
Vector Marketing, Edina, MN
Senior Field Sales Leader
May 2009 – August 2010
 Handled the direct sale of high-quality kitchen cutlery products to consumers.
 Developed a network of over 100 clients through referrals (office average 50+ clients).
 Ranked in the top 5% of all sales reps in an office that sold over $1 million during the summer of
2009.
HONORS/AWARDS
Dean’s List College of Arts & Sciences University of Nebraska-Lincoln
Vector Marketing Summer Excellence Award 2009 Summer Campaign- Sold over $15,000.
Vector Marketing President’s Club - Awarded to high-achieving sales reps.
CH Robinson Sales Recognition Award - Awarded for creating new account for office.
19.
May 2010
July 2009
June 2009
January 2011
RAMIL A. GOONETILLEKE
[email protected]; 763-442-5766
www.linkedin.com/in/ramilgoonetilleke/
AREAS OF INTEREST
Operations and Strategic Planning, Performance Improvement, Business Development, Healthcare
Quality, and Project Management.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
 Honors: Van Steenwyk Scholarship Recipient (2013-2015)
Bachelor of Science - Health Administration & Policy
Creighton University, Omaha, NE
 Honors: Creighton University Dean’s List (2011-2013)
Expected May 2015
May 2013
HEALTHCARE ADMINISTRATION EXPERIENCE
Fairview Medical Group, St. Paul, MN
Administrative Resident
May 2014 – August 2014
 Developed recommendations for increased breast cancer screening compliance among patient
population.
 Assisted with the recertification process of the Health Care Home Model created by the
Minnesota Department of Health.
 Assisted in preparation of a new primary care compensation model.
 Attended executive leadership team meetings weekly.
Nebraska Medical Center, Omaha, NE
Administrative Intern
September 2012 – March 2013
 Created a business plan for accreditation of the Patient Centered Medical Home model for
Accountable Care Organization members.
 Worked in a team-oriented setting in which the plan was presented to a Committee for the
project.
 Assessed funding and resource needs to evaluate the business plan for accreditation.
 Transformed raw data into streamlined recommendations and a constructive business plan, in
collaboration with team members.
 Synthesized feedback from oversight board into an evolving business plan, which was
acknowledged by Board Members of the joint Accountable Care Organization of two major
Omaha hospitals, The Nebraska Medical Center and Nebraska Methodist Hospital.
20.
LEADERSHIP EXPERIENCE
Vice President, Creighton University Health Administration & Policy Student Association 2012 – 2013
Team Coordinator, Creighton University Event Management Department
2011 – 2013
ADDITIONAL EXPERIENCE
Store Associate, Hoigaards
Valet Attendant, Sullivan’s Steakhouse
Valet Attendant, Paramount Parking
September 2013 – May 2014
May 2012 – June 2013
October 2012 – April 2013
21.
MAURA HAMILTON
[email protected]; 651-491-1151
www.linkedin.com/in/mauraehamilton/
AREAS OF INTEREST
Strong interest in: strategic planning, project management, team leadership, patient experience, innovation,
clinical service lines, and physician/administration relations.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Health and Society, Economics
University of Rochester, Rochester, NY
Expected May 2015
May 2011
HEALTHCARE ADMINISTRATION EXPERIENCE
Abbott Northwestern—WestHealth, Minneapolis, MN
Administrative Resident
May 2014-August 2014
 Identified how Abbott Northwestern can leverage their unopened transitional care facility on the
WestHealth Campus to better readmission rates, length of stay, and clinical outcomes at Abbott
Northwestern. Determined the ideal patient mix for the facility and asses the best methods to
disseminate information about the facility to Abbott Northwestern staff.
 Assessed how WestHealth can leverage their newly built two-day nursing care suites to increase revenue,
surgical volumes, and profitable procedure mix in their ambulatory surgery center. Helped WestHealth
administration identify payment models and service offerings to attract non-Allina surgical partners to its
ambulatory surgery center and care suites.
 Assisted in creating and implementing an urgent care pilot position that will assist in connecting nonurgent patients with primary care providers. Helped program implementation team in identifying pilot
goals, metrics, and workflow.
Phillips Neighborhood Clinic, Minneapolis, MN
Process Improvement and Quality Research Chair
May 2014 – Present
 Serve as the research committee representative on the twelve-member, interdisciplinary administrative
board. Attend bi-monthly board meetings.
 Manage process improvement and quality research at the clinic. Assist with the development,
implementation, and tracking of all research. Produce deliverables to assist board in decisions
surrounding patient care, clinic flow, and quality assurance.
 Manage all research initiatives at the clinic. Record and oversee all IRB and university requirements.
Serve as first point of contact for students and volunteers inquiring about research projects.
 Assist the board as needed to help patients and staff transition to new clinic location.
Clerk Coordinator
September 2013 – Present
 Assign and manage interdisciplinary care teams for the night. Facilitate and track patient flow through
communication with front desk, patient advocate, lab, pharmacy, and clinic coordinator. Utilize
organizational and communication skills to route clinic flow.
Community University Healthcare Center (CUHCC)
Graduate Consultant
February 2014 – May 2014
22.

Conducted and presented a detailed analysis outlining changes in volumes, patient demographics, and
competitors over a three year period. Created and presented a marketing plan to increase general
medical volumes in CUHCC’s service area.
University of Rochester Medical Center, Rochester, NY
Information Analyst
May 2011 – August 2013
 Used face-to-face recruitment methods to educate and enroll subjects for NIH-funded healthy pregnancy
study.
 Worked with physicians and clinic staff at obstetrical practices to facilitate and improve recruitment
efforts while maintaining clinic flow and patient satisfaction.
 Organized and executed obstetrical data abstraction from Rochester Metro Area practices.
 Documented and reviewed all medical complications for participants from six weeks pregnant to
eighteen months postpartum.
 Worked to maintain subjects’ adherence to study procedure and responsibilities.
University College London Hospital, London, England
Project Officer
September 2009 – December 2009
 Worked with Divisional Management Team in outpatient, diagnostic, and inpatient aspects of patient
care. Attended senior management meetings.
 Led two audits for the Trust’s Endoscopy Unit, analyzing clinic data regarding patient appointment times
and comfort level during procedures.
University of Minnesota Orthopedic Clinic, Minneapolis, MN
Office Assistant
Summers 2008, 2009
 Assisted with the transition from plain radiograph to digital imaging, as well as with directing patients’
queries, assisting doctors with research projects, and triaging patient calls as needed.
ADDITIONAL EXPERIENCE
University of Minnesota MHA Alumni Association/Foundation
Graduate Assistant (MHA Alumni Relations)
September 2013 – Present
 Complete various projects to increase Association/Foundation's sustainability and visibility in the
community; maintain Association/Foundation's communication with students, alumni, community and
faculty of the MHA program; and help organize and promote ACHE Quarterly Speaker Series.
University of Rochester Medical Center, Rochester, NY
Research Assistant (Center for Research Support, Strong Memorial Hospital)
May 2010 – April 2011
 Assisted with research studies, including recruitment, data collection, transcription, and analysis.
 Wrote and distributed official consent forms for both study participants and participating hospitals.
LEADERSHIP EXPERIENCE
University of Minnesota, School of Public Health, Minneapolis, MN
MHA Class of 2015 Alumni Class Representative
May 2014 – Present
 Work to foster relationships between the Class of 2015 and the alumni network, informing the class of
any opportunities to network or work with alumni on projects.
University of Minnesota, School of Public Health, Minneapolis, MN
MHA Class of 2015 Fundraising Chair September
September 2013 – May 2014
 Organized and conducted all fundraising activities to raise money for the Class of 2015’s graduation
dinner and class gift.
University of Rochester, Rochester, NY
President – Delta Gamma Sorority
Varsity Member – Women’s Volleyball Team (NCAA Division III)
23.
December 2009 – December 2010
HEIDI HAYES
Phone: 612-802-9964; E-mail: [email protected]
www.linkedin.com/in/heidilhayes
AREAS OF INTEREST
Collaborative Masters in Health Administration student with a demonstrated record of success leading people to
results, optimizing processes, and communicating with varied stakeholders. Prepared to contribute problem
solving, strategic planning, negotiation, and project management talent, along with healthcare system knowledge,
to a healthcare delivery or consulting organization.
EDUCATION
Master of Healthcare Administration (MHA)
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Bachelor of Arts – Economics (Honors, Summa Cum Laude)
University of Arizona, College of Social and Behavioral Sciences, Tucson, AZ
 Minor: Pre-Healthcare Profession
Expected May 2015
December 2007
Non-degree Seeking Student
May 2008 – October 2010
Olympic College, Bremerton, WA
 Post-bachelor’s coursework: Microsoft Excel Specialist, Microsoft Access, Vector Calculus
HEALTHCARE ADMINISTRATION EXPERIENCE
CentraCare Health, Saint Cloud, MN
Administrative Resident
May 2014 – Present
 Studied and recommended a strategic plan for critical access hospital emergency services
 Planned a restructuring of hospitalist joint venture in order to reduce net cost to two hospitals
 Recruited a multidisciplinary ethics committee, wrote its operating policy, and organized education
 Participated in physician recruitment and contracting
Harrison Medical Center, Bremerton, WA
Human Resources Assistant
May 2008 – October 2008
 Processed new employee paperwork for benefits enrollment and employee files
 Provided customer service to prospective and current employees by team problem solving
 Assumed benefits administration duties while Benefits Specialist was on leave of absence
 Coordinated employee recognition programs; revised the corporate tuition assistance program
 Produced a pay-per-performance study for use during nursing union negotiations
ADDITIONAL EXPERIENCE
Department of Health Policy & Management, University of Minnesota
August 2013 – Present
Health Economics Research Assistant
 Economic modeling of health insurer self-selection to participate in insurance marketplaces
 Researching new insurer attributes and health plans offered in individual and SHOP exchanges
Precept Wine, Seattle, WA
August 2013 - April
2014 Compliance Consultant
 Compliance administration to support the addition of new business functions
 Advisor to executive team on the impact of state, federal, and international regulations on wine sales &
marketing
 Expanded production and sales to British Columbia by establishing Canadian entity and licensure
24.
Precept Wine, Seattle, WA
November 2010 – July 2013
Pricing & Compliance Manager
 Managed wine supplier pricing to 150+ distributor partners US and international markets
 Tracked regulatory changes which pertain to wine sales and which alter how business is conducted
 Created a Pricing & Compliance Assistant position; hired, mentored, and managed this individual
 Designed incentivized pricing programs intended to affect end consumer pricing
 Managed state and federal label regulatory compliance on new products
 Implemented changes to pricing strategies and communications with retail and distributor partners due
to changes in state laws
 Put into effect GS1 standards based on identified packaging inconsistencies
 Re-envisioned pricing cycles to align with business needs including improving documentation and
communication methods
 Advise sales teams on pricing design for regional and national wine programs with retail and restaurant
chains
LEADERSHIP EXPERIENCE
University of Minnesota, MHA Program, Minneapolis, MN
Board Member [Treasurer]
University of Arizona Alumni Association, Seattle, WA
Seattle SeaCats Board Member
USS Henry M. Jackson, Silverdale, WA
Family Readiness Board Member [Treasurer]
September 2013 – Present
August 2012 – August 2013
September 2009 – October 2011
University of Arizona Equestrian Team, Tucson, AZ
Captain and Equitation Coach
August 2005 – December 2006
University of Arizona Medical Center, Tucson, AZ
Emergency Department Volunteer
September 2005 – December 2007
HONORS/AWARDS
Emery Global Health Case Competition, Minneapolis, MN
January 2014
 Member of interdisciplinary team who together developed a proposal for sanitation improvement in
Western China and Sub-Saharan Africa (3rd Place at local competition)
CLARION Case Competition, Minneapolis, MN
January-April 2014
 Member of interdisciplinary team who together developed a congestive heart failure service line at an
integrated hospital and clinic (1st Place at local competition, 4th Place at national Competition)
Douglas Bean Hospital & Healthcare Scholarship
September 2013
Honors Thesis in Economics
December 2007
Making Good Health Unaffordable: Price Disturbances in the Market for Medical Care in the United States
Research Project in Econometrics
Determinants of Healthcare Expenditures
November 2007
25.
KATE JENSEN
[email protected] (770) 880-1742
https://www.linkedin.com/in/katejensen
AREAS OF INTERST
Population health management, business strategy and development, process improvement, program
evaluation, integrative leadership, and healthcare information technology.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Bachelors of Arts—International Studies
Emory University, Atlanta, GA
Expected May 2015
May 2011
HEALTHCARE ADMINISTRATION EXPERIENCE
Fletcher Allen Health Care—University of Vermont Medical Center, Burlington, VT
Administrative Resident
May 2014 – August 2014
 Conducted an evaluation and assessment of the effectiveness of the Transforming Primary Care
Initiative, a patient-centered medical home model, implemented at eleven primary care facilities.
 Performed statistical and cost analysis of fifteen key metrics during the pre- and postimplementation period from 2010 to 2014.
 Analyzed physician performance and patient outcomes related to process and outcome measures to
determine the overall outcomes and effectiveness of the Transforming Primary Care initiative.
Allina St. Francis Regional Medical Center, Shakopee, MN
Student Consultant
January 2014 – May 2014
 Completed a root-cause analysis of 30-day readmission rates for congestive heart failure patients at
St. Francis Medical Center.
 Developed recommendations and business case to alleviate potentially preventable readmission
rate by focusing on inpatient cardiac rehab, diuretic management, medicine reconciliation, and new
CPT care management codes.
 Presented findings and recommendations to senior-level executives for further consideration.
ADDITIONAL EXPERIENCE
Minnesota Department of Health, St. Paul, MN
Student Epidemiologist, Vector-Borne Disease Unit
September 2013 – May 2014
 Responsible for investigation and reporting for cases of Lyme Disease in Minnesota. Responsible for
collecting and tracking information on Minnesota residents who tested positive for Lyme Disease.
 Engaged with fifteen different hospitals and health systems to collect relevant information on
patients reported to the health department. Interacted with individuals from different specialties
from doctors and nurses, to infection prevention officials and laboratory scientists.
26.

Completed patient follow-up with phone call and informational interview to determine possible
exposure location and burden of disease. Input data into state database to monitor and track trends
related to Lyme Disease occurrences in Minnesota.
Centers for Disease Control and Prevention (CDC), Atlanta, GA
Public Health Associate Program (Louisiana Dept. of Health & Hospitals)
2011 – 2013
Year 1 Assignment: Chronic Disease
 Participated in strategic planning process and structural realignment of Chronic Disease Prevention
and Control Unit. Involved with the development of the state business plan for chronic disease
prevention and alignment of state chronic disease programs.
 Member of the Louisiana Council on Obesity Prevention and Management policy workgroup.
Collaborated with community partners to establish healthier schools by promoting school
compliance with recommended fitness and nutrition guidelines.
 Expanded policy work related to obesity, nutrition and physical activity. Contributed to state
legislative reports. Assisted with grant writing activities and community health assessments through
funding from the Community Transformation Grant.
Year 2 Assignment: Emergency Preparedness
 Coordinated multi-agency staff roster and schedule for the regional emergency medical shelter
opened in times of disaster. Linked governmental agencies with hospitals, non-profits and
universities to collaborate in the planning and preparation for the shelter.
 Served as Logistics Chief and Scribe at the medical special-needs shelter during Hurricane Isaac.
Managed shelter inventory and supply requests to meet patient demand. Prepared reports to
provide information to high-level officials and the public.
 Conducted community outreach activities on hurricane preparedness and the flu season. Recruited
businesses and schools to participate as points of dispensing in the event of a large-scale
bioterrorism outbreak as part of the Community Readiness Initiative.
Research Assistant Department of Sustainability
2010 – 2011
 Reviewed government documents on sustainability initiatives to assess practical application and
implementation at the CDC.
 Planned events for National Recycling Month for the Go Green, Get Healthy! Initiative.
 Member of Green Conferences workgroup. Created fact sheets and informational brochures on
sustainable business practices for use at conferences.
LEADERSHIP & VOLUNTEER EXPERIENCE
Community Stewardship Initiative Chair (2013 – present)
Common Grounds Interdisciplinary Graduate Student Collaborative Student Consultant (2013 – present)
Ronald McDonald House Twin Cities Program Volunteer (2013 – present)
Girl Scouts of East Louisiana Troop #10225 Leader (2011 – 2013)
Alpha Phi Omega Service Fraternity—Parliamentarian (2009), Fellowship Chair (2010)
Emory Wesley Fellowship – Fellowship Chair (2010), Missions Chair (2011)
HONORS/AWARDS
Kruse Scholar for Integrative Cross-Sector Healthy Community Leadership (2014)
Distinguished Service Award, Alpha Phi Omega Delta Kappa (May 2011)
27.
HANNAH L. JOHNSON
[email protected]; 715-297-4758
www.linkedin.com/in/hannahljohnson
AREAS OF INTEREST
MHA student with a patient first mentality and leadership experience in healthcare settings that involved
quality improvement, strategic planning, and system operations. Seeking an administrative fellowship in a
healthcare system with a strong interest in business strategy and development, process improvement, and
project management.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
 MHA Class of 2015 Graduation Representative
Expected May 2015
Bachelor of Business Administration – Healthcare Administration (summa cum laude)
University of Wisconsin-Eau Claire, Eau Claire, WI
 Licensed Nursing Home Administrator, LNHA in the state of Wisconsin
May 2013
HEALTHCARE ADMINISTRATION EXPERIENCE
Mercy Health System, Janesville, WI
Administrative Resident
May 2014 – August 2014
 Mentored by health system Vice Presidents in clinical operations and management, quality
improvement and benchmarking, and project management
 Completion of a system-wide urgent care analysis reviewing utilization data, payer mix, market
share, staffing models, and cost-effective and innovative care models
 Facilitation of LEAN process mapping for hospital physician credentialing
 Analysis of emergency department supply charge capture for enhancing revenues and controlling
expenses
 Engagement in preparation for Joint Commission Survey, Heart Failure Accreditation Survey, and
Magnet Certification
Division of Health, Policy and Management, School of Public Health, University of Minnesota
Graduate Research Assistant (under Dr. Katie White)
September 2013 – Present
 Investigation of first-year pioneer accountable care organizations successes and failures for
MedPAC’s recommendations to Congress in 2014
 Research on ACO payment methodologies, beneficiary alignment, and population management
strategies
New Perspective Senior Living, Eden Prairie, MN
Health and Wellness Operations Intern
May 2013 – August 2013
 Mentored under the VP of Health and Wellness in the development of clinical operations and quality
excellence
 Engaged in the operations of twelve assisted living communities throughout the Midwest
 Assisted in the remodel of the clinical assessment to identify resident care levels and charges based
on acuity
 Participated in a clinical time study initiative using LEAN improvement tools to properly delegate
nursing time
28.
Mayo Clinic Health System, Chippewa Valley, WI
Administrative Intern
June 2012 – May 2013
 Worked under the direction of the Senior Services Director in both long-term care and acute care
administrative practices including budgeting, compliance, and operations
 Drafted business proposal for a Department of Geriatrics that expanded geriatric services in
northwest Wisconsin including market analysis, organizational structure, staffing model, and pro
forma conduction
 Developed the Music and Memory Certification Program bringing iPods to residents to reduce pain
and anxiety
 Participated in both annual and complaint CMS surveys using knowledge on state and federal
regulations
 Organized an employee accountability and empowerment program (PRIDE) to improve satisfaction
scores and promote employee engagement
LEADERSHIP EXPERIENCE
Alpha Xi Delta Fraternity, University of Wisconsin-Eau Claire
Membership Vice President
January 2011 – January 2012
 Oversaw the recruitment and retention program for a chapter of 40 women
 Led a recruitment workshop to educate women about professionalism and effective communication
 Dedicated volunteer time and fundraising efforts for the Autism Speaks Organization
 Held additional positions of Academic Achievement Chair and Wellness Chair
HONORS/AWARDS
CHAASE Award Winner - Most Innovative Long-Term Care Initiative of 2012-2013
Mayo Clinic Quality Fellow – Bronze Level Certification
Slaymaker-Kinsey Academic Achievement Award
Edgar High School Valedictorian
29.
2013
2013
2012
2009
DERRICK KEDDINGTON
[email protected]; 801-928-1766
www.linkedin.com/in/derrickkeddington
AREAS OF INTEREST
Operations – Strategic Planning – Patient Experience
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Expected May 2015
Bachelor of Science – Human Movement Science and Business
Utah State University, College of Education and Human Services, College of Business, Logan, UT
May 2013
HEALTHCARE ADMINISTRATION EXPERIENCE
University of Utah Hospitals and Clinics, Salt Lake City, UT
Administrative Intern
May 2014 – August 2014
 Performed a gap analysis on pharmacy services in regard to increasing the percent of internal
prescription capture
 Created and administrated a survey aimed at understanding patient, provider, and management
expectations regarding exceptional patient experience in outpatient clinics
 Worked with an executive director and the associate dean of research to plan and present a
workgroup at the health care transformation symposium around clinic space design
 Created a space needs assessment for the neurosciences service line, including the gathering of
input from various stakeholders
 Formulated recommendations and an implementation plan to collaborate and engage physicians
and patients in ambulatory clinic design to optimize space utilization, while working to improve
exceptional patient experience, quality care, and financial strength of University of Utah Hospitals
and Clinics
Boynton Health Service, University of Minnesota, Minneapolis, MN
Administrative Intern
October 2013 – May 2014
 Investigated organizational requirements to become a health care home and communicated with
clinical and executive leadership teams to understand operational flow of clinical services
 Made a final presentation and recommendation to the clinical leadership team about the readiness
of Boynton Health Service to become a health care home
Tanner Memorial Clinic, Layton, UT
Administrative Intern
May – August 2013
 Created and implemented an asset tracking system for over six thousand assets across three
different clinics
 Located and tagged each asset while creating a master list for personal property tax purposes
 Researched and purchased asset tags from a vendor that provided the highest quality product
within the cost parameters set by the business operations supervisor
30.
Logan Regional Hospital, IHC, Logan, UT
Hospital Volunteer
January – April 2013
 Worked with operating room orderlies to turnover operating rooms, including the transportation of
patients
 Communicated with orderlies, doctors, nurses, and staff to ensure the best care possible while
following safety and privacy protocols
LEADERSHIP EXPERIENCE
Community Stewardship Initiative, University of Minnesota
September 2013 – Current
Subject Tutor, McNamara Academic Center for Student Athletes, University of Minnesota Sept. – Oct. 2013
Intramural Sports Supervisor, Utah State University
August 2011 – May 2013
A-Team Orientation Facilitator & Peer Mentor, Utah State University
January 2011 – May 2013
Ambassador, College of Education and Human Services, Utah State University
August 2012 – May 2013
ADDITIONAL EXPERIENCE
Recreation Supervisor, Centerville City
Math Volunteer, Wilson Elementary School
Customer Satisfaction Surveyor, Opinionology
Missionary, Church of Jesus Christ of Latter-Day Saints
Eagle Scout
April – August 2010, May – August 2012
November 2010 – May 2012
May – July 2011
April 2008 – April 2010
November 2007
HONORS/AWARDS
Cum Laude – Utah State University
May 2013
Dean’s List – Utah State University
Fall 2010, Spring 2011, Spring 2012, Fall 2012, Spring 2013
Joe E. and Elma Whitesdes Scholar-Athlete Honoree
Spring 2008
Dean’s Scholarship
2007 – 2011
ConocoPhillips Undergraduate Scholarship
2007 – 2013
Holly Frontier Undergraduate Scholarship
2007 – 2013
31.
MICHAEL T. KOCH
(262) 894-5916; [email protected]
linkedin.com/in/michaeltkochmha
AREAS OF INTEREST
Interested in operations management, quality improvement, and public health outreach. Focused and taskdriven with considerable experience working in a team setting. Demonstrates strong leadership through
effective communication and management skills to increase efficiency; ACHE Student Associate.
EDUCATION
Master of Healthcare Administration (MHA)
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Expected May 2015
Bachelor of Arts – Management and Public Health
May 2013
University of Minnesota-Twin Cities, Carlson School of Management & School of Public Health, Minneapolis, MN
HEALTHCARE ADMINISTRATION EXPERIENCE
St. Cloud Hospital, CentraCare Health, St. Cloud, MN
Administrative Resident
May 2014 – August 2014
 Developed comprehensive smoking cessation resource for providers and patients.
 Collaborated with the Tobacco Cessation Group of CentraCare Health in utilizing resources from
“Clearway MN” and “QuitPlan.”
 Worked with “Crave the Change” Smoking Cessation program to develop education plans for
providers.
 Participated in hospital and system level meetings from division operations to executive board
councils.
 1:1 development discussions with professionals ranging from nurses to system executives; attended
a Management of Aggressive Behavior in Health Care development conference.
Allina Health, Minneapolis, MN
Graduate Consultant
March 2014 – May 2014
 Researched and developed recommendations to integrate services between the Penny George
Institute for Health and Healing and Mother Baby clinical service lines.
 Prepared and presented recommendations to managers and directors of the inpatient service lines.
ResDAC, Research and Data Assistance Center (CMS Contractor), Minneapolis, MN
Administrative/Office Assistant
May 2012 – August 2013
 Managed ResDAC Help Desk database by monitoring and assigning Medicare and Medicaid data
requests.
 Effectively managed Medicare and Medicaid Data Workshops by assisting the coordinator with
presentation preparation and assistance to participants.
 Assisted in the development of the ResDAC website through variable and code table entry of CMS
info.
 Delivered timely literature reviews of Medicare and Medicaid data requests.
 Expanded online resource articles to allow for access of Medicare and Medicaid tutorials to the
public.
32.
UnitedHealth Group, Minnetonka, MN
Externship (Diversity Externship Program)
June 2012 – August 2012
 Participated in business development sessions designed to further expertise on the health care
industry; networked with fellow externs, interns, and employees to gain a better understanding
healthcare management trends.
ADDITIONAL EXPERIENCE
University of Minnesota College of Pharmacy, Minneapolis, MN
Office Process Improvement Worker
Child and Family Centers of Excellence, Waukesha, WI
Classroom Assistant (2 ½ year old classroom) – 80 Hours
Special Olympics Wisconsin, Waukesha, WI
Team Manager and Assistant
August 2013 – Present
May 2009
September 2005 – May 2008
HONORS
The Balanced Man Scholarship, Sigma Phi Epsilon Fraternity
Palermo Villa Scholarship for Academic Excellence, Palermo Villa, Inc.
UnitedHealth Group Diversity Externship Award, UnitedHealth Group
33.
Year Received: 2009
Year Received: 2009-2012
Year Received: 2012
GRANT D. LARSON
[email protected]; 651-231-6843
www.linkedin.com/in/grantdlarson
AREAS OF INTEREST
Operations, Business Development, Business Intelligence, Strategic Planning and Finance.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Expected May 2015
Bachelor of Arts – Business Administration (Emphasis: Finance and Management)
Augustana College, Sioux Falls, SD
May 2013
HEALTHCARE ADMINISTRATION EXPERIENCE
Ridgeview Medical Center, Waconia, MN – Administrative Resident
May 2014 – August 2014
 Created productivity dashboards for each clinical department throughout the organization. Worked
with the managers and directors of each area to establish their productivity metric, learned how to
navigate payroll, financial, and EMR systems to receive the necessary information, and developed
each individual dashboard to fit their needs.
 Worked closely with the Vice President of Ambulatory Services. Had the opportunity to shadow
during physician interviews, service line meetings, board meetings, and all-staff meetings.
 Experienced many areas of the hospital through department job shadowing in nutritional services,
environmental services, imaging, operating room, laboratory, ambulance, and emergency
department.
Life Time Fitness, Chanhassen, MN – Risk Management Coordinator
March 2013 – Present
 Worked with the Risk Management Team helping with certificate of insurance requests, bond
requests, and general risk management questions.
 Assisted in the transition between fire safety vendors by managing installation of new remote
dialers in 100+ clubs. Aided two different vendors with installation while staying on tight schedule
deadlines. Fostered communication to ensure each project got done timely, efficiently, and correctly
to ensure monitoring of our system would be streamlined after cancellation of the past vendor.
 Completed projects including eye wash station audit, security system audit, writing communications
for our annual safety month, constructing evacuation maps, and updating database for reporting
incidents.
Sanford Health, Sioux Falls, SD – Administrative Intern
January 2012
 Helped the Sanford Children’s Specialty Clinic prepare for a transition to becoming a Preferred
Provider Organization. Assisted by developing and completing a database to hold all employee
records to ensure compliance with codes that are necessary to be compliant with to become a PPO
 Shadowed administrators such as the Director of Sanford Children’s Specialty Clinic, the Vice
President of Women and Children Clinics and the Chief Operating Office of the Sanford Hospital.
 Volunteered with patient transport at Sanford Children’s Hospital (2010-2012)
34.
ADDITIONAL EXPERIENCE
American College of Healthcare Executives – Member
September 2013 – Present
Community Involvement Programs, Minneapolis, MN – Personal Care Assistant (PCA) May 2010 – Present
Modern Woodmen of America, Hastings, MN – Financial Representative Intern
May – December 2011
Augustana College, Sioux Falls, SD – Campus Safety/Commons Desk Worker
September 2009 – May 2012
Bloomington Legion, Bloomington, MN – Youth Pitching Coach
May 2012-August 2012
INTERCOLLEGIATE ATHLETICS
Augustana College Division II Varsity Baseball
2009 – 2013
 Division II All Academic (2011-2013); All-NSIC Academic Team (2011-2013); Baseball Scholarship
35.
SWETA LEUNG
[email protected] | 763.744.7245
www.linkedin.com/swetaleung/
AREAS OF INTEREST
Hospital and Physician group Operations; Strategic Planning; Process and Quality Improvement.
EDUCATION
Master of Healthcare Administration/Master of Business Administration
University of Minnesota-Twin Cities, Minneapolis, MN
Bachelor of Science – Clinical Laboratory Science
University of Minnesota-Twin Cities, Minneapolis, MN
Expected May 2016
December 2009
HEALTHCARE ADMINISTRATION EXPERIENCE
Sutter Maternity & Surgery Center, Santa Cruz, CA
Administrative Resident
May 2014 – August 2014
 Provided recommendations and an implementation plan to result in a statistically significant
increase in Ambulatory Patient Satisfaction scores. Recommendations addressed all aspects of
patient experience including; surgery scheduling; pre-registration process; admission process; and
the environment of care.
 Analyzed key drivers of HCAHPS scores and provided recommendations for improving and
sustaining patient satisfaction scores.
 Completed an in-depth root cause analysis to identify causes for delays in first-surgeries of the day.
Developed and implemented a daily management board to aid in real-time tracking and action
planning.
 Analyzed colonoscopy and pain management procedures’ current turnover times, determined areas
for improvement, and devised an action plan to decrease turnover time and consequently increase
efficiency and throughput.
Allina Health, Minneapolis, MN
Microbiology Instructor
November 2012 – August 2013
 Developed course syllabi and lecture materials geared to prepare graduates of the Medical
Technician program at North Hennepin Community College to successfully perform diagnostic
microbiology tests
 Managed the online portal of the Applied Microbiology course designed to enhance student rotation
experience
 Taught more than 25 students on the theoretical and practical application of diagnostic
Microbiology
 Created and administered assessments to evaluate students in conceptual and technical knowledge
and skills
Medical Lab Scientist
December 2009 – August 2013
 Accurately and efficiently identified and performed susceptibility testing on microorganisms
isolated from patient specimens in accordance with established procedures
 Wrote and implemented procedures on the operation of BDTM Innova; trained fellow co-workers
 Redesigned the in-house education program to enhance student rotation experience
36.
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Responsible for the scheduling, management, and evaluation of more than 40 Associate’s and
Bachelor’s degree level students
Effectively communicated with physicians, nurses and other lab clients to accurately relay patient
results
Identified and enabled problem resolution by collaborating with co-workers and customer service
representatives
Served as an integral member of multiple Lean Teams working to improve laboratory workflow and
promote faster turnaround times
University of Minnesota, Department of Genetics, Cell Biology and Development
Research Assistant
November 2007 – December 2009
 Research Topic – Correction of Severe Combined Immunodeficiency through lentiviral transduction
of Artemis protein
 Analyzed 1 kilobase of human DNA to characterize the endogenous Artemis promoter with the use
of Luciferase and Renilla dual reporter assays
 Developed more than 30 unique lentiviral DNA vectors through PCR and restriction enzyme cloning
methods
 Performed Luciferase, Bradford, Northern, and Western assays to test DNA and protein expression
levels
 Grew and maintained human and murine tissue culture cell lines
PUBLICATIONS & CERTIFICATIONS
1. Multhaup, M. M., S. Gurram, et al. "Characterization of the Human Artemis Promoter by
Heterologous Gene Expression In Vitro and In Vivo." DNA and Cell BiologyX.XX (2011): Print.
Certified Medical Technologist, ASCP Board of Certification
37.
April 2010
EMILY A. LEVIN
[email protected]; (219) 680-6564
www.linkedin.com/in/emilylevin1
AREAS OF INTEREST
Process and quality improvement; strategic planning; hospital and ambulatory care/operations; financial
management; community service; and pediatric and maternal healthcare.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Bachelor of Arts – Chemistry (Minors: Biology, Music Studies)
Indiana University, College of Arts and Sciences, Bloomington, IN
Expected May 2015
May 2013
HEALTHCARE ADMINISTRATION EXPERIENCE
Norton Healthcare, Louisville, Kentucky
Postgraduate Intern
May 2014 – Present
 Coordinated a team of professionals to improve current patient care communication processes,
utilize the extent of technological capabilities, and develop new methodologies around workflow to
increase patient satisfaction scores specifically in regards to nurses’ responses to call lights
 Assisted in managing an undergraduate intern and supported his project by creating a data log and
conducting a statistical analysis on the final data; aided in training volunteers who collected data
and in piloting a volunteer role to provide information to newly admitted patients and families
 Assisted in analyzing data and writing a proposal for the development of a discounted clinic in West
Louisville, an area of high poverty, increased crime rate, poor health, and low educational
attainment
 Participated in a group of professionals from a variety of industries to collaborate on an initiative to
bring more jobs and employment opportunity resources to West Louisville residents
 Advocated for increased use of recycling throughout Norton Healthcare and to significantly decrease
the amount of Styrofoam used system-wide; researched different alternatives and provided
recommendations for improving waste management, including a financial analysis supporting the
advantages to recycling
 Collected observational data and interviews of a pediatric Neurology group, specifically assessing
patient rounding and consulting, and identified opportunities for increased efficiency
 Analyzed NICU data that encompassed standard cost and cost buckets by physician in order to
identify areas of opportunity for cost reduction
 Collaborated with the Children’s Hospital Foundation Development Coordinator to discuss the
current process of a school-based fundraiser that focused on raising money for PICU patients and
provided recommendations for a specific audience to lead and operationalize the program
 Volunteered in the NICU, specifically children with Neonatal Abstinence Syndrome (NAS)
 Participated in public fundraising events through the Children’s Hospital Foundation
Phillips Neighborhood Clinic, Minneapolis, MN
Community Health Worker
September 2013 – Present
38.
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Researched healthcare plan options for patients based on their economic constraints, marriage
status, number of dependents, age and location
Gathered further information for life necessity benefit programs for individuals with dependents,
such as food stamps and energy assistance
Participated in community outreach by tutoring children mainly of Somali decent at a local county
library
Indiana University Health Bloomington Hospice Program, Bloomington, IN
Volunteer/Coordinator
May 2011 – May 2013
 Engaged with patients and providing support for caregivers and family members
 Explored additional training and skills by being proactive in attending monthly seminars in order to
learn how to better assist and support patients and their families
 Coordinated volunteers for the annual “Light Up A Life” holiday event in memory of patients who
had passed
 Assisted with basic direct care duties, such as moving and turning patients, with the assistance of a
licensed professional nurse
Indiana University ER Summer Volunteer Program, Bloomington, IN
Volunteer/Student Observer
June 2011 – August 2011
 Monitored patient satisfaction and room preparations for incoming patients
 Analyzed patient flow and the overall operations of the Emergency Department
 Examined physician-patient relationships by observing appointments and shadowing providers
 Experienced community health and various socio- and economic backgrounds within the hospital’s
geographic market
ADDITIONAL EXPERIENCE
Barlow/McCarthy – Northeast, LLC, Plymouth, MA
March 2014 – Present
Data Analyst
 Conducted qualitative data analyses and collaborated with a principal of the company to construct
and design a final report for clients
Leonie Moyle Genetics Research Lab, Bloomington, IN
Undergraduate Research Assistant
2011 – May 2013
 Catalogued data collection and entry for projects focused on variation of complex genomic traits
 Effectively allocated and supervised the jobs of other undergraduates by providing daily tasks,
supervising data collecting techniques, facilitating database logs, and designing work schedules
 Collaborated with Post-doctoral and Ph.D. candidates to better understand the analytics and motive
for their individualized research
 Learned basic laboratory and analysis skills, such as PCR and crossing techniques
LEADERSHIP EXPERIENCE or (COMMUNITY SERVICE)
Social Chair, MHA Class of 2015
Executive Board Member/Founder, Mark LeVin Memorial
Active Member, Alpha Chi Sigma Professional Chemistry Fraternity
Counseling Staff Member/Advisor, Lake of the Woods Family of Camps
HONORS/AWARDS
Phi Beta Kappa Honor Society
Hutton Honor College
Indiana University Recognition Scholarship
AT&T Academic Scholarship
Orthodontics, Inc. Academic Scholarship
September 2013 – May 2015
December 2010 – Present
April 2010 – Present
June 2010 – August 2010
May 2013
January 2010
May 2009
May 2009
May 2009
39.
BRIAN LLOYD
[email protected]; (847) 612-1214
www.linkedin.com/in/lloydbrian/
AREAS OF INTEREST
Population health management, strategic planning and business development, innovation/technology,
marketing strategy, and operations management.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
 Honors: Van Steenwyk Memorial Fund Scholarship Recipient
Expected May 2015
Bachelor of Business Administration, Marketing & Psychology (Magna cum Laude)
May 2013
University of Wisconsin - Milwaukee, Milwaukee, WI
 Honors: Sheldon B. Lubar Scholarship Recipient, Business Scholar’s Program, Beta Gama Sigma
HEALTHCARE EXPERIENCE
Bay Area Medical Center, Marinette, WI
Administrative Resident
May – August 2014
 Clerkship project: Developed and implemented an action plan to help prevent prescription drug
abuse among patients and the community. The project was identified by the organization’s 2013
Community Health Needs Assessment and required significant collaboration among providers,
administration, pharmacy, patients, and various community stakeholders.
 Performed market analysis by service line DRG volumes and identified opportunities for growth
and expansion
 Participated in senior leadership meetings regarding litigation with the primary care network,
finalization of a strategic partnership agreement, and planning for an entire new campus/major
remodeling project
Phillips Neighborhood Clinic, Minneapolis, MN
Community Health Worker
September 2013 – Present
 Counsel patients on various state/federal aid and supplemental programs for which they may be
qualified
 Assist patients in completing application materials for programs; utilize Epic to input/retrieve
patient history
Fairview Health Services, Minneapolis, MN
March – May 2014
Graduate Consultant
 Assessed the laboratory results routing process of transferring results to the correct provider in a
timely manner
 Performed interviews with providers, administration, laboratory representatives, and IT specialists
to determine the current and ideal process flow
 Researched best practices for laboratory processes and procedures, optimal EPIC routing schemes,
and effective solutions for provider in-basket management
 Presented recommendations and implementation plan to senior laboratory management at the
University of Minnesota-Medical Center
40.
City of Milwaukee Health Department, Milwaukee, WI
Health Communications – CHIP Intern
June – August 2013
 Prepared Crisis and Emergency Risk Communications (CERC) plans for possible events (heat health
advisory, water contamination, and food-borne illness outbreak). Plans included: Advisory
guidelines, resource lists, press release templates, message maps, & key messaging for social media
 Completed online training courses from the FEMA Emergency Management Institute
Community Healthcare Access Intern
July – August 2012
 Developed a conclusive survey about patient satisfaction. Personally interviewed and administered
the survey to over 100 patients at three different Milwaukee health clinics
 Analyzed the survey results and made suggestions for improvement in a comprehensive final report
Office of Undergraduate Research – University of Wisconsin-Milwaukee, Milwaukee, WI
Research Assistant – Health Communications (under Dr. Song)
January 2011 – May 2012
Topics: “Anti-smoking Intervention Game” and “Social Marketing to Children – Food Packaging”
 Data entry, organization, and analysis; Experiment scheduling and proctoring; Literature review
 Applied for and received a SURF grant to fund both research projects
 Presented research findings at the 2012 UWM Undergraduate Research Symposium
Columbia St. Mary’s Hospital, Milwaukee, WI
Marketing Intern
November 2011 – April 2012
 Maintained database for community outreach and education classes
 Assisted with writing editorial and advertising copy for the physician directory
 Ghostwrote Heart Secrets blogs geared towards women’s heart health
 Interviewed previous patients and composed their “success and satisfaction” stories for the hospital
website
LEADERSHIP EXPERIENCE
Graduate Assistant, UMN Division of Health Policy and Management
Social Committee Co-Chair, MHA Class of 2015
Student Member, American College of Healthcare Executives
Campus Ambassador/Peer Mentor, UW-Milwaukee
September 2013 – Present
May 2014 – Present
September 2013 – Present
May 2010 – May 2013
COMMUNITY SERVICE
Active Member, Community Stewardship Initiative
Community Health Worker, Phillips Neighborhood Clinic
Volunteer Staff, Jim Hodge 5K/10K & Menominee River Century Bike Ride
Breakfast Buddy, Jewish Family Services
Alternative Spring Break Volunteer, Habitat for Humanity
August 2013 – Present
September 2013 – Present
June 2014
May 2012 – May 2013
March 2011
41.
ELLIE L. MADISON
[email protected]; 612-867-6924
www.linkedin.com/in/ellielmadison
AREAS OF INTEREST
Driven MHA candidate with valuable project management, marketing and outreach, and performance
improvement experiences; interests in operations, service line leadership and development, patient safety
and quality improvement, and community health promotion in integrated delivery systems.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Bachelor of Arts, Majors: Economics and Psychology (Cum Laude)
Boston College, Chestnut Hill, MA
Expected May 2015
May 2012
HEALTHCARE ADMINISTRATION EXPERIENCE
Sutter Health, Tracy, CA
Administrative Resident
June 2014 – August 2014
 Shadowed leadership to gain exposure to regional business development, planning and operations.
 Designed and implemented “Safety Board” to increase communication and awareness among staff
and patients about Safety First initiatives, success stories, policies and tools.
 Designed, implemented and measured pilot “Daily Safety Check-In” and “Top 10 List” program to
increase communication and efficiency of patient flow and to address operational and safety issues.
 Designed, implemented and measured pilot “Good Catch” program to foster a culture of protection
in reporting safety issues and encourage learning from safety events.
 Built and proposed recommendations for hospital-wide implementation of Safety First initiatives.
 Administrative Team Member for Lean 5S Rapid Improvement Events.
 Participated in Sutter Tracy Community Hospital negotiations with California Nurses Association to
establish a contract, and experienced Memorial Medical Center's union election.
Community University Health Care Center, Minneapolis, MN
Problem Solving Student Consultant (Team Member)
February 2014 – May 2014
 Performed a root-cause analysis to understand decrease in utilization of general medicine services.
 Conducted a competitor analysis for the clinic’s service area.
 Developed a marketing plan to capture new patients and retain current patients.
Boston Medical Center, Boston, MA
Project Coordinator, Department of Surgery, Trauma and Acute Care Surgery
June 2012 – August 2013
 Developed electronic Acute Care Surgery database; tracking, analyzing and reporting Trauma and
Acute Care Surgery patient volume data.
 Marketed Trauma and Acute Care Surgery program via social media (blog, Twitter and Facebook)
and other traditional marketing channels.
 Created and managed IRB approved study to expedite and quantify the timing of clinical decision
making in the trauma bay to improve patient outcomes.
 Produced patient testimonial videos to market quality of surgical care and notable recoveries.
 Fostered and maintained relationships with referring facilities via follow-up and presentations.
 Prepared program for successful re-verification as Level 1 Trauma Center; compiled 3 years of data,
documents, and performance and program improvement initiatives.
42.
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Co-managed performance improvement initiatives, tracked progress to completion.
Created first Acute Care Surgery Annual Report: Summary report of Acute Care Surgery patient data.
Project managed Trauma Annual Report Calendar: photography, writing, layout and design.
Managed Trauma Surgery fund: transactions, donations, tracked balance, and coordinated
payments.
Boston Medical Center, Boston, MA
Administrative Intern, Ambulatory Operations
November 2011 – June 2012
 Performed Endoscopy time study to locate systematic gaps and facilitate efficient flow.
 Updated databases and spreadsheets; prepared letters, memos, forms and reports.
 Compiled program materials and managed schedules for fundraising, events, and seminars.
 Prepared presentations, notices, agendas and reports related to specific projects.
 Trained staff on master scheduling system and newly implemented technology.
 Assisted on quality improvement initiatives and revenue cycle maintenance.
HealthPartners Medical Group, Bloomington, MN and Regions Hospital, St. Paul, MN
Administrative Intern, Specialty Care
May 2011 – August 2011
 Shadowed Senior Vice President, attended leadership seminars, received executive level coaching.
 Built, proposed and implemented project designed to improve phone access at three clinics.
 Synchronized technological installations and coordinated physicians during clinic renovations.
 Audited discharge process for all in-patient units of Regions Hospital.
 Rounded on roughly 200 inpatients at Regions Hospital to locate systematic gaps and increase
patient satisfaction scores.
 Assisted in creation of single database for MD contact information.
 Monitored and analyze ophthalmologists’ on-call schedules to assess compensation.
 Generated method for tracking Primary C-Sections performed by HealthPartners physicians.
 Analyzed 40 expired patient charts in EPIC to determine cause of death post-discharge.
 Aided in concierge shifts by welcoming and assisting patients in clinic.
 Conducted informational interviews with executives to gain insight into hospital operations.
COMMUNITY SERVICE EXPERIENCE
Volunteer, University of Minnesota MHA Alumni Outreach Program
September 2013 – Present
Volunteer, Big Brothers, Big Sisters
September 2011 – May 2012
 Weekly mentor, role-model and tutor to “Little Sister”, a 10-year-old underprivileged child.
Intern, Massachusetts Society for the Prevention of Cruelty to Children September 2009 – May 2010
 Mentor, role-model and tutor for children ages 6-12, suffering from poverty, abuse and/or neglect.
LEADERSHIP EXPERIENCE
University of Minnesota, MHA Program
 School of Public Health Student Senate Vice President of Finance
 School of Public Health Student Ambassador
 School of Public Health Student Senate MHA Program Representative
 School of Public Health MHA Social Committee Member
HONORS/AWARDS
Howard Johnson Scholarship, University of Minnesota Foundation
MEMBERSHIPS
Active Member, School of Public Health Alumni Awards Committee
Active Member, American College of Healthcare Executives (ACHE)
Member, Women in Healthcare Management
43.
September 2014 – Present
January 2014 – Present
September 2013 – Present
September 2013 – Present
2013 – 2015
January 2014 – May 2014
September 2013 – Present
October 2011 – August 2012
BRUCE R. MANDELA
(Cell): 651-263-7975; [email protected]
www.linkedin.com/in/rwabasongabruce
AREAS OF INTEREST
Population health, operations management, patient safety & quality improvement, financial analysis and modeling.
EDUCATION
Master of Healthcare Administration
Expected May 2015
Master of Public Health – Public Health Administration and Policy
May 2014
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
 Awards: Best research presentation and abstract (Master’s level) at the School of Public Health (SPH) research
day 2014. Best Master’s Project Award in Public Health Administration and Policy (SPH). Barbara Ann Walton
Spradley Leadership Award (SPH). AAHU Science and treatment fellowship recipient, (University of California,
Los Angeles).
Bachelor of Medicine and Surgery
Makerere University, Kampala, Uganda
January 2011
HEALTHCARE EXPERIENCE
Minnesota Department of Human Services (DHS), St. Paul, MN
Graduate Student Intern
July 2014 – Present
 Develop and provide project narratives, timelines and proposals to Council members weekly.
 Conducting community mapping using the asset based model of the minority groups in Minnesota.
 Preparing project reports for the DHS Senior management team on health disparities.
 Conduct literature reviews and reported research updates in community mapping work group meetings.
Neighborhood Health Source, Minneapolis, MN
Administrative Intern
May 2013 – December 2013
 Developed mid-year clinical quality dashboards for providers and communication.
 Submitted Minnesota Community Measurements reports on colorectal cancer screening and Asthma
treatment.
 Alongside EMR Consultant, developed quality measures reference chart for providers.
 Drafted workflow improvement processes for patient care coordination in the FQHC Urban Health Network
pilot
 Abstracted data from Centricity for provider reports on D5 and hypertension audits.
 Developed EMR tools for the clinic to meet meaningful use requirements.
University of Minnesota Medical Center- Fairview, Minneapolis, MN
Administrative Intern
April 2013 – August 2013
 Developed the comprehensive Hospital Influenza control policy and program alongside Director of Infection
control.
 Investigated practices and analyzed data on infection control performance, submitted recommendations.
 Performed literature review of Influenza control programs in healthcare settings.
 Collected, analyzed and developed reports on rates of hospital acquired infections.
Baldwin Area Medical Center, Baldwin, WI
Student Consultant
February 2013 – May 2013
 Carried out process mapping of the various medication reconciliation practices in the clinics and Hospital.
 Worked with medical staff, IT Department and senior management to analyze the factors affecting medication
reconciliation practices at the facility and the possible remedies.
 Developed an implementation plan ensuring improved data sharing across the IT platforms, acceptable best
practices and accountability systems for the facility using lean management principles.
44.
PUBLIC HEALTH EXPERIENCE
Division of Health Policy and Management, University of Minnesota-Twin Cities
Research Assistant to Prof. Eva Enns
May 2014 – Present
 Conducted literature review on gaps in HIV care along the treatment cascade.
 Analyzing Hennepin County Medical Center HIV records to assess the gaps in care for HIV patients using SAS
9.4.
Teaching Assistant to Prof. Anne Barry and Prof. Katie White
June 2014 – Present
 Reviewed and updated the syllabus for PUBH 6755 (planning and budgeting for public health: online class),
PUBH 6527 (Health leadership and affecting change: MPH section) and PUBH 6727 (Healthcare leadership and
affecting change: MHA section).
Research Assistant to Prof. Kathleen Call
September 2013 – December 2013
 Performed literature review on patient provider communication and community IRBs, and developed logic
model, work plan and budget for community IRB initiative.
 Assisted workgroups comprised of community leaders, professors and physicians in development of
community IRB, and created proposal for funding of a community IRB initiative.
Pillsbury United Communities, Brian Coyle Center, Minneapolis, MN
Community Health Initiative Intern
May 2014 – Present
 Organized and coordinated the 5th Annual Cedar Riverside Health Fair (500 people and 44 organizations
attended), and developed marketing and communications material for the Health and Wellness program.
 Carried out research and evaluation of the Health and Wellness program activities.
Minnesota Department of Health, Minneapolis, MN
Graduate Student Worker
November 2013 – May 2014
 Analysis of enhanced HIV/AIDS reporting system dataset using SAS 9.3 to determine the predictors of HIV late
testing.
 Participated in development of health program to address HIV late testing in Minnesota.
Children’s Hospital, Minneapolis, MN
AAHU Science and treatment fellow
August 2013 –July 2014
 Presented to the congressional black caucus conference on HIV/AIDS needs of American black youth.
 Carried out literature review on Affordable care act, Ryan White funding and community HIV/AIDS Programs.
 Conducted an HIV/AIDS needs assessment of African born immigrants in Minnesota that was utilized by
Minnesota HIV planning council in development of strategic plan.
 Coordinated and hosted three-day HIV/AIDS training for providers and community health workers.
 Conducted focus group interviews with Community based organizations serving African Immigrant
populations.
LEADERSHIP EXPERIENCE
Graduate and Professional Students Association (GAPSA), University of Minnesota-Twin Cities
School of Public Health Senate Vice President and GAPSA Representative
January 2013 – May 2014
Boynton Student Health Advisory Committee, Saint Paul, MN
Volunteer
September 2012 – May 2013
Other Volunteer Experiences
Clarion Case Competition, Minnesota Public Health Association, Black Graduate Students Association, University of
Minnesota Medical Reserve Corps, Health Disparities Work Group, Mixed Methods Work Group
45.
Taryn O’Connell
(651) 324-4641; [email protected]
www.linkedin.com/in/tarynoconnell
AREAS OF INTEREST
2015 MHA graduate student with strong interests in operations, quality improvement, patient experience,
team leadership, and the intersection between healthcare organizations and the communities they serve.
HEALTHCARE ADMINISTRATION EXPERIENCE
Phillips Neighborhood Clinic, Minneapolis, MN
Strategy Co-Chair, Administrative Board
May 2014 - Present
The Phillips Neighborhood Clinic is completely student-run free clinic that provides a variety of healthcare
services to community members
 Advance the mission and endorse the vision of the clinic
 Maintain an understanding of all happenings related to the clinic
 Support other board members by assisting in projects and connecting them with resources
 Run biweekly board meetings
 Lead the clinic strategy team which is made up of the Community Relations, Finance, Education,
Human Resources, and Communications Chairs
 Act as the main point of contact, along with the Performance Co-Chair, between the Phillips
Neighborhood Clinic, University of Minnesota Physicians, and outside organizations
 Assist the Clinic Flow Committee in designing and implementing the clinic flow for the relocation of
the clinic
Clerk
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October 2013 – Present
Manage patient information: translate information about each patient from the Epic EMR onto the
white board that is used by all of the staff to determine important information about each patient’s
health status, care team, and waiting time.
Assign care team: determine and assign which type of providers each patient needs to see, and
assign them an advocate and/or translator to be with them for the remainder of the visit.
Manage patient flow: make sure that each patient is being care for in a timely manner, and address
in problems that may be occurring that interfere with the patient flow.
United Hospital, part of Allina Health, St. Paul, MN
Administrative Resident
June 2014 – August 2014
 Clerkship Project: developed a strategic plan for United Hospital on how to grow a vascular surgery
program that identified the appropriate physician panel to allow for emergency call coverage and
provide opportunity for patients in the east metro to receive high quality vascular care
 Assisted the process improvement team with the development and use of tools designed to assess
the discharge huddle process being implemented at the time, as well as the hand hygiene initiatives
in the hospital
Regions Hospital, St. Paul, MN
Student Consultant
Spring 2014
 Problem Solving Field Study Project: assessed the reason for low patient experience scores in the
birth center and made recommendations for improvement that included strategies for leadership
development, culture work, improvement in care for patients of diverse backgrounds, improvement
of coordination of care, and facility updates
46.
EDUCATION
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Master of Healthcare Administration
 MHA Class of 2015 Fundraising Representative
 MHA Class of 2015 Social Committee Member
 ACHE Student Member
University of Wisconsin-Madison, Madison, WI
Bachelor of Science – Psychology (certificate: African Studies)
Expected May 2015
May 2011
COMMUNITY SERVICE EXPERIENCE
United Hospital, St. Paul, MN
Emergency Department Volunteer
December – May 2014
Viva Nicaragua, Leon, Nicaragua
English Tutor
January 2012
Harriet Tubman Center, Minneapolis, MN
Community Advocate
November – December 2011
ICD Banquet – Intercultural Dialogues (ICD), University of Wisconsin-Madison
Banquet Planning Committee Member
SHAWCO, Cape Town, South Africa
Tutor
March – May 2011
January – May 2010
LEADERSHIP EXPERIENCE
Department of Psychology, University of Wisconsin-Madison
Teaching Fellow (Introduction to Psychology)
September – December 2010
 Planned lessons: created lesson plans with a co-teaching fellow to help first year introduction to
psychology students conceptualize material that had been taught during lecture.
 Created online questions: came up with virtual ways to assist the students in understanding lecture
material, and posted weekly questions to help them think about material in different ways. Gave
feedback to responses posted by students.
 Ran discussion sections: executed lesson plans with students each week, as well as conducting
activities aimed at getting the students better acquainted with each other and us. Also, answered
any questions relating to psychology or life at the university in general.
 Provided a positive mentor: gave the students a peer mentor who could help them adjust to life at a
large university. Was available by email at almost all times to answer questions and give advice.
47.
JON SHIPLEY
Mobile: (651) 328-9339; [email protected]
www.linkedin.com/in/jonshipley
AREAS OF INTEREST
Operations (clinical and general), service line leadership, patient experience, emergency management,
process/quality improvement, and strategy.
PROFESSIONAL COMPETENCIES
Project Management:
 Oversaw all aspects of the successful completion of numerous project lifecycles, from inception and
design to implementation and rollout. Resourceful and adaptable, exercising superb leadership and team
playing skills.
 Project manager for $300K+ tactical communication system program. Implemented organizations first
ever networked communication system, ensured organization relevance and future capabilities.
 Managed the defensive system suite maintenance/development program for $1.6B in government assets,
for the lowest density, highest demand aircraft in the U.S. Air Force.
 Led accelerated combat deployment program for 50 personnel and $450M+ in aircraft and equipment.
Aircraft, equipment and personnel arrived in theatre on time and combat ready.
 Flawlessly administered $1.5M travel and training budget in support of U.S. and International partners.
 Deployed Director of Operations responsible for the real-time mission planning, allocation and direction
of over $600M in equipment/aircraft and 60 personnel in support of rapidly changing ground operations.
 Helped design and create Minneapolis VA Health Care System’s first managed care department.
Streamlining operational and administrative processes; ensuring accountability, integration,
management and timeliness of care for over 44,000 annual Veteran referrals.
Leadership/Supervision:
 A superior leader with demonstrated performance in high-pressure environments. Improved
organizational performance through hands-on training and a leadership approach that emphasized
decision-making through active listening.
 Led an inter-professional team of 30 people, nine different specialties, integrated across four offices in
the planning, logistics, tactics and execution of 30+ worldwide projects.
 Expertly managed and motivated 55 personnel including commissioned and non-commissioned officers;
earned a reputation for firm, yet compassionate mentorship.
 Led the only U.S. and South Korean Air Special Operations planners in South Korea with the operational
planning and integration of 41 aircraft into the theatre wide strategic plan.
 Responsible for the development, training, standards and evaluations, tactics/techniques/procedures,
scheduling and mentorship of 17 Electronic Warfare Officers.
 Handpicked to represent the unit’s authority and reputation at conferences, exercises and operations;
distilled complex material into clear and concise presentations, including a statement of need paper for
Congress.
Problem Solving/Analytical:
 Consistently use keen analytical abilities and team-based, systems-oriented approach to facilitate
efficient and effective solutions. Critical thinker open to alternative views to optimize decision-making.
 Worked with internal and external logistics offices to identify and mitigate key friction points in the
personnel deployment process. Reduced process time by 16% and manpower requirements by 50%.
 Integrated technology and checklists into administrative performance report process. Standardized
processing and handling procedures for over 330 annual evaluations. Increased on-time and accurate
rate by 20%, to 92%. Became the best-practice for the Command.
48.
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Developed, tested and validated Tactics, Techniques and Procedures for emerging mission sets. Mitigated
risk to assets and personnel, integrated outside the box solutions to critical issues.
Created a comprehensive training, staffing and workflow assessment and recommendation for
Emergency Department triage to increase throughput, enhance customer service, staff engagement, and
eliminate wasted effort. Lauded by ED and facility leadership as a fresh and innovative approach.
Developed recommendation, implementation plan and financial feasibility model for novel kiosk
integration in registration and check-in process redesign for Epic EMR and new facility transition.
WORK/MILITARY EXPERIENCE
U.S. Department of Veterans Affairs, Minneapolis VA Health Care System, Minneapolis, MN
Administrative Intern
2014
Baldwin Area Medical Center, Baldwin, WI
Student Consultant
2014
U.S. Air Force
2006 – 2013
16 Special Operations Squadron, Cannon AFB, NM
 Acting Chief of Plans, Tactics, Intelligence, Mobility (2013); Chief Electronic Warfare Officer (2013);
Director of Tactics (2012); Plans Officer (2011 – 2012); AC-130H Electronic Warfare Officer (2011-2013)
4 Special Operations Squadron, Hurlburt Field, FL
 Plans Officer (2010-2011); Acting Director, Commanders Administrative Support Staff (2008-2010);
AC-130U Electronic Warfare Officer - EWO (2007-2011)
12th Flying Training Wing, Randolph AFB, TX
 Navigator Trainee – Electronic Warfare Specialization (2006-2007)
Captain (0-3) – Honorable Discharge in 2013
 Selected Awards: Air Medal (x4), Air Force Commendation Medal (2x); Iraq Campaign Medal (2 service
stars), Afghanistan Campaign Medal (2 service stars), NATO ISAF Medal
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Bachelor of Science – Aerospace Engineering (Minor: Military Studies)
Iowa State University, Ames, IA
Expected May 2015
May 2006
MILITARY TRAINING
U.S. Air Force Air University, Maxwell AFB, AL
2006 – 2010
 Squadron Officer School: Leadership, Management, Problem Solving and International Security
 Air and Space Basic Course: Leadership, Management and Team Building

Selected Training: AC-130H Electronic Warfare Transition (tested and validated new course), AC130U Electronic Warfare qualification, Undergraduate Navigator Training (Specialized in Electronic
Warfare), Middle East Orientation Course (MEOC)
49.
DAN E. SPRINGER
[email protected]; (801) 746-9373
www.linkedin.com/in/DanESpringer
EDUCATION
Master of Healthcare Administration (MHA)
Expected May 2015
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
 Leadership: MHA Class President (Class of 2015); President and Chairman of CLARION Interprofessional
Healthcare National Case Competition
Bachelor of Science – Exercise Science (Minor: Business Management)
June 2012
Brigham Young University, Provo, UT
 Leadership: BYU Healthcare Management Association Vice President and Internship Team Leader;
American College of Healthcare Executives Student Associate
HEALTHCARE ADMINISTRATION EXPERIENCE
Studer Group – Gulf Breeze, FL
Administrative Resident
May 2014 – August 2014
 Created strategic focus on healthcare industry trends and initiatives to allow senior leaders to
identify promising opportunities and also develop current offerings to partner organizations
Texas Health Resources – Presbyterian Hospital Plano, Plano, TX
Administrative Intern
September 2012 – August 2013
 Developed and presented business plan and financial analysis for new cardiac rehab program and
department which opened February 2014
 Created and implemented physician engagement plan, including a standardized physician rounding
and reporting structure, and increased visibility and accessibility of administration to physicians
 Reduced unnecessary pre-operative testing by forming and applying standardized pre-operative
testing guidelines with expected savings of over $75,000/year
 Facilitated process improvement projects and Lean Six Sigma rapid cycle improvement meetings
 Coordinated renovation, construction, development and opening of Cancer Support Community and
Comprehensive Diabetes Care on THP campus
Intermountain Healthcare (IHC) – Utah Valley Regional Medical Center, Provo, UT
Administrative Internship Director
January – September 2012
 Solely responsible for organizing, developing, and starting the internship program for IHC that has
provided internship experiences for 100+ students to date since February 2012
 Member of five-person cost savings initiative team responsible for generating over 700 ideas that
will lead to an expected savings of over $3 million through 2015
 Created, distributed, and analyzed patient surveys to improve PPQ and HCAHPS scores, performed
financial analysis for peritoneal dialysis machines, and many other projects
Hospital Corp. of America – Mountain View Hospital, Payson, UT
Administrative Internship Director
August 2011 – February 2012
 Managed team of four interns with responsibilities of hiring, training and project coordination
 Compiled data and created presentations for Utah Bureau of EMS resulting in emergency room
Trauma 1 designation and upgrade
50.
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Completed many projects including diabetes center pro forma financial statements and creating
more effective communication tools for patient satisfaction scores
LEADERSHIP EXPERIENCE
Division of Health Policy Management, University of Minnesota-Twin Cities
Graduate Research Assistant (for Program Director Dan Zismer, PhD)
August 2013 – Present
Topic: Measuring free cash flow in health systems – an accurate way of measuring financial viability and
future success
 Performed financial analysis on 40 national health systems and nine Minnesota systems with
associated comparisons of financial performance.
 Publication in Governance Institute with Dr. Dan Zismer and Carsten Beith of Cain Brothers
Missionary Training Center, Provo, UT
Teacher/Trainer
December 2009 – January 2011
 Trained over 150 full-time, volunteer missionaries in groups of 8-12 in areas of effective planning
and interpersonal, communication, and teaching skills. Chosen by supervisor as Most Influential
Teacher
VOLUNTEER EXPERIENCE
 IHC Operating Room Runner and Emergency Room Assistant- 64 hours of volunteer service
including transporting and assisting patients, cleaning rooms, and assisting orderlies
 Utah Special Olympics Medical Staff Volunteer contributing 15 hours of medical assistance
 American Cancer Society - Cancer Resource Center volunteer - provided general and medical
information for newly diagnosed cancer patients on available programs and resources
 Missionary – Led and trained over 65 missionaries in a full-time capacity for two years for LDS
Church in CA Carlsbad Mission
ACCOMPLISHMENTS
 2nd Place Winner of CLARION Interprofessional Healthcare Case Competition
 William Kreykes CLARION $5,000 Scholarship Recipient
 Eagle Scout
 Chosen and sponsored by BYU Career Services to attend 2012 ACHE Congress in Chicago
 Bryce Canyon Half-Marathon Finisher
 Awarded Certificate of Corporate Resolution from Texas Health Presbyterian Plano Board of
Trustees
51.
ERIKA R. SWENSON
[email protected]; 701-212-0812
www.linkedin.com/in/erikarswenson
AREAS OF INTEREST
Operations; Business and Program Development; Quality and Process Improvement; and Patient Experience.
EDUCATION
Master of Healthcare Administration
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Bachelor of Arts – Healthcare Management and Classical Studies
Concordia College, Moorhead, MN
Expected May 2015
May 2011
HEALTHCARE ADMINISTRATION EXPERIENCE
Abbott Northwestern Hospital, Minneapolis, MN
Administrative Resident
May 2014 – August 2014
 Work alongside physicians, surgical services leadership, and process improvement representatives
to recommend short and long term solutions for improving ambulatory surgery efficiencies
 Facilitate pilot for an ambulatory surgery fast track within the main operating room
 Manipulate and utilize surgical services volume, utilization, and scheduling data to drive decision
making
 Serve as a project manager for the Robina Foundation’s LifeCourse strategic plan for expanding late
life interventions to all diagnoses
Regions Hospital, St. Paul, MN
TruthPoint Volunteer
February 2014 – Present
 Interview patients real time to gather their feedback on physicians, nursing, and overall hospital
experience
 Identify if patients would benefit from service recovery and alert charge nurse of recommendation
University of Minnesota Physicians, Minneapolis, MN
Quality and Patient Safety Department Student Worker
September 2013 – Present
 Research, present and implement clinic best practice standards. Utilize project management skills to
co-facilitate initiative team work for medication refill process improvements
 Create and manage quality, community measures and patient safety dashboards
 Draft employee surveys and reports
Huron Consulting Group, National Locations
Clinical Operations Analyst
October 2011 – August 2013
 Assisted hospitals in process enhancements and change management
 Facilitated small and large scale decision-driven meetings including physicians, executives, and
clinical staff; designed and implemented interdisciplinary care rounds; and oversaw and provided
department wide and one-on-one presentations and trainings
 Enhanced clinical software systems by streamlining documentation and altering fields
 Created and executed process recommendations; built and managed detailed work plan for
functional areas
52.
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Huron Clinical Operations Innovation Network Methodology Advancement Winner -- for care
variation and interdisciplinary care rounds integration recommendation (2012)
Served as the Industry Trends Liaison for the Huron Clinical Operations Group, contributing to
discussions and providing timely healthcare changes and updates to project team (2012 – 2013)
Ridgeview Medical Center, Waconia, MN
Healthcare Administration Intern
May – August 2011
 Became familiar with responsibilities of management and related technology and completed
projects
 Mapped and analyzed patient flow and turnaround time
 Conducted market analysis for specified medical procedures and providers
Eventide, Moorhead, MN
Long Term Care Administrative Intern
January – April 2011
 Gained understanding with the administrator’s role, observed inner workings, and engaged in
projects and assignments, that included researching quality improvement software options, and
compiling market statistics on similar skilled nursing facilities
 Analyzed current customer satisfaction software contract, wrote sample survey, and suggested
alternatives
Concordia Dance Marathon, Concordia College, Moorhead, MN
Founder
March 2010 – April 2011
 Established collegiate chapter which raises awareness and support for the region’s Children’s
Miracle Network hospital: Sanford Health Children’s Hospital, Fargo, ND
LEADERSHIP & PROFESSIONAL DEVELOPMENT
Alumni Representative, Class Governance, University of Minnesota
Member, Community Stewardship Initiative, University of Minnesota
Student Member, American College of Healthcare Executives
Participant, Master of Healthcare Administration Mentorship Program
Vice-President, Student Healthcare Management Association, Concordia College
Captain/Member, Concordia College Women’s Soccer Team
2013 – Present
2013 – Present
2013 – Present
2013 – Present
2008 – 2011
2007 – 2010
LICENSURE
Licensed Nursing Home Administrator, National Assoc. of Long Term Care Administrators 2012 – Present
HONORS/AWARDS
 Honors Society (Present)
 James Hamilton Scholarship (Present)
 Theodore Heimarck Healthcare Management Award (2011)
 NCAA Postgraduate Scholarship (2011)
 3rd Team Academic All-American (2011)
 Peace Scholar (2010)
 Omicron Delta Kappa (2009 – 2011)
 Eta Sigma Phi (2008 – 2011)
53.
SANGEETA VIJAYAGOPALAN
(704) 779-7673; [email protected]
www.linkedin.com/in/sangeetavijayagopalan/
AREAS OF INTEREST
Analytical, detail-oriented, and ambitious healthcare administration student at the University of Minnesota with
experience working with a diverse patient population in outpatient clinics, hospitals and non-profit organizations.
A compassionate individual interested in population health, operations and quality and patient safety. Skilled in
SPSS, Stata, and Microsoft Word, Excel, PowerPoint and Outlook.
EDUCATION
Master of Healthcare Administration (MHA)
University of Minnesota-Twin Cities, School of Public Health, Minneapolis, MN
Expected May 2015
Master of Arts – Psychology
Northern Arizona University, Flagstaff, AZ
May 2012
Bachelor of Science – Exercise Science (Minor: Psychology)
University of South Carolina, Columbia, SC
May 2010
HEALTHCARE ADMINISTRATION EXPERIENCE
HealthEast Care System, St. Paul, MN – Administrative Fellow
May 2014 – Present
 Collaborated with a team of managers to create a strategic plan for a comprehensive chronic pain
program that includes a multidisciplinary approach and coordinates inpatient and outpatient services
via the A3 process
 Compiled patient data to evaluate the internal/external referral process and made recommendations for
patient retention
 Worked with a group of healthcare professionals to implement a point of service collection across six
physical therapy sites to increase revenue
 Worked with leadership team to optimize revenue cycle process as it relates to
Neurological/Neurosurgery services
 Developed market research on the structure of combined Employee and Patient Safety Programs
American Red Cross, St. Paul, MN – Project Manager
March – May 2014
 Collaborated with Acquisition, Planning & Scheduling team to develop a multi-input excel model to
determine the right size fleet in order to decrease cost and improve efficiency
 Worked with Fleet Management team to develop a strategic plan for vehicle replacement to reduce
maintenance costs
 Coordinated meetings with stakeholders and experts; served as a liaison between research team and
faculty advisor
RELEVANT EXPERIENCE
Barlow McCarthy, Plymouth, MA – Student Consultant
March 2014 – Present
 Work on projects that assess access to primary care facilities in the greater Boston area
 Contact healthcare facilities to inquire about access to care for members in the community
 Compile data into a master spreadsheet
Regions Hospital, St. Paul, MN – Volunteer
June 2014 – Present
 Conduct Truthpoint surveys with patients regarding their experience at the hospital
 Demonstrate strong interpersonal skills through patient interaction
54.
Goulston Technologies, Inc., Monroe, NC – Assistant (Regulatory Department)
February – August 2013
 Maintained and developed 75 customer relationships by corresponding with customers through email/phone regarding export regulations for over 200 raw materials/products
 Compiled questionnaire responses about regulatory information for over 200 raw materials and
products into an excel database
Health Psychology Center, Northern Arizona University, Flagstaff, AZ
Practicum Student (Site Supervisor: Andrew Gardner, Ph.D.)
August – December 2011
 Collaborated with a team of clinicians to assess problem behavior in children with developmental delays
over the course of a semester
 Participated in individual therapy sessions with children and parents to teach them both social and
behavioral skills
 Observed therapy sessions and recorded and analyzed data to illustrate trends in behavior
Practicum Student (Site Supervisor: Suzanne Daiss, Ph.D.)
January – May 2011
 Co-led health lifestyles weight loss groups for 10 overweight/obese women over three months
 Facilitated weekly group discussions on different topics related to leading a healthy lifestyle, including,
sleep, stress and mindful eating
 Cultivated and maintained meaningful patient relationships by meeting one-on-one with clients at the
end of each session to discuss weekly goals and barriers to success
 Leveraged relationship and mutual trust to achieve positive patient outcomes, including increased weight
loss for 22 patients
 Demonstrated strong communication skills through sustained patient interactions
RESEARCH EXPERIENCE
Motivation and Weight Loss – Master’s Thesis
January 2011 – May 2012
 Investigated whether an individual’s motivation for participating in a weight loss intervention affects the
amount of weight lost in a program
 Collected both psychological and physiological measurements as well as scored and analyzed
psychological surveys for 40 participants
 Coordinated assessments and created online surveys every three months for over a year
 Results showed that motivation was not found to be predictive of weight loss
The Role of Music on Recovery from a Stressor in Men – Research Assistant
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September 2011 – May 2012
Investigated the differences in response to music versus non-music groups in undergraduate males who
completed the TSST
Administered the study which included taking heart rate, blood pressure, and galvanic skin response as
well as administering the TSST for 15 participants
Analyzed physiological data using Biopac software and scored State Trait Anxiety Inventory (STAI) for
over 20 participants
Results showed that the effects of music on physiological or subjective recovery from stress may not be
different from the effects of general auditory stimuli such as white noise.
Compiled research and presented at the Western Psychological Association Conference
COMMUNITY & PROFESSIONAL ACTIVITIES
Community Stewardship Initiative, Active Member
ACHE Education Committee, Active Member
American Red Cross, Volunteer
CHIP, Representative
September 2013 – Present
October 2013 – Present
November 2012 – Present
May 2014 – Present
55.
EDWIN “ELLIOTT” WORTHAM VI
[email protected]; (804) 677-8635
www.linkedin.com/in/edwinelliottworthamvi
PROFILE
Strategy and business development; design-thinking and innovation; population health management;
patient experience; and project management.
EDUCATION
Master of Healthcare Administration
University of Minnesota-School of Public Health, Minneapolis, MN
B.S., Sociology (Summa Cum Laude), Psychology Minor
Virginia Tech, Blacksburg, VA
Expected May 2015
May 2013
HEALTHCARE ADMINISTRATION EXPERIENCE
Mayo Clinic Center for Innovation, Rochester, MN
Administrative Resident
May – Aug. 2014
 Provided analysis and recommendations for connecting with Breast Cancer Survivors between
visits.
 Performed design theory research to come up with solutions to meeting Breast Cancer Survivor
needs between visits, including patient interviews, leading co-design workshops, and facilitating
brainstorming sessions.
Community University Health Care Center (CUHCC), Minneapolis, MN
Graduate Consultant
Jan. – May 2014
 Analyzed changes in volumes, patient demographics, and competitors over a three year period.
 Developed a marketing plan to increase general medical volumes in CUHCC’s service area.
Bon Secours St. Mary’s Hospital, Richmond, VA
Administrative Intern
May – Aug. 2011, May – July 2013, Jan. 2014
 Prioritized quality metrics for Medical Directorship Contracts across Bon Secours Virginia.
 Co-Led the development of a PAT triage trial initiative to increase patient medical optimization prior
to surgery, which was approved by the executive committee to begin trial in August 2013.
 Assisted category team lead in writing a portion of the National Malcolm Baldridge Quality Award
application.
 Achieved Lean Six Sigma Green Belt Certification, which required co-leading a process improvement
project that identified a cost avoidance opportunity of $240,000 annually by reducing cancelled
cases due to a lack of patient medical optimization prior to surgery.
 Participated in a process improvement project to increase HCAPHS cleanliness scores.
Warm Hearth Village, Blacksburg, VA
Administrative Intern
Jan. – May 2013
 Led the development of a nonprofit thrift store business plan, which included, among other things,
creating a market analysis, financial analysis, and SWOT analysis. Presented to senior leadership.
 Provided nursing home administrators with information, gathered through discussions with
vendors and other facilities, on the feasibility of storing medical records offsite vs. electronically.
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Children’s Health Improvement Partnership of New River Valley, Radford, VA
Applied Health Research Intern
Jan. – May 2013
 Assisted in the development and implementation of a medical data collection and analysis strategy,
which included, strategizing with the program coordinator about the best way to gather and analyze
data and traveling to multiple sites in the New River Valley to collect medical information.
HCA Lewis Gale Hospital Montgomery, Blacksburg, VA
Administrative Intern
Aug. 2011 – Jan. 2012, Aug. – Dec. 2012
 Co-Led the development of a medical office timeshare in Giles County to increase physician
specialist coverage in the hospital’s secondary service area.
 Co-managed the United Way/HCA Hope Fund Campaign: Exceeded Goal by 30%.
 Completed American Institute of Minimally Invasive Surgery (AIMIS) Center of Excellence
application and helped organize the CRC Health Fair.
Bon Secours Hampton Roads Health System, Norfolk, VA
Job Shadow
Feb.2010
 Developed an understanding of hospital administration through observation and shadowing of the
health system CEO.
LEADERSHIP
University of Minnesota, School of Public Health
Division of Health Policy and Management, Graduate Research Assistant (Dr. Jim Begun)
2013 – Present
 Support graduate-level course “Principles of Management in Health Services Organizations” by
addressing student questions and assisting with grading; developed a high-level presentation for
an AHRQ Final Report; and created presentations and questions to accompany course materials.
School of Public Health, Student Ambassador
2013 – Present
 Engage with both prospective and admitted students and SPH administrative leadership.
School of Public Health Student Senate, MHA Senate Representative
 Serve as a liaison between the MHA Class of 2015 and the Student Senate.
 Nominated to serve on the SPH Alumni Awards Committee.
2013 – Present
MHA Community Stewardship Initiative (CSI), Finance Chair
 Manage the CSI’s annual operating budget for volunteer events.
2013 – Present
ADDITIONAL EXPERIENCE
MN American College of Healthcare Executives (ACHE), Student Board Member
Sept. – Present 2014
Clarion Case Competition, Minneapolis, MN, Competitor (2nd Place)
Jan. – March 2014
Department of Sociology (Virginia Tech), Blacksburg, VA, Independent Research Project Aug. – Dec. 2012
P.D. Walker/Nonprofit Institute, Newport News, VA, Research Assistant
Sept. 2009 – May 2012
Laraine Warner LLC, Richmond, VA, Associate
Dec. 2011 – Jan. 2012
HONORS
Phi Beta Kappa, Member
2013 – Present
American College of Healthcare Executives, Student Member
Sept. 2014 – Present
Howard Johnson Scholarship Recipient
Aug. 2013
Leland B. Tate Award (outstanding scholarship, leadership, and service in sociology)
May 2013
Outstanding Undergraduate Research Award
May 2013
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