2011 Länsförsäkringar Liv Annual Report Contents Länsförsäkringar Liv in brief Länsförsäkringar Liv is the Länsförsäkringar Alliance’s life-assurance company for traditional management, primarily for occupational and private pensions. The company also conducts non-life insurance operations in the form of direct medical and accident insurance. The company is operated in accordance with mutual principles, which entails that the earnings are not distributed to the owner; they remain with the customers. This is Länsförsäkringar Länsförsäkringar comprises 23 local and customer-owned regional insurance companies and the jointly owned Länsförsäkringar AB. Customers are provided with a complete offering of banking and insurance services through the regional insurance companies. Animal and crop insurance is offered through Agria Djurförsäkring and total solutions for reliable mortgage transactions are offered through Länsförsäkringar Fastighetsförmedling. The basis is local presence and decision-making – experience has proven that local decision-making authority combined with joint strength create substantial added value for customers. Long-term respect for customers’ money is also fundamental to Länsförsäkringar. There are no external shareholders and it is not Länsförsäkringar’s money that is being managed but its customers’. This approach characterises the entire business. Länsförsäkringar has almost 3.4 million customers and approximately 5,800 employees. 23 regional insurance companies Länsförsäkringar AB Länsförsäkringar Liv Försäkrings AB HWH Katsan KB Länsförsäkringar Komplement AB Fastighets KB Automobilpalatset KB Plutonia KB Hålstenen Fastighets AB Sprängaren 8 Fastigheten Dykarhuset AB Fastighets AB Apelsinen 5 KB Cirkusängen Fastighets AB Storsundet – FAB Solnaaprikosen 3 – FAB Solnasmultronet 2 – FAB Cirkusstenen 2 President’s comments 5 Board of Directors’ Report 10 Proposed appropriation of profit 11 Five-year summary 13 Income statement 13 Statement of comprehensive income 14 Performance analysis 16 Balance sheet 18Statement of changes in shareholders’ equity 18 Cash-flow statement 19 Notes 53 Auditor’s report 54 Corporate Governance Report 57 Board of Directors and auditors 58 Group management 59 Definitions 60 Addresses 2011 IN BRIEF Net loss for the year for the Group amounted to SEK 13,063 M (profit: 3,716). Investment income, net, was SEK 4,530 M (7,654). The solvency ratio for traditional life assurance on December 31, 2011 amounted to 111% (141) and collective consolidation to 109% (107.0). The total return for life-assurance customers with traditional management amounted to 6.5% (4.1), a result that compares favourably with competitors and was attributable to high fixed-income returns. New sales of traditional management were discontinued during the year. The average bonus rate in 2011 was 4% (6.2). The average bonus rate since Länsförsäkringar’s lifeassurance operations were started in 1985 is 8.6%. länsförsäkringar liv 2011 1 President’s comments Caution and measures safeguard savers’ investments 2011 was a difficult year for Swedish lifeassurance companies. The European debt crisis and its impact on stock-market and interest-rate trends throughout the world were substantial. The effect on Länsför säkringar Liv was highly significant and meant that we were forced to take robust action to safeguard our savers’ investments. Our interest-rate sensitive guarantee products combined with sharply falling long-term interest rates led to Länsförsäk ringar Liv discontinuing sales in September. We value our pension liability with the policyholders using the long-term Swedish government bond rate, meaning that the liability increases when long-term interest rates fall. The ten-year Swedish government bond rate fell dramatically from slightly more than 3.5% in January to a low of 1.54%. Consequently, our pension liability increased substantially in a very short space of time and had an adverse impact on our key figures. However, with a cautious approach and firm action, we could end the year on a successful note. New sales declined slightly in 2011 compared with 2010. Primarily independent brokers performed below expectations. Total premium income remained unchanged, which is a strength. Our administration gains, which reflect the earnings of the company’s operations, were positive. Our delivery times of various insurance cases were highly satisfactory. As in the preceding year, we were the best company for corporate customers, according to the Swedish Quality Index. Management earnings The total return in the traditional management portfolio was 6.5% – a strong and competitive return level in this market con- 2 länsförsäkringar liv 2011 text. There are two main reasons for the 2011 return being so positive. As early as mid-June we deemed the stock-market outlook to be uncertain and took measures to reduce exposure. Equities were gradually sold to reduce the risk in investments. Accordingly, our result for equities was a relatively small loss, despite the sharp decline in the stock market. At the same time, we increased the duration of the fixedincome portfolio to better match the longterm liability and the value of these investments rose in line with falling interest rates. Our property and private equity portfolios also posted positive returns. Our traditional-management savers had an average bonus rate in 2011 of 4.1%. We reduced the bonus rate gradually during the year, from 7% to a low of 0%. Our strained key figures in the autumn promoted us to adopt a cautious approach and we therefore chose a bonus rate of 0% despite our favourable collective consolidation, given the economic climate. The Nya världen management form, which is a statistically allocated product with 70% invested in various equities market, generated a return of negative 3.8%. Market Major changes are taking place in the Swedish life-assurance market. The large procurement rounds taking place in collective-agreement occupational pensions have changed the playing field for the industry. Market shares have shifted considerably towards the companies that manage the funds for those not making an active choice of pension agreement. To date, the own companies of the parties in the labour market have become the fund-manager companies of those not making an active choice. More than 50% of people are not active in their choice of pension agreement, which transfers large amounts of capital to such companies. The procurement processes were characterised by intense price pressure, marginal advisory services, few potential suppliers for savers and short agreement periods. There is, however, a trend towards changing the procurement rules and making the process more flexible. For example, in some agreement areas we would like see that many more companies are able to be included in the process as long as certain fundamental requirements were accepted. This is a step in the right direction. The deferred income that a pension comprises is an essential part of the population’s and savers’ future quality of life. Accordingly, it is important that focus is not targeted to only the fees involved. The potential for high returns, the option of selecting the best alternatives in the market and having access to advisory services in these complicated issues are equally as important. This overall approach and flexibility should feature heavily in future procurement processes. There are two other key issues being discussed that may have a significant effect on the various parties in the industry. The first issue involves the statutory transfer option. In this matter we are awaiting the results of the Life Assurance Inquiry, which was appointed by the Swedish government and are expected in the summer of 2012. The transfer option is positive if market players are treated equally, the regulations combat irresponsible marketing and the interests of customers who choose not to transfer are protected. It will increase flexibility and security for customers. The second issue that is receiving a ttention is the debate surrounding the prohibition on commission for brokers. An independent broker should not receive remuneration included in the products via the insurance company but from the customer who the broker represents. That would be the normal practice for advisors and consultants. The debate is intense and various stakeholders have made their strong opinions known. The situation is not black or white in the sense that the current situation is bad and unclear for customers and it would be much better with a new model. The most important aspect, regardless of the changes made, is that customers understand what they receive for the fees they pay, be it commission or other fees included in the products. It is not as simple as all advisory serv ices or sales are commission-based. However, it is vital that transparency and customer understanding increase and this places demand on all players in the market. Economic environment We are increasingly affected by regulatory changes. The new capital adequacy system, Solvency II, is currently the main framework in the spotlight. The authorities, often backed up by the EU, have a clear opinion that the insurance industry needs to strengthen its control levels and reporting structure, have better control of its risks and increase its capital to safeguard commitments with customers. We welcome this standpoint since it will enhance security for customers. We are working intensively on the preparations for Solvency II. However, it is worth noting that producing and maintaining these structures involves major expenses, which customers have to pay. On the other hand, customer requirements and expectations entails that excessive limitations cannot be made on risk taking to generate high returns. Despite this, I believe that in many respects we already have a satisfactory control environment in place and a detailed risk analysis process, and that customers can feel secure. But the conclusion is that yield requirements and customer yield expectations must be lower in the forthcoming solvency regulations. jörgen svensson, president länsförsäkringar liv Solvency II will lead to improvements and greater clarity in both the governance of the operations and in the reporting structure, as well as its quality. The ultimate objective of Solvency II is to enhance security for customers and thereby clear customer value. The financial markets and the trends in these markets going forward are, of course, highly important to the company. Today we have a situation whereby 80% of our assets are in interest-bearing investments with long terms to match our commitments. The guarantee product for which the underwriting of new sales was discontinued remains interest-rate sensitive and with a long duration. Accordingly, the liabilities must be matched with the right mix of assets in this relatively strained situation. As a result, the very high interest-rate sensitivity of the investments will remain for the foreseeable future. With a low percentage of equities, which was excellent for 2011, this means that we cannot expect full leverage in the stockmarket upswings that may occur after pro- longed and sharp falls. Nevertheless, we maintain our opinion that situation is uncertain and the European debt crisis will continue to influence the financial markets in 2012. Consequently, we will continue to pursue our cautious approach. Strengthening the company’s key figures is a long-term effort. The measures we undertook in 2011 had positive effects on our financial strength. We will remain cautious about taking risks that may jeopardise our solvency and thus our customers’ assets or guarantees. Customers can and should feel secure in their investments with us. Jörgen Svensson President of Länsförsäkringar Liv länsförsäkringar liv 2011 3 4 länsförsäkringar Liv 2011 Board of Directors’ Report The Board of Directors and the President of Länsförsäkringar Liv Försäkringsaktiebolag (publ), Corporate Registration Number 516401-6627, hereby submit the Annual Report and consolidated financial statements for the 2011 fiscal year. Ownership and Group structure Länsförsäkringar Liv Försäkringsaktiebolag is a wholly owned subsidiary of Länsförsäkringar AB (Corporate Registration Number 556549-7020), which is owned by 23 customer-owned regional insurance companies and 14 local insurance companies. The company is operated in accordance with mutual principles, which entails that the earnings are not distributed to the owner; they remain with the customers. The company is not consolidated in the Länsförsäkringar AB Group. The Länsförsäkringar Liv Group (referred to below as the Länsförsäkringar Liv Group) comprises the Parent Company (Länsförsäkringar Liv), and a number of property management subsidiaries. The subsidiary Länsförsäkringar Fondliv Försäkringsaktiebolag (Länsförsäkringar Fondliv) (Corporate Registration Number 516401-8219), which conducts unitlinked insurance operations, is included in the earnings until the date of divestment on October 31, 2011. Focus of operations Länsförsäkringar Liv is licensed to conduct life assurance and medical insurance operations, as well as non-life insurance operations in the form of direct medical and accident insurance. Länsförsäkringar Liv manages pension savings with traditional management, Nya världen management and Försäkrad pension valued at SEK 114 billion. Market The financial markets experienced extensive turmoil in 2011 and interest-rate falls in Sweden were extreme. Long-term market interest rates declined to historically low levels at the end of 2011. The trend in interest rates affected the traditional life assurance industry as companies’ technical liabilities were discounted by the market interest rate. Liabilities increase when the rate falls. The effect of the discounting increases if the duration of the company’s technical reserves is long, which is the particular case for Länsförsäkringar Liv. In parallel with the decline in Swedish long-term market interest rates, the trend on the stock market was also negative. The stockmarket decline was an additional burden on earnings and key figures with assets falling in value and thereby a weaker ratio between assets and liabilities. Due to the low percentage of equities during major parts of 2011, the negative stock-market trend had a relatively minor impact on Länsförsäkringar Liv. Trends in the financial markets led to the company undertaking a series of steps to limit the negative consequences on the company’s financial strength caused by these trends. Länsförsäkringar Liv followed a predetermined action plan for such situations. This involved gradual sales of the liquid portions of the company’s equity portfolio, and increasing the duration of the assets side by purchasing long-term bonds and through derivative contracts. At year-end 2011, the investment assets in Länsförsäkringar Liv largely comprised long-term interest-bearing assets. Total premium income in 2011 amounted to SEK 6,514 M, compared with SEK 6,700 M in 2010. Most premium income is derived from occupational pensions and savings in endowment insurance. The occupational pension market increased 1.2%, while savings in endowment insurance fell 22%. The positive trend in the occupational pension market is largely attributable to the stable economic situation for Swedish businesses during most of the year. However, the endowment insurance market was negatively impacted by turmoil in the financial markets during the second half of 2011. There was also a great deal of uncertainty surrounding future taxation rules for savings in endowment insurance. In late autumn, 2011, the Riksdag (the Swedish Parliament) made a decision concerning a new form of savings, an investment savings account, of which the product properties largely complied with those of endowment insurance. A decision was also made to raise the yield tax for savings in endowment insurance. Combined, the changes are expected to have a negative impact on the endowment insurance market. Länsförsäkringar Liv’s market share of new sales amounted to 10% (6.1). In 2010, many people selected the SAF-LO collective agreement pension, which substantially increased the market share for AMF as a company that manages funds for savers who do not make an active choice. This led to downward pressure on market shares for Länsförsäkringar Liv in 2010. This is because Länsförsäkringar Liv can only be selected in traditional insurance in occupational pension agreements for ITP and SAF-LO. In the market for non-collectively agreed occupational pensions, the market share of new sales for Länsförsäkringar Liv increased 11% (13.6). Significant events during the year Discontinuation of underwriting new policies under traditional management On September 6, Länsförsäkringar Liv discontinued the underwriting of new insurance policies under traditional management in a bid to improve its strained key figures. Existing traditional-man- länsförsäkringar Liv 2011 5 agement customers can continue their savings on the same terms as previously. One of the reasons for these changes was to safeguard savings for those people who currently save with traditional management. The company’s traditional insurance has provided a favourable return over time, but when market interest rates lie at record-low levels, new sales of products with long guarantees has a negative impact on management. many respects, are manifested as substantially more detailed rules than the currently applicable provisions. The timeframe for Solvency II has been postponed by the EU body. The most recent proposals entail that the insurance companies must submit certain information according to the Solvency II regulations during 2013, but that the new material regulations are not expected to apply until 2014. Sale of subsidiary Key events after the end of the fiscal year In conjunction with the discontinuation of traditional management, a decision was made to sell the unit-linked life assurance company from Länsförsäkringar Liv to Länsförsäkringar AB. The date of divestment was October 31, and the sale strengthened the company’s key figures. Underwriting of Nya världen discontinued Life Assurance Inquiry The Swedish government appointed a Life Assurance Inquiry in the autumn of 2010. The Inquiry focuses on four issues: the transfer option, surplus management in mutual insurance companies, the influence of policyholders in hybrid companies and the conditions for restructuring into profit-distributing operations, and has been extended to the spring of 2012. Change to advance ruling from Swedish Board of Advance Tax Rulings On June 10, 2011, the Supreme Administrative Court announced its judgment entailing that it had changed the advance ruling from the Swedish Board of Advance Tax Rulings, and stated that the unitlinked life assurance company was not to recognise income in the form of portfolio commission for taxation in accordance with the Swedish Income Tax Act. As of February 2012, it will no longer be possible for corporate customers with occupational pensions under the Friplan to begin saving in the Nya världen management form. On April 1, 2012, the company will also discontinue new savings in the other products where Nya världen management has been available. Discontinuing Nya världen for new pension customers will entail lower costs, which improves circumstances for Länsförsäkringar Liv and thus for savers. Expectations regarding future development The discontinuation of new sales of traditionally managed products reduces the company’s administrative expenses, while sales of unit-linked life assurance strengthen the company’s financial position and enhance return opportunities. Reducing the bonus rate will also have a positive effect on key figures in the long term. All measures generated the expected and positive effects on both earnings and key figures, although key figures for remained weak, which is why the company is continuing to focus on efficiency enhancements and risk. A cautious investment portfolio with a low proportion of equities and a high proportion of interest-bearing instruments is expected in the near future. New reporting standard for insurance contracts The insurance industry had been promised a new accounting stand ard for insurance contracts, IFRS 4, by June 2011. Due to the many objections made to the IASB’s proposal, the standard was not completed in 2011. The new time schedule does not include a date for when the new reporting standard will be completed. Instead, the IASB plans to present a revised draft in the spring of 2012, with earliest application from 2015. The proposal, presented in 2010, is a comprehensive accounting model for insurance contracts and is expected to have a significant impact on companies issuing insurance contracts. In addition to changes to accounting policies, the proposals may also affect systems, data, processes and broader business aspects. Solvency II – risk-based regulatory requirements from 2014 The EU reached an agreement on the modernisation of regulatory requirements for insurance companies, known as Solvency II, in 2009. These new rules place more rigorous demands on companies’ risk management. Also, the rules stipulate that the requirements for minimum buffer capital placed on insurance companies will be significantly more closely linked to the size of the company’s risks. Regulatory changes are extensive, affect a number of areas and, in 6 länsförsäkringar Liv 2011 Risks and risk management Ensuring that Länsförsäkringar Liv can meet its customer undertakings with a satisfactory margin is essential. The management of risk-taking shall contribute to the provision of financial products at a controlled risk level with a reasonable return. This forms the basis of Länsförsäkringar Liv’s overall risk management process, see also Note 2 Risks and risk management. Employees The company’s vision and values, combined with the task from the regional insurance companies, serve as a guide for the entire business operations. Motivated and competent employees are vital to having satisfied customers and achieving overall objectives. Structured HR activities are necessary for this and for ensuring access to competencies in the short and long term. Consequently, the joint HR processes also safeguard opportunities for positively developing the Group’s companies in line with the owners’ ambitions. Employees participate in a structural business control process, which includes an established business planning model. A performance management model that links the targets for short and longterm employee performance to the objectives of the business plans is in place to connect the business planning process to employee performance. Long-term management supply is ensured by identifying individuals with the drive and capacity to attain senior managerial positions within three years. Individual targets for employees are identified in discussions between employees and their managers. Coupled with expected behaviour and based on shared values, these targets comprise the overall performance expectations that are documented in the employee’s target contract. Future work duties, career aspirations and professional roles are discussed every year in a bid to make employees more active in the planning of their own skills development and career planning. An employee survey, which measures employee perceptions of performance conditions, is carried out annually. The results of the survey are used both as a benchmark and to further improve performance conditions. Employees at Länsförsäkringar Liv are to have market-based terms of employment. The structure and level of remuneration should correspond to the Group’s values, meaning that it should be reasonable, moderate and well-balanced, and also contribute to good ethics and organisational culture, characterised by openness and transparency. The base of the remuneration model comprises fixed remuneration, meaning a fixed cash monthly salary. Target-based remuneration is a supplement to fixed remuneration and may be paid to employees who are not managers, and is currently maximised at SEK 12,000 per year per employee. A basic prerequisite for targetbased remuneration is that Länsförsäkringar AB posts positive financial results. At least one third of the target-based remuneration is based on exceeding the overall targets of the business plans and a maximum of two thirds on exceeding individual targets. Only fixed salaries are paid to the members of company management and managers. Personnel, salaries and remuneration Information regarding the average number of employees, salaries and remuneration, as well as details concerning salary and other remuneration to senior executives, are provided in Note 10 Employees, staff costs and remuneration to senior executives. In accordance with the regulations and general advice of the Swedish Financial Supervisory Authority (FFFS 2011:2) regarding remuneration policies in insurance companies, stock exchanges, clearing organisations and institutes for issuing electronic money, the Board of Directors adopted a remuneration policy. It is intended that a statement of remuneration in the company be published on the website when the Annual Report is adopted. Environment Environmental considerations are a part of sustainable enterprising for the Länsförsäkringar Liv Group. The company works continuously to reduce its environmental impact in line with its environmental policy and has identified areas that have a negative effect on the environment. Business travel contributes to emissions of the greenhouse gas, carbon dioxide. To reduce the environmental impact, train travel is increasingly used for business trips according to applicable travel guidelines. Company cars are 100% environmentally friendly cars according to the company’s definition of environmentally friendly cars. The company has also installed charging stations for electric cars in its own car parks to stimulate the transition to cars that do not operate on fossil fuels. Another priority area is paper dispatches. Digital solutions are being developed to reduce paper consumption and the development of the Internet channel provides many opportunities to reduce paper dispatches while simultaneously improving information quality. Two environmental audits are performed every year to ensure constant improvements to environmental activities. Länsförsäkringar Sak holds ISO 14001:2004 certification. Earnings and financial position Net loss in the Group amounted to SEK 13,063 M (profit: 3,716) and the loss in the Parent Company amounted to SEK 16 012 M (profit: 4,044). The negative outcome for 2011 was due to sharp falls in long-term interest rates. Interest-rate changes impacted earnings due to the technical liabilities in traditional management being discounted by the market interest rate. Long-term market interest rates fell sharply in mainly the third quarter, thus increasing liabilities and weakening earnings. Positive investment income and risk and administration gains also had a counteracting effect. The target of achieving an administration gain in Länsförsäkringar Liv was attained in 2011. Income on par with the preceding year and costs in line with set targets have led to an administration gain of SEK 40 M (95). Risk-related transactions in Länsförsäkringar Liv continue to generate a positive result, amounting to slightly more than SEK 1 billion, measured in premium income. The majority of risk-related transactions comprise medical and premium exceptions while the remainder comprise mortality risk. The risk-cover capacity that provides suitable protection for customers is ensured by Länsförsäkringar’s own retention and an extensive reinsurance programme. The reinsurance programme comprises an obligatory component whereby a certain quota of transactions is automatically reinsured, and a voluntary component whereby individual risks are reinsured, and catastrophe insurance in the event of a unique major event. Part of the reinsurance programme is managed internally within the Länsförsäkringar Alliance. Länsförsäkringar Fondliv contributed SEK 137 M (132) to earnings until the date of divestment on October 31. Premium income The Group’s premium income for own account including income from investment agreements amounted to SEK 6,514 M (6,700). Business volumes declined slightly due to the sale of Länsförsäkringar Fondliv and the discontinuation of new sales. The Länsförsäkringar Liv Group also had a positive net inflow in the contract areas for which customers have the option of transferring their insurance capital. Total premium income as defined by the Swedish Insurance Federation amounted to SEK 13,048 M (12,893). This represents a 1% (9) increase compared with the länsförsäkringar Liv 2011 7 same period in the preceding year. The increase is attributable to higher premiums paid in the Occupational pension product group. Claims payments Disbursed claims payments after ceded reinsurance in the Länsförsäkringar Liv Group amounted to SEK 5,363 M (4,595). The change was attributable to higher pension payments. was attributable to high fixed-income returns in terms of both the company’s strategies to hedge interest and investments in loans. The holdings in unlisted shares and property also made a positive contribution to returns. Holdings in listed shares made a negative contribution to returns during the first six months of the year, and this risk was subsequently reduced by selling listed shares. Management model focusing on risk Change in technical reserves Technical reserves amounted to SEK 104,572 M (81,700). This substantial increase was mainly the result of a significantly lower discount rate since the market interest rates on Swedish government bonds have fallen to historically low levels. In other respects, some significant changes were implemented whereby future costs and tax are now accounted for in projected cash flows rather than as a reduction of the discount rate, and cancellation assumptions have been included in the calculation of provisions. Over time, both of these changes lead to a fairer determination of the technical reserves, particularly in periods with extremely low interest rates. Surpluses in the Nya världen management form are now reserved in the form of conditional bonus. This had an adverse impact of SEK 4,020 M on equity. Operating expenses Operating expenses are higher compared with the preceding year and amounted to SEK 1,462 M (1,350). Expenses for efficiency projects in Länsförsäkringar AB and costs for adjustments to forthcoming regulations arose during the year. A non-recurring cost in the form of compensation to the regional insurance companies for the discontinuation of traditional management also had an adverse impact on operating expenses. Long-term measures to optimise the organisation and enhance the efficiency of processes have already and are expected to continue lowering operating expenses. Tax Deferred tax on unutilised loss carryforwards, which were previously capitalised in Länsförsäkringar Fondliv, have been dissolved for the period since it will not be possible to utilise them within the foreseeable future, according to a new forecast based on new circumstances arising from a decision by the Supreme Administrative Court. Reserved tax on income from portfolio commission has also been dissolved, as a direct result of the Supreme Administrative Court’s decision. The net effect of the Group’s total tax comprises income of SEK 19 M. Asset management Net investment income amounted to SEK 4,530 M (7,654) including change in value of investment assets for which the life-assurance policy holder bears the investment risk, which amounted to a decrease of SEK 6,539 M (increase: 2,874). During the year, investment assets in the Länsförsäkringar Liv Group increased to SEK 113,920 M (105,872). The total return of the traditionally managed portfolio was 6.5% (4.1), a result that compares favourably with other traditional life-assurance companies. This result 8 länsförsäkringar Liv 2011 The aim of management is to generate high returns on policyholders’ money based on an acceptable risk level. Accordingly, Länsförsäkringar’s traditional life-assurance works continuously on developing its model to ensure that efficient management. This applies to the choice of investment assets and the methodology and approach applied. The portfolio structure for market exposure focuses on dynamically selecting the asset allocation desired in the portfolios according to risk-assumption capacity. The strategy involves reducing active management mandates in markets that are broad, transparent and efficient and instead implementing simple and inexpensive passive solutions for capturing market exposure. Due to the volatile asset allocation, the portfolios were rapidly adapted to market changes. The principle of a long-term approach to the life-assurance company’s management is supplemented with a high level of marketrisk control applicable to the entire balance sheet. Safeguarding current key figures must be continuously balanced against ensuring the long-term perspective of management. In the short term, this has impacted opportunities for Länsförsäkringar Liv to invest in assets that are not tradeable in the short term, known as alternative investments. During the year, the investment operations had to adjust the risk level to the terms dictated by the balance sheet. The derivative strategies are a way of protecting certain key figures. Derivative solutions are also actively utilised to hedge the portfolios against different types of risks, such as the risk of unfavourable interest-rate changes. Such hedging is a common element in the management of traditional life assurance and is undertaken to render the balance sheet less susceptible to rising liabilities due to falling interest rates. Traditional life assurance Traditional management provides a guaranteed annual return on saved capital. Returns that exceed the guaranteed return are pre liminarily allocated to customers’ insurance policies in the form of bonuses. In the event that the bonuses are lower than the guaranteed return, the preliminary distribution of the bonus is reallocated. The total return in the traditional life assurance operations amounted to 6.5% (4.1). The average bonus rate on traditionalmanagement insurance policies was 4% in 2011. The bonus rate was lowered to 0% on November 1. The average bonus rate since the life-assurance operations were started in 1985 is 8.6%. Investments in traditional life assurance are primarily made in listed shares and interest-bearing securities, as well as properties and alternative investments. On December 31, 2011, 9% (33) of pension savers’ money was invested in equities, 79% (47) in interest-bearing securities, 6% (6) in properties and 4% (7) in alterna- tive investments. In addition, 0% (6) of the portfolio comprised investments in Länsförsäkringar Fondliv. In 2011, the return for the various asset classes was as follows: equities negative 7.6% (pos: 8.9), interest-bearing securities 11.2% (4.2), properties 5.7% (4.5) and alternative investments 0.5% (8.1). Nya världen The Nya världen management form is suitable for those customers who want to combine security with opportunities for high returns in the equities market. One portion of returns is guaranteed and another portion is based on trends in the equities and fixed-income market. After five years, or death, there is always the guarantee that the saver will recover the money they invested, with a deduction for calculated expenses and tax. Nya världen is usually structured as follows: 70% equities and 30% interest-bearing securities. The relatively large share of equities increases opportunities for high returns in the long term. Nya världen shareholdings are spread throughout the world to have as little dependence on individual markets as possible. The total return for Nya världen amounted to negative 3.8% (8.9). Försäkrad pension Försäkrad pension is Länsförsäkringar Liv’s product for private pension savings. Försäkrad pension provides opportunities to profit from stock-market upswings, while protecting from stock-market slumps. Savings comprise a bond that extends until the year in which the saver plans to retire and a fund for which the return level depends on the trends of global stock exchanges. As a result, the savings perform differently depending on the saver’s age. Unit-linked insurance The Länsförsäkringar Fondliv subsidiary was divested in October to Länsförsäkringar AB, after which the Länsförsäkringar Liv Group no longer offered unit-linked insurance. Länsförsäkringar Fondliv’s fund range comprised 30 funds under Länsförsäkringar’s own brand and about 40 external funds, totalling approximately 70 funds. Funds under the own brand are found in Länsförsäkringar’s own mutual fund company and are administered by carefully selected external managers. TOTAL RETURN TABLE Total return, % Market value, Dec. 31, 2011 % Market value, Dec. 31, 2010 % Interest-bearing 11.2 87,681 80.7 51,402 49.1 Equities Investment assets in traditional management, SEK M –7.6 10,468 9.6 34,796 33.2 Alternative investments1) 0.5 4,004 3.7 7,745 7.4 Property 5.7 6,496 6 6,262 6.0 Other (incl. Fondliv) –23.8 0 0 6,652 6.3 Liability protection2) – – – –2,101 –2.0 6.5 108,649 100 104,756 100 Total RECONCILIATION TOTAL RETURN TABLE WITH BALANCE SHEET Dec. 31, 2011 Dec. 31, 2010 Land and buildings 1,480 1,442 Interest-bearing securities issued by Group companies and loans to Group companies 8,466 6,396 Shares and participations 18,900 36,664 Bonds and other interest-bearing securities 79,291 56,921 4,563 2,874 – 904 Derivatives Other financial investment assets Assets for conditional bonus 4,003 Cash and bank balances 7,279 Accrued interest and rental income 1,036 589 –2,118 –3,406 122,901 109,706 1,210 7,721 Derivatives, liabilities Total 7,322 Adjustments Market value, subsidiary Market value, associated property company 338 341 –12,564 –13,065 Group account balance –394 –1,118 Trading book –608 –325 Other –2,234 1,496 Total 108,649 104,756 Assets in Nya världen management 1) The valuation of alternative investments on December 31 is based on the most recent information from fund managers. 2) Contribution to total return. länsförsäkringar Liv 2011 9 Optimised organisation Five-year summary The modern management method is supported by a suitably adapted organisation. By outsourcing all operating management to external managers, resources can be focused on the central areas of asset allocation, risk management, alternative investments and increasing the number of managers. The investment organisation is supplemented with efficient administration and, naturally, efficient control, monitoring and reporting. The five-year summary is on page 11. Solvency ratio Group Solvency is a measure of the financial position and strength of a life-assurance company. It shows the value of the company’s assets compared with the company’s guaranteed commitments to customers. Länsförsäkringar Liv’s solvency ratio was 110.6% (141.2) on December 31, 2011. The company’s interest-rate sensitive guarantee products combined with sharply falling long-term interest rates led to a significantly lower solvency ratio (refer to Note 2 Risks and risk management). Total equity for the Group amounted to SEK 10,851 M at year-end. No provision to restricted reserves in the subsidiaries is proposed. Collective consolidation Surplus in a traditional life assurance company can arise when the assets are higher than the guaranteed interest rate. The surplus is preliminarily distributed to customers in the bonus rate. One of the key characteristics of traditional management is the balance bonus technique. This technique entails that the return on policyholders’ capital does not immediately follow the return on equivalent assets. A certain portion of the surplus is combined in the form of solvency capital. The deficit is managed by redistributing the previous preliminarily distributed bonus with a bonus rate that is lower than the guaranteed rate. Collective consolidation is a measure of a traditional life assurance company’s capacity to provide a bonus and describes the market value of the company’s assets in relation to the guaranteed commitments and the preliminary bonus allocation. The measure is theoretical since it reflects a situation in which the company would pay out the entire capital assured during a single day. However, the shortest payment period for a traditional life assurance is five years and the average maturity is about 20 years. Collective consolidation at year-end 2011 amounted to 109.2% (106.7). 10 länsförsäkringar Liv 2011 Proposed appropriation of profit The proposed appropriations as specified below will be presented to, and the income statement and balance sheet for the Group and Parent Company will be adopted at, the Annual General Meeting in May 2012. Parent Company In 2011, the recognised loss was SEK 16,012 M. The Board of Directors and the President propose that net profit for the year be appropriated as follows, SEK M: Net loss for the year –16,012 Total –16,012 Of the above net amount, withdrawals from (–) and provision to (+) the collective consolidation fund are proposed as follows, SEK M. Defined-contribution occupational pension insurance Occupation-linked medical insurance and premium exemption Individual traditional life assurance Non-cancellable medical and accident insurance and premium exemption Group life assurance and employment group life assurance Cancellable group accident insurance Total –8,972 315 –7,292 –62 1 –2 –16,012 Five-year summary 2011 2010 2009 2008 2007 Premium income for own account 6,514 6,700 Investment income, net 4,530 7,654 6,072 5,820 6,150 14,465 –17,596 –5,432 –4,354 –4,300 8,068 –4,245 –3,698 Earnings, Group, SEK M Claims payments Disbursed and balanced bonus –1,669 –1,591 –1,719 –1,703 –1,592 Technical result for insurance operations –12,226 4,670 19,001 –28,905 12,505 Net profit/loss for the year –13,063 3,716 18,106 –30,126 11,361 Financial assets measured at fair value, Group 113,920 105,872 106,781 102,880 114,600 Technical reserves, net in the Group 106,316 83,446 83,115 97,200 79,924 10,981 34,065 30,997 14,022 40,788 483 1,964 1,510 791 7 107 65 40 8,772 6,397 6,111 5,020 13,080 10,981 34,065 30,997 14,022 40,788 4,580 3,652 3,622 4,215 3,534 10,981 33,224 25,409 9,240 34,138 4,582 4,203 4,093 4,491 3,955 Management cost ratio 0.6 0.6 0.9 0.8 0.7 Direct yield on assets in traditional management 7.7 4.1 2.3 3.6 4.2 Total return on assets in traditional management 6.5 4.1 2.3 –0.6 6.7 Total return on assets in Nya världen management –3.8 8.9 24.3 –28.1 4.2 Collective consolidation 109 107 107 105 114 Solvency ratio Financial position, SEK M Solvency capital, Parent Company Of which surplus value in Group companies and associated companies Of which deferred tax Collective consolidation capital, Parent Company Capital base, Parent Company Required solvency margin, Parent Company Capital base for the insurance group Required solvency margin for the insurance group 2,592 35 Key figures for Parent Company, % unless otherwise specified 111 141 137 114 152 Solvency rate, multiple 2.4 9.3 8.6 3.3 11.5 Bonus rate before tax and expenses 4.0 6.2 0.8 3.5 9.2 Endowment insurances (tax rate 27%) 3.25 5.33 –0.22 2.38 8.2 Pension insurances (tax rate 15%) 3.59 5.7 0.25 2.88 8.6 Bonus rate after tax, average: länsförsäkringar Liv 2011 11 Financial statements Income statement ................................................................. 13 Statement of comprehensive income..................................... 1 3. Performance analysis............................................................ 14 Balance sheet ...................................................................... 16 Statement of changes in shareholders’ equity......................... 18 Cash-flow statement.............................................................. 18 Note 1 Accounting policies................................................ 19 Note 2 Risks and risk management................................... 24 Note 3 Premium income................................................... 29 Note 4 Investment income, revenue.................................. 29 Note 5 Unrealised gains on investment assets.................... 30 Note 6 Other technical revenue......................................... 30 Note 7 Claims payments................................................... 30 Note 8 Operating expenses............................................... 30 Note 9 Audit expenses...................................................... 30 Note 10 Employees, staff costs and remuneration to senior executives................................................ 31 Note 11 Investment income, expenses................................ 33 Note 12 Unrealised losses on investment assets................... 33 Note 13 Tax........................................................................ 33 Note 14 Goodwill................................................................ 34 Note 15 Other intangible assets........................................... 34 Note 16 Investment property/Land and buildings................. 35 Note 17 Shares and participations in group companies........ 36 Note 18 Interest-bearing securities issued by group companies and loans to group companies............... 36 12 länsförsäkringar liv 2011 Note 19 Shares and participations in associated companies............................................ 37 Note 20 Shares and participations....................................... 37 Note 21 Bonds and other interest-bearing securities............ 37 Note 22 Derivatives............................................................. 38 Note 23 Assets for conditional bonus................................... 38 Note 24 Unit-linked insurance assets.................................. 38 Note 25 Other receivables................................................... 38 Note 26 Deferred acquisition costs...................................... 38 Note 27 Equity.................................................................... 39 Note 28 Life-assurance reserves.......................................... 39 Note 29 Provision for claims outstanding............................. 39 Note 30 Unit-linked insurance liabilities............................... 39 Note 31 Pensions............................................................... 40 Note 32 Other liabilities....................................................... 42 Note 33 Memorandum items............................................... 42 Note 34 Assets and liabilities per measurement category...... 43 Note 35 Net investment income, per measurement category..................................... 48 Note 36 Recovery dates...................................................... 48 Note 37 Supplementary information about cash flows.......... 49 Note 38 Disclosures on related-party transactions................ 49 Board’s signatures................................................................. 52 Auditor’s report..................................................................... 53 INCOME STATEMENT TECHNICAL RECOGNITION OF LIFE ASSURANCE OPERATIONS SEK M Group Note Parent Company 2011 2010 2011 2010 6,702 Premium income Premium income before ceded reinsurance 3 6,554 6,724 6,536 Premiums for ceded reinsurance –376 –404 –375 –402 Total premium income after ceded reinsurance 6,178 6,320 6,161 6,300 336 380 – – Income from investment agreements Investment income, revenue 4 15,610 5,703 11,991 4,992 Unrealised gains on investment assets 5 3,557 1,892 3,481 1,882 – 2,874 – – 352 389 – – –4,713 Increase in value of investment assets for which the life-assurance policyholder bears the risk Unit-linked insurance assets Other technical revenue 6 Claims payments Claims payments before ceded reinsurance 7 –5,487 –4,730 –5,472 Reinsurers’ portion 124 135 123 134 Total claims payments after ceded reinsurance –5,363 –4,595 –5,349 –4,579 278 Change in provision for claims outstanding before ceded reinsurance 1 290 –3 Reinsurers’ portion –71 –49 –70 –48 Total change in provision for claims outstanding after ceded reinsurance –70 241 –73 230 Total claims payments after ceded reinsurance –5,432 –4,354 –5,422 –4,349 Change in other technical reserves after ceded reinsurance: Life-assurance reserve –22,872 –712 –22,872 –712 Technical reserves for life assurance for which the policyholder bears the risk: Conditional bonus 191 –56 191 –56 Unit-linked insurance liabilities 5,983 –3,565 – – Operating expenses 8,9,10 –1,462 –1,350 –917 –761 Investment income, expenses 11 –1,919 –2,435 –1,708 –2,098 Unrealised losses on investment assets 12 –6,179 –380 –6,179 –336 Decrease in value of investment assets for which the life-assurance policyholder bears the risk Conditional bonus –54 –1 –54 –1 Unit-linked insurance assets –6,485 – – – Other technical expenses –29 –37 – – Technical result, life assurance operations –12,226 4,670 –15,328 4,862 4,862 NON-TECHNICAL RECOGNITION Technical result, life assurance operations –12,226 4,670 –15,328 Other non-technical expenses –731 –750 – – Profit/loss before tax/ Profit/loss before appropriations and tax –12,957 3,920 –15,328 4,862 Tax allocation reserve Tax 13 NET PROFIT/LOSS FOR THE YEAR – – –100 –160 –106 –204 –584 –658 –13,063 3,716 –16,012 4,044 2011 2010 2011 2010 –13,063 3,716 –16,012 4,044 statement of comprehensive income Group SEK M Net profit/loss for the year Parent Company Other comprehensive income Translation differences transferred to net profit for the year – –29 – – Total other comprehensive loss for the year – –29 – – –13,063 3,687 –16,012 4,044 Comprehensive income/loss for the year länsförsäkringar liv 2011 13 PERFORMANCE ANALYSIS 2011 Direct insurance in Sweden Occupational pension SEK M Premium income before ceded reinsurance Premiums for ceded reinsurance Total premium income after ceded reinsurance Investment income, revenue Unrealised gains on investment assets Medical insurance and premium exemption Total Definedcontribution insurance 6,536 3,974 547 –375 –49 –204 6,161 3,925 343 11,991 5,707 221 3,481 1,653 64 –5,472 –1,980 –184 123 15 40 –5,349 –1,966 –144 Claims payments Claims payments before ceded reinsurance Reinsurers’ portion Total claims payments after ceded reinsurance Change in provision for claims outstanding before ceded reinsurance –3 – 80 Reinsurers’ portion –70 – –69 Total change in Provision for claims outstanding after ceded reinsurance –73 – 11 –5,422 –1,966 –133 –22,872 –13,995 3 191 176 – –917 –496 9 Total claims payments after ceded reinsurance Change in other technical reserves before ceded reinsurance Life-assurance reserve Technical reserves for life assurance for which the policyholder bears the risk Conditional bonus Operating expenses Investment income, expenses –1,708 –825 –31 Unrealised losses on investment assets –6,179 –2,934 –114 –54 – – Decrease in value of investment assets for which the life-assurance policyholder bears the risk Conditional bonus Technical result, life assurance operations –15,328 –8,755 362 Tax allocation reserve –100 –4 –47 Tax –584 –213 0 –16,012 –8,972 315 571 – 429 104,572 51,523 7 2,340 8 1,060 106,912 51,531 1,067 4,003 –3,700 – 597 – 144 25,995 12,526 788 NET PROFIT/LOSS FOR THE YEAR Run-off result Technical reserves, before ceded reinsurance Life-assurance reserves Provision for claims outstanding Total Provisions for life assurance for which the policyholder bears the risk Conditional bonus Reinsurers’ portion of technical reserves Provision for claims outstanding Collective consolidation fund 14 länsförsäkringar liv 2011 PERFORMANCE ANALYSIS 2011, cont. Direct insurance in Sweden Other life assurance SEK M Premium income before ceded reinsurance Premiums for ceded reinsurance Individual traditional insurance Assumed reinsurance Group life Non-cancellable assurance and medical and accident Employment group life assurance insurance 1,839 141 1 Cancellable Group accident insurance 34 0 –70 –53 – – – Total premium income after ceded reinsurance 1,769 88 1 34 0 Investment income, revenue 5,849 196 2 15 0 Unrealised gains on investment assets 1,702 57 1 4 0 –3,119 –170 –2 –17 – 32 36 – – – –3,087 –134 –2 –17 – –67 –18 – 3 – – –1 – – – –67 –20 – 3 – –3,154 –154 –2 –14 – –8,881 1 0 – – 15 – – – – –413 12 0 –29 0 Claims payments Claims payments before ceded reinsurance Reinsurers’ portion Total claims payments after ceded reinsurance Change in provision for claims outstanding before ceded reinsurance Reinsurers’ portion Total change in Provision for claims outstanding after ceded reinsurance Total claims payments after ceded reinsurance Change in other technical reserves before ceded reinsurance Life-assurance reserve Technical reserves for life assurance for which the policyholder bears the risk Conditional bonus Operating expenses Investment income, expenses Unrealised losses on investment assets –822 –28 0 –2 0 –3,021 –101 –1 –8 0 –54 – – – – –7,010 72 1 1 1 –3 –42 – –3 0 Decrease in value of investment assets for which the life-assurance policyholder bears the risk Conditional bonus Technical result, life assurance operations Tax allocation reserve Tax NET PROFIT/LOSS FOR THE YEAR Run-off result –279 –92 – – 0 –7,292 –62 1 – 0 – 142 – – – 53,035 6 0 – – 139 1,056 – 78 – 53,174 1,062 – 78 – 7,703 – – – – 20 433 – – – 11,632 958 19 70 2 Technical reserves, before ceded reinsurance Life-assurance reserves Provision for claims outstanding Total Provisions for life assurance for which the policyholder bears the risk Conditional bonus Reinsurers’ portion of technical reserves Provision for claims outstanding Collective consolidation fund länsförsäkringar liv 2011 15 BALANCE SHEET Group ASSETS, SEK M Note Parent Company Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 Intangible assets Goodwill 14 – 1,162 – – Other intangible assets 15 12 24 – – Total intangible assets 12 1,186 – – 5,867 5,628 1,480 1,442 Investment assets Investment property/Land and buildings 16 Investments in Group companies and associated companies Shares and participations in Group companies 17 – – 765 5,785 Interest-bearing securities issued by Group companies and loans to Group companies 18 4,962 2,492 8,466 6,396 Shares and participations in associated companies 19 338 341 300 313 Other financial investment assets Shares and participations 20 18,900 36,679 18,900 36,664 Bonds and other interest-bearing securities 21 79,291 56,954 79,291 56,921 Loans with collateral in real property – – – – Other loans 0 0 0 0 Derivatives 22 4,563 2,874 4,563 2,874 – 904 – 904 Other financial investment assets Deposits with companies that have ceded reinsurance – – – – Total investment assets 113,920 105,872 113,765 111,300 Investment assets for which the life-assurance policyholder bears the risk Assets for conditional bonus 23 4,003 174 4,003 174 Unit-linked insurance assets 24 – 54,032 – – 597 663 597 656 Reinsurers’ portion of technical reserves Provision for claims outstanding Receivables Other receivables 25 1,495 2,901 1,435 2,740 Total receivables 1,495 2,901 1,435 2,740 Other assets Deferred tax assets 13 7 107 – – Cash and cash equivalents 7,279 7,336 7,279 7,322 Total other assets 7,286 7,443 7,279 7,322 Accrued interest and rental income 1,036 589 1,036 589 Deferred acquisition costs 26 564 1,491 564 615 Prepaid expenses and accrued income Other prepaid expenses and accrued income 91 78 80 51 Total prepaid expenses and accrued income 1,691 2,158 1,680 1,254 TOTAL ASSETS 129,003 174,429 128,760 123,446 16 länsförsäkringar liv 2011 BALANCE SHEET Group EQUITY, PROVISIONS AND LIABILITIES, SEK M Note Dec. 31, 2011 Parent Company Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 Equity Share capital 27 Collective consolidation fund 8 8 8 8 23,868 25,853 25,995 27,642 Other reserves Equity method reserve 38 28 – – Net profit/loss for the year –13,063 3,716 –16,012 4,044 Total equity 10,851 29,605 9,991 31,694 Tax allocation reserve – – 507 407 81,700 Technical reserves before ceded reinsurance Life-assurance reserve 28 104,572 81,700 104,572 Provision for claims outstanding 29 2,340 2,409 2,340 2,345 Total technical reserves 106,913 84,109 106,913 84,045 Conditional bonus 4,003 174 4,003 174 Unit-linked insurance liabilities 30 – 54,034 – – 30 Provisions for life assurance for which the policyholder bears the risk before ceded reinsurance Provisions for other risks and expenses Provisions for pensions and similar commitments 31 33 40 25 Deferred tax liabilities 13 146 122 – – Current tax liabilities 13 – 218 – 100 Total provisions for other risks and expenses 178 380 25 130 Deposits from reinsurers 597 663 597 656 Liabilities Due to credit institutions Derivatives 22 12 13 12 13 2,118 3,406 2,118 3,406 Other liabilities 32 3,615 1,508 3,947 2,454 Total liabilities 5,745 4,927 6,076 5,873 Accrued expenses and deferred income Other accrued expenses and deferred income 716 537 648 467 TOTAL EQUITY, PROVISIONS AND LIABILITIES 129,003 174,429 128,760 123,446 MEMORANDUM ITEMS 33 For own liabilities, pledged assets 118,384 102,652 118,384 102,223 Other pledged assets 21 20 21 20 Contingent liabilities 0 0 0 0 3,250 5,486 3,250 5,486 Commitments For information about the Group’s pledged assets and contingent liabilities, see Note 33. länsförsäkringar liv 2011 17 STATEMENT OF CHANGES IN SHAREHOLDERS’ EQUITY Group SEK M Opening equity, January 1, 2010 Parent Company Share capital Collective consolidation fund Equity method reserve Retained earnings incl. net profit/loss for the year 8 8,803 592 18,106 27,509 Total Retained earnings incl. net profit/loss for the year Total 11,353 17,880 29,241 4,044 Collective Share consolidation fund capital 8 Net profit/loss for the year – – – 3,716 3,716 – – 4,044 Other comprehensive income for the year – –29 – – –29 – – – – Comprehensive income for the year – –29 – 3,716 3,687 – – – – Appropriation of profit – 18,106 – –18,106 – – 17,880 –17,880 – Transfer, equity method reserve – 564 –564 – – – – – – Disbursed bonus – –1,591 – – –1,591 – –1,591 – –1,591 Closing equity, December 31, 2010 8 25,853 28 3,716 29,605 8 27,642 4,044 31,694 Opening equity, January 1, 2011 8 25,853 28 3,716 29,605 8 27,642 4,044 31,694 Net profit/loss for the year – – – –13,063 –13,063 – – Other comprehensive income for the year – – – Comprehensive income for the year – – – – Appropriation of profit – 3,716 – –3,716 Transfer, equity method reserve – –10 10 – –16,012 –16,012 – – – –13,063 –13,063 – – – – – – 4,044 –4,044 – – – – – – –16,012 –16,012 Disbursed bonus – –1,669 – – –1,669 – –1,669 – –1,669 Transfer conditional bonus – –4,020 – – –4,020 – –4,020 – –4,020 Portfolio transfers – –2 – – –2 – –2 – –2 Closing equity, December 31, 2011 8 23,868 38 –13,063 10,851 8 25,995 –16,012 9,991 All equity is classified as restricted. CASH-FLOW STATEMENT Group SEK M Note Net profit/loss before tax Parent Company 2011 2010 2011 2010 –12,957 3,921 –15,428 4,702 –972 –872 –787 –622 –1,591 Income and yield tax paid Disbursed bonus and pension collective agreements from collective consolidation fund –1,671 –1,645 –1,671 Adjustment for non-cash items 37 23,048 5,539 23,233 –81 7,448 6,943 5,347 2,408 Total Change in other operating receivables and liabilities Investment assets –8,892 –1,077 –8,744 –1,014 Other assets –5,113 –6,822 –74 –1,516 2,899 1,142 1,086 1,016 –3,659 186 –2,385 894 3,603 – 4,400 – – 2,046 12 2,046 Liabilities Cash flow from operating activities Investing activities Sale of subsidiary Divestment of associated companies Shareholders’ contributions – – – –400 Loans to Group and associated companies – – –2,070 –146 Investments in intangible fixed assets Cash flow from investing activities Net cash flow for the period – 151 – – 3,603 2,197 2,342 1,500 –57 2,383 –43 2,394 Cash and cash equivalents, January 1 7,336 4,953 7,322 4,929 Cash and cash equivalents at end of period 7,279 7,336 7,279 7,322 –57 2,383 –43 2,394 Change in cash and cash equivalents Cash and cash equivalents pertains to balances of bank accounts and Plusgiro, the amount is recognised in the balance sheet under Cash and bank balances. 18 länsförsäkringar liv 2011 Notes to the financial statements Amounts are stated in SEK M unless specified otherwise NOTE 1 ACCOUNTING POLICIES Company information This Annual Report was submitted on December 31, 2011 and pertains to Länsförsäkringar Liv Försäkringsaktiebolag (publ) which is a non-profit-distributing limited liability insurance company domiciled in Stockholm. The company’s address is Tegeludds vägen 21, SE-106 50 Stockholm, Sweden. The company’s Corporate Registration Number is 516401-6627. In addition to life-assurance operations, the company’s business activities comprise non-life insurance operations in the form of group accident insurance. Since such group accident insurance represents less than 1% of the total operations, and accordingly is immaterial, the company’s entire operations have been recognised as life assurance operations. The portion comprising non-life insur ance operations is recognised in the performance analysis under “Cancellable group accident insurance.” Consequently, this class of insurance has not been specified by occupational pension. Compliance with standards and legislation The consolidated financial statements have been prepared in accordance with the International Financial Reporting Standards (IFRS) as adopted by the EU, the Swedish Financial Reporting Board’s recommendation RFR 1 Supplementary Accounting Rules for Groups and the applicable parts of the Swedish Financial Supervisory Authority’s FFFS 2008:26. The Parent Company’s Annual Report was prepared in accord ance with the Annual Accounts Act for Insurance Companies (ÅRFL), the regulations and general advice of the Financial Supervisory Authority concerning annual reports in insurance companies (FFFS 2008:26, with the additions introduced in FFFS 2009:12 and FFFS 2011: 28), and the Financial Reporting Board’s recommendation RFR 2. Länsförsäkringar Liv applies legally restricted IFRS. These accounting policies comply with IFRS as far as possible within the framework of Swedish law. This means that the Financial Supervisory Authority’s regulations refer to certain exceptions to and limitations in International Financial Reporting Standards (IFRS). Conditions relating to the preparation of the Parent Company’s and consolidated financial statements The Parent Company’s functional currency is Swedish kronor (SEK) and the financial statements are presented in SEK. All amounts, unless otherwise stated, are rounded to the nearest million (SEK M). Assets and liabilities are recognised at cost, except for most of the Group’s financial assets and liabilities that are measured at fair value or amortised cost. The accounting policies stated below have been applied to all periods presented in this Annual Report. Company management’s judgments and estimates in the financial statements The preparation of accounts in accordance with IFRS requires that management make judgments and estimates, and make assumptions that affect the application of the accounting policies and the recognised amounts of income, expenses, assets and liabilities. These judgments and estimates are based on historic experiences and the best information available on the balance-sheet date. The actual outcome may deviate from these judgments and estimates. Estimates and assumptions are reviewed regularly. Significant judgments utilised in the application of the Group’s accounting policies are described below Significant judgments in the application of accounting policies were made in conjunction with the decision to recognise the financial component and the insurance component of all unit-linked insurance contracts separately (known as unbundling) and in conjunction with deciding the classification of financial assets and liabilities. A new interpretation of the conditions of insurance contracts for the Nya världen management form was made in 2011. The new assessment is that the surplus is to be recognised as conditional bonus instead of in the collective consolidation fund as previously. This change was not applied retroactively in the accounts. The change meant that the company’s technical reserves increased by approximately SEK 4 billion in the fourth quarter of 2011. The accounting policies below provide a more detailed definition of the assessments made. Significant sources of estimation uncertainty The assumptions used in the calculation of the technical reserves have the most significant effect on the amounts recognised in the financial statements. In calculating the life-assurance reserve, assumptions are made regarding the discount rate, mortality, morbidity and expenses. For further details, see the accounting policies for liabilities and Note 2 Risks and risk management. The valuation techniques described below in the accounting policies for investment assets are used in the measurement of financial assets for which no observable market data is available. Measurement is based on the most recent information, which normal involves quarterly measurement, one quarter in arrears. Special follow-ups are performed during periods of major turbulence in the financial market. For the valuation of investment property, cash-flow statements containing several assumptions and judgements are used. They include such parameters as rental and cost trends, inflation and the discount rate. A change in any of these parameters due to a change in vacancy rate, market conditions or similar events affects the calculated cash flows and thus the value of the properties. For further details, see the accounting policies for investment assets. Changed accounting policies, new IFRSs and interpretations that have not yet been applied A number of new or revised IFRSs will come into effect in future fiscal years and were not applied in advance in the preparation of these financial statements. The expected effects that the application of these new or revised IFRSs may have on the company’s financial statements are described below. IFRS 9 Financial Instruments will replace IAS 39 Financial Instruments: Recognition and Measurement by 2015 at the latest. länsförsäkringar Liv 2011 19 The IASB has published the first of at least three parts of the project that will jointly comprise IFRS 9. The first part addresses the classification and measurement of financial assets. Only two measurement categories will continue to exist: financial assets measured at fair value or amortised cost. This change is not deemed to have any material effect on Länsförsäkringar Liv. In addition, the other new elements are not deemed to have any material effect on Länsförsäkringar Liv’s earnings or financial position. Consolidated financial statements The Group includes the Parent Company and the companies in which Länsförsäkringar Liv directly or indirectly holds more than half of the votes for all of the shares/participations. The consolidated financial statements were prepared following the purchase methodin accordance with IFRS 3. Balance sheets of foreign subsidiaries were translated at the exchange rate on the balance-sheet date. The income statements have been translated at the average rate for the year. The translation difference that arises is recognised in other comprehensive income and accumulated in equity. Associated companies are companies in which ownership comprises a part of a permanent connection and in which the Parent Company exercises influence over the management. In accounting terms, joint ventures are companies in which the Group has a joint controlling influence over the financial and operational management on the basis of partnership agreements with another party. The share in associated companies’ and joint ventures’ earnings after tax is recognised in the consolidated income statement. Associated companies and joint ventures are recognised in the consolidated financial statements in accordance with the equity method. Intra-Group receivables and liabilities, income or expenses and unrealised gains or losses arising from intra-Group transactions are eliminated in their entirety. as insurance contracts in the accounts. The company’s traditional life assurance and the insurance component of the financial agreements are classified as insurance contracts. Premiums for insurance contracts are recognised as premium income when payments are made. Expenses are recognised when they arise, except for variable costs that are capitalised, see Prepaid acquisition costs. Paid remuneration is recognised by the guaranteed portion being expensed and the bonus portion reducing equity. Financial agreements Länsförsäkringar Liv believes that in its unit-linked insurance operations it has contracts with significant insurance risk and contracts with limited insurance risk. Insurance contracts that contain limited insurance risk are classified as financial agreements. In the reporting, these contracts are divided into a financial component and an insurance component. This method is known as unbundling. To provide more relevant information, the financial component and the insurance component are recognised separately for all unitlinked insurance contracts. Premiums for the financial component are recognised as a deposit in the insurance operations through the balance sheet. In the same manner, claims payments for the financial component are recognised as withdrawals from the insurance operations in the balance sheet. The fees paid by customers are recognised as income and the Group’s costs for insurance risk are recognised as expenses. Contracts with discretionary participation features Länsförsäkringar Liv has assessed that there are contracts with discretionary participation features in its traditional life assurance. This means that the policyholders have a preliminarily distributable surplus. This preliminarily distributable surplus is not guaranteed. These contracts are recognised in accordance with the polices applied for insurance contracts. The preliminarily distributable surplus is recognised as equity. Shareholders’ and Group contributions Shareholders’ contributions are recognised in the equity of the recipient and capitalised in shares and participations with the donor. The Swedish Financial Reporting Board has withdrawn UFR 2 Group contributions and shareholders’ contributions and made amendments to RFR 2 pertaining to recognition of Group contributions. As a result, Länsförsäkringar Liv has changed its accounting policies for recognising Group contributions paid to and received from its subsidiaries. As of 2011, Group contribution received will be recognised as dividend and Group contribution paid as investment in shares in subsidiaries. No Group contributions were paid or received in 2010 or 2011. Translation of foreign currencies Assets and liabilities in foreign currency have been translated according to the exchange rates on the balance-sheet date, with the exception of the equities in foreign subsidiaries and associated companies, which are translated at the rate on the investment date. Transactions in foreign currency are translated to the functional currency at the exchange rate on the date of the transaction. Income recognition Insurance contracts Premiums for insurance contracts are recognised as premium income when payments are made. Financial agreements Payments attributable to the financial component of a financial agreement are recognised as a deposit in the insurance operations through the balance sheet. The fees customers pay for management are recognised as income from financial agreements. The fees charged to customers for the management of financial agreements are recognised in income in line with the company providing the man agement services to the policyholders. The provision of services is evenly distributed over the term of the agreements. Other technical revenue Other income in the insurance operations is recognised under this item, such as management remuneration, portfolio sales and other items. Tax Insurance contracts In accordance with IFRS 4 Insurance Contracts, insurance contracts are to contain a certain amount of insurance risk to be treated 20 länsförsäkringar Liv 2011 Yield tax Yield tax is not a tax on an insurance company’s earnings but it paid by the company on behalf of the policyholders. Tax objects comprise the value of the net assets managed on behalf of the policyholders. For the Group, the yield tax attributable to the period is recognised in profit and loss as “Other non-technical expenses.” For the Parent Company, yield tax is recognised as tax in profit and loss. Fees charged for yield tax for financial agreements are recognised in “Changes in technical reserves for life assurance for which the policyholder bears the risk.” Income tax Income tax comprises current tax and deferred tax. Income tax is recognised in the profit and loss, except when the underlying transaction is recognised directly against shareholders’ equity, whereby the related tax effect is recognised in shareholders’ equity. Current tax is tax that shall be paid or received in the current year, with the application of the tax rates established or decided in practice on the balance-sheet date. This also includes adjustments of current tax attributable to prior periods. Deferred tax is calculated in accordance with the balance-sheet method, based on temporary differences between carrying amounts and tax bases of assets and liabilities. Temporary differences are not taken into account for initial recognition of goodwill or for initial recognition of assets and liabilities that are not business combinations and, at the time of the transaction, do not affect recognised or taxable earnings. Nor are temporary differences attributable to participations in subsidiaries and associated companies not expected to be reversed in the foreseeable future taken into consideration. The valuation of deferred tax is based on how the carrying amounts of assets and liabilities are expected to be realised or settled. Deferred tax is calculated with the application of the tax rates and tax rules established or decided in practice on the balance-sheet date. Deferred tax assets on deductible temporary differences and tax loss carryforwards are only recognised to the extent that it is likely that it will be possible to utilise these. The value of the deferred tax assets is reduced when it is no longer considered likely that they can be utilised. Intangible assets Goodwill Goodwill is calculated as the portion of the cost for business combinations that exceeds the identifiable assets and liabilities of the acquired entity. Goodwill is recognised as an asset and tested for impairment every year. According to IFRS, goodwill is measured at cost less any accumulated impairment in the Group. The Group applied IFRS 1 to the goodwill in acquisitions that took place prior to January 1, 2009, which means that IFRS was not applied retroactively and instead the carrying amount on January 1, 2009 continues to comprise the Group’s cost. classification determines how the financial instrument is measured after initial recognition. 1. Financial assets and liabilities measured at fair value with the change in value in profit and loss. This category has two subcategories: a) financial assets and liabilities that the company has initially chosen to include in this category according to the Fair Value Option. Länsförsäkringar Liv has decided to classify shares and participations, bonds and interest-bearing securities, unit-linked insurance assets and unit-linked insurance liabilities in this category. The company selected this classification since the financial instruments are measured based on their fair value and this provides a better match to the technical reserves discounted by the current market rate. b) assets and liabilities that are held for trading, which are derivatives among both assets and liabilities. 2. Held-to-maturity investments, measured at amortised cost. The company has no financial instruments in this category. 3. Loan receivables and accounts receivable, measured at amortised cost. 4. This category includes other receivables, loans, cash and bank balances, accrued interest and rental income. 5. Available-for-sale financial assets, measured at fair value. The company has no financial instruments in this category. 6. Financial liabilities measured at amortised cost Interest-bearing and non-interest-bearing financial liabilities that are not deriva tives are included in this category. Investment assets Purchases and sales of investment assets are recognised in the balance sheet on the trade date. Non-cash-settled transactions on the balance-sheet date are recognised as receivables and liabilities to counterparties under “Other receivables and liabilities.” Realised gains and losses comprise the difference between cost and the sales price. Realised gains and losses and recognised in Investment income, revenue and expenses. Unrealised gains and losses are the difference between cost and fair value. Previously unrealised changes in value are reversed in conjunction with sales. Unrealised gains and losses are recognised as unrealised gains and losses in profit and loss. Investment property/Land and buildings The Group’s land and buildings were classified as investment property, meaning properties held to generate rental income and/or an increase in value. The properties are measured at fair value individually by an external appraiser. The valuations were conducted by using both district prices and the properties’ cash flows. Since valuation is based on fair value, property is not depreciated. Development In the consolidated financial statements, internal expenses for systems development were capitalised in the balance sheet. The useful life is based on the nature of each system and the amortisation periods are three or five years from the date of completion. The value of the assets is tested for impairment every year. Financial instruments Financial assets and liabilities are classified in different categories based on the purpose for which the instrument was acquired. The Financial assets: Shares and participations Shares are measured at fair value. The current buying-rate is applied to the valuation of financial investment assets and transaction costs are expensed directly on the acquisition date. Shares and participations in Group companies, associated companies and joint ventures are values at the lower of cost and fair value. länsförsäkringar Liv 2011 21 If an associated company is a partnership, the share of profit has been added to the Parent Company’s earnings. Otherwise, the cost method was applied in the Parent Company’s accounts. Interest-bearing securities Bonds and other interest-bearing securities are also measured at fair value according to the most recently listed buying-rate. When no such rate is available, a present value calculation is performed with respect to the market interest rates of comparable securities on the balance-sheet date. Capital gains/losses on bonds and other interest-bearing securities are calculated as the difference between sales value and amortised cost. In the calculation of amortised cost, the difference between cost and exercise price are allocated in profit and loss over the remaining term. The change in amortised cost is recognised net under “Interest income.”Unrealised changes comprise the difference between fair value and amortised cost. Impairment Financial instruments that are not measured at fair value are reviewed on each balance sheet-date to determine whether assets exist whose recoverable amount is less than the carrying amount. If it is deemed that the decrease in value is significant or protracted, an impairment loss is recognised. Impairment losses are expensed in profit and loss. Deferred acquisition costs Costs that have a clear connection to underwriting insurance and signing financial agreements are capitalised as “Deferred acquisition costs” in the balance sheet. These acquisition costs pertain to operating expenses, for example, commission and expenses for sales that are directly related to acquisitions or renewals of financial agreements. The asset is impairment tested every year. Allocations are made according to the same pattern as the recognition of income, meaning in line with the provision of services. Derivatives Loans that comprise investment assets are measured at fair value. Leasing Länsförsäkringar Liv leases equipment from its Parent Company Länsförsäkringar AB. These agreements are limited in scope and recognised in their entirety as operating leases. Unit-linked insurance assets Liabilities Purchases and sales of init-linked insurance assets are recognised in the balance sheet on the trade date, meaning the date on which the substantial risks and rights are transferred between the parties. Non-cash-settled transactions on the balance-sheet date are recognised as receivables and liabilities to counterparties under “Other receivables and liabilities.” Realised gains and losses comprise the difference between cost and the sales price. Unrealised gains and losses are the difference between cost and fair value. Previously unrealised changes in value are reversed in conjunction with sales. The unit-linked insurance asset has a direct link to the value of the life-assurance reserve. The company does not have any risk in the change in value of the value of the asset. Technical reserves All derivatives are measured at fair value in profit and loss. Loans Financial instruments not listed on an active market If the market for a financial instrument is not active, the company determines the fair value by using a valuation technique. The valuation techniques applied are based on market data as far as possible. Valuation techniques are used for derivative instruments (OTC derivatives). The valuation techniques for OTC derivatives comprise an analysis of discounted cash flows. The valuation techniques applied are calibrated such that on initial recognition the fair value amounts to the transaction price and changes in fair value are subsequently recognised continuously based on changes that occur in the underlying market-risk parameters. Unlisted equities primarily comprise private equity funds, mean ing units in funds that purchase, develop and sell unlisted companies. Valuation data is obtained from the various funds and valuation complies with the guidelines of the European Private Equity and Venture Capital Association. Measurement is based on the most recent information from fund managers, which normal involves quarterly measurement, one quarter in arrears. 22 länsförsäkringar Liv 2011 Technical reserves comprise and life-assurance reserve and provision for claims outstanding. Life-assurance reserve The life-assurance reverse correspond to the anticipated capital value of the company’s guaranteed commitments as per current insurance contracts after deduction of the anticipated capital value of future contractual premium payments. The life-assurance reserve is calculated in accordance with standard actuarial principles based on assumptions regarding interest, mortality, morbidity and expenses. In the calculation of technical reserves, a gross interest assumption was applied in accordance with the Swedish Financial Supervisory Authority’s regulation FFFS 2011:22 for the choice of inter est rate in calculating technical reserves. The interest rate for covered bonds was used instead of the swap rate, in the cases in which this is permitted by the regulation. The entire yield curve was applied, meaning that each future transaction is valued with respect to the interest rate the corresponding to the duration of the transaction in relation to the calculation date. Assumptions regarding mortality are structured as generation mortality and include a trend-based increase in life expectancy in relation to year of birth. These assumptions are based on the company’s experience of mortality in its own portfolio. Provision for claims outstanding The provision for claims outstanding comprises three different balance-sheet items. These are provision for disability annuities, established claims and non-established claims. The provision for disability annuities corresponds to the capital value of the company’s commitments in accordance with the insurance contract. The provision for established claims is a provision for reported and approved claims that have not yet been paid. It includes the fixed-income operations. The provision for non-established claims pertains to claims that have not yet been reported but which have been made using statistical methods based on previous experience for the respective products. For disability annuities at fixed amounts, the nominal interest-rate assumption was determined based on the yield curve used for life assurance provisions. Similarly, a real yield curve was applied to index-linked disability annuities. This now applies to all disability annuities regardless of whether they are classed as occupational pensions. Provisions for which the life-assurance policyholder bears the risk This item comprises financial liabilities whereby the liability has a direct link to the value of a financial asset for which the Group does not have any risk in the change in value of the fair value of the asset. The liabilities correspond to the redemption value of the fund units held on behalf of the policyholders. Unit-linked insurance contracts specified as an insurance component and deposit component (unbundling) recognise both components. A conditional bonus is recognised as a bonus for which the policyholder bears a financial or insurance risk that affects the amount of the bonus. The amount of conditional bonus is determined by the conditions of the insurance contracts. The provision is measured at the value of the assets linked to the contracts. For the conditional bonus for the Försäkrad pension and Nya världen products is recognised in profit and loss and the balance sheet. For Nya världen, this is a new interpretation of the conditions of the insurance contracts from 2011. No retroactive application has been made in the accounts. Remuneration to employees Current remuneration Current remuneration to employees is calculated without discount and recognised as an expense when the related services are received. The anticipated cost of bonus payments and other variable remuneration is recognised when there is a legal or informal duty to make such payments as a result of services received from employees and the obligation can be reliably calculated. Remuneration for termination of employment An expense for remuneration in conjunction with the termination of employment is recognised only if the company is demonstrably obligated, without a realistic possibility of revocation, by a formal detailed plan to terminate employment before the normal time. When remuneration is provided as an offer to encourage voluntary redundancy, an expense is recognised if it is probable that the offer will be accepted and the number of employees who may accept the offer can be reliably estimated. Pension plans The Group has both defined-contribution and defined-benefit pension plans, some of which have assets in separate foundations or similar institutions. Current remuneration to employees is calculated without discount and recognised as an expense when the related services are received. The anticipated cost of bonus payments and other variable remuneration is recognised when there is a legal or informal duty to make such payments as a result of services received from employees and the obligation can be reliably calculated. Defined-contribution pension plans Plans whereby the company’s commitments are limited to the contributions that the company has undertaken to pay are classified as defined-contribution pension plans. The Group’s payments of defined-contribution plans are recognised as expenses during the period in which the employee performed the services to which the contributions refer. The pension agreement for the insurance industry, the FTP plan, through insurance with the Insurance Industry’s Pension Fund (FPK) and SPP Liv, is a multi-employer defined-benefit pension plan. According to IAS 19, this pension plan entails that a company shall, as a rule, report its proportional share of the defined-benefit pension commitment and the plan assets and expenses associated with the pension commitment. FPK is currently unable to provide necessary information which is why the pension plans are recognised as a defined-contribution plan in accordance with item 30 of IAS 19. Defined-benefit pension plans Group The Group’s net commitments for defined-benefit plans are calculated separately for each plan by making an estimate of the future remuneration that the employees will have earned over their employment in both current and previous periods. This remuneration is discounted at a present value. The discount rate is the interest rate on the balance-sheet date of a high-quality commercial paper with a term corresponding to that of the Group’s pension commitments. When there is no longer an active market for such commercial papers, the market interest rate on government bonds with a corresponding term will be used instead. The calculation is performed by applying the Projected Unit Credit Method. The fair value of the plan assets is calculated as per the reporting date. Actuarial gains and losses may arise in conjunction with the determination of the present value and fair value of the plan assets. These gains and losses arise either because the actual outcome deviates from the earlier assumption or because the assumptions are changed. The corridor rule is applied to actuarial gains and losses arising in conjunction with the calculation of the Group’s commitments for various plans. The corridor rule entails that the portion of the accumulated actuarial gains and losses that exceeds 10% of the higher of the commitments’ present value and the fair value of the plan assets is recognised in earnings over the expected average remaining period of service for the employees encompassed by the plan. In all other cases, no actuarial gains and losses are taken into account. The carrying amount of pensions and similar commitments recognised in the balance sheet corresponds to the present value of the commitments at year-end, less the fair value of plan assets, unrecognised actuarial gains or losses and unrecognised expenses for service during earlier periods. When the calculation results in an asset for the Group, the carrying amount of the asset is limited to the net of the unrecognised actuarial losses and unrecognised expenses for service during länsförsäkringar Liv 2011 23 e arlier periods and the present value of future repayments from the plan or reduced future deposits to the plan. When the remuneration amount of a plan is improved, the portion of the increase in remuneration attributable to the employees’ service during earlier periods is recognised in profit and loss straight-line over the average period until the remuneration is earned in its entirety. An expense is recognised directly in profit and loss if the remuneration has been fully earned. When there is a difference between how the pension cost is determined in the legal entity and in the Group, a provision or receivable pertaining to a special employer’s contribution based on this difference is recognised. The present value of the provision and the receivable is not calculated. All expenses for defined-benefit pension plans are recognised as staff costs in operating profit. Parent Company The Parent Company applies different principles for the calculation of defined-benefit plans to those stipulated in IAS 19. The Parent Company complies with the provisions of the Pension Obligations Vesting Act and the regulations of the Swedish Financial Supervi- NOTE 2 sory Authority, which is a requirement for rights to tax deductions. The most significant differences compared with the IAS 19 regulations are the determination of the discount rate, that the definedbenefit commitment is calculated based on current salary levels without any assumptions concerning future salary increases, and that all actuarial gains and losses are recognised in profit and loss when they arise. Cash-flow statement The cash-flow statement was prepared in accordance with IAS 7. The statement was recognised in accordance with the indirect method. Contingent liabilities A contingent liability is recognised when there is a possible commitment originating from events that have occurred and whose occurrence is confirmed only by one or several uncertain future events or when there is a commitment that is not recognised as a liability or provision because it is probable that an outflow of resources will be required. RISKS AND RISK MANAGEMENT The financial markets experienced extensive turmoil in 2011 and interest-rate falls in Sweden were extreme. Long-term market interest rates declined to historically low levels at the end of 2011. In parallel with the decline in Swedish long-term market interest rates, the trend on the stock market was also negative. Trends in the financial market led to Länsförsäkringar Liv undertaking a series of steps to limit the negative consequences caused by these trends. Länsförsäkringar Liv followed a predetermined action plan for such situations, which involved successive sales of the liquid portions of the company’s equity portfolio and increases to the duration of assets by purchasing long-term obligations and through derivative contracts. Another step in reducing the effects of the financial crisis was the discontinuation of underwriting new insurance policies under traditional management on September 6, 2011. The subsidiary Länsförsäkringar Fondliv was also sold to Länsförsäkringar AB on October 31, 2011. The systematic activities to govern, manage and control the business operations’ risks were of immediate importance to the company and its customers. All measures generated the expected and positive effects on earnings and key figures. Despite these efforts, key figures remain weak. Focus and aims of risk management Länsförsäkringar Liv conducts life assurance operations. The company offers various forms of pension savings and risk assurance. The financial products and services that Länsförsäkringar Liv offers involve risk-taking. Since Länsförsäkringar Liv is operated in accordance with mutual principles, the company’s risks are borne by the policyholders. The management of risk-taking shall contribute to the provision of financial products at a controlled risk level with a reasonable return. 24 länsförsäkringar Liv 2011 One of the key objectives is to ensure that Länsförsäkringar Liv can meet its guaranteed commitments to customers with a satisfactory margin. Accordingly, the most critical risks are those that may contribute to the company’s insolvency and the company not being able to meet the commitments to its policyholders. Risk management is an integrated part of the governance of the operations, and aims at maintaining a satisfactory balance between the level of risk and the conditions for generating returns. Risk exposure The following factors characterise Länsförsäkringar Liv’s risktaking: • The operations are primarily targeted to private individuals, employees and self employed persons working in small and medium-sized businesses. • All 23 regional insurance companies broker the company’s products, which thereby creates a geographic distribution throughout Sweden. • Market risks dominate the company’s risk profile. Among market risks, the credit risk (spread risk) is the largest risk due to the holdings of Swedish covered mortgage bonds. Falling share pricesalso comprise a risk, despite shareholdings having decreased during the year. • One of the major life assurance risks is the risk that the average life span of policyholders increases more than the assumptions made which could lead to the technical reserves being insufficient to meet Länsförsäkringar Liv’s guaranteed commitments. • Länsförsäkringar Liv has reinsured all of its risk of paying life assurance and morbidity risks and taken out disaster reinsurance to limit its risks. Risk management organisation The Board of Directors of Länsförsäkringar Liv is responsible for ensuring appropriate risk management and follow-up of the company’s risks. Following applicable regulations, the Board establishes the frameworks for the companies’ risk management and risk control based on internal rules in various guidance documents. The Presidents of the companies also decide on guidance documents in certain areas. Important guidance documents that regulate risk management and risk control include Länsförsäkringar Liv’s risk policy, insurance guidelines, risk assessment instructions, instructions for reserve levels, reinsurance policy, solvency policy and investment guidelines. The Board of Directors of Länsförsäkringar Liv has appointed three of the total of eight members in a Group-wide Committee for the Länsförsäkringar AB Group. The Committee is intended to be a forum for financial business environment and macroeconomic analyses, and for preparing matters concerning asset management to be presented to the Board for decision. It is also the duty of the Finance Committee to monitor fulfilment of and compliance with established objectives, investment orientation, chains of command, etc. There is an Investment Committee at management level in Länsförsäkringar Liv which is a preparatory body for the Finance Committee. The Investment Committee examines and prepares the Asset Management Unit’s proposed investment orientations based on established targets, financial environment analyses, macro economic analyses and specified frameworks. Representatives for Länsförsäkringar Liv’s company management, the Asset Management Unit and the risk control function participate in the Committee. Ongoing management and follow-ups of different risks are performed in the business operations. Each department at Länsförsäkringar Liv is responsible for identifying, measuring, monitoring, handling and reporting risks in their specific areas. This also applies to outsourced operations. Risks in Länsförsäkringar Liv’s investment assets (market risk, counterparty risk in financial derivatives and liquidity risk) are managed by the Group-wide unit of Asset Management. The Risk Control function, which is separate from the business operations and reports to the Presidents and Boards, is responsible for the independent risk control. The Risk Control function is also responsible for keeping the Presidents and Boards continuously informed of the companies’ overall risk situation. Furthermore, the function carries out annual risk analyses in all departments and at management level in Länsförsäkringar Liv. The compliance function provides support for ensuring that the operations are in compliance with regulatory requirements. The function identifies and reports on risks that may arise as a result of non-compliance with regulatory requirements. The internal audit is an independent review function that comprises the Board’s support in quality assurance of the organisation’s risk management, governance and controls. Risk modelling Länsförsäkringar Liv utilises a variety of analysis tools and simulation models in its risk management activities. A simulation model is used in the ongoing investment operations to analyse investment orientations under assumptions of future market scenarios. With the framework of the preparations for Solvency II, work is underway on developing a partial internal model for measuring risk and monitoring solvency capital requirements. An analysis of the supporting data for the Financial Supervisory Authority’s traffic-light model is used for ongoing risk monitoring. The diagram below shows the specification of risk by main risk type in Länsförsäkringar Liv as at December 31, 2011 in accordance with the traffic-light model. Diversification effects have been distributed proportionally. Risk profile for Länsförsäkringar Liv 2011 (2010) Other insurance Interest-rate risk, risks 5% (3%) net 1% (27%) Mortality risk 16% (7%) Credit risk 39% (10%) Equities risk 30% (47%) Property risk 9% (6%) The risk profile has changed markedly since year-end 2010 as a result of the measures taken to manage the uncertain climate in the financial market. Equities risk was reduced in the spring and summer by divesting equities and introducing equities hedging. In the autumn, interest-rate risk net was sharply reduced by matching the duration of the fixed-income portfolio with the duration of the technical reserves. To reduce the sensitivity to fluctuations in European interest rates, European fixed-income investments were partly replaced by Swedish ones in the autumn and the start of the winter. Accordingly, credit risk increased. Risk, capital and solvency A key element of risk management takes place when deciding how the company’s capital is to be managed. The preparations of proposals on investment orientations for Board decisions include an analysis of the impact on solvency, debt coverage and returns. Simulation models are used in this process. Absolute requirements for risk-taking according to investment proposals are that the analysis must show that the probability of falling below statutory solvency and debt coverage ratio requirements is within the stipulated framework and that the Financial Supervisory Authority’s traffic-light model does not indicate a red light. Länsförsäkringar Liv’s solvency level and debt coverage ratio exceed the statutory levels and the Financial Supervisory Authority’s traffic-light model has given the company a green light. Solvency II – risk-based regulatory requirements from 2014 The EU reached an agreement on the modernisation of regulatory requirements for insurance companies, known as Solvency II, in 2009. These new rules place more rigorous demands on companies’ risk management. Also, the rules stipulate that the requirements for minimum buffer capital placed on insurance companies will be significantly more closely linked to the size of the company’s risks. The regulatory changes are extensive, affect a number of areas and, in many respects, are manifested as substantially more detailed länsförsäkringar Liv 2011 25 rules than the currently applicable provisions. The timeframe for Solvency II has been postponed by the EU body. The most recent proposals entail that the insurance companies must submit certain information according to the Solvency II regulations during 2013, but that the new material regulations are not expected to apply until 2014. Länsförsäkringar Liv, along with the other companies in Länsförsäkringar AB, has participated in the Solvency II preparations for several years. Following a preliminary study in 2008, a Solvency II preparation project has been ongoing since early 2009. An increasing number of employees will be involved in the preparations. The work involves individual preparations and also influenc ing the content of the new rules. In 2011, a simplified process of Own Risk and Solvency Assessment (ORSA) was implemented. The purpose of the ORSA is to ensure that the company’s capital is, and remains, adequate for bearing the risks attributable to implementation of the company’s strategic plan, business plan for the coming 3–5 years. Länsförsäkringar has a positive attitude to the modernisation of the rules for the insurance sector under Solvency II. However, the preparations for Solvency II demand extensive work and expenses for Länsförsäkringar Liv. Measures need to be taken in terms of the development of work processes and guidance documents and the management of data inventories and calculation procedures. The preparatory work for Solvency II is initially focusing on ensuring compliance with the regulations. A parallel endeavour is that the preparatory work will create the most possible business and customer value. This can be achieved by utilising the opportunity to improve the forms for governance, management and control of risks and allocation of capital. The purpose is to both ensure the efficiency of the work processes and to generate improved calculation tools for balancing risk limitation with opportunities for yield ing returns. A standard formula or an internal model can be used to calculate capital requirements under Solvency II. The latter is based on the company’s own risks rather than applying more generally as is the case under the standard formula. An internal model is to be approvedby the Swedish Financial Supervisory Authority prior to application. In January 2011, Länsförsäkringar Liv applied to the Financial Supervisory Authority for a preparatory review of the partial internal model for calculating the Solvency Capital Requirement. Work subsequently intensified to adapt the regulatory framework of the partial internal model and its connection to operational planning, governance and control, which became central issues in Länsförsäkringar Liv’s Solvency II efforts during the year. Länsförsäkringar Liv will thus be able to work with measures of capital requirement that are better aligned with the company’s risks that those in the standard formula. Classification of risks The following section describes Länsförsäkringar Liv’s overall risks and their governance and management. The diagram below shows the classification of risk that has been decided at the Länsförsäkringar AB Group and that is applied within Länsförsäkringar Liv. Life-assurance risk Life assurance risks are the risks that arise in conjunction with undertaking to insure the life and health of individual people. Life assurance risks can be divided into a number of sub-groups. Risk of paying life assurance, mortality risk, risk of disability and morbidity The risk of paying life assurance involves the average life span in the portfolio increases more than was assumed, and the mortality risks comprise the mortality of the insured parties being higher than assumed level. The risk of disability and morbidity is the risk that the disability and morbidity of the insured parties is greater than was assumed. Expenses risk In addition to the purely insurance risks, there are such risks as expense risk, which is the risk that the estimated costs will not cover the company’s actual business costs. Länsförsäkringar Liv continuously monitors the status of operating expense assumptions in relation to actual costs at product level and at an overall level. Cancellation risk Cancellation risk is the risk that premium cancellations, repurchases or transfers are higher than expected. This risk impacts expen- Classification of risk at Länsförsäkringar Liv Quantifiable risks Life-assurance risk Market risk Counterparty risk Mortality risk Interest-rate risk Counterparty risk in ceded reinsurance Risk of paying life assurance Equities risk Risk of disability and morbidity Property risk Counterparty risk in financial derivatives Expenses risk Spread risk Other counterparty risk Cancellation risk Currency risk Disaster risk Concentration risk in investment assets Operational risk Risks that are difficult to quantify Business risk 26 länsförsäkringar Liv 2011 Concentration risk in investment assets Liquidity risk, including financing risk Other risks ses risk since higher cancellations lead to lower income and accordingly fewer opportunities for covering the company’s actual operating expenses. Disaster risk Disaster risk is a generic term for the risk that natural disasters, epidemics or disasters caused by human activity lead to significantly higher claims payments. If the above risks are not limit they could lead to the technical reserves being insufficient to meet Länsförsäkringar Liv’s guaranteed commitments The technical reserves correspond to the company’s guaranteed commitments and are calculated per insur ance contract after assumptions are made for mortality, interest rates, morbidity, the probability of recovery and operating expenses. These assumptions are made following regulations which are intended to ensure that the company is always able to meet its undertakings. For occupational pensions, the assumptions are selected accord ing to the prudence principle, whereas for other products each of the assumptions is to be satisfactory. Life span in Sweden is gradually increasing, which means lower requirements for provisions for insurance with a high mortality risk (when insurance has been taken out against premature death). On the other hand, this trend entails a great need for provisions for those policyholders where the risk of paying life assurance is dominant. Life assurance risks are limited by risk assessment regulations applied by Länsförsäkringar Liv. Risk assessments mainly take into account the costs of a potential insurance event and the age, employment conditions, financial and health status of the insured. Medical examinations may also take place in certain cases. Information provided in claims adjustment processes is regularly checked. Life assurance risks are also limited through reinsurance. Länsförsäkringar Liv has reinsured all of its risk of paying life assurance and morbidity risks. The table below shows the sensitivity to reasonably probable changes in several key actuarial assumptions. Change in assumption, % Assumption before reinsurance Change in provision, SEK M 2011 can be taken in management activities. The analysis studies the life-assurance company’s liability to the policyholders and the assets that it has. Risks and uncertainties are identified and consequences of various potential and more improbable events are tested in a risk report that takes into account the probability of outcomes for important key figures. The purpose is to produce an optimal risk level with a high and competitive return. The proposed diversification is presented in a normal portfolio. The portfolio stipulates a percentage for the distribution between equities and interest rates, and other types of assets such as Private Equity (unlisted companies), alternative investments and properties. A normal portfolio is defined to serve as the starting point for distributing investments among asset classes and regions. Guide lines for decisions regarding the normal portfolio and short-term investment decisions are produced. Analyses of the expected future returns and the risk level for the asset classes that may be included in the investment portfolios are performed continuously. Market risks in asset management are controlled by decisions in Länsförsäkringar Liv’s Board concerning the normal portfolio and the extent to which the actual portfolio may deviate from the normal portfolio. In this way, the company’s Board takes a position on the level of risk applying to investment operations and the degree of freedom allowed to the operational management organisation in its efforts to raise the return by deviating from the normal portfolio. The portfolio is monitored daily to ensure that it is within the desired and approved market risk levels. Changes in interest rates, exchange rates, share prices and prices of commodities, as well as changes in their individual volatilities, influence the market values of financial assets and liabilities. Derivative instruments are increasingly utilised in the management of investment assets in order to enhance the efficiency of management and to achieve the desired risk profile. The table below presents the sensitivity inherent in market risks. Impact on profit before tax Sensitivity analysis Interest-rate risk 2011 2010 1% lower interest rate –248 –8,223 –2,268 –5,160 Equities risk1) 10% low share prices Property risk 10% lower market value –587 –563 Credit-spread risk 1% higher credit spread –9,664 –3,744 Currency risk 10% weaker SEK –31 –245 1) Includes 10% lower prices on hedge funds. 2010 Mortality –20%/+20% +2,900/–2,300 +2,000/–1,600 Morbidity +50% +200 +500 Expense ratio +10% +1,000 +1,200 Discount rate –1.0% +16,800 +15,000 Market risk Market risk is the risk that the fair value of or future cash flows from a financial instrument or a property will vary due to changes in market prices. In the management of the Länsförsäkringar Liv’s assets, assessments are made of the potential for a favourable return and the risk level involved in the creation of investment strategies and for investment decisions of a more operational nature. The main asset classes in portfolio management are equities, interestbearing securities, alternative investments and property. An ALM analysis is performed to ascertain the level of risk that Interest-rate risk For the insurance company, interest-rate risk is the predominant market risk. Interest-rate risk is also inherent in insurance liabilities by policyholders being entitled to a guaranteed interest rate under many life assurance contracts and by life-assurance reserves being discounted by the current market interest rate. Interest-rate risk is the risk that the net value of assets, liabilities and insurance undertakings may decline due to changed market interest rates. A fall in interest rates is normally unfavourable for Länsförsäkringar Liv since the company’s liabilities will then increase more than its assets. The desired interestrate risk is described and a desired target decided for the duration with a rebalancing interval. Derivative instruments, such as interest-swap contracts and swap options, are used to manage interest-rate risk. Exposure to interest rate changes is presented in the table below as fixed-interest periods for fixed-interest assets and liabilities, net. länsförsäkringar Liv 2011 27 Fixed-interest periods for fixed-interest assets less liabilities, net (including derivatives) Dec. 31, 2011 Bonds and other interest-bearing securities Derivatives Fixed-income assets less fixed-income liabilities Net exposure in foreign currency Local currency in 000s More than 5–10 years 10 years Currency 2010 2011 2010 –374,437 –1,129,710 –2,566 –7,595 –3,741 Less than 1 year 1–5 years EUR –199,236 –414,771 –1,773 1,372 24,768 9,006 26,726 61,871 GBP –131,430 –76,965 –1,400 –810 – –3,061 10,394 19,249 26,582 CNY 685,476 1,758,594 747 1,794 1,372 21,707 19,400 45,975 88,453 475 1,203 Total USD KRW 79,781,365 203,156,207 Other currencies Total Dec. 31, 2010 Bonds and other interest-bearing securities Derivatives Fixed-income assets less fixed-income liabilities Equivalent in SEK M 2011 More than 5–10 years 10 years Less than 1 year 1–5 years 1,794 21,030 5,385 – –9,366 –4,302 1,794 11,664 1,083 3,435 Total 31,644 –2,247 –15,916 1,188 15,728 Equities risk Equities risk is the risk that the value of assets may decline due to falling share prices. The risk is described and decided on a normal portfolio with exposure by region. In certain, selected regions, investments are subsequently made with a number of asset managers to reduce the manager risk in individual regions. For the regions/markets that are not invested in by active asset managers, investments are made in the desired market index. 4,207 6,704 –310 –2,445 Counterparty risk Counterparty risk pertains to the risk that counterparties are unable to fulfil their undertaking and that any collateral provided does not cover the receivable. Länsförsäkringar Liv’s exposure to counterparty risk primarily arises through the use of financial derivatives. Counterparty risks in financial derivatives are managed through regulations for approved exposure to counterparties. The size of the permitted exposure depends on the rating of the counterparty. Exposure is limited on the basis of ISDA agreements (netting agreements) and accompanying agreements on pledging collateral for certain attained counterparty exposure. Counterparty risks in financial derivatives per rating category Calculated based on the market value of the derivative 2011 2010 AA 186,441 523,090 Property risk A 442,145 532,408 Property risk is the risk that the value of assets declines due to falling property prices. The property prices are an effect of the assumptions made on applicable yield requirements and rental levels. The maximum credit risk exposure without consideration of credit enhancement corresponds to the carrying amount of the assets on the balance-sheet date. Operational risk Credit-spread risk Credit-spread risk is the risk that the value of assets declines due to increases in the difference between market interest rates on bonds with credit risks and government securities. The counterparty shall have a credit rating that is deemed to be sufficient. Decisions on the size of the portion of the bond portfolio that is to comprise bonds with credit risk are made in light of prevailing market conditions. Bond investments classified by rating AAA – Swedish Government AAA – Government securities other than those issued by the Swedish Government AAA – other AA 2011 2010 5,629 3,612 4,514 690 36,372 22,939 3,294 2,595 A 10,365 7,630 BBB or lower 18,059 16,315 Currency risk Currency risk is the risk that the net value of assets, liabilities and insurance undertakings declines due to fluctuations in exchange rates. Decisions on the size of currency exposure are made in light of prevailing market conditions. The total net currency exposure on December 31, 2011 amounted to negative 0.3% (neg: 2.4) of total investment assets. 28 länsförsäkringar Liv 2011 Operational risk is the risk of losses arising due to inappropriate or unsuccessful processes, human error, incorrect systems or external events. Operational risk analyses are performed annually both at company level and in the operating activities. A joint method and reporting format are used in these analyses. Operational risks are identified, the consequences evaluated and probability assessed. Action plans are prepared for material risks, which are followed up every quarter. The Risk Control function facilitates analyses and aggregates results to each company’s management group and Board. Risk Control also monitors and reports the implementation of the action plans during the year. To meet the increasing requirements in incident handling, common system support is used with the aim of standardising operating-risk measurement methods throughout the Group. Furthermore, a continuity plan is adopted annually by executive management. Business risk Business risk is the risk of losses occurring as a result of business strategies and business decisions proving to be misdirected, actions by competitors, changes in the external environment, negative rumours about the company and an unexpected downturn in income, for example, from volume decreases. Business risk is managed at Board and management level through analyses and decisions prior to making strategic choices on operational focus, in the annual business planning process and if required by trends in the Group’s markets. The specific business risks that are deemed to be the most important at any time are con tinuously monitored at management level. Note 3 PREMIUM INCOME Group SEK M 2010 2011 2010 6,404 6,453 6,386 6,431 150 151 150 151 0 120 0 120 6,554 6,724 6,536 6,702 Premiums for individual life assurance 1,721 2,025 1,706 2,007 Group insurance premiums 4,683 4,428 4,680 4,424 Total 6,404 6,453 6,386 6,431 Periodic premiums 4,661 5,592 4,643 5,570 Single premiums 1,743 861 1,743 861 Total 6,404 6,453 6,386 6,431 793 875 793 875 5,593 5,556 5,593 5,556 Gross premium income before ceded reinsurance is distributed as follows in the life-assurance operations Concentration risk Direct life assurance Concentration risk defined as the risk of losses occurring as a result of investment assets not being highly diversified, of undertakings vis-à-vis policyholders not being highly diversified or as a result of other forms of risk concentration. Concentration risk is primarily counterbalanced by decisions determining the maximum exposure per counterparty in financial derivatives, the diversification of investment assets, limits for exposure per reinsurer and discretionary reinsurance of the insured for very large individual risks. The largest counterparties on December 31, 2011 were Nordea, including Nordea Hypotek, SEB and Swedbank Hypotek. Direct medical and accident insurance In investment assets Concentration risk is deemed to be small for the company in relation to market risks based on the diversification provided in the company’s investment orientations. Having as a general rule that these investments can be used for debt coverage also means that the risk of excessively high individual commitments is kept low. See also Note 20 Shares and participations and Note 21 Bonds and other interest-bearing securities. Assumed reinsurance Total Gross premium income for direct life assurance is distributed in the following categories Premiums for contracts that do not carry bonus rights Premiums for contracts that carry bonus rights Premiums for which the policyholder bears the risk Total Länsförsäkringar Liv primarily targets private individuals, employees and self employed persons working in small and medium-sized businesses. All 23 regional insurance companies broker the company’s products, which thereby creates a geographic distribution through out Sweden. Accordingly, Länsförsäkringar Liv’s insurance risks are highly diversified. Länsförsäkringar Liv has taken out disaster reinsurance to further limit its risks. The insurance policy has been taken out so that the provisions regarding maximum retention in the insurance guidelines can be met by a healthy margin. 18 22 – – 6,404 6,453 6,386 6,431 All premiums pertain to insurance in Sweden. Note 4 In insurance operations Parent Company 2011 INVESTMENT INCOME, REVENUE Group SEK M Rental income Dividends received outside the Group Dividends received from Group companies Dividends received from associated companies Total dividends Parent Company 2011 2010 2011 2010 442 434 100 103 5,089 2,797 4,351 1,881 – – 22 43 18 67 18 67 5,107 2,864 4,391 1,991 2,201 1,389 2,186 1,385 123 92 228 128 Interest income Bonds and other interest-bearing securities Interest income from Group companies Liquidity risk, including financing risk Other interest income 1,448 455 1,443 454 Liquidity risk is the risk that the company’s undertakings cannot be fulfilled due to a shortage of cash and cash equivalents. This entails that the undertakings cannot be fulfilled without borrowing or disposing of a financial instrument for a considerable added value. Liquidity risk is minimised by the predominant proportion of investments being made in securities with high liquidity that are listed on well-established exchanges. To further limit liquidity risks, the management agreements describe how investments are to be made in unlisted assets. Sometimes investments are made consciously in less liquid and unlisted assets to achieve a higher return. The table below presents the discounted net cash outflows for technical reserves by year. Total interest income 3,772 1,936 3,857 1,967 17 – – – – – 27 22 328 443 328 416 Reversed impairment Land and buildings Shares and participations Exchange-rate gains, net Capital gains, net Land and buildings 0 0 0 0 Shares and participations 2,647 25 0 491 Bonds and other interest-bearing securities 3,186 1 3,186 1 111 – 101 – 5,944 26 3,287 492 15,610 5,703 11,991 4,992 Other investment assets Total capital gains Investment income, revenue Percentage of cash flow, % Duration, year 2011 2010 0–5 22.3 14.3 5–10 18.9 15.8 10–15 16.3 16.0 15–20 14.2 16.0 20–30 18.1 24.0 30– 10.1 13.9 länsförsäkringar Liv 2011 29 Note 5 Total expenses comprise the following UNREALISED GAINS ON INVESTMENT ASSETS Group SEK M Land and buildings Interest-bearing securities issued by and loans to Group companies Bonds and other interest-bearing securities Shares and participations Derivatives Parent Company 2011 2010 2011 2010 103 45 27 35 17 – 17 – 653 93 653 93 – 1,618 – 1,618 2,784 – 2,784 – Other – 136 – 136 Total 3,557 1,892 3,481 1,882 Note 6 Group 2011 2010 2011 2010 Acquisition –957 –1,115 –567 –658 –10 –10 –9 –8 Administration –505 –225 –350 –103 Financial management –121 –80 –121 –80 –28 –33 –3 –3 –1,621 –1,463 –1,050 –852 Claims adjustment Property management Total Costs for acquisition and administration are recognised in profit and loss under operating expenses, the costs for claims adjustment are recognised under claims payments in Note 7, costs for financial management are recognised in Note 11 under asset management expenses, and costs for property management are recognised as direct costs for properties in Note 16. OTHER TECHNICAL REVENUE Group Group SEK M Risk income Parent Company SEK M Parent Company SEK M Total costs are distributed as follows 2011 2010 2011 2010 Parent Company 2011 2010 2011 2010 –114 –120 –114 –120 –11 –12 –11 –12 –329 –397 –199 –223 20 389 – – Staff costs, etc. 327 – – – Costs for premises, etc. Other 5 – – – Amortisation/depreciation, etc. Total 352 389 – – Other –1,167 –934 –726 –497 Total –1,621 –1,463 –1,050 –852 Management remuneration Note 7 CLAIMS PAYMENTS BEFORE CEDED REINSURANCE Group SEK M Parent Company 2011 2010 2011 2010 Claims payment –4,054 –3,903 –4,040 –3,888 Cancellations and repurchases –1,423 –817 –1,423 –817 Claims adjustment costs Total Note 8 Dec. 31, 2010 Audit assignment 2 2 2 2 Audit operations in addition to the audit assignment 4 0 4 0 Tax advice 0 0 0 0 Parent Company Other assignments 1 – 1 – 2011 Total 7 2 7 2 –10 –9 –8 –4,730 –5,472 –4,713 2010 2010 Operating expenses in life assurance operations distributed according to functions Acquisition Change in the “Prepaid acquisition costs” item Administrative expenses Commission and profit shares in ceded reinsurance –927 –1,105 –516 –614 –30 –10 –51 –44 –786 –501 –630 –368 281 266 280 265 –1,462 –1,350 –917 –761 Of which, purchases from the Länsförsäkringar AB Group –482 –463 –482 –463 Total amount of direct insurance provisions –805 –878 –414 –422 Total amount of research and development expenses that have been expensed –194 –150 –142 –110 Total The item “Acquisition” consists of “Acquisition” and “Changes in the ‘Prepaid acquisition costs’ item” below. The item “Administration” consists of the total of the items “Administration expenses” and “Commission and profit shares in ceded reinsurance.” 30 länsförsäkringar Liv 2011 Parent Company Dec. 31, 2011 –10 2011 Group Dec. 31, 2010 OPERATING EXPENSES SEK M AUDIT EXPENSES Dec. 31, 2011 –5,487 Group Note 9 SEK M KPMG AB Audit assignments pertain to a review of the Annual Report and accounts, and the management by the Board of Directors and President, other work assigned to the company’s auditors, and advice or other assistance required due to observations made during the review or implementation of such assignments. Everything else comes under Other assignments. Note 10 EMPLOYEES, STAFF COSTS AND REMUNERATION TO SENIOR EXECUTIVES Group and Parent Company Average number of employees 2011 2010 Sweden Men 34 35 Women 71 78 105 113 Total number of employees Remuneration to the Board of Directors Directors’ fees are payable to the Chairman and members of the Board in accordance with a decision of the Annual General Meeting. No fee is payable to employee representatives. Salaries, other remuneration and social security expenses, SEK M Salaries and remuneration of which variable remuneration Variable remuneration Variable remuneration may be paid to all employees who are not managers. A basic prerequisite for paying variable remuneration to employees is that the Länsförsäkringar AB Group reports positive results before appropriations and tax. One third of the remuneration is based on exceeding the joint goals in Länsförsäkringar AB’s business plan and two thirds on the degree to which the individual goals in the goal contract were achieved. A maximum of SEK 12,000 may be paid to employees per year if all the prerequisites are fulfilled. 51 53 1 0 Social security expenses 34 40 of which pension costs 15 19 Total 85 93 Remuneration of senior executives Remuneration to the President and other senior executives comprises basic salary, variable salary and other benefits. Pension benefits and other benefits paid to the President and other senior executives are included as part of total remuneration. Senior executives are the individuals who, together with the President, comprise company management. Board of Directors and senior executives, 16 (21) 11 10 of which salaries to President Salaries and remuneration 3 3 of which variable remuneration to President – – of which fixed salary to other senior executives 6 5 of which variable remuneration to other senior executives – – Social security expenses 8 7 of which pension costs Total 4 4 20 18 62 64 Total salaries, remuneration and social security expenses, SEK M Salaries and remuneration of which variable remuneration Social security expenses of which pension costs Total 1 0 43 47 19 22 105 111 länsförsäkringar Liv 2011 31 Note 10 EMPLOYEES, STAFF COSTS AND REMUNERATION TO SENIOR EXECUTIVES, cont. Pension costs as a percentage of pensionable salary, % Remuneration and other benefits for senior executives Parent Company 2011, SEK 000s Jörgen Svensson, President Basic salary/ Board fee Variable remuneration Other remuneration Pension costs Total Definedcontribution Definedbenefit 3,401 0 0 1,568 4,969 45 – Karl-Olof Hammarkvist, Chairman of the Board 257 – – – 257 – – Gunnar Wetterberg, Deputy Chairman of the Board 196 – – – 196 – – Sten Lundqvist, Board member 196 – – – 196 – – Ulrika Messing, Board member 196 – – – 196 – – Gunvor Engström, Board member 171 – – – 171 – – Anders Östryd, Board member 143 – – – 143 – – Karin Åkesson, Board member 173 – – – 173 – – Lennart Atteryd, Board member 197 – – – 197 – – Christina Ramberg, former Deputy Chairman of the Board 89 – – – 89 – – Peter Lindvall, former Board member 43 – – – 43 – – 5,957 0 196 2,271 8,424 33 – 11,019 0 196 3,839 15,054 Other senior executives (5 people) Total Pension costs as a percentage of pensionable salary, % Remuneration and other benefits for senior executives Parent Company 2010, SEK 000s Jörgen Svensson, President Basic salary/ Board fee Variable remuneration Other remuneration Pension costs Total Definedcontribution Definedbenefit 3,032 0 0 1,451 4,483 45 – Karl-Olof Hammarkvist, Chairman of the Board 238 – – – 238 – – Christina Ramberg, Deputy Chairman of the Board 231 – – – 231 – – Sten Lundqvist, Board member 188 – – – 188 – – Ulrika Messing, Board member 188 – – – 188 – – Gunvor Engström, Board member 188 – – – 188 – – Gunnar Wetterberg, Board member 188 – – – 188 – – Anders Östryd, Board member 188 – – – 188 – – Karin Åkesson, Board member 189 – – – 189 – – Peter Lindvall, Board member 188 – – – 188 – – Lennart Atteryd, Board member 100 – – – 100 – – 91 – – – 91 – – 5,419 0 2 2,100 7,521 28 – 10,428 0 2 3,551 13,981 Christer Höij, former Board member Other senior executives (6 people) Total Pensions The retirement age for the President is 60. The pension between the age of 60 and 65 is a defined-contribution plan. The pension premium shall amount to 31% of pensionable salary. Pensionable salary refers to fixed salary. In addition, the company pays an additional pension premium of SEK 120,000 per year. Pension from the age of 65 will be subject to the terms of the pension agreements between the Swedish Insurance Employers’ Association (FAO), the Swedish Union of Insurance Employees (FTF) and the Swedish Confederation of Professional Associations (SACO). The retirement age for other senior executives is 65. The pension is subject to the terms of the pension agreements between the Swedish Insurance Employers’ Association (FAO), the Swedish Union of Insurance Employees (FTF) and the Swedish Confederation of Professional Associations (SACO). Severance pay A mutual period of notice of six months applies to the President. If termination of employment is issued by the company, severance pay corresponding to 18 months’ salary will be paid, in addition to the period of notice. For other senior executives, the period of notice follows applicable agreements between the Swedish Insurance Employers’ Association (FAO), the Swedish Union of Insurance Employees (FTF) and the Swedish Confederation of Professional Associations (SACO). Composition of Remuneration Committee The Board of Directors shall appoint at least two members from within its ranks to form a Remuneration Committee. The Board Chairman may serve as the Chairman of the Committee. The other members must be independent in relation to the company and company management. Policies for remuneration to senior executives Senior executives in the Länsförsäkringar AB Group shall have market-based employment terms and conditions. The total remuneration must be on par with the industry. The structure and level of remuneration should correspond to the company’s values, meaning that it should be reasonable, moderate and well-balanced, and also contribute to good ethics and organisational culture, characterised by openness and transparency. Fixed remuneration is paid according to the general policy above. Pensions should comply with the terms of the pension agreements between the Swedish Insurance Employers’ Association (FAO), the Swedish Union of Insurance Employees (FTF) and the Swedish Confederation of Professional Associations (SACO). In addition to the above benefits, a company car is offered in accordance with applicable conditions, individual medical insurance and other benefits offered to all employees. Number of women among senior executives, % Preparation and decision-making process applied in relation to the issue of remuneration to company management A Remuneration Policy for the Länsförsäkringar AB Group regulates the preparation and decision-making process for remuneration to company management. The Remuneration Committee prepares important remuneration decisions and decisions on measures for following up the application of the Remuneration Policy. Decisions regarding remuneration and other terms and conditions of employment for the President are made by the Board of Directors. 32 länsförsäkringar Liv 2011 Group Parent Company Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 Board members 6 33 36 38 Other senior executives 9 56 50 56 Percentage women Note 11 INVESTMENT INCOME, EXPENSES Note 12 Group SEK M 2011 2010 2011 2010 Operating expenses, land and buildings –162 –177 –25 –25 Asset management expenses –96 UNREALISED LOSSES ON INVESTMENT ASSETS Parent Company –80 –96 –80 Interest expense Group SEK M 2010 2011 Land and buildings – – – – Bonds and other interest-bearing securities – –196 – –152 –6,010 – –6,010 – –169 –184 –169 –184 –6,179 –380 –6,179 –336 Shares and participations Derivatives Bonds and other interest-bearing securities –66 –88 –66 –60 –1 –1 –1 –1 Other interest expense –299 –246 –299 –278 Total interest expense –366 –335 –366 –339 –73 –95 – –15 – – – – –73 –95 – –15 –174 –20 –174 –23 – Property loans Parent Company 2011 Total 2010 Impairment Other investment assets Shares and participations Total impairment Exchange-rate losses, net Capital losses, net Land and buildings – – – –1,046 –176 –1,046 – –2 –1,552 –1 –1,616 Total capital losses –1,048 –1,728 –1,047 –1,616 Investment income, expenses –1,919 –2,435 –1,708 –2,098 Shares and participations Bonds and other interest-bearing securities Note 13 TAXES Group SEK M 2011 Parent Company 2010 2011 2010 Current tax Yield tax on pension funds – – –490 –528 –100 –142 –91 –133 118 3 –3 3 Deferred tax pertaining to temporary differences –124 –65 – – Total recognised tax expense –106 –204 –584 –658 Tax Adjustment of tax pertaining to prior years Deferred tax Deferred tax liabilities pertaining to the following: 13 14 – – Untaxed reserves Investment property/Land and buildings 133 107 – – Total 146 122 – – Deferred tax assets pertain to the following: Investment property/Land and buildings 7 8 – – Loss carryforwards – 99 – – Total 7 107 – – The change between the years pertaining to recognised deferred tax liabilities and tax assets has been recognised as deferred tax expenses/income in profit and loss. Yield tax is recognised in the Group according to IFRS in the item “Other non-technical expenses.” Tax rates applied: Yield tax on pension funds, pension insurance 15% 15% 15% 15% Yield tax on pension funds, endowment insurance 27% 27% 27% 27% Average government borrowing rate for taxation 2.76% 3.1% 2.76% 3.1% Tax rate for calculating income tax 26.3% 26.3% 26.3% 26.3% Tax rate for calculating deferred tax 26.3% 26.3% 26.3% 26.3% länsförsäkringar Liv 2011 33 Note 14 GOODWILL Group SEK M Cost Accumulated amortisation Accumulated impairment Divestments Closing balance Opening balance Depreciation for the year Divestments Closing balance Note 15 Parent Company Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 1,162 2,650 – Dec. 31, 2010 – – –1,473 – – – –15 – – –1,162 – – – – 1,162 – – 1,162 1,162 – – – – – – –1,162 – – – – 1,162 – – Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 225 225 – – – – – – OTHER INTANGIBLE ASSETS Group SEK M Parent Company Dec. 31, 2010 Cost Opening balance Additional assets for the year Scrapped Closing balance – – – – 225 225 – – –116 –106 – – –12 –10 – – Accumulated amortisation Opening balance Depreciation for the year Scrapped – – – – –128 –116 – – –85 –85 – – – – – – Closing balance –85 –85 – – Carrying amount 12 24 – – Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 169 157 – – – 12 – – Closing balance Accumulated impairment Opening balance Impairment for the year a) Software Group Cost Opening balance Reclassification Scrapped Closing balance Parent Company Dec. 31, 2010 – – – – 169 169 – – –116 –106 – – –12 –10 – – Accumulated amortisation Opening balance Depreciation for the year Scrapped – – – – –128 –116 – – –29 –29 – – – – – – Closing balance –29 –29 – – Carrying amount 12 24 – – Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Opening balance 0 12 – – Investments in the form of internal development – – – – Reclassification – –12 – – Impairment – – – – Closing balance Accumulated impairment Opening balance Impairment for the year b) Intangible assets under development Group Parent Company Dec. 31, 2010 Closing balance – – – – Carrying amount 0 0 – – 12 23 – – Total carrying amount 34 länsförsäkringar Liv 2011 Note 16 INVESTMENT PROPERTY/LAND AND BUILDINGS Holdings Cost Fair value Floor space vacancy rate Direct yield Change in value1) Change in value1) Investment property, value on December 31, 2011 5,408 5,867 15.9% 5.0% –1,383 –23.8% Investment property, value on December 31, 2010 5,215 5,628 10.7% 4.8% –1,340 –23.8% Cost Fair value Floor space vacancy rate Direct yield Change in value1) Change in value1) Group, SEK M Parent Company, SEK M Land and buildings, value on December 31, 2011 1,061 1,480 7.8% 5.4% –376 –25.4% Land and buildings, value on December 31, 2010 1,050 1,442 7.8% 5.8% –361 –25.1% 1) Change in value refers to the change in market value if the direct yield requirement is raised by two percentage points. No part of the property is used for the company’s own operations. Change in value for the period Cost Group, SEK M Fair value Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 5,215 5,108 5,628 5,612 – – – – 192 152 192 152 Sales – –45 – – Profit/loss from adjustments of fair value – – 47 –236 Opening balance Acquisitions Additional investments in existing assets Exchange-rate differences – – – 100 5,408 5,215 5,867 5,628 Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 1,050 1,047 1,442 1,404 11 3 11 3 – – 27 35 1,061 1,050 1,480 1,442 Closing balance Cost Parent Company, SEK M Opening balance Additional investments in existing assets Other receivables Closing balance Fair value Summary of values for the Group SEK M Tax assessment value Fair value Cost 928 1,480 1,061 Subsidiaries 1,910 4,387 4,347 Total for the Group 2,838 5,867 5,408 Parent Company Similar to prior years, the Group’s properties were valued externally by independent valuation companies. The valuations were conducted by using both location prices and the properties’ cash flows. Due to the exceptional economic climate prevailing during the year, the financial markets or market for property transactions did not function normally, resulting in few transactions and location prices not being available to a normal extent, instead, greater emphasis has been attached to the cash-flow method. Impact on profit for the period SEK M Group Parent Company Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 429 434 100 103 –148 –177 –23 –25 Rental income Direct expenses for properties that generated rental income during the period (operating and maintenance expenses, real estate tax and site leasehold fees) The income-statement items above are included in the lines Investment income, revenue and Investment income, expenses. länsförsäkringar Liv 2011 35 Note 17 SHARES AND PARTICIPATIONS IN GROUP COMPANIES Number of shares/ participations Share of equity, % Equity 2011 Profit 2011 Carrying amount Stockholm 100 100 56 5 85 Stockholm 1,000 100 0 0 0 969680-4195 Stockholm 1,000 100 154 9 232 Company name Corporate Registration Number Registered office HWH Katsan KB1) 969671-2042 Länsförsäkringar Komplement AB 556660-1257 Fastighets KB Automobilpalatset KB Plutonia1) 969645-2060 Stockholm 100 100 16 15 1 KB Hålstenen 21) 916618-1330 Stockholm 100 100 21 15 194 KB Cirkusängen 969715-5902 Stockholm 0 99.9 –2 –2 –1 Fastighets AB Sprängaren 8 556678-4012 Stockholm 1,000 100 8 2 63 Fastigheten Dykarhuset AB 556678-4004 Stockholm 1,000 100 17 5 58 Fastighets AB Apelsinen 5 556678-4038 Stockholm 1,000 100 5 5 83 Fastighets AB Storsundet 556740-2390 Stockholm 1,000 100 40 14 50 Fastighets AB Solnaaprikosen 31) 556657-8265 Stockholm – 100 – – – Fastighets AB Solnasmultronet 21) 556657-8299 Stockholm – 100 – – – Fastighets AB Cirkusstenen1) 556612-1306 Stockholm – 100 – – – Total December 31, 2011 315 67 765 Total December 31, 2010 1,348 175 5,785 1) Indirectly owned subsidiaries. All shares and participations are unlisted. Parent Company Cost, SEK M Opening balance Added and deducted assets Closing balance Dec. 31, 2011 Dec. 31, 2010 6,018 5,773 –5,495 245 523 6,018 –233 –198 Accumulated impairment Opening balance Reversed impairment from prior years 475 –35 Closing balance 242 –233 Total carrying amount 765 5,785 1,044 7,721 Fair value Note 18 INTEREST-BEARING SECURITIES ISSUED BY GROUP COMPANIES AND LOANS TO GROUP COMPANIES Group SEK M Listed bonds issued by Länsförsäkringar Hypotek Listed bonds issued by Länsförsäkringar Bank Promissory notes from Swedish Group companies Fixed-term subordinated debentures to Swedish Group companies (Länsförsäkringar Bank) Parent Company Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 2,815 2,492 2,815 2,492 558 – 558 – – – 3,504 3,904 492 – 492 – Loans to Group companies (Länsförsäkringar AB Group) 1,097 – 1,097 – Total fair value 4,962 2,492 8,466 6,396 6,061 Cost Opening balance 2,448 2,314 6,352 Purchases, sales and transfers for the year 2,203 134 2,053 291 Cost 4,650 2,448 8,405 6,352 Accumulated impairment Opening balance – – – –155 Impairment for the year – – – 155 Accumulated impairment – – – 0 4,650 2,448 8,405 6,352 Total cost 36 länsförsäkringar Liv 2011 Note 19 SHARES AND PARTICIPATIONS IN ASSOCIATED COMPANIES Group’s carrying amount Parent Company’s carrying amount Registered office Number of shares/ participations Share of equity, % 556678-4715 Stockholm 499 49.9 0 0 0 0 916511-5057 Stockholm 499 49.9 75 36 338 300 Total December 31, 2011 75 36 338 300 Total December 31, 2010 88 31 341 313 Company name Corporate Registration Number Kista Qvadrat KB Skalholt KB Equity 2011 Profit 2011 All shares and participations are unlisted. Total amount for associated companies Income Earnings Assets Liabilities Equity Fair value Group and Parent Company, December 31, 2011 32 36 77 2 75 338 Group and Parent Company, December 31, 2010 31 31 97 10 88 341 Group Cost, SEK M Opening balance Added and deducted assets Closing balance Note 20 Parent Company Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 341 2,499 313 Dec. 31, 2010 1,907 –3 –2,158 –13 –1,594 338 341 300 313 Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 6,044 18,873 6,044 18,858 12,856 17,806 12,856 17,806 SHARES AND PARTICIPATIONS Group SEK M Listed shares and participations Unlisted shares and participations Parent Company Dec. 31, 2010 Total 18,900 36,679 18,900 36,664 Cost 12,791 28,673 12,791 28,658 Dec. 31, 2010 Dec. 31, 2011 Note 21 BONDS AND OTHER INTEREST-BEARING SECURITIES Group SEK M Dec. 31, 2011 Parent Company Dec. 31, 2010 Issued by Swedish government 5,629 3,612 5,629 3,612 28,971 15,761 28,971 15,761 Other Swedish issuers 3,340 5,594 3,340 5,561 Foreign states 4,514 690 4,514 690 Other foreign issuers 36,837 31,297 36,837 31,297 Total 79,291 56,954 79,291 56,921 Amortised cost 76,118 55,987 76,118 55,955 78,692 56,387 78,692 56,354 599 567 599 567 79,291 56,954 79,291 56,921 Swedish mortgage institutions Market status Securities listed Securities unlisted Total The carrying amounts of the securities compared with their par amounts Carrying amount 79,291 56,954 79,291 56,921 Nominal amounts –75,852 –55,619 –75,852 –55,586 Total 3,439 1,335 3,439 1,335 Total surplus 3,788 1,446 3,788 1,446 Total deficit –349 –111 –349 –111 3,439 1,335 3,439 1,335 Total länsförsäkringar liv 2011 37 Note 22 DERIVATIVES Group and Parent Company Fair values SEK M Dec. 31, 2011 Nominal amounts Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 Derivative instruments with positive values or valued at zero Equity 503 – 6 1 1,103 94 74,186 11,174 Interest 1,545 1,956 – 129,163 Other 1,412 824 66,395 141,376 140,587 281,714 Currency Total 4,563 2,874 Cost 3,372 1,821 Derivatives with negative values Equity Currency Interest Other 218 2 5 0 1,255 1 74,232 5,580 25 939 26,588 128,102 620 2,464 66,401 143,876 167,226 277,558 Total 2,118 3,406 Cost 1,244 1,101 Note 23 ASSETS FOR CONDITIONAL BONUS Group SEK M Parent Company Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 174 119 174 119 4,020 – 4,020 – –191 56 –191 56 4,003 174 4,003 174 Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Equity funds – 49,132 – – Fixed-income funds – 4,900 – – Opening balance Transfer conditional bonus Change in value according to the income statement Closing balance Note 24 UNIT-LINKED INSURANCE ASSETS Group SEK M Parent Company Dec. 31, 2010 Total – 54,032 – – Cost – 50,371 – – Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 154 76 154 76 Other receivables 1,341 2,825 1,281 2,664 Total 1,495 2,901 1,435 2,740 Dec. 31, 2010 Dec. 31, 2011 Note 25 OTHER RECEIVABLES Group SEK M Receivables from the Länsförsäkringar Group Note 26 Parent Company Dec. 31, 2010 Deferred ACQUISITION COSTS Group SEK M Dec. 31, 2011 Parent Company Dec. 31, 2010 Insurance contracts Opening balance 615 659 615 659 Capitalised costs during the year 148 179 148 179 –199 –223 –199 –223 564 615 564 615 Depreciation according to plan for the year Closing balance Financial agreements Opening balance 876 842 – – Capitalised costs during the year 151 208 – – Depreciation according to plan for the year –130 –174 – – Divestments –897 – – – – 876 – – 564 1,491 564 615 Closing balance Total closing balance 38 länsförsäkringar liv 2011 Note 27 SHARE CAPITAL Parent Company Dec. 31, 2011 Dec. 31, 2010 Number of shares, issued and paid 8,000 8,000 Quotient value per share, SEK 1,000 1,000 Number of shares outstanding 8,000 8,000 According to applicable Articles of Association, the company is unable to pay any dividend. The changes in equity, compared with the preceding year’s balance sheet, are recognised in the statement of changes in equity. Note 28 life-assurance reserves Group SEK M Parent Company Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 81,700 80,988 81,700 80,988 Payments 5,572 5,530 5,572 5,530 Dividends –5,009 –4,137 –5,009 –4,137 –933 Opening balance Costs withdrawn Investment income contributed to life-assurance reserves Changes in reserves due to amended interest-rate assumptions Mortality results Yield tax Other changes Closing balance Note 29 –924 –933 –924 1,474 661 1,474 661 25,112 2,474 25,112 2,474 –58 –12 –58 –12 –369 –372 –369 –372 –2,926 –2,499 –3,367 –2,499 104,572 81,700 104,572 81,700 PROVISION FOR CLAIMS OUTSTANDING Established claims Non-established claims Provision for claims and disability annuities 72 110 2,227 2,409 2,832 – – – – –131 –11 –2 –46 –59 – Other changes –9 144 –145 –10 –292 Closing balance 52 252 2,036 2,340 2,409 60 108 2,177 2,345 2,752 – – – – –131 Other changes –8 144 –141 –5 –276 Closing balance 52 252 2,036 2,340 2,345 Group SEK M Opening balance Transferred portfolio Divestments Total Dec. 31, 2011 Total Dec. 31, 2010 Parent Company SEK M Opening balance Transferred portfolio Note 30 UNIT-LINKED INSURANCE liabilities SEK M Group Parent Company Dec. 31, 2011 Dec. 31, 2010 54,034 45,952 – – 5,381 6,345 – – Cancellations and repurchases –550 –594 – – Dividends –766 –847 – – Costs withdrawn –352 –401 – – Change in value –5,748 3,789 – – –235 –225 – – 14 15 – – –51,778 – – – – 54,034 – – Opening balance Payments Yield tax Other changes Divestments Closing balance Dec. 31, 2011 Dec. 31, 2010 länsförsäkringar liv 2011 39 Note 31 PENSIONS Group Provision for pensions being paid Provisions for early retirement in accordance with pension agreement Dec. 31, 2011 Dec. 31, 2010 24 28 9 12 33 40 Defined-benefit pension plans The Group has a number of defined-benefit pension plans. The largest of these plans is a pension agreement from 2006 for the insurance sector whereby persons born in 1955 or earlier are entitled to voluntarily retire from the age of 62. The terms and conditions of this plan are designed such that the pension comprises approximately 65% of the pensionable salary at age 62. The provision is calculated on an actuarial basis according to the insurance guidelines and basis for calculation applied for individually issued life assurance. The calculations are based on a summary of the ages and annual pensions calculated as an average per age group. A probability assessment has determined that 20% will utilise the option for early retirement. In addition to this plan, there are a number of minor plans that almost only encompass employees who have already reached retirement age. These plans cover old-age pensions and in some cases also survivor’s pension. The pension amounts are paid in relation to the final salary level when the employee retires and in the vast majority of cases are life annuities. In the event that enumeration of the pension has been agreed, the Group follows the norms applied by the Insurance Industry’s Pension Fund. Dec. 31, 2011 Present value of wholly or partly funded commitments Fair value of plan assets Dec. 31, 2010 1 1 –1 –1 Present value of unfunded commitments 28 28 Present value of net commitments 27 28 Unrecognised accumulated actuarial gains (+) and losses (–) –1 4 Net amount recognised pertaining to defined-benefit plans in the balance sheet 27 32 6 8 33 40 33 40 32 45 Provision, special employer’s contribution The net amount is recognised in the following items in the balance sheet: Other provisions Change in net liability reported in the balance sheet: Opening liability, January 1 Pension costs for the year according to specification below 3 –6 Settlement –9 –7 Closing net debt, December 31 according to the balance sheet 27 32 29 31 Changes in total present value for defined-benefit plans Commitments for defined-benefit plans, January 1 Interest expense 1 0 Reduction of the commitment due to settlement –1 –1 Paid remuneration –4 –4 Actuarial gains (–) and losses (+) Total commitments for defined-benefit plans, December 31 3 2 29 29 Change in the value of plan assets Fair value of plan assets, January 1 1 1 Fair value of plan assets, December 31 1 1 Composition of plan assets Cash and bank balances 1 1 Total 1 1 Costs recognised in profit and loss Interest expense 1 0 Effects of reductions and settlements 4 2 Amortisation of actuarial gains/loss –1 –9 Total net expenses in profit and loss 3 –6 3 –6 Costs are recognised in the following lines in profit and loss: Staff costs Significant calculation assumptions on December 31 Discount rate 1.1% 2.7% Expected return on plan assets 3.0% 3.0% Expected rate of salary increase Percentage expected to retire voluntarily at age 62 Historic information 3.0% 3.0% 20.0% 20.0% 2011 2010 Present value of defined-benefit commitments 29 29 Fair value of plan assets –1 –1 Surplus/Deficit in the plan 27 28 Experience-based adjustment pertaining to defined-benefit commitments –3 –2 40 länsförsäkringar liv 2011 Defined-contribution pension plans These pension plans are plans according to which the company pays fixed contributions to a separate legal entity and does not have a legal or informal obligation to pay additional contributions. The Group’s payments of defined-contribution plans are recognised as expenses during the period in which the employee performed the services to which the contributions refer. Primarily, contributions to the Insurance Industry’s Pension Fund (FPK) are recognised here. This plan encompasses all employees except for a few individuals who have individual solutions. The pension agreement for the insurance industry, the FTP plan, through insurance with the Insurance Industry’s Pension Fund (FPK) is a multi-employer defined-benefit pension plan. According to IAS 19, this pension plan entails that a company shall, as a rule, recognise its proportional share of the defined-benefit pension commitment and the plan assets and expenses associated with the pension commitment. Disclosure shall also be presented in the accounts according to the requirements for defined-benefit pension plans. At present, the FPK is unable to provide the necessary information, which is why the above-mentioned pension plans are recognised as defined-contribution plan according to item 30, IAS 19. There is also no information about future surplus or deficit in the plan and whether these would impact future contributions. Expenses for defined-contribution plans SEK M 2011 2010 Expenses for defined-contribution plans 13 13 Parent Company Defined-benefit pension plans Länsförsäkringar Liv has a number of defined-benefit pension plans. The largest of these plans is a pension agreement from 2006 for the insurance sector whereby persons born in 1955 or earlier are entitled to voluntarily retire from the age of 62. The terms and conditions of this plan are designed such that the pension comprises approximately 65% of the pensionable salary at age 62. In addition to this plan, there are a number of minor plans that almost only encompass employees who have already reached retirement age. These plans cover old-age pensions and in some cases also survivor’s pension. The pension amounts are paid in relation to the final salary level when the employee retires and in the vast majority of cases are life annuities. In the event that enumeration of the pension has been agreed, the Group follows the norms applied by the Insurance Industry’s Pension Fund (FPK). SEK M Dec. 31, 2011 Dec. 31, 2010 Pension commitments Other provisions Provisions for pensions 6 7 21 25 Total 27 32 Of the pension commitments, only the following amount is encompassed by the Pension Obligations Vesting Act 20 24 Opening capital value on January 1 in accordance with Swedish principles for calculation of pension commitments 30 32 Cost excluding interest expense charged to earnings –2 3 1 0 The year’s change in capital value of own obligations for which there are no separated assets: Interest expense Pensions paid –4 –5 Capital value at December 31 25 30 The year’s change in capital value of own commitments which are wholly or partly covered by separated assets: Opening capital value on January 1 in accordance with Swedish principles for calculation of pension commitments 2 2 Cost excluding interest expense charged to earnings 0 0 Interest expense 0 0 Pensions paid 0 0 Capital value at December 31 2 2 Opening capital value on January 1 in accordance with Swedish principles for calculation of pension commitments 32 34 Cost excluding interest expense charged to earnings –2 3 1 1 The year’s change in the total capital value of the company’s own commitments: Interest expense Pensions paid –4 –5 Capital value at December 31 27 32 Fair value of separated assets Fair value on January 1 1 2 Return on separated assets 0 0 –1 Payments to and from pension foundations 0 Surplus in separated assets 0 0 (Fair value of separated assets to the extent that the value does not affect the company’s accounts) 0 0 1 1 Amount recognised under contingent liabilities Fair value on December 31 –1 –1 Net pension commitments on December 31 26 31 Costs regarding pensions: The company’s own pensions Cost excluding interest expense Interest expense 3 3 –1 1 2 4 Return on separated assets Cost of the company’s own pensions 0 Costs covered by surplus in separated assets 0 0 Recognised net cost attributable to pensions 2 4 Fair value of separated assets: Equity instrument 0 0 Other assets 2 2 –1 –1 1 1 Liabilities Total länsförsäkringar liv 2011 41 Note 31 PENSIONS, cont. SEK M Dec. 31, 2011 Dec. 31, 2010 1.8–2.3% 1.8–2.3% Assumptions pertaining to defined-benefit commitments: Discount rate Expected return on plan assets 3.0% 3.0% Expected rate of salary increase 3.0% 3.0% 20.0% 20.0% Percentage expected to retire voluntarily at age 62 Defined-contribution pension plans These pension plans are plans according to which the company pays fixed contributions to a separate legal entity and does not have a legal or informal obligation to pay additional contributions. The Group’s payments of defined-contribution plans are recognised as expenses during the period in which the employee performed the services to which the contributions refer. Primarily, contributions to the Insurance Industry’s Pension Fund (FPK) are recognised here. This plan encompasses all employees except for a few individuals who have individual solutions. The pension agreement for the insurance industry, the FTP plan, through insurance with the Insurance Industry’s Pension Fund (FPK) is a multi-employer defined-benefit pension plan. According to IAS 19, this pension plan entails that a company shall, as a rule, recognise its proportional share of the defined-benefit pension commitment and the plan assets and expenses associated with the pension commitment. Disclosure shall also be presented in the accounts according to the requirements for defined-benefit pension plans. At present, the FPK is unable to provide the necessary information, which is why the above-mentioned pension plans are recognised as defined-contribution plan according to item 30, IAS 19. There is also no information about future surplus or deficit in the plan and whether these would impact future contributions. Expenses for defined-contribution plans SEK M Expenses for defined-contribution plans Note 32 2011 2010 13 13 OTHER LIABILITIES Group SEK M Parent Company Dec. 31, 2011 Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 – – 394 1,136 116 63 116 63 Other liabilities 3,499 1,445 3,437 1,255 Total 3,615 1,508 3,947 2,454 Dec. 31, 2010 Dec. 31, 2011 Liabilities to Group companies Liabilities to Länsförsäkringar AB Group Note 33 MEMORANDUM ITEMS Group Dec. 31, 2011 Parent Company Dec. 31, 2010 For own liabilities, pledged assets Carrying amount for financial assets provided as collateral for technical reserves: Bonds 92,268 66,415 92,268 65,986 Shares and participations 19,391 25,845 19,391 25,845 Property-related assets 5,217 4,893 5,217 4,893 Other assets 1,508 5,499 1,508 5,499 118,384 102,652 118,384 102,223 118,384 102,652 118,384 102,223 14 14, 14, 14 7 6, 7 6 21 20 21 20 Total The total above consists of registered assets in accordance with Chapter 6, Section 30 of the Swedish Insurance Business Act. The technical liabilities which correspond to registered assets amount to Other pledged assets Other party’s lien for own properties Other pledged assets Total In the event of insolvency, the policyholders have a priority right to the registered assets. During the course of the operations, the company has the right to add and withdraw assets from the register as long as all insurance undertakings are covered for liabilities in accordance with the Insurance Business Act. Group Dec. 31, 2011 Parent Company Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 Contingent liabilities Contingent liabilities in associated companies Early retirement at age 62 in accordance with pension agreement, 80% Pension commitment exceeding the wealth of the pension foundation Total – – – – 21 27 21 27 0 1 0 1 21 28 21 28 3,250 5,486 3,250 5,486 Commitments Remaining amount to invest in investment assets 42 länsförsäkringar liv 2011 Note 34 ASSETS AND LIABILITIES PER MEASUREMENT CATEGORY Financial assets measured at fair value in profit and loss Group Dec. 31, 2011 Loan receivables and accounts receivable Financial assets measured according to fair value option Held for trading Other intangible assets – – – 12 12 Investment property – – – 5,867 5,867 Assets Non-financial assets Total Fair value (financial assets) Interest-bearing securities issued by Group companies – 4,962 – – 4,962 Shares and participations in associated companies – – – 338 338 Shares and participations – 18,900 – – 18,900 18,900 Bonds and other interest-bearing securities – 79,291 – – 79,291 79,291 Derivatives – – 4,563 – 4,563 4,563 Investment assets for which the policyholder bears the risk – 3,985 18 – 4,003 4,003 Reinsurers’ portion of technical reserves – – – 597 597 Other receivables 1,217 79 – 206 1,502 1,296 Cash and bank equivalents 7,279 – – – 7,279 7,279 1 1,036 – 654 1,691 1,037 8,497 108,253 4,581 7,674 129,003 Prepaid expenses and accrued income Total assets 4,962 Financial liabilities measured at fair value in profit and loss Fair value (financial liabilities) Other financial liabilities Financial liabilities valued according to fair value option Held for trading Non-financial liabilities Total Technical reserves – – – 106,913 106,913 Provisions for life assurance for which the policyholder bears the risk – – – 4,003 4,003 Other provisions – – – 178 178 Deposits from reinsurers – – – 597 597 Due to credit institutions 12 – – – 12 12 – – 2,118 – 2,118 2,118 3,027 – – 588 3,615 3,027 173 – – 543 716 173 3,212 – 2,118 112,822 118,152 Liabilities Derivatives Other liabilities Accrued income and prepaid expenses Total liabilities Financial assets measured at fair value in profit and loss Group Dec. 31, 2010 Assets Loan receivables and accounts receivable Financial assets measured according to fair value option Held for trading Non-financial assets Total 1,162 Goodwill – – – 1,162 Other intangible assets – – – 24 24 Investment property – – – 5,628 5,628 Interest-bearing securities issued by Group companies – 2,492 – – 2,492 Shares and participations in associated companies – – – 341 341 Fair value (financial assets) 2,492 Shares and participations – 36,679 – – 36,679 36,679 Bonds and other interest-bearing securities – 56,954 – – 56,954 56,954 Loans with collateral in fixed property – – – – – Other loans – – – – – Derivatives – – 2,874 – 2,874 2,874 Other financial investment assets – 904 – – 904 904 Deposits with companies that have ceded reinsurance – – – – Investment assets for which the policyholder bears the risk – 54,206 – – 54,206 54,206 Reinsurers’ portion of technical reserves – – – 663 663 Other receivables Cash and bank equivalents Prepaid expenses and accrued income Total assets 838 6 – 2,164 3,008 7,336 – – – 7,336 – 651 – 1,507 2,158 8,174 151,892 2,874 11,489 174,429 7,336 länsförsäkringar liv 2011 43 Note 34 ASSETS AND LIABILITIES PER MEASUREMENT CATEGORY, cont. Financial liabilities measured at fair value in profit and loss Other financial liabilities Financial liabilities valued according to fair value option Held for trading Non-financial liabilities Total – – – 84,109 84,109 Provisions for life assurance for which the policyholder bears the risk – 54,206 – – 54,206 Other provisions – – – 380 380 663 Liabilities Technical reserves Fair value (financial liabilities) 54,206 Deposits from reinsurers – – – 663 Due to credit institutions 13 – – – 13 13 – – 3,406 – 3,406 3,406 Derivatives Other liabilities Accrued income and prepaid expenses Total liabilities 1,007 – – 501 1,508 1,007 168 – – 368 537 168 1,189 54,206 3,406 86,021 144,822 Financial assets measured at fair value in profit and loss Parent Company,Dec. 31, 2011 Loan receivables and accounts receivable Financial assets measured according to fair value option Held for trading Nonfinancial assets Total Land and buildings – – – 1,480 1,480 Shares and participations in Group companies – 765 765 Assets – – Interest-bearing securities issued by Group companies and loans to Group companies – 8,466 – – 8,466 Shares and participations in associated companies – – – 300 300 Fair value (financial assets) 8,466 Shares and participations – 18,900 – – 18,900 18,900 Bonds and other interest-bearing securities – 79,291 – – 79,291 79,921 4,563 4,563 – 4,003 4,003 Derivatives – – 4,563 Investment assets for which the policyholder bears the risk – 3,985 18 – – – 597 597 Other receivables Reinsurers’ portion of technical reserves 1,217 – – 139 1,435 1,223 Cash and bank equivalents 7,279 – – – 7,279 7,279 1,115 Prepaid expenses and accrued income Total assets 1 1,115 – 565 1,681 8,497 111,757 4,581 3,925 128,760 Financial liabilities measured at fair value in profit and loss Liabilities Technical reserves Other financial liabilities Financial liabilities valued according to fair value option Held for trading Non-financial liabilities Total – – – 106,913 106,913 4,003 Fair value (financial liabilities) Provisions for life assurance for which the policyholder bears the risk – – 4,003 Other provisions – – – 25 25 Deposits from reinsurers – – – 597 597 Due to credit institutions 12 – – – 12 12 – – 2,118 – 2,118 2,118 Derivatives Other liabilities Accrued income and prepaid expenses Total liabilities 44 länsförsäkringar liv 2011 3,027 – – 919 3,946 3,027 173 – – 475 648 173 3,212 – 2,118 112,932 118,262 Note 34 ASSETS AND LIABILITIES PER MEASUREMENT CATEGORY, cont. Financial assets measured at fair value in profit and loss Parent Company,Dec. 31, 2010 Loan receivables and accounts receivable Financial assets measured according to fair value option Held for trading Nonfinancial assets Total Land and buildings – – – 1,442 1,442 Shares and participations in Group companies – 5,785 5,785 Assets – – Interest-bearing securities issued by Group companies and loans to Group companies – 6,396 – – 6,396 Shares and participations in associated companies – – – 313 313 Fair value (financial assets) 6,396 Shares and participations – 36,664 – – 36,664 36,664 Bonds and other interest-bearing securities – 56,921 – – 56,921 56,921 2,874 Derivatives – – 2,874 – 2,874 Other financial investment assets – 904 – – 904 904 Investment assets for which the policyholder bears the risk – 174 – – 174 174 Reinsurers’ portion of technical reserves – – – 656 656 – 6 – 2,734 2,740 6 7,322 – – – 7,322 7,322 651 Other receivables Cash and bank equivalents Prepaid expenses and accrued income Total assets 1 651 – 602 1,254 7,323 101,716 2,874 11,532 123,445 Financial liabilities measured at fair value in profit and loss Liabilities Technical reserves Other financial liabilities Financial liabilities valued according to fair value option Held for trading Non-financial liabilities Total – – – 84,045 84,045 Provisions for life assurance for which the policyholder bears the risk – – – 174 174 Other provisions – – – 130 130 656 Fair value (financial liabilities) Deposits from reinsurers – – – 656 Due to credit institutions 13 – – – 13 13 – – 3,406 – 3,406 3,406 Derivatives Other liabilities Accrued income and prepaid expenses Total liabilities 1,007 – – 1,397 2,404 1,007 169 – – 298 467 169 1,189 – 3,406 86,526 91,295 länsförsäkringar liv 2011 45 Note 34 ASSETS AND LIABILITIES PER MEASUREMENT CATEGORY, cont. Determination of fair value through published price quotations or valuation techniques Level 1 – measurement at listed prices in an active market Level 2 – calculated values based on observable market listings Level 3 – large individual unlisted investments valued by independent parties or in accordance with the trend for relevant comparative index. The measurement is based largely on cash-flow calculations. Small holdings are measured at equity per share based on the most recent company report. Delisted, insolvent companies are measured at zero, if no other listing can be found. For holdings in Private Equity funds, measurement is received quarterly from each fund; the measurement follows guidelines from European Private Equity and Venture Capital Association. The measurement is certified annually by each fund auditor. Parent Company Group Dec. 31, 2011 Level 1 Level 2 Level 3 Instruments with published price quotations Valuation techniques based on observable market data Valuation techniques based on unobservable market data Total Assets Level 2 Level 3 Instruments with published price quotations Valuation techniques based on observable market data Valuation techniques based on unobservable market data Total Assets Shares and participations 6,044 Bonds and other interestbearing securities Derivatives Assets for conditional bonus Prepaid expenses and accrued income 5 12,851 18,900 Shares and participations 6,044 5 12,851 18,900 Bonds and other interestbearing securities 82,557 4,601 598 87,756 – 4,563 – 4,563 82,557 1,095 598 84,252 – 4,563 – 4,563 Derivatives 3,984 18 – 4,003 Assets for conditional bonus 3,985 18 – 4,003 Prepaid expenses and accrued income 1,115 1 – 1,116 25 2,093 – 2,118 1,115 1 – 1,116 25 2,093 – 2,118 Liabilities Liabilities Derivatives Dec. 31, 2010 Dec. 31, 2011 Level 1 Level 1 Level 2 Level 3 Instruments with published price quotations Valuation techniques based on observable market data Valuation techniques based on unobservable market data Total Assets Shares and participations Bonds and other interestbearing securities 22,369 5 14,305 Instruments with published price quotations Total 22,355 5 14,305 36,664 Bonds and other interestbearing securities 58,845 3,904 567 63,317 7 2,867 – 2,874 Other financial investment assets 904 – – 904 Assets for conditional bonus 174 – – 174 6 – – 6 651 – – 651 2 3,404 – 3,406 – 567 59,445 – 2,874 Unit-linked insurance assets 54,032 – – 54,032 Assets for conditional bonus 174 – – 174 Prepaid expenses and accrued income Level 3 Valuation techniques based on unobservable market data Shares and participations 2,867 Other receivables Level 2 Valuation techniques based on observable market data 36,679 7 Other financial investment assets Dec. 31, 2010 Level 1 Assets 58,878 Derivatives Derivatives 904 – – 904 6 – – 6 651 – – 651 Liabilities Derivatives Other receivables Prepaid expenses and accrued income Liabilities Derivatives Unit-linked insurance liabilities – 54,034 – 54,034 Derivatives 2 3,404 – 3,406 Financial instruments measured at fair value according to valuation techniques based on unobservable market data. Financial assets measured at fair value in profit and loss Group and Parent Company Opening balance, January 1, 2011 Financial assets measured according to fair value option 14,872 Total profits and losses recognised: – recognised in net profit for the year, Shares and participations – recognised in net profit for the year, Bonds and other interest-bearing securities Acquisition cost Transfer to level 3 Closing balance, December 31, 2011 46 länsförsäkringar liv 2011 –1,456 32 2 – 13,450 Note 35 NET INVESTMENT INCOME, PER MEASUREMENT CATEGORY Group Dec. 31, 2011 Parent Company Dec. 31, 2010 Dec. 31, 2011 Dec. 31, 2010 Profit/loss by measurement category Derivative assets intended for risk management, non-hedge accounting 5,477 –3,709 5,477 –3,709 –851 10,350 2,197 7,207 Other financial liabilities –1 –5 –1 –1 Loan receivables and accounts receivable 39 –38 39 –10 40 418 40 393 – – 27 22 –100 –80 –100 –80 Other financial assets measured at fair value in profit and loss Items not distributed by category Exchange-rate gains/losses Impairment of shares and participations Asset management expenses Non-financial items not included in investment income, net Total investment income, net Note 36 171 662 97 563 4,775 7,598 7,776 4,385 RECOVERY DATES Group 2011 SEK M Not more than 1 year Group 2010 More than 1 year Parent Company 2011 Not more than 1 year More than 1 year Not more than 1 year Parent Company 2010 More than 1 year Not more than 1 year More than 1 year Assets Goodwill – – – 1,162 – – – – 12 – 8 16 – – – – Investment property/Land and buildings – 5,867 – 5,628 – 1,480 – 1,442 Shares and participations in Group companies – – – – – 765 – 5,785 6,396 Other intangible assets Interest-bearing securities issued by Group companies and loans to Group companies 4,860 102 – 2,492 4,860 3,606 – Shares and participations in associated companies – 338 – 341 – 300 – 313 Shares and participations – 18,900 15 36,664 – 18,900 – 36,664 Bonds and other interest-bearing securities 1,384 77,907 1,812 55,142 1,384 77,907 1,812 55,109 Derivatives 1,625 2,938 2,455 419 1,625 2,938 2,455 419 – – – 904 – – – 904 Other financial investment assets Deposits with companies that have ceded reinsurance Assets for conditional bonus Unit-linked insurance assets Provision for claims outstanding Deferred tax assets Other receivables – – – – – – – – 36 3,967 – 174 36 3,967 – 174 – – 1,986 52,046 – – – – 75 522 64 599 75 522 63 593 – 7 – 106 – – – – 1,495 – 2,902 – 1,435 – 2,740 – Cash and bank balances 7,279 – 7,336 – 7,279 – 7,322 – Accrued interest and rental income 1,036 – 589 – 1,036 – 589 – 159 405 301 1,190 159 405 171 444 91 – 78 – 80 – 51 – 18,050 110,953 17,546 156,883 17,970 110,790 15,203 108,243 5,426 99,146 4,125 77,575 5,426 99,146 4,125 77,575 400 1,940 439 1,970 400 1,940 430 1,915 36 3,967 – 174 36 3,967 – 174 Unit-linked insurance liabilities – – 1,936 52,098 – – – – Provisions for pensions and similar commitments 7 26 4 36 5 20 4 26 Deferred acquisition costs Other prepaid expenses and accrued income Liabilities Life-assurance reserve Provision for claims outstanding Conditional bonus – 133 – 100 – – – – Current tax liabilities Deferred tax liabilities 13 – 240 – – – 100 – Deposits from reinsurers 75 522 64 599 75 522 63 593 Due to credit institutions – 12 – 13 – 12 – 13 Derivatives 1,498 620 941 2,465 1,498 620 941 2,465 Other liabilities 3,475 140 1,508 – 3,807 140 2,454 – 716 – 537 – 648 – 467 – 11,646 106,506 9,794 135,030 11,895 106,367 8,584 82,761 Other accrued expenses and deferred income länsförsäkringar liv 2011 47 Note 37 SUPPLEMENTARY INFORMATION ABOUT CASH FLOWS Group SEK M Interest payments, inward Interest payments, outgoing Dividends received Parent Company 2011 2010 2011 2010 1,731 1,731 1,760 1,760 366 335 366 339 5,106 2,864 4,369 1,948 Both interest payments and dividends are recognised in the operating activities. Of the cash and cash equivalents, restrictions exist in the disposal rights of the bank accounts pledged as contingency reserve for interest and equity futures – – – – Changes in technical reserves 20,489 8,602 22,945 481 Changes in value and results of investment assets –2,275 –59 274 –823 6,538 –2,873 –137 56 –2,643 – – – Specification of non-cash items: Changes in value in investment assets for which the policyholder bears the risk Capital gains/losses, divestment of subsidiaries Other 939 –130 151 204 Total 23,048 5,539 23,233 –82 Note 38 DISCLOSURES ON RELATED-PARTY TRANSACTIONS, etc. Organisation Länsförsäkringar Liv Försäkringsaktiebolag is a wholly owned subsidiary of Länsförsäkringar AB, which in turn is owned by 23 customer-owned regional insurance companies and 14 local insurance companies. Joint operations are conducted in the Länsförsäkringar AB Group, which provides services to Länsförsäkringar Liv. This pertains to development, maintenance, services such as financial, legal, risk control, compliance, security, staff, communication and operation, management and development of joint IT systems. The organisation means that there are a large number of current transactions and non-recurring transactions between the companies within the Länsförsäkringar Alliance. Related legal entities and related parties Länsförsäkringar Liv’s operations are conducted in accordance with mutual policies. This means that no profits may be distributed to shareholders. Related legal entities include all companies within the Länsförsäkringar AB Group, the regional insurance companies and the local insurance companies. All of these companies combined comprise the Länsförsäkringar Alliance. Related key persons are Board members, senior executives and their close family members and companies owned by them. Remuneration to Board members and senior executives is found in Note 10 Employees, staff costs and remuneration to senior executives. In all other respects, no transactions took place between these individuals and their related parties apart from normal customer transactions. Guidelines for managing conflicts of interest It is important that there is a well-functioning system to prevent disguised dividends or other unpermitted capital use, while utilising policyholders’ interest in enjoying economies of scale and other benefits from being part of a group. Länsförsäkringar Liv’s Board of Directors has established guidelines for managing conflicts of interest aimed at serving as a tool to promote internal control. Cost price policy To achieve accurate cost distribution, an overall starting point for pricing transactions with related legal entities is that pricing must be based on direct and indirect costs and that the pricing must be based on the cost price policy. The cost price policy entails that the price is set in the form of a total cost that is not charged with any profit mark-up. In addition, no pricing may exceed the market level. The pricing and cost distribution of services in development and maintenance of IT systems and other services is currently distributed in groups of basic services (for example, IT services), Group overhead (for example, compliance), mandatory services (for example, HR) and in individual services. The common factor for these is that costs must be distributed as far as possible based on an assessment of actual utilisation. Basic services include the mandatory basic service offering provided by Länsförsäkringar AB to Länsförsäkringar Liv through the Group-wide units. Group overheads pertain to costs consisting of Länsförsäkringar AB’s President and staff, as well as expenses that are directly due to the fact that Länsförsäkringar AB with its subsidiaries is a Group. The mandatory serv ices also include common development and service, maintenance and development of the shared brand, as well as management and operation of the Group’s joint IT systems provided by Länsförsäkringar AB. In addition, there is a pricelist for individual services, for example, project management. Individual services pertain to services that are individually priced and which Länsförsäkringar Liv may choose to purchase from Länsförsäkringar AB when necessary. 48 länsförsäkringar liv 2011 Prices and cost distribution within the Länsförsäkringar AB Group are prepared in the Group’s pricing committee and in the joint company management, which includes the President of Länsförsäkringar Liv. The Board of Länsförsäkringar Liv then decides on the pricelist and cost distribution for the coming year in conjunction with the annual business planning. Decision-making process The transactions are based on written agreements at market standards and terms. The decision-making documentation prior to a new agreement with related legal entities must be written and contain a risk assessment for conflicts of interest. The decision-making documentation must also include a brief requirement and impact analysis, as well as the person responsible for the transaction. There is an assignment agreement that regulates the assignments that Länsförsäkringar Liv has performed on behalf of Länsförsäkringar AB or other related party. The assignment agreement also states how control and planning of the outsourced operation is to occur. There are also specifications to the assignment agreements that describes each assignment’s service content, service level and execution. Follow-up Cost distribution is followed-up on a monthly basis. The total costs and internal costs are reported to the Board of Länsförsäkringar Liv and company management. The policies are documented in the finance handbook and prices for purchased services are published on Länsförsäkringar’s intranet. Länsförsäkringar Liv’s transactions with related parties The following section provides a description of the most significant related-party transactions in 2011. The transactions are recognised according to size. 1) Länsförsäkringar Liv’s divestment of Länsförsäkringar Fondliv to Länsförsäkringar AB In 1999, Länsförsäkringar AB divested all shares in Länsförsäkringar Fondliv to Länsförsäkringar Liv. A strong reason for this divestment was the anticipated advantages in a coordinated development of Länsförsäkringar’s life assurance offering. Fondliv has now become so large that the company is no longer suited as an investment asset for Länsförsäkringar Liv. Accordingly, by divesting the shares in Fondliv, Länsförsäkringar Liv will achieve increased flexibility in the company’s asset management and improved conditions for solvency and debt coverage. It is thus anticipated that efficiency in Länsförsäkringar Liv’s asset management will increase. By creating an independent position for Fondliv as a subsidiary of the Länsförsäkringar AB Group, will also supplement the mutually operated Länsförsäkringar Liv with a profit-distributing limited liability insurance company where new life assurance products can be developed. The purchase consideration for the shareholding amounted to SEK 4.4 billion, which was paid on date of taking possession, October 31, 2011, and SEK 950 M will be paid in seven annual instalments from October 12, 2012. 2) Regional insurance companies’ distribution remuneration The regional insurance companies manage and administer Länsförsäkringar Liv’s insurance products. Länsförsäkringar Liv pays remuneration for these services according to agreement. In 2011, remuneration for new sales and additional occupational insurance was paid to the regional insurance companies. Throughout 2011, capital-based remuneration was also paid, as well as remuneration for portfolio management based on premiums paid and in some cases as individual remuneration. A three-year cancellation terms applies for commission for sales conducted prior to the discontinuation of new sales under traditional management. The discontinuation of underwriting new sales of traditional management and the cancellation of capital-based remuneration on December 31, 2011 mean that the remuneration agreement was amended. Following negotiations, the regional insurance companies received compensation of SEK 210 M. 3) IT services and products from Länsförsäkringar AB Länsförsäkringar AB provides IT services and products according to a framework agreement from 2004. Pricing is based on the cost-price policy. Costs for joint financial infrastructure are distributed according to various keys depending on the service to provide the most accurate picture possible. The framework agreement applies until further notice, with 12 months’ termination notice. 4) Occupational pension for employees of the Länsförsäkringar Alliance Länsförsäkringar Liv provides occupational pensions for employees within the Länsförsäkringar Alliance. These pension benefits are based on agreements in the Swedish labour market and the premiums are market based. 5) Management remuneration from Länsförsäkringar Fondförvaltning Pursuant to an applicable partnership agreement from 2007, Länsförsäkringar Fondförvaltning provides investment funds that can be selected by Länsförsäkringar Fondliv’s insurance customers. Länsförsäkringar Fondliv receives management remuneration on the value of the participations in Länsförsäkringar Fondförvaltning’s mutual funds that were acquired and held by Länsförsäkringar Fondliv. The cooperation agreement applies until further notice, with six months’ termination notice. 6) Service offerings to Länsförsäkringar Fondliv Länsförsäkringar Fondliv purchases services from Länsförsäkringar Liv. The service offerings are regulated through agreements. The agreement applies until further notice, with six months’ termination notice. The pricing is based on the cost-price policy based on a pricelist that is established annually. 7) Service and development from Länsförsäkringar AB A more detailed description of pricing and organisation for these services is available in the above section about regulations for internal transactions of a continuous nature. Note 38 DISCLOSURES ON RELATED-PARTY TRANSACTIONS, ETC. cont. Mandatory services within Länsförsäkringar Alliance Costs for the mandatory services within the Länsförsäkringar AB Group are distributed among the three core businesses of Non-life, Life assurance and Bank. The total operational costs are used as the distribution basis between the core businesses where no clear cost driver may be identified. Individual service within Länsförsäkringar Alliance Prices for individual services are set to reflect consumption of the product or service and invoicing is according to agreement with the customer. Basic service in the Länsförsäkringar AB Group The service centre and each Group-wide unit that provides basic service within the Länsförsäkringar AB Group prepares an annual documentation displaying the units that are counterparties, the products and services provided, content, service level, price structure and price level. This pertains for example to such services as IT, rent for premises and asset management. Länsförsäkringar Liv leases premises from Länsförsäkringar AB and pays marketbased rent. The lease contract applies until December 31, 2016. Costs for Group overhead The costs for Group overhead are distributed between the units within the Länsförsäkringar AB Group. For Group overhead, a document must be prepared annually providing details on costs, meaning the services and activities executed and the staff/function responsible, and the distribution of these costs between the business units, etc. 8) Bonds in Länsförsäkringar Hypotek AB Länsförsäkringar traditional life assurance owns listed bonds issued by Länsförsäkringar Hypotek AB with a fair value of SEK 2,815 M. 9) Bonds and subordinated debts in Länsförsäkringar Bank AB Länsförsäkringar traditional life assurance owns listed bonds issued by Länsförsäkringar Hypotek AB with a fair value of SEK 558 M, as well as listed subordinated debts in Länsförsäkringar Bank AB, with a fair value of SEK 492 M. 11) Reinsurance agreements with the regional insurance companies On January 1, 2007, Länsförsäkringar Liv signed excess loss reinsurance with 22 of the 24 regional insurance companies pertaining to life contingency. The excess loss reinsurance model is based on the risk transaction to be reinsured within the Länsförsäkringar Alliance being distributed based on participations. Participations are distributed based on the regional insurance companies’ share of premium income in Länsförsäkringar Liv. The agreement applies for one calendar year at a time, with six months’ termination notice. This year, 23 regional insurance companies participate in the excess loss reinsurance model. The amount of SEK 51 M (49) stated in the table below for related-party transactions is net of the reinsurance business. 12) Asset management in Länsförsäkringar AB and external managers Länsförsäkringar AB manages Länsförsäkringar Liv’s investment assets through its asset management department and a number of external managers. For management, Länsförsäkringar Liv pays remuneration in relation to its proportion of the asset management department’s actual operating expenses. The remuneration is calculated on cost price applicable at any time pursuant to adopted financial control policies within the Länsförsäkringar AB Group. For external management, the companies pay remuneration of a corresponding amount and on the same date as Länsförsäkringar AB pays remuneration to external man agers. The agreement applies until further notice, with 12 months’ termination notice. 12) Agreement on property management with Humlegården Fastigheter AB: Länsförsäkringar Liv pays remuneration calculated on cost price to Humlegården Fastigheter AB for management of Länsförsäkringar Liv’s Stockholm properties. 12) Shareholders’ contribution to Länsförsäkringar Fondliv In 2010, Länsförsäkringar Liv paid shareholders’ contribution to Länsförsäkringar Fondliv. 13) Divestment of shares in Humlegården Fastigheter AB Länsförsäkringar Liv divested its holdings in Humlegården Fastigheter AB to Humlegården Holding I AB in 2010. The purchase consideration amounted to SEK 4 M, corresponding to the shares’ carrying amount. 10) Loans to companies within the Länsförsäkringar AB Group To manage short-term liquidity flows, there is a promissory note between Länsförsäkringar Liv and Länsförsäkringar Fondliv amounting to SEK 250 M. The interest-rate for the loan corresponds to STIBOR plus 1.25 to be paid quarterly. There are also a number of promissory notes between Länsförsäkringar Liv and the wholly owned property companies, as well as between the companies within the property group. Interest income for transactions within Länsförsäkringar Liv is presented in the table below. 23 regional insurance companies Länsförsäkringar Bank Länsförsäkringar Hypotek Fastighets AB Apelsinen 5 Länsförsäkringar Sak Länsförsäkringar Fondliv AB Länsförsäkringar AB Humlegården Holding Länsförsäkringar Liv Humlegården Fastigheter AB Länsförsäkringar Fondförvaltning Fastigheten Dykarhuset AB Fastighets AB Sprängaren 8 Fastighets AB Solnaaprikosen 3 Fastighets AB Storsundet Fastighets AB Solnasmultronet 2 KB Cirkusängen Länsförsäkringar Komplement AB Fastighets KB Automobilpalatset HWH Katsan KB KB Plutonia KB Hålstenen Fastighets AB Cirkusstenen The image is not a complete organisational diagram. The green boxes show subsidiaries and associated companies, light-blue boxes show other Group companies and the dark-blue boxes show the owners. länsförsäkringar liv 2011 49 Note 38 DISCLOSURES ON RELATED-PARTY TRANSACTIONS, ETC. cont. The tables below show the significant related-party transactions between companies within Länsförsäkringar Liv and legal entities related to the Group, as reported above. The transactions are shown according to sizes. Länsförsäkringar Liv’s transactions with related parties 2011 Character Counterparty Income 2010 Expenses Income Expenses Text reference Distribution remuneration, 2011 incl. remuneration capital 24 regional insurance companies – 973 – 878 2 IT services and products Länsförsäkringar AB – 286 – 306 3 Occupational pension premiums for employees within the Länsförsäkringar Alliance Länsförsäkringar Alliance 232 – 267 – 4 Management remuneration Länsförsäkringar Fondförvaltning AB 179 – 211 – 5 Service and development, of which Länsförsäkringar AB 7 – 262 – 153 – Individual service – 154 – 56 – Mandatory services – 27 – 20 – Basic service – 76 – 74 – Group overhead – 5 – 3 107 – 96 – 8 – – – 9 Interest rate Länsförsäkringar Hypotek AB Interest rate Länsförsäkringar Bank AB 25 Service offerings Länsförsäkringar Fondliv AB 24 – – – 10 Reinsurance agreement 23 regional insurance companies – 51 – 49 11 Asset management Länsförsäkringar AB – 61 – 45 12 Property management Humlegården Fastigheter AB – 36 – 33 13 Purchase consideration Humlegården Holding I AB 14 – – 4 – 567 1,669 574 1,464 Income Expenses Income Expenses Transactions between Länsförsäkringar Liv and its subsidiaries 2011 2010 Character Counterparty Shareholders’ contributions Länsförsäkringar Fondliv AB – – – 400 Text reference 6 Service offerings Länsförsäkringar Fondliv AB 165 – 172 – 10 Interest rate Länsförsäkringar Liv AB’s subsidiaries 92 – 32 – 8 257 – 204 400 Receivables Liabilities Receivables Liabilities Länsförsäkringar Hypotek AB 2,878 – 2,553 – Länsförsäkringar Bank AB 1,066 – – – Länsförsäkringar AB 914 87 7 35 Länsförsäkringar Fondliv AB – Related-party receivables and liabilities – Group Dec. 31, 2011 Counterparty Dec. 31, 2010 250 24 – Länsförsäkringar Fondförvaltning AB 6 – 7 – Länsförsäkringar Grupplivförsäkrings AB – 1 2 3 Regional insurance companies – 51 – 49 Länsförsäkringar Sak AB 1 4 – 25 5,115 167 2,569 112 Receivables Liabilities Receivables 1,655 10 1,650 29 – – 524 792 Fastighets KB Automobilpalatset 524 77 523 54 Fastighets AB Apelsinen 271 31 270 26 Fastigheten Dykarhuset AB 268 63 264 62 KB Plutonia 233 12 233 16 HWH Katsan KB 176 35 176 28 KB Hålstenen 2 171 78 170 64 KB Cirkusängen 114 1 – – Fastighets AB Sprängaren 8 91 13 94 11 Fastighets AB Cirkusstenen – 35 – 22 Fastighets AB Solnasmultronet – 20 – 18 Fastighets AB Solnaaprikosen – 18 – 13 3,503 393 3,904 1,135 Related-party receivables and liabilities – Parent Company Dec. 31, 2011 Counterparty Fastighets AB Storsundet Länsförsäkringar Fondliv AB 50 länsförsäkringar liv 2011 Dec. 31, 2010 Liabilities The company’s income statement and balance sheet will be adopted at the Annual General Meeting in May 2012. Stockholm, March 22, 2012 Karl Olof Hammarkvist Chairman Gunnar Wetterberg Deputy Chairman Lennart Atteryd Board member Sten Dunér Board member Gunvor Engström Board member Sten Lundqvist Board member Ulrica Messing Board member Karin Åkesson Rehnholm Board member Christer Ekehov Employee representative Marita Viklund Employee representative Jörgen Svensson President Our Auditor’s report was submitted on March 22, 2012 Mårten Asplund Authorised Public Accountant Gunilla Wernelind Authorised Public Accountant länsförsäkringar Liv 2011 51 AUDITOR’S REPORT To the Annual General Meeting of Länsförsäkringar Liv Försäkringsaktiebolag (publ) Corp. Reg. No. 516401-6627 Report on the annual accounts and consolidated financial statements We have audited the annual accounts and the consolidated financial statements of Länsförsäkringar Liv Försäkringsaktiebolag (publ) for 2011. Responsibilities of the Board of Directors and the President for the annual accounts and consolidated financial statements The Board of Directors and the President are responsible for the preparation and fair presentation of these annual accounts and consolidated financial statements in accordance with the Annual Accounts Act for Insurance Companies, and for the internal control deemed necessary by the Board of Directors and the President for the preparation of annual accounts that are free from material misstatement, whether such misstatement is due to fraud or error. Auditors’ responsibility Our responsibility is to express an opinion on the annual accounts and consolidated financial statements based on my our audit. We conducted our audit in accordance with International Standards on Auditing and generally accepted auditing standards in Sweden. These standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance that the annual accounts and consolidated financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the annual accounts and consolidated financial statements. The auditor chooses such procedures based on such assessments as the risk of material misstatement in the annual accounts and consolidated financial statements, whether such misstatement is due to fraud or error. In making these risk assessments, the auditor considers internal control measures relevant to the company’s preparation and fair presentation of the annual accounts and consolidated financial statements in order to design audit procedures that are appropriate taking the circumstances into account, but not for the purpose of expressing an opinion on the effectiveness of the company’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the Board of Directors and the President, as well as evaluating the overall presentation of the annual accounts and consolidated financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinions In our opinion, the annual accounts and consolidated financial statements have been prepared in accordance with the Annual Accounts Act for Insurance Companies and present fairly, in all material respects, the financial position of Länsförsäkringar Liv Försäkringsaktiebolag (publ) as of December 31, 2011 and its financial performance and cash flows for the year in accordance with the Annual Accounts Act for Insurance Companies. The statutory Board of Directors’ Report is consistent with the other parts of the annual accounts and the consolidated financial statements. We therefore recommend that the annual meeting of shareholders adopt the income statement and balance sheet for the Parent Company and the Group. Report on other legal and regulatory requirements In addition to our audit of the annual accounts and consolidated financial statements, we have also examined the proposed appropriations of the company’s profit or loss and the administration of the Board of Directors and the President of Länsförsäkringar Liv Försäkringsaktiebolag (publ) for the year 2011. Responsibilities of the Board of Directors and the President The Board of Directors is responsible for the proposal concerning the appropriation of the company’s profit or loss, and the Board of Directors and the President are responsible for administration under the Companies Act and the Swedish Insurance Business Act. Auditors’ responsibility Our responsibility is to express an opinion with reasonable assurance on the proposed appropriations of the company’s profit or loss and on the administration based on my audit. We conducted the audit in accordance with generally accepted auditing standards in Sweden. As a basis for our opinion on the Board of Directors’ proposed appropriations of the company’s profit or loss, we examined whether the proposal complies with the Companies Act and the Swedish Insurance Business Act. As a basis for our opinion concerning discharge from liability, in addition to our audit of the annual accounts, we examined significant decisions, actions taken and circumstances of the company in order to be able to determine the liability, if any, to the company of any Board member or the President. We also examined whether any Board member or the President has, in any other way, acted in contravention of the Companies Act, the Insurance Business Act, the Annual Accounts Act for Insurance Companies or the Articles of Association. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinions We recommend to the annual meeting of shareholders that the profit be appropriated in accordance with the proposal in the statutory Board of Director’s Report and that the members of the Board of Directors and the President be discharged from liability for the fiscal year. Stockholm, March 22, 2012 Mårten Asplund Authorised Public Accountant 52 länsförsäkringar Liv 2011 Gunilla Wernelind Authorised Public Accountant Corporate Governance Report Länsförsäkringar Liv is a wholly owned subsidiary of Länsförsäkringar AB, which in turn is owned by 23 customer-owned regional insurance companies and 14 local insurance companies. Länsförsäkringar Liv is operated in accordance with mutual principles, which entails that the earnings are not distributed to the owner; they remain with the customers. Länsförsäkringar Liv complies with the Swedish Code of Corporate Governance (referred to below as the Code) in the applicable parts, with consideration of the fact that the company is not a stockmarket company. The major deviations from the provisions of the Code and explanations for such deviations are presented below. Notice – Notice, publication of information prior to, attending and holding of an Annual General Meeting. Deviation from the provisions of the Code with respect to the fact that the company is not a stock-market company and only has one shareholder. Mandate period – The mandate period for Board members is, as a general rule, two years. Deviation from the provision of the Code stipulating a maximum mandate period of one year due to the supremacy of the Annual General Meeting to dismiss and appoint a Board member irrespective of mandate period. A mandate period that is longer than one year contributes to ensuring continuity and establishing competence within the Board. This Corporate Governance Report is unaudited. General Meeting Shareholders exercise their voting rights at the Annual General Meeting. Decisions are made at the Annual General Meeting pertaining to: the Annual Report, the election of members of the Board and auditors, remuneration to Board members and auditors and other important matters to be addressed in accordance with laws or the Articles of Association. The proposal for remuneration to Board members presented at the Annual General Meeting is specified for the Chairman, Deputy Chairman and other Board members, and includes remuneration for committee work. Nomination process The Annual General Meeting of Länsförsäkringar AB appoints a Nomination Committee which, in addition to submitting proposals regarding Länsförsäkringar AB in consultation with the President of Länsförsäkringar AB, , is also charged with the task of presenting, proposals regarding the Board of Directors and auditors of Länsförsäkringar Liv and other subsidiaries, and fees to these members and auditors. The Nomination Committee follows an instruction adopted by the Annual General Meeting of Länsförsäkringar AB. Since the 2011 Annual General Meeting, the Nomination Committee has comprised Karin Starrin (Chairman) (Länsförsäkringar Halland), Göran Trobro (Deputy Chairman) (Länsförsäkringar Göinge Kristianstad), Ulf W Eriksson (Länsförsäkringar Värmland), Anna-Greta Lundh (Länsförsäkringar Södermanland) and Conny Sandström (Länsförsäkringar Västerbotten). Länsförsäkringar Liv’s Policyholders’ Association Länsförsäkringar Liv’s Policyholders’ Association was formed with the purpose of promoting policyholders’ interests. Members of the association are appointed by the policyholders in Länsförsäkringar Liv. To secure fulfilment of the purpose and ensure that policyholders acquire influence and insight into the company’s operations, the association is entitled to appoint two members to Länsförsäkringar Liv’s Board of Directors. In matters of particular significance, the association will receive special information and be able to submit special statements. Since highly significant conflicts of interest between the life-assurance and the non-life insurance collective may arise, the association is to appoint an independent review in consultation with Länsförsäkringar AB. External auditors In accordance with the Articles of Association, Länsförsäkringar Liv shall have between one and three auditors and between zero and three deputy auditors. At the 2010 Annual General Meeting, Mårten Asplund and Gunilla Wernelind, KPMG Bohlins AB were appointed as auditors for the period up to and including the Annual General Meeting in 2012. Composition of Board of Directors In accordance with the Articles of Association, the Board of Directors of Länsförsäkringar Liv shall comprise between eight and fourteen Board members, with between zero and six deputies. Board members are elected for a maximum mandate period of two years. In addition, members appointed by trade unions are also members of the Board. The company has no time limit for the length of time for which a member may sit on the Board. The company has no age limit for the Board members. Two of the members shall be appointed by Länsförsäkringar Liv’s Policyholders’ Association. A majority of the Board members, including the employee representatives, must be independent in relation to Länsförsäkringar Liv and other companies in the same Group. The Chairman of the Board is appointed by the Annual General Meeting. The Board appoints a Deputy Chairman from within its ranks of independent members. The President is not a member of the Board. The Board currently comprises 10 regular members and two deputies. Six of the members are appointed by the General Meeting, two by Länsförsäkringar Liv’s Policyholders’ Association and two members and two deputies by the trade unions. Six of the members are independent. The Board members are listed on page 57 in the com pany’s Annual Report. Board responsibilities and allocation of duties The Board is responsible for the organisation and administration of the company and shall handle and make all decisions concerning issues of material significance and an overall nature relating to the company’s operations. This includes determining an appropriate organisation, the goals and strategies of the operation and guidelines for control and governance. länsförsäkringar Liv 2011 53 Every year, the Board adopts a formal work plan. The formal work plan includes regulations on the duties and responsibilities of the Board and its Chairman, the number of Board meetings, procedures for reporting on the operations reports and financial statements, as well as procedures for Board meetings, notices of meetings, presentation of material, delegation of work duties within the Board, conflict of interests and disqualification. The Board shall remain informed about the performance of the company to continuously assess the company’s financial situation and position. Through its formal work plan, the Board has established that financial reporting shall take place in accordance with established instructions and through regular Board meetings. The Board has established a Finance Committee, an Audit Committee and a Remuneration Committee. The duties of the Committee are determined by the Board in its formal work plan or in separate instructions. None of the Committees has any general decision-making mandate. Each Committee must regularly report on its activities to the Board. Every year, the Board establishes a directive for the President, insurance guidelines, investment guidelines and guidelines for managing conflicts of interest as well as a large number of guidance documents for the operations. Based on legal regulations and the general advice of the Swedish Financial Supervisory Authority, the Board stipulates principles for the organisation, governance and distribution of work duties between the company’s various bodies and positions in a company manual. The manual shall function as guidance and support for Länsförsäkringar Liv’s daily work. The Board conducts annual strategic seminars and evaluations of its own work. The Board also conducts annual evaluations of the work of the President and his terms of employment. The Board meets the company’s auditors at least once per year (see also Audit Committee below). Chairman According to the formal work plan, the Chairman shall lead the Board’s work and ensure that the Board fulfils its duties. The Chairman shall also ensure that the Board meets as required, is provided with the opportunity to participate in meetings and receive satisfactory information and documentation for decision-making, and applies an appropriate working methodology. Through ongoing contact with the President, also between Board meetings, the Chairman shall remain informed of significant events and developments in the company, and support the President in his work. Internal audit The Board appointed an internal audit function independent from the operating activities, with the primary task of ensuring that the scope and direction of the operations agree with the guidelines issued by the Board and that the operations are being conducted towards the targets established by the Board. The internal audit function is also to examine and assess the organisation of the bank, its procedures, governance and control of the operations. The Board has adopted a separate instruction for the internal audit function. The results of the review of the internal audit are reported in summary to the Board and in more detail to the Audit Committee. Finance Committee The Board of Directors of Länsförsäkringar Liv has appointed three of the total of eight members in a Group-wide Finance Committee for the Länsförsäkringar AB Group. The Committee is intended to be a forum for financial business environment and macroeconomic analyses, and for preparing matters concerning asset management to be presented to the Board for decision. It is also the duty of the Finance Committee to monitor compliance with established objectives, investment orientation, chains of command, etc. At the statutory Board meeting in 2011, Karl-Olof Hammar kvist, Gunnar Wetterberg and Anders Östryd were appointed to represent Länsförsäkringar Liv in the Finance Committee. The President is co-opted to the Committee. Audit Committee The Audit Committee is responsible for preparing the Board’s work with quality assurance of the company and the Group’s internal governance of financial reporting, risk management and risk control, regulatory compliance, other internal governance and for matters that the Board from time to time refers to the Audit Committee. At the statutory Board meeting in 2011, Ulrica Messing (chair person), Lennart Atteryd, Sten Dunér and Sten Lundqvist were appointed members of the Audit Committee. Remuneration Committee The Remuneration Committee shall prepare issues concerning remuneration and other terms of employment for the President and the principles for remuneration and other terms of employment for company management. At the statutory Board meeting in 2011, Karl-Olof Hammarkvist (chairperson), Gunnar Wetterberg and Sten Dunér were appointed members of the Remuneration Committee. Meetings and attendance The table below shows the number of meetings held in each body since the 2011 Annual General Meeting until February 2012, and the attendance by each Board member: Two Board meetings were held solely to deal with the issue of divesting the subsidiary Länsförsäkringar Fondliv Försäkringsaktiebolag to Länsförsäkringar AB. At both of these meetings, only the independent members were in attendance. Independent members Total number of meetings Lennart Atteryd Board of Finance Audit Remuneration Directors Committee Committee Committee 15 x Sten Dunér Christer Ekehov 3 2 2 14 – 2 – 11 2 2 12 – – – x 10 – – – 5 – – x 15 2 – 2 Ulf Hamrén (deputy) 11 – – – Sten Lundqvist 11 – 2 – – Gunvor Engström Bitte Franzén-Molander (deputy) Karl-Olof Hammarkvist Ulrica Messing x 12 – 2 Karin Rehnholm Åkesson x 13 – – – Gunnar Wetterberg x 13 3 – 2 Marita Wiklund 11 – – – Anders Östryd1) 12 3 – – 1) Stepped down from the Board of Directors on October 31, 2011. 54 länsförsäkringar Liv 2011 INTERNAL CONTROL AND RISK MANAGEMENT RELATING TO FINANCIAL REPORTING The Board of Directors is responsible for the control and governance of the operations. This responsibility includes the preparation of an efficient system for risk management and internal control. The risk-management system is to ensure that, for example, risks can be continuously identified, managed and reported. Internal control is a process designed to provide reasonable assurance that the objectives of the operations are achieved in terms of appropriate and effective business operations, reliable financial reporting and information about the operations and compliance with appli cable internal and external regulations. The internal-control system encompasses all parts of the organisation and is an integral part of each operation within the Group. Internal control is based on a system comprising three lines of defence. The first line of defence is the operations, the second the Compliance and Risk Control functions and the third the Internal Audit function. The second and third lines of defence are inde pendent in relation to the first line. The purpose of the internal control of the financial reporting is to manage risks in the processes pertaining to the preparation of the financial reporting and to ensure a high level of reliability in such reporting. Control environment The foundation of internal control relating to financial reporting is the control environment, consisting of the organisation, resolutions procedure and allocation of authorities and responsibilities among the various bodies that the Board of Directors and the President have established. The control environment also includes the values and corporate culture that the Board, President and management communicate and work from to create effective and efficient operations. The task of the Audit Committee is to assume responsibility for preparing the Board’s work with quality assurance of the financial reporting and to monitor the efficiency of the internal governance and control. The Committee is also to prepare the direction, scope and coordination of the work of the Internal Audit and study the observations and recommendations from the external auditors. The process for internal control and risk management is based on the control environment and involves four main activities: risk assessment, control activities, information and communications, and follow-up. Control activities Risks in financial reporting are controlled through carefully prepared financial statements, standardised work routines with built-in control functions and the evaluation of ongoing improvements. The financial information is analysed and reviewed at various organisational levels before being presented publicly. Efforts are ongoing to eliminate and reduce identified significant risks affecting internal control relating to financial reporting. This includes the development and improvement of control activities, and efforts to ensure that employees have the appropriate expertise. Information and communications Internal guidance documents are subject to review and reassessment at least once a year. All guidance documents are published internally. Every manager must ensure that the regulations are communicated to affected subordinate staff. Follow-up The Internal Audit function was established to assist the Board in following up and ensuring that the scope and direction of the operations complies with the guidelines issued by the Board and that the operations are conducted in accordance with the targets established by the Board. Based on its reviews, the Internal Audit function shall form an opinion as to whether the operations are conducted in an efficient manner, whether reporting to the Board provides a true and fair view of the operations, and whether the operations are conducted in accordance with applicable internal and external regulations. The Internal Audit function reports to the Board of Directors. The Compliance function’s task is to regularly identify, assess, monitor and report on compliance risks, meaning the risk that inadequate compliance could tarnish the reputation of the company or result in financial losses or sanctions in accordance with legislation or regulations. Reporting is addressed to the respective Presidents and Boards of Directors. Risk assessment Risk assessment includes identifying and analysing the source of risks affecting internal control relating to financial reporting. The company is governed using joint processes, in which risk management is built into every process and various methods are used to value and limit risks and to ensure that identified risks are managed in accordance with established guidance documents. Based on the risk analysis, processes and control activities associated with key risks are mapped to identify material errors in the financial reporting. länsförsäkringar Liv 2011 55 Board of Directors and auditors BOARD OF DIRECTORS Karl-Olof Hammarkvist Chairman Born 1945. Elected 2006. Lecturer, Senior Advisor, the Stockholm School of Economics. Other Board appointments: Board member of the Royal Dramatic Theatre and the Foundation for Financial Research. Previous experiences: School of Economics, Skandia International and Nordea. Gunnar Wetterberg Deputy Chairman Born 1953. Elected 2004. Socio-political head of the Swedish Confederation of Professional Associations (SACO). Previous experiences: Diplomat (The Ministry for Foreign Affairs, Hanoi, Geneva), Ministry of Finance and director of the Association of Local Authorities. Lennart Atteryd Born 1953. Elected 2010. President of Ackordscentralen Malmö AB. Previous experiences: Lawyer and partner in Advokatfirman Vinge KB. Sten Dunér Born 1951. Elected 2009. President of Länsförsäkringar AB. Other Board appointments: Chairman of Länsförsäkringar Sak, Länsförsäkringar Bank and Länsförsäkringar Fondliv, the Swedish Insurance Federation and Swedish Insurance Employers’ Association (FAO). Board member of Fastighets AB Balder. Previous experiences: CFO and other executive positions within Länsförsäkringar AB. Gunvor Engström Born 1950. Elected 2005. County Governor Blekinge. Other Board appointments: Chairman of the Swedish Association of Independent Schools, Board member of Semcon, AP 3, Apoteksgruppen, Metria and Hexicon. Previous experiences: President of Bank 2, President of Företagarna, worked for nine years at the Government Offices (Ministry of Foreign Affairs and the Ministry of Enterprise, Energy and Communications), President of Tjänsteförbundet, Marketing Manager of FFNS, Marketing Manager of Newsec and own company. 56 länsförsäkringar Liv 2011 Sten Lundqvist Born 1950. Elected 2009. President of Länsförsäkringar Älvsborg. Other Board appointments: Board member of Länsförsäkringar Mäklarservice AB, Länsförsäkringar Älvsborg Förvaltnings AB, Pro Security Bevakning i Borås AB, L Finans AB, Piren Venture Holding AB, Älvsborgs Larmcentral AB and AB Borås Parkeringskontroll. Previous experiences: Master of Business Administration. Accounting and Financial Director of Unisys, Financial Director of Skandia International, President of Skandia US Holdings, President of Edgecom AB and Senior Business Manager of Ericsson AB. Ulrica Messing Born 1968. Elected 2006. Entrepreneur. Other Board appointments: Chairman of Astrid Lindgren’s World, Wallenstam’s property company. Previous experiences: Member of Parliament 1991– 2006, Cabinet minister in the Ministry of Enterprise, Energy and Communications and the Ministry of Employment 1996–2006. Karin Åkesson Rehnholm Born 1955. Elected 2004. Lawyer Other Board appointments: Board member and President of Stiftelsen Hemmet. Christer Ekehov Born 1953. Employee representative since 1995. Company lawyer at Länsförsäkringar Liv. Other Board appointments: Employee representative for Länsförsäkringar Fondliv Försäkringsaktiebolag (publ) and the Swedish Confederation of Profes sional Associations, SACO, at Länsförsäkringar AB. Marita Wiklund Born 1965. Employee representative since 2007. Works with: Business unit Finance and Risk/ Accounting and back office. Previous experiences: The Swedish National Union of Insurance Company Employees at Länsförsäkringar AB since 2004. Bitte Franzén Molander Born 1961. Deputy, Employee representative since 2008. Works with: Insurance specialist traditional insurance. Other Board appointments: Employee representative Länsförsäkringar Fondförvaltning AB (publ) and the Swedish Confederation of Professional Associations, SACO, at Länsförsäkringar AB. Previous experiences: Many years’ experience from life and contractual insurance industries. AUDITORS Mårten Asplund Authorised Public Accountant KPMG. Auditor in the company since 2010. Gunilla Wernelind Authorised Public Accountant KPMG. Auditor in the company since 2010. Group management Jörgen Svensson President. Born 1959. Previous experiences: President of Länsförsäkringar Blekinge. Board member of Länsförsäkringar Liv AB and Wasa Run Off AB. Various executive positions within Skandia and If. Helen Hallåker Born 1960. Chief Legal Adviser. Employed since 2010. Previous experiences: Law Clerk, the Financial Supervisory Authority, life assurance legal adviser at Handelsbanken Liv, Company lawyer at AMF Pension, rules and regulations consultant at KPMG. Erling Andersson Born 1955. Corporate Senior Actuary. Employed since 2001. Previous experiences: Actuary Skandia Liv. Jakob Carlsson Born 1967. CFO. Employed since 2007. Previous experiences: Head controller at SPP and Handelsbanken Liv, Group controller at Alecta. Roger Lidberg Born 1960. Business Manager. Employed since 1995. Previous experience as Regional Manager of Länsförsäkringar Stockholm, Regional Manager of Wasa Försäkring, District Sales Manager at Skandia. Board assignments: Länsförsäkringar Fondliv Försäkringsaktiebolag (publ) and VI SI System AB. länsförsäkringar Liv 2011 57 Definitions Capital base Parent Company: Total shareholders’ equity plus untaxed reserves according to the balance sheet, and surplus values on assets. Insurance group: Calculated according to the Swedish Financial Supervisory Authority’s directives on group-based capital base (FFFS 2002:4). The calculation was based on the aggregation and accounting method and includes in practice Länsförsäkringar Liv AB and Länsförsäkringar Fondliv AB. Collective consolidation capital The market value of the total net assets less the company’s total commitments to policyholders (guaranteed commitments and preliminarily distributed bonus) for insurance policies that carry bonus rights. Collective consolidation ratio The ratio between the market value of the total net assets and the company’s total commitments to policyholders (guaranteed commitments and preliminarily distributed bonus) for insurance policies that carry bonus rights. Direct yield Interest income, interest expense, dividends and net profit from real estate in relation to the average value of managed assets. Management cost ratio Operating expenses according to the income statement and claims adjustment costs according to Note 8 as a percentage of average managed assets. 58 länsförsäkringar Liv 2011 Required solvency margin Parent Company: The Swedish Insurance Business Act’s requirements of the lowest permitted level of the capital base for insurance companies, which mainly comprise 4% of the technical reserves in addition to 3 per mille of the positive risk totals (mortality risks). Insurance group: Calculated according to the Swedish Financial Supervisory Authority’s directives on group-based solvency margins (FFFS 2002:4) and includes in practice Länsförsäkringar Liv AB and Länsförsäkringar Fondliv AB. Solvency capital Shareholders’ equity, untaxed reserves (including deferred tax), as well as surplus values on assets. Solvency rate The capital base in relation to required solvency margin (solvency ratio must be at least 1). Solvency ratio The market value of the company’s total net assets in relation to guaranteed commitments to policyholders (technical reserves according to the balance sheet). Total return Total return on assets in traditional management prepared in accordance with the Swedish Insurance Federation’s recommendation for annual reporting of total return. The total return table is found in the Board of Directors’ Report. Other assets and management expenses are not included in the calculation of the total return. Addresses Länsförsäkringar Norrbotten Box 937 SE-971 28 Luleå Visit: Köpmantorget Phone: +46 (0)920-24 25 00 E-mail: [email protected] Länsförsäkringar Västerbotten Box 153 SE-901 04 Umeå Visit: Nygatan 19 Phone: +46 (0)90-10 90 00 E-mail: [email protected] Länsförsäkringar Jämtland Box 367 SE-831 25 Östersund Visit: Prästgatan 18 Phone: +46 (0)63-19 33 00 E-mail: [email protected] Länsförsäkringar Västernorrland Box 164 SE-871 24 Härnösand Visit: Stora Torget 3 Phone: +46 (0)611-36 53 00 E-mail: [email protected] Länsförsäkringar Gävleborg Box 206 SE-801 03 Gävle Visit: Slottstorget 3 Phone: +46 (0)26-14 75 00 E-mail: [email protected] Dalarnas Försäkringsbolag Box 3 SE-791 21 Falun Visit: Slaggatan 9 Phone: +46 (0)23-930 00 E-mail: [email protected] Länsförsäkringar Värmland Box 367 SE-651 09 Karlstad Visit: Köpmannagatan 2 A Phone: +46 (0)54-775 15 00 E-mail: [email protected] Länsförsäkringar Uppsala Box 2147 SE-750 02 Uppsala Visit: Svartbäcksgatan 44 Phone: +46 (0)18-68 55 00 E-mail: [email protected] Länsförsäkringar Bergslagen Box 1046 SE-721 26 Västerås Visit: Stora Gatan 41 Phone: +46 (0)21-19 01 00 E-mail: [email protected] Länsförsäkringar Stockholm SE-115 97 Stockholm Visit: Tegeluddsvägen 21 Phone: +46 (0)8-562 830 00 E-mail: [email protected] Länsförsäkringar Södermanland Box 147 SE-611 24 Nyköping Visit: V Storgatan 4 Phone: +46 (0)155-48 40 00 E-mail: [email protected] Länsförsäkringar Göteborg och Bohuslän SE-404 84 Gothenburg Visit: Lilla Bommen 8 Phone: +46 (0)31-63 80 00 E-mail: [email protected] Länsförsäkringar Skaraborg Box 600 SE-541 29 Skövde Visit: Rådhusgatan 8 Phone: +46 (0)500-77 70 00 E-mail: [email protected] Länsförsäkringar Östgöta Box 400 SE-581 04 Linköping Visit: Platensgatan 11 Phone: +46 (0)13-29 00 00 E-mail: [email protected] Länsförsäkringar Älvsborg Box 1107 SE-462 28 Vänersborg Visit: Vallgatan 21 Phone: +46 (0)521-27 30 00 E-mail: [email protected] Länsförsäkringar Gotland Box 1224 SE-621 23 Visby Visit: Österväg 17 Phone: +46 (0)498-28 18 50 E-mail: [email protected] Länsförsäkringar Jönköping Box 623 SE-551 18 Jönköping Visit: Barnarpsgatan 22 Phone: +46 (0)36-19 90 00 E-mail: [email protected] Länsförsäkringar Halland Box 518 SE-301 80 Halmstad Visit: Strandgatan 10 Phone: +46 (0)35-15 10 00 E-mail: [email protected] Länsförsäkring Kronoberg Box 1503 SE-351 15 Växjö Visit: Kronobergsgatan 10 Phone: +46 (0)470-72 00 00 E-mail: [email protected] Länsförsäkringar Kalmar län Box 748 SE-391 27 Kalmar Visit: Norra Långgatan 17 Phone: +46 (0)20-66 11 00 E-mail: [email protected] Länsförsäkringar Blekinge Box 24 SE-374 21 Karlshamn Visit: Kyrkogatan 21 Phone: +46 (0)454-30 23 00 E-mail: [email protected] Länsförsäkringar Göinge-Kristianstad Box 133 SE-291 22 Kristianstad Visit: V Storgatan 49 Phone: +46 (0)44-19 62 00 E-mail: [email protected] Länsförsäkringar Skåne Box 742 SE-251 07 Helsingborg Visit: Södergatan 15 Phone: +46 (0)42-633 80 00 E-mail: [email protected] JOINT COMPANIES Länsförsäkringar AB SE-106 50 Stockholm Visit: Tegeluddsvägen 11–13 Phone: +46 (0)8-588 400 00 E-mail: [email protected] Länsförsäkringar Liv SE-106 50 Stockholm Visit: Tegeluddsvägen 21 Phone: +46 (0)8-588 400 00 E-mail: [email protected] Länsförsäkringar Fondliv SE-106 50 Stockholm Visit: Tegeluddsvägen 21 Phone: +46 (0)8-588 400 00 E-mail: [email protected] Länsförsäkringar Bank SE-106 50 Stockholm Visit: Tegeluddsvägen 11–13 Phone: +46 (0)8-588 416 00 E-mail: [email protected] Länsförsäkringar Hypotek SE-106 50 Stockholm Visit: Tegeluddsvägen 11–13 Phone: +46 (0)8-588 416 00 E-mail: [email protected] Länsförsäkringar Fondförvaltning SE-106 50 Stockholm Visit: Tegeluddsvägen 11–13 Phone: +46 (0)8-588 400 00 E-mail: [email protected] Länsförsäkringar Fastighetsförmedling Box 742 SE-251 07 Helsingborg Visit: Södergatan 15 Phone: +46 (0)42-633 98 10 E-mail: [email protected] Länsförsäkringar Mäklarservice Box 27120 SE-102 52 Stockholm Visit: Tegeluddsvägen 21 Phone: +46 (0)8-588 490 00 E-mail: info.maklarservice@ lansforsakringar.se Wasa Kredit Box 6740 SE-113 85 Stockholm Visit: Tegeluddsvägen 21 Phone: +46 (0)8-635 38 00 E-mail: [email protected] Agria Djurförsäkring Box 70306 SE-107 23 Stockholm Visit: Tegeluddsvägen 11–13 Phone: +46 (0)8-588 421 00 E-mail: [email protected] Humlegården Fastigheter Box 5182 SE-102 44 Stockholm Visit: Birger Jarlsgatan 25 Phone: +46 (0)8-678 92 00 E-mail: [email protected] Länsförsäkringar Sak SE-106 50 Stockholm Visit: Tegeluddsvägen 11–13 Phone: +46 (0)8-588 400 00 E-mail: [email protected] länsförsäkringar Liv 2011 59 60 länsförsäkringar Liv 2011 Production Länsförsäkringar Liv AB in cooperation with Hallvarsson & Halvarsson. Photo: Länsförsäkringar’s image bank. Print: TMG Sthlm., 2012. We print on environmentally friendly paper. LFAB 09408-00 eng.
© Copyright 2026 Paperzz