Design
Innovation
Engineering
Personified
Introduction
MIES Building Services has seen an incredible transformation over the last 11
years, It started out as a very modest business to now being one of the country’s
leading Mechanical & Electrical contractors.
Throughout the journey the business has been consistent in its ability to innovate, delivering projects and
maintenance contracts to exceptional standards.
Employing some of the industry’s premier talent in design, contracts management and on site engineers
we have the facility to provide a high level service.
This gives our clients the reassurance that once they place the order they will have experienced,
motivated people working hard to ensure compliance is maintained at all times.
2
3
Why MIES
Maintenance?
Integrated solutions are key to our approach. That could be working in partnership
with MIES Fire & Security to deliver a complete maintenance package or having a
dedicated account manager, meaning one point of contact to ensure any queries
are dealt with quickly and efficiently with the minimum input required from clients
& site managers.
We have heavily invested in developing a bespoke software package to provide a paperless and
fully automated system that allows us to keep detailed information of each site and the maintenance
requirements that is instantly available to all staff members and contract engineers.
MIES Maintenance will also carry out all required remedial works with the same team of engineers that
provide the essential maintenance. This will provide a much quicker turnaround of works and will not
involve multiple departments or staff members and will drastically reduce the operating overheads of site
managers dealing with any building services works. All our Maintenance Engineers are fully qualified
Electricians or Plumbing & Heating Engineers and will have a good background knowledge of the site
and the operating procedures in place.
As part of our service we issue all site managers an annual programme of works which details all the
maintenance works that are to be carried out and in what month they are required to ensure we maintain
compliance. To go one step further we will provide a weekly programme to indicate the exact dates we
intend to carry out works and implications this may have on the day to day running of a site. This will
enable site managers to co-ordinate with staff to ensure minimum disturbance during the working day.
Integrated solutions are
key to our approach.
4
5
Apprenticeship
scheme
In addition to the many training courses offered to our staff
members we also run a comprehensive apprenticeship
scheme providing the opportunity for local people to gain a
career within the building services industry.
Working with New College Nottingham we have placed both
Electrical and Mechanical apprentices.
Giving the opportunity to gain valuable on-site experience is an
essential part of the training scheme and by partnering with our
experienced site staff they are equipped with all the essentials to
achieve a successful career in the building services industry.
Directly
employed
labour
MIES have a wide range of directly
employed operatives including M&E
Site Foreman, Electricians, Plumbers,
Heating Engineers, Testing Engineers,
Labourers and Apprentices.
All our operatives are fully up to
date with the required qualifications
including SMSTS, SSSTS, IPAF, PASMA,
Emergency First Aid, First Aid at Work,
Working at Heights, Safe Working,
Asbestos Awareness
Accreditations
MIES are proud to be accredited to the following trade
associations and regulatory bodies.
All our affiliations are maintained yearly ensuring we are
providing the highest calibre of Mechanical & Electrical services
as well as being up to date with required Health & Safety policies
and procedures.
6
7
Local Investment
MIES understand the need to
provide sustainable benefits to
our local area and areas
in which we work.
We continually encourage
investment within the local
region, whether this be
through engaging with
local members of our
supply chain or providing
an apprenticeship scheme
in conjunction with local
colleges we understand
the importance of
sustainability.
96
RESOURCE HOUSE
%
of our directly
employed labour
is based within
40 miles of
our Head
Office
KPI Monitoring
All supply chain members are subjected to a strict KPI
monitoring scheme that we regularly maintain through
computerised software.
By implementing this scheme it enables us to ensure the strict
guidelines and performance targets are achieved by all associated
with MIES Building Services. Our clients have come to expect a level
of service from MIES, we ensure this is implemented throughout.
8
9
Electronic
documentation
Within recent years we have invested heavily in our electronic documentation
ecosystem and we now run a bespoke system that handles all aspects of the
maintenance procedure.
All MIES Maintenance Engineers and contracts managers now carry iPad tablet computers which
enables them to report all faults / findings, all correspondence is sent to admin staff within the office and
account managers ensuring all parties are aware at all times of any potential issues and faults. All routine
documentation is issued within 48 hours after being verified and signed by our in-house NICEIC and Gas
Safe qualifying supervisors.
8
4
10
Our electronic
system allows
us to issue
documentation
within 48 hours.
11
In
2016
MIES carried out
15,000
electrical tests on Center
Parcs villas.
MIES only received one guest
complaint which was swiftly rectified
the same day.
Staff
Satisfaction
MIES understand that the number one
priority for our relationship with a client is
the satisfaction of the staff members we
communicate with on a day to day basis.
We pride ourselves on our impeccable reputation with our
existing clients and aim to carry that through into relationships
with new clients.
A perfect example of this is through our Center Parcs
contract. To put it into numbers during the last year we
have carried out electrical tests on approx. 3000 villas, on 5
separate occasions giving a total of 15,000 visits. Throughout
2016 we only received one guest complaint that was swiftly
rectified the same day.
12
13
Services
Electrical Essential
Maintenance
Electrical Compliance Maintenance
Quarterly RCD functional testing with Timed Test
once every year
Annual Visual Inspections
Electrical circuit testing in line with BS7671 17th
edition wiring regulations.
Visual inspections & RCD testing incorporated
during periodic inspection.
Gas Appliance Maintenance
Annual servicing & functional testing of all gas
boilers, water heaters etc. Including all certification
Heating System Maintenance
Annual servicing & extracting samples from the
heating system to be analysed for high levels of
contamination
Flushing & dosing of the heating system (if
required)
Heating system balancing (if required)
Ventilation
Annual inspection, servicing (clean & filter
replacement) & maintenance of air handling plant.
Annual cleaning of ductwork & grilles
1 hour discharge test (month 6)
All carried out in line with BS5266-1:2016
PAT Testing
Test & certification of portable appliances
Fire & Security
Essential Maintenance
Air Conditioning
Servicing of all A/C equipment including replacing /
changing filters and certification.
Checking and maintaining gas levels.
Legionella Risk Assessment
Acquiring water samples to be analysed.
Investigate condition of water storage.
Identify potential risks e.g. pipework dead legs,
unsafe water temperatures etc.
Advise on methods to eliminate identified risks.
TMV Safety Check
Check all Thermostatic Mixing Valves to ensure
correct water temperature is being achieved.
Fire Alarm
CCTV System
Annual Visual Inspection of all devices
6 monthly hard drive interrogation
Check correct operation for all interfaces
Annual visual inspection of all cameras &
equipment.
Carry out test on 100% of the fire alarm devices to
ensure correct operation as per BS5839Pt1:2013
Intruder Alarm
Complete full walk test in sequence to confirm
alarm activations as required within PD6662:2010.
Annual visual inspection of all devices
Confirm signalling through EMCS monitoring
service
14
Monthly functional test (x10 months)
3 hour full drain test (month 12)
Periodic Inspections
Mechanical Essential
Maintenance
Emergency Lighting Testing
Annual check to confirm optimal configuration in
line with BS EN 50132-7:1996
Door Entry / Access Control
Full audio & visual operational test to ensure
compliance with BS EN 50133-1:1997
Inspection of all locking devices ensuring correct
operation.
15
Fire & Security
MIES are proud of our in-house Fire and security division.
With over 15 years’ experience within the industry we pride ourselves on our ability
to deliver projects to the highest standards utilising the most innovative systems.
We provide integrated solutions using cutting edge equipment and installation
methods, all designed to have the minimum disruption on your business.
MIES is built upon delivering the highest level of service and customer care,
whether this be providing an account manager to take care of all your needs, or a
fully automated commissioning and maintenance system, you will have confidence
and peace of mind in the service we offer.
MIES offer all our customers a 1 to 5 year essential maintenance plan to cover all
of your buildings fire and security systems. The maintenance of these systems are
essential to ensure they operate to their maximum efficiency and remain effective
for as long as possible.
We can provide essential facilities maintenance on a wide range of systems. This
could include all emergency lighting, electrical circuit protection devices, water &
heating systems, ventilation filter and extract fan cleaning. All of our engineers
are multi-skilled and trained in all aspects of essential maintenance Customer care
and satisfaction is key to everything we do at MIES we can provide a complete
installation and maintenance service with a single point of contact for a hassle free
Fire, Security and Facilities Management solution.
Premium Package
Covering Fire Alarm
Intruder Alarm, CCTV and
Access Control
We provide integrated solutions
using cutting edge equipment
and installation methods, all
designed to have the minimum
disruption on your business.
Platinum Package
Covering Fire Alarm
Intruder Alarm, CCTV and
Access Control
• 2 planned maintenance visits
per annum
• 4 planned maintenance visits per
annum
• 24 hour maximum call out
engineer attendance
• 12 hour maximum call out
engineer attendance
• Electronic documentation
issued within 4 working days
• Electronic documentation issued
within 2 working days
• Monitoring Service
• Monitoring Service including
monthly report
• Annual audit and system
condition report
• Annual audit and system
condition report
• Repairs within 72 hours*
• Repairs within 24 hours*
• Discounted rates on repairs
and parts
*Subject to parts availability.
16
17
Do I need
maintenance?
Did you know that following works are classed as a legal
requirement!
Electrical Fixed Wire Testing
Visual Inspections & RCD Testing
Emergency Light Testing
100%
MIES Maintenance
can assist with
ensuring your
buildings are 100%
compliant at
all times.
PAT Testing
Gas Appliance Maintenance
Further to the legal requirement it is also highly recommended that
further maintenance works are carried out, this would generally
consist of:
Heating System Maintenance
Ventilation System Maintenance
Air Conditioning System Servicing
Legionella Risk Assessment
TMV Safety Check
Some of these may form part of the requirements set out by local councils, property
management agents and insurance companies. MIES Maintenance can assist with
ensuring your buildings are 100% compliant at all times.
Essential Building Services Maintenance is recommended not only to fulfil legal
requirements but to ensure all M&E systems are kept to a safe standard. Should an
incident occur and maintenance has not been kept up to date this may mean that
insurance cover becomes invalid.
18
19
School Maintenance
The below gives a sample cost for a 16 classroom primary school
premium maintenance package.
Services Offered
£1,820
per annum
Fire Alarm
110 Devices
Intruder Alarm
52 Devices
Door Access
29 Devices
CCTV
23 Devices
Emergency Lighting
123 Devices
Key Points
• All engineers CRB / DBS checked
• Electronic documentation issued
within 48 hours
• Automated scheduling of works
• 100% compliant sites at all times
Additional Services Provided
• 5 year electrical periodic testing
• Asset register produced for every
site as standard
• PAT Testing
• Visual Inspections & RCD Testing
• Gas appliance maintenance
• Heating system maintenance
• Legionella risk assesment
20
LOUGHBOROUGH UNIVERSITY
West Park Teaching Hub
21
Case Studies
Jermaine Properties
The Hub
Various Properties
Office Complex, Friar Lane, Nottingham
MIES Maintenance have provided a complete package of Building Services Maintenance for a portfolio of
properties throughout the UK since 2010. Having held the maintenance & compliance contract from 2010
until 2015 we were pleased to be offered a further 5 year contract that will run until 2020.
The Hub is a modernised vibrant contemporary office building in the heart of Nottingham city centre.
The Hub has 6 floors that was completely modernised in 2009 which was carried out by MIES Building
Services. MIES maintenance took over the Essential M&E Maintenance from this point and continue to
do so to date. MIES Fire & Security now maintain the life safety systems on site as part of a site wide
integrated maintenance service.
Property Manager Katie Smith (Jermaine Properties) said of our service over the past 5 years. “We
couldn’t be happier with the service provided by MIES Maintenance. We know at all times our buildings
are 100% compliant in all aspects of Building Services and also Fire & Security maintenance. They
basically take the hard work out of managing that side of our business”
We have developed a great relationship with the tenants of the building and have been offered further
maintenance contracts at other offices throughout the UK from the great service provided at The Hub.
All Jermaine Properties buildings are now provided with a fully up to date electronic Asset Register and
maintain 100% compliance at all times.
22
23
Case Studies
Center Parcs
Sherwood Forest, Elveden Forest, Longleat Forest
& Woburn Forest
MIES are proud to have been involved with Center Parcs for a number of years and in 2015
we secured the essential maintenance contract at 4 UK sites for a further 4 years until 2018.
During the course of our last maintenance contract we implemented our bespoke
electronic documentation system at all Center Parcs sites to help maintain exceptional
record keeping and speed up the maintenance process.
MIES are extremely proud to say that since we have upgraded the system at all sites the
time taken to issue all documentation has decreased by 50% and we have maintained
100% compliance across all parks, at all times.
“MIES have been a preferred contractor to
Center Parcs for over five years, offering
critical PPM contracts and M & E works.
They are competent and reliable and we
have a strong, commercial relationship
that improves year on year.”
Jane Baxter
Category Buyer, Center Parcs (Operating Company) Ltd
24
WOBURN FOREST
Typical woodland villa
25
26
27
MIES HEAD OFFICE
Resource House, Phoenix Business Park, Nottingham NG8 6AR
MIES LONDON OFFICE
200 Aldersgate, Aldersgate Street, London EC1A 4HD
[email protected]
www.mies-bs.com
+44 (0)115 978 5874