“Healthcare leadership needs to be prepared for its biggest challenges
with intensifying demands on the industry for excellent outcomes
and better value.”
— Michael Porter in Redefining Healthcare
National Center for Healthcare Leadership
The Catalyst for Leadership
and Organizational Transformation
National Center for Healthcare Leadership
About the National Center for
Healthcare Leadership (NCHL)
Our Services
NCHL’s mission is to be an industry-wide
~ Leadership Excellence Networks (LENS)
catalyst to assure that high-quality, relevant,
and accountable health management
leadership is available to meet the needs of
21st century healthcare. Our vision is to
optimize the health of the public through
leadership and organizational excellence.
NCHL is an authoritative and objective source
in healthcare leadership, joining healthcare
leaders together to advance industry standards
LEADERSHIP COLLABORATIVES
~ NCHL Affiliate
~ Issues to Action
~ Executive Fellowship
EDUCATION
~ C Suite Learning Labs
~ CEO Roundtables
~ Competency-based curriculum design
and innovation
and innovation for leadership excellence. With
NATIONAL MEETING AND RECOGNITION
our healthcare expertise and inter-professional
~ Annual National Invitational Symposium
and cross-industry perspective, our cutting-
~ National Healthcare Leadership Award
edge research aims to drive systemic and
sustainable changes.
RESEARCH AND DEMONSTRATION
~ National Healthcare Leadership Index
~ University Demonstration Project
~ Leadership Development and
Transformation System Demonstration Project
~ Nurse-Team Leadership Demonstration Project
~ Diversity Leadership Demonstration Project
National Center for Healthcare Leadership: Vision
EVIDENCE-BASED
LEADERSHIP
DEVELOPMENT
LEADERSHIP
EXCELLENCE
ORGANIZATIONAL
EXCELLENCE
OPTIMAL
HEALTH
STATUS
The NCHL Catalyst™
Leadership Development & Transformation System
GOVERNANCE
LEADERSHIP
COMPETENCIES
STRATEGY
LEADERSHIP
DEVELOPMENT
OUTCOMES
TALENT MANAGEMENT
Recruitment
& Selection
Job
Design
Performance
Management
Our Five Key Principles
Awards &
Recognition
Succession
Planning
The key principles for managing innovation and
The NCHL Catalyst™ framework
performance improvement that are essential for
contains actionable tools
systematic and sustainable change:
~ Leadership development and organizational
business strategy are aligned
~ Board is accountable for leadership succession
~ Learning is competency-based, interprofessional, and action-oriented
~ Key talent management and strategic
human resource processes are integrated
and aligned
~ Leadership development dashboard tracks
key measurable outcomes
for measurements,
benchmarking, and best
practices to guide execution.
These tools are available through
Leadership Collaboratives and the
Institute for Transformational
Healthcare Leadership.
National Center for Healthcare Leadership
515 North State Street, Suite 2000
Chicago, Illinois 60654
312.755.5017
www.nchl.org
NCHL is a 501(c)3 not-for-profit organization
© 2009 National Center for Healthcare Leadership. All rights reserved.
Leadership Collaboratives
What is the impact of your leadership development efforts on outcomes?
How can you enhance you board’s key competencies for future success?
Are your hospital and physicians aligned to optimize outcomes?
Are you setting the stage for successful healthcare information technology adoption?
How do you leverage your human capital to improve your competitiveness?
How does your performance management system foster growth and leadership?
How do you know you have an effective talent management system?
Embracing Transformation Together – Achieving Results
Expected Outcomes
Participating Organizations
~ Improved quality and safety outcomes
~ Engaged workforce to improve organizational
~ Are at or above CMS national averages on
patient satisfaction outcomes
~ Are consistently ranked above industry
and clinical performance
~ Qualified pool of candidates for key leadership
average by credit rating agencies, and
~ Outperform industry on succession planning
positions
~ Reduced turnover of key positions/retention
and talent management
of high potential leaders
~ Culture that fosters innovative, systemic, and
sustainable improvements
~ Clear accountability
for results
LENs Outperforms Industry on Succession Planning and Talent Management
Mechanisms to monitor implementation
of succession plans and individual development plans
Succession planning process involves
management at multiple levels
Candidates for CEO/senior executive positions
are rigorously assessed
Employs rigorous assessment methods
Talent management for administration
Talent management for nursing
Chart 1. Benchmark Group: Fortune 100
Companies and Leadership Best Practices
Source: NCHL and NRC Leadership
Index, 2008
Talent management for medicine
1
Benchmark
LENS
Hospitals/Health Systems
2
3
4
5
6
1 – N O T AT A L L t o 7 – A G R E AT D E A L
7
National Center for Healthcare Leadership
“The Leadership Excellence Networks (LENS)
“One of the important values of LENS is the
brings together like-minded executives who
ability to share learnings with other organiza-
have an established commitment to transform
tions in a safe environment.. There is not one
their organizations … we are going to get
roadmap for any of us so we see great value in
to a transformed industry faster if we can
learning from each other ... Understanding
establish standards for excellence and
what has worked elsewhere and creating
leadership development … LENS provides
pilots around those successes has important
a platform for organizations that are looking
value to us because of its cost savings and
for companionship in leadership formation.”
the efficiencies that it creates.”
— Joseph R. Swedish
— Robert G. Riney
President & CEO
Executive Vice President and
Trinity Health
Chief Operating Officer
Henry Ford Health System
“You have to make [LENS] part of your DNA …
You have to institutionalize leadership
“Developing the healthcare leaders of the
development rather than see it as a project …
future is very important, especially when we
the effort under LENS has been very well
recognize that our organizations have to
embraced.”
achieve a higher level of efficiency than ever
— Michael J. Dowling
before … Those involved in LENS realize that
President & CEO
this is part of the capacity-building within our
North Shore-LIJ Health System
organization to position ourselves better to
deal with change and to be proactive in
doing so.”
— William D. Petasnick
President & CEO
Froedtert Hospital and the
Froedtert & Community Health System
© 2009 National Center for Healthcare Leadership.
All rights reserved.
n National Center for Healthcare Leadership
Leadership Excellence Networks (LENS)
The NCHL Leadership Excellence Networks (LENS) joins organizations together that are committed to developing, adopting, and sharing leading practices to drive transformation and improve performance. Through
collaboration and leveraging NCHL’s cutting-edge research and tools, organizations can strengthen their
leadership capabilities and drive systemic and sustainable changes.
.
“The
LENS brings together like-minded executives who have an established commitment
to transform their organizations … we are going to get to a transformed industry faster if
we can establish standards for excellence and leadership development … LENS provides a
platform for organizations that are looking for companionship in leadership formation.”
— Joseph Swedish
President & CEO, Trinity Health
Collaboration
~ CEO council meetings offer an intimate forum to
share best practices and advice
~ Learning labs accelerate shared learning through
discussions of best practices at host organizations
~ Interactive monthly webinars present and facilitate
discussions on timely leadership development topics
~ Social networking stimulates dialogues with industry
thought leaders to improve health outcomes through
leadership excellence
~ Complimentary registrations to NCHL’s invitation-only
National Symposium
Benchmarking
~ National Health Leadership Index compares
organizational leadership development processes
with evidence-based best practices in healthcare
and in private industries
~ Talent Management dashboard helps healthcare
organizations quantify the value gained from the
investment in leadership development
~ Organizational assessments and benchmarking,
such as strategic human resources alignment,
feedback reports track and benchmark processes
and results
Intelligence
~ Advance copies of white papers provide in-depth
perspectives on topics, such as succession planning,
by industry thought leaders
~ Executive Dialogue highlights how hospital leaders
address organizational talent and effectiveness
~ Executive Action Series offers recommended
actions on critical leadership topics by experts
~ Leadership case studies provide examples of best
practice adoption
Action Planning
~ On-site facilitated action planning sessions work
with you to improve your organization’s leadership
~ Issues to Action are action planning guides and
toolkits to help your organization address timely
strategic issues, such as diversity leadership and
cultural competency
* Other benefits include use of NCHL logo, eligible to participate in national research and demonstration projects and
co-development, design, and peer review of new leadership development initiatives, and special pricing on other
NCHL services