Orange Online Top Up
WHAT IS ONLINE TOP UP & HOW DO I USE THIS SERVICE?
1. What is Orange Online Top Up?
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The service allows customers from Mauritius or abroad to buy airtime credit or
data packs for any Orange prepay mobile in Mauritius
This service can be accessed through www.orange.mu
2. How do I create an Online Top Up account?
To create an account, follow these simple steps:
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Go to www.orange.mu
Select „my account‟> online topup
Click on „new user>create an account‟
Enter an email address which will be your login
Complete the registration form
Accept the terms & conditions
An activation email will be sent to your email address
Click on the activation link in the email
After clicking on the link, your account is activated and you can login
3. What do I need to register to Online Top Up?
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Only a valid email address
4. Why is my email address required to register and use the service?
 The email address is used as a part of the customer care and identification
processes, so that you can be contacted if there are any difficulty using the
service.
 If you forget your password, it will be sent on the email address you registered
 An email confirmation(“electronic receipt”) is also sent to your email address
as proof of purchase
5. Why am I required to agree to your terms and conditions?
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This is a part of the policy to protect both your privacy and security.
Furthermore, the terms of service will protect your rights.
6. I did not receive my registration confirmation email, what do I do?
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Please check if you have used a valid email address. If not, please register
again using a valid email address.
Contact our Customer Care by calling on 8900
7. How do I buy airtime or data to an Orange Prepay number?
Simply follow these steps:
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Go to www.orange.mu
Select „my account‟ > online topup
Enter your login and password to sign in
Choose the options, buy data packages or recharge your mobile
Choose your payment method
Follow the steps
Confirm transaction and payment
8. What are the details should I enter on the payment page?
 It depends on your payment mode.
 For Credit Card:
i. Credit card number
ii. Date of expiry of your credit card
iii. The Name on the Credit Card
iv. CVV/CVC code which is the last 3 digits code located at the back of
your credit card;
 For Orange Money, you need a registered Orange Money mobile number;
 For Scratch Card: A valid Scratch card number; or
 For Mobile Credit: Sufficient credit on your prepay mobile phone
9. What do I need to top up via Online top up?
Customers will need:
An active Orange Online Top Up account with a registered email address &
password
2. An active Orange prepay number
3. A mode of payment: A credit card, Orange Money account, a valid scratch
card or sufficient mobile credit (if purchasing data pack)
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10. What is the Online Top up amount and validity?
Top Up Amounts (Rs) & Validity
Rs VAT inclusive
Validity
50
50 days
100
100 days
300
150 days
1000
180 days
3000
180 days
11. Can airtime credit be sent to any Orange prepay numbers worldwide?
No. The service is available only to Orange prepay numbers in Mauritius.
12. Why has my Top Up failed?
Here are the main reasons why your Top Up may fail:
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Your bank may have declined the payment for credit card or OrangeMoney
You have reached the limit concerning the number of transactions.
If your payment has gone through successfully, but you have not received
your mobile credit or data pack, there may have been a problem with your
account. In this case, please contact our Customer Care by calling on 8900.
Please provide your transaction id and product being purchased when calling.
13. How do I add/view/edit/delete my contacts?
To add/view/edit/delete your contacts, choose the option „my account‟, then click on
„my contacts‟
14. Can I reset my password?
Yes, on the Log in page, please click on „forgot password‟. A link will be sent on
your email address to reset your password.
CREDIT CARD AND PAYMENT DETAILS
15. What cards are accepted by the Orange Online Top Up website?
You can use any of the following cards:
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VISA Credit cards
VISA Electron cards
MasterCard Credit cards
16. Do I have to enter my credit card information each time I use the Online Top
Up service?
Yes, due to security reasons we do not store your credit card details.
17. In what currency can payment be made?
If you are in Mauritius, payment will be done in local currency (i.e. Mauritian Rupee)
If you are abroad, payment can be made using US Dollars.
18. What is the exchange rate when recharging a prepay account from abroad?
Exchange rate fluctuates on a daily basis and are automatically updated to reflect
these changes. The website will state the total amount the buyer will pay in his/her
currency on the confirmation screen. Confirmation of payment implies you are
agreeable to the applied exchange rate.
19. Is tax added to the top up amount?
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Value Added Tax (VAT) as enforced in the Republic of Mauritius is applied on
the top up amount
VAT will be included in the prices displayed on the website, unless when
stated otherwise (e.g. for data pack purchase using mobile credit)
The value of Orange Online Top Up received is minus the tax amount (E.g. for
Rs100 top up, the customer will receive Rs86.96)
20. Is there a charge for using the Online Top Up service?
There is no transaction fee charged for using Online Top Up service. However
please check with your respective banks for any applicable banking fee for using
your credit cards.
21. Do I receive some form of receipt for my transaction?
Once the transaction is successful, you will receive the following forms of
confirmation:
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A summary appears on the screen at the end of the transaction.
A confirmation email with your transaction id will be sent to your email account
You can view a record of the transactions under My Account -> Transaction
History
The recipient will receive an SMS confirming the credit/data pack received to
his/her mobile phone
VERIFYING A TRANSACTION AND A MOBILE NUMBER
1. Is there a way to verify the amount the topped up number will receive?
The amount of top up the Orange prepay number will receive is displayed when you
have selected a top up amount and is also visible in the 'transaction history' tab
when you log in to your account. An SMS will be also sent to the receiver of Top Up
2. What happens if I enter a wrong recipient number?
Once the Orange prepay number is entered, we verify if it is a valid Orange Mauritius
prepay number. If not, you will be informed that the number is invalid. However, if
you have topped up a wrong number but a valid Orange Prepay number, no refund
shall be issued to the buyer.
3. What happens when the package purchased expires?
If the data package purchased is an auto-renewal package, the package will be
renewed if there is sufficient credit on the mobile phone for which the data package
is being bought. Otherwise, no renewal happens as do not store any payment
details.
The package can be stopped by sending an SMS to 8684: stop <packagename>. E.g.
stop internetweek
More details on prepay packages and renewal can be obtained here:
http://www.orange.mu/mobile/prepay-packages.php
SECURITY AND PRIVACY
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Is my email address and payment details secured?
All information is transmitted through secured protocols (SSL - Secure Socket
Layer); one of the most widely used and safest security protocols available on the
web - you will see it used at all leading sites.
When completing a credit card transaction, Orange does not store your credit card
information. All sensitive information is held by our payment processor who keeps
this data secure to the stringent requirements of the Visa and MasterCard
compliance teams, which include PCI compliance.
For Orange Money payment, the paying Orange Money number will be requested to
enter his/her Orange Money PIN on the paying mobile number. At no point will the
website request the user to submit the PIN online.