EFTPOS
Quick Reference Guide
ANZ Merchant Services Support 1800 039 025
Debit Card Authorisation Centre 1800 039 025
TID MID Credit Card Authorisation Centre 1800 999 205
Stationery www.anz.com/merchantconnect
or 1800 039 025
Printer
CHQ (Green)
SAV (Green)
CR (Red)
Paper FEED key
CHIP Card Reader
Magnetic Stripe
Card Reader
CANCEL key (Red)
CLEAR key (Yellow)
ENTER key (Green)
FUNCtion key
Purchases
•
•
•
•
•
•
Swipe or insert Card
Key in purchase amount and press <ENTER>
Key in cash out amount (if required) or <ENTER> to continue
Confirm amount is correct and press <ENTER>
Select account type: <CHQ> <SAV> <CR> or
Select application type*: 1 for Visa Debit, 2 for eftpos SAV
or 3 for eftpos CHQ
•Have customer enter their PIN or press <ENTER> for customer
to sign the receipt
• Verify customer’s signature
•Press <ENTER> to print customer copy.
CHIP Insert
Card
MAG Stripe Swipe
Card
*Application type names and order can vary depending on the Card that is used.
Refunds
•Press <ENTER> until the PUR CASH REF screen
appears. Select refund by pressing the <CR> key
•Swipe EFTPOS & multiPOS merchant card
(Terminal ID Card)
If you have not received this card please contact
ANZ Merchant Services Support on 1800 039 025 for
Manual Processing assistance.
• Enter refund amount, then press <ENTER>
• Confirm amount then press <ENTER>
• Swipe or insert customer’s card
• Select account type: <CHQ> <SAV> <CR> or
• Select application type*: 1 for Visa Debit, 2 for eftpos
SAV or 3 for eftpos CHQ
•Have customer enter their PIN or press <ENTER> for
customer to sign the receipt
• Verify customer’s signature
•Press <ENTER> to print customer copy.
*Application type names and order can vary depending on the Card
that is used.
Last Transaction – Copy
•Press <ENTER> until “SUPERVISOR” screen
•Select Copy <CR>
464084_ANZ EFTPLUS QRG_73521.indd 1
6/10/2015 11:55 am
Printing Total Reports
•Press <ENTER> until “ANZ EFTPOS / TOTL DETL SET” screen is displayed. Select TOTL <CHQ>
•
SUB – Press <CHQ> for Sub Totals Report (Broken down by card type – including AMEX & Diners)
•SUMM totals – Press <SAV> for Summary Totals Report (Complete Summary Total – excluding AMEX & Diners)
• LAST – Press <CR> for Last Settlement Summary Total Report
• SHIFT Totals – Press <ENTER>
• SHFT – Press <CHQ> then <ENTER> to close off shift & print report
• LAST – Press <SAV> then <ENTER> to print last shift totals
Settlement
Note: Terminal can only settle once per day between 00:01 – 21:00 EST. If you do not manually settle your terminal during these times the
ANZ systems will settle your account at 9pm EST.
•Press <ENTER> until “ANZ EFTPOS / TOTL DETL SET” screen is displayed. Select SETL option by pressing the <CR> key
• Select SUB by pressing the <CHQ> key. Subtotal will be printed.
• Terminal will proceed to settlement and settlement docket will be printed.
Clearing Electronic Fall Back (EFB) Transactions
Please follow this process to clear stored transaction if you see an asterisk(*) displayed on your screen.
To clear EFB transactions press <FUNC> 8, 8, <ENTER> <ENTER> <ENTER>
Terminal will clear all unprocessed transactions.
Note: The terminal will prompt if Authorisation is required. Obtain Authorisation by contacting the relevant Authorisation Centre.
Manual Processing
MultiPOS & EftPOS
merchant card
Terminal ID Card
merchant
multipos and
eftpos
summary card
Merchant ID Card
For Manual Processing Floor Limits Contact
1800 039 025. Please have your Merchant ID handy.
These cards along with your Imprinter Metal Plate will be mailed directly to you. Attach the
Metal Plate to your imprinter before processing any manual transactions.
Sleeper Timer (ANZ POS Mobile)
The Terminal has a ‘power down’ default of 10 minutes to help conserve battery life, allowing the Terminal to
switch off automatically after 10 minutes of inactivity. Please contact ANZ Merchant Services on 1800 039 025 to
alter the timing on your Terminal.
Terminal Faults – Self Help
If your terminal is experiencing technical issues (i.e. blank screen/screen is stuck) attempt the following steps:
1.Press <FUNC> 8, 6 <ENTER><ENTER>. The terminal will Power Reset.
2.Press <FUNC> 2, 4, 6, 8 <ENTER><ENTER>. TMS Logon Successful should display on the terminal.
Press <Clear> to go to Main Screen.
3.Press <FUNC> 8, 7 <ENTER><ENTER>. ANZ Initialisation Approved should display on the terminal.
Press <Clear> to go to Main Screen.
The terminal is now ready to process a transaction.
If the above steps are unsuccessful, switch off the Power at the Power Point or by removing Battery (Mobile
Unit). Leave power off for 5 minutes. Ensure cables are securely connected. Switch on Power at the Power Point
or replace Battery (Mobile Unit). Repeat steps 2 & 3. If unsuccessful please contact ANZ Merchant Service Support
on 1800 039 025 for further assistance.
Note: For Dial Up terminals only – If you are experiencing a No Line message on your terminal you will need to test your PSTN (Phone
Line) by plugging a telephone into the wall socket & dialling 1800031002. If you do not hear a fax sound you may need to fault your line
to your service provider.
Terminal Security
Please ensure that the terminal is placed in a secure location enabling the cardholder to use the keypad without
being observed by security cameras, CCTV devices or by any other person.
Only authorised ANZ employees are permitted to install or perform maintenance of your terminal.
anz.com
Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. 73521 09.2015 W464084
464084_ANZ EFTPLUS QRG_73521.indd 2
6/10/2015 11:55 am