myTNT User Guide
The myTNT User Guide is intended to guide you through the myTNT application. It will show you the key
steps involved in creating a Domestic or International shipment, and some of the other features that make
myTNT so easy to use.
Contents
Introduction
Standard Features
Registration
Logging On
Password
mySettings
Address Book
Create Shipment
Shipping Manager
Get a Quote
Tracking
Quick Links
Help
Log Out
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Introduction
The dedicated myTNT environment is a secured area within the TNT website, which offers you easy access to
more detailed and personalised shipment information. Within myTNT you will find the following functions:
mySettings allows you to save time when you use myTNT by allowing you to store your preferences and any
data that you regularly use when you are sending consignments.
Address Book saves you time by storing all of the addresses that you need. You can even import addresses from
another address book.
Create Shipment allows you to quickly prepare your shipment whilst all of your shipping data is forwarded
automatically to TNT.
Collection is part of the Create Shipment function. myTNT will show you which collections have already been
arranged, and prompt you to arrange one if necessary. There’s no need for phone calls, myTNT arranges for the
collection and then sends you confirmation.
Documentation is created automatically, as part of the Create Shipment function.
Shipping Manager allows you to review your shipping history quickly and easily. It can help you to track
shipments, print or re-print documentation and copy one shipment to be used as a template for future shipments.
Get a Quote allows you to access details of our services, estimate arrival times and cost. Simply input your
shipping requirements and receive an automatic quotation.
Tracking enables you to track all of your shipments within the Track by Account function. Using myTNT
to track your shipments provides you with a greater level of detail than ever before.
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Standard Features
Security
In order to protect your information, we have made myTNT a secure environment. All transactions within
myTNT are encrypted and protected by the industry standard Secure Sockets Layer (SSL) protocol. The locked
padlock icon (featured below) indicates a secure page.
Navigation
Standard navigation has been placed along the top of the page, allowing you to select the required topic.
By selecting Home (top left-hand corner) you will be returned to the home page.
Status Alert Message
Occasionally it may be necessary for TNT Express to carry out maintenance work on the myTNT site. Any
planned down-time will be broadcast via a Status Alert Message. The Status Alert Message (as depicted below) will
be displayed within the top title bar of the browser.
Progress
Within the Enter Shipping Details screens there are progress markers (see below) to show you where you are in
the process. The highlighted marker identifies your current stage within the process.
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Icons
There are several icons (listed below) used throughout the myTNT site:
View – Enables you to view consignment details
Printed – Documentation
Not Printed – Documentation requires printing
Manifested – Manifest has been printed
Question – Question
Tick – Collection request has been done
Print – Print
Input Validation Error – Highlighted field requires correction
Errors and Messages
The myTNT program automatically alerts you (see below) when information is incorrect or inadvertently omitted.
myTNT will prompt you to enter or
re-enter incorrect or missing data.
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Registration
In order to start experiencing the benefits of using myTNT, you will first need to register for a User ID and
password. Access to the registration screen is via the Welcome to myTNT screen (shown below).
To register for myTNT
click here and follow the
prompts.
Click here to find out
more about myTNT’s
secure environment.
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Registration (continued)
If you are already a TNT customer, simply enter the details of the primary account at your location (shown on the
screen below).
Enter your email address as the User ID.
Choose a password which
contains at least 8
characters.
You can enter a HINT
here that will help you to
remember your password.
Don’t re-enter your
password.
When you register, you
can choose to share your
Address Book and
Shipping Manager with
others who have
registered for the same
account. This feature
allows collaboration on
shipping tasks. If you
choose not to share a
separate Address Book
and Shipping Manager will
be set up for your use.
You will need to accept
the Terms and Conditions
of myTNT.
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Registration (continued)
A second screen confirms
your details. If you need to
make any changes select
Back.
After submitting your
registration request
TNT Express will
validate your details and
create your account.
You will then receive an
email, confirming your
details.
Important Note: You
can only request the
addition of account
numbers that are
registered to your
company. Requests to
register an account
number of another
company will be
rejected.
You will then see the following screen
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Registration (continued)
You can add other TNT accounts to myTNT by selecting Contact Us (pictured below), and requesting the
addition of your account numbers.
Enter your existing myTNT
account number and contact
details.
Use this space to tell us
which new account
numbers you need added
to your existing
registration details.
Important Note:
You can only request the addition of account numbers that are registered to your company. Requests to
register non-TNT account numbers will be rejected.
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Logging On
Access to myTNT’s
secure environment is via
the TNT website,
www.tnt.com.au.
Enter your User ID and
password.
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Logged On
Once your Username and Password have been authenticated, one of the pages below will be displayed:
When using myTNT for the first
time, this Landing page is
displayed.
You can choose to bypass the
Landing Page.
You can choose the Site Map as
your Homepage.
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Password
You can change
your password at
any time. Select
Change Password.
Simply enter your new
password and confirm it.
Make sure that you update
the password hint.
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mySettings
mySettings is a time-saving feature of myTNT, which allows you to store frequently used information.
Information such as delivery addresses are saved here and automatically appear within the appropriate field i.e.,
the saved delivery address will appear within the delivery details field on the Create a Shipment screen.
However, if you wish to enter new information, to replace the automatically generated entry, you can do so at
any time without needing to return to mySettings.
Select the Sender Address
from the drop-down box.
If you regularly send
shipments to the same
address, you can enter the
address in the Address
Book. If you have already
entered this information,
open the
Address Book and select
the address required.
If you have an alternative
collection address that
you regularly use, enter
the details in the Address
Book for future use.
.
Selecting Autosave will
ensure that any address
entered will be saved.
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mySettings (continued)
You don’t need to enter any information within mySettings, however, entering and saving information can help
you to save time in the future.
Information input
requirements change
within myTNT
according to the
options that you select
i.e., sending
documents requires
less information than
sending nondocuments.
Enter commonly used
sending details.
Important Note:
Information recorded within mySettings can be changed at any time when creating a shipment (see below).
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mySettings (continued)
The Australian Unit of
Measurement standard is metric.
Select your preferred service. You may only
select a service if you have entered the
addresses that you normally ship from and to.
If you regularly
prepare your
shipments a number
of days prior to
collection, you can
specify the number
of days that you
wish to defer
collection here.
For Products and
Goods (nondocument)
shipments, it is
necessary to
accompany the
goods with a
Commercial or
Pro-forma invoice. If
you select this
option, myTNT will
automatically
produce the invoice.
If you have a
standard reference,
enter it here. You
can use this
reference to track
your package later.
Alternatively you
can have myTNT
prompt you to enter
your reference
while you are
creating your
shipment.
Enter the currency that you
normally use.
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Enter any special instructions
here that you would like to
appear on the address label.
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mySettings (continued)
After using myTNT for a while you may wish to rearrange myTNT to suit your individual needs, e.g.
you can nominate the page within myTNT that you wish to appear first. Depending on the way that you work,
you might prefer to access the Get a Quote screen before other screens. It’s up to you.
myTNT will always print
the minimum number of
documentation sets
required for the
shipment. However, if
you wish to maintain
copies for you own
records, enter the
number of additional
copies that you require.
myTNT can send emails
to interested parties.
Select the page you wish
to appear when you
enter myTNT from the
drop-down box.
Enter your message text here to
be included in the myTNT
generated email sent to the
collection addressee. The email
will include the shipping
documents for the collection
addressee to print and place
with the freight being collected
by TNT.
You can choose to print
directly to the printer
without viewing the
documentation preview/
popup.
Enter the times that you are
available for TNT to collect your
shipment.
Any special information that our driver
may need to collect your shipment may be
entered here.
There are 4 options for printing the domestic services Routing Label.
• Default
• A4 Single will print to plain paper
• A4 2 Part will print to TNT provided 2 part laser printer compatible
stationery
• Thermal will print the label to a thermal label printer on TNT
provided peel out POD thermal label rolls and the consignment note
to plain paper. (See page 32 for suggested printer settings)
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Address Book
myTNT contains a handy address book to store all of your frequently used addresses. These addresses may be
shared with other registered users only if you elect to share your address book (see page 6 for details). You may
also have access to the stored addresses of those registered users that share your address book.
myTNT has four address types, Sender,
Receiver, Collection & Delivery. Select the
type that you need to use.
If you can’t see the
address that you want,
simply use the search
function.
Simply select the
triangle icon to change
the order in which the
addresses appear.
If most of the details of the address
you want to enter are the same as the
one that you have already, select the
one that you want to use and copy it.
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You can import addresses from
other address books or address
files using the import function.
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You can obtain a
quote by selecting an
address from your
address book and then
select Get a Quote.
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Address Book- Adding Addresses
You may enter address information from the Address Book at any time. myTNT will store up to 2000
addresses in total.
The sender addresses are pre-set at registration and cannot be altered or deleted.
A collection address should only be used if it is different from your Sender Address. For example; if your
goods are being collected from another company, that company will need to have the shipping
documentation sent to them using Carriage Forward. If they do not have a TNT account number, they will
be required to conform to TNT’s Unknown Shipping Policy (see myTNT’s Terms and Conditions). Sender
and Collection addresses need to be in the same Country.
Select the address type
that you require.
Add the details for
your address, be sure
to fill in all of the
mandatory fields
(marked with *).
If you don’t wish to
save the address
details select Cancel.
If you wish to
start again
simply Clear
Fields.
When you are
satisfied with the data
that you have entered
select Save.
Important Note:
When you save the address, myTNT will check the details to determine if the address is valid.
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Address Book- Add from Create Shipment
You can save address information after entering it within the Create a Shipment process. If you wish to save each
address used you can instruct myTNT to automatically save addresses to your address book by updating your
preferences in mySettings (see page 11).
When searching for addresses you can use
the Short Reference, or simply select an
address from the address book.
Note: The short reference field is casesensitive.
If you want to keep an address that you
have entered or changed while creating
a shipment, just select save.
Important Note:
You can change the address for this shipment without saving it or you can save the new address for
future reference.
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Address Book – Import Addresses
You can choose to import up to 100 addresses per import from a comma delimited address file in a predefined layout (see example below).
Select the file to
be imported.
Start the import by selecting import. myTNT will show you
the progress of the import, and the details of any errors
encountered. The records in error will be rejected and can be
imported once they are corrected.
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Create Shipment – Address and Package
Create Shipment will take you through all of the necessary steps necessary to ensure that your package is
collected and delivered on time and in perfect condition. The first step is to provide details about who is sending
the package, and a little about what is being sent.
If the shipment is to be
collected from a different
address, enter the
collection address here. If
the collection is from the
sender address, there is
no need to add the
address here.
Select the sender company from the dropdown list
Select Documents Only if
your goods are documents
or they are not dutiable
(International). Select
Products/Goods if your
shipment has a
commercial value. If you
select Products/Goods
more information will be
requested from you.
If you enter a reference
here, you will then be able
to track your shipment.
If the shipment is to be delivered to a
different address, enter the delivery
address here.
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Enter details of the
company that you are
sending your shipment to.
You can enter the short
reference in your address
book and select find
addresses or you can
simply type in a new
address and save it to
your address book.
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Create Shipment – Address and Package (continued)
If you selected Products/Goods, the screen layout will change and more information will be requested from you.
If you selected to ship only one package all of the details can be
entered on this page.
If you choose to ship more than one package,
myTNT automatically displays a new button so
that you can enter multiple package details on
another screen.
Enter all of the package details
on this screen. When you are
finished, a summary of your
input will appear on the
previous screen.
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Create Shipment – Service and Collection
The services available in the Service drop-down box are dependent on the Country selected in the Receiver
address.
Services – International
If you said that your shipment contains Documents
(see page 20), the Service drop-down box will
offer international services available for document
consignments.
Select a Service Option by ticking the box (if
required).
Select your Terms of Payment.
Receiver Pays is available when you have stored the TNT account
number of the recipient in the Receiver Address record.
Select to use your own Commercial Invoice or
create one with myTNT.
If you said that your shipment contains
Products/Goods (see page 20) the Service drop
down box will offer international services available
for non-document consignments.
Select a Service Option by ticking the box (if
required).
Enter the Shipment Value and select the currency
of the Shipment Value.
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Create Shipment – Service and Collection (continued)
Services – Domestic
Select your Terms of Payment.
Receiver Pays is available when you have stored the TNT
account number of the recipient in the Receiver Address
record.
Select the Service you require **.
Select Get a Quote if you would like to see the Transit Time
and the estimated cost.
Select a Service Option by ticking
the box (if required).
Click this link to see detailed information on
Extended Warranty.
Enter the Shipment Value if you have selected an Extended
Warranty Class
** Important
Available Domestic Service offerings are dependent on the Pick-Up Cut Off time for the Sending or Collection address
suburb.
The Internet Booking Pick-Up Cut Off time is 1 hour prior to the ring in Cut Off Time.
Services available after the Internet Booking Pick-Up Cut Off time may be limited.
If the Service you require is not available, return to the previous page and book your consignment collection for the next
working day.
Advanced Shipping Notification
You can send an email message to your shipping partners (by
entering their email address and checking the ASN box) to
tell them that a package has been shipped.
If you entered an email address for the receiver in the
Receiver Address record, the email address will appear here.
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Create Shipment – Service and Collection (continued)
Collection Details
If you use TNT regularly you can arrange to have a Regular Collection. If you have a Regular Collection, there is no
need to arrange one here unless it is a special request.
Contact the TNT CIT Helpdesk on 1300 851131 to
turn on the Regular Collection flag in myTNT.
A Regular Collection is denoted by RC next to
your company name and address.
myTNT will automatically provide information
about your existing collections.
Enter your details here to arrange a new
collection.
Enter any special instructions about your
Collection request here
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Create Shipment – Documentation
International Commercial Invoice
If you have enabled myTNT to produce Commercial Invoices for your International shipments, and a commercial
invoice is needed, myTNT will prompt you to provide the additional information required.
To save
time,
myTNT can
store the
details of
your articles
so that you
can simply
select them
the next
time that
you need
them.
Create your
invoice by
adding new
articles on the
left hand side
of the page
and then add
them to the
invoice on the
right.
Input the No. of Units as Totals or per unit.
Example – sending 100 widgets in 1 package,
consignment weighs 10kg and is valued at $10 AUD
Input As Totals
No Units: 100
Net Weight: 10kg
Value: $10
Input Per Unit:
No Units: 100
Net Weight: 0.10kg (total is 100 widgets @10g
each=10kg
Value: $0.10 (total is 100 widgets @ $0.10each=$10)
View Invoice
gives you a
chance to
view the
invoice before
myTNT prints
it for you.
The Total Weight must
be the same as you
entered on the Address
and Package screen and
the Value for Customs
must be the same as you
entered on the Service
and Collection screen.
Important Note:
In some circumstances myTNT will not be able to recognise that it needs to produce
a commercial invoice. You can force myTNT to produce a commercial invoice by
placing a tick in the Create Commercial Invoice box in Create a Shipment.
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Create Shipment – Documentation
Once you have entered your shipment data, myTNT will confirm your request and advise you about what
documentation is required. If you are satisfied with the request simply select Finish.
myTNT will
confirm your
shipping request.
myTNT will advise
you about any
documentation that is
required
Place a tick in this box to confirm that you accept
TNT’s Terms and Conditions; you can save time
by opting to accept myTNT’s Terms and
Conditions in mySettings.
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When you are
satisfied with the
shipment details select
Finish to confirm your
request.
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Create Shipment – Confirmation
myTNT will automatically generate all of the documents that you will need to ship your package. The print option is
available after you have confirmed each shipment, or if you are creating several shipments you may prefer to print
them at a later stage from the Shipping Manager. If you wish to keep copies for your records, you can instruct
myTNT to print more copies by updating your preferences in mySettings.
If you receive this
message your collection
request has been
confirmed.
Note: if a collection has
not been properly
arranged, the below
message will be
displayed.
The collection request
could not be made. Please
contact TNT to arrange a
collection
If you select Print Now
myTNT will print your
documentation and
direct you to Shipping
Manager.
This screen shows your
Collection Booking Number.
Please note down the Booking
Number or Print Above
Information in the event you
need to speak to Customer
Service about your booking.
Note: The Booking Number
appears only on this screen.
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If you have entered a different
Collection Address, ensure you have
an email address for the collection
addressee for myTNT to email the
consignment documentation to them
for them to print and place on the
freight (Carriage Forward).
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If you think that you may
need to print your
documentation later you
can do so within
Shipping Manager. If you
select Print Later, you
will be directed to the
Create Shipment screen.
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Create Shipment – myTNT E-mail Documentation
Confirmation of the
Collection Address
details.
E-mail Address from the
Collection Address if you
entered it there, or you can
enter it now
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Enter your message text here to be included in the
email. The email will include the shipping
documents for the collection addressee to print
and place with the freight being collected by TNT.
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Create Shipment – Print
Before printing your documentation, myTNT will usually provide you with a preview. If you need to send the
documentation to another location, you can print the documentation to a file using the standard printer window
(below). If you have chosen direct printing in mySettings, no preview will be displayed.
Example of International
documentation
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Create Shipment – Print continued
Domestic Routing Label – Default & A4 Single
Settings for domestic Routing Label as
selected in mySettings.
Example of Domestic documentation
‘default’ & ‘A4 Single’
Page 1 – Label
Place in sticky window and attach to
freight (1 label per item).
Page 2 – Consignment Note
Your driver will sign the consignment
note as your receipt that the goods
have been collected. Retain for your
records.
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Create Shipment – Print continued
Domestic Routing Label – A4 2Part
Settings for domestic Routing Label as
selected in mySettings.
Example of Domestic documentation
‘A4 2Part’
Label(s)
Peel off and attach to freight (1 label
per item)
Consignment Note
Your driver will sign the consignment
note as your receipt that the goods
have been collected. Retain for your
records.
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Create Shipment – Print continued
Domestic Routing Label – Thermal
Settings for domestic Routing Label as
selected in mySettings.
Example of Domestic documentation
‘Thermal’
Label(s)
Peel off and attach to freight (1 label
per item)
Consignment Note
Will print to plain paper.
Your driver will sign the consignment
note as your receipt that the goods
have been collected. Retain for your
records.
Example of thermal label printer settings.
Utilising a Zebra LP2844-Z printer with
the ZDesigner print driver.
Orientation: Portrait
Size: 4.00in x 6.00in label
Unprintable Area: 0.00
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Shipping Manager
You can view and manage all of your shipments using Shipping Manager in myTNT. Shipping Manager can tell you
which shipment documentation has been printed and amend any shipment details that need to be changed.
You can view up to
90 days of your
shipping history.
Shipment details
can only be
amended if the
shipping details
have
notview
been
You can
up to
printed.
90 days ofAfter
your the
details
been
shippinghave
history.
printed you can
view the
documentation.
This symbol
indicates that the
shipping
documentation has
not been printed.
If you want to create a
shipment with similar details,
simply select the original and
copy it. You will then need to
amend the details in Create
Shipment.
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This symbol indicates that
the documentation has been
printed.
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Shipping Manager (continued)
If you have a number of shipments to make, or if you have amendments to make to your shipment before it is
collected it may be more convenient to print your documentation at the same time from the Shipping Manager.
You can print all of the
documents for a
shipment, or if you need
to reprint a specific
document, you can
select it from the dropdown box. Place a tick
in the box next to the
shipment that you need
and simply Print. The
address label is printed
to the default printer
over the Internet.
Print options for
international
consignments
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Print options for
domestic
consignments
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Shipping Manager (continued)
You can delete a shipment at any time up until the point that you print the documentation. If you wish to
cancel a shipment after it has been printed you will need to contact Customer Service on
13 11 50.
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Shipping Manager (continued)
You can view and manage all of your shipments using Shipping Manager in myTNT. In Shipping Manager,
you can see which shipment documentation has been printed and amend any shipment details that need to
be changed.
You can track shipments by
selecting the shipments that you
require by selecting Track.
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You can get an estimated cost and transit time
for a shipment by placing a tick against the
shipment required and selecting Get a Quote.
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Get a Quote
myTNT is able to provide you with a quotation based on the information that you provide about any
shipment that you may wish to send. myTNT can give you an indication of the cost, available services and
the time it will take to deliver your shipment. You can then select the service that you need and use it to
create a shipment.
Enter the delivery
and shipment
details then select
Submit …and
myTNT will tell
you:
available services,
estimated cost and
the delivery date
and time.
Available Services
Estimated Cost
Delivery Time/Date
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Tracking
As a registered user of myTNT, you can track your myTNT shipments in three ways:
1. Enter one or more consignment note numbers
2. Enter one or more references
3. Access the tracking status of shipments
To track your
shipments select the
consignment note
number or your
own reference and
then enter up to 50
records.
If you wish to view
the status of your
shipments for a
specific country
select Track by
Account Number
and choose the
criteria from the
drop-down boxes.
If you wish to track the same
shipments myTNT can
remember them for you, just
check the box.
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Tracking (continued)
The Tracking screen can provide detailed information (as displayed below). If you wish you can email the
status of a shipment to other interested parties.
Double click on the consignment number to obtain the
detailed status.
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To email the shipment status, place a tick in the
box next to the consignment that you wish to
choose and select Email. You will then need to
enter the email address of the intended
recipient.
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Tracking (continued)
It is possible to drill down and view additional details about the consignment including individual status
information.
Select any of the options
displayed here to view
further information
including: shipping
summary; sender details;
receiver details; package
details and shipment
details.
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Quick Links
The Quick Links Drop-Down Menu (below) allows you to move between frequently-used screens. Quick
Links also enables you to access the site map and change your password.
myTNT Site Map
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Help
myTNT’s Help menu provides help in the form of the following documents (as indicated above):
1. myTNT User Guide – a detailed step-by-step tutorial about how to use myTNT
2. A-Z Guide- contains handy definitions used within myTNT and the shipping industry
3. About TNT- contains information about the myTNT application
Logout
myTNT is a secure environment. It is always best practice to use the logout button to leave myTNT. myTNT will
also prompt you to complete any tasks that you may have forgotten to complete.
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