Introduction
The three key items chosen for this expense analysis are the call center operator, a ream
of paper, and a telephone. These three items were chosen as they are the most important to the
direct process of creating the product. The call center representative is the personal item who
contributes to the product by being the focus of the presentation requirement of the
implementation process. The ream of paper is the supply item used to print the call center
representative script. The telephone is the equipment item used by the call center representative
to communicate the script the caller.
Price comparison for personnel item
Price comparison for the call center representative was conducted by researching salaries
from the Bureau of Labor Statistics, Glassdoor.com, and Salary.com. Table 1 below shows the
findings of that research. The three items displayed in the table reveal that the lowest salary for
the representative is from Salary.com. The salary and hourly wage for a call center
representative per Salary.com is $28,830.00 or $13.86 per hour. The current salary of the Crisis
Call Center’s call center representatives is $27,040.00 or $13.00 per hour, and based on the
comparison, is at or below market value and reasonable.
Table 1
Salary Website
Bureau Of Labor Statistics
Salary In US Dollars
$30,451.00
Hourly Wage In US Dollars
$14.64
Glassdoor.com
$31,200.00
$15.00
Salary.com
$28,830.00
$13.86
Price comparison for the supply item
Price comparison for a ream of paper was conducted by researching prices from W.B.
Mason, Staples, and Discountofficeitems.com. Table 2 below shows the findings of this
research. The three item comparison reveals the lowest price for a ream of paper is from Staples.
The price for a ream of paper from Staples is $5.79. The current price being paid by the Crisis
Call Center is $3.50, and based on the comparison, the price is at or below market value and
reasonable.
Table 2
Office Supply Store/Website
W.B. Mason
Staples
Discountofficeitems.com
Product Cost Per Ream in Dollars $
$6.20
$5.79
$6.50
Price comparison for equipment item
Price comparison for a telephone was conducted by researching prices from
Metrolinedirect.com, Upgradebay.com, and Printsavings.com. Table 3 below shows the findings
of the research. The three items reveal that the lowest price for a telephone is Upgradebay.com.
The price for a telephone from Upgradebay.com is $73.99. The current price being paid by the
Crisis Call Center is $60.00 and based on the comparison, the price is at or below market value
and reasonable.
Table 3
Office Supply Store/Website
Metrolinedirect.com
Upgradebay.com
Printsavings.com
Product Cost in Dollars $
$94.00
$73.99
$92.74