Lost Dog and Cat Rescue Foundation (LDCRF)
Adoption Event Volunteer Information
Thank you so much for dedicating your time to finding homes for our animals! Below is information on
how the adoption event will run, our policies and guidelines, background information on the organization,
and other ways you can assist the organization. Enjoy yourself and know that you are truly making a
difference by participating in this event- the dogs and cats appreciate it!
ADOPTION EVENT INFORMATION
•
Arrive on site 15 minutes before the event is scheduled to begin.
•
Check in at the volunteer table with the volunteer captain
•
o
If it is your first adoption event, sign a waiver that releases LDCRF from any legal matters
o
Fill out a name tag
5 minutes before the event is scheduled to begin, the volunteer captain will go over the event
specifics and welcome all volunteers
•
The animals will arrive in a LDCRF van. The volunteer captain and board members will unload the
animals off the van one by one.
o
Do not crowd the van. We understand some dogs are more desirable than others – but all of the
dogs need handlers. We do not take “requests” for handling – we do take into account the size of
the animal and the strength of the volunteer.
o
Puppies are not walked around the store like the adult dogs. Puppies will be taken to the back of
the store and put into “puppy pens.” There are designated puppy volunteers, so dog handlers
should not handle the puppies or enter the puppy pen.
•
Once you are handed an animal, head to the adoption table and request the file for your animal. The
age, sex, and medical history of the animal will be contained in the file.
If there is no file or
information is missing, that means we don’t know that piece of information.
•
Throughout the duration of the adoption event, you should walk the animal around the store and
outside. The goal is to interest people in the animals and find potential adopters for your animal.
o
Do not lay down on the floor with the animal. Affection is encouraged, but the animals need to
continue moving.
o
Do not pull dog beds off the shelves to lay on for you or your dog.
o
Do not let the animals take toys or treats from the store unless you are prepared to purchase it.

PetSmart is incredibly generous to give us space for the adoption events – we do not want to
anger its staff.
o
Keep moving throughout the event. Do not crowd in one area. It makes the adoption process
more stressful for potential adopters and for the animals.

Some dogs are dog-aggressive – we need to keep all animals moving so fights do not break
out.
o
If you are having trouble handling your dog, please let the volunteer captain know so we can find
someone to switch dogs with you.
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Lost Dog and Cat Rescue Foundation (LDCRF)
Adoption Event Volunteer Information
o
If someone is interested in the animal you are handling, give them some time alone with the
animal. We want to animal to bond with the potential adopter. That being said- always keep an
eye on the animal, and check in periodically to make sure all questions are being answered.
o
If a potential adopter asks you a question, answer honestly – even if the answer is “I don’t know.”
Most of the general questions are answered on this form. If you do not know the answer – look
for a board member or the volunteer captain to assist you.
o
If the dog you are handling is adopted, check in at the adoption table or with the volunteer captain
to see what other areas need help.
ADOPTION POLICIES AND GUIDELINES
•
Adoption fees
•
•
•
Puppies (under 1 year of age) - $375.00
Dogs (1 year of age and over) - $325.00
Cats & Kittens - $150.00 for one, $250.00 for two 6 months of age and over, $275 for two under 6
months
o All adoption fees go directly to LDCRF to help pay for medical expenses, spaying/neutering, and
boarding.
•
Dogs will only be adopted to residents of the DC Metro area, except in very rare cases where the dog
has needs requiring a special home that may not be found locally. These situations are evaluated on
a case by case basis.
•
•
We will not place a pet into a home if any of the following apply:
o
The prospective home currently has an un-spayed or un-neutered pet.
o
The pet will be left outside unattended at any time.
o
The pet is intended as a gift.
LDCRF does NOT allow declawing of any cat adopted through LDCRF. However, we do rescue cats
that have been previously declawed.
•
Once placed, LDCRF reserves the right to:
o
Check on the pet at any time to ensure its well-being.
o
Remove the pet from the home if any conditions of the adoption contract have been violated or, if
in the opinion of LDCRF, the environment is unsafe.
•
If at any time you cannot keep your pet, you must return it to LDCRF and not to any other individual
or shelter.
•
You can not fill out a general application form- you must apply for a specific animal.
•
We do not guarantee the breed of dog- many times we are making an educated guess.
•
We do not guarantee the health of any animals adopted. Any time you adopt an animal, you should
take it to the vet as soon as possible. Your animal has been checked by a vet, but will need to be
started immediately on a program of preventative vet care. LDCRF will not pay for medical care for an
adopted animal.
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Lost Dog and Cat Rescue Foundation (LDCRF)
Adoption Event Volunteer Information
•
Adoption Procedures
o
Adoption Application

Once a potential adopter has chosen an animal, they are guided to fill out an adoption
application. The purpose of the application is to assist in determining whether the
environment that the potential adopter can provide will meet the pet's needs. The application
will need to be assessed by 2 certified adoption counselors and discussed with the potential
adopter(s). If both adoption counselors sign off on the application, the adopter becomes
"approved".
o
Adoption Contract

After a pet has been chosen and the adoption questionnaire approved, the adopter will then
proceed to our adoption table to complete an adoption contract. At that time, available
medical records will be provided along with a variety of other information. The fee will be paid
in cash or credit card. The pet then will go home with the adopter THE SAME DAY.
•
Note: there are a few specific breeds such as Pit Bull and Rottweiler where a home check will
need to be done prior to the animal going to the home of the adopter).
o
Home Check

After the adoption, an in-home interview MAY be conducted to ensure a safe living and loving
environment is provided for the pet. The home check will occur within a few weeks of the
adoption. There is a 2 week trial period.
o
Puppy Adoptions

Puppies are popular! In the interest of managing the volume of potential adopters, LDCRF
has instituted the following procedures for puppies at adoption events when there is a high
level of interest.
•
Potential adopters arrive at the adoption event 5 – 10 minutes before the start of the
event and put their name on the puppy interview list at the LDCRF table in the back of the
PetSmart.
•
Adoption counselors will interview everyone who is present within a few minutes of the
start of the adoption event. This can take some time, so please be patient.
•
If several equally qualified applicants are interested in the same puppy, we will ask that
they consider alternatives, and if that does not produce a solution, we will choose among
the qualified applicants by coin toss or random drawing. Keep in mind that the drawing or
coin toss are only carried out if no applicant stands out above the rest as being able to
provide the best home for the puppy.
LOST DOG & CAT RESCUE FOUNDATION INFORMATION:
•
The Lost Dog Café, located in Arlington, VA, has rescued, sponsored, and placed hundreds of
abandoned and unwanted animals over the past 13 years. In the spring of 2001, the owners of the
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Page 3 of 4
Lost Dog and Cat Rescue Foundation (LDCRF)
Adoption Event Volunteer Information
•
•
•
•
•
•
café, Pam McAlwee and Ross Underwood, decided to increase the number of animals saved by
forming The Lost Dog and Cat Rescue Foundation.
The organization is made up almost entirely of volunteers – the only paid employees are caretakers
for the animals at the Lost Dog Ranch. There is no administrative or fundraising staff, nor is there
office space, so overhead is virtually nonexistent.
In the past five years, Lost Dog and Cat Rescue Foundation has rescued over 4500 dogs and cats.
LDCRF is a 501 (c)(3) organization, which makes all donations tax deductible.
LDCRF does not normally take owner turn-ins; we secure our animals from high-kill shelters in and
around the DC area to reduce the euthanasia rate.
Animals not placed in foster homes are taken to the Lost Dog Ranch, a 70+ acre ranch in Sumerduck,
VA.
All animals eligible for adoption are up to date on shots and are spayed/neutered.
OTHER WAYS YOU CAN VOLUNTEER
•
Data Entry
o We need volunteers to take home some of our files and input the information into our database.
This helps us keep track of the animals we have placed.
o If interested, please contact Barb at [email protected]
•
Grant Writing
o With no fundraising staff, we need help securing grants from all sorts of organizations and
government agencies. If you can assist (especially if you have grant writing experience), we may
be able to secure more funds to rescue more animals.
o If interested, please contact Barb at [email protected]
•
Fundraising
o Grassroots fundraising is crucial for the foundation. We need folks to research new ways to raise
funds for the organization and take the initiative to make it happen. No amount of money is too
small!
o If interested, please contact Peggy at [email protected]
•
Street Teaming for Adoption Events
o We need people to distribute flyers in area retailers, libraries, local employers, etc. to recruit
volunteers. All you need is to pick up the flyers and hit the streets.
o If interested, please contact Carolyn at [email protected]
•
Foster Homes
o Fostering has a ripple effect. For every animal we place in a foster home, we create a space at
the ranch for another rescued animal. For every animal that we rescue, a space is created at the
shelter for another dog to live another day. Fostering is a large responsibility and an application
must be filed before a home may start taking fosters.
o If interested, contact Christina at [email protected]
•
Drivers
o Drivers go to the Lost Dog Ranch in Sumerduck, VA, bring the animals to the adoption events,
and then bring the unadopted animals back to the ranch. A large time commitment, but crucial to
the success of the foundation!
o If interested, contact Carolyn at [email protected]
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VOLUNTEER GUIDE
WELCOME
Thank you for choosing to volunteer at the Fairfax County Animal Shelter! Volunteers are a
critical component of all of our programs and key to saving lives of homeless animals in
Fairfax County.
ABOUT THE GUIDE
This volunteer guide has been created for your reference as you begin and continue your experience as
a volunteer at the Fairfax County Animal Shelter (FCAS). Please take the time to read it carefully and to
refer to it whenever you have questions. If you have questions that are not covered in this manual,
please don’t hesitate to ask a staff member.
ABOUT THE SHELTER
The Fairfax County Animal Shelter is an open-access municipal shelter operating under the umbrella of
the Fairfax County Police Department as part of the Animal Services Division. The Shelter received the
2014 Compassion Award from the Virginia Federation of Humane Societies for its efforts to reduce
unnecessary euthanasia, and also received the Volunteer Program of the Year Award from Volunteer
Fairfax. In 2013, Fairfax County became the largest jurisdiction in the United States with a live release
rate of animals above 90%, and we have maintained this.
Animal Shelter Mission
To serve as an animal resource center, engaging the community in humane solutions and
providing a safe haven for animals in need.
Vision of Animal Services
To lead the nation in creating and maintaining a safe, humane community, following as well as
establishing best practices in animal control, sheltering and
SHELTER HOURS OF OPERATION
wildlife management.
Shelter Management and Staff

Barbara Hutcherson, Acting Shelter Director and Animal Care
Manager

Dr. Karen Diviney, Animal Shelter Liaison to Deputy County
Sunday: CLOSED
Monday: CLOSED
Tuesday: 12 pm -7 pm
Wednesday: 12 pm - 7 pm
Thursday: 12 pm - 7 pm
Friday: 12 pm - 7 pm
Saturday: 10 am - 5 pm
Executive

Vacant, Director of Communication
EMERGENCY NUMBERS

Karstena Munzig, Business Manager
911 in any life-threatening emergency

Cindy Sbrocco, Volunteer Coordinator
Police Non-Emergency: 703-691-2131

Amanda Novotny, Foster & Rescue Placement Coordinator
Shelter Main Number: 703-830-1100

Shawn Crisp, Humane Educator
Shelter Caretakers: 703-324-0225

Anthony Cleveland, Daily Operations Manager
Volunteer Coordinator
Cindy Sbrocco: 703-324-0207
1|P age
[email protected]
The Shelter Online
We have an active online presence and we rely on social media (like Facebook, Instagram and Twitter)
to share information with the public and with our volunteers, as well as to build support for our mission.
As a volunteer, you will be invited to join the Shelter Facebook Group and we hope you will interact with
us on the main Facebook page and on our other sites.
Website: www.fairfaxcounty.gov/animalshelter/
Petango (to view adoptable animals): www.petango.com/fairfaxcountyanimalshelter
Facebook: www.facebook.com/fairfaxcountyanimalshelter
Instagram: www.instagram.com/fairfaxcountyanimalshelter
Twitter: @fairfaxanimals
SHELTER PROGRAMS
Volunteer
We have more than 300 volunteers contributing approximately 34,500 hours annually to help the
Shelter with a variety of tasks, including hands-on work with animals and administrative duties.
Volunteer support is critical to Shelter programming, enrichment for our animals and community
visibility.
Foster
Foster volunteers provide temporary, in-home care for shelter animals for as little as a few days and as
long as several months. Some animals go to foster homes to recover from an illness, gain confidence or
work on a behavior, while others just need a break from the shelter environment. If you are interested
in fostering, please contact Foster & Rescue Placement Coordinator, Amanda Novotny at
[email protected].
Rescue Partners
FCAS works with approximately 100 rescue partners to provide increased opportunities for animals to
find homes. Sometimes these partners take animals from the Shelter into their care, and sometimes the
Shelter takes in animals from other organizations or areas.
ADOPTION OF SHELTER ANIMALS
Animals are adopted out on a first come, first serve basis. We do not hold/reserve animals.
Shelter staff evaluates all animals for obvious signs of health and/or behavioral problems prior to their
being made available for adoption. The Shelter, however, cannot guarantee the health or temperament
of any animal. Fairfax County reserves the right to conduct a home visit prior to adoption.
2|P age
A person must have all of the following at the time of adoption:
1. Proof of home ownership OR permission from landlord

A property tax bill/assessment or mortgage statement serves as proof of home ownership
or if the person lives in Fairfax County, the Shelter staff can access proof of ownership
through online county records.
 Renters must have a lease stating that pets are allowed. Or must have permission from the
landlord for pets. (this can be done a variety of ways-counselors can take care of this)
2. Current photo ID
3. Vet records showing that all pets in the home are current on rabies vaccinations
4. Proof that any dog(s) currently in the home have valid county licenses (if not, the Shelter can
sell licenses so long as rabies vaccinations are current and can be verified)
Please Note
 If there is a dog currently in the home, a dog
to dog visit is encouraged and may be
required.
 All animals are spayed or neutered prior to
adoption.
 A visit with an available shelter animal is
required prior to completing an adoption
questionnaire.
 The Shelter has profiles for dogs, cats, rabbits
and ferrets who have been surrendered by
their owners. These are located in the filing
cabinet behind the front desk, on the intake
side. Volunteers can access this information
and are encouraged to do so.
 The Shelter does adopt pets to individuals
outside of Fairfax County.
ANIMAL INTAKES
Owner Surrender
Pets surrendered by their owners are relinquished in the field to an animal control officer or to Shelter
staff at the front office. People give up their animals for a number of reasons. The most common are
that the owner is moving, does not have time for the animal, cannot afford the animal, someone in the
family is allergic to the animal or that pets are not allowed in the owner’s apartment or house.
These animals are evaluated by Shelter staff before being placed on the floor for adoption.
Some animals are surrendered with a request for euthanasia. These are typically very sick animals or
animals the owner feels are dangerous. FCAS will have the owner sign a euthanasia request, but also
evaluate the animal to ensure the most appropriate outcome for the animal.
Stray Animals
Strays are brought to the Shelter by a resident or picked up by an animal control officer.
Virginia State Law mandates a “stray period” for all domesticated strays. The stray period for an animal
with no evidence of ownership is 5 days. A stray with a collar or other form of previous ownership
(microchip, etc.) is held for 10 days. This gives owners the chance to redeem them, and 91% of the dogs
brought into FCAS as strays are successfully reunited with their owners.
Once the stray period is complete and the animal is not reclaimed, the animal is evaluated by Shelter
staff for placement options.
Please remember that until evaluated and made available for adoption, animals cannot be
viewed or taken out of their cages for visitations with potential adopters.
3|P age
VOLUNTEER ROLES & EXPECTATIONS
Expectations
Volunteers represent the Fairfax County Animal Shelter both on and off-site and are trusted with the
care and handling of shelter animals. Our goal in training and supporting you as a volunteer is to ensure
that you will be:

Skillful with animals-kind and compassionate, but also calm, confident and capable of making
decisions that keep people and animals safe

Willing to learn and improve

Professional, cheerful, positive and helpful with customers

Flexible, patient and understanding with staff, other volunteers and processes

Able to follow oral and written instructions carefully

A team player who supports, mentors and uplifts other team members

Understanding and supportive of the role of an open-access municipal shelter and supportive of
our mission and vision

Able to communicate effectively verbally, via email and on social media

Consistent with attendance and on time for volunteer shifts
Appearance
Anytime you are representing the Shelter, you should be wearing a volunteer T-shirt and your overall
appearance should be neat and clean. Volunteers at the Shelter should wear jeans or casual pants and
shoes must be non-slip with covered toes. Flip-flops are not safe, particularly for handling dogs. Large or
dangling earrings or necklaces present a safety hazard and should not be worn (shorts may be worn at
your discretion).
4|P age
VOLUNTEER POSITIONS
Please note that more extensive position descriptions can be found on VicNet (see page 6).
Customer Care
Assist staff with various tasks or special
projects. This can include data entry, filing,
telephone follow-ups and cleaning carriers.
Clean Team
Doing dishes, laundry and other cleaning jobs
around the shelter.
Cat Room
Provide one-on-one attention and care for
shelter cats, including condo cleaning.
Conducting visitations and answering questions
with potential adopters.
Dog Kennel
Provide attention, exercise, enrichment and
care for shelter dogs, including walks and some
cleaning. Conducting visitations and answering
questions with potential adopters.
Foster Program Assistant
Assist Foster & Rescue Placement Coordinator
in placing and tracking of animals in foster.
Front Office Assistant
Assist front office staff with greeting the public,
answering questions in-person and on the
phone, selling dog licenses, and taking lost and
found reports.
Front Office Associate
Assist front office staff with all administrative
duties; use the PetPoint database to answer
questions from the public; counsel potential
adopters; conduct animal intakes and
redemptions; and facilitate adoptions from
beginning to end.
Events (Humane Education)
Assist staff at on-site and off-site shelter events.
Training required will vary by event type and
role of volunteer.
Mentor
Assist the Volunteer Coordinator with training
new volunteers. Selected by Volunteer
Coordinator after serving as a volunteer for 4
months and demonstrating exemplary skills and
judgment.
Floater
Volunteer must be trained/cleared to perform
tasks in all of the following areas: cat room, dog
kennel, small animals, events, tours,
administrative and front office assistant.
Small Animals
Provide one on one attention and care for our
rabbits, guinea pigs, hamsters, ferrets, snakes,
rats, including feeding and cleaning, conducting
visitations with potential adopters.
VOLUNTEER SCHEDULING
Below are instructions on how to access the Shelter's web-based volunteer system. This system, called
VicNet (the Volunteer Information Center), requires that volunteers schedule their hours in advance.
Only volunteers who have scheduled for a shift may come to the Shelter to volunteer. In other words,
you are not permitted to drop-in to volunteer at the Shelter without scheduling in advance.
5|P age
Logging in to VicNet:
1. The direct link to VicNet is: https://www.volgistics.com/ex/portal.dll/?FROM=20327&eMBEDDE
2. The next screen will ask for your Login name and Password. Your Login name is your email
address (the one we have on file for you). Your password is assigned by the Volunteer
Coordinator and sent by email.
3. You are now logged in to VicNet. Please explore the tabs directly under your name (Mail, My
Profile, etc.). The "My Schedule" tab is where you can schedule yourself for volunteer shifts.
4. To log out of VicNet, click the "Exit" button at the bottom of any screen.
If you would like a reference manual for VicNet, please visit:
http://www.volgistics.com/4-0.htm and enter 1148 in the box labeled "Search" near the top of the page.
Frequently Asked Questions (“FAQ”)
Q: Do I have to schedule myself "on the hour"?
A: Yes. Under the VicNet system, each shift is one hour in duration, starting at the top of each hour. Of
course, you can sign-up for consecutive shifts if available.
Q: My schedule varies from week to week. How much advance scheduling is required/possible?
A: Volunteers can schedule up to three months in advance. You can also sign-up for an open shift the
very hour before that shift starts. The system operates in "real-time" so when volunteers sign-up for a
shift, the schedule updates immediately.
Q: What if I need to make a last minute change to my schedule?
A: As mentioned above, when you sign-up or remove yourself from the schedule, the schedule updates
immediately. So in the event of a last minute schedule change, please sign-in to VicNet and make the
change as soon as possible. But keep in mind that a key benefit of the VicNet system is matching
available volunteers with the needs of our shelter's animals, so please make an effort to sign up for
shifts where you are confident you can serve. If you have to cancel at the last minute, posting it on
Facebook may give someone else the opportunity to sign up.
Q: Do I have to sign-in when I arrive at the Shelter for my scheduled shift?
A: No. When you arrive for your scheduled shift, please sign out a proxy card at the front desk (safe)
and any other supplies you need at the volunteer room. You do need to post your hours at the end of
your shift-from home.
GETTING STARTED AT THE SHELTER
You must have scheduled for a shift via VicNet prior to arriving at the Shelter. Volunteers are not
permitted to show up without scheduling in advance. The schedule is designed to provide optimal care
to all of the animals on each shift, as well as to maximize the experience of each volunteer during
his/her shift. Please be courteous to your fellow volunteers and schedule via VicNet.
When you arrive:
1. Check the bulletin board in the volunteer room for any announcements.
2. Gather any supplies that you need, including a proxy card, which needs to be signed out, and
scratch paper, pencils, etc. Please do not take the proxy card home with you. If you realize
that you have the proxy card, notify the Volunteer Coordinator and return card ASAP.
3. Look for your nametag and wear it at all times while volunteering at the Shelter. If we notice a
volunteer doesn’t have a nametag, we’ll ask that he/she put one on. If a volunteer needs one,
he/she should ask the Volunteer Coordinator.
6|P age
Entering when the Shelter is closed:
If the Shelter is closed when you arrive, please press the call button to the right of the front door. A
caretaker will answer it. It may take a couple minutes so please be patient. Tell the caretaker you are a
volunteer. Please make sure you are wearing your volunteer shirt and that it is visible.
At the end of your shift:
1. Go to the volunteer room to return any supplies, including your nametag. Return the proxy card
to the safe and sign in the card.
2. Post your hours volunteered in VicNet when you get home under the timesheet tab.
3. If you are on the last shift of the day, be sure to leave promptly. No volunteers can linger in the
building as caretakers are leaving.
IMPORTANT INFORMATION
Duties
Do not take responsibility for duties you have not been authorized or trained to assume. If you are
asked to do something you feel uncomfortable with, you may decline.
Communication with Volunteers
Most communication for the volunteer program will occur via email and the Facebook Group. Please
ensure that your contact information is up-to-date in VicNet. (Please also join the Foster and Volunteer
Facebook Group for updates).
Family, Friends and Pets
While volunteering, you may not bring members of your family or friends with you unless they are also
Shelter volunteers (including children) without permission from the Volunteer Coordinator. In addition,
do not bring your pets while volunteering.
Rescue Groups
Do not contact rescue groups on behalf of the Shelter unless you have been given authorization to do
so. We have staff managing our rescue partnership network, and unsolicited volunteer involvement can
lead to confusion.
Personal Items
A volunteer’s personal belongings can be placed in the small lockers in the volunteer room. The Shelter
is not responsible for the loss, theft or damage of volunteers’ personal items.
Media
Volunteers are not permitted to speak with or communicate with the media (including broadcast, print
and electronic of all varieties) about any aspect of the Shelter without permission from Shelter
management. This restriction includes posting animals to various websites, including Craigslist.
Outcome of a Shelter Animal
If you want to know the outcome of an animal you no longer see in the Shelter, please ask a staff
person.
Shelter Materials
Any documents or emails produced or received by a volunteer during the course of his or her
participation are the property of the Shelter and, therefore, are not to be copied or transmitted to other
parties by any method without prior consent of the Volunteer Coordinator.
7|P age
Parking
Volunteers should use available parking spaces in the front parking lot, along West Ox Road adjacent to
the building.
Questions from the Public
It is very important that we give correct information regarding animals, the Shelter and our policies. If
you are ever unsure how to answer a question, please do not hesitate to ask a staff member for
assistance. PLEASE REFER TO THE ATTACHED DOCUMENT, “TALKING ABOUT FCAS” FOR GUIDANCE.
Cell Phones
Cell phone use should be limited so as not to interfere with service to our visitors or distract from
supervision of animals. (Dog kennel volunteers are encouraged to carry their phones with them while
walking shelter dogs out back).
Confidential Information
In performing your volunteer duties, you may come into contact with or have access to a wide variety of
previous owner, adopter, volunteer, staff and/or animal information. All personal information is to be
treated as strictly confidential. This includes any information relating to a court case. Do not contact
members of the public on your own without prior authorization of a staff member. If you have any
questions as to what is covered by this policy or what is to be treated as confidential, ask any Shelter
manager before you disclose the information to anyone.
Drugs and Alcohol
The Shelter will not tolerate any volunteer reporting to Shelter premises or to off-site events while
under the influence of illegal drugs or alcohol. The legal use of prescribed drugs is permitted if it does
not impair a volunteer’s ability to perform his/her duties in a safe manner that does not endanger the
animals or other individuals.
Shelter Animal Illness & Disease Control
Shelter health and disease control procedures must be followed at all times. It is extremely important
that you sanitize your hands between handling each animal. If a shelter animal shows any of the
following symptoms, please notify a staff member:
 Diarrhea
 Nasal discharge
 Lethargy
 Vomiting
 Sneezing or
 Abnormal gait
 Eye discharge
coughing
Common Sense
As with any organization, it is impossible to predict every type of situation that will occur. Please exercise
common sense and your best judgment in these instances. When in doubt, always ask a staff member for
assistance.
Friends of the Fairfax County Animal Shelter (FFCAS)
This is an all-volunteer 501(c)(3) organization founded in 2006. The group assists the animal shelter to help lost
and abandoned animals in our community. For more information, please visit www.ffcas.org (see info sheet at
end of guide).
INJURIES, BITES & ACCIDENTS
All volunteers are required to use caution and follow established procedures when working with shelter animals. By
remaining vigilant and careful, most accidents can be avoided. However, no matter how careful or well-trained you are,
accidents can still happen.
8|P age
If a volunteer is bitten and the bite breaks the skin, a staff member must be notified immediately. For the safety of the
animal, visiting public, volunteers and staff, all bites that break skin must be reported. An animal control officer will
complete a bite report, and the animal will go on 10-day bite quarantine. You should also let the Volunteer Coordinator
know about the bite. If the coordinator is not in the office, please contact her by phone or email to let her know that
you were bitten and the circumstances of the bite.
Bites that do not break skin and scratches should also be reported to a staff member. While a bite report will not be
needed, it is good for staff to be aware of any behavioral issues that arise with shelter animals. All other injuries should
also be reported.
Please note:
 You must also report any bites or scratches you witness.
 A small first aid kit is located in the front office and in receiving.
 A bite may be an indication of an animal’s health or a behavioral problem and must be evaluated by Shelter
staff.
 For the safety of others and our shelter animals, failure to report a bite that breaks the skin could result in
dismissal from the volunteer program.
VOLUNTEERING AND YOUR PETS
Precautions
 Because some diseases can be spread from animal to animal by humans (on our clothing, shoes or hands), it is
important to adhere to strict standards of cleanliness.
 Sanitize your hands between each and every animal contact.
 Make sure your pets at home are up to date on vaccines.
 Consider keeping one pair of shoes just for use while volunteering at the Shelter and changing clothes before
interacting with your pets.
 If you have a puppy or immune-suppressed animal at home, discuss your volunteer activity with your
veterinarian before your first shift.
In the event a volunteer’s pet(s) do become ill and/or a trip to the vet is required, the Fairfax County Animal Shelter is not
responsible for the costs incurred in such cases.
Diseases
Panleukopenia (in cats) and Parvovirus (in dogs) are viruses transmitted via fecal matter or vomit. They are very hardy
viruses able to live in an environment for up to year and can be life-threatening.
Upper respiratory infection (aka kennel cough in dogs) is a less serious disease, but common in a shelter setting. It is an
airborne disease similar to a human cold, but can become serious in a puppy, kitten or animal with a compromised
immune system.
Your Commitment
You are required to volunteer a minimum of six hours per month, every month, for at least 6 months. If you do not
meet this time commitment, you may receive a warning email of your inactivity. Failure to follow-up on the information
in the warning email will change your status from active to inactive. You will be notified of the change via email. Please
note that inactive volunteers will have to undergo all steps of the application process again to be reinstated.
If you wish to resign from the volunteer program for whatever reason, please let the Volunteer Coordinator know so that
our records remain up-to-date. Also, please return your volunteer shirt to the Shelter.
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Communication and Grievances
The best way to handle any misunderstanding is to communicate honestly about it as soon as it happens. If you are
having a problem with another volunteer or staff member or with program responsibilities, see the Volunteer
Coordinator. If the Volunteer Coordinator is not available, you can also speak with any manager.
Disparaging, gossiping and negative talk about staff or volunteers will not be tolerated.
Disciplinary Procedures
A. The execution of disciplinary procedures against a Shelter volunteer, to include performance counseling, is
primarily the responsibility of the Shelter’s Volunteer Coordinator.
B. Volunteers may receive performance counseling to include: written documentation, an in-person meeting with
the Volunteer Coordinator or Shelter Director and a performance improvement plan.
C. Volunteers may receive performance counseling or be dismissed from the program for any of the following
reasons:
 Inability or refusal to follow instructions, guidelines and policies defined in the manual and reviewed in
orientation and training.
 Unsafe conduct including failure to follow safe-handling procedures.
 Failure to complete required six hours per month of volunteer service for three or more months.
 Aggressive or inappropriate conduct towards staff members, other volunteers or the public.
 Defamatory remarks made about Shelter policies and procedures, Shelter staff members or other
volunteers.
D. When appropriate, when dismissal is being considered, the Shelter Director will meet with the individual
concerned to discuss the issues that have led to performance counseling/consideration for discipline.
E. The Shelter Director will review all recommendations for dismissal, and if founded, will notify the individual
concerned of his/her decision.
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Talking About Fairfax County Animal Shelter
The Fairfax County Animal Shelter is a great place! You know it, adopters know it, and people who
have needed our assistance in caring for their animals know it. We want to spread that word, so
that everyone in the county knows there are great things happening here and that we are their
community animal resource center and not just a place for unwanted pets.
When you represent the Shelter onsite or at community events, you are tasked with spreading
this message and should have at your fingertips the facts and figures to illustrate your message.
Below are some specific talking points that should be part of your conversation with members of the public about the
Fairfax County Animal Shelter.
The Fairfax County Animal Shelter provides excellent animal care.
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With over 300 active volunteers and a dedicated staff, each animal gets individual attention, enrichment and
exercise opportunities during their stay at the Shelter.
Volunteers are scheduled from the morning to the evening, seven days a week, including holidays.
Dogs get playtime in fenced play yards and go for walks with volunteers and staff members multiple times every
day. Most dogs get to leave their kennels at least three times per day on average.
Cats get time outside of their individual condos to cuddle with volunteers, play with toys and stretch their legs.
Rabbits and guinea pigs get out of their cages and into exercise pens for playtime and get plenty of fresh veggies
to supplement their diet.
In 2015, the positive release rate for animals in the Fairfax County Shelter was 96%.
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We are the county’s only publicly-funded, open access shelter and we serve a jurisdiction of over one million
people.
No animal is euthanized for lack of space and there are no time limits for adoption.
Animals in of need of extra training, socialization or rehabilitation are either sent to foster homes or to rescue
partners to help them become adoptable, or we have a dog training team that works on behavior here at the
Shelter.
Because we accept all animals in need, we do get sick and injured animals with a poor prognosis as well as
animals that are too aggressive to be safely placed in the community. As an open-access shelter, we do perform
euthanasia when we determine adoption or rescue placement is not a viable option.
FCAS is not a ‘No-Kill’ shelter. Rather it is a lifesaving, open-access, municipal shelter.
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The Shelter is successful in saving lives thanks to the support and efforts of staff, volunteers, community
members, county and police department leadership and other supporters.
The Shelter does euthanize animals when they are sick and/or injured and have a poor prognosis or when they
are too aggressive to be safely placed in the community.
If someone is considering surrendering a pet, the Shelter should be their last resort. The web page,
www.fairfaxcounty.gov/animalshelter/surrenderingyourpet.htm gives information and resources for rehoming
your pet.
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Staff at the Fairfax County Animal Shelter works proactively to reunite stray animals with their families.
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All stray animals are immediately scanned for a microchip and posted online soon after they arrive at the
Shelter.
Staff makes every effort to contact owners to let them know their pet is safe and provide redemption
instructions.
The Friends of the Fairfax County Animal Shelter is a non-profit organization dedicated to providing financial
support to the Shelter.
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The Friends provide funds for surgeries and other medical care that goes beyond what our budget can support.
They also help with supplies like special harnesses, beds, collars, tags, and microchips for both dogs and cats.
Learn more about the Friends group at www.ffcas.org (and at the end of this Guide).
The Fairfax County Animal Shelter has an innovative, creative foster program.
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The Shelter is a great place, but we love to get the dogs and cats out into the community whenever we can.
Every weekend some of our available dogs go to weekend foster homes while the Shelter is closed (Saturday
afternoon through Tuesday morning). This gives the dogs a break and allows us to learn valuable information
about how the dog might behave in an adopter’s home.
Cats and dogs who need time to get healthy, gain weight or work on social skills go to foster homes until they
are ready to meet the public.
Kittens and puppies go to foster homes until they are old enough to get spayed or neutered and return to the
Shelter to find their new families.
Cats needing a break from the Shelter may be placed in foster homes for 30 days or more.
The Fairfax County Animal Shelter has an active, creative and innovative social media program.
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You can find us on Facebook, Instagram and Twitter.
Our Facebook page has over 36,000 followers and our posts get on average 100,000 views per week!
Facebook posts bring in adopters, volunteers and rescue partners.
A special Facebook group for volunteers and fosters creates a strong community of caring.
The Fairfax County Animal Shelter supports an innovative TNR program to address the needs of community
cats.
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The Trap-Neuter-Return program is a non-lethal program in which cats are humanely trapped by caretakers or
volunteer trappers and taken to a veterinarian to be spayed/neutered, vaccinated against rabies and ear-tipped
(the universal symbol of a sterilized community cat) before being returned to where they were trapped.
Since 2008, the FCAS has sterilized and vaccinated 6,000 cats through this program. These cats are able to live
out their lives without contributing to the outdoor community cat population.
The Shelter does not accept healthy, free-roaming, stray or feral cats.
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Pet Haven is a program that supports victims of domestic violence or people in other at-risk situations by
offering temporary shelter for family pets.
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The Shelter provides temporary housing for companion animals of victims of domestic violence up to 60 days.
Victims can go through a case worker or police officer or can contact the Shelter directly.
Spay/neuter services, vaccines and medical care are offered to Pet Haven pets.
Pet Haven pets will be walked and cared for by loving staff and volunteers.
The Shelter offers short-term crisis housing for pets up to 14 days for families facing homelessness.
With a new Humane Education program underway, the Fairfax County Animal Shelter is continuing to
increase its resource offerings in the community.
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Children’s Birthday parties, Scout badge programs, kid’s camps and animal training workshops at the Shelter.
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Visit the animal shelter website at www.fairfaxcounty.gov/animalshelter for more information.
Shelter Location
4500 West Ox Road, Fairfax, VA 22030.
Volunteer or fostering Info
 Volunteer applications for volunteers and foster families are online at www.fairfaxcounty.gov/animalshelter.
 All volunteers must be over 18 years of age and undergo a criminal history record check.
Adoption Fees
(The adoption fee includes the costs of spaying/neutering all shelter animals, as applicable)
Dogs:
Through 6 months:
$175
7 months through 5 years:
$125
6 years and older:
$100
Cats:
2 through 6 months:
$125
7 months through 5 years:
$75
6 years and older:
$50
Rabbits:
Ferrets:
Other Small Animals:
Small Birds:
Large Birds:
$15
$15
$5
$10
$100
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FAIRFAX COUNTY ANIMAL SHELTER – FREQUENTLY ASKED QUESTIONS
ADOPTION
Do I have to get the cat or dog spayed or neutered?
Yes. By state law, all dogs and cats adopted from the Shelter must be spayed or neutered. Many of the pets are spayed
and neutered before being put up for adoption. All others will have an appointment scheduled for them.
Will the animal I adopt be current on its vaccinations?
Yes. The pet will have all necessary vaccinations for its age; dogs are tested for heartworm and cats are tested for
FIV/FeLV. However, we recommend a visit to the vet of your choice within seven days of the adoption. All cat and dog
adopters are given a certificate for a free vet visit. Your vet will be able to tell you about any additional vaccines or
treatments you may want to consider. (Some puppies and kittens may be old enough to be adopted but too young to
have received their rabies vaccines.)
Do you have any puppies or kittens?
We have lots of dogs and cats at all ages. Stop by the Shelter to meet all of the adoptable pets, including puppies and
kittens. You can see a complete list of all of our adoptable animals online at www.fairfaxcounty.gov/animalshelter or at
www.petango.com
The websites are updated hourly, so you will always know what pets are available. Pets are adopted on a first-come,
first-serve basis and pets will not be held. We also do not keep interest lists for potential adopters looking for animals of
certain age or breed.
Can I visit with an animal?
Yes, once you see an animal with which you’d like to visit, go to the front desk and ask to visit with an animal. You will
be assisted by a staff member or volunteer and will get to interact with the animal in a visitation room or outdoors.
How can I see what animals are available without coming into the Shelter?
Pets available for adoption can be viewed online www.fairfaxcounty.gov/animalshelter/ or www.petango.com.
CATS IN THE COMMUNITY
Are cats required to be licensed in Fairfax County?
Unlike dogs, cats in Fairfax County are not required to be licensed. Cats are legally allowed to be free-roaming with or
without identification.
Does the Shelter accept stray cats?
During the ‘kitten season’ which typically runs between May and October, the Shelter does not accept healthy stray
cats. The rate of return on stray cats is only around 20% (and as low as 3% nationally) so most stray cats that enter the
Shelter are never reclaimed even though many are owned or otherwise cared for; and because there are no licensing
laws in Fairfax County, cats are legally allowed to be free-roaming. If a cat is sick, injured or in danger, the Shelter will
accept it. During this period, Shelter staff will check stray cats for microchips and matching lost reports, as well as
photograph and complete a found report in the event someone is looking for the cat, but will not accept the cat in most
circumstances.
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How does the Shelter obtain the cats it adopts out to citizens? If cat owners are no longer able to keep their cat for
any reason, including change in family circumstances, moving, or allergies, they can surrender the cat to the Shelter,
where it will be evaluated by the staff for adoption.
How many cats can stay at the Shelter?
There is space for a total of 96 cats which includes adoptables, holding/strays, medical isolation and quarantine.
Is a feral cat different than a stray cat?
A friendly stray cat is a cat that has been socialized by people at some point in its life and is able to be approached and
handled. A feral cat is a cat that has not had contact with humans, does not tolerate interaction with humans, and is
virtually ‘wild.’ Feral cats are unlikely to be able to be socialized to become house pets – most are very fearful of
humans, but might make good barn cats on a farm.
Some of the free roaming cats in a community are “community cats” who are fed by multiple people in a neighborhood.
A community cat is a cat that does not have a specific home but is cared for by members of the community. While the
Shelter supports a community cat program, we believe the best place for a cat is in someone’s home receiving regular
veterinarian care, protected from threats from predators, automobiles and the elements.
How is the Fairfax County Animal Shelter helping cats in our community?
The Fairfax County Animal Shelter supports a program called Trap-Neuter-Return. Participants in this program work
with the Shelter to spay and neuter feral cats and provide basic medical care before returning them to their home
territory where they can live out their lives without adding to the cat overpopulation problem.
If there are unwanted stray cats on a person’s property, can the Shelter come and remove them? Because cats are
legally allowed to be free roaming in Fairfax County, Animal Control does not trap stray cats that have ventured onto
private property. From approximately May through October, healthy stray cats will not be accepted at the Shelter. To
discourage cats from entering a yard, residents should take the following steps:
1. Do not leave out any food items, including scraps, cat food or dog food
2. Consider using a cat repellent, commonly sold at hardware and home goods stores
3. Check with neighbors to make sure they are not leaving out food for cats
4. Minimize shelter opportunities by closing off holes in sheds and garages
What should I do if I find a litter of kittens without the mother?
Unless the kittens are in immediate danger (i.e. in a busy roadway), do not touch or move them. The mother cat is most
likely nearby and has left the kittens to hunt or eat. It is common for mother cats to leave for a short time, usually to
return within a couple of hours. Well-meaning citizens often bring litters of infant kittens to the Shelter. While Shelter
staff members and volunteers are trained to care for tiny kittens, they are no substitute for the mother.
What is a Trap-Neuter-Return program? How can I participate?
The Trap-Neuter-Return program is a non-lethal program in which cats are humanely trapped, taken to a veterinarian to
be spayed/neutered, vaccinated against rabies and ear tipped (the universal symbol of a sterilized community cat)
before being returned to their home territory. Since 2008, the FCAS has sterilized 6,000 cats that have been released to
live out their lives without reproducing and contributing to the cat overpopulation problem. Contact the Shelter to learn
more about the TNR program and how you can participate. (Please take the name and contact information for anyone
wishing to participate in this program.)
How can Fairfax County residents help cats in our community?
Prevention is the best solution to pet overpopulation. Residents should spay and neuter their pets and keep pet cats
indoors. If you are interested in fostering cats or kittens while they wait for their forever home, contact the Shelter at
703-830-1100 or visit the website at www.fairfaxcounty.gov/animalshelter.
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CRUELTY/NEGLECT AND WILDLIFE
I found an injured animal, or my neighbor is mistreating his/her pet? What should I do?
All questions regarding injured animals or cruelty complaints should be referred to Animal Control via the nonemergency number of the Fairfax County Police Department at 703-691-2131.
I found a baby bird in my yard. What do I do?
Questions involving wildlife should be referred to the State Department of Game and Inland Fisheries or the Wildlife
Rescue League at 703-440-0800. Animal control only responds to sick or injured wildlife calls and/or if wildlife is
physically in the living quarters of the home (not unfinished basements or attics).
There is a dead animal on the road. What do I do?
Call the Virginia Department of Transportation at 703-383-8368 if the animal is located on VDOT maintained property.
Animal Control does not remove dead wildlife from roadways or private property.
What is the number for Animal Control?
To contact Animal Control, call the police non-emergency number at 703-691-2131.
Can I rent traps to catch wildlife?
The Shelter does not rent out traps for catching wildlife. (If the caller asks where s/he can obtain traps, suggest they
purchase one from a hardware or garden store or contact a trapping service.)
HEALTH AND WELLNESS
When is the next low-cost rabies vaccination clinic?
Rabies clinics are offered on Sundays throughout the year. The cost is $15 per vaccine. For a list of dates, please refer to
the flyer in the front lobby. Please note that county dog licenses are also sold at the clinics for $10.
Where can I get my pet spayed or neutered at a low cost?
You should contact the Anicira Veterinary Clinic, located in Manassas, Virginia to find out about getting your pet spayed
or neutered at a reduced cost. Their telephone number is 571-208-0199 and their address is 9975 Pennsylvania Ave.
Manassas, VA 20110.
Where can I get low-cost veterinary care and vaccines?
Low-cost pet vaccination services are provided by Vetco. Their website is www.vetcoclinics.com The Anicira Veterinary
Clinic located in Manassas also offers a range of basic pet health services including basic dentals. www.anicira.org. The
Humane Society of Fairfax County can sometimes help low income families with emergency veterinary expenses.
I cannot afford food for my pet. What should I do?
The Ani-meals program is run by the Humane Society of Fairfax County. They provide food for families and pets in need.
Their telephone number is 703-385-7387 and their website is www.hsfc.org.
Do you have a vet you could recommend?
Fairfax County has many wonderful vets. The Fairfax County Animal Shelter currently contracts with Pender Veterinary
Centre in Fairfax, Virginia. Their contact number is 703-591-3304 and their website is www.pendervet.com. If you
adopt from the Shelter, we can provide you a list of vets that you can go to for a free follow-up examination within
seven days of adoption.
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GENERAL FAQs
Is this a “no kill” animal shelter?
Fairfax County Animal Shelter is Fairfax County’s only publicly-funded, open access, municipal shelter. We accept all
animals in need, regardless of age, health or temperament. Any animal that is healthy, treatable, adoptable or
rehabilitatable, is placed in an adoptive home, a foster home or is placed with one of our 100 rescue partners. Animals
are not euthanized because of a lack of space and there are no time limits for adoption. Because we accept all animals,
including highly aggressive ones and bite cases, we do euthanize dogs and cats that are aggressive, a threat to public
safety or too ill or injured to treat. We are proud to have one of the highest placement rates in the region. The positive
release rate for the Shelter in 2015 was 96%.
Can I buy a dog license at the animal shelter?
Yes, dog licenses can be purchased at the Shelter or from the Department of Tax Administration (DTA) at the Fairfax
County Government Center. All dogs over the age of four months residing in Fairfax County are required to be licensed.
The cost of the license is $10. Licenses must be renewed at the beginning of each new calendar year (January). In order
to purchase a dog license, a valid rabies certificate must be provided. A dog is required to wear this license tag whenever
off the owner’s property. Any changes to records (new rabies expiration date, new address, etc. must be done through
(DTA). Cats do not require licenses in Fairfax County but need to be kept up-to-date on rabies vaccinations.
How can I donate to the Shelter?
Donations may be dropped off during normal business hours. We do not accept prescription medications, blankets,
sheets, pillows or heavily-used bowls or kennels. We can always use 6 foot flat leads, and cat toys if someone asks for
suggestions. There is also a wish list located in the flyer racks. We also have an AMAZON wish list! Monetary donations
are always gladly accepted and can be made to our Trust Fund or FFCAS.
Do you give tours to the public?
Yes! We give tours to school and community groups on a regular basis. We recommend scheduling at least 2 weeks in
advance. Contact the Volunteer Coordinator at [email protected] to schedule a tour.
LOST AND FOUND
What should I do if I’ve lost my pet, besides file a report with the Shelter?
Consider filing reports with neighboring jurisdictions. Post signs (where legal and permitted), contact local vets and talk
to neighbors. Refer callers to www.fairfaxcounty.gov/animalshelter for more tips.
How do I file a report for my lost pet or for a pet I’ve found?
Go to www.fairfaxcounty.gov/animalshelter. Under the “Support and Services” header, select “Report a Lost or Found
Pet.” Please be specific with regard to color, gender, size and defining characteristics. The more information we can get
the better.
What should I do if find a pet (besides a healthy stray cat from May - October)?
Found pets may be taken to the Shelter during normal business hours. Animal Control can assist when the Shelter is
closed. The Shelter only accepts animals found within Fairfax County. If you find a pet and wish to hold on to it, file a
found report with the Shelter and give the owners at least 15 days to report their pet lost.
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SURRENDERING AN ANIMAL
What animals do you take? What documents are needed?
We take any and all animals, but they may need to be evaluated on intake to ensure they’re good adoption candidates
(which means they’re sound behaviorally and medically). The more information provided the better. Vet records are
extremely helpful but not required. We also ask that individuals try rescue organizations first since limited kennel space
is frequently a challenge for the Shelter. There also may be times the Shelter’s population is high and it is suggested that
owners keep their pets until a later date – this specifically applies to cats and small animals. (Please see Cats in the
Community section for information about intake policies regarding healthy stray cats.)
Do you euthanize animals for owners? Is there a charge?
Yes, we do provide this service to Fairfax County residents. There is no charge. Individuals need to provide a valid
driver’s license. The Shelter does not permit family members to be in the room, to see the pet afterward or receive the
body/ashes afterward. If any of these requests is important to the owner, please tell the individual to contact his/her
veterinarian. The owner may make arrangements in advance for a cremation service to pick up the animal from the
Shelter to be cremated. In this case, the owner would pick up the ashes from the cremation service.
VOLUNTEER/FOSTER
How can I become a volunteer or foster parent?
Volunteer applications for volunteers and foster families are online at www.fairfaxcounty.gov/animalshelter. Once you
have submitted an application, the Shelter will run a basic criminal background check and will look at your interests and
availability. If you are selected, you will be invited to attend an Information session at the Shelter. It may take several
weeks to process applications due to the volume received.
What are the requirements to be a volunteer?
To be a volunteer at the FCAS, you must be 18 years or older and must pass a criminal background check. Our
volunteers shall volunteer a minimum of six hours per month, every month, for a minimum of six months, and must
meet all other requirements listed on the webpage. Submitting an application does not guarantee admission to the
volunteer program.
What things can volunteers do at the Shelter?
Volunteers assist with virtually every aspect of what we do. From socializing and exercising cats and dogs to greeting
visitors and answering questions, volunteers have a variety of job options open to them! When you apply to be a
volunteer, you will list your areas of interest on the application.
If I agree to foster an animal, do I have to buy the food and supplies or do you provide them?
When you foster a pet for the FCAS, you provide a safe, loving environment for the animal and the Shelter covers all
costs including food and medical treatment.
My school/community group is interested in participating in a ‘day of service’ to help the Shelter. Can we come as a
group to volunteer at the Shelter?
When possible, the Shelter will host community groups for service days. We typically have groups come for 2-3 hours
and jobs include cleaning, beautification and special projects. Depending on the time of year and staff schedules, we
may not be able to accommodate all groups. (Please take the caller’s name and contact information for the Volunteer
Coordinator.)
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Friends of the Fairfax County Animal Shelter
Who are we and what do we do?
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The Friends of the Fairfax County Animal Shelter (FFCAS) is an all-volunteer 501(c) (3) organization
which was founded in 2006 to support the Fairfax County Animal Shelter and to help improve the
quality of life of companion animals in our community.
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FFCAS funds professional veterinary care for shelter animals suffering from illness, injury or abuse. This
includes many life-saving surgeries. In addition, procedures to improve the adoptability of shelter
animals, such as removal of growths, correction of eye problems, grooming and dental care are
provided.
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Each adopted dog and cat go home from the Shelter with a collar and personalized I.D. tag through
funding provided by FFCAS.
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FFCAS funds pilot projects such as the cat micro-chip program, through which all cats adopted from the
Shelter will be micro chipped.
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FFCAS supports the Shelter and community by providing funds for low cost spay and neuter surgeries
for the feral cat TNR program.
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Through the Pet Haven Program, FFCAS supports pet victims in domestic abuse situations by funding
care for them when they can’t be housed at their home.
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FFCAS funds behavioral intervention to increase the adoptability of shelter pets.
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FFCAS provides other community outreach services, such as educational materials to increase public
awareness of animal shelter and animal welfare issues, and events to promote the Shelter's
partnership with local animal rescue groups, including special adoption events.
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FFCAS provides other support to the Shelter:
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- Through FFCAS's Shelter Pet Sponsorship program, local businesses and individuals can sponsor the
Shelter’s neediest pets by paying a portion of their adoption fee, which lowers it to only $25, or
donating a gift certificate for the animal's adopter. Sponsors agree to advocate for their animals on
social media, increasing their chances for adoption.
- Supplies and equipment, including toys, bedding, harnesses and other items.
Visit the FFCAS website at www.ffcas.org to learn more about the organization.
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Like us on Facebook at https://www.facebook.com/FFCAS
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Support us through the Combined Federal Campaign-CFC-#88219 or the Commonwealth of Virginia
Campaign-CVC-#07836
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Animal Shelter Foster and Volunteer Facebook Group Guidelines
During the initial orientation, foster families and volunteers are asked to join the FCAS internal Facebook
group. This group is open to volunteers, fosters, staff members and some members of our rescue community.
We are one of several organizations in the area to use social media to provide excellent care for the pets in
our care. So what is the purpose of the page? There are several ways this page can be used:
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We encourage fosters and volunteers to take candid, cute photos and videos of shelter pets. We use
these, along with your stories and observations, to construct posts for the Shelter’s external Facebook
page. This is really important, particularly for finding homes for more difficult-to-adopt animals. About
half of our adopters now say they saw the Shelter or the pet they’re interested in on one of the
Shelter’s social media platforms!
Have a non-urgent medical or behavioral question about a foster pet? Ask it to the group and you’re
likely to get immediate responses.
Want to share a happy story or informative article with the group? Go ahead. We all love to learn and
there are so many great resources out there! Consider following ASPCAPro and Animal Sheltering to
find out the latest in animal welfare.
Can’t make your volunteer shift? Alert other volunteers – we often have people step in when they hear
there is a need.
The Facebook group is a wonderful tool and is a key part of our volunteer and foster program. There are
certain things we ask you not to post on the Facebook group page, as they are better addressed with an
appropriate staff person. Two of these are:
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Concerns or complaints about a staff member, another volunteer or an issue at the Shelter.
Complaints, suggestions or concerns about Shelter policies and procedures.
In addition, all group members are expected to conduct themselves with respect and compassion towards
everyone else on the page. Inflammatory or aggressive comments can lead to misunderstandings,
misinformation and hurt feelings and should be avoided.
The Shelter reserves the right to moderate comments and posts. Posts may be removed from the page at any
time. The author of the removed post will always receive an e-mail or message from the moderator, explaining
why their post or comment was removed. People may be removed from the page temporarily or permanently
if they repeatedly post inappropriate content.
If you’re ever in doubt that a post is appropriate for the page, ask yourself, “Is this something that needs to be
addressed to a particular person or to the staff in general?” If the answer is a “particular person” then choose
an e-mail or telephone call or schedule an in-person visit with the appropriate staff person or volunteer.
20 | P a g e
Fairfax County Animal Shelter
Volunteer Agreement
I, ________________________, make the following statements and voluntarily enter into this Volunteer Agreement
(hereinafter “Agreement”) to provide exercise and socialization to the animals I am authorized to interact with, and
to volunteer in other capacities at the Fairfax County Animal Shelter (hereinafter, “FCAS”).
Initial the following to signify agreement with each statement
_____I have never been convicted of animal cruelty, neglect, or abandonment.
_____I agree to comply with all other federal, state and local laws that pertain to companion animals and pet ownership
in the jurisdiction where I reside.
_____I agree that my services to FCAS are provided strictly in a voluntary capacity as a volunteer, and without any
express or implied promise of salary, compensation, benefits, or other payment of any kind whatsoever. I further agree
that nothing in this Agreement shall be construed as creating an employment relationship between Fairfax County and
myself.
_____I acknowledge that I have received a copy of the FCAS Volunteer Guide (“Guide”), and that I have read the Guide.
I agree to fully comply with the guidance and requirements set forth in the Guide as applicable to my volunteer position.
_____I acknowledge receiving a copy of the Ethics and Integrity General Order No. 001 (“Order”), and that I have read
the document. I agree to fully comply with the guidance and requirements set forth in the Order as applicable to my
volunteer position.
_____I have no known physical or mental condition that would impair my ability to perform my duties as an FCAS
volunteer.
_____I agree to comply with all requests, directives, orders, guidance and other written and oral instructions given to
me by FCAS staff.
_____I agree to seek immediate medical attention if I am scratched or bitten by any shelter animal, or if I receive any
other physical injury resulting from my volunteering at FCAS.
_____I agree to notify FCAS staff if I am bitten by an animal.
_____I understand and agree that FCAS may terminate this Agreement and my participation in the Volunteer program at
any time for any reason and without prior notice.
_____I agree to return all clothing, equipment and other supplies issued to me by FCAS upon termination of this
Agreement and my participation in the Volunteer program.
_____I understand that I may come into contact with or have access to a wide variety of confidential information. Such
confidential information includes, but is not limited to, information related to court cases, criminal histories, criminal
investigations or other judicial and administrative proceedings, and any information designated as confidential orally or
21 | P a g e
in writing by FCAS staff. I agree not to disclose such confidential information to anyone without the prior written
authorization from FCAS staff. I understand that disclosure of any such confidential information, verbally or in writing,
may be grounds for immediate termination of this Agreement and my participation in the FCAS Volunteer Program.
_____I understand that while FCAS staff carefully monitors all animals, FCAS may have limited knowledge of their
behavioral and medical backgrounds. I understand that FCAS makes no warranties or representations regarding any
animal’s health or behavior.
_____I agree to assume all risks implicit in working with animals at FCAS, including those who may have been
abandoned, beaten, mistreated, abused, or who may suffer from an illness or disease. I understand that these risks
include physical harm caused by animals I may come into contact with, and exposure to diseases that may be
transmittable to me, other humans and other companion animals.
_____I understand and agree that Fairfax County, its members, officers, directors, agents and elected officials have no
liability or responsibility of any nature for injuries or damage to any person, animal, or property which may be caused by
animals at FCAS or my participation in the FCAS Volunteer Program. I, for myself and my heirs, executors, administrators
and assigns, hereby release, indemnify and hold harmless Fairfax County, its members, officers, directors, agents,
elected officials, and their heirs, administrators, executors, successors, and representatives from all liability for and all
risk of damage or bodily injury or death that may occur to me, including any injury based on negligence, now or
hereafter in connection with my participation as an FCAS volunteer. I expressly agree that this release, waiver and
indemnity is intended to be as broad and inclusive as permitted by the Commonwealth of Virginia and that if any portion
is held invalid, the remainder shall continue in full force and effect.
By my signature below and, and by my initials beside each paragraph above, I agree to abide by the terms of this
Agreement.
Signature: __________________________________________________ Date: ____________________
22 | P a g e
Dog Kennel Assistant
POSITION TYPE: Voluntary
POSITION REPORTS TO: Volunteer Coordinator, Cindy Sbrocco
Or Kennel Manager
POSITION SUMMARY:
Dog Kennel Assistants provide much needed one-on-one attention and care for shelter dogs, including
walks.
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Walking dogs designated with a green sticker, on a leash, in the designated area located on the shelter
property.
Socialize dogs with orange stickers on their cage cards in the shelter’s visitation room and out in grassy
area in back parking lot. Orange sticker dogs cannot go outside in the outdoor pen area.
Interact with dogs in proper and non-aggressive play, work on basic training skills.
Clean up after dogs at all times when out of the kennels.
Clean up and tidy dog kennels as needed.
Assist the public by answering questions about dogs.
Conduct visitation with potential adopters during hours that we are open for business.
POSITION SPECIFICATIONS:
Volunteer must have the ability to interact with the public, staff and other volunteers in a courteous and
respectful manner, even in stressful situations. He/She must also have the ability to communicate well
and follow directions with minimal supervision. He/She must be gentle and patient when working with
dogs and the public.
TRAINING REQUIRED:
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Read and understand the volunteer guide and the dog kennel addendum
Attend a safe dog handling session
Mentor with a seasoned volunteer.
WORKING CONDITIONS:
Subject to animal bites and scratches. Exposure to chemicals, prescribed drugs such as antibiotics,
topical medications, and cleaning products. Exposure to zoonotic (animal transmitted) diseases.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential function of this job.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable
accommodations. Frequent walking, standing, bending, and stooping.
TIME COMMITMENT:
A commitment of at least two hours per shift is preferred, with a total commitment minimum of 6 hours
a month. Shifts are available daily from 10a – 8p
4500 West Ox Road ● Fairfax, VA 22030 ● Phone: 703-830-1100
Cat Room Assistant
POSITION TYPE: Voluntary
POSITION REPORTS TO: Volunteer Coordinator, Cindy Sbrocco
POSITION SUMMARY:
Volunteers on the Cat room team provide care and attention to all the shelter’s cats that are available for
adoption. The goals of this team are to assist the animal care staff in providing appropriate cleaning,
feeding, exercise and socialization that the cats need to help them stay calm and improve their chances of
adoption, and increase the number of adoptions through public outreach and awareness. We also educate
the public, prospective adopters, and other shelter volunteers about the care and handling of cats.
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Daily between the hours of 8a – 8p.
Cleaning cat condos.
Hold, pet and/or play with cats. Interact with cats in proper and non-aggressive play.
Communicate with cats in a gentle and calm manner.
Answer questions and conduct visitations with potential adopters during hours that we are open to the
public.
Attend to basic creature comforts such as clean water & food, clean litter boxes and tidy condos as
needed.
Basic “home” nursing care; This includes administering eye ointment and nasal spray, treating ear mites,
gently cleaning eyes and noses & grooming.
Willingness to work with all cats, regardless of appearance is important. A sick cat is not always a pretty
cat, but they may be the one most in need of your love and attention.
POSITION SPECIFICATIONS:
Required: The person filling this position should act in a professional manner, display a team attitude
and approach, and be supportive of other volunteers and staff.
WORKING CONDITIONS:
The working conditions described here are representative of those an employee encounters while
performing the essential function of this job.
Subject to animal bites and scratches. Exposure to chemicals, prescribed drugs such as antibiotics,
topical medications, and cleaning products. Exposure to zoonotic (animal transmitted) diseases.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential function of this job.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable
accommodations. Frequent walking, standing, bending, and stooping.
TIME COMMITMENT:
A commitment of at least two hours per shift is preferred, with a total commitment minimum of 6 hours
a month.
4500 West Ox Road ● Fairfax, VA 22030 ● Phone: 703-830-1100
Small Animal Assistant
POSITION TYPE: Voluntary
POSITION REPORTS TO: Volunteer Coordinator, Cindy Sbrocco
POSITION SUMMARY:
Volunteers on the Small Animals team provide care and attention to all the shelter’s domestic animals
that are not cats or dogs: generally rabbits, guinea pigs, rodents and other small mammals, birds, and
poultry. The goals of this team are to assist the animal care staff in providing appropriate food, supplies
and cage space for each animal, exercise and socialize the animals to help them stay calm and improve
their chances of adoption, increase the number of adoptions through public outreach and awareness, and
provide foster care when needed. We also educate the public, prospective adopters, and other shelter
volunteers about the care and handling of small animals.
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Caring for and handling the shelter animals – Volunteers set up cages, provide fresh food and toys, groom,
socialize and provide exercise to shelter animals. Some also help with transportation to veterinary clinics
when needed.
Volunteers should have good animal handling skills.
Some small animal experience (rabbit, guinea pig, hamster, etc.) is appreciated but not mandatory.
Patience and tolerance for distractions.
Willingness to spend time outside of the shelter at public events or posting fliers.
Volunteers should be dependable and reliable.
Small animal care can oftentimes be solo duty, so volunteers need to be able to work within the guidelines
of the team on an independent basis.
POSITION SPECIFICATIONS:
Required: The person filling this position should act in a professional manner, display a team attitude
and approach, and be supportive of other volunteers and staff.
WORKING CONDITIONS:
The working conditions described here are representative of those an employee encounters while
performing the essential function of this job.
Subject to animal bites and scratches. Exposure to chemicals, prescribed drugs such as antibiotics,
topical medications, and cleaning products. Exposure to zoonotic (animal transmitted) diseases.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential function of this job.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable
accommodations. Frequent walking, standing, bending, and stooping.
TIME COMMITMENT:
A commitment of at least two hours per shift is preferred, with a total commitment minimum of 6 hours a
month.
4500 West Ox Road ● Fairfax, VA 22030 ● Phone: 703-830-1100
Clean Team
POSITION TYPE: Voluntary
POSITION REPORTS TO: Volunteer Coordinator, Cindy Sbrocco
POSITION SUMMARY:
Volunteers on the Housekeeping team provide essential support to Caretakers, Staff and Animals by
providing back end support in various facets:
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Basic laundry; washer, dryer, folding, putting away.
Dishes; cleaning & sanitizing
Shelter cleaning and organizing as needed and directed by head Caretaker
Cleaning indoors and outdoors
POSITION SPECIFICATIONS:
Required: The person filling this position should act in a professional manner, display a team attitude
and approach, and be supportive of other volunteers and staff.
The person filling this position must be willing to be at the shelter at least one shift per week and may do
more shifts if desired.
WORKING CONDITIONS:
The working conditions described here are representative of those an employee encounters while
performing the essential function of this job.
Subject to animal bites and scratches. Exposure to chemicals, prescribed drugs such as antibiotics,
topical medications, and cleaning products. Exposure to zoonotic (animal transmitted) diseases.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential function of this job.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable
accommodations. Frequent walking, standing, bending, and stooping.
TIME COMMITMENT:
A commitment of at least two hours per shift is preferred, with a total commitment minimum of 6
hours a month.
4500 West Ox Road ● Fairfax, VA 22030 ● Phone: 703-830-1100
Greeter
POSITION TYPE: Voluntary
POSITION REPORTS TO: Volunteer Coordinator, Cindy Sbrocco
POSITION SUMMARY:
Volunteer Greeters provide information to the public as they enter the facility for various purposes.
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Say hello and goodbye to all visitors to the shelter.
Direct visitors to the appropriate adoption areas.
Answer basic questions from visitors.
Hand out materials regarding adoption procedures, form and clipboards, etc.
Manage the donation area.
Operate tag machine in the back office, as needed.
Must be able to provide friendly, knowledgeable customer service and answer questions in a professional
manner, deferring to staff if the correct answer isn’t clear or if guidance is needed.
Other related assistance, as directed by FCAS staff.
POSITION SPECIFICATIONS:
Required: The person filling this position should act in a professional manner, display a team attitude
and approach, and be supportive of other volunteers and staff.
SPECIAL CAPABILITIES:
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Must be able to read, write and have clear communication skills.
Must be able to provide friendly customer service and accurate information to shelter visitors, and have a
familiarity with the information provided on all display racks.
TRAINING:
All volunteers Greeters must first attend the volunteer orientation, observe at the front desk for one hour,
and receive position specific training. Additional training and workshops in this area will also be
offered.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential function of this job.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable
accommodations. Frequent walking, standing, bending, and stooping.
TIME COMMITMENT:
One Greeter is required during Shelter’s open hours. A commitment of at least two hours per shift is
preferred, with a total commitment minimum of 6 hours a month. Volunteers in this area are asked to
give one month’s prior notice if they no longer wish to help with greeting visitors to the shelter.
4500 West Ox Road ● Fairfax, VA 22030 ● Phone: 703-830-1100
Administrative Assistant
POSITION TYPE: Voluntary
POSITION REPORTS TO: Volunteer Coordinator, Cindy Sbrocco
And staff member requesting assistance
POSITION SUMMARY:
Assist staff with tasks or special projects. This can include data entry, filing, telephone follow-ups, and
multi-media assignments.
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Enter adoption paperwork into FileMaker,and PetPoint as well as file completed paperwork.
Make adoption packets and copies of handouts as needed.
Download messages, answer phones and return phone calls as needed.
Other tasks as assigned by management staff.
POSITION SPECIFICATIONS:
Volunteer must have the ability to interact with the public, staff and other volunteers in a courteous and
respectful manner, even in stressful situations. He/She must also have the ability to communicate well
and follow directions with minimal supervision. Volunteer must have experience with MS Office (i.e.
Outlook, Excel, Word and PowerPoint). Specific training in shelter software will be provided by
experienced staff.
WORKING CONDITIONS:
The working conditions described here are representative of those an employee encounters while
performing the essential function of this job.
Subject to animal bites and scratches. Exposure to chemicals, prescribed drugs such as antibiotics,
topical medications, and cleaning products. Exposure to zoonotic (animal transmitted) diseases.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential function of this job.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable
accommodations. Frequent walking, standing, bending, and stooping.
TIME COMMITMENT:
A commitment of at least two hours per shift is preferred, with a total commitment minimum of 6 hours
a month. Hours available on an “as-needed” basis, does not require a consistent schedule.
4500 West Ox Road ● Fairfax, VA 22030 ● Phone: 703-830-1100
Customer Care Assistant
POSITION TYPE: Voluntary
POSITION REPORTS TO: Volunteer Coordinator, Cindy Sbrocco
And staff member requesting assistance
POSITION SUMMARY:
Primarily assists front office staff with customer service delivery in either the Adoptions or Lost and
Found Lobby.
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Answers visitor questions and matches visitors to needed resources and services
Assembles adopted animal packets, make copies of handouts and flyers, restock flyer racks
Answers telephone, retrieves and returns phone messages and makes return phone calls
Assists front office staff with adoptions and lost and found reporting. May include entering
adoption records into FileMaker, PetPoint and Science Diet databases, stocking supplies and
filing completed paperwork.
Sells dog licenses
Tidies lobbies and other publically used spaces.
Other tasks as assigned by management staff.
POSITION SPECIFICATIONS:
Volunteer must have the ability to interact with the public, staff and other volunteers in a courteous and
respectful manner, even in stressful situations. He/She must also have the ability to communicate well
and follow directions with minimal supervision. Volunteer must have experience with MS Office (i.e.
Outlook, Excel, Word & PowerPoint). Specific training in shelter software will be provided by
experienced staff.
WORKING CONDITIONS:
The working conditions described here are representative of those an employee encounters while
performing the essential function of this job.
Subject to animal bites and scratches. Exposure to chemicals, prescribed drugs such as antibiotics,
topical medications, and cleaning products. Exposure to zoonotic (animal transmitted) diseases.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential function of this job.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable
accommodations. Frequent walking, standing, bending, and stooping.
TIME COMMITMENT:
A commitment of at least two hours per shift is preferred, with a total commitment minimum of 6 hours
a month. Hours available on an “as-needed” basis, does not require a consistent schedule.
4500 West Ox Road ● Fairfax, VA 22030 ● Phone: 703-830-1100
Foster Program Assistant
POSITION TYPE: Voluntary
POSITION REPORTS TO: Volunteer Coordinator, Cindy Sbrocco
Foster Coordinator
POSITION SUMMARY:
The persons in this position will assist the Foster Coordinator with duties related to managing and
coordinating the shelter’s foster program, duties to include:
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Communicates with foster volunteers and staff in an efficient and timely manner, helping to maintain an
open relationship with each one, to aid in volunteer retention and overall satisfaction.
Responsible scheduling medical treatments for foster animals, and for sending reminders to fosters for
vaccines and other treatments required for animals in their care.
Gathering and cleaning supplies required by the fosters for animals in their care.
Giving baths (if needed)
Preparing paperwork.
Using the shelter’s software program, Chameleon, to enter information on foster animals.
Answering questions and assisting foster volunteers.
Other front desk/admin duties as assigned in down-time
POSITION SPECIFICATIONS:
Volunteer must have the ability to interact with the public, staff and other volunteers in a courteous and
respectful manner, even in stressful situations. He/She must also have the ability to communicate well
and follow directions with minimal supervision. He/She must have data entry skills and a willingness to
learn and use the shelter’s software program, Chameleon.
WORKING CONDITIONS:
The working conditions described here are representative of those an employee encounters while
performing the essential function of this job.
Subject to animal bites and scratches. Exposure to chemicals, prescribed drugs such as antibiotics,
topical medications, and cleaning products. Exposure to zoonotic (animal transmitted) diseases.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential function of this job.
Regular lifting to 10 lbs, frequent lifting to 35 lbs, and occasional lifting over 35 lbs with reasonable
accommodations. Frequent walking, standing, bending, and stooping.
TIME COMMITMENT:
As needed by Foster/Rescue Program Coordinator and/or Volunteer Coordinator. Two hour minimum
shifts during the following hours:
Hours: Sat
9a – 5p
Tue/Thu 9a – 7p
Fri
10a – 5p
4500 West Ox Road ● Fairfax, VA 22030 ● Phone: 703-830-1100