Login Help Table of Contents
HOW TO CREATE AN ACCOUNT .................................................................................................................... 2
REQUEST A TEMPORARY PASSWORD ........................................................................................................... 3
FORGOT YOUR USERNAME ........................................................................................................................... 3
FORGOT PASSWORD ..................................................................................................................................... 4
Educator Certification
Online Application
User HELP Document
HOW TO CREATE AN ACCOUNT
Please use the following steps to register.
Click on the ‘Create Account’ link. A security alert may appear in a pop-up window. The Florida online
application system is a secure website. Please click ‘Continue’ to advance to the ‘Create Account’
screens.
Completing the Create Account Screen
You must create a username and password to begin the application process. The username you create
will enable you to submit your online application for certification in Florida, update your mailing address in
your Florida certification record, make a payment for any unpaid fee balance using a major credit card,
and access current information about your Florida certification record.
Note: If you already have a file established with the Bureau of Educator Certification then the information
you enter when creating an account must match the information in the certification database.
Section 1: Registrant Information
You will be asked to provide your valid US social security number, first and last name and your
date of birth. If you have ever applied for a Florida Educator’s Certificate in the past then you may
enter your Florida DOE number instead of your social security number. Review the information
you have entered to make sure it is correct. Please click the ‘Next’ button to continue with the
Create Account screens.
Note: If you previously applied for a Florida Educator’s Certificate, data will be read from the
educator certification database and automatically added to your application.
Section 2: Please validate your information and create your username
You are asked to re-enter your social security number or DOE number as a means of data
verification. Please verify that your name and date of birth are correct. You may then select your
desired username and a secret question/ answer for use in the event that you forget your
password.
Your email address will be used to send you a temporary password. Please make sure that your
email account does not filter/exclude the domain ‘fldoe.org’.
Press the ‘Next’ button to complete the User Registration form.
Registration Confirmation
Within a few minutes a temporary password will be sent to your email address. The next time you
login to access your account you will be required to use the temporary password.
Create Account – Frequently Asked Questions
I have previously used the online application and ‘Applicant Status Lookup’ tools offered on the
website. Will my username and password still work or do I need to create a new account?
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If you have previously accessed the ‘Applicant Status Lookup’ tool to view the status of your
application, you do have not to create an account. The username previously created can be used
to access the online application. You are required to update your password every 90 days, so if
your previous password is more than 90 days old, you will be prompted to establish a new
password prior to logging into your account.
Can I register an account online if I don’t have a social security number?
If you have ever applied for a Florida educator’s certificate in the past, then you may use your
DOE number. You must have either DOE # from a previous application or a valid US social
security number to create an online account and submit an application online. If you do not have
a U.S. social security number, please request an application form by mail, or email our nontechnical certification representatives at [email protected].
How do I know if I have a DOE number?
If you have previously applied or held a Florida Educator Certificate you have been assigned a
DOE number. Your DOE number is printed on your Florida Educator Certificate and may be
printed on any official documents issued from our office. Your DOE number will also be displayed
at the top of most screens within your account. If you do not currently have a DOE number, one
will be assigned to you after you have successfully submitted an application.
When I try to create an account, I get an error message indicating that my last name does not
match. What should I do?
The name you used to create an account must match the name in our certification database. If
your name has changed since you previously applied, you will need to submit a copy of your
driver’s license and social security card/ marriage certificate to our office. If your name has not
been changed within 24-48 hours, you should contact our office to verify that your name has been
updated in our system.
REQUEST A TEMPORARY PASSWORD
To request a temporary password, you will need to confirm your username, last name and date of birth. If
the information you entered matches the information in our database, then you will be presented with the
option to have your new password sent to your default email address or an alternate email address you
indicated. Then you should be provided a link and instructions to return to the homepage to login.
When you sign in using your username and temporary password, you will immediately be prompted to
update your password. You will see a box titled ‘Password’ in which you must enter the same temporary
password you received via email. The next 2 boxes are ‘New Password’ and ‘Confirm New Password’
fields. You will need to enter your new password exactly the same in each of these boxes.
When you have completed this step, you will receive confirmation of your new password and directions to
login. Please return to the homepage and login using your username and newly created password.
FORGOT YOUR USERNAME
You can retrieve your forgotten username by supplying your social security number or DOE number, first
name, last name and date of birth. When you have entered this information, click the ‘Submit’ button. If
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Online Application
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the information you entered matches that in the certification database, you will be routed to the logon
screen and your username will appear in the username field.
FORGOT PASSWORD
You can have your password emailed to you by completing the ‘, ‘Forgot Password’ section. You will
need to enter your username then click the ‘Next’ button. When the screen refreshes, you will be shown
your secret question with a text box for you to enter your secret answer. This information was established
when you created your account. After you successfully provide your secret answer, you will be emailed
your password with instructions to return to the homepage and login.
Request Temporary Password, Forgot Username and Forgot Password- Frequently Asked Questions
I’m spelling my password correctly, why is it not being accepted?
Please note that the password field on the screen is case sensitive. You will need to enter your
password using the appropriate capital and lower-case letters. (Example: if your password is
‘sAmplE’, entering ‘SAMPLE’, ‘Sample’, or ‘sample’, will result in a failed password attempt).
My account has been locked due to too many failed login attempts. How do I unlock my account?
If your account is locked due to multiple failed login attempts, you can unlock your account by
logging in to your account with a temporary password. Please refer to the ’Request Temporary
Password’ section.
I saw the confirmation page indicating that a temporary password was being sent, but never
received it. What should I do?
You should email the helpdesk using the links provided at the bottom of the login screen. Please
make sure that your email account does not filter/exclude the domain fldoe.org. You should not
close or leave the confirmation page until you receive the email. If you do not receive the email
please try the ’Request Temporary Password’ again and verify that your email address is spelled
correctly.
I can’t retrieve my password because my information doesn’t match. What can I do?
To request a temporary password, you must verify your username, last name and date of birth
and the information must match our database for you to be issued a temporary password. You
can retrieve a forgotten password by verifying your username and answering the secret question
you established when you created your account.
What if I can’t remember my secret answer, to my secret question?
You may request a Temporary Password to access your account and update your password.
On the ‘Forgot Username’ section, I am getting the error message that my information was not
found. What should I do?
You will receive this error if your account cannot be found or if the information you entered does
not match the Bureau of Educator Certification database. You may need to complete the ‘Create
Account’ registration. If the ‘Create Account’ section indicates that you already have a valid logon,
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you should try the ‘Forgot Username’ link again and be sure to verify that you entered the
information correctly including the spelling of your name and accurate date of birth.
If you feel you have received this message in error, please verify the information you have
entered matches the information you entered when you registered. If you receive the error a
second time please email our helpdesk by using the links provided at the bottom of the login
screen.
How do I change my default email address?
Once you have logged into the website you can change your default email address on the ‘View
Address’ section. Type over the existing email with your corrected email, then click the ‘Save’
button.
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