• Case Study
A renowned retail chain adopts Business
Process Testing to optimize their
QA efforts 32%
Client Background
The Objective
This client is one of the largest drug retailing
chain in the United States with over 8000+
stores. They provide access to consumer goods
and services, pharmacy and health and wellness
services. As the leader in drug retail segment,
to drive business outcomes they emphasized on
delivering quality consistent across the LoBs.
•
The Need:
Challenge vs Opportunity
To drive the business outcomes, the client took a
strategic decision to form a centralized business
service QA organization across the multiple LoBs.
Client wanted to reduce the duplication of QA
efforts due to multiple LoBs and silo approach
to testing cycles. Also, Increase alignment to risk
appetite by bringing all stakeholders into common
business objectives. Cognizant was entrusted as
a partner to form a centralized business service
QA organization through Business Process
Testing. We undertook end to end ownership of
this transformation initiative and identified best
practices, unified processes and tools from within
and industry. 36 transformation thoughts were
identified across 6 transformation themes.
case study | November 2015
•
•
Standardize: Optimize and standardize
people, process & technology across QA
organization.
Shift left: Positively influence upstream
quality by providing tools & best practices.
Shift right: Positively influence downstream
quality by maturing technology testing into
business process validation.
Cognizant Solution
Cognizant’s Business Process Testing is an integral
step towards First Time Right, Faster. BPT ensures
End to End testing from a business perspective
cutting across the various business functions.
Our Business Process Validation improved the
shift left quality. Cognizant developed a BPT
optimization framework to optimize the test
coverage. This also helped in elevating SIT
and Regression strategy to BPT strategy. Pilot
engagements were conducted in LoBs to measure
the effectiveness of the transformation. The key
parameters of the framework included:
Process Flow Analysis
•
Determine the optimal set of activity flows
that are impacted by the change
Why Business Process Testing ?
•
Business Criticality Analysis
•
•
•
•
Assessment of additional flows to be tested
due to business criticality.
Removes redundancies by aligning
additional scope to business criticality.
Defect Analytics
•
•
Analysis of historical defect patterns as key
input to scope.
Improved risk alignment by reduction of
Influence upstream and downstream lifecycle
quality positively by elevating application
test into business process validation.
Single view of quality by synergizing multiple
LoBs’ silo testing approach.
Creation of re-useable business process flow
scenario for testing readily.
Benefits
•
•
•
•
600+ Test Cases optimized in a LoB
32% QA Effort savings in a Release
10+ Times reduction in business failure
defects
$0.2M Cost savings in a release
efforts in stable areas.
Technology Variants Analysis
•
Analysis of technology variants like
versions and protocol differences to
ensure adequate coverage due to technical
variations.
About Cognizant
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process
outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered
in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep
industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With
over 75 development and delivery centres worldwide and approximately 218,000 employees as of June 30, 2015,
Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked
among the top performing and fastest growing companies in the world.
Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
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