at
NEWSLETTER
SPRING & SUMMER 2017
Visit us in the
Wellness Centre
Monday 9:00 a.m. to 12:00 p.m.
Tuesday 9:00 a.m. to 12:00 p.m.
Contact us, please call 416.322.7002
or by calling Mosaic Shepherd Village (Wellness Centre)
at 416.609.5700 Ext. 376.
What a difference we make !
®
A Message from
Jane and Nathalie
and our Mosaic Team!
A
s we leave the Winter months behind,
again, and welcome the glory of Spring’s new
beginnings, we would like to update you with
important news on our growing community
partnerships and relationships.
Our newsletters regularly provide information
on our existing partnerships. In this newsletter
we would like to extend a very warm community
welcome to Evergreen. The following is taken from their website:
“Evergreen provides community based supportive services to individuals and their families in Markham,
Stouffville and Thornhill, who are living with a life-threatening illness or coping with the death of a loved one.”
Please welcome and help support Evergreen in the community. The following is a message from Jan Pearce,
Executive Director of the Evergeen Hospice:
“Evergreen is delighted to be partnering with MOSAIC HOME CARE SERVICES & COMMUNITY
RESOURCE CENTRES to provide counseling and support services in the Thornhill community. Moving
from their site in the farthest West part of their catchment area near Dufferin to MOSAIC, allows Evergreen
bereavement clients and caregivers a more central location for counseling and support groups. MOSAIC
will also host the Thornhill Hospice Palliative Care Team meetings monthly. MOSAIC already hosts the
Healthy Living Now program, which is facilitated by Evergreen volunteers.”
“Evergreen’s bereavement counselor, Lerryn Pitcher, will be working from the MOSAIC’S storefront a couple
of days a week, meeting with local bereaved people who are registered with Evergreen. Twice a month there
will be a Caregiver Support group for clients registered with Evergreen or CHATS (Community Home Assistance
to Seniors) who are caring for a loved one or friend, to share the joys and challenges of caregiving.”
“All MOSAIC clients who are interested in these programs are welcome to register through Evergreen
at 416-499-2185.”
“Evergreen looks forward to this expansion of their relationship with MOSAIC!”
Jan Pearce
Executive Director
Evergreen Hospice
Quality, Person-Centred Care for all your Home Care needs
Person
Centred
Home Care
Elder
Caring
Plus™
Nursing
Lifestyle
Companions®
Community
Resource
Centres
The
Meaning
of Me®
Mosaic Home Care & Community Resource Centre’s
Lifestyle & Companionship Services
Mosaic is proud to extend its Lifestyle Service program to include its new Companionship Service.
This will build on our “Meaning of Me®” program which serves as both a conversation and a journey
of exploration that places the individual front and centre of our care based service relationships. From
understanding the values, relationships, history and continuing hobbies and interests of our members
our Lifestyle Companions will develop themes explored by the “Meaning of Me®” by organizing day
outings, movies, events and other programs that may include attending one of the many events and
activities run through our Mosaic Resource Centres.
We are now providing
this incredible service!
For more information on our Lifestyle Companion
services or any of our exciting events and services,
please call our offices and speak with our Client
Services Team at:
416.322.7002 or 905.597.7000
www.mosaichomecare.com
[email protected]
Mosaic’s “The Meaning of Me®” Program
and why this is important!
Mosaic’s model of care helps meet identified social and emotional needs
of older adults within its care through a number of key interactions:
Our core “The Meaning of Me®” program provides the basis for an interactive journey and
conversation between the caregiver, family member and especially our members. We want to
find out who you are, what have you done, what would you like to do, what are your hobbies,
experiences, values, friends and family. We want to know you, you are a valuable person!
Feedback from our Caregiver Sindhu about “The Meaning of Me®”
“Yes, I find it easier to communicate with my client knowing a lot about them. The smile on many of their faces especially when
I ask them their history is really heartwarming. One of my clients told me his love story; just like a movie. He was happy: that
made me happy and made me feel good; it made my day. Many of them are lonely and require companionship and all they have
is their memoires. A recap of their memories freshens up their day, adds cheer and fun.
The Meaning of Me® program has helped me in many ways. It helped me understand what
Choosing an activity
the client is thinking or feeling, it became easier for me to interact with them. Through
they like makes me feel
this I felt that it is very important to understand their emotions, what they have gone
through, how we need to deal with them, what are their likes and dislikes. The questions
on relationships and interests got me closer to understanding my client. Unforgettable
,
moments were the fun part. Many of them had so many stories which made them laugh
and sometimes cry.
by bringing a smile
I spend most of the time communicating. I love listening to stories. The elderly have the
on their face, made
best stories to tell us. And sometimes we play memory games, cook and bake, play cards,
exercise, listen to music, watch movies, crosswords or go for a walk.
them laugh, got their
I love working with the elderly, it makes me feel happy that I have made their day.
memories refreshed and
Choosing an activity they like makes me feel I have done something for them, by bringing
a smile on their face, made them laugh, got their memories refreshed and brightened
their day. And I feel happy when they are happy because of me. Many of them say God
Bless you at the end of the shift and I feel as a care giver I have done my best.”
“
I have done
something for them
brightened
their day. ”
A Downton Movie Afternoon
I
at Shepherd Village
t was a quiet first few months of the year following
the busy holiday season while at the same time
also experiencing an outbreak.
Mosaic was able to join in the fun with the Downton
Abbey viewings by setting up a table display of British
items before the show and then we took a few pictures
afterward just for fun. You have to admit that Gerald
suits the hat he is wearing!
Our quarterly puzzle included a Downton Abbey
Word Search with a draw to be held at the end of
Season One. Puzzles are a great way to keep the brain
active and a fun way to remember all the different
people in the Downton Abbey household. No need
to complete the puzzle to have your name included
in the draw but we want you to at least try!
Display Table of artifacts and pictures from
Downton Abbey time period.
We were also lucky to be invited by Edris to set up
an information table at the Alzheimer Workshop held
March 30th. Over 50 people attended! The speaker was
Victoria Jakobson from Alzheimer Society Toronto. Her
presentation was very informative and afterwards we
had many people come to see our display table which
was a great way for Mosaic to get to know some of the
residents at Shepherd Village Retirement.
Gerald with a resident showing off
the different types of country hats.
Edris (Shepherd Village staff) and Victoria
from Alzheimer Society Toronto.
Season Two will be starting on May 1st so if you
haven’t already been watching, give it a try, if only to
look at the scenery and costumes. Check your monthly
calendar for dates/times or connect with Gerald.
And, in June, Seniors Month, we will be hosting
an afternoon party outside, weather permitting.
A flyer will be posted closer to the date, but keep
Tuesday June 6th, 2017 from 2:00 p.m. to 3:00 p.m.
and hope to see you there!
A Recent Client Testimonial
from one of the members at Shepherd Village Retirement Community:
We have received permission from the family to place this in our newsletter.
“During the few weeks in hospital and the following 2 weeks at Shepherd Terrace, Mom fell several more
times and it was clear that she needed constant care. My mother had fallen and had hip surgery, her
dementia excelerated and she needed more one-one-one care. I worked with the Mosaic Team to
arrange several shifts per day/night. Abi, Candace and in particular Joanne from the client services
division at Mosaic kept me informed at all times about scheduling and made sure that someone was
scheduled for all the shifts requested.
I would like to commend Michelle and Agnes (Mosaic Caregivers)
for their excellent care for Mom. She is very difficult to care for and
resistant, sometimes combative. This is hard for everyone around her.
I appreciate the care and compassion that these ladies showed every
time. There were other caregivers whom I did not meet. Would you
please convey my thanks and gratitude for their efforts. It is not an easy
job and I appreciate what it takes. Mom’s move happened quickly and
I did not get an opportunity to convey this in person.”
Thanks Regards,
Cathy
“I appreciate the
care and
compassion
that these
ladies showed
every time.”
Mosaic’s Pet Corner
F
or those of us who have pets at some point in our lives, we know how much joy they can bring us.
However with that joy also comes frustration at times, like when they chew your favourite shoe or
rip up your garden! Eventually you learn to smile and share the story with loved ones. The point being,
that they evoke in us emotions that are similar to human relationships. There is so much that pets can
do for us!
Did you know:
uCats, dogs, birds, rabbits can change their behaviour when their diabetic owner’s
blood sugar drops.
uMonkeys have been trained to help those with spinal cord injuries help with
daily tasks.
uHorses have a calming effect on humans, especially those with physical disabilities
or PTSD. And riding them is even better!
Opie
uWatching a fish tank for a while can reduce heart rate and lower blood pressure.
Our love of animals is not new and this is proven in classic movies over the years.
If you haven’t seen some of these, make it a point to do so. You’ll be happy you did!
Old Yeller • The Black Stallion • Born Free • 101 Dalmations
A Dog’s Purpose • Lassie • Lady and The Tramp • Charlotte’s Web • Babe
Of course, I could have included Jaws…but that might not slow your heart rate
down!
Buddy
A recent study done by Purina in Britain, showed that 97% of pet owners said
their mental health was better due to their pets. The estimated savings to the health care system
for pet owners was over £2.5 billion pounds or about £322 per pet owner.
Let us know some of your pet stories as we are collecting to put together for our annual pet
appreciation month in January and in the next Pet Corner. Send your heart-warming pet photos
to Kevin at [email protected].
Maize
Pepper
Chance
Join Mosaic
for some refreshing lemonade, some summer
refreshments and listening to live entertainment
from the Music Can Heal Group.
A chance to socialize with your neighbours at
Shepherd Village.
Date: Tuesday June 6th, 2017
Location: Near the fountain close to the Manor
Time: Stop by for some refreshments and to listen
to the music from 2:00 p.m. to 3:00 p.m.
We look forward seeing you at this event!
For more information contact Mosaic Home Care by leaving a message
at the Wellness Centre by calling 416.609.5700 ext. 376
What you should know before hiring help
For Your Loved One
Many people don’t know where to start or what they need to know to choose a caregiver or agency that is
right for them. We have provided a list of questions that you should be asking:
Buyer Beware — Hiring Privately
You may decide to hire a private caregiver: this will undoubtedly be a lower priced option but it is worthwhile
being aware of some of the pitfalls and risks. Here are a number of important points to consider when hiring a
private caregiver.
• Ask for references and telephone numbers.
• Ask for criminal background and vulnerable
sector check.
• Are they experienced in providing the type
of care your loved one may need and what
designations if any do they have?
• Are they bonded and insured and who will
be responsible if anything happens?
• Are they allowed to work in Canada?
• Who will be responsible for paying taxes?
• What happens when that caregiver becomes
sick or you need to replace them for one
reason or another?
• Ask the caregivers for proof of citizenship or
residency, driver’s license, and insurance if
transportation is involved. Keep copies of
this documentation.
What can a
Reputable Home Care Organization
provide for you?
They hire their own caregivers who are employees of the company
• They follow an in depth hiring process covering
criminal and vulnerable sector, driver and reference
checks, First Aid, CPR and PSW and health care
aide certificate verification and finally confirmation
of caregiver work history.
• Companies are bonded and insured with
professional liability and personal property
damage insurance policies.
• Cover Work Place Safety and Insurance Board
(WSIB) rules and regulations.
• Cover caregivers Canadian Pension Plan
(CPP) contributions.
• Cover caregivers Employment Insurance (EI)
• Cover caregiver Vacation Pay (4%).
• Comprehensive Policies and Procedures
governing services and client and caregiver
relationships and detailed record keeping
(communication binders in each home).
• Good companies have a code of ethics which
they must adhere to.
• Good companies have access to a large pool
of caregivers to meet the client’s needs – if
a caregiver is sick or away on holiday the
organization can put another caregiver
in their place immediately.
• Organizations should be able to provide
testimonials or references.
• In home assessments and caregiver checks
• Some organizations are Accredited http://www.accreditation.ca/
Visit your local community agency,
community information centre, hospital
or community centre and ask for
information on home care agencies.
Quality, Person-Centred Care
for all your Home Care Needs!
Mosaic
Home Care
Services
The Person Matters at Mosaic –
Mosaic is more than just home care
PERSON-CENTRED HOME CARE
• Our complete Home Care Package + our Lifestyle Services to include
the integration of our “The Meaning of Me®” model for all our members.
The Meaning of Me® – Person-Centred Care has been around for
ages but it is the model that Mosaic has created that makes us
different from other private home care companies.
• Client services monitor care and are available after hours and weekends
• Caregivers personally introduced and we check up regularly
• Caregivers trained for complex care needs
NURSING
• Medication, pain and symptom management
• Monitoring, charting and care plans
• Complex care needs (palliative, dementia, Parkinson’s etc)
COMMUNITY RESOURCE CENTRE
• Resources for families with care needs
• Regular fun, educational and social events
• First Link® Memory Café at Mosaic
ELDER CARING PLUS™
• Care Management integrated with home care
• Expert advice provided by registered Social Workers
Corporate Office
The Shops on Steeles and 404
Toronto Office
CNIB Centre
2900 Steeles Avenue East, Suite 218 1929 Bayview Avenue, Suite 215H
Markham, ON L3T 4X1
Toronto, ON M4G 3E8
Tel 905.597.7000 Fax 905.597.5446 Tel 416.322.7002
Serving Toronto and York Regions [email protected] www.mosaichomecare.com
www.janesgtacafe.ca