Photo Direct
Troubleshooting Guide
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Contents
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Can’t Download App
Sent photos to the Wrong Work Order
Transmit Issues
Remove Photos from Device
General Tips
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Can’t Download App
• Ensure that you have a strong signal
• Check to make sure that your device meets our
minimum device requirements
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Wi-Fi/Data capable device that runs on a 3G network
1GB RAM
Camera (3.1mp)
Android: OS (2.3.3) or newer
iOS: OS (6) or newer
• Ensure that you have enough memory on your
device to download the app
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Sent Photos to the Wrong Work Order
– Notify the person (updater) who is updating the
order in Vendor Web
– Updater needs to complete the following steps:
• Log into Vendor Web
• Go to the order
• Click the “Download Images” button
– Under Order Images or Remaining Images
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Sent Photos to the Wrong Work Order
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Open the file that downloads to your computer
Save the photos
Go to the correct work order
Upload the photos to the correct work order
Delete the photos from the incorrect work order
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Transmit Issues
1. Check to make sure you have a strong signal
2. What is the status of the order on the
transmit screen?
– New (go to slide 7)
– Invalid (go to slide 8)
– Queued (go to slide 9)
– Failed (go to slide 10)
– Success (go to slide 11)
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Photos will not Transmit (New)
• Click Full Transmit
*This step will work for both
iOS and Android devices
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Photos will not Transmit (Invalid)
*This step will work for both
iOS and Android devices
8
Photos will not Transmit (Queued)
• If photos are stuck in the “Queued” status
– Click the order
– Click on “Reset”
– Hit Full Transmit
*This step will work for both
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iOS and Android devices
Photos will not Transmit (Failed)
*This step will work for both
iOS and Android devices
10
Photos will not Transmit (Success)
• Photos were transmitted
*This step will work for both
iOS and Android devices 11
Remove Photos from Device
For an in-depth look at how to
remove/retrieve/back up photos from your
device please click the link below
• http://safeguardproperties.com/sitecore/cont
ent/Subsites/VM_Resources/~/media/VM/Co
pying%20Photos%20from%20Your%20Device.
pdf
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Remove Photos from Device (iOS)
• Plug your iOS
device into the
computer using
your USB cable
• Open iTunes
(version 10.0 or
later)
• Select the
“Apps” tab
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Remove Photos from Device (iOS)
• Select the Photo Direct App
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Remove Photos from Device (iOS)
• Select the “Photos” folder
• Click the “Save to…” button
• Save the photos to your computer
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Remove Photos from Device (Android)
• Plug the device into the computer using your USB cable
• Go to “Computer”
• Double click on the
android device
• Click on “Internal
Storage”
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Remove Photos from Device (Android)
• Double click the Photo Direct Folder
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Remove Photos from Device (Android)
• Double click the “Photos” folder
• Folders will identify the dates. Within each folder are the
images you have taken with the app. Copy the images to a
folder located on your computer to save archived images.
VWM
VWM
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General Tips
• If you experience an issue that was not previously
listed, try one of these tips:
• Restart your Device
– Turn off your device
– Turn your device back on
• Disable Wi-Fi
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Go to settings
Turn off Wi-Fi
Wait for 30 seconds – 1 minute
Turn Wi-Fi back on
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General Tips
• Reset your Device (iOS)
– Reset the device by holding the sleep/wake button at the top right of
the device and the home button at the bottom center
of the face at the same time.
– Continue to hold them both past the “slide to power
off” message until you see the screen go black and
the white Apple logo appear.
– When the logo appears, release both buttons.
– The device will restart and come back to the lock
screen.
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General Tips
• Manually Close Photo Direct (iOS)
– Click the home button to exit the app
– Double-click the home button
– Hold the Photo Direct icon until it shakes and a
red minus sign appears
– Tap the minus sign to force the
app to close
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General Tips
• Force Stop Photo Direct (Android)
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Go to the device’s home screen
Go to Settings
Go to Applications
Go to Manage
Applications
– Click on Photo
Direct App
– Click “Force Stop”
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Help Desk
If you are unable to resolve your issue using the
listed steps, please contact the Help Desk at
ext. 3999
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