Release Notes for
F-Secure SAPC/IS/SAFE 16.0
Release Notes for SAPC/IS/SAFE 16.0
Table of Contents
Release Notes for F-Secure SAPC/IS/SAFE 16.0.................................................................................................... 1
What's New ........................................................................................................................................................ 3
Version 16.0: ................................................................................................................................................. 3
New features...................................................................................................................................................... 3
Fixed issues ........................................................................................................................................................ 3
Version 15.3: ................................................................................................................................................. 3
New features...................................................................................................................................................... 3
Fixed issues ........................................................................................................................................................ 3
Removed functionality ...................................................................................................................................... 4
Version 15.2: ................................................................................................................................................. 5
New features...................................................................................................................................................... 5
Fixed issues ........................................................................................................................................................ 5
Removed functionality ...................................................................................................................................... 7
Version 15.1: ................................................................................................................................................. 7
New features...................................................................................................................................................... 7
Fixed issues ........................................................................................................................................................ 7
Installation and System Requirements............................................................................................................... 8
Before installing ................................................................................................................................................. 8
Operating systems supported ........................................................................................................................... 8
System requirements......................................................................................................................................... 8
Supported Browsers .......................................................................................................................................... 9
Supported Mail clients for Email Scanning and Spam Filtering .......................................................................... 9
Localization ....................................................................................................................................................... 9
Details ................................................................................................................................................................ 9
Known limitations .............................................................................................................................................. 9
Known issues ................................................................................................................................................... 12
Contact Information and Feedback ................................................................................................................. 12
Copyright © 2015 F-Secure Corporation. All rights reserved.
2 / 13
Release Notes for SAPC/IS/SAFE 16.0
What's New
Version 16.0:
New features
Common:
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Qt library updated to version 5.4.2.
Antivirus:
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New look and feel for Scan Wizard.
Fixed issues
Common:
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Upgrade download progress indicator stuck at 0% for a long time (CTS-95306).
Version 15.3:
New features
Common:
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Help includes SAFE related use cases.
GUI rendering library updated from Qt4 to Qt5.
Support tool has been updated. It now runs faster and creates smaller packages.
Antivirus:
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DNS Hijack prevention. You can receive notifications if your network tries to connect you to fake web
sites.
Fixed issues
Common:
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About box contains outdated information (CTS-96360).
In rare cases installation may fail due to internet connection error when connection is good (CTS96352).
Support tool, network installer and upgrade dialogs are not movable (CTS-96326).
Copyright © 2015 F-Secure Corporation. All rights reserved.
3 / 13
Release Notes for SAPC/IS/SAFE 16.0
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Mobile broadband settings not visible in user interface (CTS-96319).
"Subscription keys" visible when it should not be in user interface (CTS-96311).
User interface crash with Windows Narrator (CTS-96291).
Configuring different HTTP and HTTPS proxy for Internet Explorer breaks installation (CTS-96257).
Truncated text in Action Center title (CTS-96250).
License expired status for few minutes after install in rare cases (CTS-96292).
Error situations may expose underlying key when login is used (CTS-96221).
Unicode character rendering problems in About (CTS-96214).
Update log may show multiple "Installed" entries after upgrade (CTS-95894).
Software packages stay "Not installed" after using FSAUA-Reset.exe (CTS-96138).
Subscription expired warning when subscription is not expired (CTS-96156).
"Try again" text truncation in some languages (es, nl, pt) (CTS-96011).
Antivirus:
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Blue screen (system crash) in Windows 10 (MP-144).
F-Secure AntiVirus has Spam Filtering updates in Database Update (CTS-95983).
Reboot after malware removal from OAS detection not working under remote desktop (CTS-96235).
Submit dialog title text color customization missing (CTS-96187).
Virus removal after OAS detection hangs with multi infection scenario (CTS-96114).
Input of Illegal File Type in Exclude is Permitted (CTS-96037).
Strange user mode hoster crash (CTS-95788).
Extra link appears to launch bar (CTS-96315).
Browsing protection:
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IE missing rating icons on 64bit systems when 64bit EPM mode enabled (CTS-96381)
Win10 + IE11: F-Secure Search URL rating icon remains reloading indefinitely (CTS-96176).
Win10: Search result filter does not work for IE HTTPS (CTS-96383).
Email Checking Problems with Banking Protection (CTS-95302).
IS/CS // HTTP Block Page not properly shown in some cases (CTS-96301).
No rating icons for Yahoo (CTS-96245).
Statistic does not increase when opening harmful URLs in new tab (CTS-95574).
Slow shutdown during stress test causes hoster dump (CTS-96017).
Banking Protection blocks public DNS (CTS-96061).
Removed functionality
Common:
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Changed hardware requirements. Pentium 4 or equivalent is now required for this product (SSE2
enhanced instruction set support to be exact).
Copyright © 2015 F-Secure Corporation. All rights reserved.
4 / 13
Release Notes for SAPC/IS/SAFE 16.0
Version 15.2:
New features
Common:
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Improved connection error messages in My SAFE log in window. The window is also resizable.
Improvements in license expiry and renewal scenarios.
Action Center automatic popup is limited to once per 6 hours.
About box contains product version number (e.g. 15.2).
"Product timeline" window is resizable.
"Check for updates" window has a "View details" link that opens the Common settings > Updates page.
The product is running native in Windows 10, instead of Windows 8 emulation mode.
Antivirus:
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New virus detection dialogs.
Product timeline contains information about virus detection events.
Installation time has been reduced.
Browsing Protection:
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Banking protection v3:
o Internet access will be disconnected/blocked for non-signed applications during banking
session.
o Signed applications are allowed to connect only to safe IP addresses during banking session.
o Only supported browsers trigger Banking Protection mode.
o Computer usage can be limited with Parental Control time limits.
o Banking protection flyer user interface adjustments.
Browsing protection block events added to product timeline.
Browsing protection block page Home button changed to open F-Secure Search portal.
Browsing Protection plugin is enabled automatically for Internet Explorer and Firefox. This feature can
be disabled from the Browsing Protection Settings.
If Browsing Protection plugin is not installed or is disabled in the default browser, a warning is shown in
the Browsing Protection main UI.
Fixed issues
Common:
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Last and next update check times not updated when timezone changed (CTS-95956).
Misleading wording in Action Center (CTS-95874).
While upgrade is ongoing, "Postpone" button is available, but does not postpone (CTS-95831).
SAFE login from client does not work over HTTP proxy (CTS-95871).
Action Center title misleading (CTS-95789).
Setup wording misleading (CTS-95774).
Desktop logo looks blurry on some platforms (CTS-95569).
Copyright © 2015 F-Secure Corporation. All rights reserved.
5 / 13
Release Notes for SAPC/IS/SAFE 16.0
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Old style icon and string in Product timeline (CTS-95575).
License terms link starts straight from the text (fr-CA) (CTS-95755).
Installer title does not fit (pl) (CTS-95754).
Using same installer on two computers may confuse the installation (CTS-95697).
Renew links don't always work (CTS-95695).
Service unavailable not handled gracefully (CTS-95646).
Client may get stuck in expired state even when there is free subscription available (CTS-95227).
Uninstallation leaves files behind (CTS-95232).
Upgrade may fail when using multiple users with fast user switching (CTS-95245).
Inconsistent icons when Mobile Broadband settings prevent update check (CTS-95255).
Last/Next update check show "8/10/2010 11:43:48 AM" before first check (CTS-95257).
SAFE authentication service unavailable shown as generic "Something went wrong" error (CTS-95285).
Update download folders are not cleaned up properly (CTS-95295).
Uninstallation icon switches to another icon during uninstall (CTS-95312).
Support tool icon and name sometimes missing in Windows 8.1 (CTS-95169).
Uninstallation silently fails in rare scenario (CTS-95189).
Next check displays "When online" when computer is online (CTS-95209).
GUI crash (CTS-95211).
Missing end date on subscription activated text (RUS) (CTS-95226).
Switching operator may fail when 3rd party product installation is ongoing (CTS-95241).
Unable to renew license even when one is available (CTS-95227).
Crash on processors without SSE support (CTS-95131).
Antivirus:
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FSMA not running after boot (CTS-95777).
Windows firewall setting has a shield icon (CTS-95834).
Conflict with ODS and scheduled scan (CTS-95661).
Incorrect URL for "malware information" link in prompts (CTS-95674).
Changing Browsing Protection deny URL list changes Mobile Broadband settings (CTS-95289).
Last successful update check 1.1.1970 (CTS-95459).
Quarantine - Ambiguous and confusing date information (CTS-95472).
Upgrade on Windows 10 requires restart (CTS-95476).
Turning product on from action center - GUI will not show Browsing Protection enabled (CTS-95362).
Antivirus shows invalid last update check time (CTS-95319).
Main GUI stuck loading (CTS-95192).
No protection whilst upgrading according to Windows 7 (CTS-95367).
Misleading title (CTS-95309).
Fscataloginfo.exe SxS error (CTS-95438).
Skipping scheduled scan not recorded to product timeline (CTS-95256).
No visual feedback that help button is clickable (CTS-95282).
Flyer close icon not visible in high contrast mode (CTS-95278).
Antivirus install fails, but Antivirus is installed and working (CTS-95193).
Browsing Protection:
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Banking flyer is now positioned to bottom of screen if taskbar is at top (CTS-96004).
No deny icon displayed for blocked unrated sites (CTS-94694).
Copyright © 2015 F-Secure Corporation. All rights reserved.
6 / 13
Release Notes for SAPC/IS/SAFE 16.0
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[Firefox] Renamed default profile causes extensions failed to install (CTS-95815).
Browsing Protection rating is not working (CTS-95486).
"Not all GUI Windows Closing" (CTS-95123).
Main GUI displays deactivated Parental Control features (CTS-95467).
Non-versioned files fail to copy from MSI folder to nifbin (CTS-95324).
Extension re-installation not working for Chrome 38 with NIFbin 115 (CTS-95333).
F-Secure Search customization is wrong (CTS-95056).
Removed functionality
Common:
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Removed Device ID information from client, since that does not match My SAFE portal device name
and is confusing.
Antivirus:
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Tracking cookie blocking feature has been removed from real-time scanning. The respective setting
has been removed from Virus protection settings page.
Main user interface no longer has buttons to open other installed F-Secure products like F-Secure Key.
Version 15.1:
New features
Common:
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User can log in to Safe Avenue account during installation.
Tray icon right-click menu reorganized.
My subscriptions and common settings dialogs have been merged.
Subscription information is hidden in Safe configuration.
Subscription reminders (expired, renewed) are saved to product timeline.
Fixed issues
Common:
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Text truncation in Action Center in Chinese (CTS-95055).
Incorrect message when expired product activated from Safe portal (CTS-95095).
Try again button layout wrong (CTS-95102).
Installation possible without accepting license terms (CTS-95105).
Unnecessary upgrade during installation (CTS-95119).
Error message overlaps with button (CTS-95120).
Close button is hard to see (black on dark gray background) (CTS-95122).
Upgrade appears to hang (CTS-94938).
Inconsistent close button colors (CTS-95026).
Copyright © 2015 F-Secure Corporation. All rights reserved.
7 / 13
Release Notes for SAPC/IS/SAFE 16.0
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Installation hangs with Safe configuration and no available licenses (CTS-95028).
When entering wrong key in Safe configuration, verification dialog is not closed properly (CTS-95052).
Enter key button position wrong (CTS-95073).
License recycling does not work when moving from trial to paid (CTS-95071).
Incomplete support tool name (CTS-94887).
Antivirus:
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CompSec shows subscription expired flyer (CTS-95094).
FSSM crash (CTS-94862).
Crash @ fsmuiav!CMemDC::~CMemDC+0x3d (CTS-94993).
MBB: Failed to get interfaces, Error=0x80004005 (CTS-94965).
Browsing Protection:
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NIF files left behind after unistallation (CTS-94957).
View My Subscriptions-page does not open from OLS main UI (CTS-95087).
VULN-76: Hide GUID.
Installation and System Requirements
Before installing
It is strongly recommended to remove all other anti-virus products.
Operating systems supported
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Windows 10 32-bit and 64-bit: all editions*.
Windows 8.1 32-bit and 64-bit: all editions*.
Windows 8 32-bit and 64-bit: all editions*.
Windows 7 32-bit and 64-bit: all editions.
Windows Vista 32-bit and 64-bit: all editions, Service Pack 2 or newer.
Windows XP 32-bit: Home, Professional and Media Center editions: Service Pack 3 or newer.
*) Does not support ARM based tablets.
System requirements
Microsoft Windows Vista, 7, 8, 8.1 and 10:
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Processor: Intel Pentium 4 or equivalent (processor must support SSE2).
Memory: 1 GB or more.
Disk space: 1.2 GB of free space.
Internet connection is required in order to validate your subscription and receive updates.
Javascript must be enabled in the user's browser settings to enable active block pages.
Copyright © 2015 F-Secure Corporation. All rights reserved.
8 / 13
Release Notes for SAPC/IS/SAFE 16.0
Microsoft Windows XP:
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Processor: Intel Pentium III 1GHz or higher.
Memory: 512 MB or more.
Disk space: 1.2 GB of free space.
Internet connection is required in order to validate your subscription and receive updates.
Javascript must be enabled in the user's browser settings to enable active block pages.
Supported Browsers
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Edge (Windows 10)*. Does not support extensions.
Internet Explorer 11 (Windows 8.1)*.
Internet Explorer 10 (Windows 8)*.
Internet Explorer 10 & 11 (Windows 7)*.
Internet Explorer 8 & 9 (Windows Vista)*.
Internet Explorer 7 & 8 (Windows XP).
Firefox (32-bit), two latest major versions.
Chrome (32-bit), two latest major versions.
*) 32-bit and 64-bit.
Supported Mail clients for Email Scanning and Spam Filtering
The Spam Filtering and Email Scanning work with installed mail clients, but not with webmail services.
Localization
Localizations are available for following 24 languages: English, Czech, Danish, Dutch, Estonian,
Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Brazilian
Portuguese, Romanian, Russian, Spanish, Spanish (Mexican), Swedish, Turkish, Traditional Chinese
(Hong Kong) and Simplified Chinese.
Details
This release consists of the following applications: Common components 2.44 build 134, Antivirus
14.142 build 100, Browsing Protection 2.139 build 3446, Search 1.05 build 110.
Known limitations
Common:

When some updates are installed, F-Secure program dialogs are closed automatically.
When certain updates are received and installed, it is possible that your open F-Secure program
dialogs are closed automatically.
Copyright © 2015 F-Secure Corporation. All rights reserved.
9 / 13
Release Notes for SAPC/IS/SAFE 16.0
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Product got stuck in the upgrading state (system restore problem).
Reverting to a Windows restore point which contains previous product version blocks upgrade until
new product version is released.
Installation or upgrade of Antivirus or Browsing Protection may fail, if Windows update is
installing updates at the same time.
Sometimes when Windows update is installing updates, installation of Antivirus or Browsing Protection
may fail. You need to run the re-installation from System tray icon menu > Open common settings >
Installed applications page to correct the situation.
Some packages show up as 'Not installed' in common settings downloads page before upgrade.
You may see some packages in 'Not installed' state in common settings downloads page before the
upgrade. This happens when upgrade is waiting for remaining packages to be downloaded. All
packages will change to installed state once the upgrade is completed and you have restarted the
computer.
Upgrade will not start if there is not enough disk space.
If the upgrade process detects that there is not enough disk space for upgrading, no message is
displayed to the user but it will retry later. Once user freed space on the hard disk, upgrade process will
resume automatically at next check.
Incompatibility with Sophos Secure Web Gateway.
If you have Sophos Secure Web Gateway scanning network traffic, the product may not be able to
download virus database updates. Exclude guts2.f-secure.com from scanning to fix the problem.
Antivirus:
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DeepGuard may block some games or applications, or applications might be slowed down.
You can try enabling the 'Use the compatibility mode" from Antivirus > Settings > DeepGuard page and
try to start the game or application again. If this does not help, disable also DeepGuard from On/Off switch and try again.
Antivirus prevents web chat from working.
User might encounter that some sites might not show content correctly, for example chat sites.
Workaround is to uncheck "Do not allow applications to download harmful files" from Firewall-page.
Incompatibility with nProtect GameGuard
The nProtect GameGuard anti-cheating toolkit, used by a number of games, causes Antivirus
malfunction as the protection processes get terminated. There is no workaround to this problem: to
make protection work again, restart the computer after finishing playing the game.
Browsing Protection:
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Modern interface is still usable during the blocking mode.
Time Limit's Device block page is not displayed over Modern Interface on Windows 8 and above.
Extension status (in Browsing Protection GUI) update require closing the browser to reflect the
change
This apply to Firefox and Chrome.
The whole page is blocked if the page contained a blocked element.
When user manually refreshes a page with blocked elements, the whole page is being blocked instead.
The first visit to the site is however unaffected.
Website will bypass block pages when "Real-time Protection Network" is not available.
When "Real-time Protection Network" is not available, user most probably able to visit any website
regardless of the settings.
Copyright © 2015 F-Secure Corporation. All rights reserved.
10 / 13
Release Notes for SAPC/IS/SAFE 16.0
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If bank web page uses unclassified domains to store information, the page is not loaded
correctly while Banking Protection is active.
Turn off Banking Protection from Browsing Protection user interface and please send us feedback
through [email protected].
Chrome live search can start Banking Protection session when it tries to access banks web sites
while searching.
If Chrome live search is on while you are typing an online bank address, Chrome already opens a
connection and this may start Banking Protection session. Workaround is to disable live search.
Connection problems with proxy.
If Banking Protection session does not start and you are connecting to internet with a proxy, you
should add proxy IP address to allowed websites list.
Internet Explorer users are being prompted by the browser whether to have their intranet
settings enabled.
Internet Explorer user with browser extension enabled which visited a blocked HTTPS url will be
prompted whether to have their intranet settings enabled. The user are free to chose whether to have
them enabled or not as it has no effect to Browsing Protection blocking feature.
Internet Explorer browser extension compatibility with other extension.
Some feature might not work properly if user has other browser extension which is also intercepting
web traffic (e.g. Adblock Plus, etc.)
HTTPS Search engine rating icon does not show in Internet Explorer 7.
Internet Explorer 7 user that using HTTPS search engine (e.g. Google), will not see any rating icon.
Manual browser restart is required if the browser is open during product upgrade.
User need to manually restart their browser if they had them open when the product is upgrading.
Some feature might not work properly before it is restarted.
Web page can be distorted due to page elements’ URLs blocked or having an “unrated”
category.
This can happen if web page elements (e.g. video, images, style sheet) is originate from another URL
that is “unrated” or have a restricted category or address. You can allow the content by adding the
address to the allowed list or reconfigure the category restriction.
Banking protection is not triggered in Chrome Incognito mode and IE InPrivate mode.
Banking protection is not triggered when user visits banking sites via Google Chrome Incognito mode,
or IE with InPrivate mode.
The end of a banking session is not automatically detected.
This may cause problems if a user was doing a payment for online shopping and wanted to go back to
shop web page. You should end Banking Protection session when you get a page redirecting you back
to merchant web site. If you didn't end Banking Protection Session in time and got page load error,
ending Banking Protection mode and refreshing web page should fix situation.
All banking sites are not yet classified as banks.
If you were expecting banking mode to turn on but it didn't, please send us feedback through
[email protected].
F-Secure Search:
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You might see a prompt from Chrome saying: "Search by F-Secure" added.
After configured F-Secure search, when launch Chrome for the first time, you might see a prompt from
Chrome saying: "Search by F-Secure" added. User action is required to enable or remove the F-Secure
search extension. This is introduced by the new change in Chrome.
Internet Explorer setting 'Prevent programs from suggesting changes to my default search
provider' enabled.
F-Secure Search search provider for IE cannot be set as default automatically if user has previously in IE
Copyright © 2015 F-Secure Corporation. All rights reserved.
11 / 13
Release Notes for SAPC/IS/SAFE 16.0
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settings selected option "Prevent programs from suggesting changes to my default search provider".
That settings is found in Internet Explorer's "Manage add-ons" options, "Search Providers" page.
Firefox preferences locked.
F-Secure Search home page and search provider for Firefox cannot be set if user has locked
preferences. The corresponding check box is greyed out if F-Secure Search cannot make the
modifications.
Existing F-Secure Search home page is not automatically detected.
User already has set the F-Secure Search as home page. When configuring F-Secure Search the existing
F-Secure Search home page is not automatically detected and another home page is added.
Internet Explorer will complain about corruption after uninstallation.
If user uninstalls F-Secure Search and search provider was configured to IE, IE will complain about
corruption after uninstallation. However, that does not cause any damage as IE recovers automatically
after asking user to select default search provider.
Known issues
Antivirus:
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Windows Firewall unselecting LAN setting doesn't alert on main user interface (LSC-85).
If user unselects current network connection from windows firewall settings on Vista or XP, F-Secure
protection status is ok even when firewall is off.
Unclear scanning counters (LSC-64).
When performing manual scanning, two scanning counters may be shown in some cases, showing
incorrect values.
Browsing Protection:
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Google's customized image searches fails in Internet Explorer (CTS-94431).
Google image searches via the Google Search tools returns a blank page in Internet Explorer.
Web site URL with non-ASCII character are not presented properly in the user interface (CTS93131).
Non-ASCII character URL are not presented properly in the user interface (e.g. block pages, allowed
and denied list).
Notification or settings UI that is launched from Windows 8 Modern UI is not visible (PBL2107).
Any Browsing Protection notification or settings UI will be shown at Windows 8 desktop mode even
though it is launched from Windows 8 Modern UI browser.
F-Secure Search:
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Upgrade shuts down browser without warning (PBL-2626)
User might observe browsers being shut down silently due to the F-Secure Search upgrade.
Contact Information and Feedback
We are looking forward to hearing comments and feedback on the product functionality, usability and
performance.
Copyright © 2015 F-Secure Corporation. All rights reserved.
12 / 13
Release Notes for SAPC/IS/SAFE 16.0
Please report any technical issues through the F-Secure support web site:
http://www.f-secure.com/en/web/home_global/support/get-support-online
If you are reporting a technical problem, please attach F-Secure system summary report to the
feedback. To collect the system summary report, you need to have administrator rights.
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In Windows 8, right click on the Support Tool tile and select run as administrator.
In Windows Vista and 7, select Start | All Programs | F-Secure, right-click on Support Tool and select
Run as administrator.
In Windows XP, select first Start | All Programs | F-Secure, right-click on Support Tool, select Run as and
finally select to run the program as administrator.
Copyright © 2015 F-Secure Corporation. All rights reserved.
13 / 13