Quick Start
Guide
The area’s ONLY 100% fiber optic network
epbFi.com
Welcome to Fi TV Essential from EPB Fiber Optics
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Get ready to experience TV like you never have before. Here’s why: Fi TV is delivered on the
area’s only 100% fiber optic network. It’s the kind of technology that will give you a stunning
picture you’ll have to see to believe–whether you’re watching in HD or standard definition.
Now you can surf channels without leaving the program you’re watching, too. Plus, you’ll
never worry about missing your favorite show again with our Digital Video Recorder (Fi TV
DVR), which records up to four shows at once, including two in HD. And that’s just the beginning! With our new fiber optic technology, the possibilities are virtually limitless for future Fi
TV programming and options.
This Quick Start Guide will provide everything you need to get started with Fi TV!
Helpful Hint: Use the EXIT TO TV button to return to your TV program at any time.
Screen Aspect Ratio Settings for Your TV
You can set the screen aspect ratio (the ratio of the width to the height of a TV picture)
on your set top box to match the aspect ratio on your TV for optimal picture quality.
Both aspect ratios should be the same, and will be determined by your TV’s capability and
your personal preference. Standard-Definition TVs have an aspect ratio of 4:3. HD and
Widescreen TVs have a 16:9 aspect ratio, which is the same as most HD broadcasts. Be
sure to review your TV’s user’s manual to determine which aspect ratio is recommended
by the manufacturer.
1. Press the MENU button, select Settings, then Television, and then
Screen Aspect Ratio and High Definition.
2.
Use the arrows to select the aspect ratio recommended for your TV (refer
to your TV’s user’s manual): 4:3 Standard-Definition, Widescreen
Standard-Definition, 720p on High-Definition screen, or 1080i on
High-Definition screen.
3. Use the arrows to select Continue and press OK.
4. If you choose one of the two High-Definition settings, you will be prompted to
test the new aspect ratio. Use the arrows to select Start Test and press OK.
5. An on-screen message will appear and ask you to confirm that you can view
the screen using the new aspect ratio setting.
a. If you are able to see the screen, use the arrows to select Keep Setting
and press OK. The set top box will keep the new setting.
b. If you do not select Keep Setting, or if you see a black screen, the new
setting will time out. The set top box will revert back to the previous
setting. But don’t worry, you will have the option to choose another
setting or start the test again.
Changing the Screen Dimensions on Your HDTV
If you watch non-HD (Standard-Definition) programming in widescreen mode on a
widescreen HDTV, black bars may appear on the sides of the program. To remove or
minimize the bars:
1. Tune in to any channel on your TV and press ENTER on your remote to see
the current zoom setting on-screen. ENTER is the bottom right button of
your remote control.
2. Before the zoom symbol disappears, press ENTER repeatedly to change
from one setting to the next until you reach the image size you want.
There are five settings:
• Normal displays the normal image.
• Zoom 1-to-3 increases the zoom (720p on HD screen and 1080i
on HD screen ratios only).
• Stretch expands the image to fill the screen (may cause distortion
of picture).
3. Wait for the zoom symbol to disappear.
Note: Zoom will affect all channels, not just the one you’ve changed the settings on.
Basic Access & Navigation of Fi TV Essential
Onscreen Menus
The MENU button gives you access to all the features of your Fi TV Essential service.
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Arrow Keys: Use the Left (<) and Right (>) arrow keys to move through the
horizontal menus. Use the Up ( ) and Down ( ) arrow keys to scroll through the
vertical menu items. Press OK to activate a highlighted menu item. To return to the
previous menu screen or menu item, press the LAST button.
Use the EXIT TO TV button to return to your TV program at any time.
Parental Control
You can manage TV viewing with Fi TV Essential’s parental locking capabilities. You can
program your Fi TV Essential service with a Personal Identification Number (PIN) in
order to make specific channels and types of programming inaccessible to children and
accessible only to those that know the PIN.
1. Press the MENU button and use the arrow keys to select settings, and then
select parental controls. Press OK.
• A closed lock symbol
appears next to parental locking if a PIN is
set and the “lock” is on.
• An open lock symbol
means that a PIN has been set but that no
parental lock is in effect.
• If no lock icon appears, then no PIN has been set.
2. Select parental locking, adult locking or rental locking and press OK.
3. Enter your temporary PIN (1111). You may want to change your PIN now
before you set your locking options.
4. To enter a new PIN or if no PIN has been set, use your remote control numeric
keypad to enter a new four-digit PIN. (Press DELETE to clear an entry.)
To confirm your PIN, enter it again.
5. The parental locking screen will appear, with all of your locking options.
Video On Demand
In addition to all the great programming available on Fi TV Essential and the ability to
watch it when you want with your DVR, Fi TV Essential also brings you Video On Demand.
Accessing Video On Demand is as easy as pushing a few buttons on your remote
control. Filled with recent hit movies as well as classic favorites, Video On Demand gives
you hundreds of options to watch, some of which are included with Fi TV Essential
service for free!
Accessing Video On Demand is easy:
• Press the VIDEO ON DEMAND button. From there you have the option to
browse various categories including: TV, Free, Events, Premium and others.
You can also search Video On Demand by program title. To search the Video On
Demand library:
1. Press MENU and use the side arrow keys to select Video On Demand.
2. Use the down arrow key to select Search. Press OK.
3. There are two ways to key in the letters with your Fi TV remote control:
• Use the arrow keys to select each letter and press OK.
• Use the number pad at the bottom of your remote (similar to texting
via cellular phone).
Once you have enough letters, the SEARCH function will automatically provide a
list of suggested programs and/or names that match your criteria.
4. From this search field, you can also select Options for more choices
(All Results, Titles and People ) and additional keyboard characters.
5. If you want to return to regularly scheduled programming, press the
EXIT to TV button.
Digital Video Recording (DVR)
Your set top box may also have the capability to be a Digital Video Recorder (DVR)
depending on the level of your service package. With a DVR you can record your favorite
television programs and watch them whenever you want. You can even “pause” a live TV
broadcast if you need to step away, then return and resume playing the program where
you left off. Plus, you can create your own sports’ replays to analyze the action or the
referee’s call. Miss a pivotal part of the plot or dialogue when the phone rang? You can
back it up and watch it again. And with Fi TV Essential’s DVR, it’s all as easy as pushing
a few buttons on your remote.
Controlling Live TV
Pausing and Restarting a Program
1. To temporarily stop a live TV program you’re watching, simply press PAUSE.
2. A progress bar will appear onscreen, showing you how much time has elapsed
and time until play resumes. The action will freeze for up to 90 minutes.
Note: If you don’t think you’ll be able to return to the program in 90 minutes,
simply press RECORD to begin recording. (Read more about this on the
following page.)
3. Press PAUSE or PLAY at any time to restart the program from where you left off.
Replaying What You Missed
1. Press the REWIND or “REW” button to rewind the program you’re watching.
A progress bar will appear to indicate how many minutes you can go back.
• Press REW twice (2x) or three times (3x) to rewind at increasing speeds.
• Press REPLAY to skip back in 7-second increments.
2. Press PLAY anytime to begin watching.
Fast-Forwarding and Returning to the Live Program
If you have paused or replayed a live program, you can use the FF and FWD buttons to
fast forward through the program.
1. Simply press FF to fast-forward. A progress bar will appear to indicate
how far you can go forward (and back) in the program.
• Press FF twice (2x) or three times (3x) to advance at increasing speeds.
• Press FWD to fast-forward in 29-second increments.
2. To return to live action, simply fast-forward until you reach the end of
the progress bar.
Recording What You’re Watching
1. Press the RECORD button and you’ll immediately begin recording the
program you’re watching. This feature is not available with Video On Demand
or Pay Per View.
2. The message “recording” will appear onscreen, and a red light will be visible
on the set top box until recording ends.
3.
Don’t worry about having to stop recording at the end of the show, as
recording will automatically stop at the program’s scheduled end time.
However, you may press STOP to end the recording at any time during the
show. Press OK to confirm. Note: You can watch or record up to four programs
at the same time, two of which may be HD programs. If you try to record more
or change the channel, a screen will appear to help you resolve the conflict.
4. The recording will be saved under its program title.
Recording with Extra Time at the End
If you think the program may run over the scheduled end time (as with sporting events
and live reality show finales), you can add time to the end of your recording.
1. Press INFO after the program has begun recording. Use the browse arrows
to select record settings and press OK.
2. Use the arrows to select stop recording. Press OK.
3. Choose the amount of time to add to the recording time. Press OK.
4. Use the left arrow to select save changes. Press OK.
5. Select watch and press OK to return to the program.
DVR Program Recording
Scheduling a Single or Series of Programs to Record
1. Press GUIDE. Use the arrows on your remote to scroll through and
highlight a program.
2. Press RECORD. A red dot appears next to the program title to indicate
that a recording is scheduled for one specific date and time.
3. For series, press RECORD twice to schedule all instances of selected show.
Three red dots will appear.
4. Press RECORD a third time to cancel the recording. The dots will disappear.
5. Press EXIT TO TV to return to your last viewed channel.
Scheduling a Single Recording from the Program Info Screen
To access the program info screen:
1. When tuned to a program you want to record, press INFO, or you can…
2. Press GUIDE. Use the arrows on your remote to highlight a program to
record and press INFO.
3. Select record episode and press OK.
4. To add time in case the program runs long, select stop recording. Press OK.
Select a time and press OK.
5. Select record, then press OK.
Scheduling a Series Recording from the Program Info Screen
To access the program info screen:
1. When tuned to a program you want to record, press INFO, or you can…
2. Press GUIDE. Use the arrows on your remote to highlight a program to
record and press INFO.
3. Select record series and press OK.
4. Use the arrows to select time. Press OK.
5. You can limit the recordings to:
• any day, (at the scheduled time)
• any day, anytime
• any day, anytime once per day
6. Select show type if you want to limit it to first run only. Otherwise, your
DVR will record first run & rerun.
7. To add time in case the program runs long, select stop recording. Press OK.
Select a time and press OK.
8. Select record, then press OK.
Note: Fi TV will not automatically adjust to an unexpected change in program
scheduling. However, planned scheduled programming changes are normally followed
and the episode should be recorded.
Scheduling a Single Recording by Entering Channel, Date, and Time
1. Press RECORDED TV (or press MENU, then select recorded TV ).
2. Use the right arrow on your remote to select add recording. Press OK.
3. Select channel and time and press OK. The manual record screen appears.
4. Fill in the fields on the manual record screen, using the arrows to move
between fields.
5. Select record. Press OK to schedule the recording.
After a program is recorded, you will have the option to save each specific program to your
DVR until you delete it, or allow the program to be deleted when more room is needed for
new recordings.
Smart Search
The Fi TV Smart Search function allows you to search the programming guide for
programs that interest you. You can search by program titles or actors’ names to find
just what you’re looking for. You can even search through the Video On Demand Library,
as well as the programs you’ve recorded with your DVR.
Press MENU, use arrows on your remote to select either live TV or Video On Demand,
arrow down to select SEARCH and press OK.
There are two ways to key in the letters with your Fi TV remote control:
• Use the arrow keys to select each letter and press OK.
• Use the number pad at the bottom of your remote (similar to texting via
cellular phone).
Once you have enough letters, the SEARCH function will automatically provide a list of
suggested programs and/or names that match your criteria.
Set Top Box Front Panel Features
Note: This illustration
may vary slightly from
the actual set top box.
1. Power
Turns the set top box on or places it in standby. To restart the set
top box, press and hold the POWER button for 5 seconds. The
light is green.
2. Model No.
Identifies the model number of your set top box as IPN330HD,
IPN430MC, or IPN4320.
3. Link
Indicates network link status. The light is green.
4. HD
Indicates that a High-Definition TV is connected. The light is blue.
5. Record
Indicates that a recording is in progress. The light is red.
6. IR Sensor Receives the infrared signal from the remote control. The sensor
is behind the front panel. Make sure the sensor is not obstructed.
7. Menu
Accesses the on-screen menu.
8. Arrow Keys
Accesses on-screen services (such as the on-screen guide,
Video On Demand, or pay-per-view) and navigates menus.
9. OK
Selects the current item.
10. USB Port
Not currently active.
Set Top Box Back Panel Features
Note: This illustration
may vary slightly from
the actual set top box.
1. Network
Connect to the Ethernet (CAT-5), if applicable.
2. USB
USB connector
3. HDMI
Connect an HDTV HDMITM (High Definition Multimedia Interface) cable from
the HDTV to the HDMI port. HDMI supports both digital audio and video.*
4. YPbPr
Connect the set top box to the component video input (YPbPr) on the HDTV.*
5. S-Video Connect an S-Video cable to send an S-Video signal to your TV, VCR or
DVD recorder. This signal is standard definition, but higher quality than
other standard-definition TV connections.*
6. Video Out
Connect to composite input of your HDTV or SDTV.
Note: Two video output connectors are provided. Typically,
one output is connected to the TV, and the other output is used
to connect to a home theater system, DVD recorder, or VCR.
7. Audio Out
(L/R)
Connect RCA-type cables to Audio Out to send analog audio signals
(left and right) to a TV with stereo inputs or to a stereo amplifier.
Note: Two sets of audio out connectors are provided. Typically, one set
of outputs is connected to the TV, and the other set is used to connect
to a home theater system, DVD recorder, or VCR.
8. Optical Connect an optical cable to send a digital audio signal to a surround-sound
receiver or other digital audio device. 9. To TV
Connect to TV. You must set the channel on your TV to the channel
(Video Out) designated by your service provider (usually channel 4). Contact your
service provider for the channel information.
10. To Wall
Connect the set top box to in-house coaxial wiring, if applicable.
(Video In)
11. Power
Connect the DC output of the AC power adapter (provided) to deliver
power to the set top box.
* See the User’s Guide online at epbFi.com for more information.
Fi TV Remote Control Features
Help
If you’d like help with any of the features
of your new Fi TV Essential service, simply
go to epbFi.com and click on the Installation
& Support tab in the middle right of your screen.
There you’ll find the complete Fi TV User’s Guide.
Or, please call us at 423-648-1EPB (1372) for assistance.
Troubleshooting
The set top box will not turn on.
Please check to make sure the unit is plugged in. If it is, try plugging another device into the socket
to make sure power is flowing to it. If the power is working, there may be something wrong with
your set top box. Call us at 423-648-1EPB (1372).
The remote doesn’t work or won’t control the set top box.
Press the STB button on the top left of the remote control to manage the Fi TV set top box. If the
remote is still not working, make sure there isn’t anything in the path between the remote and the
remote sensor on your set top box. Also, be sure you are within 20 feet of the set top box and that
you’re aiming your remote directly at the set top box. If these steps don’t solve the
problem, try putting new batteries in your remote.
There is video but no sound.
First, check to see if the volume is muted by pressing mute or + on the volume button. Try changing
the channel to see if the problem is only with that one channel. If your system uses standard video
or S-video connectors, be sure that you have connected the audio-out jacks on the set top box to
the audio-in jacks on your TV or audio receiver.
The picture looks bad, but the sound is good.
Please check the connections of your video cables to make sure they are properly seated in their
jacks. Also, you may want to try changing the channel to be sure that the problem is not just
on that one channel. If your picture has not cleared-up after five minutes, make sure all the
connections to your set top box are secure. If you’re still having problems, please call us at
423-648-1EPB (1372) for technical assistance.
There is no picture.
Please check to make sure that your TV has power. You can do this by checking the outlet that you
have the TV and the set top box plugged into. An easy way to check is by plugging in a lamp or an
outlet tester to verify that all the components are receiving power. Then, check all the cable
connections and verify that they are connected correctly. Also, please verify that the set top box is
set to the proper aspect ratio settings for your TV. [Please refer to the Screen Aspect Ratio
Settings for Your TV section in this guide.]
Check to make sure your television is set on the proper channel (usually channel 4 based on your
individual TV set).
Onscreen message says “Signal temporarily not available.”
Try changing the channel to see if the problem is only with that one channel. If it appears on more
than one channel, there is a problem with the signal. Please call us at 423-648-1EPB (1372) for
technical assistance.
The set top box will not respond.
First, check to make sure the remote is working—the green LED surrounding the set top box’s
power button should flash each time a remote button is pressed. If this happens, but the set top
box does not respond to your commands, try restarting your set top box. To restart, simply press
and hold the power button for five seconds. If you are still experiencing problems, please call us at
423-648-1EPB (1372) for technical assistance.
PO Box 182255
|
Chattanooga, Tennessee 37422
423-648-1EPB (1372)
|
epbFi.com
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