My Employment and
Support Allowance diary
A
S
E
“When mandatory reconsideration came in we knew that
claimants were going to find it difficult to keep track of
their claim. We had the idea of designing something that
advisers could give out to help clients through the process,
prompting them to keep a note of what had been done and
telling them what they should expect to happen.
I worked with Amanda Leadbeater at Derby Citizens
Advice and Law Centre to create a short diary to use in our
bureaux. We are excited to see that Citizens Advice has
extended the idea and made it available nationally. We hope
you find it helpful.“
Eastre Leedham, South Derbyshire Citizens Advice Bureau
www.citizensadvice.org.uk
www.adviceguide.org.uk
April 2014
Produced by Citizens Advice – the operating name of the National Association of Citizens Advice Bureaux.
Registered charity number 279057
3
Introduction
This diary is intended to help you to make a claim for Employment
and Support Allowance (ESA) and help us identify which parts of the
application process need to change. It contains a step by step overview of
the process along with links to further information and support. You can
fill in information at each stage to help us find out more about people’s
experiences of claiming ESA and note down important dates or events
during your claim. If you need more space please use the notes pages at
the back or continue on additional sheets of paper.
We hope that this diary will help you keep on top of your claim as it
progresses and check that the Department for Work and Pensions (DWP)
and Atos are sticking to their agreed timescales. If you have a problem with
your claim, this diary will also help you to complain and remember details
of your contact with ESA staff.
There are a number of pages at the end of this diary to make a record of
any paperwork or information that goes missing or is lost by DWP during
this process and a section where you can record people you have spoken to
in case you need to follow up on your conversations.
Once you have finished this diary, please return it to your local CAB or post
it to us using our Freepost address (details on inside back cover) so that we
can use your evidence in our national campaign.
4
Claimant process overview
The assessor makes a
recommendation on
prognosis to DWP.
I receive a ESA50
form to complete.
Someone calls me
to arrange a WCA
appointment at an
Assessment Centre.
Assessment
phase of ESA.
I receive my
first payment.
1
2
3
I ring Jobcentre Plus
to claim ESA. They
take information to
complete my claim
and explain what
will happen next.
I receive a letter telling me
what will happen next,
explaining the importance
of completing the ESA50
questionnaire, providing
any additional information
and attending the WCA
appointment
4
5
6
7
I attend the Assessment
Centre for a face-toface assessment.
Face to face assessment not
needed if recommendation can
be made on paper evidence.
The Decision Maker calls me to discuss their
decision and the reasons for it. I am advised of my
options and am able to provide further evidence
or ask for a mandatory reconsideration if I feel
the decision is incorrect. If I wish to claim JSA I
am transferred to someone who takes my claim
details. Following the call I receive a letter informing
me I have not been allowed to claim ESA and the
reasons for this decision.
5
I attend
my WFI.
The Jobcentre contacts
me to arrange a Work
Focussed Interview (WFI).
I am supported by
Jobcentre Plus.
12
I receive a call
from the Decision
Maker to tell me
the outcome of my
assessment and what
will happen next.
11
10
AG
8
W
A
DI
SA
Evidence
changes
decision
LL
OW
ED
15
16
A DWP
decision
maker makes
a decision
on ESA
entitlement.
I am referred
to a Work
Programme
provider.
Support group
Claimants in
the Support
Group can
volunteer for
back to work
support at
any time.
I receive
a letter
informing
me of my
benefit
award.
ED
O
LL
14
WR
9
Someone
contacts me
with appeal
hearing date.
I ask for
a second
opinion on
my decision.
My benefits
stop.
S
OP ECO
IN ND
IO
N
I am
referred
to Work
Choice.
13
19
S
L
EA
P
18 AP
D
E
NG
A
H
NC
17
CH
U
AN
I receive a
notification advising
me of the new
decision.
GE
D
I write a
letter of
appeal.
I receive a
notification
advising me of
appeal outcome
and options.
6
Other sources of advice
If you need assistance with your ESA claim we can help.
• Speak to someone at your local Citizens Advice Bureau.
• Go to Adviceguide to get more information: http://bit.ly/1gxmdyU
• If you live in England call 08444 111 444
• If you live in Wales call 08444 77 20 20
Additional information:
DWP ESA overview: http://bit.ly/1hMHsgt
DWP guide to ESA (Jan 2013): http://bit.ly/1i1mgR8
DWP Customer Charter: http://bit.ly/1hbDBKO
National Association of Welfare Rights Advisers guide to filling in your
ESA50 form: http://bit.ly/RO2KRv
Disability Rights UK guide to mandatory reconsideration and appeal:
http://bit.ly/1icXfpn
Useful contacts
Atos Work Capability Assessment line: 0800 288 8777
DWP primary benefit enquiry line (landline calls): 0845 608 8545
OR 0845 600 3018 (for Welsh speakers)
Textphone: 0845 608 8551 (for English and Welsh speakers)
DWP primary benefit enquiry line (mobile phone calls): 0345 608 8545
OR 0345 600 3018 (for Welsh speakers)
Textphone: 0345 608 8551 (for English and Welsh speakers)
7
About you
You don’t have to provide any of this information, but it helps us to see
how the ESA process affects different people in different ways. None of
your personal information will be shared or used in a way that can identify
you unless you specifically give us permission.
Name:
Sex:
Male
Female
Age:
Under 25
25 – 34
35 – 44
44 – 55
Over 55
Town/city you live in/postcode:
Up to now, have you:
been receiving Incapacity Benefit
been receiving ESA
been in work
been receiving Jobseeker’s Allowance
none of the above
Are you receiving Disability Living Allowance or Personal
Independence Payments?
Yes
no
Do you have children?
Yes
no 8
The ESA journey begins
You become too ill to work or are moved on to ESA
from another benefit
ADVICE: Employment and Support Allowance (ESA) is for people
who can’t work because of sickness or disability. ESA claimants are
split into two groups:
• the support group, for people who are very ill or severely
disabled. People in this group aren’t expected to look for work.
• the work related activity group (WRAG), for people who might
get back into work. People in this group are expected to take part
in training or employment related activities.
Briefly summarise the reasons why you are applying for ESA:
What outcome are you looking for?
I think I should be placed in the WRAG
I think I should be placed in the support group
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
9
Start your claim
There are two main ways to claim ESA. You can either call Jobcentre Plus
or start your claim online by filling in form ESA1.
The ESA1 form asks for very basic information about:
•
•
•
•
you
the reasons you are making a claim
your income
your most recent employment.
You call Jobcentre Plus on 0800 055 6688 or go online
to fill in the ESA1 form at http://bit.ly/P1bvGi
When are you starting your claim? Date:
If you filled in the form online you should save a copy for yourself.
If you started the claim over the phone, what was the name of
the person you spoke to?
Advice: For more information on how to claim see Adviceguide
http://bit.ly/1rJWbwT
On the date you first contact DWP or submit your ESA1 form you will
become eligible to be paid ESA at the assessment rate. This is currently
up to £72.40 a week (or up to £57.35 a week if you’re aged under 25).
The DWP says you should be assessed within the 13 weeks of the
date you contact Jobcentre Plus or submit your ESA1 claim form –
although this doesn’t always happen.
You will usually receive an ESA50 form within a couple of weeks of
starting your claim – but there is no set limit to how long this might
take. If you have not received a form after two weeks, you should
contact the DWP to check it is on its way.
10
Provide further details
You receive your claim pack, including the ESA50 form.
The ESA50 is the application form for claiming ESA.
What date did you receive your ESA50 on? ___ ___ ___
Was the information provided with the form useful in helping you
to fill in the claim form and providing the information you needed
to claim ESA?
Yes
no
You can get more information about filling in the ESA50 form on
Adviceguide http://bit.ly/1rJWbwT
ACTION: Fill in the ESA50 form and return it to the address on the
prepaid envelope within four weeks.
Warning: If you don’t return the form within four weeks without
having a good reason for doing so, you will be declared fit for
work and will have to make a new claim for ESA if you want to
claim this benefit.
It is a good idea to check the address where you need to send the form.
You can record the address you sent your form to here:
DWP say that you should send any medical reports you have, along with
the questionnaire, to the address given on the ESA50 form. Most people
who are not severely disabled will be called for a face-to-face assessment.
11
Did you send in any medical evidence?
Yes
no
If yes, what did you send?
Did you have to pay for this?
Yes
no
If so, how much?
Did you say which health or social care professional you would like
the DWP to contact about your condition?
Yes
no
If yes, who did you say you wanted to comment on your condition?
How did you find the process of filling in the ESA50 form?
Did you get help from anyone with filling out the form? If so, who?
12
What date did you send your ESA50 to the DWP on? ___ ___ ___
If you sent it by recorded delivery or to the Jobcentre record
details below
What date did the DWP say they received your form? ___ ___ ___
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
13
Your Work Capability Assessment
Within 13 weeks, Atos should look at the information
you have sent in and call or write to you to let you know
if they think you need a face-to-face Work Capability
Assessment (WCA).
The WCA is a medical assessment carried out by a healthcare professional
that will assess your ability to perform a range of particular activities. It
looks at physical factors or mental health problems you may have that
make you unfit for work.
It may take longer than 13 weeks for Atos to contact you with a date for
your WCA but you will continue to be paid ESA at the assessment rate
during this time.
What date did Atos contact you regarding your WCA? ___ ___ ___
Did you receive a call or a letter?
A phone call
a letter
What was the result?
I have been found fit for work on the basis of my ESA50 (go to page 23)
I have been found eligible for ESA as a result of my ESA50 (go to page 22)
I have been invited to a face-to-face WCA (go to page 14)
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
14
Arranging your face-to-face
Work Capability Assessment
You get a phone call to arrange your face-to-face WCA
or a letter telling you the date of the examination
What date was your WCA scheduled for? ___ ___ ___
Were you asked about reasonable adjustments for your face-toface assessment?
(Reasonable adjustments are things that will make it easier for you to
attend, such as wheelchair access or an interpreter if you will need help
to understand the questions.)
Yes
no
If yes, what reasonable adjustments have you asked for?
Were you asked if you would prefer to have the assessment
at home?
Yes
no
Did you want to have your assessment at home?
Yes
no
Will your assessment take place:
At home
at an assessment centre
15
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
ADVICE: For more information on what to expect from your WCA
see Adviceguide ‘Showing you have limited capability for work’ –
http://bit.ly/1hhwTl7
To discuss or rearrange your appointment for a WCA with Atos
call 0800 2888777.
16
Your face to face Work
Capability Assessment
You attend your face-to-face WCA. This should take place
at a venue that you can access easily. It should take
between 20 and 60 minutes. However, you are advised
to set aside two hours just in case it takes longer.
At the assessment, a healthcare professional will ask you questions and talk
to you about your day-to-day life to find out how you spend your time and
what you can and can’t do.
The questions are designed to find out if you are fit for work. You may be
asked to perform certain actions with your limbs, neck and back to see if
you have difficulty using them. For example, you may be asked to move
your head to the left and right or forwards and backwards to see if you
have full movement.
You can take someone with you to the appointment and ask for it to be
recorded if you want.
What date did your WCA take place on? ___ ___ ___
Was the venue you were asked to attend easy for you to travel to?
Yes
no
How long did it take you to get there?
Did the healthcare professional:
make you feel welcome and at ease?
introduce themselves and wear a name badge?
describe the purpose and nature of the assessment?
encourage you to bring a friend or relative to the assessment
if they want to?
17
allow you enough time to talk about your health condition?
carry out the assessment gently to avoid any unnecessary
discomfort to you?
answer any reasonable questions?
Did you get any reasonable adjustments that you requested?
Yes
no
How did you feel about the assessment overall?
If you found the face to face assessment a negative experience, you can
complain.
You should get full details about how to complain about poor service when
you attend the assessment. More details are also on page 32 of this guide.
18
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
The healthcare professional will write a report giving
an opinion on whether you meet the descriptors and
circumstances that are used to decide if you are fit
for work.
Descriptors are a standard set of phrases used to describe how well you can
move about, cope mentally and carry out the activities of daily living, such
as washing and dressing. Each descriptor carries a point score. You have to
get a certain number of points in order to get ESA.
The DWP uses this report to make a decision on whether you are fit for work.
19
The decision
If the decision maker needs further information from
you, you may get a phone call before the decision is
made and sent to you. A DWP decision maker will then
write to you with the decision on your claim.
Your ESA assessment rate payments will stop at this point. You will either
move onto the correct level of ESA or be told you are fit for work. If you are
told you are fit for work your ESA will stop and you will be told about other
benefits you can apply for.
If you have been found unfit for work and it took more than 13 weeks
from when the DWP received your ESA1 to reach this point, the increase in
your benefit payment will be backdated to week 14 of your claim.
What date did you get the decision letter on? ___ ___ ___
Did you get a phone call before the letter was sent?
Yes
no
Did the DWP refer to any additional evidence that they had found
on your behalf?
Yes
no
What was the decision?
I was found fit for work (go to page 23)
I was found eligible for ESA and placed in the WRAG (go to page 20)
I was found eligible for ESA and placed in the support group
(go to page 22)
20
The work related activity group
If you are placed in the WRAG you will be entitled to
up to £101.15per week in ESA.
Do you think this was the correct decision?
Yes
no
If you think the decision is wrong and you should be in the support group you
can dispute the decision. The letter telling you the decision will tell you how
to ask for a mandatory reconsideration. Another decision maker will look at
the decision and see if it can be changed. You must ask for a mandatory
reconsideration within one month of the date on the decision letter.
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
Do you plan to dispute the decision?
Yes (go to page 24)No (go to page 21)
ADVICE: For more information on challenging the decision, see the
Adviceguide page on Appealing against an Employment and Support
Allowance decision http://bit.ly/1gxqKS6
21
The work-focused interview
If you are placed in the work related activity group,
the Jobcentre Plus will contact you to arrange a work
focused interview.
What date did the Jobcentre contact you on? ___ ___ ___
What date is your work focused interview? ___ ___ ___
You attend your work focused interview
How was your work focused interview?
What was the outcome of your work-focused interview?
Referred to Jobcentre Plus
Referred to work choice
Referred to the work programme
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
ACTION: If this is the end of the process for you, please return this
diary (or a copy of it) to your local CAB or post it to our freepost
address (contained on the back inside cover of this booklet) 22
The support group
If you are placed in the support group, you will receive
up to £108.15 a week.
You won’t have to attend any work focused interviews and won’t be
asked to take part in work-related activity. In the future you may be asked
to go for another examination and may be moved into the work related
activity group.
Do you think this was the correct decision?
Yes
no
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
ACTION: If this is the end of the process for you, please return this
diary (or a copy of it) to your local CAB or post it to our freepost
address (contained on the back inside cover of this booklet) 23
If you are found fit for work
If you are found fit for work, you will get a letter telling
you that you are not eligible for ESA. The letter should
tell you the reasons why this decision has been made
and how to dispute it if you don’t agree with it.
What date did you receive this letter on? ___ ___ ___
Do you think this was the correct decision?
Yes
no
If you think the decision is wrong and you should get ESA you can
dispute the decision. The letter telling you the decision will tell you that
you can ask for a mandatory reconsideration and how to do this.
This means it will be looked at again by another decision maker to see if
it should be changed. You must ask for a mandatory reconsideration
within one month of the date on the decision letter.
ADVICE: For more information on challenging the decision, see the
Adviceguide pages ‘Appealing against an Employment and Support
Allowance decision’ http://bit.ly/1gxqKS6
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
Do you plan to dispute the decision?
Yes (go to page 24)No (go to page 21)
better
a lot better
24
Challenging a decision
If you are unhappy with the outcome of your claim
you can ask for an explanation of the decision and a
mandatory reconsideration of your decision by phone
or in writing using the contact details provided in your
decision letter.
You will receive an acknowledgement that your request for a
reconsideration has been received. The decision maker may contact you
for further information. You can submit further evidence at this point if
you think it will help your claim.
When did you request the mandatory reconsideration?
Date:___ ___ ___
While your claim is being reconsidered, which of the following
positions are you in?
Found fit for work – all ESA withdrawn
Found eligible for WRAG – receiving lower rate ESA
What information or advice were you given about what to do
during your mandatory reconsideration?
Do you have any other source of income?
Yes
no
25
While your claim is being reconsidered, which of the following do
you plan to do?
Contact a health professional about your illness or disability to get help
or treatment
Contact a health professional to get medical evidence to support your
ESA claim
Apply for Jobseeker’s Allowance (JSA)
Update your Universal Credit claim
Visit a Citizens Advice Bureau
Visit a foodbank
Borrow money from friends or family
Take out a loan
Other:
IF you decided to claim Jobseeker’s Allowance:
Whatdatedidyousubmitaclaim?__ __ __
Whatdatedidyoureceiveadecision?__ __ __
Were you awarded JSA?
Yes
no
How did the interview go? What did the adviser say to you about
your claim?
26
Were you offered the chance to decide what work you could apply
for or to change your claimant commitment to reflect your ability
to look for a job?
Yes
no
If you agreed to apply for a certain number of jobs or spend a
certain amount of time looking for work, please tell us below:
Number of jobs to apply for each week:
Number of hours to spend looking for work each week:
How many jobs did you apply for while your claim was being
reconsidered?
0
1-5
6-10
11-20
20-30
31-50
50+
How many hours do you think you spent looking for a job each week?
0
1-5
6-10
11-20
20-30
Did you submit additional medical evidence?
Yes
no
If yes, what?
Did you have to pay for this?
Yes
no
If so, how much?
31-50
50+
27
What impact has losing your ESA payments had on you over the
past two weeks?
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
28
Mandatory reconsideration
decision
After another decision maker has looked at your claim,
you will receive a Mandatory reconsideration notice
(MRN) with the new or confirmed decision.
This will include details of how to appeal if you don’t agree with the decision.
You can only appeal against the decision when you have received an MRN.
What date did you receive the outcome of your mandatory
reconsideration? ___ ___ ___
Did the mandatory reconsideration find you:
fit for work
eligible for the support group
eligible for the WRAG
Do you think this was the correct decision?
Yes No
Do you plan to appeal against this decision?
Yes (go to page 29)
no
Compared to how you normally feel, are you feeling physically:
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally:
A lot worse
worse
the same
better
a lot better
ACTION: If this is the end of the process for you, please return this
diary (or a copy of it) to your local CAB or post it to our freepost
address (contained on the back inside cover of this booklet) 29
Appealing against the decision
If you would like to appeal, you can download the appeal form SSCS1 at
http://bit.ly/1j9wz82. If you can’t download a form you can get one from
your local Citizens Advice Bureau or other advice agency.
Send your appeal to Her Majesty’s Courts and Tribunal Service (HMCTS)
along with a copy of your Mandatory reconsideration notice.
What date did you post the appeal form? ___ ____ ___
HMCTS will contact you – usually within 28 days –
to find out whether you want an oral or paper hearing.
ADVICE: If you ask for an oral hearing you will attend the tribunal
and tell them how your condition affects you. If you ask for a paper
hearing, the tribunal will meet and make a decision based on the
evidence you have submitted without you being there.
If you can, it is better to attend an oral hearing so that you have the
chance to explain your situation to the judge. You can get advice
about how to prepare for your hearing from your local Citizens
Advice Bureau or another advice agency.
What date did HMCTS contact you on? ___ ____ ___
Did you request an oral or a paper hearing?
Oral
paper
Why did you make this choice?
What date was your hearing set for? ___ ____ ___
30
Did you submit additional medical evidence?
Yes
no
If yes, what?
Did you have to pay for this?
Yes
no
If so, how much?
How was the hearing?
31
The final decision
You will receive a copy of the appeal response from
DWP by post. This should be sent within 28 days of the
date HM Courts and Tribunals Service tell DWP that you
have appealed.
What date did DWP provide your appeal response on? ___ ____ ___
What was the result of your appeal?
I was found fit for work
I was found eligible for the support group
I was found eligible for the WRAG
How do you feel about this decision?
Compared to how you normally feel, are you feeling physically
A lot worse
worse
the same
better
a lot better
Compared to how you normally feel, are you feeling emotionally
A lot worse
worse
the same
better
a lot better
What do you plan to do now?
ACTION: If this is the end of the process for you, please return this
diary (or a copy of it) to your local CAB or post it to our freepost
address (contained on the back inside cover of this booklet) 32
Additional – Complaints process
If you feel that any part of the process of claiming ESA was badly managed
or discriminatory, you can complain. If you are unhappy with the outcome
of your ESA decision you will need to submit an appeal, not a complaint.
Making a complaint will not jeopardise an on-going claim – there is no link
between the complaints procedure and the decision making process. You
can get support to complain from your local CAB.
How to complain:
Contact the Jobcentre Plus office you have been dealing with if you are
unhappy with the service you have received - their details will be at the
top of any letters they have sent you. You will need to explain what has
happened, how this has affected them and what they want to happen to
put things right. Jobcentre Plus will try to resolve the issue over the phone
or deal with the complaint within 15 working days.
If the complaint is not resolved, you will be asked if you want your
complaint sent to the Director General of Operations for the
Department for Work and Pensions. They aim to deal with complaints
within 15 working days.
If you are still unhappy, you can then ask the Independent Case
Examiner (http://www.ind-case-exam.org.uk/) to investigate - they’ll be
impartial and this is free.
If you are unhappy with the response from the Independent Case Examiner,
you can ask your MP to send the complaint to the Parliamentary and
Health Service Ombudsman (http://www.ombudsman.org.uk/)
33
If you are unhappy about your Work Capability Assessment you can also
complain to the WCA provider – which is Atos until the end of 2014. It is
usually most effective to complain in writing.
Phone: 0113 2309175
Email: [email protected]
Post: A leaflet is available from Atos which includes a complaint form,
or you could send a letter of complaint to:
Customer Relations Manager
Atos Healthcare
Block 1
Wing G Government Buildings
Otley Road
Lawnswood
Leeds LS16 5PU
Details on how to complain should also be included in all letters and phone
calls you receive from the DWP, Atos or Jobcentre Plus.
34
Additional – Loss of paperwork
If the DWP didn’t receive your form or it got lost, please answer
the following questions.
There are a number of these pages to allow you to record the loss of any
paperwork during the claim or appeal process.
Which form?
What date did you send it?
What date did you find out it was lost?
What reason did they give for the loss?
What have you been advised to do next?
What was the impact of this delay on you?
Have you complained/do you plan to complain?
35
Additional – Loss of paperwork
If the DWP didn’t receive your form or it got lost, please answer
the following questions.
There are a number of these pages to allow you to record the loss of any
paperwork during the claim or appeal process.
Which form?
What date did you send it?
What date did you find out it was lost?
What reason did they give for the loss?
What have you been advised to do next?
What was the impact of this delay on you?
Have you complained/do you plan to complain?
36
Additional – Calls record
You can use these pages to keep a record of any conversations you
have with the DWP, the Jobcentre or other professionals about
your claim. You can make additional copies if needed.
Name of person
Organisation
They called me
I called them
Date
Time
Subject of conversation
What did they say they would do?
Name of person
Organisation
They called me
I called them
Date
Subject of conversation
What did they say they would do?
Time
37
Name of person
Organisation
They called me
I called them
Date
Time
Subject of conversation
What did they say they would do?
Name of person
Organisation
They called me
I called them
Date
Subject of conversation
What did they say they would do?
Time
38
Name of person
Organisation
They called me
I called them
Date
Time
Subject of conversation
What did they say they would do?
Name of person
Organisation
They called me
I called them
Date
Subject of conversation
What did they say they would do?
Time
Thanks you for filling in this diary for your ESA claim.
We hope you found it helpful. Please return it to us at
the Freepost address below so that we can ensure your
experiences inform our campaign. None of your identifying
details will be made available publicly.
Campaigns team
Citizens Advice
Freepost Nat 9971
London
N1 9BR
If you have filled this diary in using your computer you can
also save and email it to [email protected]
Or click: Submit diary
The Fit for work campaign
If you become sick or disabled and lose your job
you want to know that you will be supported. But
we believe poorly designed rules make it difficult to
determine who is fit for work and who isn’t.
This diary is part of our Fit for work campaign which is
calling on the Government to improve ESA. Find out
more at www.citizensadvice.org.uk/fitforwork