European Union survey on ICT usage in households and by individuals 2016
Version anglaise
G09-G12. Could you tell me which municipality you live in?
G1. Could you give me your date of birth
G2. Note down Gender
G4. What is your nationality?
G4. Do you have a second nationality? If so, which?
G7a. Are you professionally active?
1. Yes (including unemployment, maternal and parental leave, sick leave, apprenticeship, paid
internship)
2. No
IF G7a = 1
G7b. So you have a job at the moment. Could you please tell me whether you are self-employed,
employed by a company, a civil-public servant or a manual worker?
1.
2.
3.
5.
9.
Self-employed (including family worker)
Employee (former employee or worker)
Civil-public servant
Currently unemployed
Refuses to say
IF G7a = 2 OR IF G7b =5
G7c. So you do not have a job at the moment. What best describes your situation?
1.
2.
3.
4.
5.
6.
7.
You are unemployed
You are a student or a pupil (full-time, not in the labor force)
You are in retirement or early retirement or you have given up business
You are permanently disabled
You are fulfilling domestic tasks
You are an otherwise inactive person
Did not answer – Refuses to say
IF G7a = 1
G8. For statistical reasons, please could you give us a clearer idea to which group your occupation
belongs?
1. Management
2. Intellectual and scientific professions
3. Technicians and associate professions
1
European Union survey on ICT usage in households and by individuals 2016
4.
5.
6.
7.
8.
9.
10.
Administrative professions
Service and sales industry
Agriculture, forestry and fishery professions
Craft and industry
Plant and machine operators, assemblers
Elementary professions
military professions
IF G7a = 1 AND G7b = 1,2,3
G9. So, you are a - you carry out .
More specifically you are a - you carry out:
G13. Your household is made up of:
G13. i.e <?> members in total (yourself included)
1
2
Exact
False
G14. How many of the members aged 16 to 24 are students?
The following questions relate to your household.
A1. Do you or anyone in your household have access to the Internet at home?
(by any device)
1. Yes
2. No
3. Don’t know
(go toA2)
(go to A3)
(go to B1)
IF A1=1
A2. What types of Internet connections are used at home?
a) Fixed broadband connections, e.g. DSL (e.g. LuxDSL Speedsurf), ADSL (e.g. Orange ADSL flat, Tango
ADSL), VDSL (e.g. Orange VDSL classic), cable, optical fibre (e.g. Luxfibre, Tangoblue, Fiberboost
,VOfiber), satellite, public Wifi Connections (e.g. HotCity)
b) Mobile broadband connections (via mobile phone network, at least 3G, e.g. UMTS, using (SIM)
card or USB key, mobile phone or smart phone as modem)
c) Dial-up access over normal telephone line or ISDN (e.g. Classicsurf)
d) Mobile narrowband connection (less than 3G, e.g. 2G+-GPRS, used by mobile phone or smart
phone or modem in laptop)
2
European Union survey on ICT usage in households and by individuals 2016
IF A1 =2
A3. What are the reasons for not having access to the Internet at home?
a) I have access to Internet elsewhere
b) I don't need Internet (useless, not interesting, etc.)
c) Equipment costs too high
d) Access costs too high (telephone, DSL subscription etc.)
e) Lack of skills
f) Privacy or security concerns
g) Broadband internet is not available in our area
h) Other
The following questions relate to your own person
They relate toyour own use of the Internet at any location (home, work or other places). Any
Internet enabling device should be considered. Examples are desktop, laptop, netbook or tablet
computers as well as smart phones, games consoles or e-book readers.
B1. When did you last use Internet?
(via any device, desktop, portable or handheld, including mobile or smart phones)
1.
2.
3.
4.
Within the last 3 months
Between 3 months and a year ago
More than 1 year ago
Never used it
(go to B2)
(go to C1)
(go to D1)
(go to G1)
IF B1 =1
B2. On average, how often did you use the Internet in the last 3 months?
1. Every day or almost every day
2. At least once a week (but not every day)
3. Less than once a week
IF B1 =1
B3. On which of the following devices did you use the Internet in the last 3 months?
1.
2.
3.
4.
5.
6.
7.
Desktop Computer
Laptop or netbook
Tablet computer
Smart Phone
Mobile Phone
Other mobile devices (media or games Player, e-book reader, smart watch)
Smart TV (directly connected to the Internet, e.g. via WiFi, not via a separate device using it
as a larger screen)
3
European Union survey on ICT usage in households and by individuals 2016
8. Games console
IF B3 =7
B4. For which of the following activities did you use the Smart TV in the last 3 months?
1. To watch internet streamed TV (live or catch-up) (e.g. one can watch for free on rtl.lu live
broadcasts of sports events or a program missed during its normal schedule)
2. To watch other video content (on demand or from sharing services) (e.g. paid commercial
services like Netflix)
3. To browse the Internet through a browser app
4. To se other apps (e.g. Skype, Facebook, games, online shopping)
IF B1 =1
B5. Did you use any of the following mobile devices to access the Internet away from home or
work in the last 3 months?
a) Mobile phone (or smart phone)
b) Portable computer (e.g. laptop, tablet)
c) Other devices (e.g. media or games player, e-book reader, smart watch)
d) I didn't access the internet via any mobile device away from home or work
IF B5 =a
B5a. You use a mobile phone or smart phone to access to the internet. Is it:
a1) via mobile phone network
a2) via wireless network (e.g. WiFi)
IF B5 =b
B5b. You use a portable computer (laptop, tablet) to access to the internet. Is it:
b1) via mobile phone network, using USB key or (SIM) card or mobile phone as modem
b2) via wireless network (e.g. WiFi)
b3) via wired fixed (cable)
IF B1 =1
B6. For which of the following activities did you use the Internet in the last 3 months for private
purpose?
a) To send - receive emails
b) To telephone over the internet to make video calls (via webcam) over the internet (using
applications, e.g. Skype or Facetime)
c) To participate in social networks (creating user profile, posting messages or other
contributions to facebook, twitter, etc.)
d) To read online news websites - newspapers - news magazines
4
European Union survey on ICT usage in households and by individuals 2016
e)
f)
g)
h)
i)
j)
k)
l)
m)
n)
o)
p)
q)
r)
s)
To find information about goods or services
To play or download games
To listen to music (e.g. web radio, music streaming)
To watch internet streamed TV (live or catch-up) from TV broadcasters (e.g. one can watch
for free on rtl.lu live broadcasts of sports events or a program missed during its normal
schedule)
To watch video on demand from commercial services (e.g. Netflix, VOD offer of PostTV)
To watch video content from sharing services (e.g. YouTube)
To upload self-created content (text, photos, music, videos, software, etc.) to sharing
websites
To create websites or blogs
To seek health-related information (e.g. injury, disease, nutrition, improving health, etc.)
To make an appointment with a practitioner via the website (e.g. of a hospital or a health
care centre)
Using services related to travel or travel related accommodation
Selling of goods or services, e.g. via auctions (e.g. eBay)
Internet Banking
Using payment accounts (e.g. PayPal) to pay for goods or services purchased over the
internet
None of the above
IF B1 =1
B7. Did you use storage space on the Internet to save documents, pictures, music, video or other
files for private purposes in the last 3 months, e.g. Google Drive, Dropbox, Windows OneDrive
(formerly Skydrive), iCloud, Amazon Cloud drive?
1. Yes
2. No
IF B1 =1
B8. Have you conducted any of the following learning activities over the internet for educational,
professional or private purposes in the last 3 months?
a) Doing an online course
b) Using online learning material other than a complete online course (e.g. audio-visual materials,
online learning software, electronic textbooks)
c) Communicating with instructors or students using educational websites/portals (e.g. myschool,
university portals)
d) Other
The following questions concern electronic contacts via the Internet with public authorities and some
public services. Contacts through manually typed e-mails should be excluded.
Contact and interaction with public authorities and public services include websites concerning
citizens’ obligations (e.g. guichet.lu for tax declaration, notification of moving etc.), rights (e.g. social
5
European Union survey on ICT usage in households and by individuals 2016
benefits), official documents (e.g. macommune.lu for ID card, birth certificate), public educational
services (public libraries, information on the enrolment in schools or universities), public health
services (e.g. santé.lu).
IF B1 =1,2
C1. Did you contact or interact with public authorities or public services over the internet for
private purposes in the last 12 months for the following activities ?
a) Obtaining information from web sites
b) Downloading official forms
c) Submitting completed forms
d) none of the above
IF C1,c is not ticked
C2. What were the reasons for not submitting completed forms to public authorities' websites for
private purposes in the last 12 months?
a) Did not have to submit official forms at all
b) There was no such website service available
c) Lack of skills or knowledge (e.g. did not know how to use website or use was too complicated)
d) Concerns about protection and security of personal data
e) Lack of or problems with electronic signature or electronic ID-certificate (required for
authentication-using the service) (e.g. Luxtrust)
f) Another person did it on my behalf (e.g. consultant, tax advisor, relative or family member)
g) Other reason
The following questions concern the purchase of goods and services over the Internet (e-commerce)
for private use via any device (desktop, portable or handheld, including mobile or smart phone).
Purchases refer to ordering goods or services over the internet for which payment is required; the
payment does not have to be done online.
Orders via manually typed e-mails, SMS or MMS should be excluded.
Orders via websites or apps should be considered.
IF B1 =1,2,3
IF B1 = 3 -> ONLY DISPLAY ITEMS 3 AND 4
D1. When did you last buy or order goods or services for private use over the Internet?
(excluding manually typed e-mails, SMS, MMS)
1.
2.
3.
4.
Within the last 3 months
Between 3 months and a year ago
More than 1 year ago
Never bought or ordered
(go to D2)
(go to D2)
(go to D9 / if B1 = 3 go to G1)
(go to D9 / if B1 = 3 go to G1)
6
European Union survey on ICT usage in households and by individuals 2016
IF B1 =1,2,3 AND D1=1,2
D2. What types of goods or services did you buy or order over the Internet for private use in the
last 12 months?
a)
b)
c)
d)
e)
f)
g)
h)
i)
j)
k)
l)
m)
n)
o)
Food or groceries
Household goods (e.g. furniture, toys, etc.; excluding consumer electronics)
Medicine
Clothes, sports goods
Computer hardware
Electronic equipment (incl. cameras)
Telecommunication services (e.g. TV, broadband subscriptions, fixed line or mobile phone
subscriptions, uploading money on prepaid phone cards, etc.)
Holiday accommodation (hotel etc.)
Other travel arrangements (transport tickets, car hire, etc.)
Tickets for events
Films, music
Books, magazines, newspapers (including e-books)
e-learning material
Video games software, other computer software and software upgrades
Other
IF B1 =1,2,3 AND D1=1,2
D3. From whom did you buy or order goods or services for private purpose over the Internet in the
last 12 months?
a) National sellers
b) Sellers from other EU countries
c) Sellers from the rest of the world
d) Country of origin of sellers is not known
IF B1 =1,2,3 AND D1=1
D4. How many times did you order or buy goods or services over the Internet for private use in the
last 3 months?
____ times
1-2 times
3-5 times
6-10 times
> 10 times
don’t know
Refuse to answer
IF B1 =1,2,3 AND D1=1
7
European Union survey on ICT usage in households and by individuals 2016
D5. How much as an estimate did you spend buying or ordering goods or services over the Internet
(excluding shares or other financial services) for private use in the last 3 months?
____ euro
less than 50 euro
50 to less than 100 euro
100 to less than 500 euro
500 to less than 1000 euro
1000 euro or more
don’t know
Refuse to answer
IF B1 =1,2,3 AND D1=1,2
D6. Did you encounter any of the following problems when buying or ordering goods or services
over the Internet in the last 12 months?
a)
b)
c)
d)
e)
f)
Technical failure of website during ordering or payment
Difficulties in finding information concerning guarantees and other legal rights
Speed of delivery slower than indicated
Final costs higher than indicated (e.g. higher delivery costs, unexpected transaction fee)
Wrong or damaged goods/services delivered
Problems with fraud encountered (e.g. no goods/services received at all, misuse of credit
card details, etc.)
g) Complaints and redress were difficult or no satisfactory response after complaint
h) Foreign retailer did not sell to my country
i) Others
j) I have not encountered any problem
IF B1 =1,2,3 AND D1=1,2
D7. How often did you use the following online information before you bought or ordered goods or
services over the internet for private use in the last 12 months?
a) Information from several retailer, producer or service provider websites
b) Price or product comparison websites or apps
c) Customer reviews on websites or blogs
1. every time or almost every time
2. some times
3. rarely or never
IF B1 =1,2,3 AND D1=1,2
D8. Have you bought or ordered any good or service for private use over the internet by
clicking/buying straightaway through an advertisement on a social media website or app (e.g.
Facebook) in the last 12 months?
8
European Union survey on ICT usage in households and by individuals 2016
1. Yes
2. No
IF B1 =1,2
D9. Did you carry out any of the following financial activities over the internet (excluding e-mail)
for private purposes in the last 12 months?
a) Buying or selling shares, bonds, funds or other investment services
b) Buying or renewing existing insurance policies including those offered as a package together
with another service (e.g. travel insurance offered together with a plane ticket)
c) Taking a loan or arranging credit from banks or other financial providers
d) none of the above
The following questions concern your e-skills
IF B1 =1,2
E1. Which of the following computer or mobile device related activities have you carried out in the
last 12 months?
a)
b)
c)
d)
Transferring files between computers or other devices
Installing software or applications (apps)
Changing the setting s of any software, including operational system or security programs
none of the above
IF B1 =1,2
E2. Which of the following software related activities have you carried out in the last 12 months?
a) Copying or moving files or folders
b) Using word processing software (e.g. Microsoft WORD)
c) Creating presentations or documents integrating text, pictures, tables or charts (e.g.
Microsoft POWERPOINT)
d) Using spread sheet software (e.g. Microsoft EXCEL)
e) Using software to edit photos, video or audio files
f) Writing code in a programming language
IF E2 =d
E2b. You said that you used spread sheet software in the last 12 months. Did you use its advanced
functions to organise and analyse data, such as sorting, filtering, using formulas, creating chars.
1. Yes
2. No
9
European Union survey on ICT usage in households and by individuals 2016
The following questions concern the provision and protection of personal information in connection
with activities carried out over the internet for any purpose, using websites or apps (excludingemail).
Personal information refers to information which you consider private and would not necessarily
disclose to the public, e.g. personal details (e.g. first name, family name, date of birth, identity card
number), contact details (e.g. home address/where you live, phone number, e-mail) or payment
details (e.g. credit card number) or other personal information (e.g. photos, current location).
IF B1 =1,2
F1. What type of personal information did you provide over the internet in the last 12 months?
a)
b)
c)
d)
Personal details (e.g. name, date of birth, identity card number)
Contact details (e.g. home address, phone number, e-mail)
Payment details (e.g. credit or debit card number, bank account number)
Other personal information (e.g. photos of you, current location, information related to
health, employment, income)
e) none, did not provide any personal information
IF B1 =1,2
F2. Have you carried out any of the following to manage access to your personal information on
the internet in the last 12 months?
a)
b)
c)
d)
e)
Read privacy policy statements before providing personal information
Restricted access to your geographical location
Limited access to your profile or content on social networking sites
Refused allowing the use of personal information for advertising purposes
Checked that the website w here you needed to provide personal information was secure
(e.g. https sites, safety logo or certificate)
f) Asked websites or search engines to access the information they hold about you to update or
delete it
g) None of the above
IF B1 =1,2
F3. Did you know that cookies can be used to trace movements of people on the Internet, to make
a profile of each user and service them tailored ads?
1. Yes
2. No
IF B1 =1,2
F4. How concerned are you with your online activities being recorded to provide you with tailored
advertising?
10
European Union survey on ICT usage in households and by individuals 2016
1. Very concerned
2. Somewhat concerned
3. Not concerned at all
IF B1 =1,2
F5. Have you ever changed the settings in your internet browser to prevent or limit the amount of
cookies put on your computer?
1. Yes
2. No
IF B1 =1,2
F6. Do you use anti-tracking software (software that limits the ability to track your activities on the
internet)?
1. Yes
2. No
Finally a few questions for statistical purposes.
G6. What is your level of education?
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Less than primary education
Primary education
Lower secondary education
Upper secondary education
Post-secondary non-tertiary education
Short-cycle tertiary education
Bachelor or equivalent
Master or equivalent
Doctoral or equivalent
other
IF G7b=1
G7d. So you are self-employed. Could you please specify what you do?
11.
12.
13.
14.
98.
99.
Farmer, forest manager, fisherman
Shopkeeper, tradesman
Professional occupation (lawyer, doctor, accountant, architect, etc.)
Company manager
Other
Refuses to say
11
European Union survey on ICT usage in households and by individuals 2016
IF G7b=2 or 3
G7e. So you are an employee (formerly employee or manual worker) or civil-public servant. Could
you please specify what you do?
21.
22.
27.
24.
26.
25.
31.
32.
33.
98.
99.
Professional occupation (doctor, lawyer, accountant, architect, etc.)
Senior executive – Business leader
Teacher
Middle management executive
Office worker
Other employee (formerly other employee) (firefighter, police officer, salesperson, nurse,
educator, etc.)
Supervisor (team leader)
Employee, formerly skilled worker
Employee, formerly unskilled worker
Other
Refuses to say
IF G7b=2,3
G7f. Do you have...?
1. a permanent job or contract of unlimited duration
2. a temporary job or contract of limited duration
IF G7b=1,2,3
G7g. Are you working ...?
1. full time
2. part time
G3. In which country were you born?
G15. Could you please tell me the approximate monthly revenue AFTER TAX of your household?
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
99.
less than 2,000 euros
2,001 to 2,500 euros
2,501 to 3,000 euros
3,001 to 3,500 euros
3,501 to 4,000 euros
4,001 to 5,000 euros
5,001 to 6,000 euros
6,001 to 7,000 euros
7,001 to 8,000 euros
more than 8,000 euros
Did not answer – Refuses to say
12