MISSION CRITICAL HOSTING
CONTINUOUS OPTIMIZATION OF PERFORMANCE AND
SECURITY
 ADVANCED SECURITY MANAGEMENT
 PERFORMANCE OPTIMIZATION OF YOUR WEBSITES
 CHANGE AND RELEASE MANAGEMENT
 DEPLOYMENT AND ORCHESTRATION
CONTACT CYSO
 MIGRATION AND IMPLEMENTATION
Service desk
[email protected]
+31 72 751 34 00
support.cyso.com
Sales
[email protected]
+31 72 751 34 05
Luttik Oudorp 11-13
1811MT Alkmaar
MISSION CRITICAL HOSTING
With our Mission Critical Hosting service level, security and performance are key.
+31 72 751 34 00
We constantly optimize performance and security of your applications. We also
provide additional services, including change and release management, and we
perform maintenance on your platforms whenever it suits you.
@cyso
cysomanagedhosting
If your success depends on your online services, Mission Critical Hosting is the
cyso
solution for you. We not only ensure availability of your applications and platforms,
but we also continuously optimize performance and security. Important changes
and optimizations are always meticulously prepared, tested and implemented
in close collaboration with you. This service level means you get standardized
customization as well as lots of service. When implementing and migrating
your services and data, we make sure all processes are prepared and executed
meticulously. IT managers within your organization are always in direct contact
with your Cyso account manager.
DOES MISSION CRITICAL HOSTING FIT YOUR PROFILE?
Our most frequently chosen service level is Mission Critical Hosting. As the
name suggests, it’s a service level very suitable for organizations that depend
on internet technology to ensure and increase their success. Clients that choose
Mission Critical Hosting, choose more guarantees, security and extra service.
CYSO.COM/MISSION-CRITICAL
QUALITY. COMMITTED. HONEST.
YOU FOCUS ON YOUR BUSINESS, WE’LL ENSURE YOUR TECHNOLOGY WORKS PERFECTLY.
SERVICE LEVEL
MANAGED HOSTING
MISSION CRITICAL HOSTING
OUTSOURCED HOSTING
Event monitoring
24×7
24×7
24×7
Access to emergency service
24×7
24×7
24×7
Minimal SLA uptime
≥ 99,5%
≥ 99,9%
≥ 99,95%
Communication contacts
Service desk
Service desk and account manager
Service desk, account manager and
account team
Service management scope
Access management, incident and
problem management
Change management, releasedeployment management
Lifecycle management, continuous
improvement
Operational focus
Uptime and availability
Performance and security
Knowledge and improvement
Cooperation with third parties
Handling after authorization
Escalation and monitoring
Full cooperation
Process focus and reporting
Standardized procedures
Standardized customization
Full customization
Recommended contract period
From 12 months
From 24 months
From 36 months
Uptime guarantees
Fixed SLA uptime guarantees
Variable SLA uptime guarantees
Custom SLA uptime guarantees
Time to fix
Standard
Standard
Standard
Maintenance windows
Standard maintenance windows
Flexible maintenance windows
Custom maintenance windows
AMONG OTHERS, THESE CUSTOMERS BENEFIT FROM MISSION CRITICAL HOSTING AT CYSO.
ARE YOU LOOKING FOR A DIFFERENT SERVICE LEVEL?
Our Managed Hosting and Outsourced Hosting service levels offer services and support with a different focus.
MANAGED HOSTING
OUTSOURCED HOSTING
Managed Hosting at Cyso is more than just outsourcing
Outsourced Hosting delivers fully customized services
standard updates to your servers and systems. We make
and enables you to completely outsource your IT
sure you don’t have to worry about both maintenance
processes to Cyso. We focus on a long-term IT strategy
and availability of your platforms and applications.
and continuous improvement of your online services.
cyso.com/en/managed-hosting
cyso.com/en/outsourced-hosting
CYSO.COM | +31 72 751 34 05 | [email protected] | LUTTIK OUDORP 11-13, 1811MT ALKMAAR, NL