Q U E E N ’S
Volume 24 – Number 2
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January 5, 2015
A Weekly Publication of the People of The Queen’s Health Systems
The Queen’s Medical Center – Punchbowl • The Queen’s Medical Center – West O‘ahu • Moloka‘i General Hospital • North Hawai‘i Community Hospital
Fran Rothwell is All Caring, Comfort & Efficiency
“HI, HOW ARE YOU?” deadpanned Frances
Rothwell, as she greeted QHS/QMC President Art Ushijima at her December Employee of the Month surprise party. Frances is a mammography tech at the Queen’s
Women’s Health Center and joked that
she’d recently met Art’s wife and had used
the moment to lobby for another Tomosynthesis machine for the WHC. Art took it all
in stride and offered his sincere congratulations on her EOM recognition. (“But we
did just get the OK for another machine,”
manager Rocky Lee asided.)
Frances chided her coworkers for
pulling a fast one on her as, they were all
gathered for a department Christmas luncheon while unbeknownst to her, wellwishers, including her son and his wife,
lurked outside waiting for the cue to enter and surprise her. “You were supposed
Fran is congratulated by son Cody and daugter-in-law Summer.
to tell me,” she demanded of best friend
sonographer Summer Valenciano.
“Oh, no way,” laughed Summer, maybe
even enjoying Fran’s evident discomfort,
adding sincerely, “She is a very humble
person. She is like family to me.”
Summer is actually the reason Fran
works at Queen’s. They’d previously
worked together for many years at a
private practice radiology clinic. When
the Women’s Health Center opened, they
called Summer, a former QMC employee,
and urged her to return. She did, and convinced Frances to join her. “I really do love
the facilities here; we’ve got everything,”
Frances mused. “Queen’s is a terrific place
to work, especially at the Women’s Health
Center. I work with a lot of great women.”
Although the free month of parking always garners a big cheer when awarded
to the EOM, Fran’s fans were especially
ebullient. “She gets here at 4:30 am now
to find street parking,” her son Cody reported. “But, she’ll be retiring soon, as
she’s about to become my babysitter.”
Cody and his wife (also named Summer)
are expecting their first child soon and
would love to have Fran on day care duty.
Fran seemed to have other thoughts about
the idea. Not that she isn’t looking forward
to being “Grammie, or Memaw, or whatever they want to call me,” she chortled. “But
I think I’m not ready to retire yet.”
“She’s the most truthful person in our
department,” called out a coworker. “And
(Continued on page 2.)
Masoud Bahadoran Says Aloha
MASOUD BAHADORAN LEFT his native Iran
20 some years ago because of the war. “I
had to get out,” he recalled. Initially he went
to Thailand, but the United States was his
real goal. When he looked for the cheapest
airfare, it was to Hawai‘i and he jumped at
it. Already an experienced psych assistant,
Masoud was quickly hired at Queen’s and
moved rapidly from call-in to regular status.
He recently retired after 23 years at Kekela.
Now he’s headed back to Iran. “Well,
it’s much cheaper to live there,” he explained simply. “The people at Queen’s
have showed me a lot of love. I’m amazed
at the whole Queen’s system. I see the
spirit of God, the spirit of aloha at work
here,” he said.
A grateful patient said, “He can make
me laugh at the oddest things, he is a
creative jokester and made my time here
more productive and enjoyable.”
“He shows Kekela patients the respect
they deserve,” explained a colleague. “He’s
a true leader by example; he makes a real
difference. He treats everyone as valuable.”
“I put myself in their shoes,” Masoud
says. “I actually have fun with the patients,
try to make them laugh. I learn from them.”
Masoud says he will miss his Queen’s
family. “I call it a family because that’s
what it really is,” he said. Masoud added
that he’s thinking of possibly running a
rehab facility for drug addicts when he’s
settled. “There’s so much addiction over
there and they have no room at the hospital. But, I will try to leave some time for
fun and maybe a little gardening, too. I
like to help others. Fulfilling my dreams
fulfills my spirit.”
EOM Fran Rothwell
(Continued from page 1.)
she’s our technology guru, too,” added another. But it’s really all about the patients.
And as much as Fran’s coworkers love her,
her patients do even more. They actually
ask for her by name and schedule their
appointments to make sure she is on duty.
“I was blessed to have Fran show me
so much caring and comfort during the
whole procedure; she showed me so
much professionalism,” wrote a patient
on her nomination form. “She went beyond the call to help me find my way back
to the parking structure. When I return
again in six months, I would like to receive
services from her again.”
“We are so excited that Fran was chosen EOM,” confided manager Rocky Lee.
“We feel so honored. Fran really keeps
things moving around here and likes to
see everyone working efficiently. ‘Chop
chop!’ is her favorite expression. But if she
calls you ‘lovey’ you know you’ve done
good and you’re in,” Rocky laughed.
Fran says simply, “I didn’t think I was
outstanding—I just thought I was doing my
job the best that I can.”
Summer Valenciano with Fran.
DAISY Chain of Gratitude Circles Globe
“I REMEMBER THE DAY you came to ask
my support for the DAISY program,” said
Cindy Kamikawa, RN, CNO and interim
QMC COO. “I continue to be impressed
and amazed by your leadership and I never
dreamed it would become what it has.” Cindy and about a dozen nurses gathered in
the Queen’s Conference Center boardroom
recently to celebrate the DAISY Awards
and welcome Western/International DAISY
VP Melissa Barnes to Queen’s.
Melissa is a daughter-in-law of the
Barnes family, founders of the DAISY Foundation and DAISY Awards. DAISY is an acronym for Diseases Attacking the Immune
System. The DAISY Foundation was formed
in 1999 by the family of J. Patrick Barnes
who died at age 33 of complications of Idiopathic Thrombocytopenic Purpura (ITP).
The awards were created to thank nurses
for their extraordinary care to both patients
and their families.
“Thank you so much for this program.
It does not happen with my family coming
up with an idea—it needs people like you,”
Melissa stated. “After Patrick died, we left
the hospital. Much, much later we realized
we hadn’t truly thanked all those wonderful nurses that cared so very deeply for
him and for us.”
At first, the family thought it would be
“cool to someday be in 15 hospitals.” Today, DAISY Awards are given out in 1,800
December DAISYs
THE DAISY AWARDEES for the final quarter
of 2014 are Aileen Rombaoa Buenavista,
RN, and Jodi Terada, RN.
Aileen Rombaoa
Buenavista works
on Kinau 3. Nominators say: “She is the
best mood maker on
our unit.” They credit her warm, friendly,
yet professional attitude as key in patient care. “Being approachable all the
time…is expected, but not always easy,”
explained a nominator. “But Aileen makes
open communication easier for all of us.”
She is lauded for being a team player and
leader. She treats each patient as if they
are her only one and always includes fam-
Cindy Kamikawa, Jill Slade, Judie Ilano, JoAnne Weldon, Eileen Wong, Mimi Harris, Melissa Barnes.
hospitals in 14 countries worldwide. “I feel
very privileged to stand here today and
say thank you to each of you in person,”
Melissa said. Queen’s has just completed
the first full year of award presentations
(see below for the newest awardees.)
Melissa travels the world visiting hospitals and meeting nurses. As soon as
people find out what she does for a living wherever she goes, “their nurse story
comes out,” she reported, “and they remember everything about that nurse, followed by, ‘I wish I had said thank you.’
That’s the power you all hold; that no
matter how much time has passed, they
want to share your story with complete
strangers in airports!”
Melissa believes the DAISY Award is really about capturing the humanity behind
ily members in her care plan and teaching.
Jodi Terada works in the QSCP and is
recognized as a true patient advocate. “She
listens to patient input to make their procedures easy and comfortable.” She is sincerely appreciated by
family members for her
compassion and aloha.
C ongr a t ul a t ions
once again to the
2014 Queen’s DAISY
awardees: Juliet Beniga, Nikki Chun, Celyn
Villanueva, Joyce Ito,
Blaine Sanchez, Michelle Sato, Dereck
Hada, Shari Moses, Bryan Wong, Aileen
Rombaoa Buenavista, and Jodi Terada.
The DAISY Committee also welcomes
volunteers who wish to help screen nominations for each quarter’s selection. Email
your intentions to [email protected].
those stories. Initially, the foundation tried
to give gift certificates for things like spa
days or massages. Not a single one of them
were ever redeemed. So they regrouped.
Through neighbors with an African import
business, the Barnes’ connected to an artist community to create the Healer’s Touch
original sculpture awards. Each award is
unique and the DAISY Awards now support the entire community of sculptors. The
power of healing is contagious.
The Cinnabon® connection is also a
constant. While hospitalized, Patrick
Barnes didn’t have much interest in food.
One day his dad brought him a warm Cinnabon roll. After a nibble or two, Patrick
requested another for the next day, adding,
“And please, bring enough for my nurses,
too.” Today, fresh Cinnabons at every DAISY presentation are not just to please the
palate, but to help make a sensory connection with the scent of cinnamon. “We want
it to be a sensory trigger of just how special
you are because you chose to become a
nurse,” Melissa explained. “The Cinnabon
message has evolved. It means thank you
for choosing to be a nurse. Not everyone
can do it. You have to have the heart to
help a complete stranger when they are
not always nice, don’t always smell good,
are uncooperative, or don’t even understand what’s happening to them. You have
a special skill set. Thank you so much.”
The DAISY Award committee includes
RNs Judie Ilano (who also contributes
photos), JoAnne Weldon, and Eileen
Wong. DAISY Awards are given every
quarter, with nominations coming from patients, their families, or coworkers. Nomination forms are available on all nursing
units and on the Queen’s Intranet under
Clinical>Nursing>New/Upcoming Events.
REMINDER: The Print Connection has
discontinued Q-Mart.
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THANKSGIVING WAS ROUND 1 of eating
like there’s no tomorrow. Christmas was
round 2; New Year’s, round 3. But let
there be many, many more tomorrows by
committing to lose weight for life in 2015.
Queen’s has an entire team of weightloss experts dedicated to helping people
get healthy by losing weight. Join the
passionate folks of the Comprehensive
Weight Management Program (CWMP)
and learn how at the first Speaking of
Health lecture of the year on Wednesday, January 28, from 5:30 to 7:00 pm at
the Queen’s Conference Center. CWMP
Medical Director Cedric Lorenzo, MD,
Associate Medical Director Judith Rudnick, MD, Bariatric Physician Linda Anegawa, MD, Psychologist Ronnie Sato,
PsyD, and Dietitian Connie Wang, RD, as
well as successful CWMP patients will be
on hand to share their stories and answer
your questions. Register today by calling
691-7117 or go online to www.speakingofhealth-weightloss.eventbrite.com.
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NORTH HAWAI‘I COMMUNITY HOSPITAL
will hold Employee Forums with President Ken Graham on Monday, January
19, at 7:30 am, 12:00 pm, or 4:00 pm. All
staff are encouraged to attend the general update session.
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VOLUNTEERS ARE NEEDED for the 2015
Queen’s/Hawai‘i Bicycling League Keiki
Bike Rodeo on Sunday, January 25 from
9:00 am to 12:00 pm at Kapi‘olani Community College (same parking lot as KCC
Farmers Market). It’s the keiki-friendly portion of the annual Sharon’s Ride/Run/Walk
for Epilepsy, which is co-sponsored by
QMC. Volunteers will help with setting up
the display table and sign-in; fit kids with
free helmets donated by Queen’s Trauma
Injury Prevention Program; educate kids
and families about TBI prevention (especially epilepsy prevention); and monitor the
bike rodeo course for safety. To volunteer,
contact Cora Speck at cspeck@queens.
org or at 691-7059. Or be a participant
and pre-register your child via a hotlink
on www.epilepsyhawaii.org/srrw/keikibike/
and they will receive free helmets.
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“DEMENTIA-CAPABLE Professionals: Legal
and Ethical Issues and Cognitive Impairment” will be presented at the Pomaika‘i
Ballrooms at Dole Cannery on Tuesday,
February 3, from 8:30 am to 12:00 pm.
A continental breakfast will be provided.
The registration fee is $16.82 per person
($15 plus online fees), at http://legalethicaldementiaevent.eventbrite.com. CEUs
are available for social workers pending
approval by NASW Hawai‘i Chapter. The
presenters are David Godfrey, JD, senior
attorney to the American Bar Association
Commission on Law and Aging in Washington, DC; and Daniel Marson, JD, PhD,
a clinical neuropsychologist, licensed attorney, and tenured full professor in the
Department of Neurology at University
of Alabama at Birmingham (UAB), where
he directs the Division of Neuropsychology and UAB Alzheimer’s Disease Center.
Contact Jody Mishan, 295-2624 or [email protected], for more information.
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CONGRATULATIONS GO TO all the winners, participants, and all who voted
in North Hawai‘i Community Hospital’s
Christmas decorating contests last week.
Ornament winners were: Most Creative,
Carol Davis, Accounting; Most Difficult,
Phyllis Frando, Accounting; Most Festive, Chauncey Hatico, Ortho. Gingerbread House Winners: Most Creative,
Mary Ann Pirone, Housekeeping; Most
Traditional, Health Information Management; Best Decorating Detail, Radiology;
People’s Choice, HR and Accounting.
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IN THE PAST FEW WEEKS, the number
of influenza cases has increased among
Queen’s patients. CDC surveillance reports
have also identified widespread Influenza
in most of continental U.S. Employees
who have not received the flu vaccination
are required to wear a mask while in contact or interacting with patients or while
handling patient foods, medications, or
supplies/equipment. Physicians and other
health care personnel, including students
and volunteers, are also required to wear
masks if they have not received this season’s flu vaccine. Flu vaccines are still available at the Pauahi 4 Nursing Station to all
health care workers at any time of the day;
the Emergency Department, all health care
workers, anytime of the day; Employee
Health, employees only, Monday to Friday:
6:30 am to 11:00 am; 12:00 pm to 2:30 pm;
and at the POB II Pharmacy, employees
only, Monday to Friday during regular business hours. Get your shot or wear a mask.
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THE GREAT ALOHA RUN will be held on
Presidents Day, Monday, February 16,
2015. Entries will be accepted at the
HML Building front desk up until 12:00
pm on Friday, January 16. Or register online (service fees apply) at: http://www.
greataloharun.com. It's a terrific way to
make fitness fun with family and friends.
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CORRECTION: There was a typo in the
caption of Queen Emma's photo last
week. The date was 1859, not 1959!
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NEXT DAY MAMMOGRAM SCREENING appointments are frequently available for QHS
employees at the Women’s Health Center
on Wednesday and Friday mornings. Call
the WHC Scheduling Office at 691-7555
one day prior to inquire. Please have your
insurance information available.
Q U E E N’S
Print
W E E K LY
The Queen’s Print Connection is published by Creative Services. If you have
news or wish to opine, call 691-7532 or
email [email protected]. The news
deadline is Monday prior to publication.
QHS/QMC Pres. . . . . . Art Ushijima
Publisher . . . . . . . . . . . . Keala Peters
Editor/Writer . . . . . . . . Jason Kimura
Assist. Ed./Writer . . . Glee Stormont
The Queen’s Health Systems consists of The
Queen’s Medical Center, The Queen’s Medical
Center – West O’ahu, The Queen’s Health Care
Centers, Queen Emma Land Company, Queen’s
Development Corporation, Queen’s Insurance
Exchange, Inc., Moloka‘i General Hospital and
North Hawai‘i Community Hospital, and has
ownership interests in CareResource Hawai‘i,
Hamamatsu/Queen’s PET Imaging Center, and
Diagnostic Laboratory Services, Inc.
www.queens.org
The Queen’s Health Systems is a 501 (c) (3) nonprofit corporation