Solitaire Turbo™ User Guide Version 2.0 Copyright © 2003, Logicube, Inc. All rights reserved. The OmniClone 2u™ and associated software are copyrighted and registered in accordance with the laws and regulations of the State of California and the United States of America. IBM and OS/2 are registered trademarks of the International Business Machines Corporation. DOS, Windows, Windows NT, and Windows 95/98/2000/XP are registered trademarks of the Microsoft Corporation. All other brand and product names are trademarks of their respective owners Limitation of Liability Logicube will not be liable for any direct damage caused to customer, customer’s employees, or to any third party in connection with Logicube’s products or software. Logicube will not be liable beyond the duty to replace, repair or give credit for defective components, nor will such liability include special, incidental, or consequential damages, or damages arising out of an inability to utilize the products or software in excess of the amount paid by customer to Logicube for such product or software. Welcome to Logicube Congratulations on your purchase of the Solitaire Turbo™, a state-of-the-art IDE disk cloning and diagnostic tool from Logicube, Inc. The Solitaire Turbo offers professional-grade features not found anywhere else, yet is easy enough to be used by the novice. Its rugged design ensures that it will provide you with years of trouble free service. Logicube was founded in 1993 and is located in Chatsworth, California. A leader in the drive duplication business, we have built our reputation by combining advanced technology with the know-how of experienced engineering to create products unequaled in power, versatility and dependability. At Logicube, customer service is always the top priority. Our company's ever growing family of authorized dealers, international distributors and select manufacturer representatives is committed to your satisfaction. Contact US Headquarters: 9400 Lurline Ave., A-2 Chatsworth, CA 91311 Phone numbers: Inside U.S. (888) 494-8832 Outside U.S. (818) 700-8488 Fax: 818-700-8466 Websites: www.logicube.com www.logicubeforensics.com Logicube Sales Phone: 888-494-8832 Fax: 818-700-8466 [email protected] Logicube Technical Support Phone: 818-700-8488 ext. 3 [email protected] About This Manual About This Manual This manual is intended to provide you with an overall understanding of the features and operation of the Solitaire Turbo™. It is assumed that you have a general understanding of computers, both the software and hardware, and related terminology. A thorough understanding of hard drives and their operation is desirable. Attention Icons When you see this icon, take note! It indicates a cautionary warning that will help you prevent possible problems. We use this icon to highlight important and helpful information. Wherever you see this icon, you’ll find a useful tip or suggestion. About This Manual About The Solitaire Turbo . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Quick Start . . . . . . . . . . . . . . . . . . . . . . . 4 Quick Start Step-by-Step . . . . . . . . . . . . . . . . . . . . . . . . .4 Basic Operation . . . . . . . . . . . . . . . . . . . . 6 Powering Up The Solitaire Turbo™ . . . . . . . . . . . . . . . . .6 Connecting The Master and Target Drives . . . . . . . . . . .6 Connecting The Master Drive . . . . . . . . . . . . . . . . . . . . . .6 Connecting The Target Drive . . . . . . . . . . . . . . . . . . . . . .7 The User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 LCD Display . . . . . . . . . . . . . . . Navigation and Control Buttons . Indicator Lights . . . . . . . . . . . . . Alphanumeric Key Pad (optional) Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 . .8 . .9 . .9 . 10 Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . .10 Cloning . . . . . . . . . . . . . . . . . . . . . . . . . 12 Cloning Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Clever Clone™ (Default) . . . . . . . Clever Clone™ Step-by-Step . . . . . Selective Partitions™ . . . . . . . . . . Selective Partitions™ Step-by-Step Mirror Clone™ . . . . . . . . . . . . . . . Mirror Clone™ Step-by-Step . . . . . Master Manager™ . . . . . . . . . . . . Master Manager™ Step-by-Step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 . 13 . 13 . 14 . 15 . 16 . 16 . 17 Verify . . . . Direction . CHS Mode Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 . 20 . 20 . 21 Optional Preference Settings . . . . . . . . . . . . . . . . . . . .19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SID Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 OmniDiagnostics™ . . . . . . . . . . . . . . . . 24 Enabling OmniDiagnostics™ . . . . . . . . . . . . . . . . . . . . . . 24 OmniDiagnostics™ Features . . . . . . . . . . . . . . . . . . . .25 Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Drive Health Step-by-Step . . . . . . . . . . . . . . . . . . . . . . . 25 On Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 On Error Step-by-Step . . . . . . . . Scan Target . . . . . . . . . . . . . . . . Scan Target Step-by-Step . . . . . . Repair Target . . . . . . . . . . . . . . Repair Step-by-Step . . . . . . . . . . WipeClean™ Target . . . . . . . . . . WipeClean™ Target Step-by-Step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 26 27 27 27 28 29 Parallel Port Cloning . . . . . . . . . . . . . . .30 Parallel Port Cloning Step-by-Step . . . . . . . . . . . . . . . . . 30 Interface Adapters . . . . . . . . . . . . . . . . .32 USB Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 CloneCard Pro™ PCMCIA/CardBus Adapter . . . . . . . . . . 33 Updating The Software . . . . . . . . . . . . .35 Updating The Software Step-by-Step . . . . . . . . . . . . . . . 35 Updating via Ram Disk Step-by-Step . . . . . . . . . . . . . . . 36 About The Solitaire Turbo About The Solitaire Turbo The Logicube Solitaire Turbo™ duplicates or “clones” the contents of one hard drive onto another; a source drive, typically referred to as the Mas- ter1 and a destination drive known as the Target. It is capable of copying data from the Master to the Target at speeds of up to more than 1.8 GB/ min using a direct interface between the two drives. The unit also has the capability to clone data to/from a hard drive installed inside a PC using the built-in parallel port (cable and software included) or through the USB port using the optional Logicube USB Cloning Adapter. The optional Logicube CloneCard Pro™ provides high-speed access to laptop computer hard drives using a PCMCIA slot. The Solitaire™ Turbo has an intuitive user interface and powerful features that make hard drive cloning fast and easy. Logicube’s exclusive Clever Clone™ technology automatically supports all DOS, Windows 95/ 98/2000/ME/XP and Windows NT partitions while the advanced Mirror Clone™ mode can perform sector-by-sector copying for all partition types including Mac, Linux, Unix, Sun, and OS2. The optional OmniDiagnostics™ software adds additional features for finding and repairing hard drive data problems, recovering weak or bad data sectors, and securely erasing personal and confidential information. Features • Copies any IDE, EIDE or Ultra DMA Drive • Data transfer rates in excess of 1.8 GB/min (in UDMA mode) • Master and Target drives can be of different size, make and model • Master drive can contain up to 24 partitions • Automatically scales FAT16/32, NTFS 4.0/5.0/6.0, and Windows 2000/NT/ME/XP partitions • PC parallel port connectivity • USB and PCMCIA connectivity (optional) • Optional diagnostics software for drive scanning and repairing, data recovery, and Department of Defense (DoD) specification data wiping 1. The term Master as used does not refer to the master jumper setting on the hard drive. CHAPTER 1 Specifications Power Requirements: 90-230 47/63 Hz Power Consumption: 10W without drives Operating Temperature: 5 - 60°C Relative Humidity: 10% - 80% Net Weight: 15.6 oz. - 442 grams (without a drive installed) Dimensions: 5.5" W x 8" D x 1.5 - 2.4" H Agency Approvals: UL 1950, FCC Part 15 Class A, CE Diagrams: About The Solitaire Turbo System Components The complete Solitaire Turbo™ system includes the following: Note that the Solitaire Turbo™ system does not come configured with a Master hard drive. You may use the drive of your choice. The Solitaire Turbo™ An external power supply Two 80-conductor flat ribbon cables (5” and 9”) for connecting the Master and Target drives to the Solitaire Turbo One extra 5” 80-conductor flat ribbon test cable in a sealed bag. Please do not remove the test cable from the sealed bag unless requested to do so by Logicube tech support. Two PC-style accessory power cables (one shorter, one longer) for connecting the Master and Target drives to the Solitaire Turbo A 25-pin straight-through parallel cable for PC parallel port connectivity A floppy disk containing: • A backup copy of the software pre-installed on the Solitaire Turbo™ • The utility program update.exe used to upload software updates to the Solitaire Turbo™ • The utility program paralink.exe used to assist with cloning through the parallel port. A screwdriver and Mag-Lite® flashlight for opening and looking inside a PC A padded canvas carrying case It is recommended that you always use the canvas bag to store and carry the Solitaire Turbo™. This manual CHAPTER 2 Quick Start The purpose of this Quick Start chapter is to get you up and cloning as quickly as possible. If you feel comfortable with the basic operation of the Solitaire Turbo™, and wish to simply copy the entire contents of one drive to another, then this is a good place to start. If you have questions about using the Solitaire Turbo, or face a unique cloning situation such as needing to clone only one partition of a multipartition drive, we encourage you to read Chapter 3: Basic Operation and Chapter 4: Cloning before proceeding. Quick Start Step-by-Step 1. Open the Solitaire Turbo™ by pressing firmly on the two latches positioned near the bottom of the case and lifting. Inside you will see one 40-pin IDE-style connector and one 4-hole Molex power connector (see Chapter 1: About the Solitaire Turbo). 2. Plug the 5” data ribbon cable that came with your Solitaire Turbo™ into the IDE-style connector such that the edge with the red line is near the power connector. 3. Plug the short power cable into the 4-hole power receptacle. Be sure the retaining clip is properly aligned with the tab and clicked into place. 4. Place the hard drive that you wish to clone (also known as the Master drive) inside the case and connect it to the IDE and power cables. 5. Make sure that the Master drive is jumpered for master/single operation. (This refers to the physical jumper settings found on the hard drive, itself.) Refer to the drive manufacturer’s documentation for detailed information on jumper settings. 6. Tuck the cables into the gap between the drive and the back of the case and close it. Be sure that both latches have engaged completely. 7. Place the drive you wish to clone to (also known as the Target drive) onto a non-conductive or anti-static surface, or leave it mounted inside an open-cover PC. 8. Make sure that the Target drive is also jumpered for master/single operation. Quick Start 9. Located on the back panel of the Solitaire Turbo™ are one 40-pin IDE-style connector and one 4-hole Molex power connector. Plug the 9” data ribbon cable into the IDE-style connector such that the edge with the red line is near the power connector. 10. Plug the longer power cable into the 4-hole power receptacle. Be sure the retaining clip is properly aligned with the tab and clicked into place. 11. Connect the other ends of the ribbon and power cables to the Target drive. 12. Plug the external power supply into a compatible power outlet and then plug the power supply into the power port located on the righthand side of the Solitaire Turbo™ case (see Chapter 1: About the Solitaire Turbo). 13. In a few moments the main menu/splash screen will appear indicating the unit has finished booting and is ready for use. 14. Find the Start/Stop button located below the screen and press it twice. 15. The cloning operation now begins and the Status screen appears. Pressing the Start/Stop button during a cloning session will abort the operation. Note that the button may not respond immediately to the input. This is to avoid accidental interruption of the session. 16. The Solitaire Turbo will notify you when cloning has been completed. Press the Back button to return to the main menu. CHAPTER 3 Basic Operation Powering Up The Solitaire Turbo™ The Solitaire Turbo™ has no On/Off switch. To turn the unit on, plug the external power supply into a compatible power outlet and plug the other end into the power port located on the right-hand side of the Solitaire Turbo™ case (see Chapter 1: The Solitaire Turbo™). In a few moments the main menu/splash screen will appear indicating the unit has finished booting and is ready for use. To power-cycle the unit, simply unplug the power cable from the case, wait a couple of seconds and plug it back in. Connecting The Master and Target Drives The Solitaire Turbo™ supplies power to both the Master and Target drives. There is no need to connect an additional power source. The unit can supply up to 1.5A at 12V, and up to 1A at 5V to each drive. It is okay to connect and disconnect the Master or Target drives while the Solitaire Turbo™ is plugged in. The unit only provides power to the hard drives when it is actively accessing them such as during a cloning operation. Do not attempt to connect or disconnect drives during a cloning session or while the drives are being accessed. Connecting The Master Drive 1. 2. In most circumstances the Master drive is installed inside of the Solitaire Turbo™ case. To open the unit, press firmly on the two latches positioned near the bottom of the case (see Chapter 1: The Solitaire Turbo™) and lift. The latches are designed to prevent accidental opening. Inside you will see one 40-pin IDE-style connector and one 4hole Molex power connector (see Chapter 1: The Solitaire Turbo™). Plug the 5” data ribbon cable into the IDE-style connector such that the edge with the red line is near the power Basic Operation 3. 4. 5. 6. connector. Note also that one row of pins is keyed to ensure proper connection alignment. Plug the short power cable into the 4-hole power receptacle. Be sure the retaining clip is properly aligned with the tab and clicked into place. Place the Master drive inside the case and connect it to the ribbon cable, again making sure the pins are aligned correctly. Connect the power cable to the Master drive. Tuck the cables into the gap between the drive and the back of the case and the carefully close the case. Make sure that both latches engage completely. Connecting The Target Drive 1. 2. 3. 4. 5. In most circumstances the Target drive is externally connected to the Solitaire Turbo™. Place it a non-conductive or anti-static surface, or leave mounted inside an open-cover PC. Located on the back panel of the Solitaire Turbo™ is one 40-pin IDE-style connector and one 4-hole Molex power connector (see Chapter 1: The Solitaire Turbo™). Plug the 9” data ribbon cable into the IDE-style connector such that the edge with the red line is near the power connector. Note also that one row of pins is keyed to ensure proper connection alignment. Plug the longer power cable into the 4-hole power receptacle. Be sure the retaining clip is properly aligned with the tab and clicked into place. Connect the other end of the ribbon cable to the Target drive, again making sure the pins are aligned correctly. Connect the power cable to the Target drive. Make sure that both the Master and the Target drives are jumpered for master/single operation. This refers to the physical jumper settings found on the hard drive, itself. Most drives will use one jumper in the master/single position. Known exceptions to this are Western Digital drives, which need to have all jumpers removed, and IBM Deskstar drives, which require 2 jumpers in the “Drive 0” position. 2.5” laptop drives have jumper settings set internally. Logicube’s 2.5” drive adapters will automatically set these to single master operation. Refer to the hard drive manufacturer’s documentation for detailed information on jumper settings. CHAPTER 3 The supplied ribbon cables are not standard IDE cables like the ones found in a PC. Do not attempt to use these cables in a PC or use standard IDE cables with the Solitaire Turbo™. Although damage to the drive is unlikely, the device will not function. Logicube sells 18” long IDE and power cables. They can be used to access a drive that is still in a PC chassis. The User Interface The user interface (UI) is designed with the professional in mind. It is fast, responsive and to the point. This means very few steps are needed to achieve a desired action, and few “Are you sure?” messages flash on the screen. Below we briefly describe each element of the UI and what its function is. (See the Solitaire Turbo™ diagrams on page 2.) LCD Display The Solitaire Turbo™ utilizes a backlit LCD display for easy readability. It provides information and allows for selection of the different menu options for operating the unit. Menu options can be navigated and selected using the buttons of the main keypad. Navigation and Control Buttons The up arrow and down arrow buttons are used for scrolling through menu options and information when the amount to display exceeds the screen size. Graphical arrows will appear on the left side of the display to indicate when scrolling is available. Pressing the START/STOP button twice at any time will start a clone operation using the current preference settings. A single press will bring you to a preview screen where you can check the current settings and then decide whether to press it again to start the cloning process. If the current settings need to be modified, press the BACK button to return to the main menu and then press SET. Pressing the START/STOP button during the cloning process will abort the operation. Basic Operation This button can be used at any time to provide context sensitive help for the current screen. When the item selection cursor is displayed, pressing the help button will retrieve information specifically for the item to which it is pointing. Pressing the SET button will bring you to the Settings screen where you can change copy modes and other preferences. The role of the SELECT button changes depending upon the function label that appears on the screen just above it. When no label is present, the SELECT button is used to select a specific menu option (e.g. a drive partition for cloning), toggle between multiple options or to enter a sub-menu. Like the SELECT button, the role of the BACK button changes depending upon the function label that appears just above it on the screen. When no label is present, the BACK button is used to move “up” in the menu system or cancel out of the current screen. Indicator Lights The POWER indicator light remains on while the Solitaire Turbo™ is receiving power. The STATUS indicator is lit during cloning operations and any operation that accesses the Master or Target drive. The STATUS light will flash as data is transferred from one drive to the other. The ERROR light will come on if a problem is encountered during cloning or any other operation. If this occurs, check the screen for an error message and instructions on what to do next. The Troubleshooting and FAQ sections of this manual may provide additional helpful information. If you are unable to correct the problem, please contact Logicube Technical Support for further assistance. CHAPTER 3 Alphanumeric Key Pad (optional) While all cloning and diagnostic operations can be performed using the navigation and control buttons, the optional alphanumeric keypad provides additional functionality. In Mirror Clone™ mode, it can be used to adjust in 1% increments the percentage of the Master drive you wish to clone. With it, you can also use the Solitaire Turbo™ to rename Master drive partition volume labels in Selective Partitions™ and Master Manager™ cloning modes. If you would like to upgrade your Solitaire Turbo™ unit with an alphanumeric keypad, contact Logicube for more information. Main Menu Screen The main menu screen appears when the Solitaire Turbo™ is first powered up. It displays the Solitaire Turbo™ and two menu options: About and Drives. Selecting About (by pressing the Back button) will display the serial number of your unit along with the software and firmware versions it currently has loaded. In addition, the About screen lists all the options currently enabled on your unit, and provides contact information for Logicube. To return to the main menu, simply press the Back button at any time. When choosing the Drives menu option (by pressing the Select button), the Solitaire Turbo™ will ask you to select either the Master or Target drive. The unit will access the drive you select and report back the drive’s model number, capacity, geometry and other information. If you scroll to the end of the drive information list, you may choose the <See more> option. This will display all the current partitions located on that drive. To return to the main menu, you may select <Done>, or press the back button at any time. Care and Maintenance The Solitaire Turbo™ is designed to be durable and maintenance free. By following some basic guidelines your unit will provide you with years of trouble-free service: Basic Operation • Avoid dropping the Solitaire Turbo™ or subjecting it to sharp jolts. When in use, hold the unit in a steady position or place it on a flat surface. • Keep the unit dry. If you need to clean your Solitaire Turbo™, use a lightly damp, lint free cloth. Avoid using soap or other cleaning agents particularly those containing bleach, ammonia, alcohol or other harsh chemicals. • When not in use, keep the Solitaire Turbo™ in its carrying case. Do not attempt to service the Solitaire Turbo™! Doing so may void the warranty. If your unit requires service, please contact Logicube Technical Support for assistance. CHAPTER 4 Cloning The Solitaire Turbo™ provides several different modes of operation for cloning virtually any hard drive quickly and effectively. Here we will discuss the most frequently used cloning modes, and provide step-by-step instructions for each. We will also cover each of the other optional preference settings found under the Settings menu, and explain what they do and when to use them. At the end of the chapter will be a special discussion on dealing with SID (Security Identification) issues under the Windows NT, Windows 2000 and Windows XP operating systems. Note that each time the Solitaire Turbo™ is powered off the cloning mode and preference settings are returned to their factory defaults. Cloning Modes A cloning session can be initiated at any time from any screen by pressing the Start/Stop button twice. Your currently selected mode and preference settings will be used. This is particularly useful when needing to copy the Master to more than one Target drive. Pressing the Start/Stop button during a cloning session will abort the operation. Note that the button may not respond immediately to the input. This is to avoid accidental interruption of the session. Drive partition labels must be 11 characters or less. Clever Clone™ (Default) This is the default operating mode and is recommended for cloning drives containing FAT16, FAT32 and NTFS partitions. It clones all partitions on the Master drive to the Target drive, automatically deciding the fastest method possible for each partition found. Cloning Clever Clone™ automatically scales all FAT16, FAT32 and NTFS partitions to fill the Target drive in its entirety, and makes all the necessary adjustments to ensure a valid and bootable Target drive. When Clever Clone™ scales down an NTFS partition, it can only scale it to 55% of the original size. For example, a 20 GB partition could only be scaled down to about 11 GB. The reason is that NTFS partitions keep vital information in the Volume Bitmap. This information is stored halfway through the partition and is immovable, so Clever Clone™ cannot scale down beyond this point. Clever Clone™ Step-by-Step 1. 2. From anywhere in the menu system, press the Set button to enter the Settings menu. Scroll through the optional preferences – Verify, Direction, CHS Mode, and Speed - and modify them as needed using the Select button to toggle between the different settings for each. See the Optional Preference Settings section of this chapter for more information on these preference settings. 3. 4. 5. 6. Locate “Mode” in the Settings menu and press the Select button. The Mode menu screen appears. Locate “Clever” (short for Clever Clone™) in the Mode menu and press the Select button. This will select Clever Clone™ mode and return you to the Settings screen. Press the Start/Stop button twice for cloning to begin. The Status screen will appear. The Solitaire Turbo will notify you when cloning has been completed. Press the Back button to return to the main menu. Selective Partitions™ Selective Partitions™ is the most elaborate and most flexible cloning mode. It provides the highest level of control over the cloning process, allowing you to individually select one or multiple Master drive partitions. It also allows you to choose a unique copy method for each. Note that not all copy methods are available for all partition types. Clever Clone™ (Default) – Lets the Solitaire Turbo determine the best (and usually fastest) way to clone the selected partition. It works with all FAT16, FAT32 and NTFS partitions. CHAPTER 4 Defragment – Using an advanced defragmentation algorithm, this copy method creates a Target partition with contiguous files and no gaps. Works with all FAT16 and FAT32 partitions. Note that the Solitaire Turbo™ will resort to the defragmentation method if the given partition is FAT16 and a cluster size change is required to create a valid Target partition. Defragmentation is a slow process. In cases where multiple copies of the Master drive will be made, it is recommended that you defragment it using a PC and then place it in the Solitaire Turbo™ for cloning. Partition Mirror – This setting streams over the full contents of the selected partition without allowing any partition scaling. (Do not confuse this copying method with Mirror Clone mode, which mirrors the entire Master drive.) Partition Mirror is available for any partition type, and is the only method available to unrecognized partitions. Only use Partition Mirror for FAT16 and FAT32 partitions if the Clever Clone™ or Defragment methods fail due to inconsistencies between drive structures. Convert FAT16 to FAT32 – Will convert the selected partition from FAT16 to FAT32 format on the fly. This mode is available for FAT16 partitions only. Use only when the given partition is to be used with Windows 98/ME or Windows 2000. The 4.00.950 and 4.00.950a versions of Windows 95, Windows NT 3.x and 4.0, and all versions of MS-DOS are incompatible with FAT32 partitions. Selective Partitions™ Step-by-Step 1. 2. From anywhere in the menu system, press the Set button to enter the Settings menu. Scroll through the optional preferences – Verify, Direction, CHS Mode, and Speed - and alter them as needed using the Select button to toggle between the different settings for each. Cloning See the Optional Preference Settings section of this chapter for more information on these preference settings. 3. 4. Locate “Mode” in the Settings menu and press the Select button. The Mode menu screen appears. Scroll to the “Selective” menu option and press Select. After a few seconds the Solitaire Turbo™ will display a list of all the partitions found on the Master drive. Note that to the right of each partition name, you will see a twocharacter designator for the partition type: 16 - FAT16 partition 32 - FAT32 partition NT - NTFS partition CQ - Compaq partition DE - Dell maintenance partition ?? - Unknown partition 5. Choose a partition to clone and use the Select button to toggle between the different copying methods available for it – Clever Clone™, Defragment, Mirror and Convert to FAT32. Repeat for each partition you wish to clone. Note that if no copy method is selected, the partition will not be cloned. 6. If your Solitaire Turbo™ is equipped with the optional alphanumeric keypad, you can change the name of a chosen partition by pressing the Set button, entering the new label and then pressing Select. A partition label can be a maximum of 11 characters long. No spaces are allowed. 7. 8. Press the Start/Stop button twice to start cloning. The status screen will appear and cloning will begin. The Solitaire Turbo will notify you when cloning has been completed. Press the Back button to return to the main menu. Mirror Clone™ This cloning mode makes a direct, physical copy of the Master drive. It does not adjust any values or perform any translation from drive to CHAPTER 4 drive. It simply copies whatever percentage of the Master drive you designate. This mode is only recommended when Clever Clone™ is unable to copy the drive and then only between drives of similar geometry. 100% (Default) – The cloning mode menu will indicate the percentage of the Master drive that Mirror Clone™ will copy to the Target. This can be adjusted in increments of 5% using the UP and DOWN arrows, and in increments of 1% using the alphanumeric keypad. The percentage of the Master drive to be mirrored is calculated starting from the first physical sector. Mirror Clone™ Step-by-Step 1. 2. From anywhere in the menu system, press the Set button to enter the Settings menu. Scroll through the optional preferences – Verify, Direction, CHS Mode, and Speed - and alter them as needed using the Select button to toggle between the different settings for each. See the Optional Preference Settings section of this chapter for more information on these preference settings. 3. 4. 5. 6. 7. Locate “Mode” in the Settings menu and press the Select button. The Mode menu screen appears. Scroll to the “100%” menu option and press Select. This will select Mirror Clone™ mode. A screen appears asking you what percentage of the Master drive to clone. Use the Up/Down scroll arrows to adjust this value in increments of 5%. You can also use the alphanumeric keypad to enter any value between 1% and 100% (no decimal places). Press the Start/Stop button twice for cloning to begin. The Status screen will appear. The Solitaire Turbo will notify you when cloning has been completed. Press the Back button to return to the main menu. Master Manager™ This is a special cloning mode that assists in the creation of Master drives. It lets the user choose exactly one partition at a time from the Target drive and clone it back to the Master. Cloning Master Manager™ mode is useful in the creation of a multi-partition Master drive. Many MIS technicians prefer to store multiple partitions (e.g. one for accounting, one for marketing, etc.) on a single Master drive. When a new PC is to be configured or a drive crash occurs, all the technician needs to do is select that partition and clone it. The Master Manager™ mode is also useful for creating backups of drive partitions containing important data. The Solitaire Turbo can hold up to 24 partitions on one Master drive. Drives up to 160 GB in capacity have been successfully tested with the Master Manager™ mode. To create a Master drive using Master Manager, you must start with an unformatted drive. (Use WipeClean™, FDISK or a third party tool to erase the intended drive.) When running Master Manager™, you will be prompted to select a single partition from the Target drive. You will then be prompted to either append the Target partition at the first available space on the Master, or select an existing partition on the Master drive and have it overwritten. When you choose to add a partition to the Master drive, Master Manager will create the new partition just slightly larger than needed. Use Master Manager™ mode carefully as it will alter the Master drive. If you choose an existing MASTER drive partition to be overwritten, all data in that partition will be destroyed and replaced with the contents of the Target drive partition. Existing Master drive partitions that are too small to hold the amount of data selected from the Target drive will not appear on the LCD display. After using Master Manager™, it is recommended that you select the Drives option from the main menu screen to display a complete list of partitions on the Master drive. Master Manager™ Step-by-Step 1. 2. From anywhere in the menu system, press the Set button to enter the Settings menu. Scroll through the optional preferences – Verify, CHS Mode, and Speed - and alter them as needed using the Select button to toggle between the different settings for each. (Note that the Direc- CHAPTER 4 tion preference is not applicable when operating in Master Manager™ mode.) See the Optional Preference Settings section of this chapter for more information on these preference settings. 3. 4. 5. Locate “Mode” in the Settings menu and press the Select button. The Mode menu screen appears. Locate the “Master Manager” menu option and press Select. This will select Master Manager™ mode and return you to the Settings screen. Press the Start/Stop button twice. After a few seconds the Solitaire Turbo™ will display a list of all partitions on the Target drive. Note that to the right of each partition name, you will see a twocharacter designator for the partition type: 16 - FAT16 partition 32 - FAT32 partition NT - NTFS partition CQ - Compaq partition DE - Dell maintenance partition ?? - Unknown partition 6. Choose a partition to clone and use the Select button to toggle between the different copying methods available for it – Clever Clone™, Defragment, Mirror and Convert to FAT32. Repeat for each partition you wish to clone. Note that if no copy method is selected, the partition will not be cloned. Refer to the Selective Partitions™ section of this chapter for more information on these copying methods. 7. If your Solitaire Turbo™ is equipped with the optional alphanumeric keypad, you can change the name of a chosen partition by pressing the Set button, entering the new label and then pressing Select. A partition label can be a maximum of 11 characters long. No spaces are allowed. 8. Press the Start/Stop button. After a few seconds the Solitaire Turbo will display a list of all Master partitions (if any) that are large enough to hold the data to be cloned from the Target drive. Cloning 9. Choose the Master partition you wish to overwrite, or scroll down and place the cursor next to the “Add Partition” option. Press the Select button. 10. Press the Start/Stop button. A message will appear warning you that continuing will overwrite data on your Master drive. If you are prepared to continue, choose “<Yes>”. (If you wish to abort the operation, choose “<No>”.) 11. The status screen will appear and cloning will begin. 12. The Solitaire Turbo will notify you when cloning has been completed. Press the Back button to return to the main menu. DELL Optiplex computers have a unique partition table that consists of a hidden “DELL Utility” partition in addition to the boot partition. This setup will work with Master Manager mode, but only in the following way: 1. 2. 3. When building a DELL Optiplex-compatible Master drive using Master Manager, the first partition on that drive should be a single Dell Utility partition. Every partition after that can be a normal, bootable partition. They can even come from different Optiplex PC’s as the Dell Utility partition is the same from drive to drive. Once the Master drive is built, you can then use Selective Partitions to clone it to other DELL Optiplex computers by selecting the Dell Utility partition along with the desired boot partition. Optional Preference Settings In addition the different cloning modes, there are preference settings that can be used to adjust the behavior of the cloning operation. Each of these preference settings is accessible through the Settings menu, which can viewed at any time from anywhere in the menu system by pressing the Set button. Not all preference settings are available in every cloning mode. Verify The Verify preference allows you to choose whether the Solitaire Turbo™ verifies the data copied to the Target drive. With Verify activated, data written to the Target is read back sector by sector and compared against the original data on the Master. If a bad sector of data is detected, the cloning process is aborted. CHAPTER 4 None (Default) - No data verification is performed. Some - Only the first 1% of the data sectors are verified. This is faster but less thorough than using the All setting. All - Every data sector on the Target drive to which data has been written is checked. The Verify setting is applicable to non-UDMA drives only. UDMA drives automatically perform CRC-16 data read and write verification, as well as on-the-fly bad sector detection and re-allocation. Logicube strongly recommends not using a hard drive that has been shown to have bad sectors as new defects are likely to develop. Direction The Direction preference setting allows you to switch the cloning direction between the Master and Target drives. Switching the cloning direction, the direction in which data is copied, is particularly useful when you need to backup a hard drive located inside a PC. “M -> T” (Default) – Master to Target. In this setting, data will be copied from the Master (internal) drive to the Target (external) drive. “T -> M” – Target to Master. Copies data from the Target (external) drive to the Master (internal) drive. Use this feature with care as your Master hard drive can be overwritten and all the original data on it will be lost! CHS Mode CHS Mode sets the geometry (cylinder, head and sector) translation used on the Target drive. CHS information is stored in the partition table of the hard drive and is used by the BIOS to determine from which partition to boot. The correct setting will depend upon the capacity of the Target drive and on the BIOS of the PC in which it will be used. Check with the hard drive and PC manufacturer to determine which CHS mode is best Cloning as different BIOS systems use different translation methods for large (over 528 MB) capacity drives. Following are the CHS modes supported by the Solitaire Turbo: LBA (Default) – This CHS Mode will work for most hard drive and PC combinations and should be used unless otherwise indicated. Large – Also known as Extended CHS (ECHS) mode. It is used on all Compaq and Samsung computers, some IBM PC’s, IBM Thinkpad laptops, some newer Dell laptops, and possibly other computers. Also, whenever a Phoenix BIOS version 4.0 or earlier is encountered, Large should be the setting of choice. LBA 8.5 and Large 8.5 – These settings force all partitions to remain below the 8 GB mark. This is useful with Legacy motherboards that cannot support drives larger that 8.5 GB. LBA-1, LBA-2, Large-1 and Large-2 – These settings instruct the Solitaire Turbo™ to “shave off” one or two cylinders from the total drive size when constructing the Target partition tables. It is important to leave this space empty for all Windows 2000 and Windows XP installations since those operating systems use it to store certain tables required for Active Directory and possibly also for Dynamic Partitioning. Most of the time, blocking out one cylinder is enough but two may need to be blocked out to achieve good results. While Microsoft documentation does not provide information on the exact use of this unpartitioned space, it is known that Windows 2000 and Windows XP drives will crash during boot if the space is not made available. Speed If needed, this preference setting allows you to adjust the data transfer rate of your Solitaire Turbo™ to match the capability of the Master and/or Target. The best setting will depend upon the type, speed and age of the drives. Listed from fastest to slowest, here are the available Speed settings: CHAPTER 4 UDMA-2 (Default) - Attempts to optimize the UDMA transfer speed automatically. Works for most drives. Peak transfer rate of 16.6 MB/ sec. UDMA-1 – Peak transfer rate of 25 MB/sec. UDMA-0 – Peak transfer rate of 16.7 MB/sec. PIO-AUTO – Attempts to optimize the PIO transfer speed automatically. Peak transfer rate of 8.3 MB/sec. PIO-MEDIUM – Peak transfer rate of 5.2 MB/sec. PIO-SLOW – Peak transfer rate of 3.3 MB/sec. Some older drives do not behave well at high transfer speeds and can hang during a cloning operation. If this occurs, we recommend changing the Speed setting to PIO-Slow or PIO-Medium and trying the operation again. This usually solves the problem at the expense of a lower transfer rate. It has been found that some IBM/Hitachi Travelstar drives will not clone properly at higher speeds. Whenever one of these drives is encountered, the Speed preference should be set to PIO-Medium or even PIO-Slow. In Master Manager mode, Seagate Barracuda ATA IV drives will only work with the Speed preference set to PIO-Auto or slower. The drives can use the UDMA speed setting in any other cloning mode. SID Issues The Windows NT, Windows 2000 (previously known as NT 5.0) and Windows XP operating systems attach a SID (Security Identification) number to all files and directories on the hard drive for security and authentication purposes. The same SID numbers are found in the system registry in various locations. When such drives are cloned, the SID numbers get copied without change. If the Target drive participates in the same network as the Master, there will be a security breach, which will cause undesirable network behavior. To avoid this issue with Windows NT and Windows 2000, we recommend a freeware SID changer called NewSID. The latest version can be downloaded at www.sysinternals.com. Logicube is in no way associated with Cloning SysInternals and cannot offer any technical support for the SID changer. Other commercial SID changers can be found at major software outlets. For Windows XP, you must use Microsoft’s Sysprep utility, which is available as a free download from the Microsoft website at www.microsoft.com. Install the SID utility on the Master drive prior to cloning. That way, every cloned Target will have immediate access to it. NewSID can even be configured to run when the Target drive is first booted! CHAPTER 5 OmniDiagnostics™ The Solitaire Turbo™ has optional software packages that are not part of the standard unit. One example is OmniDiagnostics™, a set of features that aid in the recovery and repair of drives with bad or weak data sectors, and in the secure erasure of sensitive data. Below are step-by-step instructions for enabling OmniDiagnostics™, and an overview and step-by-step instructions for using each of its features. Enabling OmniDiagnostics™ All optional software packages are already inside your Solitaire Turbo™ (and are automatically updated when you install a newer software version), but you need to purchase an option and have it enabled in order to use it. To enable OmniDiagnostics™ on your Solitaire Turbo™, contact Logicube to purchase a license key that is unique to your unit. Once you have obtained the license key, follow these steps to enter it: 1. 2. 3. 4. 5. From anywhere in the menu system, press the Set button to enter the Settings menu. Scroll to the “Enable Option” menu item and press the Select button. Enter the OmniDiagnostics™ activation code you received from Logicube. If all symbols have been entered correctly, the Solitaire Turbo will reboot to the main menu. To verify that OmniDiagnostics™ has been activated, select About (press the Back button) from the main menu. You will now see OmniDiagnostics™ listed as an installed option. Once enabled, an optional software package is permanently enabled. The license key will not have to be entered again. Also, when all available options have been enabled, the “Enable Option” setting will disappear from the Settings menu. OmniDiagnostics™ OmniDiagnostics™ Features Drive Health Drive Health provides extended information about Master or Target drive parameters. Currently we display the drive’s RPM, seek time and S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) status if it is supported. Drive Health Step-by-Step 1. 2. 3. 4. 5. From the Solitaire Turbo™ main menu screen, select the <Drive> menu option by pressing the Select button. Select the drive you wish to access, the Master (press the Back button) or the Target (press the Select button). The Solitaire Turbo will now access the drive you select. After a few moments, it will display the Drive Health information for that drive. Use the Up and Down scroll arrows to view all the information. When you are finished, you may press the Back button to return to the main menu. On Error When OmniDiagnostics™ is enabled the On Error preference setting is added to the Settings menu. It is used to determine how the Solitaire Turbo™ will respond if a bad sector is encountered on the Master drive during cloning. There are four options: Skip (Default) - The Solitaire Turbo™ will skip the bad sector and continue the cloning operation. The Skip setting is recommended only when cloning noncritical information, or when the Retry and Recover options have failed. Data from a skipped sector will not be transferred to the Target drive. This could result in an incomplete and unusable cloned file, application or partition. Abort - Will immediately halt the cloning operation if a bad sector is detected on the Master drive during any cloning session. Retry - The Solitaire Turbo™ will make several attempts to read data from the damaged sector. If still unsuccessful, the cloning operation will be aborted. CHAPTER 5 Recover - Attempts to reconstruct as much data as possible from a bad sector using a sophisticated recovery algorithm. Please note that this process can take a long time. On Error Step-by-Step 1. 2. 3. 4. 5. 6. From anywhere in the menu system, press the Set button to enter the Settings menu. In the Settings menu, locate the “On Error” preference setting. Use the Select button to toggle between the different On Error setting options. Modify the other Setting preferences – Mode, Verify, Direction, CHS Mode, and Speed - as needed. Press the Start/Stop button twice. The cloning operation will begin and a status screen will appear. The Solitaire Turbo™ will notify you when cloning is complete. Press the Back button to return to the main menu. Scan Target Scan Target mode scans the Target drive for weak and bad data sectors. It uses the Read-Verify command of the ATA specification to detect bad or weak spots on the Target drive. When a suspect area of the drive is detected, a sector-by-sector analysis is performed. If a given sector is read incorrectly one or more times out of 10 tries, it is considered to be weak. If it is read incorrectly 10 times out of 10, it is considered to be bad. Any drive that shows weak sectors should be returned to the manufacturer or retired due to the higher risk of potential data loss. It is recommended to use Scan Target on older drives prior to cloning, or on any drive that may have suspected problems. Note that most new hard drives compensate for bad and weak sectors with automatic sector reallocation. Consequently, they will rarely exhibit a bad sector when scanned. Check with the manufacturer to see if your drive supports this feature. When using Scan Target mode there are two levels of scanning speed to choose from: OmniDiagnostics™ Fast (Default) – This is the fastest. Thorough – This is the most thorough. The Thorough operation writes patterns to some sectors, which can cause data corruption. Use this setting only when data loss is not an issue. Scan Target Step-by-Step 1. 2. 3. 4. 5. 6. 7. From anywhere in the menu system, press the Set button to enter the Settings menu. In the Settings menu, locate “Mode” and press the Select button. The Mode menu screen appears. Scroll through the Mode menu, locate the entry for Scan Target and press the Select button. This will select Scan Target mode and return you to the Settings screen. In the Settings menu you will now see a preference setting for the scanning speed. Use the select button to toggle between the settings of Fast and Thorough. Press the Start/Stop button twice to begin scanning. A status screen will appear. When finished, the Solitaire Turbo™ will notify you and provide a summary report on screen. After reviewing the summary, press the Back button to return to the main menu Repair Target Repair Target mode scans the Target drive using a Logicube exclusive algorithm in an attempt to repair all weak and bad sectors encountered. Please note that this process can take a long time. The Repair Target operation directly manipulates the contents of the Target drive with no effort being made to retain the original data. Repair Step-by-Step 1. 2. From anywhere in the menu system, press the Set button to enter the Settings menu. In the Settings menu, locate “Mode” and press the Select button. The Mode menu screen appears. CHAPTER 5 3. 4. 5. 6. 7. 8. Scroll through the Mode menu, locate the entry for Repair Target and press the Select button. This will select Repair Target mode and return you to the Settings screen. Press the Start/Stop button twice. A message will appear stating that portions of your Target drive will be overwritten. If you are prepared to continue, choose “<Yes>”. (If you wish to abort the operation, choose “<No>”.) The Repair Target operation will begin and a status screen will appear. When finished, the Solitaire Turbo™ will notify you and provide a summary report on screen. After reviewing the summary, press the Back button to return to the main menu. WipeClean™ Target The WipeClean™ Target mode erases all data on the Target drive. This may be required when discarding drives that contain sensitive information to which you do not want others to have access, e.g. financial information, trade secrets, etc. WipeClean™ writes a pattern over the whole Target drive 2*n+1 times, where n is the selected number of iterations of all 0’s and all 1’s. The last pass then writes random values to every byte of the drive. For example, if you set the number of iterations (the value of n in the above formula) to 1, WipeClean™ will perform a total of three passes, first writing all 0’s then again writing all 1’s. Then one more pass will be made this time writing random values. By default, WipeClean™ is set to erase data according to Department of Defense (DoD) specification M-5220. Set the number of passes to 0 for a single pass of the chosen pattern. This method is acceptable for quickly wiping a drive where removal of sensitive information is not an issue. The following settings are used in configuring WipeClean™ Target mode: Passes – Determines how many iterations of all 0’s and all 1’s are performed. The default is 1 for compliance with DoD M-5220. OmniDiagnostics™ Value – Select the value to be written on the last pass. The options are 0xf6, 0x00, 0xff, and Random (DoD default). (The Random setting will fill the Target drive with a pseudo random pattern.) Master Required – Select “Yes” (default) if a Master drive is present, otherwise select “No”. Although only the Target drive is erased, the Solitaire Turbo reaches its top speed if a Master drive is present. WipeClean™ Target Step-by-Step 1. 2. 3. 4. 5. 6. 7. 8. 9. From anywhere in the menu system, press the Set button to enter the Settings menu. In the Settings menu, locate “Mode” and press the Select button. The Mode menu screen appears. Scroll through the Mode menu, locate the WipeClean™ Target entry and press the Select button. This will select WipeClean™ mode and return you to the Settings screen. In the Settings menu you will now see preference settings for Passes, Value and Master Required. Adjust these as needed using the Select button to toggle through the options for each. A message will appear stating that portions of your Target drive will be overwritten. If you are prepared to continue, choose “<Yes>”. (If you wish to abort the operation, choose “<No>”.) Press the Start/Stop button twice. A message will appear stating that you are about to erase the Target. If you are prepared to continue, choose “<Yes>”. (If you wish to abort the operation, choose “<No>”.) The WipeClean™ Target operation will begin and a status screen will appear. The Solitaire Turbo™ will notify you when erasing is complete. Press the Back button to return to the main menu. CHAPTER 6 Parallel Port Cloning An advanced feature of the Solitaire Turbo™ is its ability to clone to and from a Target drive installed inside a PC using a parallel port connection. Cloning via the parallel port is a slow operation and is recommended only in cases where a drive is physically inaccessible. Cloning speed will average between 15 – 20 MB/ min. Parallel Port Cloning Step-by-Step 1. 2. 3. Prepare an MS-DOS boot disk (any version will do) by inserting a blank floppy disk into the Target PC floppy disk drive and then from a DOS prompt entering the command C:>sys a:. The PC will proceed to copy all the necessary boot files to the floppy disk. On the floppy disk included with your Solitaire Turbo system, you will find an application called paralink.exe. Copy the file onto the MS-DOS boot disk created in step 2. Boot the Target PC using the MS-DOS boot disk and run paralink.exe. The PC is now listening for commands issued on the parallel port from the Solitaire Turbo™. The parallel port must be set to EPP 1.9 (Enhanced Parallel Port version 1.9) or Bi-Directional. These settings are accessible through the computer’s BIOS setup screen, which can typically be accessed by holding down either the F2 or Delete key during boot up. (Consult the PC manufacturer for more information). A PC that does not support one of these modes cannot be used with paralink.exe. If the Bi-Directional setting is used, Paralink must be started from the DOS prompt by typing “paralink bidi”. 4. Connect your Solitaire Turbo™ to the Target PC with the parallel port cable included with the Solitaire Turbo™ system. Use only the supplied cable. Other cables may not have the quality or the correct wiring to ensure proper data transfer. Parallel Port Cloning Be sure that no Target drive is connected to the IDE port of the Solitaire Turbo™. 5. 6. 7. Power up the Solitaire Turbo™. Setup and begin the cloning session as you normally would. The Solitaire Turbo™ will automatically direct all commands and transfers through the parallel port. A status screen appearing on the PC will show the progress of the cloning operation. Pressing any key on the PC will abort paralink and stop the cloning session. 8. When cloning is complete, close the paralink application, power off the Solitaire Turbo™ and disconnect it from the PC. CHAPTER 7 Interface Adapters To further enhance the versatility of the Solitaire Turbo, Logicube offers two optional interface adapters that may be purchased separately. The USB Adapter and the CloneCard Pro™ PCMCIA/CardBus adapter enable you to perform high-speed cloning to and from a Target drive installed inside a desktop or laptop PC without having to physically access it. Below is a brief description of the features and benefits of the USB Adapter and the CloneCard Pro™. Complete step-by-step installation and operation instructions are included with each product. For additional product information, visit the Logicube website at www.logicube.com or contact Logicube Customer Support at [email protected]. USB Adapter The Logicube USB Adapter for the Solitaire Turbo™ provides cloning access to a Target drive installed in a PC or laptop using the USB (1.1 or 2.0) port of the computer. In addition, when connected to a PC running Windows, the Master drive will appear under Windows Explorer as an additional computer drive. This allows you to: • Access, add or remove files using Windows Explorer • Reformat and defragment the Master drive using any standard Windows hard drive tool • Resize, reorder, add or delete partitions on the Master drive using Partition Magic or similar utility • Backup the contents of any Master drive partition using Microsoft Backup or other backup utility • Back up files or directories to the Master drive from the PC using Windows Explorer Connected to a USB 1.0 port, the Solitaire Turbo™ can transfer data at up to 70 MB/min. When connected to a USB 2.0 port, it is capable of cloning speeds of up to 1 GB/min. Interface Adapters Minimum requirements for using the USB Adapter: • Your Logicube Solitaire Turbo™ • A 586 Pentium (or equivalent) PC with a USB (1.x or 2.0) port and a floppy drive • Microsoft Windows 98/98SE/ME/2000/XP operating system (for Master drive management) The USB Adapter will not work with the standard Logicube Solitaire (non Turbo version) Echo, OmniClone, SF-5000, Solitaire Forensic or any 3rd party product. CloneCard Pro™ PCMCIA/CardBus Adapter The CloneCard Pro™ is an intelligent PCMCIA adapter for the Solitaire Turbo™ that has been designed to provide fast cloning access to drives installed inside a laptop PC. It is designed to operate in both PCMCIA (16-bit) and CARDBUS (32-bit) slots. When the BIOS of the laptop supports UDMA transfers, the Solitaire Turbo™ can reach cloning speeds of up to 175 MB/min. CHAPTER 7 Minimum requirements for using the CloneCard Pro™: • Your Logicube Solitaire Turbo™ • A x86 compatible laptop PC with a PCMCIA (16-bit) or CARDBUS (32-bit) slot • MS-DOS compatible or Microsoft Windows 98/98SE/ME/ 2000/XP operating system List of supported PCMCIA and CARBUS chip-sets: • • • • • • • Ricoh Texas Instruments Sony Databook Cirrus Logic Intel Toshiba Updating The Software Updating The Software Logicube will, from time to time, release new versions of the embedded operating software for the Solitaire Turbo™. These updates provide new enhancements and additional features for your unit. New versions of software are available for download from the Product Support area of the Logicube website (www.logicube.com). The software update file is always named “soli.h86”. You can tell which software version is currently installed on your Solitaire Turbo™ by selecting the About option at the main menu screen. For Windows NT, Windows 2000 and Windows XP, Logicube recommends running the update from a RAM disk. See the next section, Updating via Ram Disk Step-by-Step, for instructions. Updating The Software Step-by-Step 1. Connect your Solitaire Turbo™ to a PC using the parallel port cable included with the Solitaire Turbo™ system. It is recommended that you use the supplied cable. Other cables may not have the quality or the correct wiring to ensure proper data transfer. 2. 3. 4. 5. Make sure the PC parallel port is set to EPP 1.9 (Enhanced Parallel Port version 1.9) or Bi-Directional. These settings are accessible through the computer’s BIOS setup screen, which can typically be accessed by holding down either the F2 or Delete key during boot up. (Consult the PC manufacturer for more information.) Boot the PC into MS-DOS or open a DOS window under Windows 95/98, making sure that the DOS Window is set to Full Screen. Insert the floppy disk included with your Solitaire Turbo™ system. On it, you will find two important files: update.exe and loader.h86. Copy both these files onto your PC hard drive in the same directory where you downloaded soli.h86. Make sure that you run the update from the PC hard drive and not from a floppy disk. The floppy disk drive data transfer rate is too slow for the update process. CHAPTER 8 6. 7. 8. If the parallel port is set to EPP mode, enter “update” at the DOS command prompt to run update.exe. If in Bi-Directional mode, enter “update bidi”. Power up the Solitaire Turbo™ while at the same time holding down the Start/Stop button. This will invoke the Solitaire Turbo™ setup program. (You may stop holding the Start/Stop button when the “Turbo Code Loader” screen appears.) Press the Select button once to start the update process. The Solitaire Turbo™ now loads loader.h86, which in turn loads soli.h86 into the internal flash memory of the Solitaire Turbo™. Note: it is normal for the LED status lights to flash during the procedure. 9. When cloning is complete, the Solitaire Turbo™ will automatically reboot and run with the new software. Exit update.exe and disconnect the unit from the PC. If the update was not successful, try a different parallel cable if you have one. If that doesn’t work, then use a different PC. If these steps do not correct the problem, please contact Logicube Technical Support for assistance. Updating via Ram Disk Step-by-Step 1. 2. 3. 4. 5. Prepare an MS-DOS boot disk by inserting a blank floppy disk into a Windows 95 or Windows 98 PC and then from a DOS prompt entering the command C:>sys a:. The PC will proceed to copy all the necessary boot files to the floppy disk. Onto the boot disk, copy a RAM disk utility such as the free RAMdrive.exe, which will automatically launch at startup. You can download a copy of RAMdrive.exe from Logicube’s website (www.logicube.com). Onto a separate floppy disk copy the update file soli.h86. Make sure the PC parallel port is set to EPP 1.9 (Enhanced Parallel Port version 1.9) or Bi-Directional. These settings are accessible through the computer’s BIOS setup screen, which can typically be accessed by holding down either the F2 or Delete key during boot up. (Consult the PC manufacturer for more information.) Connect your Solitaire Turbo™ to a PC using the parallel port cable included with the Solitaire Turbo™ system. It is recommended that you use the supplied cable. Other cables may not have the quality or the correct wiring to ensure proper data transfer. Updating The Software 6. Boot the PC into DOS mode using the boot disk you created. The RAM drive will come up as the last available drive letter, or as the C drive if no hard drive is present. 7. Eject the boot disk and insert the floppy disk containing soli.h86. Copy it to the RAM disk. 8. Insert the floppy disk included with your Solitaire Turbo™ system. On it, you will find two important files: update.exe and loader.h86. Copy both of these files onto your RAM drive. 9. If the parallel port is set to EPP mode, enter “update” at the DOS command prompt to run update.exe. If in Bi-Directional mode, enter “update bidi”. 10. Power up the Solitaire Turbo™ while at the same time holding down the Start/Stop button. This will invoke the Solitaire Turbo™ setup program. (You may stop holding the Start/Stop button when the “Turbo Code Loader” screen appears.) 11. Press the Select button once to start the update process. The Solitaire Turbo™ now loads loader.h86, which in turn loads soli.h86 into the internal flash memory of the Solitaire Turbo™. Note: it is normal for the LED status lights to flash during the procedure. 12. When cloning is complete, the Solitaire Turbo™ will automatically reboot and run with the new software. Exit update.exe and disconnect the unit from the PC. If the update was not successful, try a different parallel cable if you have one. If that doesn’t work, then use a different PC. If these steps do not correct the problem, please contact Logicube Technical Support for assistance. CHAPTER 8 Appendix I: FAQ Appendix I: FAQ Q: Do Target drives have to be formatted and partitioned prior to cloning? A: No. Target drives do not need to be formatted, partitioned or otherwise modified prior to cloning. The Solitaire Turbo™ disregards everything on the Target drive, reformatting and partitioning it during cloning. Q: Are NT 4GB FAT16 partitions supported? A: Yes, through Mirror Clone™ mode only. Q: Can the Solitaire Turbo™ clone partitions created with file systems such as UNIX, LINUX and HPFS? A: Yes, but results are guaranteed only if they are cloned between identical Master and Target drives. However, partitions of some versions of UNIX will self-repair upon the first boot. Q: Can the Solitaire Turbo™ defragment a partition? A: Yes. Refer to Chapter4: Cloning for information on using Selective Partitions to defragment a partition while cloning. Q: Can the Solitaire Turbo™ clone between dissimilar drives? A: Yes. For Master drives that contain FAT16, FAT32 and NTFS partitions, the Solitaire Turbo™ will take care of all the necessary adjustments to ensure that a Target drive of any size will be valid and bootable. Many combinations of Master and Target drives sizes up to 160 GB were tested and found to be valid. Unknown partition types, however, are cloned in mirror mode and typically require very similar if not identical Master and Target drives to guarantee a successful clone. Appendix I: FAQ Q: Can I clone to/from drives larger than 8.5 Gigabytes? A: Yes. The Solitaire Turbo™ was designed to support drives larger than 137 GB in capacity. However, note that some PC's cannot "see" drives larger than 8.5 GB due to BIOS limitations. Q: Can I clone from a larger drive to a smaller drive? A: Yes, as long as the data content of each Master partition is able to fit into the scaled down size of the corresponding Target partition. Otherwise, an error message will be displayed indicating that the Solitaire Turbo™ is unable to fit the data onto the Target drive. The error "Cannot fit data to Target" can also be caused by a badly fragmented Master drive. In such cases, defragmenting the Master will generally resolve the issue. Note that an NTFS partition can only be scaled down by approximately 55% due to the master file table that resides in the center of the partition. Q: Can I clone to/from laptop drives? A: Yes. Logicube sells 2.5" drive adapters, and can provide adapters to many of the special drive connections on the market. Please call for availability. In cases where the drive cannot be removed from the laptop, you can use the parallel port interface, the optional Logicube CloneCard Pro™ for cloning through the PCMCIA/CardBus interface, or the optional Logicbue USB Adapter for cloning through the USB port. See Chapter 7: Interface Adapters for more information. Q: How does the Solitaire Turbo™ handle Windows NT Security Identification (SID) duplication issues? A: The Solitaire Turbo™ does duplicate the SID. Because of this, it is recommended that a SID changer be installed on the Master drive so that the first time the newly cloned Target is booted-up, all SID's will be replaced with fresh ones. There are a number of SID changer utilities available. A freeware SID changer is available at www.sysinternals.com for download. Note that Logicube assumes no responsibility for this or any third party software, and can only provide limited support in its use. Appendix I: FAQ Q: How does the Solitaire Turbo™ handle bad sectors encountered on the Master and Target drives during cloning? A: On the Master drive, if OmniDiagnostic™ has been installed and its Recover feature has been enabled, the Solitaire Turbo™ will attempt to recover the data from any bad sectors encountered. If OmniDiagnostic™ has not been installed or its Recover feature has not been enabled, the Solitaire Turbo™ will immediately skip over any bad sectors on the Master drive. Note that several attempts will be made to correctly read the sector before skipping. On the Target drive, with the Verify setting enabled, the Solitaire Turbo™ will also skip over any bad sectors. If the Verify setting is disabled, the Solitaire Turbo™ will not detect bad sectors on the Target and the cloning procedure will continue regardless. Note that newer drives perform automatic bad sector reallocation on their own and will, therefore, rarely show a bad sector. Q: Can I clone drives with virus protection software installed? A: Yes, but remember to decline the "repair" of the target drive should a virus protection program complain about an altered master boot record, etc. Q: How does the Solitaire Turbo™ determine the size of partitions to create on the Target drive? A: In the default Cleve Clone mode, all known partition types (i.e. FAT16, FAT32 and NTFS) are scaled proportionally to the ratio of Master/Target size. Note, however, that FAT16 partitions will not exceed 2.1 GB when scaled up, nor be smaller than 32 MB when scaled down. All unknown partitions (e.g. HPFS, UNIX, etc.) are mirrored, that is they maintain their size. Q: What is the difference between Mirror Clone™ and Clever Clone™? A: Mirror Clone™ simply copies the user-designated percentage of all sectors on a hard drive starting from sector one. It does not look at drive structures and thus can copy any type of known or unknown partition. Appendix I: FAQ Clever Clone™ analyzes the drive structures prior to cloning and only copies sectors that are occupied by useful files and data. It also adjusts the various drive structures to assure a valid and fully partitioned target drive. For these reasons, Clever Clone™ is the default cloning mode, and recommended for use wherever possible. Q: Can the Solitaire Turbo™ correctly clone hard drives with dual boot configurations, even in conjunction with NTFS? A: Yes. The Solitaire Turbo™ will clone a FAT16 followed by either an NTFS or another FAT16 partition correctly and adjust all the necessary structures so that dual booting is possible. It will also correctly handle dual boot configurations that use the same partition. Appendix II: Troubleshooting Guide Appendix II: Troubleshooting Guide Q: Why do I sometimes see transfer speeds that exceed 1.80 GB/min and then other times as slow as 200 MB/min? A: There are many factors that determine transfer speed. For example, the speed of the cloning operation is governed by the slowest drive being used. If an older drive is used as either Master or Target, chances are it cannot sustain a high data transfer rate. Newer drives have faster electronics and lager on-drive caches that allow them to reach transfer rates of 33 MB/sec or more. The type of cloning operation performed can also effect transfer speeds. When cloning FAT16 partitions, it is sometimes necessary to change the cluster class of the partition. In such cases, the Solitaire Turbo™ utilizes a more complex method of ensuring it creates a valid Target drive. With OmniDiagnostic™ installed and its Recover feature enabled, the Solitaire Turbo™ will attempt to recover data from bad or weak sectors found on the Master drive. This is a time consuming operation that could cause the overall cloning speed to drop significantly. Q: The Solitaire Turbo™ does not recognize my Master/Target drive. A: Make sure that the drive jumpers are set to Master/Single. Drive jumper settings can be found at the drive manufacturer’s web site. Also, check the condition of the power and data cables; they are rated for a maximum of 500 insertions. New cable sets can be ordered from Logicube. Q: My Target drive will not boot. Why? A: Please check several things: First, make sure that the correct CHS Mode was selected for the Target drive. This will depend upon the capacity of the Target drive and on the BIOS of the PC in which it will be used. Check with the hard drive and PC manufacturers to determine which CHS mode is best as different BIOS systems use different translation methods for large (> 528 MB) capacity Appendix II: Troubleshooting Guide drives. See Chapter 4: Cloning for more information on the CHS Mode preference setting. Also check and make sure that the first partition selected for cloning on the Master drive consists of a bootable operating system. It is possible to select a data-only partition to be cloned. However, if it becomes the first partition on the Target, a PC will not consider that drive to be a valid boot drive. Finally, scan and check the Master drive for possible problems using a hard drive utility such as Window’s Scandisk or Chkdsk. Some problems may not show up with casual booting of the Master, but things such as cross-linked clusters can cause serious cloning errors. Q: All but the first partition is missing from the Target drive. How did that happen? A: This is usually the result of having the wrong CHS translation mode for the Target drive being used. See Chapter 4: Cloning for information on selecting a CHS mode. Q: Why do I have un-partitioned free space at the end of my Target drive? A: This typically occurs when the Master drive has FAT16 partitions only and the Target is much larger than the Master. FAT16 partitions cannot scale up to more than 2.1GB each. FAT32 and NTFS partitions do not suffer from this limitation and will always be scaled up to fill the target drive. Q: I receive the error: "Drive error– either the speed setting is too high, or a bad sector was encountered". What is causing this? A: This error is typically the result of using slower (older) drives, or using drives that have weak or bad sectors. Defragmenting the master drive or adjusting the Speed setting to a slower mode can sometimes resolve this error. Q: Why do I receive a ''Not Enough Memory'' error when running Scandisk or Defragment on cloned Windows 9.x systems? Appendix II: Troubleshooting Guide A: This issue only applies to FAT32 partitions. The error occurs because both Scandisk and Defragment cannot handle the increased number of clusters that exist when Targets larger than 8 GB have been cloned from Master drives smaller than 8 GB. To prevent the problem from occurring, change the Solitaire Turbo™ default Clever Clone™ mode to Selective Partitions™. Then select the Defragment copy method for the partition(s) you wish to clone. This will resize the clusters and reduce their number. Q: Why does my cloned Windows 2000 or Windows XP partition boot to a blue screen? A: The CHS mode for cloning needs to be set to LBA-1 or LARGE-1. If one of these was used, then set the CHS mode to LBA-2 or LARGE-2. You may also need to set the Speed option to a lower setting. Q: Why do I get the error “Can’t fit data to Target” when cloning between drives of the same size? A: The drives may be from different manufacturers and the Target actually somewhat smaller than the Master. Also, the Master drive may have some data at the very end of the partition. This would prevent it from scaling down. We recommend that you use a defragment utility on the Master drive before cloning it to the Target again. Q: My cloning session stops with the error “Error initializing/writing NTFS data.” Why? A: This error means that NTFS Clever Clone™ has encountered corrupt data in the boot sector, MFT or Volume Bitmap of the Master drive. The drive may still boot in a PC, however. Q: My cloning session always stops at a certain point with a “Drive not ready” error message. Why? A: The Master drive may have too many bad sectors fro the unit to skip over. Please refer to the Scan Target and Repair Target section of Chapter 5: OmniDiagnostics™. Appendix II: Troubleshooting Guide Note that if Verify is set to Some or All, the bad sector(s) may be on the Target drive. Q: Why does the cloning session stop with an “Invalid MBR” error message? A: This error comes up when the partition table or boot sector contains corrupt data. Despite the error, the Master drive may still boot in a PC. Glossary of Terms Glossary of Terms BIOS (Basic Input/Output System) Built-in software on a motherboard that contains the instructions required for a PC to boot, control the hard drives, keyboard, monitor and serial communications, and perform other low level functions. CardBus An advanced PCMCIA specification, which operates at speeds several times faster than a standard PCMCIA card. The technology is used primarily in laptop computers where the CardBus module fits into the same type of slot as the standard PCMCIA card. CHS (Cylinder, Head, Sector) The normal or default translation mode used by a PC for hard drives that are 504 MB or smaller in capacity. CHS is the only translation mode available in older BIOSes (generally any made prior to 1994). It will only show a maximum drive size of 504 MB no matter how large its true capacity. Cloning, Hard Drive The process of copying the contents of one hard drive to another, sector by sector, with the intent of making an exact duplicate. Cluster The smallest logical measurement of file storage space on a hard drive. Every file stored on a drive takes up one or more clusters of storage. The clusters associated with a file are kept track of in the drive’s File Allocation Table (FAT). The maximum number of available clusters on a drive depends on the available size of the FAT table. CRC (Cyclic Redundancy Checking) A method of checking for errors in data transmitted from one device to another, e.g. from one hard drive to another. With CRC the sending device applies a 16- or 32-bit polynomial to a block of data to be transmitted and then appends the result to the block. The receiving device applies the same polynomial to the data block and compares that result with the original. If the two values agree, then the data has been transmitted without error. If the values don’t match, then the sender is notified to resend the block of data. CRC ensures detection of 99.998% of all possible errors. Defragment The process of taking noncontiguous fragments of a data file stored on a hard drive and rearranging them into one contiguous group, Glossary of Terms resulting in reduced data access times and more efficient use of hard drive space. Fragmentation occurs naturally over time as files are created, deleted, and modified. Some operating systems come with a utility for defragmenting drives. Third party defragment utilities are also available. DMA (Direct Memory Access) A method of transferring data from one computer device to another directly through main memory without needing to pass it through the CPU. EIDE (Enhanced Integrated Drive Electronics) A high-speed electronic interface used for transferring data between a computer and the computer's hard drive. The theoretical maximum IDE transfer rate is 16.6 MB/sec depending on the hard drive speed, the transfer mode and the operating system. FAT (File Allocation Table) A table that an operating system uses to locate data stored on a hard drive. The FAT system for DOS 4.0 and above, and for older versions of Windows 95 is called FAT16. The FAT table for Windows 95 OSR2 or newer, Windows 98 and Windows ME is called FAT32. FAT16 allows for a maximum of 65,536 clusters while FAT32 allows for enough clusters to support up to two terabytes of data. IDE (Integrated Drive Electronics) An electronic interface used for transferring data between a computer and the computer's hard drive. Most new computers use an advanced version of IDE called Enhanced Integrated Drive Electronics (EIDE). Large Also called Extended CHS (ECHS) in some BIOS versions, Large is a BIOS translation mode that extends the 504 MB drive size barrier of the standard CHS mode to 4.2 GB. LBA (Logical Block Addressing) A translation mode that converts the cylinder, head, and sector specifications of a hard drive into logical addresses that can be processed by a BIOS. LBA supports drives up to 32 GB or larger depending upon the limitations of the BIOS. To use, it must be supported by both the BIOS and the drive. Master Drive, Solitaire Turbo™ The hard drive from which the Solitaire Turbo™ is copying data to the Target drive. The Master drive is commonly the one placed inside the Solitaire Turbo™. Not to be confused with IDE Master/Single Drive. Glossary of Terms Master/Single Drive, IDE The primary or controlling device connected to an IDE interface. The second device connected to an IDE interface is called the Slave drive. Whether a device is the Master or the Slave is determined by jumper settings on the device, itself. Not to be confused with Solitaire Turbo™ Master Drive. NTFS (New Technology File System) The standard file system of the Windows NT operating system. It offers a number of performance, extendibility, and security improvements over the File Allocation Table (FAT). Partitions created using NTFS are not accessible from other operating systems such as DOS. Parallel Port An interface for connecting to a computer or an external device such as a printer. Often called a Centronics interface after the company that engineered the original specification. A newer standard is the Enhanced Parallel Port (EPP), which supports bi-directional communication and transfer rates up to ten times faster than a standard parallel port. Partition A way of dividing physical hard drive space into logically separate segments, which an operating system treats as individual hard drives. Partitioning is particularly useful when wanting to have multiple operating systems loaded one drive. For example, creating one partition for Windows NT and another for Unix. PC Card See PCMCIA PCMCIA (Personal Computer Memory Card International Association) A credit card-size memory or I/O device that fits into a PC, usually a laptop computer. Also known as a PC Card. There are 16-bit and 32bit (CardBus) varieties. Common applications for PCMCIA cards include RAM, modems, network adapters and hard drives. PIO (Programmed Input/Output) A method of transferring data between two devices in which all data passes through the CPU. A newer alternative to PIO is Direct Memory Access (DMA). See also UDMA. QWERTY Refers to the arrangement of the keys on a standard English computer keyboard. The name derives from the first six characters located on the top row of the keyboard. RAM Disk RAM that has been configured to appear to a computer as a hard drive. Files on a RAM disk can be accessed just as files on a physical Glossary of Terms drive. However, RAM disks lose their contents once the computer has been turned off. Sector The smallest physically divisible area of a hard drive where data can be written to, or read from. The first sector, (known as the master boot record, the partition sector, or the partition table) tells the computer vital information about the drive such as how many partitions it has. SID (Security ID) A security feature in the Windows NT and Windows 2000 operating systems comprising of a unique alphanumeric character string used to identify a user or a group of users on a network. When a user attempts to access a resource on the network, the user’s SID is checked to determine if they have the correct permissions to perform the requested action. Slave Drive, IDE The secondary device connected to an IDE interface. See Master/ Single Drive. Geometry, Hard Drive Hard drive geometry is the set of physical characteristics belonging a particular drive, specifically: • • • • • The The The The The number of platters number of cylinders number of tracks per cylinder number of sectors per track, and size of each sector (in bytes) SMART (Self-Monitoring, Analysis, and Reporting Technology) A diagnostic utility built into some modern hard drives that constantly monitors the media, electronic components, and mechanical components. If something is encountered that indicates a problem, SMART is capable of notifying the user. Target Drive, Solitaire Turbo™ The hard drive to which the Solitaire Turbo™ is copying the contents of the Master drive. The Target drive is commonly the one connected externally to the Solitaire Turbo™. Translation Mode A way of logically representing the physical geometry of a hard drive such that the BIOS of a computer can interface with it. The type of translation mode supported by the BIOS will determine the maximum size a drive can be. The most common translation modes are CHS, Large and LBA. Glossary of Terms UDMA (Ultra Direct Memory Access) A high-speed method of transferring data between a hard drive and a computer’s memory. Ultra DMA/33 protocol transfers data at a rate of up to 33.3 MBps, twice the rate of standard DMA. USB (Universal Serial Bus) A high-speed serial interface for connecting external peripherals to a computer. USB 1.x supports data transfer rates of up to 12 Mbps (Megabits per second). USB 2.0 supports data rates of up to 480 Mbps. USB 2.0 is fully backward compatible with USB 1.x, both using the same cables and connectors. Wiping, Data The process of securely erasing information from a hard drive using a utility that writes a defined or random pattern of data one or more times onto every sector. Glossary of Terms A Abort abort Add Partition arrow button B Back bad sector C CardBus Clever Clone™ Cloning Modes Convert FAT16 to FAT32 D Defragment Department of Defense DoD F FAT16 FAT32 H Help J jumper K keypad L laptop Large LBA M Master Master Manager™ Mirror Clone™ N NTFS O OmniDiagnostics™ On Error P parallel port partition partition label Partition Mirror PCMCIA R Recover Repair Target S Scan Target scroll Select Selective Partitions™ Set SID Skip Speed Start/Stop T Target U UDMA Updating USB user interface V Verify W WipeClean™ Target
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