FAQ – Frequently Asked Questions
A
Account Please settle your account in good time. You can check your account any time at reception.
Adapter or extension cord, charger for mobile phone are available at the reception for a deposit of CHF 20.00
(refundable on return).
B
Baby cots are available at the daily rate of CHF 15.00 per night. Please contact reception.
Bank / Cash dispenser Is located at the main street. Opening times and locations of the local banks are
available at the reception.
Bath robe On request there are bath robes available. Please contact reception; against a refundable deposit
of CHF 50.00 you will get a bathrobe and slippers.
Bar is open Monday to Saturday from 11:00 am to 10:00 pm. Sundays from 11:00 am until 04:00pm.
Bed Linen consists of anti bacterial material, most suitable for guest with allergies. If you need extra bed linen,
please contact reception.
Breakfast Our breakfast room is located on the ground floor (Bar). From 06:30 am to 10:00 (Monday to Friday)
and from 07:30am to 11:00 am (Saturday and Sunday) the breakfast is served at the bar.
C
Check-In / Check-Out On your arrival day, the room is available from 02:00 pm. For an early Check-In please
inform the reception. We kindly ask you to check out not later than 12:00 pm. For late departure and the costs,
please check with the reception.
Church/religion Information about churches, prayer rooms, their opening hours and religious services are
available at the reception .
Conference room Our partner hotel BEST WESTERN Hotel Stücki offers all equipped conference rooms for
up to 100 people. For information and reservations please contact the reception.
Credit cards / Cheques We accept: Visa, Mastercard, EC-Maestro, Diners Club, American Express, JCB and
Traveller Cheques for payment. Unfortunately we can not accept any other cheques.
E
Electricity The hotel is equipped with 220-volt outlets. For any further questions please ask the reception.
Elevator The hotel provides an elevator next to the reception. In case of fire alarm please take the stairs and
the emergency exit.
Emergencies In case of emergency, please contact the reception at any time. In minor emergencies at the
reception we have a 1st Aid box with disinfectant spray, bandages & sticking plaster
Escape plan Behind the door you will find an escape plan.
Excursions Information about City tours or day trips can be requested directly at the reception. Enjoy our
large selection of brochures to help you enjoy Switzerland an its many opportunities.
F
Fax Would you like to send a fax? For a small fee you can bring your documents to the reception and we will
fax it for you. This service is available during the opening hours of our reception..
Flight - arrival & departure The reception can give you the most actual information about all arriving and
departing flights at Basel airport.
Fitness Is located around 10 minutes by tram in the Migros Fitnesspark “Heuwaage”. Opening hours are from
Monday to Friday from 06:30 am to 10:00 pm on weekends from 09:00 am to 07:00 pm.
Fire alarm In case of fire please follow the evacuation plan posted in your room.
Fire Prevention / Escape plan Please help to prevent fire. In case of fire alarm please follow the evacuation
plan posted in your room. In your writing case you find an instruction on “what should I do in case of
emergencies/fire, ”.
Fruits Fresh fruits for free takeaway are available at the reception.
H
Heating / Cooling The room temperature in the whole house is the same (23°C).
Housekeeping Do you need an extra towel, soap, a flannel or a second pillow? Please contact reception.
I
Ice Please ask at the reception or at the bar during the opening hours.).
Internet In each room there is a Wi-Fi access which is free of charge. If you need some help please contact
the reception team at telephone number 900. Please contact reception for a high-speed access against a small
fee.
Ironing With pleasure we provide an ironing board and an iron free of charge, just ask at reception.
L
Laundry service The change of linen or housekeeping service is usually from 07:30 am to 04:30 pm the
whole week. For daily laundry service (while a longer stay) please contact reception.
Liability In case of willful damage the incurred loss amount will be charged to your bill and the hotel declines
any liability for any guest’s possession.
Lost property If you have found something please bring it to the reception. If you lost something please
contact the reception.
Luggage storage You can leave your luggage during the opening hours in our luggage room by the reception.
M
Mail You can receive your incoming mail daily. Please ask reception for stamps and you can leave your
outgoing mail at the reception.
Message If you get a phone call and you are not in the room, reception will inform you.
N
Newspaper Different daily newspapers are at your disposal on the ground floor.
Non smoking rooms We charge a cleaning fee of CHF 150.00 if you smoke in a non smoking room.
P
Parking/ Garage For the parking in the neighbor building you need to contact the reception. We charge you as
guest CHF 18.00 per day/car. For a short parking ticket in the Claramatte Parking you pay maximum CHF
25.00/12h. Ask our reception team for more parking options in the area.
Pets (dogs, cats) are welcome at a supplement of CHF 15.00 per pet and day (food not included). Please
note that, in and around the hotel, dogs must be kept on a leash.
Pharmacies A pharmacy is located on the main street (Greifengasse) and is open from Monday to Friday from
08:00 am to 06:30 pm. Out of these opening hours you may get help at the emergency pharmacy
(Petersgraben). The reception can give you the directions.
Photocopies With pleasure we copy your documents at the reception (14h). The first 5 pages black/white are
free; any further pages CHF 0.50, colored copies CHF 0.60.
Pillow Extra pillows, neck pillows, or millet pillow? Please contact the reception and against a refundable
deposit of CHF 150.00 (charged to your account) you will get your desired pillow for a peaceful sleep.
Porter service With pleasure we can help you with your luggage for an extra charge of CHF 7.00.
Public toilettes In the basement you will find the public toilettes.
R
Reception With great pleasure our multilingual staff will serve you from Monday until Friday from
06:00 am to 11:00 pm; Saturdays from 07:00 am to 11:00 pm and on Sundays from 07:00 am until 04:00 pm
Rent a car To hire a car please contact the reception.
Room key cards Please carry your key card with you at all times. It permits you to charge consumptions at
the bar and restaurant directly to your room. It also opens the night door to the hotel when the entrance door is
locked at night.
Rules of the house We kindly ask for absolute silence in the hallways from 11:00 pm to 8:00 am.
S
Safe Your room is equipped with a safe. Please read the instructions carefully before you enter a code.
Sewing service If you need to sew something please contact the reception.
Shopping A big variety of shops can be found on the main street (Greifengasse) as well as on the other side
of the river.
Smoking area We ask our smokers to smoke only outside the hotel.
Sport The information kit contains a leaflet describing various sports facilities and possibilities.
T
Tableware Cutlery, glasses or plates are available on request at reception.
Taxi Our reception staff will gladly order it for you.
Toiletries Different toiletries like: razor blades, sanitary towels, combs, nail file, toothpaste and toothbrush, or
sewing kit are available at reception during the opening hours, free of charge.
Train / Train tickets Please contact reception for the time schedule of the train & tram connections.
TV All our rooms are equipped with a color TV with digital reception. You will find a TV guide in your room.
W
Wake up call Please request your wake-up call at the reception. You will be woken up by phone.
Water / Water heater The mineral water on the table is free of charge and will be changed every day. Please
use the electric kettle only to heat water.
Security
Always use the main entrance to the hotel.
Never display guest room keys in public or carelessly leave them on the restaurant tables or other public
places where people can easily steal them.
Whenever you are in your room, close the door securely. Be sure to check that all sliding doors or windows are
locked.
Verify who the person is before permitting anyone to enter your room. If the person claims to be hotel
employee, call the front desk No. 900 for confirmation.
Place your valuables in the safe in your room. Do not leave valuables in your vehicle. Easily seen valuables
are a welcome invitation to burglars.
If you suspect any subversive activity please inform the front desk.
Close the door from inside your room.