Nuance NspireTM Program Guide
ABOUT THE PROGRAM
What is Nspire?
The Nspire Customer Recognition Program is a rewarding way for you to share, promote and be
recognized for your innovative customer service solutions. By enrolling in the program, your company
earns points for sharing information about your Nuance solutions. Sample activities range from meeting
privately with other companies to publicly sharing you are a Nuance customer, speaking at events, and
developing case studies. These points can then be redeemed for additional learning, training,
networking, or even rewarding your team for their hard work. (Or, choose to donate to select charities.)
These are our way to thank you for sharing your experience and to help you reach your company’s next
big customer service goal.
What type of activities can I do to earn points, and how many points are they worth?
Members earn points for completing various reference activities, as outlined below. These activities
need to be coordinated by Nuance and officially reported to the Nspire program to be eligible.
Tier
Tier 1
Tier 2
Tier 3
Activity
A. Participate in 30-minute reference call with Nuance
customers/prospects.
B. Host Nuance customers/prospects for a site visit to share Nuance
solutions and tour the call center.
C. Share your Nuance solutions, business results, and your endorsement
of Nuance through prepared reference tools, distributed only directly
to other companies. Distribution methods may include (but are not
limited to) e-mail, live in meetings, or on a password protected website.
Reference tools include a brief summary (~200 words), a single slide with
supporting speaker notes, and a recorded testimonial.
D. Allow Nuance to publicly identify company as customer by name and
display of logo. Public mentions may be in (but are not limited to)
shareholder materials, analyst and media interviews, Nuance
presentations at conferences and seminars, Nuance Web sites, and
marketing and sales collateral.
E. Provide quote for written press or Nuance solution materials.
F.
Tier 4
Participate in media or analyst interviews.
G. Allow Nuance to publicly identify company as customer by name and
display of logo. Also, publicly share the company’s solution and
business results prepared reference tools. These tools include a press
release, provided testimonial quote, a brief summary (~200 words), and
slides with supporting speaker notes. Public distribution of
solution/results information may be through (but not limited to)
shareholder materials, analyst and media interviews, Nuance
presentations at conferences and seminars, Nuance Web sites, and
marketing and sales collateral.
H. Submit application to speak at third-party event/conference about
Nuance solutions and deliver presentation if selected.
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Points Earned
175 points each call
350 points
350 points
350 points
350 points each
release/article
450 points each
interview
800 points
800 points each
event
I.
Deliver a presentation at a Nuance event.
J.
Work with Nuance to develop in-depth case study to share publicly,
including posting on Nuance Web site or on third-party Web sites for
promotional campaigns. Case study will be written with optional
embedded media.
K. Record a testimonial (audio/video) for public sharing including posting
on Nuance Web site, posting on third-party Web sites for promotional
campaigns, or linking to in promotional materials.
L. Work with Nuance to develop a video case study for public sharing,
such as (but not limited to) on Nuance’s Web sites, third-party web sites,
and linked to in promotional materials.
800 points each
event
800 points each
1000 points
What can I get with my points?
Members can choose to redeem their points for the rewards outlined the chart below. The number of
points required for each of these benefits will be determined at the time of the request, based on the
current actual value of the specific request. One point will equal one unit of local currency (America
Dollar, Canadian Dollar, EURO, or Australian Dollar). The estimated number of points for each of these
rewards is listed below as guidelines, but an Nspire program manager will confirm the exact number of
points required for your specific requests.
Have an idea for a reward that isn’t listed? Just ask!
Rewards
Attend a Nuance event – In exchange for sharing you success story, let
Nuance arrange your travel or lodging to attend educational and
networking events sponsored by Nuance, such as regional seminars or
our Customer Experience Summit.
Visit the Nuance Executive Briefing Centers: As you work to build your
customer service goals and partner further with Nuance, Let Nuance
arrange your travel and lodging to meet with us in our Executive Briefing
Centers.
Get Nuance Business Consulting Services: Use your points to get Nuance
consulting services. Engage with the Business Consulting team to identify
how they can help your business.
Estimated Points Needed*
Air Travel
Within US/Canada: 600-700
Intra-European: 300-500
Europe to North America: 700-1100
International Air Travel: 1000-1500
Lodging
US/Canada: 275/night
Europe: 200/night
2400 points for a day-long
consulting engagement.
Enroll Employees in Nuance Speech University Training: Use your points
to let employees access online training through Nuance University.
600 – 1870 points per person,
depending on course
Incent and Reward Your Employee Project Teams: Offer awards to
incent and congratulate your employees for their successful customer
service projects. Sample awards may be plaques or team outings and
events.
10 – 100 points per person
Nuance Products: Experience Nuance’s business productivity solutions
for the desktop, including Dragon, PDF Converter, OmniPage, and
PaperPort.
Dragon Premium: 200 points
PDF Converter Pro: 80 points
OmniPage Professional: 100 points
PaperPort Professional:100 points
Any point amount
Give Back: Let Nuance donate to one of three select charities, all toprated by CharityWatch.
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
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Save the Children (www.savethechildren.org)
Habitat for Humanity International - N.O (www.habitat.org)
Heifer International (www.heifer.org)
* Points values are only examples and estimates. We will work with you at the time of your specific request to
identify the exact number of points needed.
How should my company account for receipt of these rewards?
These rewards are being provided to your company in exchange for your company’s services of sharing
information about your customer service solutions. It is at your company’s discretion to determine how
to account for this exchange of benefits.
Do the points expire?
Yes, points expire.


For activities completed from October 1, 2010 through December 31, 2012, points will expire on
December 31, 2014.
For activities completed after December 31, 2012, points will expire on December 31 of the year
following that on which the activity was completed. For example, if your activity was completed
on March 20, 2013, the points would expire on December 31, 2014. This provides a window of
approximately one to two years to redeem your points.
Can someone else in my company use my points?
Yes, anyone in your company can use the points. All points belong to the participating company, not an
individual person. So, all activities completed by an individual accrue to the company and can be
redeemed by any company employee.
Can I still use my points if I leave my company?
No, you may not redeem points if you leave the company through which they were earned. Points
belong to the member company, not to individuals.
HOW TO PARTICIPATE
How do I enroll and I participate in the program?
The chart below is a model for how you engage with the Nspire program.
Enroll
To enroll, simply visit the website and complete the enrollment form.
You will just need to provide your company’s name, your contact information,
and agree to the program’s terms and conditions. When you enroll, you’ll also
have the option to automatically receive points by agreeing to let Nuance share
that your company is a Nuance customer. It’s okay to enroll after you complete
sharing activities, but points for that activity will not officially be issued until a
representative of your company completes the enrollment process.
Connect and Engage
An Nspire program manager will then contact you to further discuss
your opportunities to earn program points.
We’ll discuss your stage of engagement with Nuance, what type of activities you
(and your company) might like to do, who should be involved, what the process
looks like, and what the timeline might look like.
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Reach Out
Nuance and you should continue to reach out to one another as
opportunities emerge.
New opportunities emerge all the time for activities like speaking engagements,
media interviews or press quotes. Nuance will continue to reach out to you as
they opportunities arise. In addition, we hope that you continue to work with
Nuance to deploy new service solutions. Reach out to Nspire program managers
to notify us of opportunities to do new cases studies and testimonials.
Earn & Accrue
Points are awarded after you complete sharing activities.
If an Nspire program manager was involved in your activities, they will proactively
award you points and notify you. If they were not involved, for example if you
worked through your sales account manager to do a reference call with a
prospect, please notify us to award you points. You can submit a request for
points through the program website. We’ll confirm the points have been
awarded. With each activity you do, your points will accrue. We’ll regularly
update you with how many total points your company has available to redeem.
Redeem
Convert your points to benefits.
When you’re ready to convert your points to awards, just let us know! Email us at
[email protected], let us know what award you’ve selected, and we’ll confirm
the number of points needed for your unique request. We’ll then work with you
to deliver on your request.
How can I find out how many total points I have available?
We will regularly notify you of how many points your company has accrued. If you need an update at
any time, please just email us at [email protected] and we’ll let you know.
Will you warn me if my points are about to expire?
Yes, we will remind you when we are approaching the date when points will expire. At the end of each
year, points acquired in the previous year will expire. For example, on December 31, 2015, all points
earned in 2014 will expire. We’ll remind you in advance so you have an opportunity to redeem your
points.
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