Happiness at work
Customer
Alexander Kjerulf / Arlette Bentzen
Chief Happiness Officer
Alexander Kjerulf
Founded Woohoo inc. in
2003
M.Sc. in computer science,
1994
Avid reader, film buff,
snowboarder and
CrossFit fanatic
WHAT
is happiness at work
Happiness at work is not
Job satisfaction
Wellbeing
Engagement
Motivation
Happiness at work is…
A feeling of happiness
you get at work!
Happiness at work is…
Positive emotions you
get at work!
Arlette Bentzen
Kom til Arbejdsglæde nu i
2010
Joy, serenity, hope,
Rejsekonsulent,
souschef,
gratitude, amusement,
selvstændig.
interest, pride, awe,
love, inspiration
Danseinstruktør, skiløber,
yogafan og musikelsker.
Arlette Bentzen
Kom til Arbejdsglæde nu i
2010
Rejsekonsulent, souschef,
selvstændig.
Danseinstruktør, skiløber,
yogafan og musikelsker.
Alarm, aversion,
indifference, anger, sorrow, fear, frustration, embarrassment, hate, avarice
MORE
LESS
Joy, serenity, hope, gratitude,
amusement, interest, pride,
awe, love, inspiration
Alarm, aversion, indifference, anger, sorrow, fear, frustration, embarrassment, hate, avarice
Happiness at work drives
Job satisfaction
Wellbeing
Engagement
Motivation
ANYONE
can be happy at work
What makes you
happy at work?
Tell me about one
of your best
experiences at work.
One that made you
very happy!
Results
Good results:
Resources
Autonomy
Meaning
Feedback
Relationships
Results
Relationships
Where is
your focus?
Source: Living Links, Yerkes National Primate Research Center, Emory University,
Atlanta, Georgia 30329, USA (Frans de Waal & Sarah F. Brosnan)
Salary, bonuses,
perks, pension,
promotions,
physical work
environment etc…
Make us
unhappy
when they are
not fair.
Make us satisfied
(not happy)
when fair.
WHY
does it matter
Happiness at work
is good for you
Time
Health
Life
Success
Articles
The relationship between job satisfaction and health: a meta-analysis
E. B. Faragher, M. Cass & C. L. Cooper
(Occup. Environ. Med. 2005;62;105-112, doi:10.1136/oem.2002.006734)
A meta-analysis of the relationships between individual job satisfaction
and individual performance
M. M. Petty, Gail W. McGee & Jerry W. Cavender
(Academy of Management Review, 1984, Vol. 9, No. 4)
A meta-analytic examination of the relationship between job satisfaction
and subjective well-being
Nathan A. Bowling, Kevin J. Eschleman & Qiang Wang
(Journal of Occupational and Organizational Psychology
- Volume 83, Issue 4, pages 915–934, December 2010)
Happiness makes you more successful
More productive
More creative
More helpful
Better at service
More focused on quality
Better team-players
More open
More likable
Show more empathy
More resilient
Sell more
More optimistic
More motivated
More engaged
More energetic
Learn faster
Better leaders
Happy workplaces
make more money!
Articles
Well-being in the workplace and its relationship to business outcomes
James K Harter, Frank L Schmidt & Corey L M Keyes
The Benefits of Frequent Positive Affect: Does Happiness Lead to
Success?
Sonja Lyubomirsky, Laura King & Ed Diener
(American Psychological Association, 2005)
Books
The happiness Advantage
Shawn Achor
Crown Business, 2010
ISBN: 978-0307591548
The Service Profit Chain
James L. Heskett, W. Earl Sasser Jnr, Leonard A. Schlesinger
Simon & Schuster, 1997
ISBN: 978-0684832562
1: Employees
2: Customers
3: Stockholders
HOW
do we create
happier workplaces
Happiness at work
is something we do!
#1 factor
that makes us happy
(or unhappy) at work is
the leadership
Leaders should maximize
happiness for:
Themselves
Employees
Clients
Community
Promote and train
leaders for
happiness
Stop
bad managers
Take 5
Hire happy people
Stop
negative behavior
Focus on
what you get done
Create meaning
and purpose
Recognize those
helping others
Me-time
Praise and
recognition
Random
acts of workplace
kindness
Remember 3
good things
every day
Celebrate your victories
- both big and small
“Tell me about something
really cool you’ve done
at work recently.”
Celebrate your
mistakes!
Happiness at work is really
important.
Results and relationships.
Happiness at work is something
we do.
Thanks