Title: Meter Reader
Job Grade:
4
Reporting to: Field Customer Service Supervisor
Department: Support & Customer Service
Tualatin Valley Water District believes that each employee makes a significant contribution to our
success. That contribution should not be limited by the assigned responsibilities. Therefore, this job
description is designed to outline primary duties, qualifications and job scope, but not limit the
incumbent nor the organization to just the work identified. It is our expectation that each employee
will offer his/her services wherever and whenever necessary to ensure the success of our mission to
provide our community quality water and customer service.
Overall Purpose of the Job: To read commercial and residential meters throughout the entire District;
maintain and perform minor repairs to meter, meter box facilities and automated meter reading (AMR)
devices throughout the District; and respond to customer inquiries regarding topics such as, water leaks,
and other general water system trouble shooting for customers.
This position has been identified as safety sensitive because one or more of the following are essential
functions of the position: Operating heavy equipment, operation of a commercial vehicle, setting up
work zone traffic control, confined space work, trenching and excavation work, operation of a forklift,
flagging, working with water treatment chemicals, driving (as a primary function of the position).
Essential Job Functions:
 Conduct accurate reading of residential and commercial water meters, which includes the
operation of the "data collector" hand held meter reading device and the operation of a motor
vehicle.
 Perform meter maintenance activities, including trouble shooting, minor repair and/or
replacement of residential and commercial meters, maintaining, repairing, installing meter
boxes, installing AMR and trimming landscaping away from meters and meter boxes.
 Perform customer service related activities, including conducting special meter reading tasks
(re-check readings), responding to customer inquiries regarding billing, water leak, water service
and other similar functions; and follow-up as needed.
 Read an average of 400 meters per day with 99.5% accuracy.
 Transfer information to and from data collectors to a personal computer.
 Perform other related duties as assigned.
Knowledge, Skills and Abilities Required:
 Knowledge of basic mechanical repairs.
 Knowledge of safety practices and procedures applicable to the job.
 Knowledge of personnel, administrative and departmental policies.
 Knowledge of basic computer operations and Microsoft Office.
 Skill in customer relations and communications, including the ability to effectively and tactfully
work with difficult customers and complex customer issues.
 Ability to download and upload data collectors competently.
 Ability to read and interpret maps.
Revised 3/14
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Ability to successfully navigate the streets and roads throughout the District.
Ability to accurately read and record numerical and written information.
Ability to accurately and legibly transfer information into a written format.
Ability to establish and maintain respectful and harmonious relationships with others both
inside and outside the organization.
Ability to perform effectively in an independent or team environment, as well as displaying self
motivation skills.
Ability to communicate effectively both orally and in writing with coworkers, customers and
other agencies.
Ability to display TVWD's guiding principles of delivering the best water, service and value by
demonstrating reliability, integrity, stewardship, excellence and safety.
Minimum Requirements:
 High School Diploma or equivalent; and
 Minimum of one year experience in customer service, construction or maintenance; or
 Any combination of experience and training which provides the equivalent scope of knowledge,
skills and abilities required to perform the work.
Special Qualifications:
 Possess a driver’s license valid in the State of Oregon; have and maintain a safe driving record.
Working Conditions:
 Have regular and predictable attendance.
 Work in all types of weather conditions, and perform tasks requiring moderate physical
exertion, including repetitive lifting, digging and kneeling on a daily basis.
 Respond and work, without advanced notice, in times of adverse weather, natural disaster,
emergency, or other unusual event as determined by the District.
 Prolonged periods of sitting, standing, or kneeling.
 Operate, read information and focus on a personal computer, telephone, and other related
equipment.
 Daily verbal communications both in person and on the telephone.
 Perform physical tasks as described on attached form.
 Perform optional week-end duty if requirements are met.
Revised 3/14
Tualatin Valley Water District
PHYSICAL JOB TASK ANALYSIS
Field Customer Service Meter Reader
GENERAL ACTIVITIES
At one time
Total hrs for the day
Sit
<30 min
<30 min
Stand
<30 min
30-60 minutes
Walking
<30 min
2.5-3 hours
Drive
30 min
5 hours
Total
9 hours
Essential Job Tasks
Please see attached job description.
PHYSICAL ACTIVITIES
In an eight-hour day, this job requires:
R – Rarely Less than 1 hr or 1-5% per day
O – Occasionally 1-2.5 hrs or 10-33% per day
10% = 4-6x/hr, 33% = 20x/hr or < 60x/day)
F - Frequently 2.5 – 5.5 hrs or 34-66% per day
(34% = > 20x/hr, 66%=120x/hr or < 720x/day)
C – Continually 5.5 -8 hrs or 67-100% per day
(67% = > 120x/hr or > 720x/day)
R
O
F
C
Notes
Assembly
Install Meters
X
Sitting
Driving
X
Standing
Read 400 Meters/Every Other Day
X
Walking
Read 400 Meters/Every Other Day
X
Squatting/crouching
Read 400 Meters/Every Other Day
X
Driving
To locations for Meter Reading
X
Crawling
X
Kneeling
Change Meters
X
Digging/shoveling
Shovel
X
Stooping/bending
Read 400 Meters/Every Other Day
X
Turn/twisting
X
Balancing
X
Reaching forward
Clean meter
X
Reaching overhead
X
Climbing
2 steps into/out of meter van
X
Wrist turning
Repair Meters
X
Grasping
Screwdriver to open lid
X
Pinch/squeeze
X
Finger manipulation
Data entry to hand held computer
X
LIFTING
Weight
Object
Lowest point Highest point
R
O
F
C
27#
37 Drive Top
Ground
30”
X
30#
Brooks Top
Ground
30”
X
35#
2” Compound Meter
Ground
30”
X
54#
Brooks #4 Box
Ground
30”
X
60#
Concrete Bags
Ground
30”
X
60#
UPM
Ground
30”
X
62#
Bucket of Gravel
Ground
30”
X
80#
Brooks #36 Box
Ground
30”
X
81#
Brooks Double
Ground
30”
X
87#
Brooks #37 Box
Ground
30”
X 2-3x/year
93# 46.5#
Trash Pump1 person,2 people
Ground
30”
X
*Meter Readers read meters every other day and do the same tasks as the FCS only less frequently.
Updated 03/12
©Laurelhurst Physical Therapy Clinic 2011
Page 1 of 2
Revised 3/14
In an eight-hour day, this job requires:
R – Rarely Less than 1 hr or 1-5% per day
F - Frequently 2.5 – 5.5 hrs or 34-66% per day
(34% = > 20x/hr, 66%=120x/hr or < 720x/day)
C – Continually 5.5 -8 hrs or 67-100% per day
(67% = > 120x/hr or > 720x/day)
O – Occasionally 1-2.5 hrs or 10-33% per day
10% = 4-6x/hr, 33% = 20x/hr or < 60x/day)
CARRYING
Weight
Object
30#
Brooks Top
54#
Brooks #4 Box
60#
Concrete Bags
60#
UPM
62#
Bucket of Gravel
70#
2” Compound Meter
80#
Brooks #36 Box
81#
Brooks Double
87#
Brooks #37 Box
93#, 46.5#
Trash Pump1 person, 2 people
PUSH/PULL
Weight
Object
38#
Valve Turning
95#
Manhole Lid
130#
Wheel Valves
Maximum distance carried
20’
20’
20’
20’
20’
20’
20’
20’
20’
20’
Maximum distance
Push/Pull
0” Vertical Pull
1-2 feet push/pull
R
X
R
O
X
X
X
X
X
O
F
C
X
X (1x/month)
DEMAND LEVEL: OCCASSIONAL(1-33% of workday)
FREQUENT (34-66% of workday)
SEDENTARY
LIGHT
MEDIUM
MEDIUM-HEAVY
HEAVY
VERY HEAVY
NEGLIGIBLE
10 POUNDS
20 POUNDS
35 POUNDS
50 POUNDS
OVER 50 POUNDS
Updated 03/12
C
X (1x/month)
X
X
X
X
PHYSICAL DEMAN CATEGORY
Heavy
Sedentary
Light
Medium
GENERAL PHYSICAL DEMAND CHARACTERISTICS OF WORK
10 POUNDS
20 POUNDS
50 POUNDS
75 POUNDS
100 POUNDS
OVER 100 POUNDS
F
Very Heavy
CONSTANT(67100% of workday)
NEGLIGIBLE
NEGLIGIBLE
10 POUNDS
15 POUNDS
20 POUNDS
OVER 20 POUNDS
© Laurelhurst Physical Therapy Clinic 2011
Page 2 of 2
Revised 3/14