Nursing Associate A report of five workshops July 2016 Contents: 1. Background 2. The engagement events 3. Achieving a consensus 4. Next steps Appendices: Appendix 1: Events and locations Appendix 2: Attendance Appendix 3: Social media and communications Appendix 4: Evaluation Copyright © Health Education England September 2016 1 1. Background 1.1 The Shape of Caring Review, published in March 2015, made a series of recommendations to strengthen the capacity and skills of the nursing and caring workforce, in response to changing demographics, patient needs and service design and delivery. One key recommendation was to explore the need to develop a defined care role acting as a bridge between the unregulated care assistant workforce and the registered nursing workforce. 1.2 In the Autumn of 2015, Health Education England (HEE) engaged widely with patients, carers, healthcare professionals, trade union representatives, Skills for Health, Skills for Care and nurse leaders to explore the Shape of Caring findings. In December 2015, the HEE Executive approved the recommendations. Subsequently the Government announced plans to create a new nursing support role for England and asked HEE to consult on a new role. 1.3 In February 2016, HEE launched a six-week public consultation on the Nursing Associate role, and the majority of respondents supported the development of the role. HEE’s response to the public consultation was published in May 2016. At the same time, HEE published its response to the Shape of Caring engagement activity. 1.4 On publishing the Nursing Associate consultation response, HEE Director of Nursing and Deputy Director of Education and Quality Professor Lisa BaylissPratt wrote: “Our consultation has shown that there is a real appetite for this role, which we firmly believe can provide a real benefit to the nursing workforce across a range of settings and play a key role in the delivery of patient care with safety at its heart. This new role has the potential to transform the nursing and care workforce - making sure the role has a clear entry and progression point will be crucial in its development. The role is neither a panacea for future workforce supply, nor a substitute for increasing the supply of graduate registered nurses – and throughout the process we sought to reassure people that patient safety remains paramount and is a determining factor that underlines the role." 1.5 In June 2016, HEE issued an open call for partnership applications to run two year test sites for the training of the first cohort of 1,000 Nursing Associate Trainees. Over July 2016, it ran a series of five engagement events across England in order to explore the scope of practice for the role by working with key partners. This report provides a summary of the outcomes of those workshops. 1.6 HEE would like to thank the Nursing and Midwifery Council (NMC), Skills for Health and Skills for Care as well as HEE local offices and staff members for 2 their help, support and advice in conducting these engagement events. HEE also thanks the many people who have contributed their experience and views to the discussion, at the events and through social media. 1.7 The timeline below sets out the steps leading up to and following on from the five engagement events. Nursing Associate Timeline: May 2015 Sept/Oct 2015 December 2015 February 2016 May 2016 June 2016 July 2016 September 2016 October 2016 Publication of ‘Raising the Bar: A Review of the Future Education and Training of Registered Nurses and Care Assistants’ HEE Shape of Caring Engagement Events looking at the key themes and recommendations Announcement of a new nursing support role for England by the Under Secretary of State for Care Quality Ben Gummer; HEE Board approves Shape of Caring recommendations Launch of HEE six weeks' public consultation on the Nursing Associate role ‘Raising the Bar: Shape of Caring, Health Education England’s response’ and HEE's Response to Nursing Associate consultation published HEE opens call for applications to be test sites for the Nursing Associate employer-led training Nursing Associate Engagement Events to explore Scope of Practice and explain test site application process; first meeting of Nursing Associate Implementation Board Assessment of test site applications Successful test sites announced December Recruitment of 1000 Nursing Associate Trainees. 2016 Curriculum framework published. January Commencement of trainee Nursing Associates two-year training programme; evaluation partner identified 2017 3 2. The Engagement Events Overview 2.1 Health Education England (HEE) held five engagement events in Birmingham, London, Manchester, Reading and Newcastle, in partnership with the Nursing and Midwifery Council (NMC) and supported by local and regional HEE offices. See Appendix 1 for a summary of locations and attendance. 2.2 The five events were attended by over 550 health and care representatives from the acute, primary, secondary, community, social care and independent and voluntary sectors. The delegates had a range of roles including a high proportion of leaders and senior managers for nursing, who accounted for almost 40% of attendees overall. This included directors of nursing (17% overall, including directors of nursing, assistant directors and deputy directors), chief nurses (9%), heads of nursing (6%) and managers (6%) (See Annex 1). Lead nurses, nurses and support workers were also well represented (about 10% overall). Members of the education sector, including deans, directors of education and academic directors were also present (10% overall). (See Appendix 2 for more information about attendance figures.) 2.3 The majority of delegates were from the NHS: 64% (predominantly NHS Trusts and Foundation Trusts). In addition, 19% were education providers including Higher Education Institutions (HEIs) and Further Education Institutions (FEIs); 6% were employers from the independent sector (including social care institutions and care homes); 6% were from Clinical Commissioning Groups; 3% from the third sector including hospices and 2% from Arm’s Length Bodies. 2.4 HEE sent background documentation to all delegates in advance of the various events to help focus their minds on the key objectives, including: Guidelines for Nursing Associate test site applicants Documentation on administration of medicines Response to the consultation Aim and objectives 2.5 Post consultation, HEE’s focus was to develop and define the role to enable implementation nationally from December 2016. The aim of the engagement exercise was to consult healthcare stakeholders on the role’s draft scope of practice which was developed from earlier engagement activities, the responses to the HEE consultation and expert input. The key objectives were: 4 to articulate the policy and the opportunities and challenges arising from the introduction of the new role to draw on key stakeholder’s knowledge and experience to explore the scope of practice of the Nursing Associate role; to inform stakeholders of the HEE process to implement the new role through the two year pilot test site partnerships across England 2.6 Professor Lisa Bayliss-Pratt, and Jackie Smith, NMC Chief Executive and Registrar, were present and addressed the opportunities and challenges emerging from the introduction of the Nursing Associate role. Jackie Smith commented on regulation, emphasising that regulation is aimed at patient safety and public protection. She stressed that the definition of the scope of practice must precede considerations of regulation. 2.7 Dianne Martin, Chief Executive Officer of the Registered Practical Nurses Association of Ontario, Canada, was a guest speaker at the Manchester workshop, where she shared with the audience her experience of the existing Registered Practical Nurse (RPN) role in the Canadian province of Ontario (equivalent to the Nursing Associate role). She encouraged the audience to think about fundamentals of the scope of practice and consider Nursing Associates in the different contexts in which they could be working. Methodology 2.8 The facilitation was based on a consensus building framework, so that by the end of the series of events, considerable agreement was achieved and a list of key priorities and potential risks of harm to the public could be set out. To generate discussion and build consensus, attendees gathered in tables of 12 delegates to agree on a set of key inclusion and exclusion statements as well as potential risks and likely mitigations for the role. 2.9 Each workshop event took place under Chatham House rules, so although HEE has referred to some of the comments made at events this report does not attribute any comments to a specific organisation or individual. Exercise One 2.10 Delegates on each table were given a list of potential components within the Nursing Associate draft scope of practice. Using the list, delegates were asked to work as a group and identify up to 5 key inclusions; identify up to 5 key exclusions and then place their key inclusions and exclusions on their ‘pitch’ board. 2.11 The list of seventeen components within the draft scope of practice are listed below: 5 o Practice at a higher level than a care assistant or health care support worker. o Deliver care under the direction of a RN but not require direct supervision, delivering care at times independently in line with a prescribed of defined plan of care. o Recognise situations whereby they have reached their own parameters of practice and need to refer on to the RN or other healthcare professional. o Proficient attitudes and behaviour (including acting in a manner that is kind, compassionate and non-discriminatory). o Communication and interpersonal skills including demonstrating the ability to: develop therapeutic relationships use different forms of communication to make reasonable adjustments for people with, for example, learning disabilities maintain confidentiality and data protection deal with challenging situations show emotional intelligence show resilience in situations of conflict and aggression demonstrate professional communication and record-keeping o Delivery of person-centred, holistic care planned and evaluated through reflection in practice and in partnership with a clinical team. o As a member of a multidisciplinary team, co-ordinate and oversee care interventions under the supervision of a senior professional. o Preventative interventions, health promotion, understanding of the wider determinants of health and the management of long term conditions including focused competencies on national and local public health initiatives such as: wellbeing obesity reduction smoking cessation prevention of coronary heart disease substance misuse sexually transmitted diseases appropriate sign posting to step up agencies o Recognising early signs/deterioration of illness including physiological assessments and observations. o Safety and risk management and knowing when to seek a Registered Nurse or other advice. o Administration of prescribed medicines including pharmacokinetics and pharmacology. o Effective team working and leadership collaborative practice, multidisciplinary working and care navigation. o Prioritisation of workloads and caseloads including delegation, time management and flexibility. 6 o IT skills and the use of technology in the future health and care sectors. o Personal development and the development of others including mentorship of health care assistants through lifelong learning teaching skills. o Work across organisational boundaries. o An understanding of health inequalities and a basic understanding legislation as it affects their care group (for example, the Mental Capacity Act and Deprivation of Liberty). Exercise Two 2.12 Once delegates had prioritised inclusion and exclusion of components in groups, they were asked to consider and review their recommendations scope, quantify any key risks and potential harms related to the scope and consider how these risks could best be addressed within the context of light touch regulation. Delegates were asked to provide ideas on how to mitigate those risks, choosing among three potential approaches to mitigation: education and training; employment practice and regulation of the role. 2.13 Each table then agreed their priorities and responses to risk through discussion, and shared this through a plenary feedback. 2.14 Importantly, delegates were asked to focus not on the production of a list of tasks, but on the fundamentals of a meaningful scope of practice for the new role. 2.15 To enhance audience engagement, a live question and answer tool (Google slides) was used at the five workshops, along with online virtual boards (Padlet) allowing delegates to share ideas and opinions (see Appendix 3) 2.16 The workshops also provided opportunities to discuss in detail test site partnerships; answer questions from potential test site applicants and create prospects of synergies and collaboration between present employers and education providers. 2.17 In parallel to these informative sessions, HEE ran two webinars, joined by over 300 participants, designed to provide guidance to test site applicants and repeatedly updated the FAQs published on HEE website. Twitter was used very actively to share discussion and build involvement, and a film was made at the Newcastle workshop which was published on the HEE website. (See Appendix 4.) 2. Achieving consensus Components identified as key inclusions 7 3.1 There was considerable consensus amongst delegates that all seventeen components within the draft scope of practice were appropriate, and were seen as comprehensive, relevant and inclusive. As a result of the methodological process outlined in section two, the components of the role were ranked in the following order, with the most frequently chosen at the top: 1. Administration of prescribed medicines including pharmacokinetics and pharmacology. 2. Recognise situations whereby they have reached their own parameters of practice and need to refer on to a Registered Nurse or other healthcare professional. 3. Practice at a higher level than a care assistant or health care support worker. 4. Deliver care under the direction of a Registered Nurse but not require direct supervision, delivering care at times independently in line with a prescribed of defined plan of care. 5. Recognising early signs/deterioration of illness including physiological assessments and observations. 6. Preventative interventions, health promotion, understanding of the wider determinants of health and the management of long term conditions including focused competencies on national and local public health initiatives such as: wellbeing obesity reduction smoking cessation prevention of coronary heart disease substance misuse sexually transmitted diseases appropriate sign posting to step up agencies 7. Delivery of person-centred, holistic care planned and evaluated through reflection in practice and in partnership with a clinical team. 8. Personal development and the development of others, including mentorship of health care assistants through lifelong learning teaching skills. 9. Proficient attitudes and behaviour (including acting in a manner that is kind, compassionate and non-discriminatory). 8 10. Communication and interpersonal skills including demonstrating the ability to: develop therapeutic relationships use different forms of communication to make reasonable adjustments for people with, for example, learning disabilities maintain confidentiality and data protection deal with challenging situation show emotional intelligence show resilience in situations of conflict and aggression demonstrate professional communication and record-keeping 11. Safety and risk management and knowing when to seek a Registered Nurse or other advice. 12. Work across organisational boundaries. 13. As a member of a multidisciplinary team, co-ordinate and oversee care interventions under the supervision of a senior professional. 14. Effective team working and leadership collaborative practice, multidisciplinary working and care navigation. 15. Prioritisation of workloads and caseloads including delegation, time management and flexibility. 16. An understanding of health inequalities and a basic understanding legislation as it affects their care group (for example, the Mental Capacity Act and Deprivation of Liberty). 17. IT skills and the use of technology in the future health and care sectors. 3.2 While some components featured more often as one of the ‘top five’ components identified by each table at each event, there was also a considerable spread, with nearly all components featuring at least once in a top five selection, and many appearing often. This spread of endorsement means that no one component has an overwhelming ‘majority’ endorsement: rather, all the components are accepted, many feature often in ‘top 5’ selections, with three in particular standing out: administration of medications; recognising own parameters of practice and practice at a higher level than care assistants. 3.3 A few components emerged as relatively low priority (such as communication, IT skills and awareness of health inequalities), but in discussion it was made clear that they were seen as integral to all the other components, and therefore placed lower in the overall ranking. 9 3.4 No new components were proposed, and only a few people suggested removing one or two components. In these instances, suggested removal tended to relate to the potential absence of regulation. 3.5 This level of consensus across the delegates and across the events is seen as a result of the research, engagement and consultation that preceded the events and produced the initial list of 17 components that the delegates considered. HEE therefore considers the findings of the events to reflect the view of skilled and expert representatives of healthcare services, and to serve as an endorsement of the proposed Nursing Associate draft scope of practice. The five most frequently prioritised components 3.6 Discussion of the top five components tended to encompass the following: 3.7 Administration of prescribed medicines This was perceived as core to the role by a significant majority of delegates. Some stressed that the scope of practice should be specific with regard to the type of drugs to be administered. Others expressed doubts about the inclusion of particular medicines in the Nursing Associate’s remit, including for instance Intravenous therapy (IV) medicines. Comments were raised about the necessity to consider implications of the law: “We are unanimous that medicines administration is essential for the role and agreement that means regulation is necessary. Some participants want to specifically see IV medicines, blood transfusions and changes to plan of care outside of the Nursing Associate’s remit. “Medicines management should be part of the role. There may be some choices to be made, i.e. all have the ability to administer but the list may be specific to the role or [care] setting.” “Need to consider implications of the law and drug administration.” 3.8 Recognise situations whereby they have reached their own parameters of practice Discussion occurred around the call from speaker Diane Martin to envisage Nursing Associates as "thinking professionals” capable of assessing and reporting safely and in confidence (see paragraph 2.5 above). This was seen as possibly involving skills, knowledge and abilities beyond the Nursing Associate’s parameters of practice. Some delegates commented: 10 “Risk. Safety and risk and knowing when to escalate. Culture: How do we educate the existing workforce? Generation gap: How do we educate the individuals to know where there role boundaries are?” “We will need to educate the workforce if we want to get this right.” A few tweets welcomed this approach: “#Shapeofcaring "let's reclaim nursing as a critical thinking profession" oh yes” 3.9 Practice at a higher level than a care assistant or health care support worker. This statement had widespread and strong support from delegates as a priority component of the scope of practice, provided the Nursing Associate role is registered or regulated. One participant commented: “A key inclusion: Practice at a higher level than other healthcare workers who are not on a register.” 3.10 Deliver care under the direction of a Registered Nurse but not require direct supervision, delivering care at times independently in line with a prescribed of defined plan of care Ensuring a relative level of autonomy while delivering care emerged as a key feature of the role. Delegates believed that this specific component, along with some of the others listed, will empower Nursing Associates and enable a distinction with regard to other existing professionals. However, voices were raised questioning the willingness of Registered Nurses to delegate depending on the care setting, the care environment and whether the role is regulated or not. A few comments include: “Nurses are currently reluctant to delegate if [the role is] not regulated. This may improve with regulation.” “Capacity of Registered Nurses to supervise all the delegated roles (students, Healthcare Assistants, Nursing Associates). How do we ensure the high quality learning environment and assessment within the existing capacity of care?” The topic of delegation also raised numerous questions around accountability and what the necessary distinction between delegation and assignment. A twitter comment said: “Interesting discussions - delegation=handing over responsibility but not accountability, assigning=handing over both.” 11 In conclusion, the ability of the Nursing Associate to practice autonomously where appropriate was contingent upon the level of confidence Registered Nurses had in delegating tasks to an unregulated support worker and the degree of robust clinical governance and managerial arrangements in the care setting. 3.11 Recognise early signs/deterioration of illness including physiological assessments and observations A large majority of delegates saw the recognition of early signs of patients’ deterioration as essential for Nursing Associates. These new professionals are also expected to adequately refer patients to supervisors when necessary and be confident in seeking advice or guidance from managers. Failure to do so could seriously harm patient safety and rise mortality rate. A few typical comments include: “The assessment of early signs of deterioration needs to include advanced procedures e.g. minor surgery and blood cases.” “Key inclusion: Recognition early signs/deterioration - specific service user population needs – physiological + psychological” “Failure to recognise changes to patients conditions. Risk to mortality rates and risk to nursing profession.” 3.12 A few statements received a low prioritisation from attendees, such as communication, IT skills and awareness of health inequalities. In some of the discussions, it appeared that these might be assumed to be integral to the role and not require the same emphasis. Comments include: “We want to communicate the role to the public who will recognise roles and responsibilities. Many givens around multidisciplinary team working compassionate care communication workload management CPD & person centred practice.” “Person centred care: This should be a given for all practitioners not just this role.” “We have discarded [several of the statements] as we are assuming these are criteria for all healthcare professionals we are employing.” 12 Exclusions from the components of the scope of practice 3.13 The majority of delegates across all five events did not identify any exclusion but a few mentioned one or two. Administration of prescribed medicines was mentioned by some delegates, as an exclusion unless the role is regulated. “The quantification of the administration of medications and exclusion of invasive or high risk procedures.” A few also noted that the prescription of medicines should be excluded from the scope of practice: “A key exclusion is missing, the prescribing of medicines and diagnosis.” 3.14 Additional comments were made relating to safe staffing: “Where does this role fit within the safe staffing agenda? Will Trusts have discretion to include Nursing Associates in this ratio? Will there be guidance?” 3.15 Others mentioned the Return to Practice (RTP) scheme and their reluctance to see Registered Nurses returning to practice as Nursing Associates: “This is different to RTP and should not be seen as an option for returnees as we need them to practice as Registered Nurses to meet current workforce shortages.” Potential risks of harm 3.16 Delegates were asked to consider potential risks of harm arising from the role and to envisage actions likely to mitigate those risks. Across the five events, regulation was seen by delegates as key in mitigating identified risks. Alongside this, priority was given to appropriate education and employment practice. Major concerns emerged around: The administration of medicines The ability to assess limits of own practice The recognition of a patient’s deteriorating situation Mentorship and supervision of Nursing Associate trainees Recruitment 3.17 The administration of medicines was seen as both an essential element of the role and as comprising a high level of risk. It was clear that Nursing Associates might be involved in the administration of medications across many settings, with diverse patients and differing medical needs. A Nursing Associate might be left with a patient after a prescriber or more senior 13 member of staff had left, when complications might arise. Some delegates underlined the need to clarify the type of medications to be administered by Nursing Associates, ensuring the understanding of contra-indications; polypharmacy; and drug and physiological interactions. Others mentioned that risks could increase exponentially in a complex and unstable environment. Regulation of the role emerged as the strongest element of mitigation ensuring accountability and ability to monitor error and malpractice. Education and training was also identified as a component in the mitigation of this risk. A typical comment was: “The administration of medicines needs careful regulation due to a huge variability in current practices and issues with boundaries.” 3.18 The majority of delegates identified as a significant risk of harm the need for Nursing Associates to be able to identify the limits of their practice: knowing when to seek advice and refer to a supervisor was seen as crucial to patient safety. A typical comment on this topic includes: “Practising beyond their scope brings risks because they don't know what they don't know.” 3.19 Concerns emerged with regard to the ability to identify a change or deterioration in the condition of a patient, or in an illness. This included the importance of accurate physiological assessment. Education and training coupled to a high quality employment practice were seen as elements of risk mitigation. A typical comment was shared through Twitter: “Nursing Associate role: key message: recognition of deteriorating patient is vital.” 3.20 Low quality and a lack of standardised mentorship and supervision of Nursing Associates was mentioned as comprising potential risks of harm. Some underlined the necessity to ensure leadership within the workforce bands 2-4. Others questioned the Registered Nurses’ capacity to supervise Nursing Associates appropriately, pointing out potential risks for patient safety. Additional comments referred to the necessary support for mentors and the reflexion on innovative mentoring models such as Collaborative Learning in Practice (CLiP). Typical comments include: “Let's be positive about the potential for mentorship. We should be mentoring the workforce anyway and new models being piloted have been shown to increase quality and capacity “ “Regarding mentorship, model of where APs [Assistant Practitioners] in 2nd year act as buddies for trainee APs.” “NAs could really help with mentoring etc but not summative evaluation.” 14 “We need to think outside of the box, we need to look at new ways of working i.e. buddy / coaching system / CLiP for all learners.” Other risks 3.21 Concerns were raised regarding recruitment of the new Nursing Associates. The risk here was seen as the recruitment of inappropriate trainees and staff. Without regulation, there were concerns that the role would diversify in response to different contexts, and employers could no longer be confident of national standards. Delegates emphasised the importance of ensuring Level 2 literacy and numeracy as a prerequisite for all trainees, and the Accreditation of Prior Experiential Learning (APEL) tariff for the Nursing Associate programme needed to be agreed. A standardised value-based recruitment process also required consideration. Typical comments include: “We will have to attract new talent not merely existing staff but the registration fee could be a barrier, however we don't want have another unregulated workforce which will increase the capacity of registered nurses to deliver complex care.” “Entry criteria need to be balanced against the level of education and experience of those that might be interested in becoming a NA. There are many individuals at a band 2 or 3 level who choose not to pursue progressions because they don’t have the qualifications and/or confidence to do so. The NA role should act as an emancipatory force for the workforce that delivers direct patient care.” 3.22 Last but not least, comments were raised on the importance to consider limiting the risks by assigning Nursing Associates to stable environment and situations while letting Registered Nurses dealing with complex cases. One comment received through Twitter said: “Newcastle highlighting role for Nursing Associates in care of more stable service users with registered nurses dealing with complex care.” 4. Next steps 4.1 HEE considers it has achieved broad consensus on the role for the new Nursing Associate through its consultation and the five events attended by stakeholders from the health and social care sectors. The draft components of a scope of practice were developed from over 1,300 responses to the Nursing Associate consultation and presented to 550 delegates across all five workshops. The workshop exercises were based on a consensus building methodology to allow delegates to consider carefully which of the 17 15 components within the scope of practice should be included and whether any should be excluded. It is clear that no single view emerged, no new inclusions recommended and that the majority of delegates considered all 17 components as important inclusions. 4.2 HEE will now develop the role by working with Skills for Health and Skills for Care to identify the competencies required for the Nursing Associate role and write the national programme specification. Additionally, HEE is supporting the Department of Health with the initial work on assessing the need for regulation and is now working with the Professional Standards Authority (PSA) to test the PSA model of assessing the risk of harm from the Nursing Associate role over Autumn 2016. This work involves conducting an assessment against the Professional Standards Authority risk framework and will culminate in advice to DH Ministers on whether to progress statutory regulation through a public consultation. 4.3 A final decision on regulation will be based on the need for protecting the public and patient safety and will ultimately be a decision for parliament and work with the Professional Standards Authority at the request of the Department of Health to assess the need for regulatory oversight, testing the PSA model. Consideration of the form of regulation will be against the degree of risk of harm to patients and public posed by the role’s scope of practice. 4.4 HEE’s two year test site exercise to introduce the education and training model of the Nursing Associate role will also begin this year, with 1,000 students enrolled onto Nursing Associate programmes by the end of December 2016. In June this year, HEE invited any interested employers and education providers to apply to become test site partnerships with applications submitted by 10 August. HEE is now assessing applications and plans to announce the approved test sites in October 2016. 4.5 The successful test site partnerships will deliver the national programme specification and the work based learning model against the required competencies and draft scope of practice. This programme of work will be monitored and evaluated to maximise learning and sustainability. HEE plans to train this first cohort of 1,000 students through the test site partnership model, with future cohorts trained through the apprenticeship model. 16 Appendix 1: Events and locations Birmingham Aston Villa Football Club 105 attendees London Holiday Inn Bloomsbury 119 attendees Manchester Apart Hotel Manchester 110 attendees Reading Madjeski Stadium, Reading 110 attendees Newcastle Mercure Newcastle County Hotel 115 attendees 17 Appendix 2: Attendance Attendance by job titles Policy staff 2 Workforce development team member 16 Primary Care worker 4 HR 7 Nurse 16 Dean 7 Support staff 19 Student Nurse 1 senior nurse 9 Regional Director of Nursing 5 Professor 5 Practice Facilitator 14 PAF member 1 other 53 Matron 5 Manager 29 Lecturer 8 Learning and Development Manager Total 15 Lead Nurse 16 Head of School of Nursing 5 Head of Quality 4 Head of Professional Development 7 Head of Nursing 28 Head of Education 12 Head of Care Services 4 General Practice Nurse Lead 2 Education and Training Manager 7 Doctor 2 Director of Nursing 78 Director of Education 25 Clinical Education Manager 13 Chief Nurse 42 Chief Executive 3 Academic Director 4 0 10 20 30 40 50 60 70 80 90 18 Appendix 3: Social media and communications The Twitter community was very active using the hashtag #shapeofcaring over the period of the workshops 1-31 July 2016. 500 Twitter posts used the hashtag #shapeofcaring over the period of the workshops 200 contributors tweeted 3 posts each over the same period The total impressions (#shapeofcaring tweets appearing on follower's timelines) is about one million. Each HEE post provided a link to the test bed site application page with FAQs A film of the Newcastle workshop and a recording of a webinar were circulated through communication channels including across HEE local offices Twitter accounts, and were included on the HEE website. Typical tweets include: 19 Appendix 4: Evaluation The workshops were evaluated, with more than 100 delegates answering the online feedback form circulated after each workshop. The feedback was positive: 90% agreed that the workshops format and structure provided enough opportunity for learning, discussions and contribution from delegates 62% found the digital tools to enhance audience participation either useful or very useful 72% of attendees agreed that the level of knowledge and information gained from their participation met their expectations 81% of delegates appreciated the length of the workshop given the topic 20
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