Board Meeting Agenda
Tuesday, April 18, 2017
4:45 p.m. Central Board Room
1.
Call to order and regrets
Chair
2.
Adoption of Agenda
Chair
3.
Disclosure or Pecuniary Interest
Chair
4.
WPL Board 2017-2018
 Election of: Board Chair
 Appointment of: Secretary, Treasurer, Solicitor, Head of Freedom
of Information/Protection of Privacy Officer
 Board Annual Check List
CEO
5.
Communications
 Letters & Newspaper Reports
A. Rutherford
Minutes
 Minutes of Previous Board Meeting
Chair
7.
Business Arising
CEO
8.
Board Chair Report & Questions
Chair
9.
CEO Report & Questions
CEO
10.
New Business
 WPL Collection Management Plan Report
 Naming WPL Facilities Report
 State of Technology at WPL Report
N. Peel
K. Pope
H. Turnbull
11.
Review of Board Reimbursements
Chair
12.
Next Meeting
 Tuesday May 16, 2017
4:00 p.m.
6.
13.
In Camera
14.
Adjournment
Windsor Public Library Board Meeting
Tuesday March 21, 2017
4:00 p.m.
Central Branch
Present:
Regrets:
Staff:
Guests:
Dr. P. Frise (Chair), Councillor J. Gignac, Councillor I. Kusmierczyk, D.
Lee, M. Payne, J. Stuart
Councillor R. Bortolin
K. Pope (CEO), A. Craig, C. Rideout-Arkell, L. Turcotte,
C. Woodrow, V. Critchley, D. Seguin, A. Rutherford (Secretary)
R. Blok
1. Call to Order: Chair called the meeting to order at 4:00 p.m.
2. Approval of agenda:
Moved:
M. Payne
Seconded:
J. Stuart
25.17
That the agenda be approved as presented. CARRIED
3. Disclosure of Pecuniary Interest: None
4. Presentations/Delegations: None.
5. Communications:
Correspondence:
• Thank You Card
February 24, 2017
• Newspaper/Radio Reports
 AM800 CKLW February 14, 2017
Circulation on the Rise at Windsor Public Library
 Build a Branch in Proposed Mega-Hospital:
 Windsorite March 6, 2017
 CBC News March 6, 2017
 AM800 CKLW March 6, 2017
 Windsor Star March 7, 2017
 Windsor Star March 8, 2017
Work on New Windsor Library Branch at Optimist Community Centre
Ahead of Schedule

Windsor Star March 16, 2017
Windsor Public Library Seeks Community Input on Central Branch
6. Minutes:
Moved:
26.17
D. Lee
Seconded:
I. Kusmierczyk
To approve the minutes of the WPL Board meeting held February 14,
2017 as presented. CARRIED
7. Business Arising:
8. Board Chair Report & Questions: P. Frise updated the Board on his research on
the role and function of public sector board nominating committees. A handout was
passed to all members.
Moved:
D. Lee
Seconded:
J. Stuart
27.17
To receive the Chair’s report as presented. CARRIED
9. CEO Report & Questions to the CEO:
K. Pope reviewed her report highlighting the ongoing builds. The new Optimist
branch is ahead of schedule. Early planning has 3 “open houses” scheduled in early
October, including a Donor event, staff event, a “Sneak Peek” for residents of the
Optimist and Remington Park areas and finally the Grand Opening.
Moved:
28.17
J. Stuart
Seconded:
M. Payne
To receive the CEO’s Report of March 14, 2017 as presented.
CARRIED
10. New Business:
1) 2016 Annual Review – Budimir Branch: A. Craig highlighted the programming
taking place at Budimir. A discussion re: the YA population and how WPL can
meet the needs of youth across Windsor.
Moved:
29.17
I. Kusmierczyk
Seconded:
J. Gignac
That the Windsor Public Library Board accepts the 2016 Annual
Review – Budimir Branch as presented. CARRIED
2) 2016 Annual Review – Riverside Branch: A. Craig reviewed his report,
highlighting the increase in home-schooled programming and their positive
2|Page
impact on collections. A discussion followed re: how to bring popular programs to
other locations. Youth data is needed to capture their needs.
Moved:
30.17
I. Kusmierczyk
Seconded:
D. Lee
That the Windsor Public Library Board accepts the 2016 Annual
Review – Riverside Branch as presented. CARRIED
3) 2016 Annual Review – Adult Literacy Program: C. Rideout-Arkell introduced R.
Blok to review this report, reviewing the history of Adult Literacy at WPL and
highlighting the numbers of participants in both the adult literacy and the deaf
literacy program. A discussion followed re: the success stories.
Moved:
31.17
J. Gignac
Seconded:
M. Payne
That the Windsor Public Library Board accepts the 2016 Annual
Review – Adult Literacy Program as presented. CARRIED
P. Frise thanked the staff for their thorough reports.
11. Review of Board Reimbursements: K. Pope notified the Board the final OLA
expenses incurred by the Board Chair have been received in the amount of $381.16.
Moved:
32.17
I. Kusmierczyk
Seconded:
D. Lee
To approve the reimbursement of $381.16 for OLA expenses to the
Board Chair as presented. CARRIED
12. Next Meeting: Tuesday, April 18, 2017
The Annual General Meeting will be Tuesday April 18, 2017 on the first floor of
Central Library at 4:00 p.m. with the regular Board meeting being held at 4:45 p.m.
on the same day in the Board Room.
13. In Camera:
33.17
Moved:
I. Kusmierczyk
Seconded:
J. Stuart
That the Board move in camera at 4:45 p.m. CARRIED
34.17
Moved:
J. Stuart
Seconded:
I. Kusmierczyk
That the Board move back into open session at 5:17 p.m. CARRIED
3|Page
Moved:
35.17
Seconded:
I. Kusmierczyk
That the Agreement dated March 21, 2017, amending the original
Library Operating Agreement dated December 9, 2014, BE
APPROVED. CARRIED
Moved:
36.17
J. Gignac
J. Stuart
Seconded:
D. Lee
That the HR matter re: Secondment Agreement discussed in camera
see: IC 13.17, BE APPROVED. CARRIED
14. Adjournment:
37.17
Moved:
J. Gignac
Seconded:
D. Lee
That the Board adjourn the meeting at 5:18 p.m. CARRIED
APPROVED:
X
Dr. Peter Frise
Chair, Windsor Public Library
X
Kitty Pope
CEO, Windsor Public Library
X
Anne Rutherford
Manager Board Operations & Executive Assist...
4|Page
Board Operations
Annual Check List 2017-2018
At the beginning of each Board year, the Board reviews the
basic operations of the Board and makes any adjustments.
1) Board Meetings
 The Public Libraries Act requires WPL have 10 Board meetings per year. The 3rd
Tuesday of the month, 4:00pm – 6:00pm at the Central Library board room has
traditionally been the meeting time and location. Below is the proposed schedule for
2017-2018.
Date
Tuesday April 18
Tuesday April 18
Tuesday May 16
Tuesday June 20
Tuesday July 18
Tuesday August 15
Tuesday September
19
Tuesday October 17
Tuesday November 21
Tuesday December 19
Tuesday Jan 16, 2018
Tuesday February 20
Tuesday March 20
Tuesday April 17
Tuesday April 17
Tuesday May 15
Notes
AGM - Annual Meeting
Board Elections & Annual Checklist, IT Review, Collection Review &
Plan
2016 Annual Audit & Non-Union Compensation
Bridgeview, Forest Glade Review, Budget for Optimist - AT
OPTIMIST
NO meeting scheduled
2018 Capitol & Operating Budgets, Central Library Consultants –
Interim Report
Fontainebleau, Remington Park, Sandwich, Seminole Review &
Hours Review
WPL Policy Report, Summer Programming Review
Outreach & Programming Reviews, Central Library Consultants Final Report
NO meeting scheduled
Central, Literacy, Marketing & Branding Reports
Budimir & Riverside, Statistics 2017, Collection Department Review
NO meeting scheduled
AGM - Annual Meeting
Board Elections & Annual Checklist, IT Report, Collection Review
State of the Library/City Agreement
 Please note Policy Review Dates are scheduled as follows:
Foundation Policies – 2018
Governance Policies – 2019
Operational Policies – 2019/2020
 If you cannot attend a meeting we appreciate knowing 24 hours in advance if
possible…to make sure we have quorum. Please contact Anne.
 If you need to contact Anne or Kitty on the day of the Board meeting after 3:30pm
please leave a message with Tracy at 519-255-6770 x4421.
 Because the Board meeting is at the end of the work day for many, light snacks and
coffee are served. Please let us know if you have any dietary restrictions?
 Please complete your Windsor Public Library Board Contact Information form. We
require this information as part of our annual compliance with the Ontario
government. If your contact information changes during the year please let Anne
know, call 519-255-6770 x4420 or [email protected]
2) Board Meeting Package
 The Board package is prepared and put up on the Board Portal one week before the
meeting. If you have trouble accessing it, please contact Anne.
 We also have print copies for those who prefer.
3) Communications
 The WPL website www.windsorpubliclibrary.com is where the Board agendas are
posted for the public before the meeting, and minutes are posted after being
accepted by the Board at Library Board meetings & minutes.
 An informed library Board makes good decisions. As a result, occasionally I will
share with the Board: press releases, my email to staff called From My Desk to
Yours and information about public libraries around the world. If you prefer not to
receive these emails just let me know.
 WPL does not release the direct contact information of Board members. If a library
customer wishes to speak to a Board member we will take their contact information
and pass it along to you. However, on occasion some citizens may contact you
directly. If this happens and you need assistance, just contact me.
 If you have any questions about the Board reports or WPL and would like an
immediate answer, don’t hesitate to contact me via email
[email protected] or call me at (519)255-6770 ext 4425
.
Windsor Public Library Board
CEO’s Report
Tuesday April 11, 2017
Performance Indicators Dashboard:
Performance
Indicators
Budget
Library Usage
Human
Resources
Facilities
Status / Issues
The annual audit is complete and the first monthly financial statements of
the year will be prepared for the next Board meeting
Looking good! In March :
• Circulation was up 3.36% - especially at Forest Glade up 15% (1,018)
• Internet usage was up over 20% - especially at Bridgeview up 42.5%.
A lot of this is a result of the efforts staff put into March Break programs and
the resulting community response
5 part time staff recruitments are underway
In the final planning stages for the April 27th Staff Development Day
Details below
Dashboard colour Key
Go… all goals on track or exceeded
Ok, but on my radar
Caution, action or a strategic plan required
Stop “Houston we have a problem” … Apollo 13
Facilities:
Optimist: WPL is adding a 6,500 sq.ft. addition to
the Optimist Centre at a projected total cost of
$2,463,000. The De Angelis /Fortis Contracting
Group Inc. are building the new library. Currently:
 Fundraising is underway, focusing on
opportunities to name the children’s and
young adult areas, lobby, and study carrels.
 Contractors are currently working on
installing the windows and garage doors, plus paving part of the 80 stall parking lot. In
May, contractors will begin trenching for fiber connectivity from Howard to the
Community Centre.
 As a result of the warm weather, construction is ahead of schedule; we are now working
with a possession date of early September with 6 weeks to commission the building.
 Staff is beginning to plan 4 opening week events for the week of Oct. 2, 16 or 23.
Including:
1. Wednesday evening ... an event for donors
2. Thursday ... Staff Development Day @ the new branch
3. Friday early evening ... a “SNEAK PEEK” family event with the neighbourhood and
Remington customers
4. Saturday the grand opening ... a public event with the formal ribbon cutting.
1|Page
Windsor Public Library - John Muir Branch: The $2,518,000 heritage project is designed to
renovate the 1921 Sandwich Fire Hall and stable. Construction scheduled to begin in late
summer 2017 and be completed in the fall of 2018.
Windsor Public Library – Budimir Branch: The $2,317,000 addition to Budimir includes: more
space for customers and improved sight lines, with occupancy expected by September 2019.
The project is now on hold until the John Muir and Optimist builds are almost completed.
Central: Architect Jason Grossi, of www.designstudiogG.com and Consultant Anne MacKay
over the next 10 months will consult, analyze and compare the options for the central library and
provide the Board with a building program and functional plan for the preferred model. As of
writing:
• over 400 library customers have responded to the survey
• the community open house attracted over 40 area residents
• the focus group with local architects and engineers resulted in a dynamic
conversation about architecture and public buildings in Windsor
Facility project completion dates as of April 2017
Optimist
Main
Sandwich
Budimir
--+---------------+------------------------------+----------------------------------------------+-------October 2017
November 2017
Fall 2018
September 2019
News:
 From the Federal budget released March 22, 2017 “Building a Strong Middle Class”
“Budget 2017 proposes $29.5 million over the next five years for a new Digital Literacy Exchange program.
...to implement initiatives that teach basic digital skills... at pre-existing facilities such as public libraries, ...the
program will focus on vulnerable groups such as low-income individuals and families, and seniors.”
What this means in terms of grant opportunities is yet undefined.
 Thanks to grants from city ward funds and the CUPE 82 Ward Renewal Project, the
Forest Glade branch has a new technology hub. Councillor Kusmierczyk, allocated
$6,000 of his Ward 7 funds which were matched by CUPE 82 to provide the community
with access to cutting edge technologies like a 3 D printer, Virtual Reality System, indoor
drones, robotics and circuit systems. WPL believes in the freedom to read, learn and
discover”. Thanks Councillor K.
Recommended motion:
Moved by
, Seconded by ____________________
THAT the Windsor Public Library Board accepts the CEO’s Report of April 11th, 2017
as presented.
Kitty Pope CEO [email protected]
2|Page
WPL Usage Statistics, March 2017
Notes:
CIRCULATION
March
2016
Central
Budimir
Riverside
Forest Glade
Fontainebleu
Bridgeview
Seminole
Remington Park
Sandwich
FRED
eResources
TOTAL
25,230
14,734
13,263
6,625
4,427
5,097
4,284
3,821
2,639
15,972
96,092
March
2017
26,904
16,535
13,711
7,643
3,820
4,764
4,147
3,878
2,074
408
15,441
99,325
Variance*
6.63%
12.22%
3.38%
15.37%
-13.71%
-6.53%
-3.20%
1.49%
-21.41%
-3.32%
3.36%
2016
Total
292,631
183,159
149,702
81,392
48,031
57,312
47,911
45,009
27,308
1,273
182,274
1,116,002
March 2017
(In-House)
7,663
1,938
638
1,936
1,355
1,000
9,709
768
360
6
25,373
Total
Collection
Usage
34,567
18,473
14,349
9,579
5,175
5,764
13,856
4,646
2,434
414
15,441
124,698
*Circulation is a count of all materials, physical or
digital, that are borrowed or renewed by customers
either in the library or online.
*Variance is a month/year to month/year circulation
comparison; i.e. July 2016 to July 2017.
*Total Circulation measures the number of resources
checked out, in all formats, at all locations.
*In-House is a count of all items used by customers
inside the library, but not borrowed..
*Collection Usage is a count of the total number of
library materials used in-house, checked out, or
borrowed online for the month.
Total Collection Usage - March 2017
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
In-House Usage
Circulation
March 2016 Circulation
Annual
Circulation
Total
2016
2015
2014
2013
2012
2011
1,116,002
1,133,269
1,234,470
1,323,159
1,292,795
1,670,000
Variance
-1.52%
-8.20%
-6.70%
2.35%
-22.59%
13.40%
eRESOURCES & DATABASE USAGE
March
Searches
Database
Searches
eBooks &
eAudiobooks
Video
Music
Newspapers &
Magazines
Genealogy
TOTAL
1,564
eResource Usage by Format
%
of Total
4.95%
Database Searches
5%
10,081
1,164
2,025
31.89%
3.68%
6.40%
1,776
15,006
31,616
5.62%
47.46%
100.00%
Total Downloads
this Month
15,441
2016 Average
Monthy Download
15,190
Variance
1.65%
32%
47%
eBooks & eAudiobooks
Video
6%
Music
6%
Newspapers & Magazines
4%
Genealogy
Notes:
*eResource & Database Statistics count database (i.e. Ancestry.com) searches and eBook/Media
downloads (i.e Overdrive) from the Windsor Public Library website and Apps.
USAGE
INTERNET USAGE
# of PACS
Central
Budimir
Riverside
Forest Glade
Fontainebleu
Bridgeview
Seminole
Remington Park
Sandwich
FRED
Community
TOTAL
Mar-16
Mar-17
29
10
10
6
9
6
6
5
7
4,430
751
904
278
332
364
298
186
329
5,412
790
1,145
378
358
519
342
165
343
88
7,872
9,452
Variance
22.17%
5.19%
26.66%
35.97%
7.83%
42.58%
14.77%
-11.29%
4.26%
1
PROGRAMS
OUTREACH
Number of
Number of
Attendance
Attendance
Programs
Programs
63
1041
33
380
40
608
25
134
45
770
22
309
30
189
21
258
21
172
24
288
4
147
21,580
300
3,861
28
435
Total Hours
Available
8,816
2,710
2,710
1,296
1,584
1,296
1,056
880
1,232
Notes:
*Public Internet Usage is measured in total hours; the 2016 monthly average was 8,158 Total Hours.
MEMBERSHIP
Central
Budimir
Riverside
Forest Glade
Fontainebleu
Bridgeview
Seminole
Remington Park
Sandwich
FRED
TOTAL
NEW
March
387
114
130
63
41
45
32
71
24
21
928
TOTAL
2017
29,253
11,402
12,432
7,067
3,481
5,388
4,607
5,059
3,266
118
82,073
Annual
Membership
2016
2015
2014
2013
2012
2011
Total
89,237
91,739
91,279
101,339
97,147
85,611
% of Total
Population
42.30%
43.50%
43.28%
48.05%
46.06%
40.59%
Membership by Branch - March 2017
0%
6%
Central
4%
Budimir
6%
Riverside
36%
6%
Forest Glade
Fontainebleu
4%
Bridgeview
9%
Seminole
Remington Park
Notes:
*Like all large public libraries in Canada, in January, WPL removes memberships that
have not been active in three years. January 2017, 9384 inactive memberships were
removed from the membership files.
*Population of Windsor as per the 2011 Census - 210,891
15%
14%
Sandwich
FRED
Windsor Public Library Board
Collection Management Plan Report
April 11, 2017
1. OBJECTIVES:
To present the Windsor Public Library Board with a 3-year Collection Management Plan.
2. BACKGROUND:
The Windsor Public Library devotes $898,000 of its annual budget ($4.16 per capita vs. the
provincial average of $5.07 p.c.) to acquiring materials to meet its mission statement: We
believe in the freedom to read, learn and discover. To achieve the highest value from this
annual investment, WPL analyzes the community and its needs, as well as current trends in
the information and entertainment content development industries. Strategies have been
developed, with the assistance of available information about the community and the
professional librarians on staff, to meet the needs of WPL’s customers in their library
branches and on-line.
3. STATISTICAL ANALYSIS:
The number of items catalogued annually has increased steadily over the past 4 years:
YEAR
2013
2014
TOTAL
26,165
26,389
2015
2016
28,089
30,162
At the same time, collection size overall has decreased as worn and obsolete materials
were removed from the catalogue. This is reflected in increased circulation stats, year over
year.
The Collection Management Plan provides complete details describing how WPL, over the
next 3 years, will continue this upward trend by reflecting the communities it serves, and by
seeking and responding to input from its customers on the nature of its collections.
4. RECOMMENDATION:
Moved by____________________________ Seconded by___________________________
THAT the Collection Management Plan Report be accepted as presented.
uyukn
Page | 1
COLLECTION MANAGEMENT PLAN: 2017-2019
PURPOSE:
The Collection Management Plan describes the considerations given to the selection, acquisition, and withdrawal of materials from the
library.
GOALS:
•
•
•
•
Provide a description of the collections, formats and budgets
Outline weeding principles to ensure that obsolete, worn and out-of-date materials are removed from the collection
Describe branch communities and how they are reflected in branch collections
Provide a 3-year plan (2017-2019) for continued development and adaption of collections to developing trends
COMMUNITY OVERVIEW
Windsor is a single-tier municipality, and the oldest continuous European settlement in Canada west of Quebec City. Population fell through
the late 20th and early 21st century, but rebounded to 217,188 in 2016.
Major employment sectors include: Manufacturing, Nutraceuticals, Education and Training, Personal Services, Renewable Energy, Life
Sciences, Creative industries, Transportation, and Tourism. Major private employers include: Chrysler-Fiat, Caesar’s, Ford Motor
Company, Sutherland Global Services, Valiant Machine & Tool, Anchor Danly, DARMCO Group, Green Shield Canada, and Accucaps
Industries. Public employers include three school boards, two hospitals, a university and a community college, in addition to the City of
Windsor.
Neighbouring libraries include: Leddy Library (the University of Windsor), St. Clair College; Windsor Regional Hospital; and the Centre for
Equitable Library Access (CELA).
Apart from some content overlap with the Essex County Public Library, WPL does not duplicate the holdings of other libraries.
Demographics (2011) are drawn from the 2011 census, as detailed breakdowns of the 2016 census have not yet been published.
Page | 2

According to the 2011 census and other sources, if Windsor contained 100 people:
48 are male
&
52 female
84 primarily speak English at
home
1 primarily speaks French at
home
15 primarily speak a non-official
language at home
6 are under 4
22 are school-aged
54 are employed; 11 are
19 are between 20 and 34
seeking work
21 are 35 to 49 years old
20 are 50 to 64 years old
16 are over 65
6
adults aged 25-64 did not graduate
from high school
16 have a high school diploma
4 have an apprenticeship or trades
diploma
43
have a library
card
13 have a college diploma
15 have a university degree
Of those speaking non-official
languages at home:
2 speak Albanian
20 speak Arabic
1 speaks Bengali
1 speaks Bosnian
12 speak Chinese
2 speak Croatian
8 speak Italian
4 speak Panjabi
4 speak Polish
4 speak Romanian
5 speak Serbian
5 speak Spanish
4 speak Urdu
4 speak Vietnamese

Page | 3
COLLECTIONS OVERVIEW
SIZE
With a collection of over 350,000 physical and 15,000 electronic items, the Windsor Public Library provides materials from 9 branches and a
bookmobile (FRED). WPL provides system-wide collections; that is, while most items have a “home” location, to which they are assigned
based on the characteristics of each branch and neighbourhood, they are also available to customers throughout the system by means of a
hold-based delivery service.
1. The size and make-up of each branch’s collection is determined by space available, collection policy and community characteristics.
Location
(2019)
2017
2016
2015
Central
188,000
174,530
173,296
197,618
Budimir
45,000
43,876
43,208
44,236
Riverside
45,000
42,159
44,824
44,247
Forest Glade
28,000
26,197
24,842
25,437
Fontainebleau
21,000
20,472
19,926
20,037
Bridgeview
21,000
20,736
20,844
21,167
Seminole
20,000
18,422
17,846
19,834
South Walkerville
n/a
n/a
n/a
17,251
Remington
25,000
6,999
6,659
6,521
Sandwich
15,000
12,272
12,314
14,425
FRED
2,000
401
69
n/a
Electronic
40,000
18,881
18,290
13,018
TOTAL
384,945
382,118
420,346
450,000*
Population
210,891
210,891
210,891
210,891
Items/capita
2.13
1.83
1.81
1.99
Table 1: Collection size by branch, system, and national median
Notes
Includes local history, large print, & languages for system
Resource branch
Resource branch
Once consolidated at Optimist; includes Auto Archives
*National median volumes per capita = 2.127
Page | 4
SELECTION
Selection for inclusion in WPL collections is based on the following considerations, as outlined in the WPL Material Selection Policy:
• Clarity, accuracy and presentation;
• Artistic and literary merit of the work as a whole;
• Demand for and currency of the subject or title;
• Authority and significance of the author, publisher, composer, filmmaker;
• Other library material on the subject;
• Availability of the material from other libraries;
• Format, durability, storage requirements and ease of access;
• Budgetary considerations including, e.g., cost per use, and licensing fees.
Since 2016, WPL has been using Automated Release Plans (ARP) to assist in the selection of basic resources. This process allows
librarians to focus on specific collection development areas, including the framing of the ARP and content creation, e.g., Famous
Windsorites.
The Library champions intellectual freedom and strives to provide services and collections which meet the educational life-long learning and
recreational needs of its diverse patrons and the general community. The Windsor Public Library acknowledges the important role of the
community in collection development by inviting suggestions for purchase, which are evaluated using the same selection criteria as all
collections, by giving thoughtful consideration to customer requests for removal of materials and by crafting collections based on community
characteristics.
Page | 5
BUDGETS
Collection budgets are assigned by format and audience, based on usage, demographic statistics, and industry trends. Since 2010, the
percentage of the collection budget spent on electronic formats has increased. This trend will continue in 2017, and likely through 2019 (see
Table 2).
Population
Annual physical collection budget
Annual electronic collection budget
Collection size physical
Collection size electronic
Annual circ physical
Annual circ electronic
ILLO borrowed
ILLO lent
2019
217,188
$350,000
$548,000
415,000
35,000
1,100,000
275,000
2,000
5,600
2018
217,188
$350,000
$548,000
380,000
28,000
1,050,000
250,000
2,000
5,500
2017
217,188
$338,357
$560,084
355,000
20,000
1,000,000
220,000
2,200
5,200
2016
217,188
$384.236
$487,564
328,043
14,545
933,728
182,274
2,250
5,000
2015
210,891
$381,550
$486,864
301,852
9,235
997,984
135,285
2,452
4,524
Table 2: Collection budget, size, and circulation by physical or electronic format
Budget allocations by age group are proportionate to the population, circulation and cardholders (see Table 3). Children's materials serve
pre-school through grade 5, while young adult materials are aimed at higher elementary grades, 6-8, and early high school.
2016 comparative stats
Percentage of circulation
Percentage of budget (physical resources)
Percentage of collection
Percentage of cardholders
Percentage of population (2011)
Adult
66.9%
77.4%
72.9%
77.8%
76%
Children
28.9%
19.1%
23.4%
14.4%
17%
Young Adult
4.2%
3.5%
3.7%
7.8%
6%
Table 3: Relative proportion by age of population, collection size, circulation, and budget
Page | 6
FORMATS
The library attempts to anticipate customer interest in new technologies offering information, enrichment or entertainment. Collection staff
remains current with trends in content creation, development and distribution, in order to ensure that materials are purchased in the most
appropriate format for library use and customer convenience. Depending upon popularity of content, items may be purchased in multiple
formats. Factors considered in selecting formats include ease of use, appropriateness to the library setting and services, durability and
longevity, anticipated relevance and usage frequency and patterns.
Print
Considerations given to book formats include the durability and early availability of hardcover vs. the lower cost of paperback. Paperback
editions may be purchased when hardcover is either unavailable or too costly or to provide multiple copies, with the exception of young adult
fiction which is purchased primarily in paperback format.
Spiral bound and loose-leaf binder formats are generally not purchased.
Textbooks are only purchased when they serve the needs of the general public because there is little or no material in any other format, or
because they offer the best presentation of the subject.
Self-published works are selected if they have received positive reviews in mainstream media, and must be of professional quality if they are
to be accepted. Works by local authors, including self-published books, will be given special consideration, but will not automatically be
accepted.
A/V
The library’s audio-visual collections represent a significant percentage of circulation statistics. The library
recognizes the entertainment, informational and educational value of audio-visual materials and its
collections will include format-appropriate materials such as DVDs, CDs, and audio books for as long as
these are useful to our customers.
Kits
When appropriate for ease of use by customers, print and A/V items may be bundled together, e.g., Book
Club Kits, Bookpacks.
Page | 7
Electronic
As a reflection of convenience, increasing availability, and customer adoption, the library is devoting a larger part of it budget to resources in
electronic format, whether downloadable or streaming. Thus far, books, e-books, journal articles, movies, television shows, magazines, and
recorded music have been provided in electronic format. Considerations given to the evaluation of digital resources include: uniqueness of
the content and duplication with other digital holdings; quality and currency of content; ease of access and use by customers; ease of use,
training, and consistent performance; and adoption by customers, which contributes to cost per use.
Content
Physical
Digital
Written word
Graphic novels
Spoken word recordings
Periodicals
Sound recordings
Video-recordings
Video games
Print, Large Print
Print
Book on CD; DAISY; Playaway
Magazines, Newspapers; microform
CDs
DVDs; Blu-rays; Viewaways
Game discs; Launchpads
E-book; e-resource
Downloadable & web-based
Audio e-book
Downloadable & web-based magazines & newspapers
Downloadable & streamable music
Streamable movies and television shows
DE-SELECTION
To ensure our collections are current and inviting, items will be weeded on a regular basis using evidence-based data in conjunction with
professional evaluation. Items will be withdrawn from the collection if they meet any of the following MUSTIE criteria, based on CREW
guidelines:
• Misleading (and/or factually inaccurate)
• Ugly (worn and beyond mending or rebinding)
• Superseded (by a truly new edition or by a much better book on the subject)
• Trivial (of no discernible literary or scientific merit; usually of ephemeral interest at some point in the past)
• Irrelevant to the needs and interests of your community (as demonstrated by past usage patterns)
• The material or information may be obtained expeditiously Elsewhere (through interlibrary loan or in electronic format)
All items will be evaluated for de-selection in a rotating, 3-year cycle. Items in good condition will be transferred before being discarded.
Page | 8
RE-BINDING
Books will be rebound in very rare situations: out-of-print books which have high value for the community; or one volume of a set which is
still in good condition and important to the collection. Generally speaking, an item will only be sent for re-binding if it cannot be replaced by
another copy of the same book or by another title.
EXCLUSIONS
Budget constraints and space limitations prevent Windsor Public Library from duplicating specialized and comprehensive collections in all
locations. Instead, access to the library's collections is provided through an online catalog — Bibliocommons, a system for requesting and
reserving titles and delivery services— to ensure cost-effective, efficient, and equitable access to materials from any location. In addition,
Windsor Public Library actively participates in provincial cooperative networks, facilitates interlibrary loan, and works with consortia to share
resources.
Branch Collection Parameters
WPL supports 4 different levels of branch: Central, Resource, Community and Neighbourhood.
Central branch
100,000 square feet
Open hours/week: 68
Collection size: >150,000
The Central branch is a primary source of information for Windsor residents, in addition to serving as a resource for the eight branch libraries
and FRED. The 150,000-plus holdings of the Central Library represent a range of popular and research-level books, magazines,
newspapers, films, music, photographs, and ephemera in a variety of formats including Braille, DAISY, microfilm, and microfiche. Central
Library houses the following collections:
Adult Fiction – part of a system-wide collection shared via holds, Central’s fiction collection is the largest in the system, with representative
books from every genre. Fiction, system-wide, is acquired in hardcover or trade paperback wherever possible. A large collection of current
and selective retrospective fiction titles represent the best fiction popular with our customers, by authors from Canada, the United States,
Page | 9
and Great Britain, in addition to a collection of recognized core fiction titles. In order to increase the possibility of discovery by our
customers, WPL provides access to debut novelists and to Canadian authors.
Best-selling titles are acquired in sufficient quantities to meet customer demand in both fiction (holds-based) and Quick Reads collections.
See Fiction ARP for details of selection criteria.
Representative collections of acclaimed fiction, in English, from Africa, Asia, the Caribbean, and the Middle East will also be maintained, for
as long as these are sought by our customers. These will include translations in addition to titles originally published in English.
Adult Non-fiction – The purpose of our non-fiction collections is to satisfy the information-seeking habits of community members,
specifically to:
• meet the needs of life-long learners;
• provide general interest level resources on a number of subjects;
• assist customers in the development or continuance of a business or self-employment;
• assist job-seekers with information about employment, resumes and skill development;
• provide information about leisure pursuits, crafts, cooking and hobbies;
• provide introductory, lay-level assistance to those seeking help with social, emotional, medical
and legal problems;
• provide readable non-fiction;
• provide access to current best-sellers;
• provide access to information about and resources from municipal, provincial and federal governments.
Central’s adult nonfiction collection is the largest in the system, with items representing all subject areas.
The Non-fiction ARP provides details of selection criteria.
Children’s collection – The purpose of our children’s collections is to support and develop literacy, to assist children and their caregivers in
fostering a love of reading, and to encourage and satisfy children’s curiosity about the world and their place in it. This purpose is achieved
by the provision of resources in a variety of formats, including wordless books, picture books, fiction at a variety of reading levels, graphic
novels, recorded books, DVDs, and Braille picture books.
Page | 10
Large language collections
(1,200+ items):
School libraries, where they exist, play an important role in helping children and young adults with
curriculum-based information needs, but the public library is often used by teachers and students as
a supplement to their school libraries. Windsor Public Library recognizes the needs of students and
parents in building collections. See the Juvenile ARP for details of selection criteria.
Young adult collection - WPL recognizes the special needs of adolescent readers, and provides
materials separate and distinct from the children’s collection; the Central branch has the largest YA
collection in the system. These materials are largely fiction, but may include non-fiction geared
specifically to teens. YA fiction deals with edgier themes and situations than juvenile fiction, while
retaining characters, layout and book-length considerations distinct from those of adult books.
Large print collection – Large Print books have the same content but larger type than regular print
books. WPL’s large collection is growing in response to the community’s identification as a
retirement destination. The ability to increase the text-size on electronic devices has not diminished
demand for large print, although the selection of titles published unfortunately remains limited.
French collection - The Central Library houses collections in French, both for adults and for
children. There are a number of French and French immersion schools in Windsor; consequently,
the juvenile collection is larger. Collections of juvenile French materials are circulated through the
branches by floating.
Multilingual collections - The Windsor Public Library also collects materials in 21 non-official
languages (see sidebar). These are compact, circulating collections, consisting of current, popular
fiction and some classics, practical non-fiction such as cookbooks, children’s books, dual-language
picture books, magazines, newspapers, CDs, and DVDs. Collection size is based on population,
demand and past use of materials. New multilingual collections are based on these criteria, as well
as on expressed community interest.
Special collections - The Central Library also has research level collections in defined areas: local
history and automotive history. These collections include current, retrospective and primary
resource coverage. These collections are not typically weeded, and growth is unpredictable; the
Arabic
Chinese
Polish
Vietnamese
Language collections:
Albanian
Bosnian
Croatian
German
Gujarati
Hindi
Hungarian
Italian
Persian/Farsi
Punjabi
Romanian
Russian
Serbian
Spanish
Tagalog
Urdu
Page | 11
immediate focus is on digitizing items in the collections with two goals: preservation, and accessibility.
Government documents - The Central Library collects selected government documents in print and in digital formats and refers customers
to the full depository at the University of Windsor. The trend is to provide links to digital copies of government publications.
Outreach – Outreach serves a unique population of individuals and groups who cannot use the library in traditional ways, and is defined as
“the act of extending the public library to a wider segment of the community, outside of the library walls.”
WPL delivers outreach to the community via a number of methods:
• Volunteers deliver librarian-selected materials to shut-ins in their homes;
• FRED, the mobile library, regularly visits targeted locations and events;
• Staff also promote and explain the library’s services during in-person visits to external groups.
The collection for outreach events, if required, is drawn from system collections to meet the varying needs of different destinations (e.g.,
more large print titles when visiting seniors’ residences, but more children’s books when visiting schools). WPL also has a large and
growing collection of DAISY (Digital Accessible Information System) discs, which are available to customers with print disabilities. WPL also
provides deposit locations of materials to residential facilities within the city.
Resource branches: Budimir and Riverside
14,000+ square feet
Open hours/week: 55
Collection size: 40,000-45,000
Resource libraries contain the largest number and the largest variety of resources outside of Central. They often act as pilot locations for
new collections, e.g., Blu-ray, Playaways.
Resource libraries contain adult fiction collections similar to Central’s, on a slightly smaller scale. Adult non-fiction collections support high
school study and adult general interest, and include the same types of materials as Central. Resource libraries have much smaller
reference collections, but contain a selection of dictionaries and atlases, as well as an encyclopedia, almanac, and thesaurus for in-house
use.
Page | 12
Juvenile collections, in English, are comparable to Central’s: each branch has a collection suitable to meet the needs of its own community’s
children. Juvenile French collections are refreshed through internal transfers. YA collections are determined by community makeup and
past usage.
Collections are supplemented by rotating Large Print collections. If there is interest in and demand for materials in other languages, a
language deposit will be provided on a rotating basis from Central’s collections.
Budimir’s community is distinct:
•
•
•
•
•
Higher percentage of families with 3+ children
Higher percentage of the population is aged 5-19
Higher percentage of Chinese, Italian, Russian and Urdu speakers
Lower percentage of 20-40 year olds, and a higher percentage of those over 70
Lower percentage of lone-parent families
Budimir’s collections are distinct:
• Highest YA turnover rate in the system
• Second largest collection in the system
• Adult graphic novel collection
• Current space limitations prevent extensive displays
In 2017 the focus will be on streamlining the collection in preparation for renovations in 2019.
Riverside’s community is distinct:
•
•
•
•
Higher percentage of the population is aged 50-74
Higher percentage of the community speaks French at home
Lower percentage speak non-official languages at home
Lower percentage of the population is aged 0-30
Riverside’s collections are distinct:
• Larger number of large print titles
• Juvenile non-fiction is shelved in the children’s area, as a pilot project to determine effect on circulation
Page | 13
•
First branch collection to be housed on new shelving with improved sightlines
In 2017 the focus at Riverside will be on enhancing and increasing the size of the large print and book on CD collections, and determining
the viability of re-establishing an adult French collection.
Community branches: Bridgeview, Fontainbleau, and Forest Glade
5,500+ square feet
Open hours/week: 48
(with the exception of Fontainbleau: 40 hours/week)
Collection size: 20,000-25,000
Community branches house fewer items, due to the restricted space for collections. Adult fiction is more current and popular, with literary
and retrospective titles available via holds. Adult non-fiction is of a general-interest nature, but may favour certain topics depending on the
neighbourhood. Reference collections generally consist of a dictionary, thesaurus, atlas and almanac for in-house use by customers
seeking an alternative to digital resources.
Juvenile collections in English are comparable to Central’s, as each branch has a collection suitable to meet the needs of its own
community’s children.
Collections are supplemented by rotating Large Print, juvenile French, and language
collections (where suitable).
Bridgeview’s community is distinct:
•
•
•
•
•
Higher percentage of 20-29 year olds
Higher percentage of single-parent families with 3+ children
Higher percentage of African language, Chinese and Vietnamese speakers
Westgate elementary school is immediately adjacent
Ecole elementaire catholique Saint-Edmond is within walking distance
Page | 14
Bridgeview’s collections are distinct:
• High percentage of children’s books
• Higher percentage of adult non-fiction
• Language collections in Arabic and Chinese
In 2017, the focus will be on maintaining collections and expanding language deposit collections.
Fontainebleau’s community is distinct:
•
•
•
•
•
Higher percentage of residents over 45 years old
Higher percentage of 2-person families
Lower percentage of lone-parent families
Lower percentage of children under 10 years old
Two elementary schools adjacent
Fontainebleau’s collections are distinct:
• Larger DVD collection
• Proportionately smaller children’s collection
In 2017, the focus will be on maintaining collections and strategic transfers to improve circulation and turnover rates.
Forest Glade’s community is distinct:
•
•
•
•
•
•
Higher percentage of residents under 18 years old Higher percentage of female-led single-parent families
Higher percentage of households with French spoken at home
Higher percentage of Panjabi, Polish, Romanian and Serbian speakers
Lower percentage of residents over 70 years old
One of three communities served by on-site representatives of a local settlement agency through the Library Settlement Partnership
More residents from other parts of the city, drawn by the adjacent arena and community centre
Forest Glade’s collections are distinct:
• Higher number of books on gardening, in conjunction with seed library
Page | 15
•
•
Collections provided in Arabic, Hindi, Polish and Urdu
Adult graphic novel collection
In 2017, the focus will be on transitioning to lower shelving with better sightlines, and on building collections to enhance the developing tech
space and seed library.
Neighbourhood branches: Remington Park, Sandwich, and
Seminole
Size: <5,000 square feet
Open hours week: 40
Collection size: <20,000
Neighbourhood branch space is even more restricted, with even smaller collections. They contain basic collections of adult fiction and
nonfiction best-sellers; classic fiction; popular nonfiction materials such as cookbooks, travel books, careers, test preparation, and current,
general works on a narrow range of subjects. An up-to-date dictionary, thesaurus, almanac and atlas are provided for in-house use.
Juvenile collections remain strong, as each branch has a collection suitable to meet the needs of its own community’s children.
Collections are supplemented by rotating Large Print, juvenile French, and language collections (where suitable).
Remington Park’s community is distinct:
•
•
•
•
•
City-run outdoor pool provides magnet for customers during open hours
Higher percentage of teenagers
Higher percentage of those over 65
Higher percentage of families with children, 3+ children, and of single-parent families
Higher percentage of Arabic, Italian, and Vietnamese speaking residents
Page | 16
Remington Park’s collections are distinct:
• Small collection of adult fiction and non-fiction, and non-existent collection of Large Print due to lack of space
• Will form the core of the Optimist branch collection, in combination with new purchases and internal transfers
In 2017, the focus will be on consolidating the collection at the new Optimist branch.
Sandwich’s community is distinct:
•
•
•
•
•
•
Higher percentage of the population is aged 18-29
A much higher percentage speak Bengali, Chinese and Somali at home
Higher percentage speak Arabic and Urdu
Lower percentage of the population is older than 30
School and Early Years Centre located in the same building
One of three communities served by on-site representatives of a local settlement
agency through the Library Settlement Partnership
Sandwich’s collections are distinct:
• Will form the core of the John Muir branch collection
• Space constraints prevent collection expansion
• Emphasis on children’s materials, due to previous role as school library
In 2017, the focus will be on preparing the collection for the move to the John Muir branch.
Seminole’s community is distinct:
•
• Higher percentage of the population is older than 45
• Higher percentage of lone-parent families
• Higher percentage speaks French at home
• Higher percentage speaks Croatian and German at home
• Lower percentage of the population is under 20
Includes the Ska:na Aboriginal Family learning Centre
Page | 17
Seminole’s collections are distinct:
• Larger collection of maker-space and 3-D printing books
• Proportionately larger adult collection
In 2017, the focus will be on balancing the children’s and adult collections to ensure optimal service to this community, and on strategic
transfers to improve circulation and turnover rates.
COLLECTION DEVELOPMENT PLAN: 2017-2019
Windsor Public Library provides resources to meet the cultural, recreational, informational, and educational needs and interests of Windsor
residents. This 3-year plan outlines how the library will improve the number and suitability of resources provided, in order to better meet the
community’s needs and increase circulation.
GOALS
•
GOAL 1 – COLLECTION SIZE: To Improve the availability of materials for the community by increasing the overall size of the
collection from 378,000 to 450,000, or by 19%.
Based on the median national collection size per capita, WPL requires an additional 72,000 volumes. This goal will be met by
increasing the size of the collection by 12,000 items per year until the goal is met. On average, we catalogue 28,000 items per year;
these additions are balanced by the removal of weeded items, and in the past 2 years there has been a net reduction in the size of
the collection. Transferring underused items to new locations will reduce the number of items weeded, and increase net collection
size. The new collection at Optimist will add approximately 6,250 items to the collection. The transfer of the automotive archives to
Optimist will free up space at Central, allowing the adult fiction collection to grow. The implementation of RFID security tagging will
reduce theft of items, also increasing the net size of the collection.
•
GOAL 2 – COLLECTION USAGE: Improve service to the adult population by rationalizing the adult non-fiction collections.
A comparison of size, use, and projected benchmarks of the adult non-fiction collections by Dewey number (or subject) shows some
misalignments.
Page | 18
Where circulation exceeds collection size, as a percentage of the total,
the indication is that that particular Dewey range is under stocked, e.g.
100’s and 300’s. Conversely, where collection size exceeds circulation
and benchmarks, the indication is that an area is overstocked, e.g.
900’s.
Where circulation and collection size are in alignment but exceed
benchmarks, e.g. 400’s that can be seen as a reflection of Windsor’s
uniqueness as a city of settlement for newcomers.
The shelf space being allocated to underused collections will be freed
up, allowing collections under stocked collections to grow, meet demand,
and increase circulation. The goal is to increase circulation/member
from the 2016 average of 12.5 to over 13 circ/user by 2018.
•
GOAL 3 – COLLECTION DESIGN:
In 2017, WPL will redistribute collections to maximize circulation by using granular data to identify and transfer items to the location
most suitable for them. WPL has the right resources, but they may not be in the most appropriate location to maximize usage.
CollectionHQ, an evidence-based collection management system, provides electronic (not manual) lists of items for staff to consider
transferring. This will allow us to “recycle” items which are not meeting the needs of a particular community. Strategically moving
underused resources to a new location will increase usage and improve customer service.
In 2018, we will conduct a survey of our customers to solicit feedback about how they use our collections, and what they would like to
see. The feedback received will guide development of the next 3-year collection plan.
Page | 19
ACTIONS:
In 2015, staff identified and removed outdated, worn and obsolete items. In 2016, collection gaps were identified. In 2017-2019, WPL will
focus on systematically rebuilding the collections, bringing the collection size and circulation figures to the provincial average. Action plans
for the next 3 years are based on the 2013 Strategic Directions (Priority 3), the implementation of the Facilities Plan, and continued efforts to
review and update the entire collection by 2019, including surveying our customers regarding their satisfaction with our collections and
suggestions for future development. The suggestions, in conjunction with detailed analysis of electronic and physical collection usage, will
provide a blueprint for collections in the near future.
Specific actions based on Strategic Directions:
Older adults
2017:
 increase Large Print budget and collection by 10%
 identify and replace core collection LP fiction titles
 establish Book on CD ARP to ensure quicker availability of popular titles
2018:
 Increase size of large print collections at branches
 Identify and replace core collection LP non-fiction titles
 Identify and replace core collection book-on-CD/DAISY titles
2019:
 Implement recommendations from 2018 survey
Youth
2017:




2018:


Establish QuickRead collection for juvenile books
Establish BookPack collection to foster juvenile literacy
Replace worn copies of core collection titles: juvenile fiction
Transfer underused items for optimal usage
Replace worn copies of core collection titles: picture books
Promote Forest of Reading
Page | 20
 Align collections with demographic, linguistic, and Best Start neighbourhood patterns
2019:
 Replace core collection titles: juvenile non-fiction
 Replace core collection titles: YA
Disadvantaged communities such as the unemployed and the homeless
2017:
 Provide additional print and online resources for ESL testing preparation, with assistance from community partner NCCE Inc.,
to meet needs of newcomer community
 Monitor usage of multilingual materials, with special attention to formats used
 Actively replace outdated collections on indigenous peoples with updated collections resulting from the Truth & Reconciliation
commission
 Review careers collection to ensure holdings are current and responsive to community needs
2018:
 Monitor use of multilingual materials, with special attention to languages used
 Implement any recommendations from Library Hubs Meeting Community Needs report relating to collections, especially
collections accessibility
2019:
 Ensure multilingual collections continue to reflect demographic shifts
Facilities plan
2017 - Optimist branch:
 Identify collection needs
 Identify existing collection at RPK and potential transfers from within the system
 Determine gaps between needs and existing collections
 Commission new collection to fill gaps, to be received at Optimist by commission date
2018 – John Muir branch:
 Identify collection needs
 Determine gaps in existing collection at SAN
 Tailor ARP to ensure new collection will satisfy
Page | 21
2019 – Budimir branch:
 Minimize collection size through weeding, transfers
 Identify collection needs
 Rebuild collection after renovation
SUMMARY:
The Collection Management Plan is a tool to assist staff in the strategic selection, acquisition and withdrawal of library materials. The 20172019 Collection Development Plan focuses on: strategically rebuilding resources for older adults, youth and special needs customers;
ensuring appropriate collections are in place at Optimist, John Muir, and Budimir libraries when those building projects are complete; and
conducting a survey of our customers to ensure future collection development plans are in line with the wishes of the community.
Prepared by:
Nancy Peel, Public Service Manager (Collections)
With contributions from:
Hasina Akhter, Public Service Librarian
Jasna Cakmak, Public Service Librarian
Julie Catenacci, Digital Media Librarian
Jodie Doe, Public Service Librarian
Robert Eagan, Public Service Librarian
Mary-Lou Gelissen, Public Service Librarian
David Milani, Team Leader
Nicole Hayward. Accessibility Librarian
Sandy Lafleur, Senior Clerk, Bibliographic Services
Wendy Nancoo, Public Service Librarian
Alexandra Obradovich, Public Service Librarian
Adam Peltier, Public Service Librarian
Leisa Pieczonka, Team Leader
Kate Reynolds, Public Service Librarian
Mae Whaley, Public Service Librarian
Page | 22
APPENDIX A: 2017 Automated Release Plans for Windsor Public Library Collections:
Juvenile
Young Adult
Graphic Novel
Adult fiction
Adult non-fiction
Large Print
DVD
Book on CD
Page | 23
APPENDIX A
YOUNG ADULT ARP
Starred review:
SLJ
VOYA - 5P/4+Q
2017 Automated Release Plan
Windsor Public Library
No. of copies Notes
1
1
Awards
Printz honor
Printz winner
1
2
Series
1 See series list
Genres:
Mystery
SF
Romance
Adventure/Fantasy
Humour
Horror/Ghost story
Contemporary/slice of life
Newcomers
GLBQT
Movie tie-ins
1
1 cut back on these - we have a surfeit of dystopian novels; only send if perceived demand or quality is high, or
to continue existing series.
1
1 cut back on these; only send if anticipated demand or quality is high
1
1 only if romantic element is present
1 this is popular, especially at BUD - male readers
1 we need more "immigrants to Western countries" eg., "Does my head look big in this?", Aya series/ Abouet
1 place at Bud and Cen
6 order 1 for each branch if expected demand warrants
General Notes:
CEN and BUD should each receive 35% of the system's YA titles
Do NOT send hardcover YA to RPK, SAN, SEM, FON or FGL unless it is a mega-best seller or a movie tie-in
Titles should reflect high level of diversity among Windsor's residents - 24 language collections, mostly for recent immigrants
More GLQBT titles, of high quality, would be welcome
YA ARP budget 2017
$11,050.00
2017 Automated Release Plan
Windsor Public Library
JUVENILE PRINT ARP
Starred reviews:
SLJ
Horn Book
Kirkus
BCCY 6-11 stars per month
4 stars or more
Award Winners
Governor-General winner
Newberry Medal winner
Newberry Honor
Caldecott Medal winner
Caldecott Honor
Coretta Scott King winner
Geisel medal
Easy to read
Series - see list
Picture books
Board books esp. colors, numbers, letters
Reissues of classics
Juvenile non-fiction
Trivia (031)
Computer books
Curriculum prep (428, 500, 510)
Animals & endangered species (590)
Hygiene (613)
Pets (636)
Movie-related (791)
Games (792)
History - 973 - underground railway,
African American
History - 971 - Canadian, Windsor
Folk-lore/Fairy tales
Sports teams and heroes: soccer,
hockey and best-sellers
No. of copies Notes
1 Please send books receiving starred reviews from the listed journals.
1 Include copies already selected in the minimum number of books.
1
1
2
2
4
1
4
1
2
10
10
845
2
Please send winners of the listed awards.
Send to any branch, except Coretta Scott King, which should go to CEN and SAN.
Easy to read continues to be popular - send to all branches
As on next tab
More "truck" books for boys would be welcome - multiple copies & h/c not available
Hardcover please; only send paperbacks if exceptional titles
10 Please send to all branches
6 Robert Munsch, Dr. Seuss, Harry Potter, 10 copies please
9 except for the topics listed to the left, only send non-fiction with
9 starred reviews, or that is on a best-seller list (Pub. Weekly, G&M)
9
9
3
2
10
9
9
10
6
6 sports team books - include both Detroit and Toronto teams
2017 Automated Release Plan
Windsor Public Library
QuickReads
39 clues
Fairies (Daisy Meadows)
Rainbow magic
Goosebumps
Geronimo Stilton (all series)
Magic Tree House
Captain Underpants
Diary of a Wimpy Kid
Dork Diaries
Big Nate
Percy Jackson
Middle School
Amulet
Junie B. Jones
Harry Potter
15
15
15
15
15
15
15
15
15
15
15
15
15
15
10
This year we will provide Quick Reads for children. These will be popular books, with
a special label, non-holdable, non-renewable, circulating for 3 weeks, available at all
branches.
These series are suitable for QR - also please include 15 copies of any titles
predicted to be popular on a Harry Potter/Percy Jackson scale.
These copies are in addition to series copies listed on the following sheet and
also in addition to best-sellers shipped as ARP titles.
General Notes
Exceptions: do not include books about American politics presidents, geography, etc., even if well-reviewed
Additional titles: emphasize superheroes, humour, mystery, contemporary fiction, Canadian fiction
Multicultural: Windsor has a high level of diversity in its residents; books should reflect the community make-up
No library binding without approval, please.
JNF/Picture books - please classify as picture book if is close to the line between picturebook and illustrated book.
Include movie tie-ins, fiction or non-fiction - titles at every branch
Budget:
JFIC
$ 9,040.00
JNF
$ 11,900.00
QR - J
$ 4,900.00
J Series
$ 8,550.00
Picture books
$ 11,200.00
Board books
$ 3,500.00
TOTAL
$ 49,090.00
2017 Automated Release Plan
Windsor Public Library
GRAPHIC NOVEL ARP
Level:
Adult
No. of copies
Notes
50 No duplicates; single copy only
exception: purchase 3 copies of all titles by Jeff Lemire; Seth
No adult manga
exception: tie-in to movie release or television series
No super-heroes
exception: direct tie-in to movie release or television series
Include series from Series list
Include critically acclaimed literary, memoir, or non-fiction
Assign to CEN, FGL and BUD only
Budget
$
800.00
YA
300 Include all titles on YALSA Great Graphic Novels for Teens list
Include popular superhero titles from Marvel and DC, especially
with movie and tv tie-ins
Include very popular Manga, ideally those with a finite run, or
the ability to exclude individual volumes and still follow story
Personal narratives & non-fiction will be acquired solely through
YALSA list and customer requests.
May include: mild violence, language and suggestive themes and
images
Assign 25% of collection to each of Bud and Cen; remaining 50%
distributed evenly among all branches
$
3,600.00
J
300 These will mainly be selected through the series list.
Include also movie and television tie-ins.
Avoid: any profanity, violence or suggestive references or
depictions
$
3,600.00
Total
650
8,000
2017 Automated Release Plan
Windsor Public Library
ADULT FICTION ARP 2017
Governor General - nominees
Governor General - winner
Arthur Ellis - winner
Forest of trees - nominees
Canada Reads - nominees
Booker - short list
Best-sellers:
Globe and Mail
New York Times
MacLean's
NPR
Guardian
Dilys
Fresh fiction
Genres:
Fantasy
Historical fiction
No. of copies
BUDGET
2
2
2
2
2
1
2
any
CEN or BUD or RIV Please send 2 copies of the top 20
any
books on these bestseller lists.
any
If you've already sent some copies,
any
include those when computing
any
the total number of copies.
any
NOT SEM
2 ANY
Humourous
International, including translation
Literary fiction
Mystery
Romance - erotica
Romance - shifters/paranormal
Romance - sports
Romance - security forces
Romance - LGBT
Romance - Plaid fantasies
Romance - historical
Romance - cowboy
Romance - Amish
Mass market paperback
Ebooks
1
2
3
3
4
1
Branches
CEN BUD RIV
or FGL
ditto
ditto
ditto
ditto
1, 2 if CDN
Notes:
Please send copies of the winners/
nominees of these awards.
Series continuations
Holocaust lit of high interest and
quality.
2 CEN RIV BUD
1 BUD RIV CEN FGL Books set in Africa, Asia,
& the Middle East, esp.
BUD RIV CEN FGL
3 ANY
2 CEN SEM SAN
1 BUD
1 SEM
1 FON
1 CEN SAN
3 ANY
2 BRI BUD RIV SEM
2 BRI SEM
NOT FGL RPK or SAN
2 CEN SEM
Please use these guidelines
to select books in
addition to those on
author list and those above.
Canadian and debut novels welcome.
Some short story collections also.
Publishers Algonquin Hill
and Biblioasis to be purchased
mass market originals only: westerns, mystery, thriller, suspense, & romance distributed equally among branches
Follow parameters above, but reduce quantities as per author list (next tab)
Adult Fiction: Trade paper or HC
$60,000.00
QUICK READS
$12,000.00
MMPB
$6,650.00
Ebooks, Afic
$56,300.00
ADULT NON-FICTION
copies CEN
BRI
BUD
FON FGL RIV RPK SAN SEM
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
1
2
2
2
4
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
1
1
1
1
1
1
1
1
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
1x
1x
2x
0
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
Best-sellers:
MacLeans
Quill & Quire
Globe & Mail
New York Times*
Publisher's Weekly*
Guardian*
3
2
3
3
3
1
Award winners:
Pulitzer
Giller
Governor General
CLA
Canada Reads
Subjects:
Travel - North American & European destinations;DK & Eyewitness
Gardening - esp container or balcony
Crafts
Sports - martial arts, professional wrestling
Sports - coaching,etc.: especially soccer, hockey
Sports - histories, bios, etc.**
Fitness - weight-training/strengthening
Yoga, Tai Chi, Qi Gong - how to
Nutrition - cut back on - only best-sellers
Business - entrepreneurs
Business - basic how-to
Business - biographies
Health - Encyclopedias
Health - specific conditions (IBS, arthritis, heart disease, COPD)
All 2016 and 2017 publications from Jones & Bartlet "Patient
Education and Self-help" series
http://www.jblearning.com/medicine/patienteducation/
Pregnancy books - new editions, new guides
Pets - dogs - cut back on
Pets - cats - cut back on
Pets - exotic - there is a demand for
Pets - domestic - no more horses or urban chickens
1
1
1
5
1
x
x
x
x
x
x
x
x
x
Personal finance - best-sellers - Cdn.+ Suzy Orman + tax guides
Parenting - cut back on
Political science - readable non-fic - international perspective
Religion - do provide books on spirituality
Science - readable non-fiction - continue to provide
Science and Math: curriculum support, 9-12 + university prep
Key; Smart
Self-help - best-seller lists
Computers: peripherals, internet; cut back on coding
Cooking: CEN speciality books; branches more multicultural,
seasonal cooking; Countryman Press
Humour - esp. Canadian
True Crime - popular everywhere; any format
Biographies & memoirs - popular everywhere
History - Cdn. - readable - focus on national overviews &
Ontario specific
Home improvement - wiring; Black & Decker pubs.
Home decorating - same level as now - any branch
Movie tie-ins - any branch
Gambling/Poker - how-to
Gambling addiction
Guinness Book of World Records
Driver's handbook - new editions - 20 copies/10 copies
motorcycle/5 copies Air Brake etc
Maker books
Budget - rough breakdown by Dewey which may be upset by
best-sellers in quirky Dewey ranges: 48,750
Notes:
*For Guardian, NYT and PW: select titles
of international interest
Travel books: Eyewitness and other "readable" publishers
**Include Detroit as well as Cdn. Teams
Any non-fiction titles about Windsor & Essex Co.
Any non-fiction titles about Detroit, its history, its rebirth.
January 2017
2
1
1
1
2
5
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
No. of
books
25
101
101
505
76
126
656
429
177
379
x
x
x
x
x
x
x
x
x
x
x
x
x
2x
2x
1x
x
x
x
5x
5x
3x
x
2
2
4
2
2
10
5
x
x
x
x
x
x
x
x
x
x
x
x
x
2
Dewey % of
range budget
000
1%
100
4%
200
4%
300 20%
400
3%
500
5%
600 26%
700 17%
800
7%
900 15%
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
$ amount
$
487.50
$ 1,950.00
$ 1,950.00
$ 9,750.00
$ 1,462.50
$ 2,437.50
$ 12,675.00
$ 8,287.50
$ 3,412.50
$ 7,312.50
$ 49,725.00
x
x
x
x
x
2017 Automated Release Plan
Windsor Public Library
LARGE PRINT
Governor General - nominees
Governor General - winner
Arthur Ellis - winner
Forest of trees - nominees
Canada Reads - nominees
Booker - short list
Best-sellers:
Globe and Mail
New York Times
MacLean's
NPR
Guardian
Fresh fiction
Genres:
Fantasy
Historical fiction
International, including translation
Literary fiction
Mystery
Romance - erotica
Romance - shifters/paranormal
Romance - sports
Romance - security forces
Romance - LGBT
Romance - Plaid fantasies
Romance - historical
Romance - cowboy
Romance - Amish
BUDGET
$16,720.00
No. of copies
1
3
3
3
3
1
2
2
2
2
2
2
Low popularity
Remains popular
1 copy
1 copy, unless a best-seller
Extremely popular
Some demand.
Very little demand.
Little demand.
Little demand.
Some demand.
Very popular
Very popular
Popular
Very popular
Notes
Please send copies of the winners/nominees of
these awards. If you've already sent some
copies, include those when computing the no.
of copies.
Please send 2 copies of the top 20 books on
these bestseller lists. If you've already sent some
copies, include those when computing the no.
of copies
Windsor Public Library Board
Naming Windsor Public Library Facilities Report
Tuesday April 11, 2017
1. OBJECTIVES:
To provide the Windsor Public Library Board with a review of the names of library facilities,
signage plus policy guidelines to support the process of consistently naming WPL facilities.
2. BACKGROUND:
A. Public library facilities are named after:
1) Their geographic location, for example:
 Runnymede Branch - named after a Toronto neighbourhood.
 Yellowknife Public Library - named after the capital city of the NWT.
 Jalna Branch - named after the London street the library is located on.
 Grand Canyon Community Library - named after the geographic feature in
Arizona.
2) Their “parent” institutions or association, for example:
 Library of Parliament - supporting information access to the national
library, located on Parliament Hill, Ottawa, Canada.
 Mayo Clinic Libraries - supporting the information needs of the
Mayo Clinic’s staff and patients in Rochester, Minnesota, USA.
 Vatican Apostolic Library – supporting the information and archival
needs of the Catholic Church, located in Rome, Italy.
 NWF Wildlife Library - supporting the research needs and public
education mandate of the National Wildlife Federation, Merrifield, Virginia, USA.
3) A specific collection of resources, for example:
 T. Fisher Rare Book Library, Toronto, Ontario - houses the largest public
collection of Canadian rare books and manuscripts in the country.
 Imagine Space, Ottawa Public Library – maker space library.
 Pierre Berton Resource Library, Woodbridge, Ontario – houses a large collection
of Chinese, Gujarati, Hindi, Italian, Panjabi, Spanish and Urdu materials.
 National_Art_Library – the fine arts reference library at the Victoria and Albert
Museum in Kensington, West London.
4) To honour a community leader. This honor is usually posthumously bestowed by a
municipality or library board. No money is exchanged in return for this honour. There
are over 100 Canadian public libraries named this way. Examples include:
 John M. Harper Branch – named after a Waterloo lawyer (1917- 2008)
 Al Purdy Library – Ameliasburgh - named after the Canadian poet (1918 - 2000)
 Isabel Turner Branch – named after Kingston Mayor Turner.


Peter Gzowski Branch, Sutton – named after the “Morningside”
author and iconic CBC broadcaster (1934 - 2002).
Fred Bodsworth Public Library of Burwell - in 2005 was named after
author and naturalist Fred Bodsworth (1918-2012).
5) Libraries are occasionally named to honour a donor when financial support is given
in return for the naming opportunity.

In the early 1900’s Andrew Carnegie provided 125 Canadian libraries
with financial support to build community public libraries. The folk tale
that he required his name be used on every building he donated is not
true. He preferred the name of the city followed by ‘’Free Public
Library’’ be used.*

Of the over 3,000 public libraries in Canada there are only several who
derive their name from a donor / benefactor or estate: They include WPL’s Budimir
and Optimist locations plus:
Community
Library
Dutton / Port
The John Kenneth Galbraith Reference Library– was named after
Burwell
economist, author and diplomat John Kenneth Galbraith OC (1908Ontario
2006) who contributed funds to build a public library in his home
town. The public library was opened in 2004.
Thornbury
Ontario
The L. E. Shore Memorial Library was named after legendary
architect Leonard E. Shore (1902–1989). In 1989 he left a $1.5
million dollar bequest to build a new library that bears his name.
Shore, Tilbe, Irwin and Partners donated the design to the library
board in his memory. The public library was opened in 1995.
Kirkland Lake
Ontario
The Teck Centennial Public Library was named after the Teck Resources and Mining
Company who were major donors in 1967.
North Grenville
Ontario
The North Grenville Public Library - Norenberg Building is named after a local family
who paid for the naming rights of the building which houses several community
organizations including the public library. The public library was opened in 2011.
Port Carling
Ontario
The Norma and Miller Alloway Muskoka Lakes Public Library was the result of a
financial contribution from Graham and Kara Alloway, in 2001 which resulted in the
building of a new 8,000 sq ft public library in honor of Graham's parents.
Prince Albert
Saskatchewan
The John M. Cuelenaere Public Library was named after
philanthropist, lawyer & politician, John M. Cuelenaere (1910-1967).
He bequeathed 33% of his estate to the library board to build a
16,000 sq.ft public library in downtown Prince Albert. The public
library was opened in 1974.
St. Thomas
Ontario
August 2016 the St. Thomas Public Library received a $1 million bequest from the
estate of M. A. Neely. Currently the board and city are developing building plans and
discussing the appropriate naming of the facility.
2|Page
B. Main or Central public library facilities have a variety of names:
Community
Barrie
Cambridge
Hamilton
New York
Ottawa
Owen Sound
Waterloo
Main / Central Facility Name
Barrie Public Library Downtown
Idea Exchange
Central Library
Stephen A. Schwarzman Building
Ottawa Public Library
Owen Sound and North Grey Union Public Library
Waterloo Public Library – Main Library
C. Branch or Neighborhood library facilities have a variety of names:
Community
Barrie
Toronto
Thunder Bay
Vancouver
Branch / Name
Barrie Public Library - Painswick
Barbara Frum District Library
City Hall Municipal Reference Library
Dufferin / St. Clair Branch
County Park Branch Library
Vancouver Public Library – Kitsilano Branch
D. Windsor Public Library Signs
Currently WPL has a standard
sign and standard wording like
the Forest Glade sign.
WINDSOR
PUBLIC LIBRARY
xxxx Branch
All facility signs are found on the
branch exterior facing either the
street or parking lot.
In the chart below names in red
depict the current signage.
3|Page
Location and History
Central
**Victoria & Park Ave.
$27,000 grant from the
Carnegie Foundation
Names
Windsor Free Public Library
Carnegie Main Branch
Year
Built
Square
feet
1903
2 floors John Scott
+ annex and Co.
11,592
5,840
17,432
Demolished
April 9 1974
**850 Ouellette Ave.
Architect
Central Branch
Main Library
1972 101,467 Johnson &
3 floors McWhinnie
Windsor Public Library
Standard exterior signs on the
front and back of the building
Budimir
1310 Grand Marais W.
Nikola Budimir Memorial
Public Library
1964 Nikola Budimir
purchased the property
1997 $70,000 bequest
from Steven Budimir to
install an elevator.
Windsor Public Library
Budimir Branch
Riverside
6305 Wyandotte St. E.
Windsor Public Library
Riverside Branch
Friends Group lobbied
and fundraised for a
new building.
Standard exterior sign
facing Wyandotte Street
Forest Glade
3211 Forest Glade Dr.
Windsor Public Library
Forest Glade Branch
1966
9,385
2 floors
Johnson &
McWhinnie
1995
14,160
2 floors
Montgomery
Sisam
1988
5,500
J.G. Hreno
Standard exterior sign
over the front door.
Windsor Public Library on the
exterior in black letters.
Windsor Public Library on the
Community Centre sign in the
parking lot facing the road.
4|Page
Fontainebleau
3030 Rivard Ave
Windsor Public Library
Fontainebleau Branch
2005
8,200
Montgomery
Sisam
2002
5,100
Greg McLean
2018
3,800
2 floors
Standard exterior sign
facing Rivard Ave.
Bridgeview
1295 Campbell Ave.
Windsor Public Library
Bridgeview Branch
The name was chosen
via a public contest won
by nine year-old
Sharissa Morrison.
Standard exterior sign
facing Campbell Ave.
John Muir
363 Mill Street
Windsor Public Library
John Muir Branch
Windsor Public Library on the
exterior in black letters.
Will have the standard exterior
sign over the front door.
Optimist
1075 Ypres Ave.
Windsor Public Library
XXX Branch
Jason Grossi
design studio
g+G
2017
6,500
Dan Amicone
Architectura
1952
4,092
1983
2,000
Glos
Architects
1999
4,425
Greg McLean
Will have the standard exterior
sign over the front door.
Seminole
1285 Seminole St.
Windsor Public Library
Seminole Branch
Standard exterior sign facing
Seminole St.
Remington
2710 Lillian Street
Windsor Public Library
Remington Branch
Standard exterior sign.
Sandwich
3312 Sandwich Street
Sandwich Public Library
1938-1973
Ambassador Branch
1973 – 1999
Windsor Public Library
Sandwich Branch
1999 –
Standard exterior sign facing
Sandwich Street.
5|Page
3. RECOMMENDATIONS:
Many large Canadian public libraries have naming policies including: Calgary, Halifax,
Hamilton, London, Ottawa, Toronto and Vancouver and comparable examples from the
United States include District of Columbia, Morton Grove, and San Francisco.
The Windsor Public Library Naming, Donations and Sponsorship Policy 0-12 has no specific
guidelines with regard to naming a facility. The following addition to the policy is
recommended as part of this year’s annual policy review.
4.2.1 The Windsor Public Library Board supports the naming of library facilities; after a
geographic location, in honour of a community leader or recognizing the financial
contributions of a donor.
4.2.2 Windsor Public Library facility names will be selected by the Windsor Public Library
Board and recommended to City Council. All facility names will be in the following format
Windsor Public Library – Branch Name
For example:
Windsor Public Library – John Muir Branch
4. SUMMARY:
To facilitate this standardization requires:
1. Add proposed naming guideline to the WPL Naming, Donations and Sponsorship Policy
review in 2017.
2. Remove the black exterior signs from Forest Glade and Bridgeview facilities.
3. Staff to systematically apply the facility names to all signage, documentation and the
website.
Moved by____________________________ Seconded by___________________________
THAT the WPL Board recommends that additions to the Naming, Donations and Sponsorship
Policy 0-12 be referred to the annual 2017 policy report.
Moved by____________________________ Seconded by___________________________
THAT the WPL Naming Windsor Public Library Facilities Report BE APPROVED as presented.
6|Page
References
In researching this report the following resources were used:
1. National and Provincial sources: Southern Ontario Library Service, Canadian Urban
Libraries Council, Federation of Ontario Public Libraries.
2. *Carnegie Sources:
Ontario Carnegie public libraries
027.473 BOB Carnegie libraries: their history and impact on American public library
development by George S. Bobinski.
027.4713 BEC The best gift: a record of Carnegie libraries in Ontario. by Margaret
Beckman, Stephen Langmead, John Black.
027.4713 BEC The best gift: a record of Carnegie Libraries in Ontario. - records costs and
grant dollars; no dimension.
Local History Pamphlet File #94: "The opening of Carnegie Public Library"
Windsor Star articles:
Dec. 31, 1955 sec. 4 p. 7 - announcement of plans to expand Windsor Public Library
Oct. 4, 1957 p. 5 - reports the official opening of the annex
Oct. 15, 1963 p. 5 - summarizes the history of the Carnegie building
Windsor Public Library Annual Report 1957
Windsor Public Library Board Minutes 1903 - 2017
Prepared by:
WPL Reference Staff
C. Woodrow, Director of Corporate Services
A. Craig, Public Service Manager, Branches
A. Rutherford, Manager of Board Operations and Executive Assistant to CEO
K. Pope, CEO
7|Page
Windsor Public Library Board
Board Report – State of IT 2017
April 11, 2017
1. OBJECTIVES:
A review of IT support for the Windsor Public Library.
2. BACKGROUND:
In 2013, it was agreed that IT support for the Windsor Public Library would be handled
by the City of Windsor. Our goal was to provide the same high level of Information
Technology (IT) service to the Library that we would to any other Department. The initial
scope of work that was identified prior to this transition included:
•
Migrate from an unsupported Novell environment to a Microsoft environment,
which meant migration of:
o WPL staff network accounts
o Staff Email, contacts, and calendar from GroupWise to Exchange
o Network file shares, storage, and printing
•
Migrate network infrastructure, including:
o Staff and public segments
o Internet service
•
Migrate or replace servers, especially unsupported servers
•
Migrate back office efficiency applications to our data centre environment for
improved support
Once we started this work, we quickly learned that the state of IT at the Library was far
worse than we had thought. We learned that the Library IT Infrastructure was highly
unstable, unsecure and unsustainable. The following were our initial findings:
•
Was commonplace for large numbers of public machines to be “out of order”
•
Limited access to servers due to incomplete or inaccurate documentation
•
Limited knowledge of staff computers due to out-of-date inventory
•
Poor patron experience with existing public access workstations / printers
•
Servers had not been kept up to date with security patches
•
Pilot for virtual desktops had been rolled out but was unsuccessful
•
Many of the machines did not have valid licences for the products installed
•
No one understood how all the pieces fit together
•
Technical support was left in the hands of third parties, who themselves only
knew their part of the environment
•
Adding new technology had been done with no thought to how it impacted what
was there
•
No project management discipline
Our immediate focus shifted to:
•
Securing the environment, especially administrative access
•
Email was no longer working on mobile devices; we resolved that issue
•
Patching / testing / debugging of public access workstations, including printing
to Xerox printers
•
Compiling a complete inventory of all equipment including identification of life
expectancy for the equipment
•
Virtual desktop pilot had to be terminated as the vendor was unable to resolve
the issues
During this time, it became apparent that there were other projects that would need to
be undertaken in order to bring stability to the environment.
Additionally, some major
infrastructure that we were aware would eventually need replacement turned out to be
much more vulnerable than originally expected. Significant risk of failure resulted in
projects that were critical but the Library had no budget available to accomplish this
work. This resulted in a corporate reshuffling of other work in order to accommodate
this issue and capital funds were re-directed from other areas of the Corporation in
order to address those urgent items.
In a November 2015 Windsor Public Library Board Report, the City of Windsor IT
Department reported the following initiatives at the WPL:
•
Moved, migrated or replaced all servers into a significantly more reliable data
centre environment
•
Upgraded the Sirsi server environment, which allowed for the implementation of
analytics and mobile functionality
•
Complete replacement of the public access PC’s, printing and management
•
Developed a Local History Database and Application for Library staff and the
public
•
Developed a Birth Notice Database and Application for Library staff and the
public
•
Replaced WPL Wi-Fi infrastructure at all locations
•
Development of a Portal for the Library Board members and senior
administration
•
Trained WPL staff on website and Intranet editing to mitigate the risk related to a
low number of staff who could facilitate required changes
•
Added WPL to the Corporate firewall, Internet filtering and back-up systems
•
Migrated WPL staff to the City’s enterprise Email system
•
Moved aging TTY service and support to 311 to improve service
•
Support for Deaf Literacy program at the United Way location
•
Centralized management of self-check-out units
•
Resolved years-old problem with system for historical content
•
New networked security camera systems at Central
While the transition required a significant amount of IT staff to implement, now that we
have stabilized WPL’s IT environment, the IT effort is more consistent with other City
departments.
3. ACTIONS:
The City of Windsor IT Department provides support to all City of Windsor departments
and a number of agencies, including Transit Windsor, YQG (Windsor International
Airport), and Tourism Windsor Essex Pelee Island (TWEPI), and partial support to the
Windsor Police Service, the Detroit-Windsor Tunnel and the University of Windsor.
In order for the City IT Department to provide a consistent and high level of support to
such a large and diverse group of organizations, the IT Department strives to utilize
metrics, best practice methodologies and continuous improvement analysis where
practical.
The City of Windsor participates in the Municipal Benchmarking Network (MBN), which
brings together 16 municipalities across six provinces to:
•
Measure and report - Partner municipalities identify and collect consistent and
comparable data on their municipal service areas, report the findings annually
and analyze those results to see how they compare. There are 670 measures
across 37 service areas.
•
Share ideas - Partners use the network to discuss results and share their
practices and strategies, and collaborate on creative solutions to improve
performance.
•
Use the data - Partners have used data to evaluate programs, identify trends,
support budget recommendations, support Council decisions, set policy, and
inform reviews.
The following are Windsor’s latest MBN IT metrics relative to the group median for each
measure:
INTN105
Number of Visits to Municipal Website per Capita
Windsor 3.56 (Visits 1,880,416; Population 388,782)
Median of Municipal Results
8.83
INTN205
Number of Information Technology Devices per Total Municipal FTE
Windsor 0.62 (Devices 2,077; Municipal FTE’s 3,012)
Median of Municipal Results
0.93
INTN212
Laptops/Tablets as a percent of FTEs
Windsor 13.3% (Devices 400; Municipal FTE’s 3,012)
Median of Municipal Results
25.8%
INTN214
Desk Tops/Thin Client as a percent of FTE
Windsor 47.9% (Devices 1,443; Municipal FTE’s 3,012)
Median of Municipal Results
53.1%
INTN216
Smartphone Devices as a percent of FTE
Windsor 7.8% (Devices 234; Municipal FTE’s 3,012)
Median of Municipal Results
22.3%
INTN220
Cell Phones as a percent of FTE
Windsor 7.5% (Devices 225; Municipal FTE’s 3,012)
Median of Municipal Results
6.8%
INTN243
Operating Cost for Information Technology per Municipal FTE
Windsor $2,673 (Cost $8,049,860; Municipal FTE’s 3,012)
Median of Municipal Results
$3,936
INTN243T Total Cost for Information Technology per Municipal FTE (includes amortization)
Windsor $2,855 (Cost $8,599,258; Municipal FTE’s 3,012)
Median of Municipal Results
$4,184
INTN250
Number of Information Technology FTE as a Percent of Total Municipal FTE
Windsor 1.9% (FTE’s 56.50; Municipal FTE’s 3,012)
Median of Municipal Results
2.3%
The following are metrics specific to the WPL:
1. 334 completed requests for services to the Helpdesk in the last 12 months.
2. WPL website traffic:
Website
usage
Users
Pages viewed
2016
%
2015
%
2014
316,106
-4.63
331,459
+8.2
306,841
1,158,058
-4.34
1,210,637
+6.3
Notes
Unique IP hits
1,138,106 Includes digital exhibits
3. WPL website uptime
Since the November 2015 WPL Board Report, the City of Windsor IT Department has
been busy with several initiatives at the WPL:
•
Completed the replacement of the WPL telephone phone system at all locations
•
Implemented a regular patching and update process for WPL PC’s and servers
for security and stability
•
Transitioned the WPL to the City’s enterprise class Oracle PeopleSoft Financial
System
•
Upgraded WPL networking switching equipment
•
Replaced staff PC’s with new PC’s
•
Created a process for WPL staff to be included in the Corporate Telephone
Guide
•
Provided City Dashboard access to WPL staff
•
Updated the Internet/network connections at: Riverside, Fontainebleau, Seminole
•
Moved the Internet/network connections at Central and Forest Glade to City
Fibre (cost savings and improved performance)
•
New networked security camera systems at Optimist
•
Infrastructure upgrades for the RFID check-out system
•
Now provide the WPL a single point of contact for all IT and technical purchases
•
Technical consulting for many public programs. E.g. Lego Robotics, Book
Mobile, Public Access tablets and computers
•
Provide 24x7 IT support via Helpdesk pager.
•
Ongoing technical support for the WPL website and Intranet. Library Intranet
•
Manage Intranet users' privileges
•
Create new folders or new sections and manage rights to
documents and folders
Library - Website
•
Updated the WPL website software and move the website to a
stable and scalable infrastructure
•
Regularly back up database, update Wordpress version and apply
patches.
•
Manage users and train bloggers
•
Regularly create new code and add technical features to the site
•
Monthly and yearly statistics (WPL website and digital exhibits)
•
Programming Statistics (monthly and annual). Also combine stats
for the government (how many programs in each branch,
attendance of each program, attendance per type of programs
etc...)
•
Interface design and also design ads for the front page (featured
images in the Nivo Slider)
•
Maintenance of webpages (Famous Windsorites pages, database,
media releases, Library Board page (minutes and agendas)
•
Contact back and forth with database vendors
•
Maintenance and administration of the calendar of events/room
booking system. Create new calendar each year for each room with
dates and times. Export and back up content of Calendar when
number of events exceed the number authorized by Event Keeper
(service provider). Support the calendar for staff when problems
arise
•
Addition to EZProxy's configuration file. Reboot EZProxy when
necessary
•
Proofread and upload program guide. Update the program guide
when schedule change or events get cancelled
•
Answer or dispatch comments left on the website to the appropriate
department
The IT Department is continuously making updates, improvements and upgrades
to the corporate IT environment. Aside from that work, below is work that is
specific to the WPL and is in the planning stages:
•
Transitioning the WPL to the City’s enterprise class Oracle PeopleSoft
Human Resources and Payroll Systems
•
Add the WPL to the Employee Self Service System
•
Add the WPL to the Manager Self Service System
•
Add the WPL to the Workforce Management System (advanced
scheduling and attendance)
•
The City’s facility and recreation programming system is being replaced
with a new best-in-class service.
Once the Recreation Department is
online in the next 12 months, this system will also be able to provide
significant value to the WPL for registration and facility booking needs.
•
Move the Internet/network connections at Optimist, Budimir and
Bridegview to City Fibre (cost savings and improved performance)
4. SUMMARY:
This is a good news report. In 2013 the WPL IT infrastructure was on the verge
of failure and presented a high risk to the WPL operations. Now, the IT
infrastructure is not only stable, but it also significantly enhanced and
sustainable. All of the work has been done without any increase in the operating
budget for IT support at the Library.
THAT WPL Board accepts...as presented.
Moved by____________________________ Seconded by___________________________
Prepared by: Harry Turnbull
Chief Information Officer / Executive Director of Information Technology
City of Windsor