Head of Technical Services
Gloria Zinky Resume
Highlights
Head of Technical Services for established law school.
Assistant Director for Technical Services for new law school.
Senior consultant and trainer for international leader in ILS software development.
Director of Library and Information Services for an independent school.
Information Manager/Assistant Regional Library Director for National Library of the Year (1995).
Innovative, shirt sleeves Director of fast paced, progressive law library.
Experienced reference, media, and young adult librarian.
Adjunct professor of library science at Queens College and SUNY at Stony Brook.
Experienced project manager: Six Sigma Green Belt.
Professional Experience
Head of Technical Services
Duties: Oversee acquisitions, serials, cataloging, and ILS functions of Coleman Karesh Law
Library. Revise, develop, and implement policies, practices, and procedures of Technical
Services Department in conjunction with library trends, best practices, and ROI concepts. Institute
and monitor department and library-wide improvement projects. Develop Technical Services wiki
to document and standardize library practices and procedures. ILS Duties: Perform system
administrator functions for Innovative Interfaces Millennium ILS. Train staff to proficiently utilize
Millennium. Financial Duties: Implement library materials budget. Monitor and control library
expenditures via Excel spreadsheets and the Millennium ILS. Monitor monograph selectors
purchases. Prepare monthly expenditure reports for Library Director. Set up ERM to monitor
contracts. Standardize ordering, invoicing, and outputting vouchers codes and procedures.
Introduce GOBI3 online ordering. Set up YBP and ABA approval plans and McNaughton rental
program. Contract with EBL for implementation of DDA. Establish electronic invoicing and
claiming practices and procedures. Prepare weekly, monthly, and annual statistical reports.
Personnel Duties:. Hire, direct, train, supervise, and evaluate library staff (1 full-time acquisitions
librarian, 1 part-time cataloger, 2 full-time library assistants, 1 part-time serials assistant, 4 parttime MLS candidates).Write job descriptions and define expectations for staff performance: assist
individuals in setting annual goals. Compile review and planning documents for each employee.
Evaluate each employee per university EPMS policies. Emphasize teamwork and collaboration at
all times. Collection Management/Cataloging Duties: Oversee cataloging and classification of
the collection. Setup profiles and download e-book records into the ILS. Implement RDA
cataloging procedures. Weed collection in preparation for library move. Remove 32,000+
volumes from annex. Establish practices and procedures for inventorying the collection and
complete the task. Create LibGuides for faculty review of possible discards. Serials: Redo all
serials records. Create new check-in records and check-in cards for current titles. Set the
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Millennium system to automatically update MARC holdings statements and create item records
when individual issues are checked in. Train serials’ assistant to create check-in records and
check-in cards on Millennium. Chair PASCAL statewide Catalog Design Committee.
Assistant Director for Technical Services
Duties: Oversee all acquisitions, serials, cataloging, and statistics gathering functions of the
Charlotte School of Law Library. Develop and implement policies, practices, and procedures for
technical services. Institute and monitor department and consortia improvement projects.
Investigate new trends in systems, services, materials, and equipment to improve overall library
operation. Financial Duties: In conjunction with the Associate Dean plan, implement and monitor
library budget and prepare annual accreditation reports for the ABA. Oversee Library payroll on
ADP. Track Library expenditures via Excel spreadsheets and Innovative Interfaces ILS. Prepare
statistical reports for Library Director and Management Committee. Standardize library budget
codes for Infilaw consortium. ILS Duties: Install Millennium ILS. Act as the system administrator.
Train staff to utilize all modules. Online catalog up and running within six weeks of hire.
Collection Management Duties: Develop and maintain a system of library records providing
access to the library’s collections and databases. Oversee the ordering, cataloging, and
classification of materials in all formats. Train librarians and staff to receive MARC records from
OCLC via the z39.50 gateway. Download electronic records into the ILS. Train serials librarian
and staff to create check-in records and online check-in cards for all serial materials. Develop
Academic Success, Center for Professional Development, and Human Resources satellite
collections. Move the entire collection and archive from the Morehead Street location to Suttle
Avenue. RFID Project: RFID tag all physical volumes in collection. Sync tags with Millennium
ILS. Train staff to conduct continuous inventory with RFID wand and to monitor circulation
activities. Personnel Duties: Hire, direct, train, supervise, and evaluate library staff (4 full-time
and 13 part-time staff members). Compile job scopes and write job descriptions: administer
Charlotte School of Law personnel policies. Define expectations for staff performance: assist
individuals in setting annual goals based on cascading ISOs of upper management. Train staff in
continuous improvement techniques. Work as a team to resolve problems. Oversee the
development of the Technical Services wiki. Sit on the consortium-wide Library Best Practices
Committee and Millennium Best Practices Committee.
Senior Library Training Consultant
Consult with libraries globally on all aspects of library operation: circulation, cataloging, serials,
acquisitions, interlibrary loan, electronic resources management, and Web OPAC design. Train
libraries to implement and customize the Innovative Interfaces Integrated Library System to work
in conjunction with their established practices and procedures. Test the functionality of the
Millennium modules prior to training. Set up hardware as needed. Set eos, customer options,
login manager settings, controlled behaviors and preferences, initials, authorizations, and World
Wide Web Options. Create examples and customized handouts to use during training, Spend 2 to
4 days (8 hours per day) on site conducting hands-on training on each Innovative module.
Consult with client to determine needed modifications/customizations to software. Install
network/system printers and FTP software as needed. Resolve any hardware/software issues
that arise during training. Follow up with customer regarding outstanding training issues or
problems. Answer all functionality questions; serve as functionality expert.
Director of Library and Information Services
Duties: Administer all library functions of the Ross School. Oversee the operation of the High
School, Middle School, Wellness, and Senior Building libraries. Develop and implement all library
policies and procedures. Administrative Duties: Develop annual information services strategic
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plan. Prepare clear, concise, comprehensive reports for the Head of School. Manage installation
of Innovative Interfaces library automation system. Oversee and manage the design and
development of the library Web site and installation of other electronic resources. Investigate new
trends in services, teaching techniques, materials, and equipment to improve library operations.
Financial Duties: Plan and implement the annual library materials budget: monitor all library
expenditures. Prepare statistical reports for CFO as required. Personnel Duties: Develop staff
job descriptions. Recommend and administer personnel policies. Hire, train, supervise, and
evaluate library staff (2 full-time librarians; 1 full-time technical services clerk; 2 part-time library
aides). Define expectations for staff performance; set goals for service. Encourage staff
professional growth through participation in professional associations, workshops, seminars, and
other activities. Collection Management Duties: Administer the development and assessment of
all collections to reflect the requirements of the spiral curriculum. Establish book buying policies
and procedures. Develop new building and special collections as requested. Train support staff to
use OCLC to catalog collection. Teaching Duties: Design and implement information literacy
curriculum. Provide bibliographic instruction for students, faculty, and staff. Conduct workshops
on database searching and Web Quests. Reference/Research Duties: Work with all divisions of
the Ross Institute. Perform complex searches for fundraising endeavors. Work on project teams.
Assist faculty, staff, and students with research needs.
Information Manager / Assistant Regional Library Director
Duties: Oversee all functions of busy Reference Department. Personnel Duties: Schedule,
supervise, train, and evaluate information specialists/reference librarians and staff (3 full-time
librarians; 12 clerks). Define expectations for staff performance; set goals for service. Administer
centralized personnel policies. Financial/Administrative Duties: Review and submit payroll time
sheets to Regional Library Director. Account for branch funds according to established
procedures. Reconcile Dynix reports. Oversee repair and service of library computers. Maintain
branch appearance in accordance with Library Appearance Guidelines. Reference Duties:
Answer reference and catalog inquiries. Assist patrons in the use of research and electronic
resources. Take reserves on books, magazines, CDs, and videos. Interlibrary loan requested
materials. Perform readers’ advisory services. Collection Development Duties: Develop
reference and adult fiction and nonfiction collections; read reviews, recommend new and
replacement materials for central purchasing. Programming Duties: Develop, publicize, and
implement community oriented library programs, exhibits, and displays. Regional Library
Director Duties: Assume Regional Library Director’s duties when Director not on premise.
Director of Law Library / Law Librarian
Duties: Administer all library functions of Greenberg, Traurig, Askew law firm. Oversee the
operation of the Firm’s main and satellite libraries. Develop and implement library policies and
procedures. Administrative Duties: Prepare clear, concise, comprehensive reports for the
Managing Partner. Write operations manual / library handbook. Plan, develop, and implement
library information systems and services. Oversee acquisition and daily operation of
LEXIS/NEXIS and Westlaw databases. Manage installation of Data Trek library automation
software. Oversee library expansion project and move; consult with architects, space planners,
and designers. Investigate new trends in systems, services, materials, and equipment to improve
overall library operation. Financial Duties: Plan and implement library budget. Monitor and
control all library expenditures. Personnel Duties: Hire, direct, train, supervise, and evaluate
library staff (3 full-time assistant librarians; 1 full-time bookkeeper/technical services clerk; 1 fulltime library clerk, 1 full-time photo duplication clerk). Reference Duties: Perform reference
services for all Firm members. Conduct LEXIS/NEXIS, Westlaw, and Dialog searches. Arrange
LEXIS training for new associates, clerks, paralegals, and assistant librarians. Collection
Management Duties: Develop and maintain a system of library records. Index firm’s internal
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documents; create memoranda file. Catalog and classify collection. Install online catalog. Publish
monthly new arrivals list. Institute and automate serials check-in and routing system. Implement
library photo duplication service to recapture expenses.
Reference Librarian
Duties: Perform all reference tasks at busy reference desk in large diverse public library.
Assist patrons in obtaining information via manual and computerized searches. Explain and
demonstrate use of print and electronic resources. Conduct advanced OPAC, CD-ROM, and
WWW searches. Interlibrary loan and reserve needed texts and articles. Engage in readers’
advisory services. Assist reference librarians in planning and executing service enhancements
utilizing the World Wide Web and other electronic resources.
Media / Reference Librarian
Duties: Develop and implement AV policies and procedures. Order, review, catalog, and classify
videos, CDs, CD-ROMs, and books-on-cassette. Compile bibliographies and new arrivals lists.
Publicize and promote AV materials via library newsletter. Coordinate development of library Web
site. Act as community liaison. Plan and conduct trips and programs with the Recreation
Department of the Village of Port Jefferson. Publicize trips and programs via newsletter, flyers,
press releases and displays. Spearhead Friends of the Library membership drive. Assist library
users in meeting their information needs. Answer reference and catalog inquiries. Help patrons
construct research strategies. Perform online searches. Give instruction in the use of catalogs,
reference tools, and electronic resources. Take reserves on books, magazines, CDs, and
nonfiction videos. Interlibrary loan requested materials. Perform readers’ advisory services. Enroll
patrons in library programs.
Young Adult / Reference Librarian
Duties: Develop and implement young adult policies and procedures. Order, catalog, and classify
young adult books. Compile bibliographies. Organize, schedule, and conduct young adult and
adult programs. Devise and manage young adult summer reading programs, Young Adult
Advisory Committee, and Young Adult Reading Group. Produce annual Teen Prom and Party
Fashion Show and Teen Summer Job Fair. Publicize and promote young adult and adult
programs via newsletter, flyers, and press releases. Act as library liaison to local school library
media specialists. Assist library users in meeting their information needs. Answer reference and
catalog inquiries. Help patrons construct research strategies. Perform online searches. Give
instruction in the use of catalogs, reference tools, and electronic resources. Take reserves on
books and magazines. Perform readers’ advisory services. Enroll patrons in library programs.
Adjunct Professor
Duties: Teach graduate courses at Queens College Graduate School of Library and Information
Studies and SUNY at Stony Brook School of Professional Development. Teach Humanities
Reference and Resources, Introduction to Technical Services, and Information Sources and
Services to M.L.S. candidates. Prepare lectures on the content, form, and use of reference
sources and the acquisition, cataloging, and classification of materials in different formats. Utilize
Blackboard distance learning software to manage and enhance classroom teaching. Maintain
office hours. Counsel students via e-mail, the phone, and in person.
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School Library Media Specialist
Duties: Organize and manage middle school library media center. Implement book, CD, CDROM, and video buying policies and procedures. Select resources in electronic, print, and nonprint formats to meet the changing needs of the Ross School curriculum. Catalog and classify
materials. Centralize subscription routing, ordering, and billing. Develop and implement middle
school library budget. Perform reference/research services for teachers and students. Compile
bibliographies and pathfinders to support and enhance the spiral curriculum. Teach faculty and
students to locate and use print and electronic resources and to apply new information
technologies to instructional activities. Integrate information skills into the spiral curriculum.
Collaborate with RGA Interactive on the design, implementation, and administration of electronic
reading log and digital media library. Research and bookmark curriculum-related Web sites in
preparation for development of library’s Web page.
Technology Skills
In depth knowledge of Innovative Interfaces Integrated Library System. Experience with Dynix,
OCLC, GOBI3, Lexis-Nexis, Westlaw, Dialog, LibGuides, and a multitude of other electronic
resources. Competent user of Microsoft Office Suite products, TWEN, Snagit, and Blackboard
distance learning software. Active user of social media tools: blogs, wikis, LinkedIn, YouTube.
Employment
Full-Time:
Head of Technical Services
Coleman Karesh Law Library
2010 Columbia, South Carolina
Assistant Director for Technical Services
Charlotte School of Law
2006 - 2010
Charlotte, North Carolina
Senior Library Training Consultant
Innovative Interfaces
2001 - 2006
Emeryville, California
Director of Library and Information Services
The Ross School
1998 – 2001
East Hampton, New York
School Library Media Specialist
The Ross School
1997 to 1998
East Hampton, New York
Information Manager / Assistant Regional Library Director
Public Library of Charlotte and Mecklenburg County
1997
Charlotte, North Carolina
Reference / Media Librarian
Port Jefferson Free Library
1993 to 1997
Port Jefferson, New York
Reference: / Young Adult Librarian
Port Jefferson Free Library
1987 to 1993
Port Jefferson Free Library
Director / Law Librarian
Greenberg, Traurig, Askew
1978 to 1985
Miami, Florida
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Part-Time (Concurrent with Full-Time employment):
Reference Librarian
Patchogue Medford Library
1998 – 2005
Patchogue, New York
Adjunct Professor
SUNY at Stony Brook School of Professional Development
Spring 2001
Stony Brook, New York
Adjunct Professor
SUNY at Stony Brook School of Professional Development
Spring 1999
Stony Brook, New York
Adjunct Professor
Queens College
1995 to 1997
Flushing, New York
Education:
M.L.S. Degree
Queens College
§ Laurie Fisher Memorial Award
§ Member Phi Beta Mu
§ Hooded on behalf of M.L.S. graduates
M.A. Degree: English and American Literature
Hofstra University
• Maintained 3.7 overall average
Flushing, New York
Hempstead, New York
B.A. Degree
SUNY at Stony Brook
Stony Brook, New York
• Graduated Cum Laude
• Honors in English
• Participation in Honors English Seminar
Six Sigma Green Belt
Villanova University
Tampa, Florida
Licenses:
New York State Public Librarian’s Professional Certificate
New York State School Library Media Specialist Provisional Certificate
New York State Teacher’s License: Nursery, Grades K – 6, English 7 – 12
Professional Affiliations:
Beta Phi Mu
New York State United Teachers, Inc.
American Library Association
South Eastern Association of Law Librarians
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American Association of Law Librarians
Southeastern Innovative Users Group
Innovative Users Group
7/31/2015