FFTMonthlySummary:February2017
GrovelandsMedicalCentre
Code:K81078
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
35
7
5
1
2
0
0
0
0
50
0
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
129
SurveyedPatients:
50
Responses:
SMS-Autopoll
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
35
7
5
1
2
0
50
35
7
5
1
2
0
50
70%
14%
10%
2%
4%
0%
100%
SMS-UserInitiated
Tablet/App
Web/E-mail
ManualUpload
Total
Total(%)
SummaryScores
84%
6%
10%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
84%
PercentileRank:
35TH
0%
50%
100%
Lower
Mid
84%
50%
LowScore
100%
HighScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof35thpercentilemeansyourpracticescored
above35%ofallpractices.
FriendsandFamilyScore
PracticeScore:'Recommended'Comparison
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
-10%
01/02
03/02
06/02
08/02
10/02
AllPractices
13/02
20/02
22/02
27/02
GrovelandsMedicalCentre
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
80%
86%
93%
GrovelandsMedicalCentre
100%
79%
93%
AllPractices
87%
GrovelandsMedicalCentre
86%
91%
79%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:DayoftheWeekAnalysis
100%
90%
FFTScore%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Recommended
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Wednesday
SECTION4
PatientResponseAnalysis
PatientResponses
Responses
25
20
15
10
5
0
01/02
03/02
06/02
08/02
Recommended
10/02
13/02
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
20/02
Passive
22/02
27/02
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
6
ArrangementofAppointment
6
ReferencetoClinician
23
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
fru
st r
we
ek
ly
pr
visiting
generally ofess
ati sympathetic
ng
ion
short
al waitingirritating rip
serious
rou
pin
g
tin
e
attentive
charging
happy
go
lon
l
ing
o
ea
pe vel
g
last
rly
r so y
na
busy
fin
l
e
ongoing
oft
pleasant
e
cu
ca n
r
rin
ren
g
smooth
tly
tho
sadly
rou gre
now
g at
outstanding
st r
far run
es
aig
polite h
pe
nin
ht
cia
g
lly
eff
much
i
excellentfriendly cien
good
melate
dic
al
t
really
urg qui
ck
en
t
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
Ialwaysreceiveagoodservice
DrTucker
DrKang
Greatservicefromeveryoneatthecentre
Veryhelpfulandpolitestaffanddoctors.
IcameIsawthedoctorthewaitwas5minsIneededabloodtestsoIwaitedforthefirstbloodtestwhichwasin20minutesasbookedinitcameearlyIhadabloodtestwent
home
IhavealwaysfoundDrDiastobeveryhelpfulandunderstanding.
Becausetheappointmentwas20minuteslateat8.30am!Whatistheexcuseforthis?MuchasIrespectmydoctorIhaveajobtogettoandcan'tkeeppeoplewaiting.
IhadaroutineappointmentwiththenursewhosentmestraighttothedutyGPwhopickeduponaseriousproblemIhadIhavehadongoingtestetcsinceIfeelIhavebeen
listenedtooandhadareallygooddevice
Gptooktimetotalktomydadwhohasdementiaandwasverythorough.
Efficiency.
Everyonereallyhelpfulandfriendlyandefficient
Shortnoticeappointmentgiven.Drhelpfulandpleasant.
Myfamilyhasreceivedexcellentcareforforty-fiveyearsfromthepracticeandit'spredecessor.
Thequalityofcarefromthissurgeryisoutstanding.
Althoughhadtowaitthreeweeksforanonurgentappointmentcheckinwassmooth.DrKangwasrunningabout10minsbehindbutthat'sfine.Havebeenapatientofthis
surgeryfor33yearsnow.Allverygood.
Helpful.
Ifanappointmentisneeded,itisoftentoofarintothefuturetobeofanyusebutfornonurgentthingsthatisgenerallyOK.
IamcurrentlyvisitingtheSurgeryatleastthreetimesweekly.Ifindthebothadminandmedicalstaffveryhelpfulandkindintheirdealingswithme.
Drtucker
TheexcellentservicewehavealwaysreceivedfromGrovelands,especiallyduringthelasttwoyears.DrMathurisnotonlyaverycaringdoctorbutalwayspreparedtolistento
whatyouhavetosay.ThankyouDrMathur.
MylovelyGP.Dr.Tucker
VerygoodpatientcarefromdoctorTucker
Theserviceformehasbeenquick,allthedoctorsveryattentive&e&sympathetictomyneeds....ifadoctorneedstocallmehe/shehashas
Theefficiencyofyourprocedures,andstaff
Ihavealwaysbeenhappywiththeserviceprovidedbythepractise.
I'vealwayshadagoodserviceatGrovelandsandfindtheDoctorsandstafftobeprofessional,helpfulandfriendly
Verygoodservice.Gooddoctors.Friendlystaff.
Ihavebeenwiththispracticesince1948andthedoctorsandstaffhavealwaystreatedmeinamostpersonalandkindway...Thankyouall
Thecaregivenbyallatthemedicalcentreisverygood
BecauseDrMorganreallylistenedtomeandhelpedmechaseforanappointmentwiththeRBH.
Quickefficientservice
DrTuckerisaverygoodatherjob
Veryquickandhelpfulvisit
Haven'tbeentherelongcamefromtilehurstmedicalcentrebutwhenIhavebeenthereverygoodtreatment
NotRecommended
45minuteslatetoappoiment
Passive
Yoursurveyisirritatingashell.Howmuchareyouchargingthepracticeforthisinfoatipn?Sadly,Ishallnotexpectananswerbecausethatdoesnotfityourbusinessdoesit.Stop
thesurveyandstoprippingoffthesurgery..Ttarv.raphaelvowles@yahoo.co.uktel:+447773910044
Toobusytodiscussthedetails.
OngoingissueIhavetoreacharesolutionisfrustrating