INCOME MAINTENANCE TECHNICIAN
Education:
1. Graduation from a four-year college/university
2. Graduation from an accredited associate degree program in Human Services Technology, Social
Services Associate, Paralegal Technology, Business Administration or Secretarial Science or a closely
related curriculum.
See IMC I for degree information
3. Graduation from high school and one year of experience in an income maintenance program.
4. Graduation from high school and two years of paraprofessional, clerical, public contact experience
which includes:
a. negotiating
b. interviewing
c. explaining information
d. gathering and compiling of data
e. analysis of data and/or performance of mathematics or legal tasks
INCOME MAINTENANCE CASEWORKER I (IMC)
Education requirements:
1. Graduation from a four-year college/university
2. Graduation from an accredited associate degree program in Human Services Technology, Social Services
Associate, Paralegal Technology, Business Administration or Secretary Science or a closely-related
curriculum
PRIMARY AAS DEGREE
a. Business Administration
b. Paralegal Technology
c. Secretarial Science
d. Human Services Technology
Social Services Associate
CLOSELY-RELATED AAS CURRICULUM
Accounting
Banking and Finance
Real Estate
Industrial Management
Insurance
None
Executive
Legal
Medical
Engineering & Technical
General Office
Bookkeeping/clerical
Juvenile Justice
Criminal Justice
3. Graduation from high school and two years of paraprofessional, clerical or other public contact
experience which includes:
a. negotiating
b. interviewing
c. explaining information
d. gathering and compiling of data
e. analysis of data and/or the performance of mathematical or legal tasks
and
at least one year of such experience being in an income maintenance program
4. Graduation from high school and three years of professional, clerical or other public contact experience
which includes:
a. negotiating
b. interviewing
c. explaining information
d. gathering and compiling of data
e. analysis of date and/or the performance of mathematical or legal tasks
College coursework will substitute for experience on a year-for-year basis; however, it will be necessary for the
number of quarter/semester hours to be indicated on the application order to receive credit.
In computing this experience:
30 SH/45QH equals one year
20 SH/30QH equals eight months
15 SH/22 ½ QH equals six months
10 SH/15QH equals four months
No credit is given for less than 10 SH/15QH
Experience:
When reviewing experience that fits “paraprofessional, clerical, other public contact experience” be sure that it
support experience which includes:
negotiating
interviewing
explaining information
gathering and compiling of data
analysis of data
and/or the performance of mathematical or legal tasks
The supportive experience does not have to be all inclusive of the different areas identified, but does need to be
detailed sufficiently to be representative. It may also require that percentages of time be included to credit only
partial employment when more than one year/role is reflected.
In addition to the Associate Degree programs listed in the job specification (Associate Degree program in Human
Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science
or a closely-related curriculum), the following information:
When reviewing the experience beyond high school, an individual who has one year of such experience in
an income maintenance program, only needs one additional year of required experience instead of a total
of three years. Note: This experience must be in the Income Maintenance program and not in other
areas such as services, child support enforcement, and administration. This one year of experience in an
Income Maintenance program is noted as specific experience while all experience outside of an Income
Maintenance program is seen as general experience.
*Social work experience will not substitute for the required income maintenance experience.
INCOME MAINTENANCE CASEWORKER TECHNICIAN/I
Some types of work experience that may be applicable:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
Real estate salesman
Insurance salesman
Bank teller-performing mathematic task
Census interviewers
Legal aides gathering information/researching
Customer Service Representative
Billing clerks
Insurance clerks
Accounting clerks/technicians
Bookkeeper
Payroll clerks
Statistical clerks
Car salesman
Computer operators running programs, statistics, etc.
Public Information Assistant IV
Clerical experience in an Income Maintenance program
Child Support Agent
INCOME MAINTENANCE CASEWORKER TECHNICIAN/I
The following types of work experience are normally not applicable:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Waiters/waitress
Telephone/switchboard operators
Teacher assistance
Nurses aide
Hostesses in restaurants
Headstart teachers
Cashiers
Dental assistants
Factory/industrial workers
Truck drivers
Aides
INCOME MAINTENANCE CASEWORKER II, III
INCOME MAINTENANCE SUPERVISOR I, II, III
INCOME MAINTENANCE INVESTIGATOR I, I
INCOME MAINTENANCE INVESTIGATOR SUPERVISOR I, II
For these classes the applicant must meet the minimum for the Income Maintenance Caseworker I and have the
following additional experience:
1.
2.
3.
4.
Income Maintenance Caseworker II – one year of experience as an IMC or ES
Income Maintenance Caseworker III – two years of experience as an IMC or ES
Income Maintenance Supervisor I – same as IMC III
Income Maintenance Supervisor II – threes years of experience as an IMC, IM Investigator, ES, or
Eligibility Investigator
5. Income Maintenance Supervisor III – four years of experience in an Income Maintenance program,
including one year of supervisory experience in an IM or service program
6. Income Maintenance Investigator I, II and Income Maintenance Investigator Supervisor I, II require
IM experience; number of years/months depend on level of position and education level of applicant
(refer to class specification(s) for specifics)
There is no substitution for the experience as an Income Maintenance Caseworker at the II level or higher (may be
called a Social Services Eligibility Specialist from previous years or by another class title in substantially equivalent
or out-of-state service, but the role would be the same). A four-year degree will not substitute for the experience
beyond the I level.
The role of Income Maintenance Technician or clearly identified Eligibility Specialist I experience in the Low
Income Energy Assistance program will not be creditable for the IMC II or higher.
Credit towards qualifying for IM Supervisor can be given for the IMC III classification if functioning in a
Leadworker capacity (no credit will be for IMC III’s that are out stationed, i.e. Health Department,
hospital). Applicants will need to provide the % of time spent in leadworker functions (training, 2nd party
reviews, etc.) and this amount of time can be credited as qualifying for IMC Supervisor.
HUMAN RESOURCES PLACEMENT SPECIALIST (HRPS)
Work-against:
Four-year degree fully qualifies
Human Services Associate Applied Science Degree (with practicum/internship):
IMC I w/a for 2 years
Human Services Associate Applied Science Degree (w/o practicum/internship):
IMC I w/a for 3 years
High school:
IMC I w/a for 4 years
*Applicants must minimumally qualify for IMC I
COMMUNITY EMPLOYMENT CASE MANAGER (CECM)
Work-against:
4-year human services degree:
Human Resources Placement Specialist w/a for 2 years
4-year non-human services degree
Human Resources Placement Specialist w/a for 3 years
Human Services Associate Applied Science Degree:
IMC I w/a II for 1 year
IMC II w/a for 3 years
High school:
IMC I w/a for 1 year
IMC II w/a for 5 years
*Applicants must minimumally qualify for the HRPS and/or IMC I
CHILD SUPPORT AGENT I
Educational requirements:
1. Graduation from a four-year college/university
2. Associate Degree in Business Administration, Human Resources, Law Enforcement or closely-related
degree and one year of experience in eligibility, investigative, judiciary or legal work
3. Graduation from highs school and two years of the above experience
CHILD SUPPORT AGENT II
Educational requirements:
1. Graduation from a four-year college/university and six months of on-the-job training or six months
of experience in eligibility, investigative, judiciary or legal work
2. An Associate Degree in Business Administration, Human Resources, Law Enforcement or a closelyrelated degree and two years of the above experience
3. Graduation from high school and three years of the above experience
Examples of closely-related associate degrees: Criminal Justice, Paralegal
Experience:
Examples of experience:
1. Eligibility: IMC
2. Investigative: Detective/police officer (if doing investigations), CPS Social worker, EEOC
Investigator, Fraud Investigator
3. Judiciary/legal work: Legal researcher, paralegal (not legal secretary)
The following IV-D support experience can be credited as qualifying for child support agent:
1.
2.
3.
4.
Distribution Unit – 50%
Interstate Services (state office) – 50%
Location – 30%
IV and V level support positions in a local IV-D Unit – 50%
Work experience at the OSSOG Level III will be reviewed and credited on a case-by-case
basis
Social Worker experience: Social Work experience in a county DSS will be credited at 50% with a maximum of
one year experience UNLESS SW experience is in CPS Investigations or APS then 100% credit will be given as
qualifying for a CSA.
LEAD CHILD SUPPORT AGENT
CHILD SUPPORT SUPERVISOR I, II, III
Education requirements:
Lead Child Support Agent:
1. Graduation from a four-year college/university and one year IV-D experience
2. Associate Degree in Business Administration, Human Resources, Law Enforcement or
closely-related degree and two years of experience* and one year in IV-D
3. High school graduation and three years of experience* and one year in IV-d
Child Support Supervisor I:
1. Graduation from a four-year college/university plus one and one half years of experience in
the IV-D program
2. Associate Degree in Business Administration, Human Resources, Law Enforcement or
closely-related degree and two and one half years of experience*, including one year of IV-D
experience
3. High school graduation and four and one half years of experience*, including on year of IVD experience
Child Support Supervisor II:
1. Graduation from a four-year college/university plus two and one half years experience n the
IV-D program
2. Associate Degree in Business Administration, Human Resources, Law Enforcement or
closely-related degree and three years of experience*, including one year of IV-D experience
3. High school graduation plus five years of experience* including one year of
IV-D experience
Child Support Supervisor III:
1. Graduation from a four-year college/university plus three and one half years of experience *,
including two yeas of IV-D experience
2. Associate Degree in Business Administration, Human Resources, Law Enforcement or
closely-related degree and four years of experience*, including two years of IV-D experience
3. High school graduation plus six years of experience*, including two years of
IV-D experience and two years of supervisory experience
*Experience is defined as: investigative, judiciary, eligibility, attorney’s office or related work
IV-D experience is at the Child Support Agent I level or higher