Internal Stakeholder Engagement
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NOVEMBER 2015 – Presented By Marea Getsios
A short video
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Internal Stakeholder Engagement
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Why is Stakeholder Engagement so important?
“Successful projects have stakeholders who are involved and supportive”
Internal Stakeholder Engagement
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How do our Stakeholders see us?
What do we do in Procurement?
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•
Why did you get into Procurement?
•
Are you passionate about this profession?
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How do you describe what you do?
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If you could choose one or two words to describe
what you believe the most important part of your job
is – what would it be?
The Steps of Internal Stakeholder Engagement
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1. What do we do in procurement?
2. Eliminate or at least minimise stakeholder resistance
3. Who is important for successful engagement? Identify key stakeholders
4. What are their attitudes and expectations?
5. Building the relationship
6. The importance of Communication – and the Communication Plan
7. Measuring effectiveness
8. Investing in credibility
9. Improving the process
Eliminating Stakeholder Resistance
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I like the way things are now
Will I lose control?
But I want to use the
supplier I have always
used…
Eliminating Stakeholder Resistance
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Maybe this is a better way
to do it…
Effective Communication (Video)
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Strategy
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Keep. It. Simple. Stupid.
Define your goals
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Ensure Compliance
& Probity
Implement New
Technologies
Look for
Opportunities
Tighten Contract
Management Practice
Educate Staff
Provide Tools &
Resources
Implement forward
Procurement
Planning
Minimise Ad-hoc
Purchases
Levels of Participation
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Empower
Consult
Inform
Provide objective,
accurate,
balanced
consistent
information
Obtain Feedback,
listening ,
acknowledging
concerns and
providing
feedback on how
their input
influenced the
outcome
Involve &
Collaborate
To work directly
with stakeholders
throughout the
process, including
the development
of alternatives
To place final
decision making in
the hands of the
stakeholders.
Supporting and
implementing
what they put
forward.
Identify Key Stakeholders
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• Procurement Survey
• Steering Committee
• Managers Monthly Meetings
• Executive Meetings
• Internal Audits
• Intranet
• Emails
Differences Between Procurement & Purchasing
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Negotiation
& Contract
Conclusion
Tendering
Supplier
Management
Contract
Management
Procurement
Demand/
market
research &
category
strategy
Invoice
processing
& payment
Content
Management
Purchasing
Requisition
Release
Delivery &
Goods
receipt
Order
Benefits of Good Procurement
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Reduced Risk
Lower Costs
Security of Supply
Improved Quality
Added Value
Greater Efficiency
New Innovation
Conducted Training Sessions
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• Familiarise Staff with a quick guide to the Procurement Process
• Work Through “The Procurement Handbook” that staff could record notes in
about what was important to them
• Work through new tools available
• Work through intranet resource
Intranet
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Intranet
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Newsletters
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Newsletters: Make them fun, informative, and keep the content light.
Measuring Effectiveness
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May 2014... That was then… this is now…October 2015
strategic
inconsistent
no structure
systems
no tools
Decentralised Model
structured
Centre-Led Model
Measuring Effectiveness
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Has the planning process been effective?
Has the engagement process worked well?
How are you going to measure this in your organisation?
When do you need to evaluate?
How are you going to review and share your key learnings?
What comes next?
And what became of Wile?
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PROCUREMENT PROFESSIONAL
Questions
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“If there is no struggle, there is no progress” –
Frederick Douglass